Hotel Al Madina

10/10

Exceptional

12 Apr 2026

Zain ul abideen

Very close to the masjid, great location and clean hotel

Friends

2/10

Poor

12 Jan 2026

Ayesha

I had a horrible experience at this hotel. It took 6 hours to give us our room. The excuse was that the room was still being cleaned, but when we finally got the room, it was dirty. The bed looked like someone had shaved on it, which is completely unacceptable.
The reception staff were very rude and unhelpful. The breakfast was nasty, there was no space to sit or even get food properly, and after eating their breakfast we got sick.I paid $303 for one night and received nothing but stress and disappointment. This was one of the worst hotel experiences I’ve ever had. I will never come back to this horrible hotel and I do not recommend it to anyone. One thing to give one star because is close to Haram.

Business_and_leisure Family

2/10

Poor

22 Dec 2025

Abdul

Very unwelcome, feel like cheated. Here are my direct observations:

1. Waited for 20 minutes for the front desk person to show up
2. We have booked the hotel for 5 and they have given us a very small room for 4 beds
3. I showed them the confirmation but no apologies and owing responsibility. Transferring the responsibility of error to Expedia which I disagree as we booked hotel using Expedia several 100 times
4. There was no effort from them to accommodate the 5th person instead they were laughing
5. Room was very tiny and utility vacuum cleaner always remain in front of it.
6. As soon as we entered the room electrical board popped open as it was ver flimsy
7. Several times in a day the room key will stop working and we have to rekey again and again. Mostly every room has the same issue.
8. Breakfast attended will come serval times to check and ask questions as if folks are eating free food.
9. Found floor at reception has only 1 bathroom with key and if anyone goes to 2nd floor to use the bathroom they raised objections and do not allow at times.
10. Elevators are big bottleneck for going up and down.

I will NEVER stay again in this hotel even if the accommodation is free and will not recommend to anyone.

Leisure Family

10/10

Exceptional

18 Nov 2025

Sevda

Clean and very close to the masjid about 5 min walk. Came from Canada loved our stay. Thank you

Leisure Family

6/10

Pleasant

13 Oct 2025

Monir

Didn’t have Spa, Breakfast was oaky.

Leisure

2/10

Poor

12 Oct 2025

haroon

I don’t wanna complain, but I just wanna say it for a future guest of this hotel. This hotel is very very small room most of things is broken.the rooms only for two people. they show very large room in the picture in a promotion. This is not fair. This is not for three people or four people.

Family

4/10

Poor

19 Sep 2025

Alicia

Not bad but not great either

The walk to the Haram boundary is only 6 minutes but from the boundary to wherever you want to go another 5-7 minutes depending on how crowded it is. The hotel is located at what I would say is the migrant worker neighborhood.The building is old. There is normal wear for the age on everything flooring, bedding, bathroom Etc. You can see broken pictures, flaws on furniture the door locking system is not very safe, and only 2 elevators for the entire hotel. The restaurant food is on par with cafeteria or hospital food. The staff is very friendly. We go to Madinah once a year. We will not choose to stay in this hotel agsin.

Friends_and_family Family

10/10

Exceptional

26 Aug 2025

Anya

We liked this property due to it being close to gate 322, walkable distance to Madjid al-Nabawi.

The rooms are tight , but the staff and nice cold fridge make up for that. Travel light!

Leisure Family_with_children

10/10

Exceptional

15 Aug 2025

Bilal

Thank you

We enjoyed our stay. Brother Rashed the cleaner was really helpful in finding my glasses. Haram was very close. Not much food around. They have yummy mint water available at the reception.

Friends_and_family Family

10/10

Exceptional

19 Jul 2025

abdul

Cant complain about anything

4/10

Poor

28 Apr 2025

Mohammad

Poor facilities

Lots of issues:
1. Toilet direction in qibla
2. Bathroom is very tiny, exhaust fan not working, stinky
3. Toilet flash tank reload by 20 minutes, once you done flash then you have to wait for another 20 minutes for second flash.
4. Manual air condition system, regulator doesn't work. To turn off and on you need to walk towards switch.
5. Breakfast quality was poor, only few items.

I booked this hotel based on reviews, but it was not as it reviewed. I don\"t believe this reviews were correct. Totally disappointed!!!

Friends_and_family Family

4/10

Poor

06 Jan 2025

Farzana

Not worth your money

The hotel was a disappointment. The room and the bathroom were extremely small. First day when I took shower, the bathroom was flooded. The house keeping came and complained we used the bath towels on the floor! I was surprised as he could see the floor was full of water. The breakfast buffet was poor as well. You have to share your table with strangers, they only had long tables. We ate outside the next day. When we checked in the receptionist asked for booking confirmation and didn't accept the one from Hotels.com. The site needs to work better with this hotels and provide us with correct booking info. They asked me to call Hotels.com and I didn't know what to do. I showed them that I paid in full and they found my booking after a while. The hotel stuff except the front desk were unfriendly and not helpful at all. Wouldn't recommend this hotel to anyone, not worth $350+ a night! It was a complete ripe off.

Friends_and_family Family

4/10

Poor

10 Dec 2024

Nasra

On arrival, the room was not ready for us and it was too dirty, and the bed was uncomfortable to sleep on.

10/10

Exceptional

02 Nov 2024

Muhammad

Service

Leisure Partner

8/10

Excellent

08 Oct 2024

Abdul khaled

Room was quiet small and need to clean room carpet, shower walls and room entrance wooden floor.

Leisure Family

2/10

Poor

03 Sep 2024

Ahmad

Rude staff and management. I asked for a late check out only for 1 extra hour so I could make my duhur prayer and leave but they said no and I need to be out by 12pm. Even though I booked for 7 nights with them that wasn’t enough! Room service? You have to cal 3-4 times for any cleaning or water. Elevators are slow, shaky and creepy. Bathroom circulation fan doesn’t work. There’s many other hotels next door you can stay at don’t waste your hard earned money at This one. Where the staff don’t even care about you or your stay.

Leisure Partner

10/10

Exceptional

05 Jul 2024

RANIYAH

Safe

10/10

Exceptional

21 Apr 2024

Sulichah

We stayed for 2 days and it was enjoyable experience

Friends_and_family Friends

10/10

Exceptional

06 Apr 2024

Mohamed

Good hotel and close to Masjid. Food is good

10/10

Exceptional

10 Nov 2023

Imran

No amneties near hotel

6/10

Pleasant

07 Nov 2023

Awais

We stay there for three nights the property was ok

Leisure Family

6/10

Pleasant

02 Oct 2023

Bilal

Dirty/ stinky bathroom.

10/10

Exceptional

29 Sep 2023

Shakeel

Only one thing was missing there was no iron in the room to press the clothes other than that everything is perfect staff is nice place is nice and clean

Family

2/10

Poor

24 Sep 2023

mahwish

very bad condition, the room was so small, dirty and old.

Partner

6/10

Pleasant

22 May 2023

Salem

Not bad

Business Family

10/10

Exceptional

22 May 2023

Mizanur

Excellent location, 5 minutes door to door to prophets mosque. Everything neat and clean. Recommending highly.

2/10

Poor

04 May 2023

AKRAM

Buffet not fresh I will noticed all left over
Same menu again repeat again I will not recommend any one unless updated

Friends_and_family Family

10/10

Exceptional

29 Jan 2023

Hina

Excellent hotel,good buffet

Leisure Family

8/10

Excellent

12 Jan 2023

Ejaz

A Good hotel to stay if the price is good

Staying near the mosque was a great experience. The place was a bit far to walk, but there was an open area with no buildings between the mosque and the accommodation. The price was very reasonable, making it an ideal choice for those looking for a comfortable and convenient place to stay. With the mosque nearby, it was easy to attend prayers and enjoy the spiritual atmosphere.

Self

10/10

Exceptional

02 Jan 2023

Mohamed

It was clean room good customer service very close to the mosque and shopping area

Friends_and_family Family

2/10

Poor

30 Dec 2022

Kabeer

Nothing

Leisure Family_with_children

4/10

Poor

28 Dec 2022

Sofiene

The restaurant was way below expectations. Very dirty with limited offering.The staff not organised and overwhelmed.
Most of items are in shortage.
In shot it was disappointing.

Leisure Family

6/10

Pleasant

17 Dec 2022

ashraf

It’s good stay. The room was very small and not updated. We had to change room because exposed wires

Leisure Family

2/10

Poor

15 Dec 2022

Verified traveler

PATHETIC SERVICE!!

Booked a dew months before oir stay and my parents are elderly only to find out at the reception that our booking is cancelled!!!

Partner

2/10

Poor

31 Oct 2022

Mohammad

Staff was not very polite and friendly. They didn’t let us to check in around 2:00pm while room was available. We missed on prayer at Majid Nabawi, because of the young girls working at reception didn’t want to assigned room to us. Please avoid this hotel. When we wanted to check out, they called twice to leave the room at 2:00pm, I told her we do the check out before 2:00pm. They were very annoying. When we did the check-out, we have to stay in room for long time and call the reception and the manager several times to move our luggage to lobby to leave the hotel. I have been in Madinah Munawara seventh times, but Swiss Hotel was the worst hotel I spend time. I don’t recommend this hotel for anybody

Leisure Family

10/10

Exceptional

11 Sep 2022

Verified traveler

The hotel was clean. The room was bright and comfortable.

Self

8/10

Excellent

29 Aug 2022

Salekin

Good experience

Leisure Self

4/10

Poor

09 Aug 2022

Hafiz

Close to masjid

Leisure Family

2/10

Poor

01 Nov 2020

Tanvvir

Poor Services 0/10

Dear Hotels.com Team,
The booking staff is dealing with those who booked through Hotels.com like step kids.
In the last 3 months, we were there more than 5 times & this time we argued with them why you are dealing badly with those who booked through Hotels.com.
We were having a booking of 2 days but their staff said only 1 day...after a great debate, they said ok. During check-in time they are taking at least 25 to 35 minutes for those who booked through Hotels.com.
It is better you may check with your ends that the reason behind this that you are sending booking details in delay mode.
Kindly be active and send the information timely.
Kind regards

Friends_and_family Family

2/10

Poor

19 Mar 2026

Maysha

C’était juste horrible ! Les chambres sont extrêmement petites, vous avez même pas de place pour vous valises. C’est mal isolé donc vous avez tout le temps froid. Pour allez à l’intérieur de la mosquée (pour les femmes) vous avez 20 minutes de marche. C’est le pire hôtel !!

Friends_and_family Family

8/10

Excellent

26 Feb 2026

Azeez

Hotel is schoon, net personeel. Bedden waren ok. Service was goed en ontbijt gevarieerd. Locatie was goed. Op loopafstand van de Masjid.

Family_with_children

10/10

Exceptional

15 Mar 2025

Alexandre

Reception is good and professional specially yosra

Friends_and_family Family

4/10

Poor

20 Feb 2024

Keltoum

Restauration pas vraiment accueillant.

10/10

Exceptional

05 Nov 2023

Khsiba

Tres bon séjour

Un séjour très agréable dans cet hôtel juste en face du haram.

Je recommande cet hôtel avec un bon rapport qualité prix.

Check in 16 / Check out 14h

Friends_and_family Family

8/10

Excellent

10 Oct 2023

Anas

Ein kleines Hotel , aber für eine Nacht ist vollkommen ausreichend

Leisure Friends

8/10

Excellent

07 Oct 2023

Mwafak

فندق موقعه جيد ورخيص ٣ نجوم فقط كان العشاء يلزمهه العناية اكثر بشكل عام كان جيد جدا