Hotel Paradise

10/10

Exceptional

28 Jun 2026

Larry

13 days here and what a great place. Spotless, well maintained and so close to everything we love on Isla Mujeres! Within metres of Playa Norte. The staff take great pride in maintaining this property and taking care of their guests. Alex, the manager, greeted us on arrival and escorted us to our suite. Room is spacious and included full fridge,, small cooktop and microwave along with basic dishes and utensils. The suite is modern and very clean. The beds are very comfortable, air conditioning keeps things liveable. Loved that linens and towels are monogrammed and the shower is modern, with great pressure. There is a hairdryer and body wash/shampoo provided.
Our only, very minor concern was non-guests wandering through the property and even using the pool! Hard for staff to monitor. We got an excellent off-season rate this time and expect high season is considerably more, but definitely worth it! We’re already looking forward to returning here!

Partner

10/10

Exceptional

24 Jun 2026

Ray

The location is great. Right next to North Garden Restaurant and right across the street from Snappers and a 2 min walk to the beach. Plenty of shops, bars, restaurants within walking distance. Our room was clean and the staff were helpful. The pool was nice after being at the beach all day. The weightroom had just enough equipment to get a good workout...a little worn out but it served its purpose.

Family

6/10

Pleasant

30 May 2026

Corey

The shower was awful with water spraying out everywhere but little pressure. Couldn’t even get my hair wet. Toilet wouldn’t flush. I called and they did come and fix the shower and toilet. Ants in the kitchen area. Told them abs I was told it was from rain. WiFi was out for 2 days was told from weather although all the other places we went had wifi. Never came to clean the room. I requested towels and garbage removal. They brought towels but never took garbage. Was told when we got there they would refill the water dispenser but never did that either. Location was good for the beach! Probably would not stay there again.

Family

8/10

Excellent

29 May 2026

Wendy

The staff was lovely and very attentive when I had questions. Great location- close to the beach and a variety of restaurant's.

Self

6/10

Pleasant

17 May 2026

Christina

Decent location, but the details need work. I was in no way expecting fancy, and I was not disappointed. Pricey for what you get, though it served its purpose for a last-minute booking over a holiday week. The pool, easy walk to Playa Norte, and a responsive manager are genuine highlights — and the beds are comfortable, assuming you bring your own pillow (the ones provided are essentially decorative rocks).
The bathroom is a design failure: an absurdly tall counter and faucet that turns a simple face wash into a full soaking event. The doorknob fell out of the door. No bedside lamp either, though to their credit, one was brought when asked.
Clean room, streaming services included, but whoever approved the hot pink sheets should reconsider, as it makes you question their cleanliness.

Self

10/10

Exceptional

14 May 2026

Ciana

I loved this hotel! very peaceful for our honeymoon. definitely would stay again!

Partner

10/10

Exceptional

11 May 2026

Olga

We loved stay there. Alex and stuff are amazing. Location is amazing. 3 min to the best beach in Isla. Definitely will go back.

Partner

10/10

Exceptional

06 May 2026

Iliana

Location is incredible, bed was super comfortable, AC was very strong, room felt very spacious, grounds were beautiful, quiet and romantic, and staff super friendly! I loved it so much that I recommended it to my parents who just booked a 12 night stay with you. I will also be back! Thank you!

8/10

Excellent

26 Apr 2026

Hanna

Staff were accommodating. Place and its location is very accessible to restaurants, stalls, and tourist area, especially the beach. You’re 3 to 5 minutes walk to the beach areas, don’t look for a beach front in this hotel.
I recommend that you bring your own toiletries.
Don’t expect for the cleanliness of your room to be a top notch like your 3-5 stars hotel. Overall, it’s a nice place to stay if you’re looking for a homy and chill vibe in the island.

Partner

10/10

Exceptional

12 Apr 2026

Patricia

We have found our home on Isla Mujeres. We have been traveling to this island for 25 years. We've stayed at many different places - but the search is over. I am afraid to say this - because there are less than 15 rooms - I want it to stay my little secret BUT I have to say what a fantastic stay we had. Right from the initial contact with Alexander Castellanos, who manages the property, everything went smooth as silk. We stayed in room 11 which was right beside the wonderful pool. We had 2 Queen pillowtop beds. The A/C worked perfectly, there was plenty of hot water for showers and the kitchenette was nice to have. We appreciated the large fridge and the coffee maker. We discovered this property accidentally last year while walking to North Garden for breakfast. This little oasis is tucked in between North Garden and Grill Garden (if you know you know....) and we were hooked at first sight. We enjoyed the very short walk to the beach. The beach club at the end of the road will give you 2 chairs and an umbrella for $450 pesos for the entire day. There is great food for lunch and great drinks for sale right there. Our days consisted of walking to the beach for the morning - until it got too crowded for us - and then coming back to our little sanctuary pool for the rest of the day. There were 4 of us and every day we had the entire pool to ourselves. There were rafts available to use and it was SO relaxing and peaceful. HIGHLY recommend this little gem.

Family

8/10

Excellent

10 Apr 2026

Seth

Located across the street from Snappers. Staff was very nice, and kept up the grounds. This little place has potential but needs a refresh. Beds were comfy, AC worked well and had hot water in the shower. The pool was clean and in good condition and a nice touch the place.

Con: The internet would not connect to WIFI and checking out was never made clear due to early checkout and language barrier.

Overall I would return to this location...Place has potential

Partner

10/10

Exceptional

03 Apr 2026

Chris

Great location steps from North Beach. Quiet, chill vibes on property. Very Zen. Staff are fantastic- thank you Alex and team. Clean rooms and grounds. Would def stay again

10/10

Exceptional

02 Apr 2026

Theron

This place is an absolute gem! A quiet, hidden paradise, steps up the road from Playa Norte, yet secluded from the business of the area. The room itself has air conditioner and a fan, a great bathroom, a water purifier, electric blackout blinds, and a sitting area on the patio. And they provide beach towels, which is a huge bonus. The pool is awesome to hang around in when you need a break from the beach. Many food options and tiendas super close by. Alex is a wonderful communicator who can answer all your questions. They are super flexible and have a wonderful staff. The value for money here is excellent. I would not hesitate to stay here again on my return visit. Thanks so much again Alex and Hotel Paradise Suites!

Friends

8/10

Excellent

31 Mar 2026

Thomas

The key to this place is it’s proximity to the beach, which is a two minute walk away. The pool area and courtyard as a whole provide a nice respite from the busy street outside. The rooms provide basic amenities, and the property is well cared for by an attentive staff. It’s a great value for the price.

Partner

10/10

Exceptional

31 Mar 2026

Ashley

We paid an extremely reasonable price for a hotel that was a block from the beach. Alex the property manager was very helpful and accommodating. The pool was very relaxing and we were able to get some nice pics in it!
Plenty of shops near by, and walking distance from EVERYTHING. We got a golf cart the first day but quickly realized we didn’t need it because everything was so close. Very nice and quick breakfast spot right next door.

We loved being able to wake up, grab some breakfast, and then immediately head to the beach! Very pleasant experience.

Just remember this is a very small island! So it came with its own challenges, at no fault to the hotel.

Partner

10/10

Exceptional

26 Mar 2026

Michael

The location was perfect and staff were very friendly. The pool is small but clean. I would definitely return.

Self

10/10

Exceptional

24 Mar 2026

Krista

From check in to on site massage and perfectly appointed rooms with a fantastic outdoor area at each unit. It was an excellent stay!

Family_with_children

10/10

Exceptional

22 Mar 2026

Joycelyn

The location is perfect. 2 minute walk to the beach, restaurants all around. Once in hotel it is quite, clean, great air conditioning and HIT WATER fir a great shower after the beach. During my 9 day stay i had to work 5 days and thw wifi was always strong. I used the diningvtable as my workstation and this was perfect. I will be back for certain!

Self

8/10

Excellent

17 Mar 2026

Therese

Great location. Upkeep could be better the bathroom sink and shower head we’re very bad.

10/10

Exceptional

16 Mar 2026

slavisa

Really nice quite place steps from the one of the most beautifull beaches. If I come back to Isla Mujeres will stay here again.

6/10

Pleasant

13 Mar 2026

Fabiola

The rooms were a bit outdated, but for the price we paid it was acceptable. The property was very clean and the staff was friendly.

4/10

Poor

04 Mar 2026

Tom

Close to the beach. Alex who runs the property is very attentive.

10/10

Exceptional

02 Mar 2026

Christopher

The room was clean and cleaned daily. And the staff was excellent. Alex is a gem! The pool is really nice, and in excellent shape! It's not the Ritz, and doesn't claim to be the Ritz. You're small block from the beach, It's a great location, and right outside the hotel door, you have 2 excellent restaurants, and one amazing burger stand.

Partner

10/10

Exceptional

01 Mar 2026

Stephanie

The room was clean, the location was amazing, and the staff is outstanding.

Friends

10/10

Exceptional

26 Jan 2026

William

Close to everything you need. Quite and secluded, full fridge and kitchen amenities.

Leisure

10/10

Exceptional

20 Jan 2026

Mary

We enjoyed our stay very much. Paradise Suites is a lovely hotel which offers tranquility, a great location and very helpful staff, especially Alex. The pool and grounds were relaxing and offer a great escape from the busy beach.
We plan on a return trip!

Leisure Friends

10/10

Exceptional

17 Jan 2026

Kelley

Alex made our stay great! Crazy that right in the midst of busy playa Norte you’d step into the property and instant serenity! Rooms were clean, spacious, and the location was unbeatable. Alex introduced us to the best food and friendly neighbors, and was there to help with anything we needed! We will be back!

Leisure Partner

10/10

Exceptional

14 Jan 2026

Joseph

Clean, beautiful grounds, great pool

10/10

Exceptional

13 Jan 2026

Harold

Great place to stay and close to the beach.

Leisure Friends

6/10

Pleasant

29 Dec 2025

Kimberly

The staff were great, but the room was lacking. The kitchen was not as pictured on the website (1 small burner) and everything that I would have expected when booking a room for two was not there. No pots/pans until requested (and then just a very small pan), no 2 of anything (coffee mugs, glasses), one small pillow each so not easy to watch TV in bed comfortably, no coffee table with the couch and no safe. I had stayed here before many years ago when the attention to detail was much higher. For the amount paid per night this wasn't as expected but the location is perfect. This was room #9 so maybe the other rooms are better set-up. Sadly, because this was disappointing, I will look elsewhere the next visit.

Leisure Partner

10/10

Exceptional

25 Dec 2025

Michael

The courtyard style of the property was interesting and cool. The room was spacious and very livable. They provided beach towels, which was nice. The staff were very accommodating. Many food and bar options right next to the property, with the beach only one block from the hotel. You can rent a golf cart for longer excursions just steps away from the hotel.

Leisure Partner

10/10

Exceptional

13 Dec 2025

Jennifer

Our second stay here and again it was fabulous. Steps away from North beach and within walking distance of downtown. We love it here because it’s quiet and peaceful and yet close to everything. Alex the manager is friendly and extremely helpful.

10/10

Exceptional

13 Dec 2025

Ivan

Our own sucluded spot in the middle of everything. Alex was amazing, always around if we needed her. 3 minute walk to the most beautiful beach you will never want to leave.

Leisure Family

10/10

Exceptional

12 Dec 2025

Serge

The hotel is great. It is great value for what you pay for and it's anvoasis in the niddle of all the action. Everything you need ro want us walkeable. Closest beach is North Beach and that is the best one on the island. Staff were friendly and professional. Room was clean and everything worked great.

Leisure Partner

10/10

Exceptional

08 Dec 2025

Emily

The room was perfect. Alex was awesome during the entire stay, answering every question we had. The place is about a block from north beach, which makes it ideal. Tons of food options within walking distance. We’ll be back!

Leisure Partner

10/10

Exceptional

03 Dec 2025

Abram

Rooms were spacy & clean. Minutes from the beach, walking. Alex, the manager, lives on property and is great to work with. She'll make sure all your needs are taken care of. Also, sports bar, Snappers, is directly across the street. Overall, we had a great stay.

Leisure Partner

10/10

Exceptional

22 Nov 2025

DONALD

All was excellent

10/10

Exceptional

21 Nov 2025

Ronda

AC worked great and was very cold

Friends_and_family Friends

10/10

Exceptional

21 Nov 2025

lisa m

Great ac. Love this place.

Leisure Family

10/10

Exceptional

04 Nov 2025

Charlene

Everything was perfect. Hotel paradise suites is a small and elegant property in the heart on north beach! The spacious suites are extraordinary with beautiful decor, comfortable deck, comfy beds, well equipped kitchenette, lovely bathrooms, quality bedding and towels and so many wonderful touches including drying racks on back deck! The landscaping and pool are beautiful!!!And the staff are fantastic…very friendly, welcoming and professional! We have stayed in many places on Isla and this is now our top choice!

Leisure Partner

10/10

Exceptional

03 Nov 2025

Stefani

This was an amazing stay! It is located right next to the beach and the Main Street with restaurants and shops. Friendly staff and great air conditioning unit. Would definitely stay again!

Leisure Partner

8/10

Excellent

02 Sep 2025

Alyson

Everything was as expected, great location, large room, pool was small but clean. Our next to last day though the power went out across the island and we were left without power, ac, flushing toilets for nearly 12 hours. We heard from another guest that this was a scheduled outage for a large part of the island. I can understand this is something out of their control however my frustration stems from the lack of communication. We heard about this from another guest. I was able to reach out by text but no additional information was able to be provided. There was no generator, no candles, way to charge our phone or anything provided (it went past dark). If we had been told it would have allowed us to make other arrangements, being our last night we would have moved to the mainland.

8/10

Excellent

30 Aug 2025

Laura

Quaint and Cosy

Water never got hot, even after 2 requests to fix it. Ended up in, since it was extremely hot outside, but, hot water sill would have been nice. Excellent location. Close to beach and night life, restraunts, market.

Self

10/10

Exceptional

21 Aug 2025

Shaza

So close to the beach and the bed is very comfortable ! Will come back again

10/10

Exceptional

20 Aug 2025

Lea

Our family had a lovely stayed & would definitely stay again if we’re revisiting Isla MUJERES.
The location is perfect for the main beach & room are spacious with kitchen.

Leisure Family_with_children

6/10

Pleasant

19 Aug 2025

Arturo

Bed was comfortable. Towels and bed linen were crunchy-sun dried. No restaurant facilities or front desk on site. Okay stay for the excellent location-walking distance to playa norte.

Leisure Partner

10/10

Exceptional

12 Aug 2025

Andrea

Perfect location, staff friendly i will stay again!

Leisure Partner

10/10

Exceptional

09 Aug 2025

Penny

Great place close to beautiful beach

This place was a gem.Alex the manager was a pleasure. Room was very clean and spacious . Had everything you needed kitchen with fridge ,microwave,hot plate.dishes ,blender coffee pot. We only used the fridge but everything was there. They even had the big jug of water so you didn’t have to buy any. Beds were comfortable and a/c worked great. Your front patio had a table and chairs plus a sofa.out your back door you had a clothes line to hang up wet clothes. They had a massage hut right outside our door.I had a hour massage with Patrica and would highly recommend . We spent 3 nights and would definitely stay here again. Thanks again Alex was a pleasure meeting you and your staff.

Partner

10/10

Exceptional

08 Aug 2025

Dina

Hotel was great! Simple accommodations and really close to North Beach. Staff was unbelievable and very helpful. I will definitely stay here again on our next trip!

Leisure Family

8/10

Excellent

08 Aug 2025

Michelle

Cons:
-Shower not sufficient for women who want to shave.
-Shower leaks out onto the floor pretty badly. Have a towel that you can put down.
-Grounds could use attention. Put things away and out of sight. Less clutter!

Pros :
-Appreciated the full length mirror
-Appreciate a medium size refrigerator
-Beds comfy
-Pool for a dip at night
-responsive hosts
-AC always cold

Leisure Family_with_children

10/10

Exceptional

30 Jul 2025

mike

Great small place

Great inexpensive hotel close to the beach. Older property, but well-maintained. Clean rooms and a comfortable bed. Hot water and again, great location! Also, the pool was super clean.

Partner

10/10

Exceptional

26 Jul 2025

Dan

Another wonderful stay at paradise suites

We enjoyed our stay at paradise suites, this was our second stay, quiet, clean, comfortable, with nice amenities …. Alex our host was great….

Partner

8/10

Excellent

24 Jul 2025

Carrie

This is a quiet tucked back property with about 12 suites, very quiet, nice grounds and pool, friendly responsive staff and clean rooms. Very close to Playa Norte beach and less than a 5 minute walk to everything downtown. Would stay again!!

10/10

Exceptional

16 Jul 2025

Taylor

We loved this property! Would absolutely stay again. Very unique and authentically Mexican property. Our room was very nice with a built in kitchenette and pleasing decor and furniture. AC worked great and beds were soft. Only a few steps away from playa Norte and many amazing bars and restaurants were connected to the front of the property. Management and staff was very nice and helpful. Our massages from the spa were also amazing! All around great experience.

Leisure Partner

6/10

Pleasant

14 Jul 2025

Shirley

the first night I was given the wrong room, two beds instead of 1 king, the second night they upgraded us to an executive room with a king which was great. The hotel has much potential, loved the art around it and location was near the beach but not enough staff keeping up with cleaning rooms and common area, so parts of the garden looked very abandoned and trashy. I heard music through my bathroom window one day and a \"male worker\" was on his phone watching videos for 2 hours. without proper management this hotel will go under and it's a pity.

Leisure Family

10/10

Exceptional

11 Jul 2025

ANGELIQUE

Excellent close location to North Beach in a quiet safe setting. We loved the black out curtains, air conditioning, water cooler, fridge and excellent property manager, Alex who spoke perfect English and who was so helpful and accommodating.

Leisure Family

6/10

Pleasant

06 Jul 2025

Dina

We reserved room 8 and received a text message that we were given room 4 which was closer to the street and noisy. We had specifically reserved a room towards the back of the property. No one at reception the whole time we were there. Coffee pot had no coffee filters. Overall the location is good next to Playa Norte but run down. Pillows were flat and uncomfortable.

Leisure Partner

10/10

Exceptional

30 Jun 2025

lisa m

Very clean and quiet. Will go back again.

Leisure Family

10/10

Exceptional

24 Jun 2025

Katherine

We absolutely loved our stay at Paradise Suites. We were at another hotel with a beach view, but still elected to move here because of the convenience to Plays Norte and Hidalgo. We also appreciated having more amenities like the kitchenette, which was nice since we stayed a couple weeks. Great shower pressure with hot water was an upgrade for us too! The entire staff was great to work with! Alex was communicative and accommodating. Housekeeping did a great job ensuring clean rooms and fresh towels when we needed them. Grounds crew was always busy maintaining the place and the spa staff were friendly as we came in and out. Also, LOVED the pool. We will be back next year! Thanks Alex and team!

Leisure Family_with_children

10/10

Exceptional

05 Jun 2025

Verified traveler

Can I give 10 stars?

I really can't say enough wonderful things about Hotel Paradise Suites! Alex, the manager, is wonderful! Very responsive to questions before and during our stay.

The place is lovely, great location, very comfortable. I kind of want to keep it a secret but also wish them great success. We'll definitely be booking again!

Partner

10/10

Exceptional

26 Apr 2025

Dan

Paradise suites

Loved this place quiet, clean, nice amenities,grounds need some TLC, location great ,have been to Isla many times had a great time as usual

Partner

8/10

Excellent

20 Apr 2025

ERNEST

Comfortable bed and pillows with all the amenities. Two min. walk to beach, three min. walk too downtown. Lots of restaurants and mini-marts a stones throw away. Will stay again.

Leisure Partner

6/10

Pleasant

25 Feb 2025

Terry

Negatives : We did not have hot water the first day. Television did not work entire stay. Internet was very slow or some days limited access. Price did not equal value received.
Positives: Very convenient to beach

Leisure Partner

8/10

Excellent

24 Feb 2025

KATHLEEN

Lovely little efficiency suite

These are great little efficiency apartments.
The area they’re in is nice and quiet but still close to everything. Alex is a great care taker and most of the folks we met had been visiting for many years.

Partner

8/10

Excellent

14 Feb 2025

Phil

Great location relative to Playa Norte and center of the action. Somewhat dated property with obvious efforts to modernize. Nice, attentive staff but management hard to access.

Leisure Partner

10/10

Exceptional

08 Feb 2025

Jennifer

We had a fabulous stay. It is within minutes of walking to restaurants, the beach and shopping. It is a little piece of paradise amongst the hustle and bustle of Playa Norte. Very quaint and quiet hotel on the north side. Alex the manager was extremely hospitable and friendly. Thank you and we will be back again.

Leisure Partner

10/10

Exceptional

29 Jan 2025

Celeste

Loved the property. Everything I needed was within walking distance. Staff was very kind and helpful!

Leisure Partner

10/10

Exceptional

18 Jan 2025

John

A hidden little gem, very clean, modern and quiet. Close to the beaches and restaurants.

Leisure Partner

4/10

Poor

12 Jan 2025

Janis

Hotel Paradise suites has so much potential as a property but, unfortunately, has apparently fallen into the sort of neglect you would expect to see in a two star or less property. On the positive side, the artwork spread throughout, from the check in area to the rooms, is really awesome and captivating. As for the Rose themselves, we were first shown to a room, which by the way we were paying more than $250 per night for, that was frighteningly rundown, including broken window blinds, appliances in the kitchenette that looked like they had been salvaged from a junkyard, no water dispenser and a back side courtyard, so to speak, that looked to be nothing more than a dumping place for broken down appliances and bathroom fixtures. We asked for and were – thankfully – moved to a larger room that seemed to have been cared for more, but we still lacking in such basic amenities as a single lamp, drinking water, coffee maker, and any cooking receptacle other than a small frying pan with no lid. Despite being instructed to put all toilet paper into the trashcan next to the trash, we did not see a housekeeper for the first three days of our visit, eventually removing the trash ourselves, asking for either a broom to sweep the sand from the floor or for the floor to be swept and hunting down a housekeeping cart to look for a new set of towels. We have nothing against rugged accommodations, if priced accordingly. Not the case here…

Leisure Partner

10/10

Exceptional

05 Jan 2025

Catherine

Best hotel I’ve stayed at on the island. Just a few steps away from everything but still quiet. Massages available on the property, only yoga would make it better.

Leisure Family

8/10

Excellent

04 Jan 2025

vicky

great location to walk around and see things

2/10

Poor

02 Jan 2025

Verified traveler

Online pictures are very misleading and do not reflect the current condition of the property.
Only good thing about property is the location to the beach.

6/10

Pleasant

11 Aug 2024

Kyle

Very strange but unique property. The room we had was an upgrade as there was construction near where the dual bed suites were located. To be honest, it seemed like the whole complex was under renovation at one point and they just gave up. Definitely needs some TLC and a bit of a modern upgrade on the rooms and common area. Some of the taps and other fixtures were slightly damaged or needed maintenance. The pillows and bed seem a little worn out and not the most comfortable, but a whole day in the sun makes quick work of being awake anyways.

Distance from downtown Isla Mujeres and the north beach is unbeatable (unless you get a hotel on the actual beachfront). Alex (manager) was not always on site (or any staff), but was extremely friendly, helpful and always available via text or phone. Overall a generally positive experience, although there seem to be much nicer and more modern hotels with the same distance to the beach for comparable prices or less.

Leisure Partner

10/10

Exceptional

08 Aug 2024

John

Would recommend

Alex and the staff were great and very kind! Location was amazing. We appreciated having a larger fridge. Thank you!

Partner

8/10

Excellent

03 Aug 2024

Julie

I would stay here again. Downside was that the pool was being worked on, but easy walking distance to the beach didn't matter if we had a pool. Staff was friendly, and we were able to book great massages on site. We felt safe and comfortable here and the room was very clean.

Leisure Partner

10/10

Exceptional

31 Jul 2024

Christopher

This is a great place to stay and the manager Alex is a real gem. The property is beautiful and very clean. The room was nicely, decorated and extremely comfortable. The beds are great here. we love the pool, which is clean and beautiful. The hotel is about a block to beautiful Playa Norte, where the water is clear and incredible. There are restaurants within a block of Paradise suites. A big shout out to our housekeeper Ruth, who did an amazing job at keeping our unit clean. It is so nice to have a well equipped kitchen to make some meals. really a five star for us and the rates were very reasonable. Highly recommended.

Leisure Partner

10/10

Exceptional

24 Jul 2024

Todd

The manager is excellent!

Leisure Partner

10/10

Exceptional

24 Jul 2024

Chandra

Great! Alex was super-friendly and willing to take us to sunsets if we wanted to. Alex was always available if we needed anything. Would stay again!

Friends_and_family Friends

4/10

Poor

21 Jun 2024

Verified traveler

Horrible! Nothing Like Pictures.

Very run down hotel. Grounds a mess. Trash, construction materials everywhere. No pool chairs, just falling down structures on stilts with dirty mattresses. Kleenex stuck in hole in wall above tv, ripped bath towels, dirty, stained couch. Water under doors into room when rained. Maid, Ruthie, did a good job with awful room.

Partner

8/10

Excellent

18 May 2024

Mark

All good ! Will stay again!

Leisure Partner

4/10

Poor

12 May 2024

shalom

Not recommend

6/10

Pleasant

10 May 2024

Daniel

Service was awesome, we arrived very late and she was very accommodating and helped us with a small issue right away. The room was not as pictured but still nice. The pool was completely drained while we were there, wish we would have known this before we arrived, as it was one of the amenities we were really wanting. The location is very good.

Partner

10/10

Exceptional

01 May 2024

Kristy

It is a quiet, safe place to stay. Big rooms with a comfortable bed. Staff was accommodating and friendly. The manager lives on the property and was always just a text away. Only thing that was disappointing was the pool was out of commission for repairs. I would definitely stay there again.

Leisure

2/10

Poor

06 Apr 2024

Ernest

Broken femur bone and no refund.

I'm sorry to say I didn't get to stay at the resort. My review is soly based on the fact that I broke my femur bone 3wks. before check-in and they wouldn't refund my booking. I had doctor and surgery report to varify incident. I had doctors order to stay off leg with no bending for 6-8 wks. with a plate and screws in my leg. Very disappointing.

Partner

6/10

Pleasant

02 Apr 2024

Rudesh

The property is undergoing renovations and it's a very chilled and relaxed operation. The location was great but it was very expensive. The staff were great and were able to fulfill most requests.

Leisure Self

10/10

Exceptional

01 Apr 2024

David

Location...Location....Location. Steps away from North Beach and easy walking to many great places to eat. Alec is a wonderful manager and readily available if you have questions, need recommendations for places to eat or things to do. Will definately return to Hotel Paradise on our next trip is Isla Mujures!

Leisure Family

10/10

Exceptional

31 Mar 2024

Gail

Great sleepy place- it did the job for a hangout and location.

Leisure Friends

10/10

Exceptional

18 Mar 2024

scott

Great location, nice quiet property.

Leisure Partner

10/10

Exceptional

17 Mar 2024

Magdalena

It's a secret place near the beach and main street. Our room was very clean and quite. Alex, the owner, was very nice and helpful. Definitely would come back!

Leisure Partner

10/10

Exceptional

07 Mar 2024

Jason

Nice little oasis near Playa Norte

Really friendly helpful staff. Clean room. Cute little pool. Near the beach. Really enjoyed our stay

Partner

6/10

Pleasant

22 Feb 2024

Therese

We liked the location and the room. We would be gone all day and come home to get ready for evening and maid was cleaning room very late in day so we had to go wait by pool. There is no one in the front desk area for the 15 days we were there. The only time we saw the “manager” Alex was when someone was checking in.

Leisure Partner

8/10

Excellent

19 Feb 2024

Janet

Beautiful artwork. Peaceful and quiet. Alex the manager was always available and quick to respond.

Leisure Self

10/10

Exceptional

12 Feb 2024

Chawn

This property was lovely and the service was top notch. The interior is a little dated, but the rooms have everything you need and you can’t beat the price or location.

Leisure Friends

8/10

Excellent

11 Feb 2024

MARCIA

The rooms were clean, bed was very comfortable. Overall the property seemed quite run down and very outdated. There is a hot tub near the pool but it was in horrible condition. If they aren’t going to keep it up they should remove it. Also the common areas / buildings were very dilapidated and run down. I’m sure this was a stylish hotel “back in the day” and it has potential to shine again ….. but needs investment and attention in my opinion.

Leisure Partner

2/10

Poor

07 Feb 2024

Brian

Staff totally unhelpful. Room had very noisy and malfunctioning AC. Look elsewhere!

Leisure Partner

2/10

Poor

07 Feb 2024

Lisa

I rarely give bad reviews but I hope this serves as a warning for others looking to not be scammed and waist their money. I booked this hotel because I wanted a gym and kitchen to use, as I have dietary restrictions and prefer to cook my own food as restaurants often do not provide feasible options. In the gym, not a single piece of cardio equipment in the gym worked properly. All weights and machines were fully rusted over. The pots and pans in the kitchen were unusable. By unusable, I mean the teflon was completely scratched off exposing any food or water to more than 9,000 micro- and nanoparticles, potentially contaminating food with harmful chemicals, according to a study by researchers from the Global Centre for Environmental Remediation. I asked if they had any pans that were not scratched and they said those were only type they had. There was also mold growing on the walls. I ended up leaving 2 days early and explained my concerns to management and asked for a refund of the remaining 2 days I would not be there. They did not refund me and could have cared less about any of the concerns I addressed. I contacted Expedia trying to get a refund for the 2 days I did not stay there and was eventually ghosted. This is very overpriced for what it is. I do not think it is worth the money and view properties like this that boast amenities like a gym with no usable equipment to be dishonest and a scam.

Leisure Family

4/10

Poor

30 Jan 2024

Verified traveler

Poorly maintained hotel

The pictures make it look modern, but the hotel room is in horrible condition. Everything is rusted or stained. The toilet seat hinge was broken. The sink faucet sprayed water all over the sink because of the sediment build up. The couch was musty and stained. The only positive was that the bed was comfortable. I regret booking this hotel.

10/10

Exceptional

29 Jan 2024

Barry

Highly recommend

Leisure Partner

10/10

Exceptional

25 Jan 2024

george

Property convenient to north beach. It’s large and has everything you need

8/10

Excellent

24 Jan 2024

Justine

Beautiful beach but very crowded. Spacious room in a single story hotel on a large downtown lot. Staff is excellent. This property is kept very tidy compared to some of the other areas and lots downtown.

Leisure Partner