Riad Thaïs

10/10

Exceptional

16 Apr 2026

Emma

Great family-friendly hotel, short walk to a lovely beach.

Family_with_children

10/10

Exceptional

12 Apr 2026

Helen

Loved our stay.

10/10

Exceptional

09 Apr 2026

Reshma Yashomatie

Staff was warm welcoming and wonderful, playarea and pool was definitely a delight. Highly recommend with kids. The breakfast buffet had a variety of local and continental.

Family_with_children

8/10

Excellent

08 Apr 2026

Paulina

Na

Friends_and_family Family

8/10

Excellent

02 Mar 2026

Geoff

Property is in need of some maintenance, with many aspects of the property having items damaged or not working, however the staff made up for this. Great place to visit. Would recommend for families

Family_with_children

6/10

Pleasant

09 Feb 2026

Sheryl

Overall the stay was good. If you are looking for a family oriented hotel but this offered activities and amenities geared towards young families. The resort felt outdated. There was a few times when there was no water but the hotel did try and solve the concern immediately. I found the AC in the rooms were too strong so either you had it on and were cold or had it off and then eventually became too warm. The staff is very friendly.

Business_and_leisure Family

10/10

Exceptional

25 Jan 2026

Christopher

Clean rooms and helpful staff

Friends_and_family Family

10/10

Exceptional

16 Jan 2026

darcey

Lovely hotel, good warm welcome from the lovely laid on reception and everyone was so helpful. Nice touch the luggage being taken to the room after a long day. Maybe the slide safety needs looking at as we are 20 something and went flying!! Really relaxing start to our trip. We will be back to stay again.

Friends_and_family Friends

4/10

Poor

03 Jan 2026

Ronaldo

The service was very poor took 3 days for room service to come fix a the two TV that was not working and even then when they finally did replace them they did not tune them or connect them to the setbox. After 7 complaints I gave up I found trhe service very very poor for the price we paid for the rooms

8/10

Excellent

03 Jan 2026

Martin

Great experience

Friends_and_family Family

2/10

Poor

30 Dec 2025

BASSEM ANIS

When it was Swiss hotel it was much better

Leisure Family

6/10

Pleasant

26 Dec 2025

dushant

No elevator in this hotel is a shocker! Food on menu is not worth it. Breakfast is ok.

Leisure Family_with_children

2/10

Poor

20 Dec 2025

Bhavisha

COCKROACH in the room! There were many things wrong with the room and hotel but the biggest is that there was a cockroach in the room. We caught it in a glass and left on the balcony and asked the staff to come and get it. We also asked the staff to send someone to clean the bathroom where the cockroach was. They said they would send someone but never did!!

The room was falling apart. The towel hanger in the shower broke, the phone to call reception wasn’t working and the cleaner didn’t clean the rooms properly (for example, just sweeper the floor and nothing else. She took our old towels but didn’t come back to replace them with new ones!)

The phone not working was a huge issue. We needed to run down 2 flights of stairs and across the hotel to get to reception in the case of an emergency. One of our guests fell on the concrete stairs and we couldn’t call reception, one of us had to run over to them. Any issue we had, we couldn’t call reception. If the cleaner didn’t replace our towels, we would have to walk far to reception. If the towel hanger broke, we had to walk over.

This is not a hotel I recommend!! Any time we would complain to the staff they would not help at all.

I really would not recommend staying here.

6/10

Pleasant

18 Nov 2025

Narelle

I read all the reviews and most of them were great, there were a few negative but there is always one. I hate to say it though but they were right. Don't pay for the breakfast, the hot food was always cold. We ended up just having toast or buying 711 to heat up in the morning. The food and beverage prices are western prices so this is not the hotel to sit at the pool bar, though we did 😅.

Our room kept losing lighting, which was so weird and you had to run around in the barely warm water of the shower to get wet. The beds were seriously rock hard, one of the reasons I booked this was the beds had a good star rating??

On a positive, the staff were so prompt and helpful whenever we had an issue. It was always attended to straight away. All the serving and bar staff were great. Can't fault them there.

Leisure Family

8/10

Excellent

13 Sep 2025

Imran

Staff was fantastic however property was a bit dated and not very close to anything

Leisure Family

8/10

Excellent

06 Sep 2025

Sam

Very good value for money, and very helpful and friendly staff. Room was perfectly fine, and quite spacious. There was a little wear and tear in places, but perfectly clean. Would definitely stay again.

8/10

Excellent

13 Aug 2025

George

The staff and the management were very helpful. I had some issues and since they couldn’t solve it they went above and beyond to be able to do so. The GM Christian was incredible and very helpful and accessible.

Leisure Family

4/10

Poor

26 Apr 2025

Maziar

Very dated room, nothing working properly, sink tap dripping, shower head very low pressure.
Bathroom very small and not even room for 1 person.
Average breakfast

Leisure Family

4/10

Poor

24 Apr 2025

Shadi

Dated, rundown hotel with visible signs of wear all around. Gives the impression of what was likely once a decent resort, but the entire property has been very clearly neglected for some time. Poorly maintained, with the customer service also subpar. Outdoor common areas would be nice if not for the multitude of issues, per the above.

Leisure Family

10/10

Exceptional

21 Apr 2025

Lindsey Simone

We had a wonderful time! Highly recommend, especially for families.

Leisure Family

4/10

Poor

19 Apr 2025

Baheja

Pas d’ascenseur, pas d’eau chaude pendant 3 jours
Ménage fais à moitié chambre sale et pas de service serviette non posée un jour sur deux et la comble impossible d’avoir un service bagage au risque d’être en retard à l’aéroport
Nul à éviter pire hôtel que j’ai fais en plus seule avec mes enfants !

Friends_and_family Family

4/10

Poor

18 Apr 2025

Sam

The most disappointing hotel I’ve stayed in.

A very disappointing hotel that feels like it should close for renovation. This should be accepting guests, and it definitely is not a five star hotel. The listing feels very misleading and I wish I’d paid more attention to the negative reviews. The staff kindly relocated us to the Radission Red, which was significantly better. Avoid.

Friends_and_family Family

6/10

Pleasant

20 Jan 2025

Joyce

Approach was down an alley. Band in evening was good. Main entrance inside the building was beautiful.

Partner

10/10

Exceptional

20 Jan 2025

Jeremy

Wonderful location by the beach in Phuket!

Beautiful room in a great resort!

Friends_and_family Family

4/10

Poor

15 Jan 2025

Frederick

Not a good property. Stay away.

Leisure Family

8/10

Excellent

07 Jan 2025

Karolina

Slitet och dåligt städat.
Saknade utrustning i pentryt. Ingen brödrost.

Friends_and_family Family

6/10

Pleasant

09 Nov 2024

Verified traveler

Old hotel, not very clean, overall ok

The hotel is old so not a lot to expect but let's just say the upkeep and cleanliness of the place isn't great

All the Sofas and chairs were smelly and dirty like they had never been washed

Had a problem with the showers keeping a single temperature,

Plates at the breakfast and cups from the pool bar were dirty like they hadn't been washed properly

Overall relatively poor-moderate grade in terms of cleanliness
Food was fine, drinks were good, pool is good, facilities ok

The gym was just... very old and not kept very well, sort of like the rest of the hotel

Friends_and_family Family

6/10

Pleasant

23 Aug 2024

Amit

Property was okay and the rooms were fine but lots of noise nearby from a construction going on in the adjacent plot. Aircon in the room was quite noisy too. The breakfast selection was very good. Unfortunately the pool had small tiles coming off and some were scattered at the bottom of the pool which was very dangerous. Cleanliness average and lots of bugs in the area which meant the fumigation was not top notch considering this was rainy season. Kids were screaming most of the day around the pool area due to the water slide. Kids club was okay but again cleanliness was average so overall the general feel was basic.

Leisure Family_with_children

6/10

Pleasant

11 Aug 2024

Sean Thomas

Internet was slow and range was poor
Pool tiles were missing and loose
Staff quality was hit and miss; some excellent and some horrific
Breakfast was the same with no variety
Pool table at bar had no cue tips
Overall the property needs a renovation to really be classed as 5 star.

Leisure Family

4/10

Poor

08 Aug 2024

REESHI AROON

Bad staff at reception.....seculded premises

Leisure Family

4/10

Poor

30 Jul 2024

Ole

Not maintained well - tiles coming loose in the pool, floorboards loose, severe bug issue around the door, leaking roof etc.

Leisure Family_with_children

8/10

Excellent

24 Jul 2024

Ali

Nice staff Specially the reception girl .

Leisure Family

10/10

Exceptional

17 Jul 2024

Mark

Great property! Great staff, easy to get around

Business_and_leisure Family

10/10

Exceptional

14 Jul 2024

Reem

Highly recommend for families my kids

Leisure Family_with_children

2/10

Poor

11 Jul 2024

Raghupati Kumar

They allocate our room on fourth floor no lift my wife couldn’t go that we booked from 8th to 11 but we left the property without getting refund.
We have rebook some other property paid agains out shelf.

Family

10/10

Exceptional

10 Jul 2024

Karl

Great experience!

Business_and_leisure Family

4/10

Poor

08 Jul 2024

PATRICK

The entire hotel really is in need of renovations. The hot water and A.C. stopped working pretty regularly. Only one T.V. out of the 4 in the room worked properly. The pool looks nice and the tiles were loose and sharp. It was a danger to the kids. The staff was very nice and accomidating. I believe they are also understaffed. Once brought up to date, i thinknl it will be a great place.

Leisure Family_with_children

6/10

Pleasant

07 Jul 2024

Kittichon

The room layout and hotel facilities were great but is due for renovations. The two bedroom suite was very generously sized, functional and practical for a family of four or more.

There were maintenance issues in the room and pool. Tiles were falling off inside and outside the pool.

There were no elevators so can expect to walk up to three levels. The buffet breakfast was average at best.

The hotel location itself is about a 20 minutes walk to 7/11 and other attractions. The staff were friendly, the room with balcony was awesome.

After a renovation this place could be wonderful again. Overall we did enjoy our stay for 2 nights, but for the price, we could find something closer to beach and other attractions.

Leisure Family_with_children

2/10

Poor

02 Apr 2024

Matthew and Jessica

3 star hotel at best. Pool was dirty. Crib was dirty. Breakfast was not great

Friends_and_family Family

10/10

Exceptional

30 Mar 2024

Mark

Great experience

Great hotel. Staff and great and friendly.

Friends_and_family Family

6/10

Pleasant

21 Mar 2024

Trevin

The facility is just old and run down. It could use some serious renovations.

Leisure Family

8/10

Excellent

08 Mar 2024

gwyn

Liked the property HATED the food and the prices were extortionate

Leisure Partner

10/10

Exceptional

26 Dec 2023

Caren

The staff are amazing. The property needs a little updating . The food was good. Apartment was a good size. Would stay again

Leisure Family

8/10

Excellent

23 Dec 2023

Verified traveler

It was amazing but the issue was with air conditioning noise and one room was not cooling they fixed net day
It’s recommended for big families

Friends_and_family Family

8/10

Excellent

23 Nov 2023

Bradley

We showed up at the resort about 5:00 PM, (normal check in time is 2:00 PM). We had to wait for about 1 hour, as our rooms was not ready yet. They were nice to give us a complimentary drink as we waited.

Other than that, our stay was fine....

Business_and_leisure Partner

8/10

Excellent

02 May 2023

Anthony

Good hotel away from Patong

This property is back off the main road before you reach the township of Kamala, it is sign posted but it is easy to miss (if heading to Patong and you get to the Phuket Fantasea area you have gone too far) Very well appointed and well maintained this hotel is a great base if you dont want the noise and hustle of Patong. The room was fine with a large living area, a small well appointed kitchenette area and two comfortable bedrooms. Bathroom was a little small but was usable. The pool area was great as was the main restaurant area. Overall a good stay.

Friends_and_family Family

4/10

Poor

20 Mar 2023

Lars

The breakfast buffet was offering average food. No variation. Every day the same. Drinks horrible.

Leisure Family

6/10

Pleasant

07 Mar 2023

Ravinder

There are no elevators, my niece had a leg plaster, she was assigned third floor. This hotel is not handicapped friendly and the desk staff is rude.

Leisure Family

8/10

Excellent

19 Dec 2022

Sharin Shaifuddin

The room is big and spacious. Very close to the swimming pool. However, there is lack of kitchen utensils and toiletries.

Leisure Family

6/10

Pleasant

16 Dec 2022

Tim

Dislikes - no hot water, need to cross very busy road to get to beach, price of food and drinks very expensive.

Likes - room configuration for families, gym, pool.

Leisure Family

8/10

Excellent

07 Mar 2020

May

The hotel is ok for family with kid, the interior is dated, at times the music in the pool is too loud, should have more than one swimming pool, one for the kiddies and one for adult, the room bar prices is outrages.

Friends_and_family Partner

4/10

Poor

05 Mar 2020

Verified traveler

Room was swept but visible dirt left on floors. Complained that shower did not drain and flooded bath when used - not fixed.

Leisure Self

10/10

Exceptional

29 Jan 2020

Verified traveler

Staff is very dedicated and efficient. Swiss Hotel in Phuket is ideal for families. The proximity from the Kamala beach is very appreciated.

Leisure Family

2/10

Poor

07 Jan 2020

john

Not a 5 star hotel

It’s not a 5 star hotel , probably a3 star at best. Rooms shabby but the location is terrible. I was looking at a building site and the opposite view was a shanty town.. truly awful.

We booked a 3 bed suite at 3k for 5 nights. When we arrived we didn’t even unpack- we demanded to be relocated to a sister hotel. We were moved but they charged us £500 for the night ( we didn’t stay there that night). The relocated hotel was much better.

The hotel is not as described and the one day cancellation charge left a sour taste.

Friends_and_family Family

4/10

Poor

03 Jan 2020

Verified traveler

Old and outdated, AC not working right, food poor, housekeeping always late in the day and often missing things (eg replacing towels and toiletries)

Leisure Family_with_children

10/10

Exceptional

24 Dec 2019

Shasha

Absolutely love that it is sucha kid friendly hotel. Ala club med. A lot of activities for children and adults.
The kamala beach is within 3 mins via hotel buggy + 5 mins walk.
It was a pity that the pool slides was under maintenance..so we couldnt experience that.
The hotel staff was rather flexible with checkin time, as they got us our room as early as noon. Nong at the reception was helpful.
The spa was also a bliss. Koi the therapist is god sent!

Leisure Family_with_children

8/10

Excellent

12 Dec 2019

Verified traveler

We have a 2 bed rooms units, both rooms are quite small, however they made the space for living and dining areas. I felt that the bed rooms and the bath room should be bigger instead.
The room is due for refurbishing.
The unit is kept quite cleans. The chairs and side table at balcony facing pool side need to refurbish.

Leisure Friends

8/10

Excellent

03 Dec 2019

Verified traveler

Property is very close to the beach (just across the road - just be careful when crossing since it’s a busy 2-way street). There are restaurants along the beach which you can walk to - since the resort only has one restaurant. Resort room/facilities are a bit old and worn but it has all the basics and rooms are clean/spacious. Staff are friendly and helpful. Area is relatively quiet (but there was construction behind the resort) compared to the busy Patong area. Most taxis have fixed/flat rate - usually about Bt500 to/from Patong and Bt800 to/from airport.

Leisure Friends

10/10

Exceptional

20 Nov 2019

Kamy(Solo)

The hotel was clean. The staff were very friendly and staff.
The pool was nice but full of kids. It is a good family holiday hotel. The spa was lovely and the massage was fantastic and professional, the services were superb, really enjoyed it.

Leisure Self

8/10

Excellent

05 Oct 2019

Verified traveler

The resort is well equipped for families with a kids club, great pool, and other activities such as table tennis, pool and other planned daily activities.
The rooms are lovely and spacious with most of them having a pool view.
It is set back from the beach (5 min walk) and at the other end of the beach from the town centre (10-15min walk along the beach). So if you have young children you might consider a stroller, or be willing to pay for a tuk tuk to get into town.
We loved our stay at the Swissôtel Resort.

Friends_and_family Family_with_children

10/10

Exceptional

04 Oct 2019

Verified traveler

Great property which provides entertainment options for the kids. The menu prices can be a bit misleading though as you need to add on VAT + service fee.

Leisure Family_with_children

8/10

Excellent

04 Oct 2019

Verified traveler

Mostly it was very nice and buffet breakfast excellent! We would say rooms although very clean do need upgrading and painting, shower door wasn’t good and after every shower water would leak out of shower door and side panel all over the floor.
Pool very good great for children facilities good.
Overall very satisfied.

Leisure Family_with_children

8/10

Excellent

02 Oct 2019

Verified traveler

Hotel room are excellent private.
Swimming pool suitable fir kid and family trip
Inside hotel very nice but outside also have a lot of construction.

Friends_and_family Family

8/10

Excellent

25 Sep 2019

Verified traveler

The staff are all very friendly and welcoming. The establishment is very neat and clean and the pool is great for young kids.

Leisure Family

8/10

Excellent

25 Sep 2019

Ryan

24-hour Gym is the best. Great foods every morning during the buffet breakfast.

Leisure Partner

8/10

Excellent

03 Sep 2019

Verified traveler

Enjoyed our stay at this property, the food was very good and very fresh.

Leisure Family

10/10

Exceptional

31 Aug 2019

LEEYIKUAN

Staff in at bar and reception are friendly, hskp clean the room so well ,I was very enjoying the stay in swissotel Phuket

Leisure Partner

6/10

Pleasant

28 Aug 2019

Verified traveler

Not really a 5 stars hotel
Needs to be renovated
Pool not clean
Location not the best

Leisure Family

10/10

Exceptional

27 Aug 2019

Verified traveler

The pool and sunken bar is central to the hotel. There is a bit of a walk to the main beach but worth it if you are wanting a change of scenery.

Leisure Family

4/10

Poor

25 Aug 2019

Philip

Give this one a miss !

This is really nowhere close to being a 5 star hotel, shabby and tired rooms, bad location and badly run. Pool water murky, breakfast buffet terrible and staff who were unable to provide anything gluten-free for one of our family. There are a couple of nice looking hotels (really) on the beach in Kamala, Novotel & Intercontinental - book there instead !

Family

6/10

Pleasant

24 Aug 2019

Verified traveler

The staff were very friendly, attentive and went out of their way to make our stay better

Leisure Family

8/10

Excellent

23 Aug 2019

Verified traveler

The Swissotel was a great hotel, well placed - just a 10 minute walk from Kamala beach and a 20 minute drive from Patong and Bangla road. The staff there were more than willing to help you out, special mention to Falada on the front desk who went above and beyond to ensure our stay was the best it could be, booked all our excursions and sorted any mini problems we had.
Breakfast buffet was great, more than enough choices to satisfy you every morning, some freshly cooked there and then.
There's free water replaced daily in your room. The air con worked very well cooling your room down.
The cleaners were a bit inconsistent with the times they came to clean your room but don't take that away from the brilliant job they did!
The prices were a bit much for our liking, they had a ++ system which we didn't know about until we were charged more than we're thought we're should have been and asked about it! Whatever the price was, add another 10%, then another 7% for service charge and government tax. Try to have the right money because sometimes we didn't get our change which was a bit naughty. There's a bar/restaurant 2 minute walk down the road called Baan Mai which was fantastic and had good prices, if not walk down to Kamala Beach and go to Lillo Island, another fantastic place to go with plenty of choice at great value!
Evenings entertainment was more focused at children with this being more of a family hotel so not much for the adults.

Leisure Partner

6/10

Pleasant

22 Aug 2019

RON

A HOTEL FOR THE NOISE SEEKERS

NICE HOTEL BUT NOT A 5 STAR BUT A 3 STAR FOR THE MOST. POOL AREA NOT CLEAN VERY NOISY ALL DAY. FEELING AS IN A TEENAGERS SUMMER VACATION, DRUNK PEOPLE AT THE LOBBY AND POOL HARASSING THE GIRLS, GYM SMALL AND NOT UPDATED,
STAFF VERY FRIENDLY AND FULL OF GOOD WILL, VERY DEDICATED. MANY FREE ATTRACTIONS FOR KIDS, MORE SUITABLE FOR FAMILIES WITH SMALL KIDS OR TEENAGERS THAN TO SOLID CROWD WISHES TO ENJOY THE PEACE THAT THAILAND USUALLY OFFERS

10/10

Exceptional

16 Aug 2019

Ame

ห้องพักกว้างขวาง เงียบสงบ เป็นส่วนตัว พนักงานต้อนรับบริการดีมาก ส่วนอาหารเช้าอยากให้หลากหลายมากกว่านี้

Friends_and_family Partner

6/10

Pleasant

14 Aug 2019

A

Not so good experience in Swissotel Phuket

Below par service at Swissotel Resort Kamal Beach, Phuket. Room service was reactive...they wont replenish toiletries, bathroom essentials, wont replace bath towels, bedsheets until i asked them. We reached and checked in late, around 9.45pm local time, went for dinner in their in-house restaurant and the service from restaurant staff was as if they were doing us a favour...they switched off fan even though we were having dinner. The resort location is also not that good, it is not that convenient if anybody wants to roam around Phuket. Overall, i will avoid Swissotel resort if i ever come back to Phuket for another trip.

Family

4/10

Poor

13 Aug 2019

Jon

Facilities were tired/worn out and need a refresh. Pool was dirty/water cloudy. Waterslide was worn out. Balcony in room was rusted and unsafe. PowerPoints in room not fixed to wall securely. Lounge room inadequate for 5 people and only 3 chairs at dining table. Bathroom was ridiculously small. Smallest I’ve ever seen in a hotel. Certainly disappointing for a Swissotel. We have experienced much better at other Swissotels.

Leisure Family_with_children

8/10

Excellent

12 Aug 2019

Verified traveler

family friendly place, not suitable for solo traveler.

Leisure Self

10/10

Exceptional

09 Aug 2019

Verified traveler

It was wonderful. Staff is the best so friendly and helpful.
Pool had a problem with the cleaning system and after 10 days it was still not fixed. Thats a real petty but for the rest all was great

Leisure Family_with_children

8/10

Excellent

09 Aug 2019

Verified traveler

The signage to the hotel from the main road is not very visible.

Leisure

10/10

Exceptional

06 Aug 2019

Verified traveler

I love this place. The suite is very comfy and spacious which is super for my family

Leisure Family_with_children

8/10

Excellent

17 Jul 2019

Verified traveler

Good place for family with children

Family

8/10

Excellent

14 Jul 2019

Verified traveler

Great place to take children
Good breakfast buffet
Other meal choices limited

Leisure

10/10

Exceptional

07 Jul 2019

Matt_W

Absolutely no regrets. This place was very welcoming. Alessandra, one of the customer service mangers, and Nong, a front desk receptionist, were absolutely wonderful people. We are a German / American family; Alessandra came up with the idea to put an Independence Day gift basket in our room on July 4th. Not a big deal on its own, but this is just an example of how thoughtful the staff is. They also stood up for me when I felt slighted by an external company. They called the management of the outside company and made sure our family was properly represented. They really went the extra mile. I already miss the hotel staff and Thailand in general. Oh, the kids... they were in kid heaven. The staff has scheduled activities and the pool is warm and super kid friendly. They have movie night every night, a kids only special menu in the awesome restaurant, special kids drinks they call mocktails, and, most of all, the staff let the families play - never emplacing a bunch of rules in the attempt to control, rather leaving parenting to parents. This place made for a truly memorable family vacation.

Leisure Family_with_children

10/10

Exceptional

12 Jun 2019

Verified traveler

The place is very serene. If u all want a peace and quiet time to spend with family this is the place😘

Leisure Family_with_children

10/10

Exceptional

02 Jun 2019

BUSAM

Excellent for family I stayed 4 nights . My kid enjoyed alot in the the resort with the facilities and food is so good as well. Staff is good ,its hard to communicate with some staff .

I got free upgrade , Birthday complimentary cake is tasty. Very near to the Kamala beach. Highly recommended for family as they have every day activites in the resort with lots of FUN.

And your child never get bored in the house, as enough facilities inside the room itself for my 3yr child to play.

We will visit once again in future.

Leisure Family

8/10

Excellent

02 May 2019

Verified traveler

Very clean and people are very friendly and approachable. But, two feedback. 1). not much food options for lunch and dinner (only one restraurant and limited choices, Westerns and some Asian. 2) the breakfast box was not prepared due to their intermal mis-communication, although the recepition clearly informed me that they could prepare for them understanding my early morning departure one day before. Though they told me they could arrange for it, the driver was waiting for us already. We could not spare time for it. In the end, we end up paying for BF at the airport

Leisure Family

6/10

Pleasant

30 Apr 2019

Nicole

The bedrooms were very very small. Not enough room to store my clothes. Bathroom only had room for one person at a time. No bath tub. Not suitable for kids or family with young children. Hotel was clean but provided very limited amenities. No toaster in my room.

Breakfast buffet had a large selection. However, I felt food wasn't fresh. I pointed out to the staff that a bird was eating the food through the top of a cover that had holes in it. She just swapped the food cover around which means another dish was being eaten by birds instead.

I've rated your service as mediocre. Friends visited me while I'm there and they were giving them attitude. It's not fair to judge people by their clothes.

No shuttle from the hotel to the main street. When the hotel is a bit far, I would expect there to be a shuttle service provided.

Bar staff were friendly and nice.
Rooms are not sound proof. I would expect hotel rooms to be quiet which they were not.

Leisure Family_with_children

8/10

Excellent

22 Apr 2019

Mus

I liked:
Location and how close it was to the beach
The staff were extremely friendly and helpful
Food was nice

I didnt like:
Smell of toilet/baths
Cleanliness of hotel. Room service wasn’t collected for days or left in front of the door which invites bugs and bad smell
Tours organised were so much more expensive compared to street prices

Leisure Partner

4/10

Poor

19 Apr 2019

Verified traveler

Very poor rooms with poor access.
Shower continually flooded floor, with no solution provided,
Personal items removed from room by cleaning staff.
Overall a disappointing place to spend the majority of our time in Kamala. Do not recommend this accomodation.

Leisure Partner

8/10

Excellent

17 Apr 2019

Verified traveler

The staff at the hotel were very friendly and helpful. We liked that as much water as you needed was provided by the hotel and they would bring water to your room whenever you needed it. The hotel lunch food was good but the buffet breakfast was a bit overpriced.
The 2 bedroom apartments were perfect for myself and my Dads stay. However, they were a little dated. The back of the hotel is a bit of a junkyard at the moment and the hotel could benefit from building an adult only pool at the back.
Unfortunately when booking I didn’t realise how much of a family hotel this was, the hotel pool was taken over very much by very loud children whose parents didn’t care much for them splashing everyone around them. Not the hotels fault and will definitely check more carefully first next time.

Leisure Family

6/10

Pleasant

09 Apr 2019

Verified traveler

Not too many choices of breakfast and something not really fresh. Especially salad bar. Hotel staffs very helpful and friendly. Hotel is close to the beach which only 5 minutes walk or take hotel shuttle service.

Business

10/10

Exceptional

09 Apr 2019

E

Locations was awesome however I wish they had more dinning options, Great resort for family and kids, kids has a blast.

Leisure Family

10/10

Exceptional

09 Apr 2019

Verified traveler

The room size was great much bigger than what we expected the staff was very friendly

Leisure

10/10

Exceptional

07 Apr 2019

Verified traveler

Well thought off activities for the kids. Everything with safety of kids in mind. Proximity to Kamal beach and very courteous and responsive staff.
Breakfast is good but Restaurant’s food mean is not all that great.

Leisure Family_with_children

10/10

Exceptional

05 Apr 2019

Verified traveler

The property has an amazing entrance and hall way
The staff is polite and is helpful when needed
They are amazing as a team and really take care of their guest

Leisure Family

8/10

Excellent

29 Mar 2019

Verified traveler

Staff were friendly and service were efficient. But, the location of the resort is not very convenient.

Leisure Friends

10/10

Exceptional

25 Mar 2019

Verified traveler

Great family friendly resort. The staff are so wonderful with the kids and so many activities to keep the kids happy. Highly recommend.

Leisure Family

10/10

Exceptional

21 Mar 2019

ManiP

It’s really child friendly and with close proximity to Cafe del mar and the restaurants on Kamala beach.

Leisure Family

8/10

Excellent

11 Mar 2019

Verified traveler

Decent stay for the price

Overall a pleasant stay at Swissotel.

The hotel is a little bit older so the rooms are not in great condition. Bathroom was quite dingy and the door to the shower cubicle couldn't be shut completely and water would leak out to the bathroom floor.

The pool is a good size, although the water was a little murky.

Good service from reception.
Breakfast variety was also good.

Hotel was walking distance to the beach, with a free shuttle service.
Lots to eat around the hotel.

Friends

8/10

Excellent

07 Mar 2019

Shauna

If you are looking for a family resort, this is perfect! Location, ammenities, great pool. All the staff are wonderful! Restaurant had great options and tasty. The spa is fabulous! Good restaurant, shops, and bar are walking distance.

However, if you are single or a couple and want quiet poolside time, this is defintiely not the right hotel for you.

Friends_and_family Family