89 Hotel

6/10

Pleasant

21 Jul 2025

Sharon

The breakfast was terrible, some food were finished at 9.15am, milk was not top up until we asked and not cold for cereal. Traditional kueh were finished too at 9.15am even though bf was till 10am. Last year bf was great but not this time so will not book again.

Leisure Family_with_children

8/10

Excellent

01 Feb 2025

Ewe Wee

Location was good. 20mins drive from Batam Center Ferry Terminal and 5-10mins walk to Grand Batam Mall, 15-20 mins walk to BCS Mall. There are many eateries around.

The room was spacious and clean. Though the furniture is a bit old, they are functional. The negative point is the bath tub. The design is not good as the water from either the shower head or the waterfall head will have some of the water onto the bathroom floor. The drainage of the bathtub is also super slow, ie draining a bath tub full of water will take at least 15mins.

The service was good. Room cleaning was prompt.

Breakfast was relatively good for the price. It was buffet style with the usual egg station.

Leisure Family

8/10

Excellent

06 Sep 2024

Koh

Comfort, good location with walking distance.

Friends_and_family Friends

2/10

Poor

10 Jun 2024

Fumin

Old and outdated. We have put in request eg non smoking room but was not being fulfill. The only good point is that it is within walking distant to Grand Mall.

Leisure Family

4/10

Poor

29 Dec 2023

Rhys

Not recommended

Booked 2 days but decided to cut short my stay. The carpets were sticky n there were stains on the bedsheets and pillows. Couldn’t sleep as the rain hitting on the windows were super loud.

Self

2/10

Poor

16 Dec 2023

Linda

Dont stay here if u r non smoker

Dont stay here if u are non smoker.
I have stated my request non smoking room when booked delux room. However the room was upgraded to junior suite SMOKING room. The smell was unbearable. I checked with them next day why i was givien a smoking room. They claimed that the room has already cleaned up before letting me to stay. Dont ever stay in this hotel again

Friends_and_family Friends

8/10

Excellent

17 Nov 2023

Eleazar

So far so good. Staff are friendly.

Partner

10/10

Exceptional

06 Oct 2023

Vilma

It’s a good place to stay

Leisure Family

10/10

Exceptional

02 Aug 2023

Beyond

very good

Leisure Friends

8/10

Excellent

23 Jul 2023

Jackson

Ok

2/10

Poor

16 May 2023

Lai Whatt

Cannot change date. Lost $138. Will not book with Expedia.

8/10

Excellent

07 Apr 2023

CHEE KWONG

It has done a great improvement since my last stay.

6/10

Pleasant

10 Mar 2023

Haja Najee

Hotel standard room is very small I have to upgrade to a bigger room have to pay extra and yet aircon could not control and toilet bath tub not in good condition.anyway for budget travellers is good.

8/10

Excellent

01 Mar 2023

Tok

The service staffs are friendly and helpful.

Self

10/10

Exceptional

03 Feb 2023

Verified traveler

Friendly Service

Friendly service and decent room.

Friends_and_family Friends

8/10

Excellent

25 Jan 2023

Titus

Good hotel but slightly costly

Stay was quite good overall. Place is relatively new and clean. Only thing that was not good was the shower. It has a fixed shower head at a height and the hot water does not worked well. Free shuttle services are for premium rooms and above.

Friends_and_family Friends

6/10

Pleasant

25 Jan 2023

Verified traveler

One night in Batam

Stayed for 1 night over the CNY holiday. The room has no proper wardrobe. When I asked for the iron & ironing board during my check-in, they said they will look inito it. After dinner when asked again, they said the guest still haven't returned it; and was asked to check again the nx day @ 7am. When I called several times housekeeping & reception at 7am, there were no answers. Finally, someone picked up at abt 8am. Few minutes later, they sent to my room, iron & a bedsheet! So they do not have ironing borad??

During our breakfast, there was power trip a couple of times.

Despite the hiccups, it was an okay stay for 1 night.

Partner

10/10

Exceptional

24 Jan 2023

Zhou

Love that it is located between two popular malls (Grand Batam, BCS), and a huge variety of coffee shops and eateries. Beautiful place, passionate staff, overall a very satisfying experience.

Leisure Partner

10/10

Exceptional

22 Dec 2022

Grace

When check in only 2 rooms are ready. The third room is ready in evening, compared is much smaller than other 2.

Friends_and_family Family

8/10

Excellent

19 Dec 2022

Nicholas

Ok la !

Stayed there previously, clean basic hotel .

Self

8/10

Excellent

12 Sep 2022

Azman

I like the strategic location to nearby malls, marts, local food varieties, more food varieties and more food varieties 😁👍👍

Leisure Family

10/10

Exceptional

16 Feb 2020

Tok

Very friendly staffs

Self

10/10

Exceptional

09 Feb 2020

Zulkifli

👍

Self

8/10

Excellent

23 Jan 2020

Ravindran

I have been staying this hotel many times so far good . Cheers 👍

Self

10/10

Exceptional

05 Jan 2020

ToniOK

Nice hotel with good staffs, delicious breakfast, cheap but good rooms, and very convenient location. I already stayed here six times from Japan. Highly recommended.

Friends_and_family Family

8/10

Excellent

15 Dec 2019

Wei Keong

Cleanliness can still be better.

Partner

2/10

Poor

14 Dec 2019

Richie

Booked executive suite... price is high and horrible room. Please avoid it, go for basic room will do for the price.

Business

10/10

Exceptional

29 Nov 2019

KHAIRIL

Very spacious room.
Everything is good.
But still required safety box inside each room. Not at lobby.

Business Self

10/10

Exceptional

15 Oct 2019

Verified traveler

89 Hotel literally sits in the middle of local food places, including roadside hawkers, casual restaurants, and bigger (open air) food courts. Despite its location next to a not-very-clean canal, there is no pesky scent (unless you stand in front of it). Walking distance to Grand Batam Mall, BCS Mall, a convenience store, I enjoyed the easy access to roadside seafood options the best. There is also a pretty decent rooftop bar at Vanilla Hotel next to 89.

There is not too many cons that really affected my stay. You have the occasional cigarette smell in room, non-carpeted floor in room (which is a good deterrent from a dusty environment), which is all about it. The in-house gym, spa, gender-separated jacuzzi are great facilities to check out.

E-hailing taxis is not a problem, both to and from the hotel. Food are generally cheaper, and even yummier at the roadside stalls.

Leisure Partner

8/10

Excellent

16 Sep 2019

Muhammad Mustafa

Great Hotel Stay

2nd time I stayed in this property. Good staff attitude, from the front office, restaurant and housekeeping and security staff. Always attentive and always meet my expectation eg. simple request for towel change was done within 10mins. After just one sit-in in the restaurant for coffee, the staff seems to recognize the hotel guests and greets. They even joked with the guests. These simple qulities are nice soft skills that even some bigger hotels staff do not practice. The property overall has a nice welcoming ambience, clean rooms and food is average but acceptable. Value for money.

8/10

Excellent

30 Aug 2019

Nicholas

Happy

Big spacious rooms but basic breakfast

Friends

8/10

Excellent

13 Aug 2019

Tok

4.5 star service staff Hotel

Friendly staffs

10/10

Exceptional

07 Aug 2019

Daniel

Best in its class, 89 hotel batam.

This is probably our 4th time choosing 89 hotel. Still the best in its own class. Shopping, market, local food and produce all within short walking distance. The new shopping mall, Grand Mall Batam is 5mins away. Traffic is busy and be careful when crossing over to the mall Good spread of breakfast with wonderful restaurant crew. Plenty of massage parlor to choose.

Partner

8/10

Excellent

30 Jul 2019

Tan

Good location

8/10

Excellent

28 Jul 2019

Napsiah

It's like second home to us.

Good. With the shuttle bus service to the 3 malls.....very convenient.

Partner

6/10

Pleasant

15 Jul 2019

Ricky

Hygienic Issue

No room service at all even I call for house service and it a bad trip for me

4/10

Poor

06 Jul 2019

Verified traveler

We booked a deluxe room. Given a room close to the lift lobby, windowless with an extremely noisy air con, in addition to the noise from outside that kept both of us up at night. It like staying in a construction site prison cell. Morning breakfast served mainly local food. Limited choices for bread and fruits. Unlikely i will come back again.

Leisure Friends

8/10

Excellent

16 Jun 2019

Verified traveler

I have been this 89 hotel many times also commented good but no special discount or upgrade the rooms .

Thank u

Friends_and_family Family

8/10

Excellent

14 May 2019

Ravindran

So far is good

8/10

Excellent

25 Apr 2019

Verified traveler

The hotel is clean n comfortable. Near to BCS shopping, around 10 minutes walk away. The water pressure is consistent and strong. The main issues of this hotel is the water has smell. Maybe they did not use a water purifier. There is no shower curtain and the water splashes everywhere in the bathroom.

Leisure Family

8/10

Excellent

25 Apr 2019

Verified traveler

Breakfast not so much choices as compare with others

Leisure Family

10/10

Exceptional

07 Apr 2019

Verified traveler

Property was good and we liked the breakfast. But should not work for money. Passion is greatest.

Business_and_leisure Friends

6/10

Pleasant

11 Mar 2019

ANG

bath room is bad

Friends

8/10

Excellent

14 Feb 2019

Verified traveler

Location very convenient to eateries and walking distance to shopping malls

Leisure Friends

10/10

Exceptional

10 Feb 2019

Verified traveler

GOOD:
- I stayed with my family over the CNY period. Even though it was a busy period, the service was still good :) Housekeeping was prompt to our requst, Checkin/Checkout did not take a long time. The hotel staff even came around the rooms on the 1st day of CNY to give us a pair of oranges!:)
- The hotel is very near the A2 Food Court and BCS Mall (<10 mins walk). There is a free shuttle service to the mall at 5 specified times per day also (i think it is 1200, 1330, 1500, 1700 & 1900). The shuttle is a one way trip. Otherwise, the hotel's cab would be Rp 25,000.
- The room was really clean! The floor was spotlessly clean!

Things to improve:
- As mentioned by other travellers, there is no shower curtain in the bathroom. There is a partition that covers only 1/2 the bathtub & hence water would still splash out when you bathe.
- There is no aircon/ventilation in the lift but the smell of the air freshener in the lift was very strong.. which might be choking to some.
- There is no in-room safe in the VIP Gold Room, even though the website had said so. Instead, you'll have to deposit you items with the receptionist. There are about 30 safeboxes. Each safe requires 2 keys to open (1 Master Key held by Hotel and 1 Key that you would have to keep). You'll put your items inside a covered box that would then be kept inside the safe. The hotel staff were professional.. they do not open the covered box when they retrieve it for you, and you need to sign in and out on a form.

Leisure Family

8/10

Excellent

06 Feb 2019

Ravindran

I stay this hotel many times so far is good . But I don’t have special discount also I’m member of silver members under hotel.com

Friends

8/10

Excellent

29 Jan 2019

Gary Jay

Family trip

The water heater was not working so well. Sometimes its cold and hot. Turning the pipe does not make a diff.
Staff were friendly. Breakfast was nice but topping up was kind of slow.

Family

10/10

Exceptional

05 Jan 2019

Verified traveler

Clean room, nice staff, delicious foods, highly recommended hotel. But only one thing uncomfortable is the music from the exercise room too noisy since the morning until the night at the 5th floor.

8/10

Excellent

04 Jan 2019

Verified traveler

Very pleasant and will definitely be one of the good choices of hotels to go back to if I visit Batan

10/10

Exceptional

02 Jan 2019

Desmond

Hotel has a nice location which is easily accessible to places of interest I have by walking. It was a smooth and pleasant experience for both checking in and checking out, staffs were all friendly and nice. Facilities wise are well-maintained with care. I went for the deluxe room, the only 2 bad points I have for the room is that it was a bit too big with less furniture in it, making the room look very empty and due to the big space, the TV was located a bit far from the bed in my opinion. And lastly, all the rooms i presume doesn't have a security safe, the key safe is located in the lobby inside the counter which I find it a bit inconvenient to store and retrieve my stuff at my own convenience.

8/10

Excellent

30 Dec 2018

Verified traveler

This is my 3rd stay in batam and likes this place with polite staff, near mall and convenient.

8/10

Excellent

24 Dec 2018

Verified traveler

Good location for the price. Did not use much of your hotel facilities as we only stayed for 1 nite. Will stay again when we come over to Batam next time. Thanks.

8/10

Excellent

23 Dec 2018

John

It was a good stay

Friends

8/10

Excellent

29 Nov 2018

Jas

Location: Short distance to Penuin day market, 6min walk BCS mall, A2 night hawker Center and many nice massages houses.

Room: Spacious, clean, comfortable bed, good hot shower and cooling aircon & Fast WiFi connection.

Facility: Gym, steam, sauna and jacuzzi.

Breakfast: Much better than other similar class hotels around the area.

Staff: Efficient, friendly and accommodative for early check in and late check out.

Overall: Very satisfactory. Will stay two more nights in Dec 2018.

Jas - Singapore

6/10

Pleasant

26 Nov 2018

Deborah

Overall stay is ok

Location n cleanliness is fine but requested for two single bed but only can get double bed even I book in advance one week. Toile bathtubs Tao came off while showering halfway. Breakfast was nice compare to other hotel.

Friends

8/10

Excellent

21 Oct 2018

KiddYan

Still my best choice

Been to hotel few times and the service still same as before.Not all hotel provide free shutter service but 89 do and the place want me to come again due to Convenient of place to get foods at late night and just walking Distant to BCS mall

8/10

Excellent

14 Oct 2018

ROSMIDAH

Spacious room and clean.

Partner

10/10

Exceptional

12 Oct 2018

Jerome

89 Hotel Stay

Convenient. Very near shopping mall and food area.

8/10

Excellent

01 Oct 2018

Goh

Budget Hotel with No Complaints.

Checking in was a breeze but checking out takes a longer wait although I don utilise the Titbits or drinks in the room. Room was very huge as I booked a Suite at 8th Floor. From the main door, there is a small Living Room with Tv and a small pantry with sink. The Toilet is there too. To go into the room, you have to open another door and go in which is quite big and has another Tv too but the Air Con is not powerful to circulate the whole room. The Air Con is Cool but the horsepower is not enough to cool the whole place. Suggest the Management can change the Air Con. As for location wise, there is not much stalls around for food nor massage palours. I found a few Durian Stalls opposite our hotel and also found a stall selling Satay which is not our normal satay we have eaten in Singapore. The Gravy is a special one. Must try to know how it taste. Next to this hotel is the Vanilla Hotel. BCS Mall is about 10 Mins walk from our hotel where eateries, Massage Palours and shopping is aplenty. Overall, if you need a quiet night, this can be your budget hotel. Breakfast is so so as I was expecting their famous Nasi Lemak (Malay Coconut Rice) but there is not. The Mee Rebus is also not very nice and needs improvement. Overall, I would rate it a 6/10 stay at this hotel.

10/10

Exceptional

01 Oct 2018

Victor

A Happy hotel

A nice hotel with good location. Welcomed by courteous and happy staff each time you step into the lobby and front desk area.

Partner

6/10

Pleasant

30 Sep 2018

Verified traveler

Nice hotel

The room was not ready for check-in at 2pm, they made us wait for 2 hrs

6/10

Pleasant

24 Sep 2018

Verified traveler

Room

Room light not bright.
Toilet light not bright.
Aircon not cold.
SPA give outside person first not hotel guess first.

6/10

Pleasant

09 Sep 2018

Pek

Should have more choice of breakfast .

Partner

8/10

Excellent

13 Jul 2018

Md

Nice hotel near to shops & market

good breakfast & food..not much experience as stay there just to rest & relaxed..

6/10

Pleasant

25 Jun 2018

Verified traveler

Convenient location

Hotel OK for the price. Mattress solf,could feel the spring coil in the mattress! Reception asked for Rp 300k deposit for room which was on the high side.
Bring your own toothbrush and toothpaste unless. Need to pay if you use the hotel's! Small pricelist stuck dicreatly near top of mirror. Won't see it unless you are tall!

Friends

8/10

Excellent

23 Jun 2018

Leong

On the whole a pleasant stay

Stayed in Deluxe room. Spacious & comfortable with strong air-con. Room service staff very friendly.
Noticed breakfast was served with more food on weekend than on a weekday.
About 10mins walk to foodcourts and market. Need to be careful of vehicles when walking out and also look out for the big drain out on the road outside the hotel.

Friends

8/10

Excellent

17 Jun 2018

Tok

Friendly hotel’s staffs

8/10

Excellent

04 Jun 2018

Jarrard

Pleasant stay

Stay was good and I had a relaxing time

8/10

Excellent

27 May 2018

Ravindran

I'm regular customer stays this hotel which I like this hotel . But there is no discount for me to stsy .
Thank u

10/10

Exceptional

14 May 2018

Teuku Mohammad

Nice n comfort place to stay.

The stay was quite good.receptionists Ms Evi and Ms Fufu was helpful towards our check-in. Techinician and security guads as well friendly.Overall was good.

Friends

8/10

Excellent

10 May 2018

Verified traveler

Happy

Friends

8/10

Excellent

28 Apr 2018

Edison

Worth the price

except for the hot water which is on and off while showering, the rest were fine. There is only certain timing for the free shuttle to the malls but still, better then none.

Friends

8/10

Excellent

16 Mar 2018

Jarrard

Overall stay

Overall, stay was good. Wish we could have a connecting rooms

Family

10/10

Exceptional

04 Feb 2018

Khye Young

89

Counter staff very friendly . Nice room .

Family

8/10

Excellent

28 Jan 2018

Verified traveler

Value for money

Value for money hotel.

4/10

Poor

08 Jan 2018

Mas

Before booking this hotel we heard many Singaporeans have stayed at this hotel and they said it's good. We reached Batam early Sunday morning and did not checked into hotel yet as check-in is at 2pm. After loitering around to waste time we finally checked into hotel at around 2.30pm but to our frustration only 2 standard rooms are available. The other 2 family rooms still in process of cleaning. When we tell them our frustration the recep just looked as if it's not their fault at all and make a face at us. Lousy service at the recep, 2 other rooms are only available after like 1 and 2 hours separately. Standard room is rather small. The bathtub is rusty and toilet sink got choked on the 1st day of stay.

Family

8/10

Excellent

04 Jan 2018

Harry

Week end stay

Location was good and near to wet market. also a walking distance to BCS mall which is a shopping mall with lots of variety.
The room rates was quite reasonable.
There's free shuttle service but not much choices, due to the few timing allocated.
Pricing for services like massage and Karaoke is not listed.
Due to language barriers, we can't understands the rates. So miss out on it.
Its however quite a nice and pleasant hotel stay.

10/10

Exceptional

01 Jan 2018

marzuki bin sunan

Marvellous hotel to stay

Breakfeast is delicious.accomondation superb staff was very helpful.will definitely make a comeback.☺

10/10

Exceptional

20 Dec 2017

winston

Everything is in best order

I have booked this place every time I went to Batam.

10/10

Exceptional

18 Dec 2017

feng

Improvement

We have been staying this hotel in the past 6 years plu , this hotel is super good , with good staff good communication good teamwork. But recently when we went back , it’s so messy , no communication, information not accurate , some staff worst not as friendly as the past , what we request was not fulfilled after they had double chop confirm with us no problem. The staff should have more communication. After booking , we had call the management to requested for a connection room and same level . In the end all sperated out, information given by the staffs around all different. We do not know who we should listern to . The management should do something with it otherwise they will be losing their regular customer like us

Family

6/10

Pleasant

08 Dec 2017

Florence

Smoking & limited wifi

Request for Non-smoke room but the floor level had a mixture of smoke and non-smoke rooms. The room (Non-Smoke) that I stayed smell of smoke and also along the corridor. Limited access to wifi (for the 3rd person even it stated 4), had to go to Font Desk counter every time we returned to the hotel to have it activate.

6/10

Pleasant

05 Dec 2017

CT Sur

89 Hotel - 3D2N Stay

This is the first time in my life to have a wardrobe without a door in a hotel room. It's just an open cabinet, with 3 separate partition. Fridge at the bottom, kettle at the centre and a place for you to hang your clothes at the top. So, if you're short like me, you're going to have a problem hanging your clothes! I supposed it is because the room is small.

There's also a small-round table and a single chair in the room. We wanted to order room service, but with just a single chair, it's just not possible. Brought this matter up to the receptionist, and they loan us another chair.

Their website mentioned about shuttle service to the mall but be aware as it's only a 1-way service. Also, if you didn't book directly with them, there is no pick-up service from the ferry terminal.

Honestly, I feel this hotel should be classified as a 3-star hotel instead.

The staff however, are very friendly. And the location of the hotel is good as it is near BCS mall, foodcourt and market.

To conclude.....I guess I get what I paid for.....

2/10

Poor

04 Dec 2017

Verified traveler

Disappointed!!!

Bad management - early online booking for queen bed & non-smoking room, but they told us non-smoking room were full on that day and offered us smoking room which is very smelly. Gym equipment is too old. The shuttle bus is only available three times per day instead of hourly.

Family

6/10

Pleasant

04 Dec 2017

Heng

Hotel quite near to food court

Hotel food not very nice to eat and quite expensive

10/10

Exceptional

28 Nov 2017

John

Fine place

Excellent good value for your money

10/10

Exceptional

27 Nov 2017

Napsiah

Good breakfast spread...

Good experience for first time stay. Overall very friendly staff and will recommend to others.

Family

10/10

Exceptional

15 Aug 2017

Kaylin

Amazing Service and Breakfast

If I return to Batam I would stay here again; for the price this was a 4 star experience. Check-in was quick and efficient. I checked in an hour early with no problems. A staff member showed me to my room. The 2 elevators are fast. Welcome drink coupons are provided at check-in. The lobby is spacious and beautiful! The hotel provides a daily free shuttle to two major shopping areas. There is not much to do in this area, so the hotel is a nice place for relaxing. There is a jacuzzi and gym. The double bed and bathroom are comfortable and modern. Lighting controls are everywhere; the drapes block out sunlight. Slippers, toothbrush, toothpaste, comb and shower cap are provided. There are several English movie channels. I had to call a repairman to fix one of the channels; he came right up and had the problem resolved in less than 5 minutes.
Breakfast is a smorgasbord of hot and cold dishes, fruit and beverages. Room service is affordable and delivers fresh food in a reasonable time. Some of the staff do not speak fluent English, but they can locate someone who can very quickly in order to serve efficiently.

10/10

Exceptional

13 Jul 2017

nana

Place near by market.

It's comfortable and awesome breakfast, I will come again in the future. I love the toilet and bed very comfortable.

8/10

Excellent

06 Jul 2017

Verified traveler

Good

Compare to price and facility the hotel facility is good and can easily get early check in and late check out which are also very flexible.

6/10

Pleasant

26 Jun 2017

Verified traveler

Stayed one night...reasonable price but room aircon takes time to cool down, improvement can be made for the breakfast- varieties preferred.
Hotel is clean.

8/10

Excellent

31 May 2017

Ravindran

Good

No comments - so far so good. Because i come to your hotel many times but I don't get any discount is be sad , if possible can get ?

6/10

Pleasant

14 May 2017

Chee

Fanasty

Noisy night and early morning board casting prayer cannot sleep well .but the spa and massage was good

Family

4/10

Poor

04 May 2017

mpchoy

Bad Experience

First of all, booking through Expedia with option :
1. Pay Now but can not cancel later > more cheaper
2. Pay Later but can cancel at later > more expensive
Choose option 2 for 05 rooms, but later credit card statement arrived and stated payment done.
Called up Expedia,but were told not deducted yet, but in fact my statement said done.
Reached hotel at 1300hrs, told payment all collected (as i said earlier), only one room are ready, the rest had to wait till 1500hrs.
Earlier booking time already requested for queen bed and smoking room, ended up with twin single bed and non smoking room. Staff not bother to explain at all. Few times staying here, same story. End of this hotel for me.

8/10

Excellent

02 May 2017

Reiza

A very nice and affordable hotel.

Hotel staffs were very friendly and helpful. I had a pleasant stay although it was only for one night.The only downside was the drain facing rooms, it had an unpleasant smell to bear.

8/10

Excellent

28 Apr 2017

Bebe

Overall pleasant stay

Hotel is close to main road. Can be quite noisy. Staffs are very friendly and polite.

8/10

Excellent

17 Apr 2017

Freddie

No soap at basin. Shower area no door, very messy

Breakfast not up to expectation. Room too dim. Other than these 2 items, hotel is comfortable; near eating places, staff friendly and can speak English.

8/10

Excellent

04 Apr 2017

Verified traveler

Good Stay at Hotel 89

Good location , food easily available .
Enjoy my stay , thank you

Family

8/10

Excellent

19 Mar 2017

Joseph

Get away to 89