Hotel Ambience

10/10

Exceptional

30 May 2026

Kateryna

Beautiful room, and amazing balcony with a view. Unfortunately we had scaffolding outside, but they say it's only until June.

Partner

10/10

Exceptional

27 May 2026

Lucia

It was a wonderful stay. Extraordinary view of the Matterhorn from our bed. The staff was friendly and helpful. The breakfast was very good.
I would definitely recommend and return.

Partner

10/10

Exceptional

21 Feb 2026

Audrey

Amazing service and wonderful location in Zermatt. Great amenities for the cost of the hotel.

10/10

Exceptional

02 Feb 2026

Monika

What a lovely place! Very clean, close to everything, and the owners were the nicest people!

Leisure Self

8/10

Excellent

16 Jan 2026

William

Super clean and the staff was knowledgable and helped very time we needed any type of help. It is up hill, so I would take an electric taxi to the hotel. I of course hauled my two suitcases up what felt like the Matterhorn and I had to stop several times. I am in great shape so trust me when I say take a taxi. The steps to climb can be challenging. Once you are at the hotel the easiest corridor is exit left. It is a gradual walk up and down to the city center. Greta place and I would stay here again.

Leisure Family

10/10

Exceptional

08 Jan 2026

Mingyi

Clean room and extremely nice staff

Leisure Partner

10/10

Exceptional

20 Dec 2025

Simon

Staff were very friendly and helpful. Room was clean, tidy, comfortable bed, and had a great view of the matterhorn from the balcony. The location in the town was also very good for us. Would happily stay again.

Leisure Partner

6/10

Pleasant

19 Dec 2025

rachel

Here’s my honest review: The hotel is run by a family, and the staff were truly amazing and very thoughtful. When we requested a fork and some utensils, they kindly provided plates and spoons as well. The hotel overlooks part of the Alps, and the bathroom was beautiful and felt very luxurious. Upon arrival, we were pleasantly surprised to find cookies prepared in the room, which was a sweet and welcoming touch. There is also a coffee machine along with tea packets, sugar, spoons, and other basic amenities provided.

However, getting to the hotel from the train station was not very convenient, as we had to walk about 700 meters from the train station to an uphill on a steep slope while carrying our luggages. The bed was made up of two single beds pushed together, which felt uncomfortable due to the noticeable gap in the middle. Although the balcony faces the mountains, the view is currently partially blocked by nearby construction for another hotel, and it’s likely that the new building may further obstruct the mountain view in the future — possibly because we were assigned the last room, furthest from the main view. In my opinion, for the price we paid (around USD 400++ per night), it was not worth it. Zermatt is a small town with many hotels, and you can likely find more affordable options that are more convenient and offer better views.

Leisure Partner

10/10

Exceptional

15 Dec 2025

Migdalia

All was good!

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Ken

Nice location not too far from the main strip. Great to have a hottub and their little bar open each day.

Self

10/10

Exceptional

07 Dec 2025

Paul

The staff were absolutely amazing. We got in late and they left clear instructions and upgraded our room for free. They were so helpful and accommodating. The room was great. The hot tub and sauna were also amazing. The location was perfect. I absolutely recommend!

Leisure Family

6/10

Pleasant

10 Oct 2025

Cindy

Unfortunately, the room I was given was right next to a construction site.
When I called to inform the staff, the female staff member told me that I couldn’t change rooms unless I upgraded and paid extra. The hotel wasn’t even half full at the time, so it was quite disappointing. It would have been a great opportunity to create a positive impression for a first-time guest, but instead, I was met with unhelpful response. On the other hand, the male receptionist was very kind, polite, and welcoming — I appreciated his attitude.
It’s a pity, because I had planned to come back during the ski season, but after this experience, I don’t think I’ll be staying at this hotel again.
Also The room still had some dust on the phone and the desk.

Leisure Self

10/10

Exceptional

08 Sep 2025

Ryan

Awesome view of the Matterhorn from the balcony! Staff is very friendly and great English. Location is perfect.

Leisure Partner

8/10

Excellent

06 Sep 2025

Jennifer

Loved the owner & property minus the crane blocking the view of Matterhorn( not property fault ). I would Love to see the hot tub open past 1930. It would be nice to sit in after a long day of hiking !!!

Leisure

8/10

Excellent

06 Aug 2025

Brian

Property and services week fantastic. Local construction could be a problem if you slept in but not an issue while you're out seeing beautiful Zermatt!
Breakfast were fantastic and are cheaper to buy once you get there!
Really enjoyed the hotel and room with great service, great breakfasts, and a great price.
Thank you!

Leisure Family

10/10

Exceptional

30 Jul 2025

Sharon

Property was great! Staff were helpful and coffee was good. The spa downstairs was nice.. the whirlpool tub outside was only kept at 35 C so was a bit chilly.

Leisure Family

6/10

Pleasant

06 Jul 2025

Alexandra

The view was fantastic, the hot tub was nice (though limited hours of use) and the room was comfortable. However, given the rate we paid, we were surprised by how basic the overall hotel experience felt. There were maintenance issues with the tub and other small details that didn’t quite meet expectations. While the staff was friendly and made efforts to address the problems, the property ultimately felt more like an upscale budget hotel.

Business_and_leisure Family_with_children

6/10

Pleasant

25 Jun 2025

Robert

A short walk to the shuttle/ slopes and comfortable beds and nice hot tub

Leisure Friends

10/10

Exceptional

22 Jun 2025

Francielen

Great hotel!

Leisure Partner

10/10

Exceptional

30 May 2025

Ruth

This is a lovely hotel with great views of the Matterhorn. The staff was very friendly and helpful. The room was fabulous. And even had views of the mountains from the very nice bathroom. We can’t say enough good things about this hotel!

Leisure Partner

4/10

Poor

25 May 2025

Vicki

We booked a room with Matterhorn view and terrace. All we could see was a crane and building site that blocked the view in a way that you couldn’t take a photo because of the crane. We paid over $400 for this room. The manager decided we could still see the mountain so there was no grounds for complaint. We should have been advised by the hotel that there was construction going on. They must have been aware of this as they also provided earbuds to block noise. All in all the hotel is ok, nothing special, but the managers handling of our situation was beyond disappointing.

Leisure Friends

10/10

Exceptional

25 May 2025

Daniel

Absolutely perfect way to stay in Zermatt. Views that don’t break the bank, a staff that’s welcoming, accommodating, and kind, with amenities to match. Close enough to everything, but a block or two off to capture additional quiet and calm.

Leisure Partner

10/10

Exceptional

17 Apr 2025

Eric

Best view in town!

We received a generous room upgrade without asking upon arrival and the staff was very friendly. Breakfast was delicious while our view of the Matterhorn was breathtaking. We’ll definitely be back next time we visit Zermatt!

Friends_and_family Family

10/10

Exceptional

31 Jan 2025

Bradley

An excellent stay at Hotel Ambiance. Perfect location with an easy walk to ski bus, shops, restaurants and bars - yet so quiet. Exceptionally clean, awesome hearty and plentiful breakfast every morning, friendly and super helpful staff….and that view..!! Will definitely return.

Leisure Friends

10/10

Exceptional

19 Jan 2025

Maria

Na

Business Partner

10/10

Exceptional

05 Jan 2025

Verified traveler

Excellent stay

Katarina and the rest of the Ambiance team were all very welcoming and helpful. The hotel was charming and has been well-taken care of. We would come back at a moments notice!

Partner

10/10

Exceptional

19 Nov 2024

alejandro

EXCELLENT PLACE TO STAY

Leisure Family

10/10

Exceptional

24 Aug 2024

Kerri

Quiet stay

The hotel staff were friendly and very helpful with any questions we may have had. Also, had a beautiful view of the Matterhorn on the terrace.

Partner

8/10

Excellent

13 Apr 2024

Eddie

View of the matterhorn from our hotel room was excellent

Leisure

10/10

Exceptional

01 Mar 2024

Lauren

Nice location

A great stay! A great location, very close to the train station. It was nice to be able to see the Gornergrat passing by the hotel.

Friends_and_family Family

10/10

Exceptional

26 Dec 2023

Kevin

This is a great hotel for your visit to Zermatt. Our rooms had a direct view of the Matterhorn which was incredible. The location is great. Close enough to the main street and lifts and far enough away to escape the noise of the busy area. The room was clean and well kept. The only thing that would have made the stay better is if we had access to an iron. It’s a great place and we’ll be back!!

Leisure Family

10/10

Exceptional

18 Oct 2023

Tui

Nice property. Friendly and helpful staff

Leisure Family

10/10

Exceptional

09 Oct 2023

William

Lovely stay!

We had a really nice stay at the Hotel Ambience, it had lovely staff (it was a small team as it was off-season, but they were really kind and helpful). The rooms were comfy, breakfast was great, and we really enjoyed having a relaxed drink on their terrace with a view of the Matterhorn.

Friends_and_family Family

10/10

Exceptional

16 Sep 2023

Sharath

The room was a bit small, but it was just enough. Hotel staff are nice and the room was clean

10/10

Exceptional

11 Jul 2023

Ann

I loved this hotel! I asked ahead of time for gluten free breakfast options and they purchased rolls especially for me. They also arranged for a taxi to pick us up at the train on the day we arrived. Our rooms had spectacular views of the Matterhorn with great balconies to relax in. They stored our suitcases on the last day so we were free to roam until train time. Great service, great hotel!

Leisure Family

10/10

Exceptional

23 Jun 2023

Carl

Loved it… terrific views of all the surrounding mountains and of course the Matterhorn.. small and cozy, but with all the services, still walking distance from downtown and the trains, and the staff very helpful with hiking suggestions and other recommendations.

Leisure Partner

10/10

Exceptional

13 Apr 2023

Darren

Very pleasant and comfortable

Very much enjoyed our stay here. Very pleasant and very reasonably priced in the grand scheme of Zermatt. Breakfast is good and a conveniently located hotel within walking distance to the town centre and 5mins walk to the Sunegger lift.

Partner

10/10

Exceptional

20 Dec 2022

Arya

Everything about this hotel, from check-in to departure was easy, uncomplicated and friendly. The staff were so welcoming, my room was cozy, and overlooking \"The Matterhorn\"

Pet friendly, clean, and great location! I will not look elsewhere when I return!

Business_and_leisure Pet

8/10

Excellent

20 Sep 2022

NANTHINI

Overall, it was a pleasant and beautiful stay.

There was only one dissatisfaction with the manager on night duty on our first day. Who did not handle the hotel smoke alarm system issue well at first and blamed the guests without identifying actual root cause. Thanks to the men who assisted as we needed to rest early after a long day of traveling.

Lovely receptionist on our check-in with amazing customer experience. Can’t recall her name.

Leisure Partner

10/10

Exceptional

28 Feb 2022

Philip

Gem of a hotel with service and amenities better than your average 5 start hotel.
Very simple / basic rooms, but fantastic staff, amazing breakfast, excellent 30minute slots booking system of the outside jacuzzi with view of the Matterhorn and the sauna so they are in fact private. Drinks served in the hot tub etc etc etc. Just really amazing. And location is good.

Leisure Family

10/10

Exceptional

18 Dec 2019

Ryan

Cosy, great view of the Matterhorn. Friendly staff, swift check in and check out. Walking distance from Zermatt train station.

Leisure Partner

10/10

Exceptional

13 Dec 2019

Donna

Hotel Ambiance is a gem in Zermatt.

The property was outstanding, staff were warm and very helpful.

Would recommend this hotel highly and will stay there again.

Leisure Partner

10/10

Exceptional

02 Dec 2019

Verified traveler

Very nice, very thoughtful staff at Ambiance. The amenities were all well set up and in good condition. Overall, excellent stay.

Leisure Friends

10/10

Exceptional

02 Oct 2019

paul

Matterhorn stay

Excellent hotel, great location, great view from our room of the Matterhorn. Good size room with balcony. Very helpful front desk,

Partner

10/10

Exceptional

27 Sep 2019

KWEK

A Good Hotel

The view of Matterhorn from my room was superb. Room is clean. The receptionist who attended to us was very helpful. Breakfast was good

Partner

2/10

Poor

26 Sep 2019

Verified traveler

Property refused to work with us on a refund or allowing us to use even a fraction of the money we spent on a different day due to being unable to physically reach the hotel as it is in a car-free zone.

Leisure Friends

8/10

Excellent

21 Sep 2019

Mubashirul

Good hotel within 15 mins walk to main market..!!

good hotel within 15 mins walks from the main market / train station. Room were good size and very clean. There was no air conditioning but the weather was cold during night. I wonder if it becomes too hot during summer season. Staff was very polite and cooperative.

Family

10/10

Exceptional

08 Sep 2019

Verified traveler

Wonderful hotel, staff, service. Would definitely stay here again

Partner

2/10

Poor

31 Aug 2019

Mathew

Rude and unwelcoming treatment.

The hotel was very unwelcoming. We arrived at 2. Were told that the check-in time was 4pm, which was fine. Then was told that one of the rooms were ready. We could get that room, but had to pay an extra CHF 20. Never ever did a hotel ask for money for a room I had booked and was ready early. Then we were looking to top up on water. There was a bar area in the lobby which was empty and the bar was closed. I went to the tap at the bar and was filling a bottle when the lady from the reception came and started yelling, askin \"what are you doing there\". It was rude and impolite. The rest of the stay was okay. But the start was bad and can't recommend the hotel, given the way they treat guests.

Family

6/10

Pleasant

17 Aug 2019

Verified traveler

Beautiful full view of Matterhorn from my room. Pleasant hotel decor and nice breakfast. Location about 15 minutes walk from train station.

Dead fly and dead insect smushed on wall. Only ventilation was windows but lots of bugs. Bathroom small with glass door, no privacy.

I completed arrival review on Expedia and mentioned cleanliness issue. Staff confronted me and complained that I left review instead of coming to them. My option is that quality control is hotel job not guest job. I did not like the confrontation.

Leisure Friends

10/10

Exceptional

13 Aug 2019

Anthony

The room has a great view of Matterhorn and this is the best thing. The room is modern and comfortable. The breakfast is good. Staff is nice and helpful. But it’s a bit up the hill so taking large baggage would be tiring. Can consider getting a taxi but be sure about the normal price as it can be a trap for tourists.

Leisure Family

8/10

Excellent

11 Aug 2019

Chris

The breakfast buffet was delightful, and the hotel offered a bagged lunch for 8CHF, which was very convenient for a day of hiking. It was conveniently located - quiet, but a quick walk to anything in Zermatt.

Leisure Partner

8/10

Excellent

11 Aug 2019

cindy

View of Matterhorn from room was wonderful. Room smaller than expected & lacked complimentary provisions.

Leisure Partner

10/10

Exceptional

10 Aug 2019

Verified traveler

Adorable & quaint hotel in a breathtaking location in Zermatt! Just a 1/2 mile walk to the main train station along cobblestone streets. The staff was lovely & the breakfast was the best we had in the many cities we visited in Switzerland. The views of the Matterhorn were just WOW. Our room was tiny but very nice, and the Jacuzzi with views of the Alps was a huge perk! We would definitely stay here again.

Leisure Family

10/10

Exceptional

26 Jul 2019

Verified traveler

We enjoyed the location of the hotel. Quiet and easy to get to the areas we needed. A city map from TI is very helpful when you first get to Zermatt, as finding streets and short cuts can be difficult with out one.
Rooms were very nice and comfortable. Enjoyed sitting on the deck outside our room. Breakfast each morning was delightful! We love the coffee machine, making coffee latte to expresso's. Would definitely recommend.

Leisure Partner

10/10

Exceptional

17 Jul 2019

Verified traveler

This hotel has an amazing view of the Matterhorn. The rooms are modern and clean. Would definitely recommend to everybody staying in Zermatt!

Leisure Partner

10/10

Exceptional

15 Jul 2019

Verified traveler

Loved sitting on the balcony and soaking up the view!

Leisure

10/10

Exceptional

17 Apr 2019

Hisa

Highly recommend

Hotel Ambiance is nicely situated in Zermatt. Just an 8 - 10 minute walk to the Main Street and train station. Room was just the right amount of space for 2, very clean and comfortable beds. Breakfast included a nice selection of foods ranging from warm (eggs, sausage, potatoes) to cold foods (fruit, yogurt, cereals, meats). All this plus the accommodating and friendly staff made our stay memorable.

Friends

10/10

Exceptional

14 Mar 2019

Sarah

A great stay in a perfectly located hotel

Almost equidistant between the two main ski lifts & a short walk into the heart of Zermatt, Hotel Ambiance is in a great location & offers beautiful views of the Matterhorn. It is furnished to a high standard & the staff are very friendly & helpful. Breakfasts are great & the hot tub & spa perfect for after a day’s skiing or hiking. The superior rooms are particularly comfortable.

Partner

8/10

Excellent

08 Mar 2019

EM

The room was extremely small. Two adults and two suitcases left no room to move. Also a see through bathroom door left little too the imagination.

Leisure Partner

10/10

Exceptional

03 Mar 2019

Verified traveler

This hotel is Swiss perfection. The room was large, the bed was comfy, the shower was great and the access to the balcony was like a dream. The breakfast was a mix of eggs, meat and breads with other options also. The hotel was very clean and the staff was extremely helpful and courteous. The location can't be beat, it is up on a hill giving you amazing views of the city and the Matterhorn. It is in a quiet area, but very close to all the amenities of the city, a grocery a few steps down and plenty of restaurants. Will definitely stay here again.

Leisure Partner

10/10

Exceptional

24 Feb 2019

Jason

Very nice

Partner

10/10

Exceptional

19 Jan 2019

nicole

Beautiful views

I love the views here and the location is perfect, just close enough to everything but still quiet.

10/10

Exceptional

09 Dec 2018

Verified traveler

The rooms were very clean and convenient to everything. The staff, especially Michele , was extremely helpful. They wanted to provide any assistance you needed . The breakfast was very good and very nice to have available before you started your day. The rooms are small but well planned and comfortable. The sauna and hot tub are an added bonus !! I would definitely recommend and would stay their again.

10/10

Exceptional

14 Oct 2018

Ng

Hotel Ambience with Matterhorn View room.

We enjoyed our stay at Hotel Ambience. Hotel host is very friendly and the service is of top notch. Room with Matterhorn View is highly recommended, as the sunrise of Matterhorn is magnificent.

Partner

10/10

Exceptional

07 Sep 2018

Ya-wen

Very friendly staff, good ambiance, good location. Worth ordering lunch pack if walking is planed. Also maybe worth paying more to have the room upgraded

10/10

Exceptional

04 Aug 2018

Don

Majestic Matterhorn views

Hotel Ambience was perfect! The view of the Matterhorn at sunrise from our bed or on our deck was breathtaking! The hotel also sits up on a hill, so it overlooks the town. We walked to/from the train station, the Klein-Matterhorn gondola, Gorner gorge, the park, the ski rental shop, and all the restaurants and shops. Breakfast every day was beautiful—home baked breads, homemade jams, fresh squeezed juices, cheeses, eggs, sausage, etc. The staff would also prepare a to-go lunch for a day hike. Great rain shower. Nice bar area downstairs where you can order a drink and meet other guests. We relaxed in the outdoor jacuzzi with a great view of the Matterhorn, and were provided with complementary robes and slippers. Would definitely stay here again!

Family

10/10

Exceptional

21 Jul 2018

Verified traveler

The owners and staffs are very nice to ensure our stay was a good one, not only within the hotel. They also provide very good advice and recommendation of the trip around Zermatt area. Highly appreciated.

10/10

Exceptional

26 May 2018

Supasinee

Nice hotel in Zermatt

Upon check in, we are unable to access the hotel entrace door as it was lock and the reception is not on the Groud floor, we have to call to the property to pick us up. However, the staff are very nice and the room and bathroomis very clean and new. The view from our room is very nice view (Matterhorn view) even we can't see Matterhorn on the 1st day as the sky is very cloudy.

Partner

10/10

Exceptional

12 May 2018

Khaled

We had two rooms; they were spotless and clean. Very courteous staff. 3-4 minutes walk to main street of Zermatt.

8/10

Excellent

19 Feb 2018

Willy

Nice hotel. Easy Walking distance to everything

Zermatt is a picturesque village. Hotel is conveniently located to all attractions and Restaurants.

10/10

Exceptional

26 Jan 2018

Verified traveler

Great Hotel in a Beautiful Place

Overall a very nice hotel. Superior room had a fantastic view and felt rather new and renovated. Nice large bath, comfortable bed. No milk in the room so had to ask for milk from reception for tea but not a big deal. And occasionally the heaters struggled but over all these were very small issues. WiFi performed well. A little bit of a walk to main ski lifts (15mins) but only 5 mins to the bus if you'd prefer that.

Partner

8/10

Excellent

25 Jan 2018

Lucia

Good view

Good view

Partner

10/10

Exceptional

07 Jan 2018

Verified traveler

good price for Zermatt and great view of the Matterhorn

10/10

Exceptional

21 Dec 2017

Verified traveler

Beautiful hotel and staff would absolutely come again

Partner

8/10

Excellent

03 Oct 2017

Verified traveler

An impressive stay

The hotel is located on the quiet side of the town, not too far away from hotel. We hired a taxi when arrive since we were not familiar with the environment, paid 17 francs, turned out not necessary if we knew how to reach there. Suggestion: call the hotel before arrival to get the accurate direction.
The first room we're given was beside the elevator and not quiet. We asked to change and actually got upgraded without extra charge to a room facing Matterhorn, really satisfied.
We forgot to bring the Swiss type adapter, and the hotel owner rented us one, it was a big help.
The breakfast included was very good, actually one of the best among the entire Switzerland stay.
We had one dinner in the hotel restaurant, it worth the taste and money comparing to the local restaurant.
The owner and other staff were really helpful in supplying information.
Highly recommend this hotel.

Partner

8/10

Excellent

14 Jul 2017

Ian

View to die for

Fantastic view of the Matterhorn.
No coffee or milk provided in room.

Partner

8/10

Excellent

06 Mar 2017

Verified traveler

Nice hotel very close to the Arts district.

The hotel is very close to the tram line and is situated a couple of blocks off of the main arts area. The hotel staff were very friendly and willing to help out in any way. The only downside of our stay was that our room wasn't cleaned daily. All in all it was a great place to stay for the price.

10/10

Exceptional

13 Jan 2017

Pam

Nice hotel, 10 min walk from station and ski lift.

Enjoyed our stay in a superior double room. Hotel has Switzerland plug points, European plugs don't fit an adapter is required.

8/10

Excellent

23 Dec 2016

Verified traveler

Cosy hotel in a lovely town

Hotel staff were very friendly and helpful. Hotel is within 20min walking distance from the Zermatt train station. Rooms were very clean and comfortable but basic and rather small. Though there was a huge balcony attached to each room. Breakfast variety was excellent and the breakfast dining room had a good view of the Matterhorn peak!

10/10

Exceptional

15 Dec 2016

Verified traveler

Cozy room with stunning mattherhorn view

we were so happy that we had a cozy room with fantastic mattherhorn view. It was very impressive. High quality furnitur, fittings and amenities. Excellent service of staff. We will be back to stay again and no doubt for highly recommendation to others.

Partner

10/10

Exceptional

21 Sep 2016

Verified traveler

wonderful

everything was great, I had a nice time at this hotel

10/10

Exceptional

09 Sep 2016

Roger

View of Zermatt from Terrace

Great professional staff who take a genuine interest, good resturant, good breakfast. A bit off from the busy tourist area, but still only by 5 mins (if you want to be there)

8/10

Excellent

20 Aug 2016

Kim

Nice quiet location, but close to the action

This is a welcoming hotel slightly away from the crowds and is very quiet. The staff are very friendly and helpful. The hotel is a comfortable walk from the train station and the main shopping/ action area. They offer very reasonable \"cut lunches\" for you day in the mountains or on your return trip. The beds are comfortable and have heating and cooling as required.

8/10

Excellent

16 Jul 2016

Verified traveler

Below expectations

Economy room very tiny.not for winter.breakfast average.we were 5 nights, every day exactly the same items

Partner

10/10

Exceptional

09 Jul 2016

Ian

Lovely stay

Very helpful staff and an excellent location if you add on the Mattherhorn view....it is definitely worth it. Our last visit to Zermatt was on our honeymoon in 1976? It was great to come back.

Partner

8/10

Excellent

07 Jul 2016

Verified traveler

Great stay. Booked room with view of Mountain def. worth while Friendly staff. Would stay again.

8/10

Excellent

06 Jul 2016

Verified traveler

Good staff,clean

Within walking distance from train, helpfull staff
Nice breakfast, hot tube outside

10/10

Exceptional

10 Jun 2016

Verified traveler

Our stay in zermatt - hotel ambience was wonderful. The hotel is very neat and well maintained. The staff were very friendly and service was excellent.

Would highly recommend this hotel.

10/10

Exceptional

17 Jan 2016

Verified traveler

Nice hotel with beautiful views and friendly staff

Zermatt is a beautiful little town with the most amazing views, friendly locals and breathtaking views all around.
I would highly recommend this place to everyone.

10/10

Exceptional

27 Sep 2015

Verified traveler

Very nice stay!!!

Partner

10/10

Exceptional

27 Sep 2015

Verified traveler

Exceeds Expectations

We were warmly greeted by Michele and were provided a room upgrade. The whole facility has been renovated in the past year and it is truly lovely with modern amenities, very clean rooms and fabulous breakfast.

8/10

Excellent

27 Aug 2015

Alex

Very comfortable hotel with a nice view

This hotel was lovely - the staff were helpful and nice, the buffet breakfast delicious with lots of options, the room had a great view of the Matterhorn albeit a bit small. The location was nice as well very close to the main street

10/10

Exceptional

11 Aug 2015

Jane

Visit to zermatt

Be prepared for a long walk uphill with luggage good 20 mins.suggest a local taxi .Staff accommodating allowed us to leave luggage after check out . Our deluxe room definitely had a good view of the Matterhorn but we were lucky with weather . Breakfast very good.

Family

10/10

Exceptional

20 Jul 2015

Edelweiss

Amazing hotel and staffs

My husband and I stayed @ Hotel ambiance for 3 nights. The hotel location is just 15 mins walk from the main train station which make it very convenient. The room was kept clean all the time and the toilet is super clean! The breakfast was also great and delicious! I also have to praise their staffs! Everybody was great, friendly and very polite

Partner

10/10

Exceptional

02 May 2015

Beau

Luxurious Hotel in the Midst of the Snow

Stunning hotel, brilliant location. The staff were just so helpful. Unfortunately, the breakfasts weren't great and the jacuzzi was out of order when we went, but other than that, we couldn't fault the hotel. The rooms were very spacious and comfortable as well.

10/10

Exceptional

22 Apr 2015

Tek Seang

Matterhorn in clear view!

Cosy little establishment. You could catch a nice view of the Matterhorn outside the hotel or if you book a room with a direct view. Room was smallish but very well furnished and heated. Good service. We were lucky the weather and visibility was good.

Partner

8/10

Excellent

24 Jan 2015

Anthony

Comfortable room

Stayed here life three nights with my brother. We were arriving late (after hotel check in) and Sami kindly arranged all relevant information to access the hotel after hours and to access our room. He was great! The free breakfast and wifi provided were also great and we were close to the town and to Zermatt Station. Food is very experience though every where in the town of Zermatt as well as in the Hotel.

8/10

Excellent

12 Jan 2015

Craig

Would stay here again

Great hotel, good location just 500 meters from the town center!

Family

6/10

Pleasant

05 Jan 2015

Allie

Extremely Small Hotel Room