Michaela

Greece , Kefalonia
KEFALONIA, Mesologiou 13
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100 reviews shown

8/10

Excellent

26 Jun 2026

Alison

Perfect location for theater visit, and less than two blocks to subway stops that take you anywhere. Our room was huge, which is rare in NYC. Bedding was fantastic. Hotel is tired, but very functional since we didn’t need five stars. Gym creepy, so skipped. Easy breakfast 1/2 block away. Can’t beat the price/value! Will definitely return.

Partner

10/10

Exceptional

25 Jun 2026

John

WONDERFUL LOCATION . QUIET INSIDE. GREAT STAFF

Self

10/10

Exceptional

25 Jun 2026

Annette

Loved the location and friendly staff.

Self

10/10

Exceptional

24 Jun 2026

Tisa

Location is great. Befs sre comfy

Friends_and_family Family

4/10

Poor

22 Jun 2026

abraham

Hotel needs to be renovated quite urgently
One front desk person shouted at me after saying I speak too soft I should raise my voice so I did then shouted at me as to why I’ve raised my voice so I cough ear him

Self

8/10

Excellent

21 Jun 2026

Jim

Hotel needs an update. A bit tattered.

Partner

10/10

Exceptional

19 Jun 2026

Takafumi

部屋は清潔でスリッパやドライヤーなど案外無いがちなアメニティも揃っていました。
ほとんど写真通りの部屋で、ベッドも寝心地良かったです。
スタッフも親切であちらから声をかけてくれ、差別を感じることもありませんでした。

Self

10/10

Exceptional

19 Jun 2026

Leonard

The room was large and the bed very comfortable. We’ve stayed here before and found it equally good every time we visit.

Partner

10/10

Exceptional

15 Jun 2026

Mark

Great location in 51st and 7th ave….3 minute walk to Times Square and 10 minute walk to Central Park. Right in the Theater District as well.

Kendrick at the main desk was awesome. Very friendly and helpful. We were upgraded to a junior suite. The room was very large for NY standards. It was a bit dated, but very comfortable. The only downside to the property was no in room coffee. It was our second stay there, and we would definitely go back. The doorman was also very helpful and pleasant. Lots of helpful tips.

Not related to the property…Ubers are very expensive in NY and can randomly charge extra for things like traffic, weather, etc. Our doorman recommended taking taxis instead and it cut our costs easily in half. For example…Uber from LaGuardia was $130….we took a taxi back to LaGuardia for $65…

Partner

6/10

Pleasant

15 Jun 2026

Jennifer

I picked this hotel because of the location and I also wanted to stay in an older style hotel. The location was great close to chaos but yet far enough away. The hotel itself is an older property. There were signs of wear in the room with the itself. Furniture was older and very much lived in. The hallway carpet off the elevators also had wear and tear. The bathroom in my room had been caulked around the bathtub multiple times I just feel for the price, The hotel could’ve been up kept better.

Self

10/10

Exceptional

10 Jun 2026

Candra

Clean, Comfortable, Spacious rooms and excellent customer service.

Family

10/10

Exceptional

09 Jun 2026

Oliver

Very Good Breakfast service.

6/10

Pleasant

08 Jun 2026

Cynthia

The location of this hotel is superb! The staff and hospitality were excellent. The lobby lounge has an Italian inspired menu and the drinks were well made. But it is a stretch to call it a restaurant. The hotel in general appears “tired” however. The photos displayed for advertisement purposes are outdated and not current. The lobby furniture and flooring is visibly worn and past their prime. The room: The bed was very comfortable! The towels provided were in good shape, too. The carpet is stained beyond the shampooing efforts and plain just worn out. The faucets which were at one time really pretty are in bad condition, loose and the granite counter, especially around the sink, is worn out. The furnishings in the room were similar to the lobby furniture showing visible wear and cushions collapsed and ill shaped - just well worn. The rating of 4 stars is a stretch to say the least. It’s time for some investment in decor and finishes.

2/10

Poor

08 Jun 2026

rania Al

This was a very disappointing stay. Although my room was designated as non-smoking, it smelled strongly of cigarette smoke. The room itself had an unpleasant, rotten odor, and the walls were not soundproof, making it easy to hear noise from outside the room.
The hotel facilities are outdated and poorly maintained. The sink was clogged, the shower head was leaking, and the bed sheets and pillow covers were old, yellowed, and covered with dark spots. The carpets throughout the property also had a noticeable unpleasant smell, which made the hotel feel less clean and welcoming.
The biggest issue was being charged an additional fees at check-out with a total of $250. This charge was never clearly disclosed when I booked or checked in. I had already paid all taxes and fees upfront, so being surprised with this extra cost felt dishonest and misleading. These unexpected charges came out of nowhere and left me feeling taken advantage of.
Another issue that should be disclosed to guests is the staircase required to access the hotel. When I arrived, the doorman opened the door, carried my luggage down the stairs, and I tipped him for his help. However, when I checked out, no one offered any assistance. The doorman stood there watching me struggle with my heavy luggage without opening the door or helping me carry it up the stairs. I was traveling with a 50-pound bag and injured myself trying to carry it.
Overall, I would not recommend this hotel.

Family

6/10

Pleasant

06 Jun 2026

Teri

Our 3rd stay. 1 week in a grand suite. They really need to clean better, replace aging furniture and carpets. Staff wonderful. Great ice machine. Too expensive for what is offered. Has so much potential. Entry way is lovely. Rooms and hallways are a different story.
Sadly we won’t be back next year.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Janet T

Staff was extremely friendly and welcoming. Breakfast was tasty and hot. All over, a wonderful experience in a very convenient part of town.

Partner

10/10

Exceptional

31 May 2026

Dr. Percival

This is a great hotel in an ideal.location. near Broadway theater, resturants, and many entertainments. Ifyou arw in New York Coty, tbis is the place to stay

Friends

10/10

Exceptional

31 May 2026

Peter

This is a great small and well priced hotel that is perfectly situated adjacent to the theater district. We will be back.

Partner

10/10

Exceptional

30 May 2026

John

Friendly staff, well clean and appointed room and great location. Cell reception in the core of the building is poor and outlets in the room are terribly outdated.

Self

10/10

Exceptional

26 May 2026

JOHN

Though pricey...you get what you pay for and here you get a lot! A large, clean & well-appointed room with full menu breakfast included in a quiet sanctuary just off the whacky hubbub of Times Square. We planned a theater weekend and couldn't have chosen better! Assistant Manager Ruda was especially helpful getting us situated for our three night stay.

Partner

10/10

Exceptional

25 May 2026

Roland

I’m

10/10

Exceptional

25 May 2026

Grant

love the location of this hotel. The staff are wonderful. The restaurant is great, the best french fries and drinks!! I only wish there was coffee maker in the room. We love the hotel.

Partner

10/10

Exceptional

25 May 2026

Mohammad Sadiq

Everything was great! The property is in the perfect location between Times Square and Central Park we walked everywhere. The hotel is a little dated but very clean and kept up well. Lots of space for the heart of NYC. I will stay here again when I (hopefully) come back!

Partner

10/10

Exceptional

24 May 2026

Louis

The hotel rooms are very large and always clean. The staff is very knowledgeable, helpful and friendly. We have stayed here for many years. Great walking distance to most Broadway shows yet not in the middle of Times Square.

Partner

6/10

Pleasant

22 May 2026

Peter

The property is well located for business or sightseeing in midtown. The lobby is welcoming and the rooms large by NYC standards. However, I was on the 4th floor looking straight into a dark wall making the room extremely dark at all times. Also the shower would not drain properly meaning I was showering knee deep water despite reporting it to reception. An ok stay with so-so friendly staff, ok breakfast and not much else going on.

Self

2/10

Poor

20 May 2026

Jaleed

Priced way too highly for how little it offers.

10/10

Exceptional

20 May 2026

Daniel Ionel

Everything was perfect

6/10

Pleasant

19 May 2026

Charles

The breakfast was very good. Housekeeping left a lot to be desired. Water and wash clothes were not replenished unless asked for. We did have a quiet room as we asked for one. Our room always smelled musty due to the shower liner. Asked for it to be replaced, but that never happened.

Partner

6/10

Pleasant

18 May 2026

Pablo

My room was dusty from the phone ,lamps an My nightstand - the bathroom countertops dust in corners. The rooms are in much need of updating.
The housekeepers are not doing a good job. It could be an amazing property because the staff was super helpful and kind .

Partner

10/10

Exceptional

16 May 2026

John

Exceptional staff at my check-in! All throughout!

8/10

Excellent

16 May 2026

Stephen

The staff always welcomes you into the hotel by name making you feel part of their the rooms are large by NY standards and are always tidied up every day

Partner

10/10

Exceptional

15 May 2026

Catherine Nona

An excellent and gracious hotel with well trained staff and a emphasis on customer satisfaction.

Self

4/10

Poor

14 May 2026

Gerald

I feel bad giving the hotel such a low rating because it was beautiful, extremely well located and had a great grand suite that provided enough room for me to hold my business meeting. But ... there was a horrible repetitive screeching noise in my suite that the hotel could not address. When I complained, I was told that an engineer would look at it the morning (and they comped by breakfast). But the next day absolutely nothing happened, and the next night I had to deal with the same noise. Just to be clear, the noise was 24/7, but in the living area (where we had the meeting) you could not really hear it over the A/C. Fortunately I can pretty much sleep through anything, but it became clear to me that the hotel did not attempt to fix the problem - because it could not be fixed. Don't stay in the Grand Suite, or at least not Room 521.

Self

10/10

Exceptional

12 May 2026

Shawn

Great location, great staff, great room.

Self

10/10

Exceptional

11 May 2026

Kirstin

Loved my nice quiet room. Everything was terrific.

Gym was noisy due to construction next door. Manager was great about talking to me about this.

Super friendly staff.

Self

10/10

Exceptional

09 May 2026

Glenn

Spacious rooms
Great location
Nice lobby

Self

10/10

Exceptional

07 May 2026

Dmytro

Great hotel at great location.

Family

8/10

Excellent

04 May 2026

Stephen

Bedside light bulb hanging by a wire

Friends_and_family Friends

10/10

Exceptional

03 May 2026

Malcolm

The lobby was inviting and the staff was welcoming and very helpful. The room was very clean, one of the few hotel rooms I have felt I could walk barefoot.

Partner

10/10

Exceptional

03 May 2026

Lauren

We usually stay at the Millennium Premier due to the large size of their rooms and a nice work space to do my hair and makeup. It's being renovated so we had to pivot and find a new hotel. The Michelangelo definitely delivered. The rooms are very large and the bathrooms are too. I'm a bath girl so I appreciated the large sunken bathtub. My husband loved the water pressure of the shower too. The room also had a nice work space area for me to get ready (which is a must). Other things I noticed was lots of outlets to plug all of our things in. The location was great as well. We'll definitely be back!

Partner

8/10

Excellent

02 May 2026

Ann

Did not use

Self

10/10

Exceptional

30 Apr 2026

Harris

Very charming old world class. Convenient to Broadway theaters and lots of restaurants.

Family

10/10

Exceptional

27 Apr 2026

Rachel

We had a great time! Beautiful hotel with old style elegance and large rooms!

Partner

10/10

Exceptional

26 Apr 2026

anik

Staffs amazing and cleanness is perfect and situation is perfect

Family_with_children

10/10

Exceptional

22 Apr 2026

Peter

Great hotel and really nice room! The resort fee + surprise residence fee combo for a hotel that doesn’t give you water or coffee seems a bit bonkers. They also won’t let you sit in the lobby with a coffee from an outside business. But other than that, no complaints.

8/10

Excellent

19 Apr 2026

Linda

Great location, excellent staff. Rooms are big for NYC.

Family

10/10

Exceptional

18 Apr 2026

Henry

Great spot

Partner

10/10

Exceptional

08 Apr 2026

Tisa

Loved our staty!

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Philip

Great family room. Bar area could do with a refurb but staff were lovely

Family_with_children

10/10

Exceptional

08 Apr 2026

David

A classic hotel in a great location. Some of the room furniture is showing signs of wear. But the price value and spaciousness of the outside suites are exceptional. Cleaning services are first rate and the hotel staff very professional and courteous.

Partner

6/10

Pleasant

07 Apr 2026

Miriam

Room not very clean - hair in shower

Family_with_children

8/10

Excellent

03 Apr 2026

Chun-Man

The hotel is well located at the center of New York City; but

8/10

Excellent

31 Mar 2026

Salvatore

Great location. In the heart of everything...walking distance to all the theaters, Central Park, Times Square. Could use some refreshes, but would definitely stay there again. Staff was very friendly.

Partner

10/10

Exceptional

30 Mar 2026

Archibald

spacious room with comfortable furnishings in a very convenient location.

Self

2/10

Poor

24 Mar 2026

Raphael

The property need an upgrade, as it looks and feels very outdated. Some staff are nice and friendly, some are not. Good luck.

Partner

8/10

Excellent

23 Mar 2026

Reuben

Definitely in need of a bit of a refurb.

10/10

Exceptional

20 Mar 2026

Anne Elaine

From the moment we arrived we were welcomed and greeted by everyone on staff. The location is great and if the weather had been better we would have walked around more. This hotel has the fastest elevators and hot water of any property I have seen. The room was spacious and very comfortable. Yes, I would stay there again.

Friends

10/10

Exceptional

17 Mar 2026

Raymond

My room was wonderfully quiet (not always found in New York City!), elegantly furnished, spacious and very comfortable. The doorman and the front desk staff were all friendly, knowledgeable and ready to help with any issues or questions. Great location, too. This was a great hotel experience!

Self

10/10

Exceptional

15 Mar 2026

Edward

This was a wonderful surprise , beautiful older hotel , upgraded nicely .convenient to everything

Partner

6/10

Pleasant

11 Mar 2026

Brian

This hotel is in a good location for those visiting the city. I saw The Late Show at the Ed Sullivan theater and that was close by.

The hotel was in rough shape. There was a dumpster out front for trash from renovations, that was off putting. The condition was clearly dated. A once beautiful building is now pretty run down. The room was in rough shape, the carpet was stained, the entertainment center was really weathered and had fresh sticky paint. There was a loose wire sticking out of the air conditioning unit. The fridge furniture door was broken and leaning down and open. The curtains were worn. The shower curtain had tears. The shower head was busted and leaked everywhere. The faucet handles hit the wall when you turned them. The toilet paper was sand paper doubling as toilet paper. I was pretty bummed for the price. I won't stay here again.

The staff was pretty good. They were obviously employees who had been there for a very long time. Some were clearly jaded and the bartenders in particular were unwelcoming.

The food was pretty bad, I do not recommend at all. If you're desperate order something.

Overall, barely average. Would not recommend until they address the above.

Self

10/10

Exceptional

11 Mar 2026

Maura

Convenient location and charming atmosphere

Friends_and_family Friends

6/10

Pleasant

10 Mar 2026

Susan

The location of The Michelangelo is perfect for theatre goers, dining, & Central Park. No doubt about it. The staff was very pleasant, especially the doormen.
The property itself has seen better days. Our room was a bit shabby. The carpet was old with visible stains, the bathroom sink had a large crack, and the painted surfaces were chipped with poor repairs. Just too dated & worn for the price.

Friends

2/10

Poor

09 Mar 2026

Hugh

Been said already.

2/10

Poor

09 Mar 2026

Hugh

6 months ago my review of The Michelangelo hotel concluded it “A Precious Gem.” I added “my deep and longstanding hope is the owners realize the Michelangelo's significance and polish her back to her full glory.” Unfortunately time has made apparent its ugly occlusions, revealed fatal flaws, and, indeed, its close proximity to hull crush depth. Less flowery: It is sinking.

I must be abundantly clear at the outset: I continue to have the highest esteem for the hard-charging service staff. Their fine work - as I witnessed first hand - literally comes at the expense of breaking their bodies to make up for the lack of staff, poor communication by administration, and the absence of vision of the owners.

I joyfully reaffirm the fabulous I Lounge breakfast crew crew: Jimmi, J.C., Juan, Sian (Srry sp).

The bartenders of lunch and dinner: Shawn and Luna.

My dear comrades at the door: Cesar, Teddy, Nick, & the venerable Gene.

At front desk, Valther (Srry! sp) has proved to be the most honest and has been of significant assistance to me, above and beyond. The porters: Edwin, Rajeev, and Henry.

Security: Smiley and Shepherd.

Here is where things get dreadful, however; namely, the incompetence, negligence, and flim-flamming of the mid-level administrative class.

First in line is Hamadi the Front Desk Mgr. Hamadi is the epitome of “three monkeys management” – I see no misdoing by the staff. I hear only complaints about the guests. And I only speak in ways that place the bla

Self

10/10

Exceptional

28 Feb 2026

Merryl

You couldn’t find a better place to stay in mid-town. Close to everything and a lovely hotel. Quiet, elegant, great service. We have stayed here several times and it never disappoints. Great restaurants and sites in walking distance too.

10/10

Exceptional

27 Feb 2026

Lois

Great staff

Partner

10/10

Exceptional

27 Feb 2026

paul

Everything was great

Partner

10/10

Exceptional

22 Feb 2026

Alan

Big room, clean, comfortable, elegant! Friendly staff, nice little lounge/breakfast restaurant. Excellent location!

Partner

10/10

Exceptional

19 Feb 2026

william

Always a wonderful experience staying at the Michelangelo!

10/10

Exceptional

19 Feb 2026

Shayna

Fantastic location and people.

Partner

10/10

Exceptional

19 Feb 2026

Michele

Would absolutely Stay again

Partner

10/10

Exceptional

17 Feb 2026

Derrick

Great staff - always go out of the way to help out ! Amazing location for Broadway Shows .

10/10

Exceptional

17 Feb 2026

Rezwan Hasan

Friendly staff. Well maintained facility. Conveniently located

Business

10/10

Exceptional

16 Feb 2026

Susan

The room was clean and spacious. The staff very pleasant and helpful. Look forward to visiting again.

Friends_and_family Friends

10/10

Exceptional

16 Feb 2026

William

Our stay at the Michelangelo was outstanding. The staff couldn't have been nicer or more accommodating. Just walking into the lobby lets you know that you are in a quality place. We never did not feel special. The room was very clean. There were some cosmetic issues in the room (loose shower plate, broken desk drawer, etc.), but nothing that impacted our stay. If you are going to NYC to see a Broadway show I 100% recommend the Michelangelo, it's location and quality is excellent.

Leisure Partner

2/10

Poor

16 Feb 2026

Khalid

My recent stay at this hotel was highly disappointing and fell far short of even basic expectations for cleanliness, maintenance, and service.
Upon check-in, the front desk staff member was noticeably rude and dismissive, offering no assistance or warmth despite my simple requests. This set a negative tone from the start. (The manager I spoke to later was kind and apologetic, which was the only bright spot in an otherwise poor experience.)
The entire property feels extremely outdated – both the common areas and the guest rooms. The decor, furnishings, and overall infrastructure appear to have received no updates in decades, giving the hotel a tired and neglected atmosphere.
Several practical issues made the stay uncomfortable:
• The in-room telephone was completely non-functional, so I could not reach the front desk for any assistance.
• Housekeeping standards were unacceptable. I found two old, dirty socks left behind the bed, which suggests the room was not thoroughly cleaned (or even properly inspected) before my arrival.
• Hot water was barely functional – it was lukewarm at best and inconsistent, making showers unpleasant.

10/10

Exceptional

15 Feb 2026

Tyler

Amazing staff and experience!

10/10

Exceptional

14 Feb 2026

Holly Jean

All of the above

6/10

Pleasant

12 Feb 2026

Anthony

Staff was great but the place needs a major freshen up

10/10

Exceptional

11 Feb 2026

susan

Generously proportioned and clean room, lovely staff. Great location

Business_and_leisure

6/10

Pleasant

10 Feb 2026

Catriona

The room was clean, but extremely shabby. Peeling paint around the doorways, peeling caulk around the tub, cracked tiles in the bathroom, very, very old carpet in the bedroom and hallways. No tea/coffee maker in the room. My view was of the office building directly next door, so no natural light in the room. The staff were very nice. The location is good if you're seeing a show on Broadway. This is not a luxury 4 star hotel as advertised.

Business Self

10/10

Exceptional

06 Feb 2026

Harriet

Fabulous hotel, great location and very helpful staff.

10/10

Exceptional

05 Feb 2026

Ralph

Convenient to Times Square. Breakfast staff wonderful.

Partner

10/10

Exceptional

04 Feb 2026

Danette

The room was spacious. The staff was very courteous and helpful. It was a wonderful experience.

Leisure Family

10/10

Exceptional

03 Feb 2026

Kyle

This was by far the best hotel experience I've ever had.

The room was absolutely amazing; spacious, beautifully designed, spotlessly clean, and incredibly comfortable. The staff went above and beyond; they were genuinely friendly, attentive, and super helpful with every request, making the whole stay feel welcoming and personalized. Room service was excellent too.

The only drawback was the inconsistent bar hours. It seemed the bar didn't typically open until the evening, which unfortunately coincided with when most of my events and plans were scheduled, so we weren't able to take full advantage of it or use our included credits. A bit more daytime or flexible access would have made it perfect.

Overall, though, the positives far outweighed that one issue. Highly recommend this place and can't wait to return!

Leisure Partner

10/10

Exceptional

01 Feb 2026

Grace

What a great place to stay for our weekend adventure in the city! Starting with the helpful, friendly staff, the comfy, well-appointed rooms, the central location to everything, we will definitely come back to the Michaelangelo!

10/10

Exceptional

30 Jan 2026

Defeng

really good

Business_and_leisure Family

8/10

Excellent

29 Jan 2026

Timothy

Old hotel but clean.

Leisure Partner

10/10

Exceptional

29 Jan 2026

RICHARD

Room was super clean. Staff were very helpful

10/10

Exceptional

29 Jan 2026

Mark

Staff were friendly and helpful

Leisure Partner

10/10

Exceptional

29 Jan 2026

Richard

awesomeness

Self

10/10

Exceptional

28 Jan 2026

Archibald

Spacious well furnished room

Leisure Self

10/10

Exceptional

27 Jan 2026

Yosbel

Everything was good

10/10

Exceptional

27 Jan 2026

Mary Lou

Staff were attentive and very polite and always available! Room very comfortable with plenty of space. Great location.

10/10

Exceptional

27 Jan 2026

Jamie D

Second visit to this well-located, graciously appointed hotel. Right off of 7th Avenue, theatres, great restaurants, subway stations and more are steps away.
The rooms are quite large, the staff are committed, and we were treated like we mattered from the moment we checked in.
Kendrick, Teodoro and Mercad went out of their way to assist us at all times and made us feel like cherished family. We miss them already, and can’t wait to visit again.
Thank you for another wonderful winter stay.

Leisure Friends

8/10

Excellent

25 Jan 2026

Judith

I really like the hotel in many ways. It is old fashioned with decor that looks like it came from the 1940s but has been kept up. Big room with a great tub and good bed. It is a bit dark as the window in my room looked out on a brick wall that was probably 6 feet away. Ask for a room with an outside window. Food service is nothing special, but at least they have it when it seems like some of the NYC hotels no longer serve. I actually will go back. It was a comfortable place to stay

Leisure Family

10/10

Exceptional

21 Jan 2026

Joseph

Everything was great. Staff was courteous room was very clean.

Partner

10/10

Exceptional

20 Jan 2026

Thomas

Wonderful staff, nice rooms.

10/10

Exceptional

19 Jan 2026

Douglas

Beautiful spacious rooms, friendly helpful staff, great location. I stay here every time I visit New York and I’m never disappointed. It’s a wonderful hotel.

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Lisa Collins

The room was very large, and the staff extremely friendly. The margarita pizza at the restaurant was phenomenal.

Leisure