Name: Towneplace Suites By Marriott Temple
Address: 2612 Gillmeister Lane, Temple, 76502, US

2/10

Poor

25 Aug 2024

Jeremy

The hotel was still under construction and not even open .. we had travelled from New Zealand after 20 hours of travelling and had to find replacement accommodation .. extremely dissatisfied with Expedia

10/10

Exceptional

12 Apr 2024

Marcia

Great time. Very Clean. Staff was very friendly. Quiet.

Friends_and_family Family

6/10

Pleasant

21 Mar 2024

Helen Kay

Want stay there again

Was not impressed at all with the hotel

Friends_and_family Family

10/10

Exceptional

11 Mar 2024

Donna

The staff made the property, they were so kind and professional. Would rate them a 100 out of 10.

Leisure Family

4/10

Poor

05 Mar 2024

Marsha

We arrived to the property and found that it was under construction, because of some sort of water/flood damage. The main floor was not open...blocked off and and the dinning/ area not available.

Leisure Family

10/10

Exceptional

19 Oct 2023

Monique

Lovely hotel with friendly English speaking staff

10/10

Exceptional

04 Sep 2023

Kevin

Everything went well. Property was nice and clean. Easy in and out. Liked the location, near the interstate but not loud, and also right next to a residential area. Saw deer in the morning near the wooded area. Stayed three nights, no problems at all. Will stay there again.

Leisure Family

8/10

Excellent

29 May 2023

Deena

The room needed a little maintenance. Floor is pealing up in the bathroom and the toilet paper roll was ripped off. Otherwise it was a good room. Staff was excellent. It did appear to be clean.

Leisure Family

10/10

Exceptional

28 Apr 2023

Janis

Staff is very welcoming and helpful.

Business Family

2/10

Poor

05 Dec 2022

Ann

Received rude service at check in.Surprised that we could not check in until they had a room. She stated 3pm was their policy and that's when we could check in. I asked to simply check in and then be notified when room was ready. Told she could not do that. Head of housekeeping trying to help us, went up and checked, they had a room so we got in. Received no paperwork and had to repeat my info several times to her. We thought this was the best accommodation in town for we wanted a nice, peaceful place for we were in for a funeral. It was the worst stay we have ever had in any hotel.

6/10

Pleasant

22 Nov 2022

Rosalyn

Below Expectation

The stay was just okay wouldn’t rate the hotel above good/very good. Several much needed repairs in our room. Had to change rooms because of very poor setup of king bed with sleeper sofa.

Friends_and_family Family

8/10

Excellent

26 Sep 2022

Kenneth

When no means no

Only issue was put out no room cleaning service and they still came in and cleaned room.

Friends_and_family Family

2/10

Poor

03 Sep 2022

Pamela

$100 dog fee...not a refundable deposit, but the fee. Normally a $20 fee at most hotels, but $100 was ridiculas.
Everything was fine, but that pet fee was crazy expensive.

Leisure Partner

10/10

Exceptional

07 Aug 2022

Thetievee

Easy to access from freeway

Leisure Partner

8/10

Excellent

20 Jul 2022

Cheryl

Convenient to both Temple and Belton

The front desk people are amazing. Traveling with elderly parents one with a terminal disease is challenging and the front desk people made sure our two rooms were near each other. However, the cool looking bathrooms weren't as easy. My shower door kept sliding open.

Friends_and_family Family

10/10

Exceptional

13 Jun 2022

Dedrian

Check in was quick, safe area, the staff was friendly and the room was clean.

Leisure Self

8/10

Excellent

12 Jun 2022

Janis

Our room was clean and comfortable, but the train is very close and noisy.

Business Family

2/10

Poor

14 May 2022

minesh

There was no bathtub in the room. Found fungus on the food which was kept outside. Talked to orbitz customer service with in 3-4 days on weekend to complain about it and no response yet from orbitz also.

Leisure Family_with_children

8/10

Excellent

25 Apr 2022

aracely

The property was clean and the room was comfortable. The bathroom was extremely small and hard to move around in there. The dining area was also pretty small and only a couple of people could be seated there at a time. The employees I encountered were not friendly at all. At check in, the personnel was rude and appeared to have an attitude. It has been my experience that in other hotels when you walk by an employee they great you. This was not the case at this hotel. Employees walked right by you and didnt even smile at you.

Business_and_leisure Family

10/10

Exceptional

03 Apr 2022

Jerry

Nice and clean. Check in and out was extremely easy and fast.

Leisure Partner

8/10

Excellent

22 Feb 2022

Ulla

Top location-but noisy

This hotel is fantastic from the inside- friendly service and the rooms/ design and cleanliness is exceptional.
The only negativ point is - its very noisy due to nearby airport and I- 35.
All in all i can really recommend Townsuits!!

Business

10/10

Exceptional

14 Feb 2022

Dylan

Great experience

I would stay here again. I love marriott Hotels.

Self

2/10

Poor

03 Jan 2022

Jennifer

Heater was broken would not do anything about it or let us switch rooms

Leisure

8/10

Excellent

28 Nov 2021

Verified traveler

Clean, comfortable and quite.

Comfortable, quiet, staff is always accommodating.

Friends_and_family Family

8/10

Excellent

15 Nov 2021

LaSonya

I like that they gave complimentary water. The small things matter. Also staff was very friendly.

Leisure Family

6/10

Pleasant

11 Nov 2021

Susan

Hotel personnel very nice. Good storage in room. Mattress qqqq we

Partner

4/10

Poor

26 Jun 2021

Verified traveler

I liked the full kitchen. The gym was very nice. Beds were comfortable. Not having the pool open was extremely disappointing since it was the main reason I chose this hotel and paid more money!

Leisure Family

8/10

Excellent

17 Jan 2021

Becky

Might stay there again.

Everyone was very nice and helpful. Check in was supper easy since I had booked through Hotels.com. Guest were waiting for rooms in the lobby but I was given my room immediately. The room was very clean and comfortable. I was disappointed in the quality of the bed linens, and the noise.

Friends_and_family Family

8/10

Excellent

22 Oct 2020

Jeremy

The hotel was not all that clean. It looks like a nice hotel. Management needs to really step it up when it comes to cleaning. The mattress was very firm. Too firm for my taste.

Friends_and_family Family

4/10

Poor

15 Oct 2020

Heather

Fully Booked at Midnight

We were traveling late at night and booked this hotel online and once we got to the hotel the lady at the front desk told us she fully booked and didn’t know why it let us book there. She didn’t offer an apology or help looking for another hotel in the area. It was midnight and we have two small children with us. She could have offered more help.

Friends_and_family Family

10/10

Exceptional

14 Aug 2020

Verified traveler

great start

Very nice hotel no complaints

Friends_and_family Family

10/10

Exceptional

04 Aug 2020

SuperV

Room was clean and accessible. Loved the full kitchen -- breakfast was good

Friends_and_family Family

10/10

Exceptional

18 Jun 2020

Stephanie

The staff were so friendly and helpful and the facilities are amazing.

Friends_and_family Family_with_children

2/10

Poor

17 Jun 2020

Alicia

BLACK MOLD Room 303

Black Mold Room 303. Posted pictures. The hotel would not give me any type of compensation for another Marriott stay somewhere else or a refund they simply just said sorry. Inside the closet behind it is the shower and next to the shower is the bed where you lay your head at night!! Made me sooo sick. Didn’t open closet and find the black giant mold spot until the morning of leaving. Took me a week to recover, black mold is air borne and very serious. As soon as you open the closet it’s very easy to see. Meaning the Cleaning staff has not been trained to look for mold at all or has told the managers and it has not been dealt with. The hotel is under two years old and this spot has been growing for months and months and possibly now in the unit under room 303. Very possible other rooms have been affected as well as the pipes were clearly not put in correctly for the shower and it is leaking through the walls. cleaning staff has not been trained to look for mold at all or has told the managers and it has not been dealt with. The hotel is under two years old and this spot has been growing for months and months and possibly now in the unit under room 303. Very possible other rooms have been affected as well as the pipes were clearly not put in correctly for the shower and it is leaking through the walls. I posted two pictures of the black mold behind the black mold is where the shower is and I posted pictures of the shower door not closing correctly and you can see wet wall also

Friends_and_family Family

10/10

Exceptional

02 Apr 2020

Megan

The shower was dripping even though we didn’t use it. And although I know it’s not under your control, the train coming by every two hours honking its horn was really annoying. Nice room overall though.

Leisure Partner

8/10

Excellent

24 Feb 2020

Verified traveler

Perfect size rooms with great appliances and kitchen necessities.

Friends_and_family Family_with_children

10/10

Exceptional

05 Jan 2020

Verified traveler

This is a new, very nice property. Our room was perfect!! We loved our stay.

Friends_and_family Partner

10/10

Exceptional

30 Nov 2019

Verified traveler

great! clean, friendly, helpful staff—beautiful furnishings.

Friends_and_family Family

10/10

Exceptional

28 Nov 2019

D.Moore

Friendly, competent staff. Beautiful, clean rooms.

Friends_and_family Family

8/10

Excellent

18 Nov 2019

Matthew

Great staff!

Great place to stay for a couple of nights. Front desk staff was VERY helpful and polite.

Business

8/10

Excellent

11 Nov 2019

Verified traveler

Staff and overall room set up was fine
. WI-FI was not accessible. Shower was not injury friendly - not handicapped, just injury. A little narrow.

Friends_and_family Family

8/10

Excellent

09 Nov 2019

Debbie

Surprised to find a complete kitchen... dishwasher, stove, dishes, cooking utensils!
You could easily live here!

Leisure Partner

10/10

Exceptional

03 Nov 2019

Verified traveler

Clean and new building, little noise from highway, breakfast was not too good.

Leisure Partner

10/10

Exceptional

25 Aug 2019

Verified traveler

Everything was good. Staff very friendly, nice room ,

Friends_and_family Family

8/10

Excellent

09 Jul 2019

Domingo

Clean rooms as a expect and the barbecue pit help me too get delicious dinner the reason not get the perfect score was the breakfast .

Family

10/10

Exceptional

06 Jul 2019

lc

Room was awesome. Free breakfast was not so awesome

Family

10/10

Exceptional

04 Jul 2019

Nancy

The hotel is very clean, and has a lot of amenities that make the stay very convenient. Lucy at the front desk was very kind.

Friends_and_family Partner

8/10

Excellent

01 Jul 2019

Verified traveler

Good location. Quiet. Clean. Most staff was pleasant and courteous.

Friends_and_family Family_with_children

4/10

Poor

17 Jun 2019

Verified traveler

Marriott Stay

Not so good, laundry barely worked. Customer service not great. Amenities in room not working. Mattresses very stiff. Travel a lot for work normally. This was a leisure stay and just not the quality I expect from Marriott.

Partner

2/10

Poor

13 May 2019

Betsy

I won’t be staying here again

The hotel was quite nice. The reason for the poor rating is that this particular hotel tried to charge me a $100 NONREFUNDABLE pet fee that was not disclosed prior to booking on hotels.com. I called hotels.com and got that fee waived, but the fee is ridiculous.

Friends