Name: Hotel Santuario Pompei
Address: Piazza Bartolo Longo 2, Pompei, 80045, IT

10/10

Exceptional

03 Aug 2026

Julia

We loved this hotel and the staff were outstanding. Room was large and clean with a balcony and a lovely view of the street and bell tower (also a 7am alarm clock!) The shower cubicle is a bit of a squeeze to get in if you a on the larger size, but once in you were fine, the water could have been hotter but as it was so warm during our visit we didn’t mind.

The location of the hotel is perfect, the adjoining bar where you have breakfast serves delicious food all day and the staff although always very busy are pleasant and happy to help.

We would definately consider staying here again.

6/10

Pleasant

02 Aug 2026

Robert

When we arrived, my friend and I were supposed to have a room with two beds. It clearly stated that on the Hotels.com website, but the manager had a single bed matrimonial suite put aside for us. The difference being, we had booked the \"junior suite city view\", but he had paperwork that said the \"junior suite matrimonial\". Based on the reactions of the manager, I really do think he knew he was giving us the wrong kind of suite, but maybe it was a problem with hotels.com, so I'll give him the benefit of the doubt.

So we ended up splitting a bed, not a big deal, but it was really a pain in the butt, and the manager accepted no responsibility for this mistake. We didn't really have a choice, so we took it. Also, he was able to get us into the proper room the next day, but we get into the room with two beds, and the air conditioner is leaking water on one of the beds. Really not impressed. Once again, the manager acted as if there's nothing he can do about that kind of thing.

Now, with all that other stuff said, the rooms were quite beautiful. The location was really good, and the breakfast there was wonderful. Maybe your experience will be better than mine. I hope so.

10/10

Exceptional

02 Aug 2026

James

The location is great. Our room was clean and the bed comfortable. The restaurant on site had great food and service. We would definitely stay there again.

8/10

Excellent

26 Jul 2026

Richie

This was a really nice hotel, and was very central. My only problem, and it was quite a big problem, was that my hotel room door would not lock. Staff were helpful enough but we’re not able to resolve the issue consequently we had to go out carrying our valuable such as our passport with us rather than leave them in an unlocked room

10/10

Exceptional

15 Dec 2025

Andrea

Nice old historic building is clean enough, but needs love of the handy helpers kind of work men. Host took good care of me going above and beyond to see to it I was taken care of. He even drove me in his car at 9am one morning giving me tired body a break from long walk to Porta Marina entrance of Pompeii. For a reasonably priced stay in Pompei right in chraming old city center, book Santuario as your sanctuary. Only real complaint is the heavy smoke of wood stoves and deisel engines burnt my lungs a bit harsh leaving me coughing and gasping at times. Everywhere is becoming like that with air quality as the future arrives. Host went above and beyond to see to it I was connected via wifi with phone and laptop. Password needs to be changed to something easier. Cheers all.

Leisure Self

10/10

Exceptional

28 Oct 2025

Alfio

Posizione eccellente, camere confortevoli e spaziose. Pulizia impeccabile. Staff estremamente amichevole e preparato. Prima colazione varia e di qualità. Decisamente un'ottima scelta.

Self

6/10

Pleasant

23 Oct 2025

Diego

Not too bad. The rooms need a bit of touching up. Walls were not in the best condition. Definitely a solid choice of stay if you’re not trying to spend a lot of money though. The place is just in need of a renovation a bit but definitely not too bad.

10/10

Exceptional

25 Sep 2025

Orazio

Posizione perfetta. Le camere sono spaziose e luminose. Letti comodi e pulizia top. La mia stanza affacciava direttamente sul Santuario ed è stupendo svegliarsi con il suono delle campane. Staff molto amichevole e pronto a soddisfare eventuali esigenze. Colazione varia con prodotti di qualità

Self

10/10

Exceptional

23 Sep 2025

Marie

Loved it

Leisure Family

10/10

Exceptional

19 Sep 2025

Ursula

Fantastico stay.
Enchanting location, clean and spacious rooms
Comfortable beds and friendly staff.
Very nice!

Leisure Self

6/10

Pleasant

19 Sep 2025

Marilyn

Just ok

The location is the best in town thats why i stayed here . There was never any hot water only one day imagine warm showers that was bad. Hard beds hard pillows . Breakfast very minimal . Only good for maybe 1 or 2 nights. It was just ok

Self

8/10

Excellent

21 Jul 2025

Sam

Good value in a great location

We booked this last minute after worrying about not getting back to Sorrento following a concert attending at the amphitheatre, which was just a short walk away — a big plus in the heat. On arrival, we were pleasantly surprised to be given an upgrade, and the manager also offered complimentary breakfasts for both of us, which was a thoughtful touch.

The room was comfortable and overlooked the main square in front of the cathedral, giving us a real sense of place. The air conditioning was very welcome, especially with temperatures hitting the 30s, and we managed a decent night’s sleep.

The location is excellent — close to restaurants, bars, and, of course, the Pompeii Ruins. Breakfast was ok, although a toastie grill might help speed things up a bit in the morning rush. The staff were friendly and the coffee hit the spot.

For the price we paid, in the location this was, and for the convenience, this was good value 😊

Partner

6/10

Pleasant

09 Jul 2025

Verified traveler

Great staff awful experience

Staff was super nice and tried to be helpful but our room was small, floor was dirty, beds squeaky and there was no cold water. We couldn’t shower because the water was scalding. I finally washed my hair in the tiny sink. The outlet in the bathroom was sticking out of the wall and the cover for plumbing was off as well so they must have known there was a plumbing issue

Friends_and_family Family

10/10

Exceptional

11 Jun 2025

Aldo

Posizione invidiabile, di fronte al Santuario della Beata Vergine. Personale cordiale e preparato. Stanze spaziose e luminose. Ottima la pulizia.

Self

10/10

Exceptional

28 May 2025

Paola

Is a beautiful place, antique, comfortable, and the people who’s working there are very professional. I recommend this hotel.

Leisure Family

2/10

Poor

16 Nov 2024

Kristen

Property was infested with mosquitoes. There were over 20 in the room. Woke up with multiple bug bites and staff showed no consideration. When we informed the staff, they were fully aware of a bug problem but stated they cannot do anything. There was no soap in the washrooms and no WIFI as respresented. In response we were moved to a different room that had dangerous electrical circuitry. When I plugged in the phone the cable sparked and I felt seriously endangered. All lights went out. Staff had complete disregard or care for the serious safety issue. Owner denied any issues. Avoid staying here at all costs.

8/10

Excellent

09 Nov 2024

Gabriel

Great option to stay in Pompei. The hotel is clean, in a centre of Pompeii, the ruins, the train station and the Santuario are walkable. The breakfast is good. The front desk personnel are very kindly, they always helped us with any requirement. The only bad thing is that there is not WiFi in the rooms, just in the lobby.

Leisure

10/10

Exceptional

14 Oct 2024

Daniel

Hotel Santuario Pompei was wonderful. Centrally located, and very charming. The staff and reception were incredible and deeply hospitable, it almost felt like I was in a family home. I would recommend staying here!

Leisure Self

10/10

Exceptional

11 Oct 2024

Verified traveler

Excellent

Excellent, efficient check in, clean apartment, friendly staff.

Business

10/10

Exceptional

10 Oct 2024

Michelle

I had a great stay at Hotel Santuario. The staff was incredibly kind and helpful, as well as knowledgable about great places to go in Pompei and Napoli. The location was perfect, right in the center of Pompei within walking distance to everything. I would definitely stay here again!

8/10

Excellent

04 Oct 2024

neil

Nice place everyone very helpful

6/10

Pleasant

28 Sep 2024

Nigel

Hotel santuario is a little rundown! and it's a shame because its in a great base location if visiting pompeii and Herculaneum. P0

6/10

Pleasant

26 Sep 2024

Martine E

The hotel needs updating no doubt.
Staff was very nice and helpful
Great view on the church

No internet !!!!!!!!!
No glass / cup in room
No place to put soap etc
Very basic

Partner

10/10

Exceptional

19 Sep 2024

Andrei

Overall it was good for 50 eur per night, but the wifi didn’t work and the quality of the building is bad

10/10

Exceptional

15 Sep 2024

Howard James

A lovely traditional Italian hotel. The staff were lovely, friendly and very helpful. Our room and the hotel were immaculately clean. Okay, so there was no wifi reception in the room, but so what? The wifi reception in the public reception area was very good. The hotel is central to everything and a few hundred yards from the ruins of Pompeii. I would definitely stay here again. x

Leisure Family

10/10

Exceptional

30 Aug 2024

Colton

The staff were all very welcoming and accommodating. I had an issue with the timing of my morning flight, but the front desk aptly helped me. The rooms are up to date, and the air conditioning is lovely! Thank you for the wonderful stay and hospitality.

Leisure Self

8/10

Excellent

29 Aug 2024

Elisabet

The hotel is situated near to everything.
The room was clean. The staff was very friendly.

Friends_and_family Friends

10/10

Exceptional

30 Jul 2024

maurizio

home feeling besides a tasty/fulfilling breakfast

Feeling like at home besides a tasty and fulfilling breakfast. Very good cleanliness .- excellent location

Self

10/10

Exceptional

03 Jul 2024

M

Very clean and the staff very helpful.
They let us for check in earlier.
Highly recommend .

Leisure Family

10/10

Exceptional

02 Jul 2024

Verified traveler

Nice, cozy place downtown, in the center of everything. Good owner; was given a phone charger for free since I lost mine. Also cheap!

Leisure

10/10

Exceptional

20 Jun 2024

brooks

It's right near the archeological site. Cold AC, comfortable beds, great service that went above and beyond.

Leisure Family

2/10

Poor

30 Jun 2023

Jostlyn

This hotel honestly ruined our time in Pompeii. Hotel manager was extremely rude and was not willing to work with us when we had an extra person in our party due to an air b&b mixup. We ended up overcharged for a low quality room. They watched us coming and going from our room the entire time we were there, as if expecting us to do something wrong and waiting to make us pay for it. Not worth it!

Leisure Family

4/10

Poor

14 May 2023

Anna E.

location was good, right at the center of town; no wifi service in the room

Leisure Self

6/10

Pleasant

22 Mar 2023

Leah

This place was like a hostel. Beds were very comfortable and view was nice. Bathroom was very small, toilet seat needed to be tightened. Tv did not work. Hotel was basic but a good value for the money. Rooms need to be updated.

Leisure Family

10/10

Exceptional

08 Oct 2021

gregory

Beautiful location.

I was so pleasantly surprised at the location right next to this beautiful church and park and for whatever reason there was a fireworks show for about 5 minutes right where I was sitting at the outdoor part of the hotel bar. Only negative was wifi only in lobby.

Self

8/10

Excellent

31 Aug 2021

Montserrat

Pompeii a dream came true

My dream to visit Pompeii and climb the Vesuvius came true. Staying centrally located within walking distance is an important factor since I traveled solo. The location is fantastic. The hotel has a lot of history since 1871. It was instrumental in the excavation of Pompeii. Rooms are basic and yet comfortable. This was within my budget but location wise was fabulous.

Self

4/10

Poor

05 Aug 2019

Verified traveler

The beds are way outdated with roll-away type base.

Leisure Family

10/10

Exceptional

15 May 2019

Verified traveler

Right next to the church with a beautiful view! Staff was warm and welcoming. Close to train.

Leisure Family

8/10

Excellent

27 Apr 2019

Verified traveler

Hotel was great for a one night stay and price very good. Location was excellent and easy to walking distance from the train station with luggage, staff pleasant enough. One criticism has to be the shower in our room. It was very old, tiny and the water didn’t drain so overflowed.

Family

6/10

Pleasant

27 Sep 2018

Zoe

Clean. Basic. Perfect Location

The hotel room was very basic. The hotel location is perfect for Pompei ruins and the Basillica . It’s a great base for visiting this side of the Naples area. Parking is in a safe nearby car park which the hotel has an agreement with for 15 Euro per day and you can come and go as you please. Staff are friendly and helpful.
The room we had was really basic and definitely had room for improvement in regards to the bed and furniture. Also lack of plugs for our phone chargers etc . In the shower there was nowhere to put your soap/shampoo. There was also no toilet roll holder.
The room was cleaned every day and we had clean towels every day.

Family

8/10

Excellent

22 Aug 2018

Jennifer

A good budget option because of location

This hotel needs some repairs but was a good value. The AC works great and the location is wonderful, but the decor and amenities are dated.

Family

10/10

Exceptional

18 Aug 2018

Verified traveler

The staff did all the necessary things to help us in amy way. The reception is open 24 hrs !

10/10

Exceptional

30 Jul 2018

Julia

The staff was helpful. Breakfast was very good with homemade lemon cake. Luiggio was very friendly. Good location.

8/10

Excellent

20 Jul 2018

sophia

Really nice hotel

Really nice hotel set in a lovely square, close to both railways and supermarket.
Lovely helpful staff, friendly and warm. Lent us a phone charger and helped with train times and where shops were. The lady who cleans the rooms always has a smile. Nice breakfast, immaculately clean - only lacks wifi on the rooms

8/10

Excellent

03 May 2018

Curtis

Very good budget hotel.

Friendly helpful multilingual staff. Good location right on the piazza. 5 minute walk to the train station, 10 minute walk to the Pompeii Ruins and a nice church across the street. Being on the piazza there is some street noise but the room I stayed in had good sound dampening and was not directly over the main square. No wifi in the room which isn't ideal and the furnishings are dated as you'd expect for a hotel in this price range. Secure room with balcony, fridge, good shower and clean. Standard Mediterranean breakfast well serviced. All amenities very close by. Very good value for the money.

6/10

Pleasant

04 Sep 2017

Joe

Ok hotel, very convenient location.

Good location for the train station's, sighting, shops bars and restaurants.

10/10

Exceptional

17 Aug 2017

Giovanni

no parking

Partner

8/10

Excellent

23 Jul 2017

Alida

Great location

Nice clean room
Center of everything .walking distance to pompei excavation site

Family

2/10

Poor

07 Jul 2017

Alexander

Stay Away from this Haunted Place

I wish I could rate this place lower but sadly I can't. I will continue with a list of all the Pros and Cons...
Pros:
Walking distance from Pompei
Found cheap parking at restaurant next to the hotel (different management)

Cons:
Place cleanness was horrible
Balcony full of bird $#!+
Bathroom wasnt cleanned at all
WIFI only at ground level
No courtesy drinking water
Service at maindesk was very rude and mean
Only ONE toilet paper roll
Room was filthy and stink

Overall was an unpleasant stay.
You have being warn.

Family

10/10

Exceptional

05 Jul 2017

Richard

Staff was extremely friendly and helpful. Location is fantastic