Name: W Aspen
Address: 550 South Spring Street, Aspen, 81611, US

10/10

Exceptional

20 Jul 2026

Avi

Great location in town. Modern and clean. Provided courtesy shuttle in town and to the airport. Staff was kind and well informed.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Jorge

Beautiful hotel, amazing location!!

Partner

10/10

Exceptional

18 Jun 2026

Zachery

Our stay was great, the team was super helpful and accommodating. The front desk receptionist was so nice and friendly. Can’t recall her name, but she’s from Savannah, GA, close to home for us!

Partner

10/10

Exceptional

11 Jun 2026

Loreen

Excellent

Partner

10/10

Exceptional

27 May 2026

Dominic

I’ll tell you what I did like and forgive me if I got her name wrong but I want to say her name was Cameron and she was there to greet me last night and she was fantastic.
Kinda hard to hearing, so I hope I hurt her name right.

Business Self

10/10

Exceptional

23 May 2026

Fernando

A very nice modern hotel in an excellent location.

Partner

8/10

Excellent

30 Apr 2026

Dierk

We stayed in the Presidential Suite and while the room was amazing, it was not super clean. Also the tub and record player did not work.

10/10

Exceptional

15 Apr 2026

Kamyar

I had an excellent stay at the W Hotel—everything from the service to the amenities was top-notch. The staff was attentive, the rooms were beautifully maintained, and the overall experience exceeded expectations.

6/10

Pleasant

22 Mar 2026

Gimette

Don’t get a room on the first floor behind the club

10/10

Exceptional

18 Jan 2026

Michael

people room break fast

2/10

Poor

01 Jan 2026

Itzel

Hotel staff and management urgently need Racial diversity training that addresses unconscious bias employees display, when dealing with guests of African American descent. My family and I were treated very indifferently on our stay at The W Aspen. When brought to the attention of management, they made several excuses justifying the actions of their staff members, and accepted no accountability or responsibility for their behavior.

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Edgar alfredo

Everyone is friendly, Beautiful rooms, perfect location. It’s close to everything.

Leisure Family

10/10

Exceptional

03 Dec 2025

Jakui

Everything was great.. staff was attentive and helpful.. car service was clutch.. 10/10

Leisure Partner

10/10

Exceptional

23 Nov 2025

aaron

Probably one of the best custom service oriented hotels i have stayed at.

Self

10/10

Exceptional

09 Nov 2025

Andrew

Unbelievable customer service. We had an amazing time.

6/10

Pleasant

17 Sep 2025

Laronda

Our view in the 1st floor is not that great however the location is amazing. It is a bit inconvenient that it’s hard reach the front desk by phone from your room, also there was construction going on our entire stay. It was okay

Business_and_leisure Partner

10/10

Exceptional

16 Sep 2025

judith

Amazing service ! Very flexible and accommodating!

Leisure Friends

10/10

Exceptional

11 Sep 2025

Maritza

⭐️⭐️⭐️⭐️⭐️
Excellent service and amenities in the best spot in Aspen. Steps from dining and shopping, with a rooftop worth the visit.
Loved the staff

Business_and_leisure Pet

6/10

Pleasant

09 Sep 2025

Aaron

My only issue was some plumbing issues in room 147. The bathroom sink would gurgle and back up occasionally and had a bad sewage smell.

Business_and_leisure Self

8/10

Excellent

25 Aug 2025

Jonathan

The hotel is well located, and it's generally a nice enough place. The rooftop is definitely worth checking out. Maybe it's just because it's Aspen but overall, I don't think it was a great value for the price.

4/10

Poor

09 Aug 2025

Beth

No

Partner

10/10

Exceptional

11 Jul 2025

Kinnari

We had a great stay for 4th of July weekend and the service was amazing!

Leisure Pet

10/10

Exceptional

28 Apr 2025

Augustin

Perfect location. Right next to the ski lift. Also very easy to get around all parts of central aspen by foot. Rooftop pool and Jacuzzi are beautiful. There is a beautiful jogging route right next to the hotel called the East Aspen Trail, which takes you through beautiful aspen trees, most easy to appreciate after the winter time.
Most importantly for me, they were pet friendly.

Leisure Self

10/10

Exceptional

25 Apr 2025

Jennifer

W is the only place to stay on Aspen!

Leisure

8/10

Excellent

12 Apr 2025

Verified traveler

It was overpriced. Got the worst views.

6/10

Pleasant

22 Mar 2025

Stefan

The staff is very friendly but does not always meet expectations towards professionalism and service one would expect from a W-hotel.

10/10

Exceptional

16 Mar 2025

Clayton

Awesome staff and super clean

Business Family

6/10

Pleasant

14 Mar 2025

Paola

I don’t like that they don’t provide a decent late checkout

8/10

Excellent

14 Mar 2025

Paola

The location is amazing and the staff was really nice but they didn’t offer the late checkout i was looking for and they pressured me to leave the room because they were overbooked i guess but in overall is amazing i recommend the little nell or st regis better but if you want to save money and have similar experience book the W

10/10

Exceptional

12 Jan 2025

Daniela

Beautiful hotel and excellent location.
Service is great and the staff are bubbly and very helpful and accommodating. Dog friendly as well.What a memorable first visit to Aspen.!

Leisure Pet

10/10

Exceptional

17 Dec 2024

Melanie

Amazing, great walking distance from everything, amazing 24hr hot tub on rooftop, super friendly and attentive staff and great ambience from the moment you walk in. Would definitely stay here again!!!

Leisure Partner

6/10

Pleasant

12 Dec 2024

Darshan

Great service. Stay was decent. Just didn’t feel the stay was worth the price. Thanks

8/10

Excellent

07 Dec 2024

Michael

Great staff. Rooms are tiny.

Leisure Family_with_children

10/10

Exceptional

29 Nov 2024

Crosetti

I experienced excellent customer service and communication with the staff 🙂

Leisure Family

10/10

Exceptional

18 Nov 2024

James

Love it

Leisure Partner

10/10

Exceptional

12 Oct 2024

Mary

Price point you’d expect white glove experience.

Leisure Partner

10/10

Exceptional

25 Aug 2024

Mikella

Loved the vibes and brand new rooms

Leisure Family

8/10

Excellent

05 Jul 2024

Jennifer

Paws up from Prissy!

Staff was exceptionally friendly and good with requests. Linens were soft and comfortable. Rooftop is awesome and the food there is delicious. Great bartenders! Pet friendly!

Partner

10/10

Exceptional

12 Jun 2024

Mark

High level of customer service

Leisure Self

10/10

Exceptional

10 Jun 2024

Nicole

It was great

Leisure Family

10/10

Exceptional

28 Mar 2024

RON

Excellent hotel in an excellent location!

Leisure Partner

2/10

Poor

26 Feb 2024

Verified traveler

Do NOT Stay Here

Most unfriendly and unaccommodating hotel

Friends_and_family Family

10/10

Exceptional

19 Jan 2024

JOAN

Perfect location.

Leisure Family

10/10

Exceptional

02 Dec 2023

michael

Awesome

Great place to stay. They pick you up from the airport. They’re at the base of Aspen Mountain

Partner

10/10

Exceptional

31 Oct 2023

Nicolas

Excellent staff

Leisure Partner

10/10

Exceptional

23 Oct 2023

Megan

Great hotel

We had an amazing time - it is ur favorite hotel in Aspen!! Recommended to everyone

Partner

6/10

Pleasant

23 Oct 2023

Michelle

Very noisy. Paid for a few, no view. Would not return.

Leisure Partner

8/10

Excellent

09 Oct 2023

rajeev

Room is little small but clean and comfy

Shuttle service was great. Room size was little small and it felt cramped for 4 people.

Friends_and_family Family

10/10

Exceptional

25 Sep 2023

María

Necesitan tener estacionamiento privado para los huéspedes , que no sea necesariamente el uso del Valet

10/10

Exceptional

16 Sep 2023

Josh

Great locations, friendly staff, awesome environment.

Business Self

10/10

Exceptional

26 Aug 2023

Jennifer

Visited in late August and was absolutely beautiful!

Business_and_leisure Family

10/10

Exceptional

09 Jul 2023

Mark

Everything was great including Location.

Concierge Daniel was extremely helpful in recommending Restaurants and making Reservations!

Rooftop Pool/Bar is the Best in town and highly recommend

Partner

10/10

Exceptional

28 May 2023

Dawn

The customer service was amazing at the W everyone from the valet to check in to housekeeping to room service. Will always stay here the room was cool and beautiful! 10/10

Business_and_leisure

4/10

Poor

25 Feb 2023

Zahra

A bit disappointing.

A lot of service issues. People were nice but we didn’t have hot water in our room for 2 days. Took an hour to get a piece of toast from room service.

Friends_and_family Friends

10/10

Exceptional

01 Feb 2023

david

Very nice place

Leisure Friends

10/10

Exceptional

09 Jan 2023

Maria

Excellent 5 star hotel

Leisure Family_with_children

8/10

Excellent

22 Nov 2022

Madeline

Everything about our one night stay was perfect except for the bed and pillows. Neither of us slept for the one night we were there due to the lack of comfort. Not only the bed, but there were 2 smoke alarms on the ceiling with blinking lights. You would need an eye mask to not notice them all night. Other than those details, the staff was lovely and the location doesn't get better.

Leisure Partner

10/10

Exceptional

14 Nov 2022

Malcolm

Amazing!

Leisure Partner

10/10

Exceptional

09 Nov 2022

Courtney

Loved

10/10

Exceptional

25 Oct 2022

donald

walkable

Leisure Partner

8/10

Excellent

06 Sep 2022

Solomon

Great place but had a bad experience in the restaurant.

Leisure Family

8/10

Excellent

24 Jul 2022

Cassandra

.

Business

6/10

Pleasant

19 Jul 2022

Jarrett

Hallways had a funky smell and my girlfriend had the buffet out last morning there and had a very small tac nail in her eggs we didn’t want to cause an issue just to let the manager know said he would take care of our room service bill again wasn’t looking for a freebie bust since he offered I was happy about that and then when I checked out nothing was taken care of still had all my charges on room service.

10/10

Exceptional

27 Jun 2022

Jamie

Awesome property!

Business Self

8/10

Excellent

15 Jun 2022

Brian

Good but....

The hotel is clean and overall service was OK. Little things were challenging. When checking in, I gave the front desk my credit card and they immediately came back and said it was declined. I told her I am sure there is not a problem and she said I was probably right because she has had other problems with the machine. She ran the card again it was good. We checked our luggage because we arrived early and then we requested it to be brought to the room - it took an hour and three calls. None of these were big issues but at a W would not expect this.

Partner

8/10

Excellent

18 Feb 2022

JENNIFER

Everyone was super helpful and nice at checkout. They helped us get our boards dried off to get them packed. The Wheels team is definilty 5 stars. The only minor issue we had was at check in when we were given the wrong room number and I had to run up and down the stairs multiple times back to the lobby to find out why our key wasn’t working. Then once we got to our I went to hop in the shower to rinse off real quick and the shower head was pointed and I got blasted with cold water, soaked the bathroom floor and my clothes I had intended to wear were now soaked. I would like to think this wasn’t intentional, but it happened 2 more times (but i checked before I turned the water on) Other then that the hotel was awesome. The hot tub was fun, and bar was great!

Leisure Partner

8/10

Excellent

10 Feb 2022

Rick

Excellent hotel

Business

6/10

Pleasant

25 Jan 2022

Ali

The jacuzzi and the pool at the W are public. So you pay $ 1000 a day for your room and want to enjoy the jacuzzi after a long day of skiing and you find out that the entire town of Aspen can you use it until 7 pm and there is no room for you. Literally there were 30 people in the jacuzzi and pool at once from 4-6 pm. Two were staying at the hotel.

Leisure Partner

4/10

Poor

16 Jan 2022

Michael

There were so many little issues here that I have to assume it is managed poorly - room not clean, fixtures in disrepair, poor attitude of some staff, some view areas not cleared/cleaned. Nice place but all the issues ruined it. If you want a premium hotel there are other much better options for the same premium price in Aspen. Best/friendliest staff were the doormen/drivers - others not so much.

Leisure Family

2/10

Poor

25 Dec 2021

Stefan

Service was a total joke. Looked like a bunch of kids running the place with ZERO management. Not sure who is letting this happen but you guys are ruining your reputation. How many times did we see people walking out of you restaurant (entire families), waiting fro 45 minutes for a cup of coffee or getting food and getting their drinks at the end of the breakfast. These kids were just running around and we could tell they were frustrated and overwhelmed. In that case you make the buffet the only selection at a lower price and you put coffee and drinks also in the buffet. Why have to order a cup of coffee and create confusion. Not only that you order a cup of coffee with cream and they run over like 30 minutes later with coffee but no cream. Ask for cream then it doesn't come. It was so bad the waiter had to comp our breakfast and after that we just decided going to the coffee shop across the street was a better bet. Room service: mistakes on multiple occasions. its the same things that make a luxury hotel and $13,000 for 5 nights you should expect it. Just a very frustrating experience, when you pay top dollar you expect a relaxing experience, and I can guarantee you these types of reviews will keep on coming in till you guys have ADULTS running this place!

Leisure Family

10/10

Exceptional

08 Dec 2021

Mirela

Beautiful hotel and I love the rooms.

Business Self

10/10

Exceptional

18 Nov 2021

JAMES

Our stay at the W was very nice. The staff were very friendly and helpful especially at check in. The room and view were nice as well as the hotel amenities. I highly recommend the W Aspen.

Partner

8/10

Excellent

15 Nov 2021

Katharine

The only issue was that we were not able to check in until 4pm - then, even though the hotel seemed very quiet and check out was at 11am - we were only granted to stay until 11.30am - our flights were late afternoon.... most hotels have some grace - especially when not full (locals told us one of the quietest weeks of the year!).

Leisure Friends

10/10

Exceptional

15 Nov 2021

Romina

the staff has a great attitude!, Great job team.

Leisure Family

10/10

Exceptional

06 Nov 2021

Karine

Amazing