Name: Viewline Resort Snowmass, Autograph Collection
Address: 100 Elbert Lane, Snowmass Village, 81615, US

10/10

Exceptional

02 Aug 2026

Michael

Pet friendly room had easy access to outdoor space to take dog out. Location was perfect for outdoor walks and hikes near the hotel.

10/10

Exceptional

29 Jul 2026

Zack

Highly recommend!

2/10

Poor

20 Jul 2026

Alfred

One of the elevators was broken which made leaving the hotel very difficult. We also didn’t have any hot water in the shower.

10/10

Exceptional

15 Jun 2026

angela

10/10 such a great experience all around. Was not able to ski this year due to weather no fault to the hotel. Will visit again in the future.

10/10

Exceptional

14 Jun 2026

Joseph

Very nice hotel, AMAZING location, and super friendly staff! We would recommend. Not super fancy, but perfect if being in a glitzy resort isn't your first priority. Decent pool. We go to Snowmass for the experience and don't depend on super fancy hotels as much as some others in order to have a good time. We like clean, convenient spots with comfy beds and nice amenities like hot tubs and a bar. Would recommend.

10/10

Exceptional

28 Mar 2026

Paulina

Very good service, very clean, good place

2/10

Poor

28 Mar 2026

Renato

Extremely negative experience. Terrible service from start to finish. I do not recommend this hotel to anyone.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Jesus

Ski in ski out worldclass resort with excellent concierge and storage facilities.
Centrally located close to multiple restaurants and shops.
Outstanding staff ready to help the guest at anytime.
Recommend 100%

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Tracy

Easy ski in and ski out! We lived our stay.

4/10

Poor

20 Feb 2026

Ian

One slow elevator for half the hotel … valet service average on arrival , room service charges outrageous and price of food ridiculously expensive eg $5 for a slice of toast $8 for an orange juice before tray charge and 20% gratuity … ski room service also mediocre … would never go back

Family_with_children

4/10

Poor

10 Feb 2026

marco

Old,dirty air conditioner broken

10/10

Exceptional

09 Feb 2026

Igor

Room was clean, lobby was very cozy and staff was friendly. There were a resort fee that wasn’t specified anywhere but it doesn’t change the fact that it was a great experience overall

Leisure Family_with_children

10/10

Exceptional

15 Jan 2026

Betul

Wonderful Staff

10/10

Exceptional

05 Jan 2026

Jorge

Nice staff , clean and location , I loved it

10/10

Exceptional

03 Jan 2026

Lu

Hotel location is wonderful.

4/10

Poor

31 Dec 2025

William

Over priced , adding 20 % of we were 6 for breakfast when it is a buffet, screwed up our room reservations , too much bureaucracy and rules

6/10

Pleasant

29 Dec 2025

Caleb

The accommodations are great. The location can’t be beat. You’re right off some of the best skiing slopes in the area. Service was.

10/10

Exceptional

29 Dec 2025

Kathy

This ski-in/ski-out hotel exceeded our expectations. We were upgraded to a premier slope-facing room and waking up to the snow views was incredible. The Level M1 ski storage is extremely convenient—put on your gear and step right onto the slope within seconds. From the champagne welcome in the lobby to the outstanding service at Incline One, everything felt seamless and high-quality.
The snow in this area was well suited to my level, and because instructors ski the first runs each morning, any icy sections are quickly broken up, making the snow much softer and more comfortable to ski. The front desk is staffed with multiple team members who sincerely help guests and make you feel truly taken care of.

Leisure Family_with_children

10/10

Exceptional

24 Dec 2025

Tatiana

This place has it all! Awesome location, great food. Valet skis

10/10

Exceptional

06 Dec 2025

Airiuna

My husband and I recently stayed here for our honeymoon and the staff went above and beyond for us! Front desk staff Elizabeth spoke with me weeks before our trip about my reservations and went above to help us have a great room with a nice view. The concierge, Miya, also exceeded our expectations of decorating the room for our visit. The entire staff as a whole were very friendly, kind, and welcoming! The resort is absolutely beautiful. Will definitely recommend and revisit.

Leisure Partner

10/10

Exceptional

11 Oct 2025

Ryan

Nice place

Business

8/10

Excellent

10 Oct 2025

Susan

This was a great hotel in a great location if you're planning things on or around Snowmass Mall. Staff is amazing and always asking how they can help. My only complaint was that we specifically booked a view room and ended up with a view of another building, and that building happenend to be under construction so all the deck furniture, grills, erc. were strewn about the small grassy area betreen us, it just looked trashy. We had zero view and just left the blinds closed the whole time. But otherwise, I highly recommend this hotel, we will definitely be back.

Partner

8/10

Excellent

30 Sep 2025

Sarah

The hotel was nice but for the cost per night I don’t believe it was worth that - I understand it’s most likely for location. We went in the off season & still spent around $1000 for two nights with the resort fees & $60 breakfast credits. The rooms advertised on their website & other booking platforms are not the room we were given either. I booked the Mountain View standard king room believing we would have a view like the one pictured & that’s not what we received even tho it was technically a Mountain View. Breakfast at starks was good, very overpriced but service was great. For two of us each bill was around $70 with just an entree & lattes.

Leisure Partner

4/10

Poor

30 Sep 2025

Arlarm

I just for home today, i find out they charge me 200$ more i don’t know what it is. However, no free wifi with the price of the room, the bed is a little bit uncomfortable. No microwave in the room. The light in the bathroom work for one and half day, after that some part of it not work. Instead of spend this amount of money here with the view, maybe next time I will go to Europe instead, get more fun and civilization and cheaper price room

10/10

Exceptional

29 Sep 2025

Geralyn

Great location. Lots of food options. Hotel was clean and staff provided great service.

Leisure Family

8/10

Excellent

26 Sep 2025

Christine

I had emailed my bedding needs a week before my stay…allergic to polyester which is in nearly all hotel blankets and pillows. Upon check-in I forgot to have front desk confirm this had been done. They sai the order was there did housekeeping. I called once upstairs and said it seemed like polyester to me. 20 minutes later housekeeping was at my door to change to feather from poly. The front desk made an assumption which was wrong. Housekeeping was very nice.
Overall everything was great otherwise )other than surprisingly cheap toilet paper.)

10/10

Exceptional

23 Sep 2025

Cameron

Friendly staff

Leisure Friends

10/10

Exceptional

17 Sep 2025

rachel

It was a nice place to stay. Loved the shuttle so I didn't have to worry about parking.

Leisure Partner

10/10

Exceptional

16 Sep 2025

BILLY

Mother and Sons Birthday Celebration!

We celebrated the birthdays of my wife and son! Our son has a disability and the hotel was quite accommodating. The pool with fully operational spas did the job. Our Waiters David & Kadesh did an outstanding job with allowing us to have an outside table and we had really nice dinner for three. We can’t complain and we don’t like crowds anyway. This establishment was only at 20% occupancy and we were all for it. Again thanks!

Friends_and_family Family

10/10

Exceptional

05 Sep 2025

Verified traveler

Amazing service, fitness facilities and location. Hiked every day!

Business

2/10

Poor

03 Sep 2025

Erika

DO NOT STAY HERE

I'm really disappointed in my stay at this resort. I was alerted that the HVAC for the room wasn't working even though this has been an ongoing problem. This should have been disclosed upon booking. The standing fan in the room was not a great solution. Only putting coffee and tea out between 5:30am-6:30am in the morning was worthless. Most hotels have a 3-4 hour beverage center for their guests. Forcing guests to go to the restaurant for the beverages wasn't great since they were apart of the resort fee however they make you pay for it when you walk in.

The resort options for food wasn't good either. Bagels and cereal for breakfast at the Alpine Grill wasn't great despite $38. The bar upstairs served decent food however the kitchen closed too early. Was there for the JAS festival and wanted to eat upon getting back. You guys only had one bartender and the menu for food was too limited. Again you closed the kicthen early anyway.

Booking the shuttles to go to town was stressful, for the valets are unorganized, they don't listen to one another or the concierge. They are simply aloof and dismissive. Very frustrating.

Only 1 or 2 front desk people were truly helpful in my first time visit. Its a pretty property but very few seemed trained in hospitality. Never coming back to this establishment.

Business

4/10

Poor

01 Sep 2025

Kim

After checking us into our room we were told that there was an “engineering problem” that would prevent us from getting the room we booked and paid for - king size bed with view - and there was a problem with HVAC, so there was no air conditioning and our room would be hot. They waived the resort fee to accommodate - which seemed minimal given that we ended up in a room with 2 double beds and a view of the hotel driveway (vs. ski slopes) Housekeeping only placed new towels in our room - did not make the bed, replace the water bottles in the fridge or remove the trash. The head valet was incredibly rude to guests - we were waiting for the hotel shuttle to go to the music festival, one guest said his wife would be right down and the valet told him “no, we leave on time”. - it was early afternoon and there were only 4 of us on the shuttle they could have waited. The hotel is a nice location, but they clearly need to step up their service.

4/10

Poor

01 Sep 2025

James

The hotel and surrounding area is very nice but the management is horrible. Poor communication. Inflexible. They bought into Marriot brand but forgot to provide the service expected by those of us loyal to that brand.

Leisure Partner

10/10

Exceptional

27 Aug 2025

Bruce

Wonderful hotel with great access to the main restaurants and an easy hike up the mountain over to the gondola ~ 3.5 mile hike. Hotel had excellent health club. Fantastic staff throughout the hotel (lobby bar had perfect lunch and drink options along with nice repartee with staff while awaiting food), also a great breakfast downstairs. Was close to Gorsuch (hot chocolate = amazing!). Went to Slice of Italy, The stewpot and Il Poggio near by for dinner’s - outside (very good). Love skiing and will now consider staying here in winter given our summer experience (almost forgot about the very cool outdoor concert right outside of the hotel) at this perfectly located hotel ;-)

Leisure Family

6/10

Pleasant

16 Aug 2025

Mary

Elevator was out of order w no signs making it hard to get to our room.

Leisure

4/10

Poor

10 Aug 2025

Verified traveler

HVAC woes.

I was up in Snowmass on business and took my family along for a nice getaway. The hotel is nice, but a little dated to the mid 1990s. Upon arriving and checking in I was told the new property owners were upgrading the HVAC, so my room has fans. This should have been a reason to comp something, but they charged me full price for the room. The fans did not help in the 95 degree weather. At night I had to open windows to cool the room. The hotel had a wedding reception going on that had loud music till midnight that kept me awake. In addition there were wildfires going on that over powered the room.

Business

10/10

Exceptional

28 Jul 2025

Hanh

Great property.

10/10

Exceptional

17 Jul 2025

Samuel

I had a great stay at Viewline Resort Snowmass! The staff were incredibly personable, friendly, and always willing to help—truly made the experience feel warm and welcoming. The rooms were clean, comfortable, and well-maintained. I also really appreciated the gym—it was spacious and well-equipped with a good variety of machines and weights. Would definitely stay again!

Business_and_leisure Partner

10/10

Exceptional

09 Jul 2025

GAY

Nice

Leisure

10/10

Exceptional

07 Jul 2025

LESLIE

Easy check.in, friendly staff! Rooms clean and very comfortable

Leisure Friends

10/10

Exceptional

20 Apr 2025

shaurya

Good location

4/10

Poor

30 Mar 2025

Jaclyn

AC didn’t work entire stay. Had to sleep with window open. Even changed rooms and same problem. Had to request room to be cleaned twice and even then they left dirty cups in the room.

Leisure Family

8/10

Excellent

28 Mar 2025

Marina

We would have liked to have a microwave in the room. When staying with kids, it’s a must have. Otherwise we enjoyed our stay.

Leisure Family

10/10

Exceptional

18 Mar 2025

Shellene

Amazing

10/10

Exceptional

16 Mar 2025

Robert

Loved it. Only downside was inability to cool room off.

Friends_and_family Family

8/10

Excellent

14 Mar 2025

Elise

Our room was large nicely appointed and comfortable. The service is the real issue at this hotel. They are understaffed and don't answer the phone most of the times. The majority of the staff do not seem happy to to provide customer service. When I checked out, they presented me with a bill that included room and taxes which I had already paid through Expedia. It seems very unorganized and like I said customer service is very poor.

Leisure Family

10/10

Exceptional

01 Mar 2025

MARTA

Exceptional

10/10

Exceptional

22 Feb 2025

Roberto Gomez

We had a great time at the resort. The hotel food and drinks were excellent.

Leisure Family

6/10

Pleasant

09 Feb 2025

Morgan

Like - the location is great, staff is friendly, the rooms are clean, restaurant food was good

Dislike - understaffed, valet is overwhelmed, elevator is very slow (waited 10 plus min and ended up taking emergency stairs a lot), hall ways are very long if your room is at the end, air conditioner/heater is too loud.

Leisure Partner

6/10

Pleasant

08 Feb 2025

Brent

Our room staff never replaced coffee or tea- I would go to the front desk to pick it up. Also, please replace the motel style mini wall blow dryer with proper full size blow dryers. The coffee make is a very poor design to get hot water (to make tea)- it splatter water everywhere.

Business_and_leisure Family

6/10

Pleasant

16 Jan 2025

Renato

The heating didn't work, the air conditioning didn't work, the lights in the room were burned out, I was with my family waiting at the airport for 1:20 for the transfer, and I scheduled it for 4:30. We were left in the cold with 6 bags.

Friends_and_family Family

10/10

Exceptional

31 Dec 2024

Brian

Location to ski slope excellent

Leisure Family

8/10

Excellent

27 Dec 2024

Maninder

Great property and good service.

Leisure Family

10/10

Exceptional

14 Dec 2024

Shayla

If you’re going to visit Aspen, stay here. Great for beginner skiers. Very small, intimate area with local shopping and dining. No reason to go off site for much. Free and convenient access to downtown Aspen if you want a change in scenery.

Leisure Partner

8/10

Excellent

09 Dec 2024

Lounia

The staff was friendly. The room was very nice. My only complaint would be that the towels were dingy and the robe had a stain on it. I would suggest for them to get better laundry supplies or replacing the towels more frequently. Other than that I enjoyed my stay. But fyi bring your own towels

Leisure Family_with_children

4/10

Poor

04 Dec 2024

Manish

Booked the mountain suite but realized they didn’t give us the mountain view suite in the morning. Paid extra for nothing

Leisure Partner

10/10

Exceptional

01 Dec 2024

Anthony

Excellent

8/10

Excellent

07 Nov 2024

Angel face

The shuttles to Aspen were free of charge and the routes were easy to navigate.

Leisure Partner

8/10

Excellent

27 Oct 2024

Mary

We enjoyed are stay

Leisure Family

6/10

Pleasant

26 Oct 2024

Renjith

Clean room easy check in

Leisure Family

10/10

Exceptional

21 Oct 2024

Kristin

.

Leisure Family

8/10

Excellent

13 Oct 2024

Rebecca

Great location but be aware if you travel in off season a lot of dinning and activities are closed.

Leisure Family

8/10

Excellent

08 Oct 2024

Michael

I 1st want to say the hotel is beautiful! The spa was wonderful- did 2 treatments. The room was very nice and quiet. All that being said the BIG PROBLEM that we had was we were not staying here for 1 night as in (we needed a hotel room for a business meeting or something). We stayed here as part of our vacation. The very day we checked in, the front desk told us that most everything had closed for the season break. Including the steakhouse restaurant in the hotel!!! Are you kidding me?! That restaurant only served breakfast and was totally understaffed. The service was not up to par and the few employees looked stretched thin. We only ate there once. The lobby bar had/offered…well bar food. We had to and did go to Aspen (20 minutes drive) for the rest of our meals. What a pain in the ass! I completely understand seasonal places but there should have been a clear notification of such with this hotel AND with EXPEDIA.com when choosing this hotel. I would have booked a different hotel in a different location had I’d known. Therefore I have to say my experience and stay was below average at best!! Mike - Nashville.

Leisure Family

8/10

Excellent

22 Sep 2024

Carol

The surroundings are beautiful! The problem was mostly through hotels.com not at the resort. The only issue was a very loud a/c fan. We had to get a box fan and open the door. Glad it wasn’t snowing

Friends_and_family Family

10/10

Exceptional

04 Sep 2024

Verified traveler

Aspen Music Festival

We came for the music festival. the valet when we arrived was super helpful. We were on the 6th floor, so you have to go up a few stairs, but he helped us get all of our luggage, chairs (for the festival), etc. up the stairs and into our room. Wonderful place. Loved the fact that the hotel property is right on the ski run. Tons of dogs, which we love. Loved the place and how friendly, helpful and attentive all of the employees were. We'll be back.

Friends_and_family Family

2/10

Poor

03 Sep 2024

Kylah

0 stars because I booked through Expedia. CLEARLY states on my reservation I had until August to cancel for free. I canceled in May. Turns out, they never canceled it with the hotel, cited hotel policies and I’m out $600 solely because I used Expedia. You read that right. SIX HUNDRED DOLLARS. You will get partially refunded, even if they claim it’s free. BE WARNED AND BOOK DIRECT THROUGH THE HOTEL! Total scam.

Leisure

6/10

Pleasant

03 Sep 2024

Ashley

We had some issues at check-in and were double charged. I am waiting for some of it to fall off our credit card like I was promised. Lobby and bar area is great. Outdoor amenities such as the pool are dated, but overall we had a nice time as a family.

Leisure Family

10/10

Exceptional

23 Aug 2024

Alexandra

Great place to stay in the summer if you are in the area for hiking/ backpacking. So many close amazing trails!

Leisure Partner

4/10

Poor

19 Aug 2024

Verified traveler

A/C Broken in Over 200 Rooms

No A/C. No one would answer the front desk phone. Had to keep walking back and forth from room to lobby. Never resolved issue. Had to use a box fan.

Business

4/10

Poor

14 Aug 2024

Alexandra

The service was terrible and also the food in the restaurant was very average

Business

4/10

Poor

13 Aug 2024

John

the a/c didn't work for the entire stay, yet the front desk kept telling me that it would be fixed any minute

Self

10/10

Exceptional

07 Aug 2024

Renee

Lovely!

10/10

Exceptional

04 Aug 2024

Ashfaque

Safe and quite and good customer service and good breakfasr

2/10

Poor

30 Jul 2024

Verified traveler

Dirty hotel- housekeeping and cleaning issues

Guest services not helpful…
No Pool towels and minimal towels in hotel room
Hot tub didn’t work
No body wash nor soap in shower
Trash left in room upon entry
Stained carpet
Items left in fridge from prior guest
Hair and toiletry remnants in bathroom upon arrival
Hair on bed cover upon arrival
Broken curtain chain
Mountain View was really a pool view
Common areas were extremely hot
Tv remote control wouldn’t work and was dirty
Dog in pool area - sanitary concerns
Toilet wouldn’t flush
Bed was comfortable and excellent food at hotel restaurant

Friends_and_family Family

2/10

Poor

30 Jul 2024

Verified traveler

Dirty hotel- housekeeping and cleaning issues

Guest services not helpful…
No Pool towels and minimal towels in hotel room
Hot tub didn’t work
No body wash nor soap in shower
Trash left in room upon entry
Stained carpet
Items left in fridge from prior guest
Hair and toiletry remnants in bathroom upon arrival
Hair on bed cover upon arrival
Broken curtain chain
Mountain View was really a pool view
Common areas were extremely hot
Tv remote control wouldn’t work and was dirty
Dog in pool area - sanitary concerns
No concierge Sunday - not told when checked in
Toilet wouldn’t flush
Bring your own towels, toiletries and cleaning supplies …
Bed was comfortable and excellent food at hotel restaurant

Friends_and_family Family