Name: Hideaway Inn Mt.sunapee
Address: 1403 New Hampshire Rte 103, Newbury, US

10/10

Exceptional

19 Jul 2026

Jackelyne

Family friendly

Family_with_children

4/10

Poor

16 Jul 2026

Kristin

We had previously stayed here in October and enjoyed our visit, which is why we booked two additional stays for events we had planned in the area. Unfortunately, this recent stay was very different from our previous experience. I want to preface this by saying I am not picky when it comes to hotels- I don't need anything fancy, I just want a clean room with fresh sheets and towels, a hot shower, and a comfy bed. When we arrived around 10pm we immediately noticed that our room was not clean. The rug and floors had visible crumbs, dirt, and hair, with a lot of dust buildup along the floorboards and walls. The shower had hair, including what appeared to be pubic hair, and there was a dirty towel hanging behind the door. Additionally, one of the two towels folded on the rack was damp, which led me to believe it had been used and refolded. Since we knew about the towel closet, my husband went to look for additional towels. However, the only towels available in the closet were bath mats, so our family had to use bath mats to dry off after showering. I had difficulty sleeping wondering whether the bedding had even been changed. But because we arrived late and there is no staff on site, we were unable to report these issues or have them addressed during our quick stay. We checked out early the next morning, so there was no opportunity to speak to anyone before we left either. I emailed the property with my concerns and have yet to hear back from anyone.

Family_with_children

6/10

Pleasant

15 Jul 2026

Anne

Room was above the pool so was damp and smelled moldy. Towels woyld not dry. No one on-site. Coffee was good but no spoons or way to stir in sugar. Cute decor and clean overall. Close to off-site restaurant that was good. Bed was overly soft. Pool was big but water was chilly and cloudy. Nice outdoor deck.

Partner

8/10

Excellent

12 Jul 2026

Helena

Pictures look better than the actual place. Room has a smell when you get in.

Family_with_children

10/10

Exceptional

12 Jul 2026

Diana

Check was incredibly simple. I did have to get used to the fact that there is no staff around, though, which felt very futuristic to me. And the piped-in 80s New Wave music certainly added to the sci fi ambience. But everything was clean and well maintained and my room was really comfortable. All in all, it was a very good experience.

Self

2/10

Poor

12 Jul 2026

Elaine

Where to start?
1)No staff on premises to help
2)Horrible smell when entering the room, and it does not go away. It's an intense mildew smell, like a sewer overflow. I had to get to a show so I did not have time to deal with room smell. Opened the window and turned on AC.
3)Electric plugs near the table which sits above the mini-fridge do not work. That would be where I need to plug in hot water pot, and prepare my breakfast.
4) Old food in fridge and some food remains on floor, indicating that the room was not well cleaned.
All communication is by cell text. Person is responsive almost immediately. That's the good news! There is no one else to help. I could not spend another night in the bad smell, and requested a refund for that night. it was offered.

Self

4/10

Poor

07 Jul 2026

Linda

So it's a virtual thing. So there is no front desk. Trying to check in was horrible. Thank God for the housekeeper. The rooms we had did smell like a dog kennel. It was a gross smell. The rooms could use some furniture. There is a bed, two chairs and a mirror. That's it. No screen on the window. Oh and a record player that hangs on the wall. I will not be staying there again. But like I said the housekeeper was an amazing lady. Thank you for your help.

Friends_and_family Family

4/10

Poor

05 Jul 2026

Susan

We had a disastrous stay here. The bed creaked extremely loudly and eventually I had to take it apart with my bare hands and remove the headboard altogether. There was no cleaning service at all and not one maintenance person on staff during the busiest weekend of the year to help with issues like a falling apart bed. Stay away! This place is a disaster.

Partner

10/10

Exceptional

05 Jul 2026

Laura

Did not see staff at all, was able to check in and out on line. Cute lodging. Clean. Convenient tavern shares a parking lot with the hotel

Family_with_children

4/10

Poor

05 Jul 2026

David

Wanted early check-in. No staff at hotel. The housekeeper was the only person who was at the hotel - she was wonderful. Coffee machine in the lobby could not make a cup of regular coffee.

Next time I'll sleep in my car.

6/10

Pleasant

05 Jul 2026

Ken

Semi clean room. Major dust bunnies. No dresser to unpack clothes. No coffee pot or microwave.

Friends_and_family Family

2/10

Poor

03 Jul 2026

Victoria

Not clean at all snacks out of stock

8/10

Excellent

03 Jul 2026

Carol

Nice place once you get the hang of the keypad entry
Clean. Nice yard.

Partner

6/10

Pleasant

02 Jul 2026

Erik

Fine. Will stay again. Clean room, though it was oddly really humid. No staff to be found. No ice. Pool was freezing.

It’s a bargain though and proximity to lake and mountains is great. We’ve been going here for years through many owners/redesigns. Hoping the latest owners keep up with it.

6/10

Pleasant

29 Jun 2026

George

The hotel itself was great...clean, comfortable, nice seating areas, location, etc. However, the reason why I rated it only a 3, along with 1 star for staff, is due to the fact there is no staff on duty and this becomes a problem when there is an issue at surfaces at the hotel. Starting at 2:30 in the morning, there were guests in the hotel that were loud, arguing, up and down the halls, and quite disruptive to the guests. I looked up a number to call, called and explained the situation and they indicated the would 'report the incident to the innkeeper'. This issue died down briefly, but resurfaced again and went on well beyond 5am. I don't know whether they sent anyone or not, but had there been someone on staff, I am sure it would have been quite noticeable and dealt with immediately. While they had taken all my contact info, there was no follow-up either from the hotel with how they were handling the situation or even an apology. Staff-less hotels certainly raise a big red-flag for me now as it relates to safety and security.

Friends_and_family Family

8/10

Excellent

26 Jun 2026

Daniel

I was surprised to find out that this property was primarily unstaffed. No check-In desk personnel, etc. You need to use your cell phone to get a log-in and information about your room and key code. (The cell phone service is weak by the way). The rooms were very good. Large, current, and clean. There is a 'help' kiosk and phone in the lobby. One service was helpful, the other was not (call center). There was a delay from the Hotels.com reservation to when the Hotel received it. (~30 Minutes). There was a cleaning person around, but that was the only employee I saw. Hotels are becoming more and more expensive. This presented one of the best values in the area.

Self

4/10

Poor

26 Jun 2026

Jayne

Not sure what this hotel is trying to accomplish.I am not a fan of the \"self-check in\" with no staff to be seen, but everything went fine with the on-line check in.The room is just lacking in any thought s of guest experience.There is NO desk/table/console top to put your keys/purse etc and everything is then forced to be on the floor.Big secret: many people eat/work in their guest room and we need a table.We work on laptops or want to play games/read/set a coffee cup down and need some sort of table top.There were 2 very large, seemingly comfortable padded chairs, but were on opposite sides of the room so we had to either drag them together or shout at each other from opposing corners to have a conversation. Not everyone wants to sit on a bed hunched over a computer or balance a plate of food or cup of coffee.There was plenty of room to put the chairs together and add a table in between.There is a ridiculous old record player on a tiny shelf that added nothing.The lighting is maddeningly pitiful-very, VERY dim bulb in entry was the only ceiling light. 2 very small, very dim hanging sconces and one inept floor lamp that wouldn't light the pages we had to read - non-functional, horrible. athroom lighting was only fair. Seems like hotel is only going for some type of \"ambiance\" and not thinking of guests. Back deck was worn out and paint peeling with an old boat stored beside it. They tried some old chairs and string lights, but it was sad. No in-room coffee maker.CRAPPY experi

Self

10/10

Exceptional

25 Jun 2026

Alison

absolutely loved our stay
so close to sunapee state park
beautiful vintage like decor
very clean
extremely comfortable bed
loved the easy contact less check in
our room was ready early which was great !
We definitely will be back again

Partner

10/10

Exceptional

24 Jun 2026

Tonja

Clean rooms and comfortable beds.

Family_with_children

6/10

Pleasant

22 Jun 2026

Alyssa

The room smelled like mildew - to the point where my clothes smelled like it even after I got home. The room had only a few hangers to store clothing - there were no drawers at all, so you had to live out of your luggage. The blanket had a suspicious brown stain, but was replaced promptly when I texted. The strange thing is that there's no staff. I didn't see one person who worked there. You check in on an ipad (which didn't have my reservation). There's no daily room cleaning/bed making. It's fine, just not for the price.

Self

10/10

Exceptional

21 Jun 2026

Tonja

Love the theme for this property, so cute! Easy check in after hours. Easy parking too as we had a small trailer. Room was clean and comfortable.

Family_with_children

8/10

Excellent

20 Jun 2026

Herbert

There were no employees there when we got there. It's all remote check-in. The place is basic, dated, and clean.

Friends

6/10

Pleasant

20 Jun 2026

John

Overall the place was fine. Our room definitely had a strong musty smell but was clean.

Partner

10/10

Exceptional

15 Jun 2026

David

There is not a front desk staff. Everything is through email/phone. Once they process cc you will receive your room number and code to get into the room. It was a very nice clean inn. Definitely a great spot for a family.

Partner

6/10

Pleasant

14 Jun 2026

Maggie

It’s a bit creepy to have no human beings on the property to answer questions or provide warmth of service. Traveling alone it felt a bit ‘off’. There were not many guests either so while it was ok it was certainly not memorable. I would not recommend.

Self

8/10

Excellent

13 Jun 2026

William

Our room was clean ,but the only furniture in the room was the bed and a chair.
One chair not two and no table.
No place to sit and have coffee or a snack.

Pet

10/10

Exceptional

08 Jun 2026

Kristin

We walked in and the place is so cute and rustic. There was a luggage rack for us to bring our bags in. There was a freezer chest with free bagged ice in it which came in handy for our cooler for after our race. There is also a little coffee bar in the lobby. The room was well decorated, comfortable beds, clean linens and clean bathroom. There was soap and shampoo and conditioner. Also had a hair dryer. The shower had great pressure and was hot. Highly recommend this place for a short or long stay. We slept well and it was very comfortable.

Friends

10/10

Exceptional

31 May 2026

Hongbin

Cozy!

Partner

8/10

Excellent

31 May 2026

Brian

The check in was awkward. No staff and it took 20 minutes for the call center to send me a code for our door. After that everything was great.

Friends_and_family Friends

10/10

Exceptional

31 May 2026

Daniel

Loved the room and record player was nice touch!

Self

10/10

Exceptional

25 May 2026

Jason

Was nice and clean and modernized. A table in the room to do office type work at a desk could be helpful. Microwave and coffee maker too.

Partner

2/10

Poor

25 May 2026

Sararat

If I could give this place zero stars, I would.

I understand this hotel relies on a contactless, \"no staff on site\" concept, the model completely fails when an emergency happens. This was our second stay here. The first was fine, but this experience was an absolute nightmare.
We checked into our room at 5:15 PM, only to find the deadbolt on the door was completely broken and would not lock. We couldn't leave the room or our belongings unattended due to the obvious security risk. I called and texted the numbers they provided repeatedly, but it took a stressful 25 minutes just to get a human being on the line at 5:40 PM. To make matters worse, the code they gave us for a replacement room didn't even work, forcing us to go through the entire process of contacting them all over again.
The situation was ultimately resolved and we got into a new room, but it wasted 50 minutes of my night.
When I requested a partial refund or a fair discount for the severe inconvenience, they insultingly offered a mere 10% off. It is not like we were just missing a towel or the TV was not working. This was a major security issue. The fact that the door was completely broken means they did not even bother to check the room before check-in. As a paying guest, my time was wasted dealing with a maintenance failure that should have been caught during a standard room inspection prior to my arrival. A contactless hotel only works if the technology works.

Save your money and stay somewhere that act

Partner

10/10

Exceptional

20 May 2026

Anne

Hideaway very modern. Completely computerized. No staff to interact with. Did like it

Friends

6/10

Pleasant

18 May 2026

Darlene

Odd to check into a place with no actual person to greet you.
I didn't really like using the lobby phone to speak with someone about questions about checking in and getting my room number.
Room was clean and neat.
They have a closet for guests to go to get extra towels etc.
The biggest disappointment was the pool. The water was so cold we couldn't enjoy it at all. We paid extra for a place with a pool and then couldn't use it. Not sure I would stay here again.

Family

10/10

Exceptional

11 May 2026

Julie

Parking was easy and I always feel secure about parking.

Self

10/10

Exceptional

10 May 2026

Thomas

The place is great! I love the record players in the room. The only bad thing is there are no staff on sight. We had no issues, so it wasn't a big deal. If we had one though, I don't know what we would have done.

Partner

10/10

Exceptional

04 May 2026

Logan

Very clean room, no staff present as we checked in pretty late at night, and overall the hotel is a minimal-staff location. Lots of self-serve areas. Overall loved it!

Friends_and_family Friends

10/10

Exceptional

03 May 2026

Sararat

Clean room and very close to mt Sunapee

10/10

Exceptional

03 May 2026

Patrick

Great Service, clean rooms.

Family

2/10

Poor

26 Apr 2026

Ryan

This was by far the worst hotel I’ve ever stayed in. There is no staff. They double charged me after not sending out the codes to the room and canceling my stay without my knowledge.

The bed sheets were dirty, the room was bare, and they lacked basic amenities. This is a scam, DO NOT STAY HERE!

Self

10/10

Exceptional

25 Apr 2026

Jason

Perfect stay thank you

10/10

Exceptional

22 Apr 2026

Marilyn

Perfect family accommodations. Fun rec room on lower level for kids,fully stocked with games & big screen tv , in door pool-to keep kids busy. Lovely living room space with fireplace and board games, cozy lodge decor , coffee bar-on main level.Enjoyed nearby restaurants . We came off season & loved it! Highly recommend

10/10

Exceptional

19 Apr 2026

Gemma

I stayed here on a Thursday-Saturday and it was very chill not many people besides the worker who was very nice. Parking was very easy, lots of space. The hotel was super cute and had a great range of things to do in the building. The game room was a ton of fun and decorated really cute. My room was cute although when I arrived I noticed the toilet paper was opened and used from the previous guest and the carpet didn’t look vacuumed, but other than that everything was clean and tidy. Check in was super simple online and so was check out! I would recommend this hotel!

Partner

10/10

Exceptional

13 Apr 2026

Joanne

This hotel was recently updated and it is fabulous!It had an active room for every age and a beautiful indoor pool equipped even for handicapped guest.Outside a great firepit with outdoor trials to small sledding hill and further down to a wonderful sandy lake beach.
Great place anytime of year from skiing to leaf peeping.
I will definitely be back!

Friends_and_family Family

2/10

Poor

13 Apr 2026

julianne

I didn’t stay at this hotel. They had a water problem. So I couldn’t check in. No big deal. Love the place. Been there a ton of times. Expedia is the problem. Charged me even though I didn’t stay there. Refused to refund me. Horrible 3rd party platform. Should be ashamed of their lack of service and shady business practices.

10/10

Exceptional

27 Mar 2026

Andrew

Well maintained, nicely decorated and ticked all of our boxes. I highly recommend staying here.

Partner

10/10

Exceptional

26 Mar 2026

Uziel

The rooms were clean but were starting to show signs of age. The bed would squeak and the mattress would sink in the middle. There was a fly in the room, which took forever to get it out. I thought the decor was nice. The concept is of Airbnb rooms but within a hotel. There’s no onsite front desk but there’s daily maintenance it seems. The living room lodge is cozy, the free cocoa/coffee was great, and the game room/pool was nice. Overall, it was a great value and would gladly return.

Partner

6/10

Pleasant

25 Mar 2026

Andrew

Caters to families so very noisy. Almost zero staff and those who were there were either powerless or unwilling to assist.

Family_with_children

8/10

Excellent

21 Mar 2026

Elaine

there a few empty snack food wrappers under the bed so I guess that area hadn't been cleaned
Also the window was not well sealed so the traffic noise was audible in the room-we were facing the road
otherwise ok, weird not having anyone there to greet you or onsite

Friends

6/10

Pleasant

20 Mar 2026

Juan

The rooms were clean but the walls are paper thin. We were able to hear EVERYTHING from the room next door. Things I would’ve rather not hear.

Partner

10/10

Exceptional

11 Mar 2026

Ashwin

Clean spacious rooms. Easy access for skiing. Staff were friendly. Great amenities for kids, good clean pool.

Friends_and_family Family

4/10

Poor

11 Mar 2026

Angela

Easy to check in.
Clean and spacious room but limited furniture and broken lamp (switch missing & bulb was not in the lamp).
Old air conditioning - very noisy and inaccurate/ineffective temp controls. Older windows - noise from the highway quite loud.
Additionally, in case there is a late bird guest in the room above you, forget about a restful night sleep - footsteps noise and interference are really bad (ask to be on the 2nd/top floor).

8/10

Excellent

06 Mar 2026

Joshua

Overall, not a bad place but the Staff was non existent and its always helpful to have someone to assist you when you're in a new place. Check in was not as smooth as it should have been, and the overall cleanliness left something to be desired. 3.5 stars overall.

Partner

6/10

Pleasant

05 Mar 2026

Terrence

The property and rooms were great. The only let down was that there was no front desk or anyone there to check you in. Myself and another guest were trying to check in and neither one of us could get a hold of anyone to tell us what room we were in. The house keeping staff was helpful in getting us to our rooms eventually but this was very frustrating to deal with.

Self

10/10

Exceptional

02 Mar 2026

Donna

we did not use the pool the room was clean staff was friendly restaurant next door was fun and ski rental was all in the same parking lot

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Jennifer

Wonderful and a shuttle to the ski mountain so much easier than parking to ski! Absolutely loved the record player in the room.

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

heather

The KINDEST staff and adorable place to stay

Family_with_children

8/10

Excellent

28 Feb 2026

Zakery

We enjoyed our stay! The room was very large and well decorated. The location is great for skiing, and there is a yummy restaurant just across the parking lot. My only complaint is that the indoor pool was very chilly. We made it work. Otherwise, the check-in and checkout process were very easy, and we had a nice stay.

Family_with_children

10/10

Exceptional

27 Feb 2026

Richard

Logan on the front desk was incredibly warm and helpful individual.

10/10

Exceptional

25 Feb 2026

Noriecel

We had a great stay and the staff was super helpful.

10/10

Exceptional

24 Feb 2026

Sarah

Great location right next to Mount Sunapee. Super easy check in and check out. Clean, quiet and all you need for a night after skiing.

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

Robyn

amazing stay - clean and fun! game room ,pool, records and fabulous lounge and FREE coffee machine with espresso etc.super nice staff and next to a great pub and ski shop.

4/10

Poor

23 Feb 2026

Patrick

We skied all day, checked in at 4, left to eat shortly after that, then went to the pool, so we didn't spend much time in the room.
About 9:30, we are in the room and my son is walking around in bare feet. He starts complaining about foot pain, and he's got all these tiny shards of glass or quartz in his feet. Turns out the floor of our room had glass dust or sand spread all over, and it scratched up my kids feet. We got up and left by 7 AM, so we didn't spend a lot of time in there, but they need to use a good vacuum, that was bad.

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Daniel

Great place for families. All the amenities were perfect after an awesome day of skiing at Sunapee, which is basically across the street. We'll definitely be staying again!!

Family_with_children

10/10

Exceptional

19 Feb 2026

Mike

clean room

10/10

Exceptional

17 Feb 2026

Ryan

Clean room. Nicely decorated. Comfortable bed. Enjoyed the game room and nice lobby. So close to Sunapee skiing was the best.

Pet

10/10

Exceptional

06 Feb 2026

Lucinda

Staff were super friendly. Rooms were cozy. Our dog was welcome. A great experience!

Leisure Family

8/10

Excellent

05 Feb 2026

Zhinong

Clean

Self

10/10

Exceptional

03 Feb 2026

Jack

Large clean room with a comfortable bed and really nice clean sheets and clean towels. Nice large shower. Room comes with a small fridge. Great location for skiing at Sunapee!!
Coffee is complementary, in the lounge area that has a fireplace and ample space to read or work on laptop. A great Irish pub next door makes an easy choice for dining.
Check in is online and the room lock code is emailed for self service seemless access. So easy - Definitely recommend !!

Self

10/10

Exceptional

02 Feb 2026

Emily

Love the no contact, online check in/out. We got the room number and code texted to us, so we could go straight in. The room was spacious enough for our equipment (two snowboards + gear) and clean. The bed was comfortable.

I also appreciated the little coffee bar set up in the common area. Plus the games room (though we didn't use it, it was nice to know it was there.

Leisure Partner

10/10

Exceptional

02 Feb 2026

Jessica

Great value. Rooms were clean and comfortable. Location is less than a 5 minute drive from the mountain. Pool and downstairs area are fun for kids. Only complaint was that you could hear everything in the rooms next door.

Leisure Family_with_children

10/10

Exceptional

02 Feb 2026

Nicole

Great amenities. Clean! Cute decor

Friends_and_family Family

10/10

Exceptional

31 Jan 2026

Taylor

Staff was friendly! Check in and check out was super easy. Staff was very accommodating. Perfect spot and very close to the mountain. Perfect skiers get away!

Leisure Partner

2/10

Poor

30 Jan 2026

John

The only thing good about the Hideaway is the location. With no reception desk it is self-check in and the process is painful. When I tried to reserve a room, from the hotel lobby I found it was easier to sit in the lobby and reserve thru expedia. Not to mention their 48 hr no refund cancellation policy. Once in the room it was baren, no desk, no shelf nothing to put my luggage on except the floor or 2 small chairs, no alarm clock and no in rm coffee machine. The bathroom was OK but the frame around the mirror was falling apart. And to boot there was some truly offensive artwork on the wall. the value was nowhere near the cost. Never again no matter how good the location is

Leisure Self

10/10

Exceptional

26 Jan 2026

Kimberly

easy check-in, large room, only wish there would have been a microwave in the room

Business_and_leisure Self