Marbella Hotel

2/10

Poor

20 Jun 2026

Karim

This hotel is the definition of false advertising. It is marketed as a luxury all-inclusive resort, but in reality it's more of a \"some-inclusive\" hotel, you never know what's included and what isn't, and nobody clearly explains it.
We booked a Junior Suite with a \"jetted tub.\" There was no jetted feature at all, just a tub with the jetted feature not working. We also booked a double bed and received two single beds pushed together.
The biggest issue was the boat excursion. We were told all guests receive a complimentary boat trip. On our last day, we were suddenly told we had booked the wrong cruise and would need to pay €750. Apparently there were multiple cruises, but nobody ever explained which one was included.
The only compensation offered was a dinner at one of the hotel's restaurants, which was already included in our package anyway. (We were compensated with something we already had) and even if it was included didn't we weren’t even considering it because we knew the food was going to be terrible.
The drinks were just as disappointing. Everything felt cheap, with artificial syrups, fake flavors, and low-quality liquor. Nothing felt premium or luxurious.
When we asked for proper compensation, management told us nobody at the hotel had the authority to offer any and that only the General Manager could help, but he was conveniently on vacation.
This was not the luxury all-inclusive experience that was promised.

Partner

10/10

Exceptional

16 Jun 2026

Olanrewaju

We stayed at the Marbella Collection for 6 days with our two young daughters and it exceeded every expectation. From the moment we arrived, the whole experience felt effortless and when you’re travelling with little ones, that means everything.

The location is stunning, the beach and pools were the highlight of each day for the girls and felt safe and manageable for families. The food was a real highlight too; great quality and variety throughout, the dining experience genuinely added to the holiday.

What really set this apart was how family-friendly it felt without being exclusively a “kids’ hotel.” Our daughters were catered for brilliantly while my husband and I still felt like we were having a proper holiday. The rooms were spacious and comfortable for a family of four, and the staff were consistently warm and attentive throughout.

A special mention to two team members who truly stood out. Lydia at reception was warm, kind and genuinely welcoming from the very first interaction and went above and beyond to help make my husband’s birthday special — doing so with such grace it felt truly personal. Aurora was equally brilliant; so patient and kind in answering all my questions about the resort. These two are a real credit to the Marbella Collection.

An easy five stars. Highly recommended

Family_with_children

10/10

Exceptional

01 Jun 2026

Amit

I would highly recommend this hotel for families with children of all ages. It is a luxurious hotel with multiple pools and restaurants.

Amazing food options for our family with various dietary requirements (Ie Gluten-Free and Vegan). All allergens were clearly displayed at the buffet which made it very easy for us. They even made a gluten-free pizza for my wife at the a la carte restaurant.

Only slight downside is that the private hotel beach is not sandy but still a nice beach for our 4 and 6 year old children with some artificial sand. They also allowed 30 minute free use of some of the water sports at the private beach which is amazing.

We travelled to Georgios beach around 20minutes taxi journey (40euro) for a lovely sandy beach!

We would definitely visit and use the hotel again!!!

Thanks

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

john

Location and food quality spot on

Family_with_children

10/10

Exceptional

31 May 2026

Hannah Cerys

We had a wonderful 10 days with our son. Lots of things to do and places to eat. We particularly enjoyed the pedals and water park slides

Family_with_children

10/10

Exceptional

28 May 2026

Oliver

Staff were super friendly and helpful. Incredible attention to detail.
Food and drinks were all great.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Christian

The room with the jacuzzi was amazing! The panorama view on the sea with the sunrise was stunning.
The buffet restaurant had quite a lot of varieties of meals and they tasted good.

Partner

10/10

Exceptional

14 May 2026

William

Spotlessly clean and well maintained, the place looked like a newly built hotel. Staff are amazing.

Food was varied and high quality, we used the main buffet, the French and the Asian restaurants for dinner and the buffet and Italian for lunch.

Drinks were all top shelf brands and service at the bars fast and efficient.

The all inclusive is truly \"all inclusive\". However, if you are used to Mexico all inclusive then this place is a little more restrictive as you are limited to the number of a-la carte dinners that you can have in a week.

The room that we had was great. Modern, lovely sea view, spacious with plenty of wardrobe space. The mini bar is also part of the all inclusive.

There's a water park for the kids and it is well away from the main pools.

The gym is adequate. Spacious but lacks sufficient equipment if the hotel is busy.

All in all, don't hesitate to book. We've done Mexico 4 times and Dubai/Fujaira all inclusive 3 times. This place did not disappoint and we will be going back.

Tip: if you are not going on a package deal, hire a car. We used Eurohire and just let the car sit for 3 days at the hotel. It was cheaper than a taxi from/to the airport.

Partner

8/10

Excellent

08 May 2026

Dean

Great holiday for a short break. Staff were very accommodating, friendly and hard working. The resort is not very well connected. So getting from the resort is only by bus or taxi. There is only access to al a carte restaurants is limited based on length of stay. This isnt in keeping with other 5* hotels we've stayed at. The food in the buffet was ok, if a little cheap. Eg chicken skewers were clearly processed. The chicken at the bar and grill was clearly fresh. The hotel offers good amenities but these aren't clearly advertised ( i.e. the evening cruise). The gym facilities are basic for this size hotel. Which is a shame given the emphasis on sports. The gym classes are great. No one explained how we could dine at other marbella restaurant. The room was excellent. The choice of Pillows a great touch. Late check out was a disaster. We didnt know until after we had to leave the room that we could actually check out late. So everything was already packed and last minute sun bathing missed in case we had to leave. I seems better process needed

Partner

10/10

Exceptional

07 Nov 2025

Baldeep Singh

The all inclusive package was a delight. We had a fantastic stay at the resort and travel to the main town was easy.

Leisure Family

10/10

Exceptional

05 Nov 2025

reshma

Clean rooms, beautiful gardens

Leisure Family

8/10

Excellent

03 Nov 2025

Mr Jamie

Lovely hotel, full of fantastic restaurants.

Leisure Family_with_children

10/10

Exceptional

28 Oct 2025

Daniel

The whole experience is exceptional. The variety of food and drink is amazing. The staff look after everything and you're never waiting too long for service.
The hotel itself is stunning and the rooms are luxurious. We had the Junior Suite with a panoramic view which had an incredible view.
We'd be back again in a heartbeat.

Leisure Family_with_children

8/10

Excellent

20 Oct 2025

Israel

Clean room, staff friendly for the most part.

Friends_and_family Family

6/10

Pleasant

16 Oct 2025

Christopher

Staff very friendly and helpful, lots of staff as well so

10/10

Exceptional

09 Oct 2025

David

From the moment we arrived until the minute we left all of the staff were lovely

Leisure Family

10/10

Exceptional

08 Oct 2025

Judith

The staff were phenomenal and very friendly. We were surprised to receive a room upgrade upon arrival and had an additional outdoor living area of our own. We enjoyed the spa and the dining experiences that Marbella offered. Would highly recommend this resort.

Leisure Friends

10/10

Exceptional

26 Sep 2025

Jennifer

Lovely hotel,

10/10

Exceptional

10 Sep 2025

Oliver

Loved the resort and how big it felt. Had a great private beach. My only comment was the reception ladies felt a little off 1/4 of the ones we dealt with seemed genuine and nice. Loved the a la carte restaurant kuzina

Leisure Partner

8/10

Excellent

28 Aug 2025

Oliver

Our stay was great, most of the staff where excellent but a couple let the overall service down

Leisure Family

10/10

Exceptional

26 Aug 2025

terri

The resort was lovely but not enough buggy’s to help people like myself who struggles with arthritis or for others who may have disabilities and can’t walk up the steep hills . Also the staff on the majority were lovely but there were a few who could not be bothered. And the hotel is lovely but attention to details like dead orchids in the common areas let the 5 * rating down
With all of the above said I would still recommend the resort because me and my family had a lovely time

6/10

Pleasant

26 Aug 2025

Verified traveler

Dissatisfied & dissapointed.

We booked two one-bedroom bungalows with private pools (rooms 500 and 503) for a family celebration. Sadly, room 500 was a huge disappointment — the pool was so small it was unusable, and it was filthy on arrival. Within the first hour of check-in I was chasing reception, calling maintenance (who left muddy footprints in the room), and writing emails instead of relaxing. We never once used the pool, despite paying a premium for it.

Communication from the front office was poor, with no follow-up from the manager despite repeated complaints. While a few gestures were eventually offered (dinner, massage, transfer), they did not make up for the fact that we paid for a service we couldn’t use.

That said, some staff were outstanding: Niki at Kuzina (breakfast), Mo at the main pool, Ionna at Guest Relations, Mark at the water park, and Alexander, who finally helped resolve part of the issue. Their excellent service was the highlight of our stay.

Overall, it’s a real shame, great staff in some areas, but a very disappointing experience with the accommodation and management response.

Friends_and_family Family

10/10

Exceptional

23 Aug 2025

Eyal

Not our first time there as a family. We love the place

Friends_and_family Family

10/10

Exceptional

22 Aug 2025

Vikram

Brilliant facilities for young kids

10/10

Exceptional

16 Aug 2025

Murat

A fantastic family holiday. The staff and management were outstanding — always professional, kind, and attentive, which really made the experience special.

Food was a highlight: the open buffet was impressive despite the crowds, and the à la carte restaurants added variety and quality. The sea is nice (though we’ve seen even better in the Aegean), but the service more than makes up for it.

This is very much a family place rather than for couples seeking a romantic escape. For us, it was perfect, and we would happily return.

Leisure Family

10/10

Exceptional

06 Aug 2025

Anthony John

Spacious clean room. Definitely coming back.

10/10

Exceptional

01 Aug 2025

Andrew James

Beautiful location, fantastic hotel and above all wonderful people, a truly brilliant family holiday

Leisure Family

8/10

Excellent

30 Jul 2025

Alison

Lovely hotel and great facilities. Staff super helpful and friendly. Dining options and food ok.

Leisure Family_with_children

10/10

Exceptional

22 Jul 2025

Caroline

Fantastic family friendly hotel. Not too “kids orientated” - great balance! Various pools to choose from. Non motorised water sports complimentary every day for 30 mins. Various options for dietary requirements. If you visit the Asian restaurant is a must!

Leisure Family_with_children

10/10

Exceptional

12 Jul 2025

donna

The hotel complex is built into a hill overlooking the sea so there are beautiful views from almost everywhere.

All people working at the hotel are friendly, polite and extremely helpful. All facilities are well looked after and very clean. We loved our sunset cruise one evening and the water sports and air conditioned gym. All in all,
it was great stay.

Leisure Family

10/10

Exceptional

11 Jul 2025

Emanuella

Beautiful grounds clean rooms seem to have been renovated recently . Very polite attentive staff delicious food . Lots of activities for kids and adults . Could not fault this hotel .

Leisure Family

10/10

Exceptional

29 Jun 2025

Mohamed

Great stay

Excellent food, service, location.
I have no comments to be honest, I can say just everything was amazing.
The staff are very friendly.

Friends_and_family Family

10/10

Exceptional

14 Jun 2025

James

MarBella is a high quality hotel, with extensive facilities, all-inclusive board and a range of dining options. Staff were all both professional as well as warm and friendly helping make the stay even more enjoyable. A choice of pool or beach for lazy days and a range of restaurants make for a nice choice of meals. Since I last visited, the hotel has migrated to an all-inclusive offer, which contained a wide range of drink options to select from. On this visit, there was a very high proportion of families with pre-school children (which made some meals noisy), but overall an excellent hotel and I would love to return in future.

Leisure Friends

10/10

Exceptional

08 Jun 2025

Prachi

great stay, great service and the food was amazing. The beach area was ideal. Not really a couple friendly hotel as too many children. But this didn’t bother us too much!

Leisure Partner

10/10

Exceptional

03 Jun 2025

Katherine

Beautiful hotel, staff were excellent. The two young men over from Belgium running the activities for kids were amazing. Food is lovely and service around the pool very quick.

Leisure Family

6/10

Pleasant

27 May 2025

Daniel

Not everything it promised to be, access to restaurants restricted.

Friends_and_family Family

10/10

Exceptional

26 May 2025

E John

We liked the sea view and the food was good.

Leisure Family

2/10

Poor

23 May 2025

Ina

We booked this hotel for our honeymoon. Absolutely Stunning property, and great staff. However, any other than top tier rooms look, feel and configured like motel 8 ( and we booked their premium room with sea view). Showers and sinks don’t drain and it feels like the rooms have not been updated since 1975. Also, if you don’t want to feel like you’re on a cruise ship with 0182736637373 small screaming children and water slides, do NOT book the hotel. Also, the bed is made from two twin beds and I was sleeping in the crack.

There were numerous issues with the resort in addition to that.

Staff seemed to be trying their best however we’re all discombobulated and had no idea where to even order a coffee for us at breakfast.
There was tons of food splattered all over the furniture at breakfast as well, like beyond anything I’ve seen (I’m assuming the resort is short staffed and the staff that they have are barely keeping their heads above water).
Upon our request to get a better room, we were offered an upgrade for the last two nights of our week long stay, which would mean we’d have to crouch in the noise box of an outdated minuscule room for several nights while attempting to sleep in a crack between two beds pushed together.
False advertising doesn’t begin to cover it, I can’t even express how dissatisfied and disappointed we are, wasting two days trying to get a different room at this hotel and just trying to give them a shot. The photos of the property are not all true.

Leisure Partner

10/10

Exceptional

15 May 2025

Nicholas

My wife and I stayed at Mar-Bella Corfu as part of our honeymoon. From the first moment we arrived and up until after we checked out and were on our way to the airport, the staff here have made us feel welcome, relaxed, and at home. Our stay has been delightful, from the excellent facilities, activities that were provided (we spent many a morning and afternoon lounging at the private beach, enjoying the pristine and crystal clear waters), outstanding service, and delicious food.

Our only regret is having to leave, we can say with certainty that we will return again in the future, and can highly recommend a stay here. Magnificent.

Leisure Partner

8/10

Excellent

26 Apr 2025

Jana

Overall the hotel is nice, surrounded by mountains with spectacular sea view. It’s newly refurbished, especially the rooms were beautifully designed.
Pros:
Access to restaurant dining, the food was delicious in most places
Additional perks if you have booked superior stay (e.g. boat trip, small treatment in their SPA, beach bag, little presents for kids etc.)
Kids aqua park (water in the pool could have been wormer though)

Cons
As the hotel recently opened after winter, we felt that the hotel was understaffed and some of the amenities were not available (yoga sessions, wine testing, restaurants closed etc.)
Kids club was at a very poor standards, little choice of kids activities, lack of organisation and late events, staff not trained. Also it was surprising that there was no outdoor playground for kids
Spa facilities and amenities average
Food choice at the buffet repetitive and basic

Leisure Family_with_children

6/10

Pleasant

19 Apr 2025

Christopher Charles

The hotel and general experience was great, however they sell it as coming with activities for children which basically there isn't, the childrens activities weren't there when they said they would be so if you plan a day staying in the hotel because there is an activity that sounds good there is a good chance it isn't actually on when you get there; staff kept saying well it's an external contractor who does it for us so we don't know anything about it. Would have been fine if they just said no it's not something we do but they advertise it pretty strongly so they get a poor review for not really trying. If i had know I may well have decided it wasn't quite worth what they were charging in the first place, ho hum.

Leisure Family

10/10

Exceptional

16 Apr 2025

Nikhil

It’s a beautiful property and we had a fantastic holiday with our 9 year old. The staff is courteous and the hotel is clean with enough things to do. There are many different options to eat even at the pool or at the beach.

Leisure Family

4/10

Poor

30 Jan 2025

jyoti

Great for families but stay away if group of adults or couples visiting

Leisure Partner

8/10

Excellent

29 Dec 2024

Sarah Elizabeth

The hotel was in a beautiful location, the staff were extremely friendly and helpful, the rooms were comfortable and the pools really lovely (could do with being a bit warmer though). The hotel is however badly let down by having too many guests, terrible lighting in the communal areas where evening entertainment takes place (please dim the lights!!). Most importantly however was the absolutely revolting food! It was the worst I have experienced in a hotel in years! Cheap, mass produced and tasteless. Please consider making less food of a higher quality. It is so sad seeing waiters clearing away platefuls of uneaten food on every table at each meal. Thankfully we found some fabulous restaurants in Corfu Town, however it involved a 30 minute drive each way. If the food was sorted out and there were less guests, I would have given it 5 stars!!

Leisure Family

10/10

Exceptional

07 Nov 2024

Douglas

Lovely, friendly and helpful staff
Great family hotel. Kids had lots of fun at the Aqua park. Loved the slides.
Beach area was great, with lots of activities.
Food was lovely, especially the seafood at the Deck Bar and Grill, by the beach.
Overall we had a wonderful stay and would definitely come again.

Leisure Family_with_children

10/10

Exceptional

05 Nov 2024

Anna

Fantastic holiday destination, excellent service and fabulous facilities. Thoroughly enjoyable stay.

Leisure Family

10/10

Exceptional

27 Oct 2024

Matthew

The hotel has lovely views (both lush mountains and the sea). The staff are lovely. We went in late October and there were still plenty of staff. You can also order drinks & food via their app from around the pool, which was handy. The room was very spacious, clean and cool. The food in the main restaurant was delicious and varied by day. Breakfast was the same selection each day but there was a wide range of options so varied enough for a weeks stay. Couldn't of asked for a better stay.

Leisure Family

10/10

Exceptional

27 Oct 2024

Shek Ming

We loved the beach and watersports facilities, plenty of fish to see in a close and safe snorkeling area. The hotel can do with a bit more night time entertainment but we had an excellent time regardless. Staff were friendly and helpful.

8/10

Excellent

26 Oct 2024

Joanna Claire

We had a very relaxing week at MarBella Marbella

Leisure Partner

8/10

Excellent

02 Oct 2024

Simon

The room and the food I didn't like

Leisure Family

10/10

Exceptional

01 Oct 2024

Ayman

One of the best holiday destinations ever.
Thank you very much.

Leisure Partner

10/10

Exceptional

26 Sep 2024

Debbie

5 * Stay

Was amazing. The hotel and facilities were faultless as was the service and friendliness of the staff

Friends_and_family Friends

8/10

Excellent

26 Sep 2024

Llambro

Great

Leisure

6/10

Pleasant

18 Sep 2024

James

Not bad, very busy hotel, not many places to sit after dinnner and watch entertainment, beds very uncomfortable

Leisure Family

10/10

Exceptional

15 Sep 2024

Mkrtich

Real 5 star resort service 7 star very friendly and attentive Great restaurants and bars we like everything about this resort we will be back

Leisure Family

10/10

Exceptional

15 Sep 2024

James

Exceptionally friendly and helpful staff throughout the whole hotel. It really stood out as being a key feature of our stay. Food generally very good. Beautiful hotel and grounds. Great beach area.

Leisure Partner

10/10

Exceptional

11 Sep 2024

Oleg

👍

10/10

Exceptional

11 Sep 2024

Patrick

Incredible all around. Definitely recommend.

Leisure Partner

10/10

Exceptional

05 Sep 2024

Oleksandr

Recommended.

Leisure Self

8/10

Excellent

30 Aug 2024

Andreas

Overall great hotel. Be prepared to walk as this hotel is located in the hill and spans multiple levels.
Broken lifts made it difficult getting around.
We had a room with a private pool which was great but the open plan bathroom layout was not ideal for a family of four.

Leisure

10/10

Exceptional

30 Aug 2024

Emma Sara

Beautiful property, very well designed. Excellent pools and beach. Great food and drink.
Two minor gripes - main buffet restaurant needs a redo furniture old and not in keeping with exceptional standards elsewhere - staff in here very moody.
Second issue is wasps

Leisure Family

10/10

Exceptional

14 Aug 2024

Sara

Amazing staff and facilities. Excellent dining options.

Leisure Friends

10/10

Exceptional

14 Aug 2024

Andrea

A very big hotel, the decor indoors and outdoors is beautiful. The food was very good with buffet and a la carte restaurants, the drinks and cocktails included were also very good as well. My husband has a problem with one of his legs and they were very kind to provide transport to the beach. Service was excellent. Swimming in the sea is amazing.
The only problem is the entretaining in the evening. There is no lively music, so if you are travelling with teenagers or young adults you only have the option of playing cards and drinking cocktails to a jazzy not very well known background music. Make it a bit more lively !!

Leisure Family

10/10

Exceptional

10 Aug 2024

Sophia

Another amazing stay at this beautiful all inclusive resort!! Outstanding in every way, entertainment every night with beautiful food options, drinks and outstanding aesthetics.

Partner

8/10

Excellent

05 Aug 2024

Weerappulige Sajuna Wiraj

We stayed at Marbella for around 10 nights and had the most amazing time.

Leisure Family_with_children

8/10

Excellent

29 Jul 2024

Verified traveler

Mostly fabulous

Great things:
Staff, beach area, breakfast and lunch, fabulous G&Ts, pool and beach service was impeccable

Not so good
Evening food, evening entertainment, room under restaurant so super noisy from early and until late.

Friends_and_family Family

6/10

Pleasant

26 Jul 2024

Barbara

Beautiful property and stunning views however the food and service is not in line with the prices they charge. 5 star property 3 star service and food also they sell partial sea view rooms as sea view so be on the lookout for that

Leisure Family

10/10

Exceptional

21 Jul 2024

YEHUDA

Great all included 5 star Hotel in Corfu

Everything was amazing. Very good resort hotel on the beach with private organized beach. Very goid food for all included. Great drinks and cocktails. Good pools and garden areas. Will come again.

Partner

10/10

Exceptional

08 Jul 2024

Madeleine

The staff and service generally were excellent- special mention to the cleaning and housekeeping team who were out in force early in the morning making sure common areas were spotless!
Food was good especially the Mediterranean buffet (Kuzina) lunch and breakfast area.
Pool and beach club areas great and generally easy to find a lounger and clean towels.
Good service from the water sports team also.

All in all a relaxing and pleasant stay with no complaints

Leisure

10/10

Exceptional

02 Jul 2024

Verified traveler

Excellent but average food

Lovely stay at the best all inclusive I’ve been to. The drinks, hotel, staff and facilities are 5 star…however the food was not to the same standard and room service very slow/average for the price. There was always bed/table service by the pool, beach and at the various bars.

I would return, but given limited daily food variety I would not stay longer than 6-7 nights. People we spoke to mentioned the quality and dining options had changed since their previous stays in 2023.

As a young couple without children we had a great time.

Partner

10/10

Exceptional

27 Jun 2024

Ron

From the property manager to the bellboy….. all staff was amazing, very welcoming and very helpful with any of our needs.
Recommending this property as the best in Corfu.

Leisure Family_with_children

8/10

Excellent

25 Jun 2024

Mika

The hotel is clean and well maintained.

‏breakfast and lunch are only available in the buffet. we were given 4 vouchers for dinners in the hotel's a la carte restaurants. The food at the buffet was very simple, not very tasty, and repeated itself every day. It didn't feel like 5 star hotel food, And it was very crowded and noisy. On the other hand, the food in the a la carte restaurants was very tasty and the atmosphere is pleasant and more suitable for a 5-star hotel, it's a shame that you could only eat there a limited number of times and only in the evening. Instead we used 1 of the vouchers to a tavern near the hotel- NOT recommended at all! The food was terrible and there were wasps everywhere.

‏The service was mostly good, except around the pool-where the waiters didn't walk around, but stood by the bar the whole time and you had to go to them to order drinks.

‏The water park is nice for children, but apart from it there are no other places for young kids to play - there is no playground or playroom, and no kids shallow water pool.

‏As a gold status in Expedia, we were entitled to a room upgrade.
The upgrade offered was to the same room type only with a view of the sea instead of the garden, but the room was located in a remote and uncomfortable place, and there was no view of the sea at all but of a road and trees, and between the trees you could see a little of the sea, so we gave up The \"upgrade”.
‏I don’t recommend the hotel for people without kids.

Leisure Family_with_children

8/10

Excellent

25 Jun 2024

Mika

The hotel is clean and well maintained.

‏breakfast and lunch are only available in the buffet. we were given 4 vouchers for dinners in the hotel's a la carte restaurants. The food at the buffet was very simple, not very tasty, and repeated itself every day. It didn't feel like 5 star hotel food, And it was very crowded and noisy. On the other hand, the food in the a la carte restaurants was very tasty and the atmosphere is pleasant and more suitable for a 5-star hotel, it's a shame that you could only eat there a limited number of times and only in the evening. Instead we used 1 of the vouchers to a tavern near the hotel- NOT recommended at all! The food was terrible and there were wasps everywhere.

‏The service was mostly good, except around the pool-where the waiters didn't walk around, but stood by the bar the whole time and you had to go to them to order drinks.

‏The water park is nice for children, but apart from it there are no other places for young kids to play - there is no playground or playroom, and no kids shallow water pool.

‏As a gold status in Expedia, we were entitled to a room upgrade . The upgrade offered was to the same room only with a view of the sea instead of the garden, but the room was located in a remote and uncomfortable place, and there was no view of the sea at all but of a road and trees, and between the trees you could see a little of the sea, so we gave up The \"upgrade”.
Nice hotel for a vacation with kids, not a romantic vacation.

Leisure Family_with_children

10/10

Exceptional

17 Jun 2024

Sarah

Amazing All Inclusive Experience. Lovely facilities and friendly staff

Leisure Family_with_children

10/10

Exceptional

16 Jun 2024

Sarah

The all inclusive option is a huge plus with a good selection of nice bars and restaurants.
We spent most of our time on the beach as the pools were too busy and noisy with very young children.
Food and drink were all really good with the exception of breakfast in the main restaurant. We were a party of 3 adults and the volume and number of very young children made it an experience to be over and done with quickly.
Our room (standard with sea view) was clean, comfortable and a good size.
I wouldn't recommend this for an all adult stay. We were overwhelmed by the number of young children and the consequent volume. The beach area was better than the pool for this as were late dining tables in the a la carte restaurants. The meal at a local taverna included in the all inclusive was a huge disappointment and we would rather have eaten in another of the very good hotel restaurants.
All in all a good holiday and great for families with young children but we wouldn't go back as adults only.

Leisure Family

6/10

Pleasant

13 Jun 2024

Nicola

This wasn’t a five star hotel. The food was pretty grim, mostly cold and the drinks had been watered down. The staff were friendly especially Jim and the guys in the water sport centre.
The hotel was nice and the facilities, badly let down by the food.

The beach area was gorgeous and the kids loved the waterpark.

Leisure Family

10/10

Exceptional

10 Jun 2024

Matthew

We stayed for a week with our daughter, the hotel has been recently renovated and is kept in a very clean condition. There are colourful flowers and trees everywhere outside that encourages lots of birds and butterflies to fly around, something our daughter loved to see. The choice of pools and slides, kids club, unlimited ice cream is great for kids.

The food options are varied across the different restaurants, with themed buffet dinners. We mostly enjoyed the food, there were only a couple of times where some of the food we picked was slightly disappointing at the buffet.

Staff were friendly, the reception staff were helpful and answered every question we had. There were a couple of instances where our drinks orders were forgotten, each at busy times.

The room was a decent size for 2 adults and young child, the bathroom design is a bit strange, with a largely transparent door separating the toilet and shower from the sink, this doesn’t allow for any privacy, which can be awkward. Housekeeping are there every day to clean and didn’t miss anything. The minibar kept everything cold and we had water restocked free of charge.

Overall, we had a great time at Marbella and would return in the future based on this visit.

8/10

Excellent

08 Jun 2024

Freya

This was our second visit having also stayed in June 2023. The hotel is very well kept and beautifully presented. Immaculately clean (and I’m very particular!). We stayed in a junior suite which was very spacious and functional and had a beautiful terrace with sunbeds overlooking the sea. Unfortunately the rooms were not well sound proofed and you can every toilet flush and tap run from neighbours. The signature life programme didn’t feel as luxurious this time round as the complementary beach bag and child’s gift was missing and turn down service was non existent. Small little things but they did make it feel more special last time. The drinks service in the buffet restaurant and all bars was still a little slow but towards the end of the week there did appear to be more waiting staff present. The snack bar at the pool was excellent quality and food at the buffet restaurant was good. Staff were friendly, in particular Jim at the pool bar and Manos at the M Bar who went above and beyond. The head chef in the buffet restaurant was excellent and catered well for my requirements as I have coeliac disease. He also deserves recognition for going above and beyond as nothing was too much trouble. The hotel has become very family friendly and I would not recommend this as a relaxing holiday for couples or honeymooners. The hotel is perfect for families with young children.

Leisure Family

10/10

Exceptional

06 Jun 2024

Sarah

We had a great few nights at Marbella, the hotel had great facilities, the private beach was our favourite. There was a lot of choice of food, we were very impressed with the selection at the buffet and the gyros from the beach canteen were great! We were also given a free room upgrade which was a lovely treat, the room was newly renovated, spacious and comfy.

Leisure Partner

10/10

Exceptional

01 Jun 2024

Mohammad

Excellent experience

Excellent experience. Very friendly and helpful staff. The food was delicious with fantastic variety.

Partner

8/10

Excellent

26 May 2024

Gillian

Great room and facilities. Unfortunately the food was not as you would expect for five star accommodation.

Family

10/10

Exceptional

18 May 2024

Lucy

I love staying with the Mar-Bella Collection. The staff are always so nice and helpful and the property is in such great condition. We’ve stayed in the Bungalow pool rooms for the last few years and absolutely love it (though the room pools aren’t heated). The food is also really nice and great choices for kids and fussy eaters.

Leisure Family_with_children

10/10

Exceptional

16 May 2024

Jonathan

Highly recommended for families - 5 star!!

Amazing hotel with fantastic facilities. Probably the best all inclusive we’ve stayed in with the family. Every staff member was friendly and helpful. Premium drinks and cocktails all included as well as water sports. The restaurants had plentiful food with different options. The whole family had a great time. Only issue we experienced, which I’m not sure is a tactic by the hotel but the service for drinks was very slow, you have to order via the waiters and they are so busy it takes a lifetime to get to you which in turn reduces the amount of drinks you consume. It didn’t ruin the holiday at all as we had a great time but it was a nuisance at times. The hotel maybe should consider separate areas in the dining room for adults without kids, I felt a little sorry for them being surrounded by noisy kids. We travelled with kids so it was no issue for us. But if you’re a couple looking for some tranquility, I’d avoid.

Friends_and_family Family

10/10

Exceptional

13 May 2024

Melissa

Wonderful stay, we hope to return soon!

8/10

Excellent

08 May 2024

Aeron

Family stay

Beds are hard. More of a decent 4 star than 5. Buffet was chaotic. On site a l carte was really good

Friends_and_family Family

10/10

Exceptional

06 May 2024

Alireza

Staff are very nice, friendly and helpful

Leisure Family_with_children

6/10

Pleasant

05 May 2024

Jasmin

On the whole hotel is clean. Lobby and bar areas are nice and the beach deck has plenty of loungers with lovely sea views. Aside from that…our check in experience wasn’t great. Left sat in the lobby for a long period of time before anyone came to talk to us. Didn’t really tell us much about the hotel or amenities. Just gave us a map and told us to let them know when we wanted the room key. Why would we not want the room key immediately? Rooms were pleasant. Spacious and bright but the bathroom configuration is odd. I.e. no door separating the bathroom from the bedroom and the toilet cubical just has a panel of frosted glass. The shower is over the bath but awkwardly placed and as there is no door to the bathroom, if someone was to open the main bedroom door you’d be seen by anyone walking past the room due to a poorly placed full length mirror. Really slow service around the hotel, and not particularly helpful staff. Often waiting a long time to be served and if you tried to flag someone down after 10mins of waiting for a drink, you’d get “I’ll be with you in 2mins” and then they’d walk off and not come back. Very heavily geared towards children and families. Not a lot to do in the evenings. Food quality was poor even in the a la carte restaurants. Beach and pool food was basic. This is not a 5 star experience.

Leisure Partner

8/10

Excellent

01 Nov 2023

Jurate

Happy stay

Love it , the staff are lovely always polite, and ready to help. The only - they ask all the time the room number, I mean after every drink, I think they need reconsider the system. But overall very good food! Hope to to be back the next year. Personally thank you for Vladimir ( I know is not) who makes excellent work ! Like all of the Rest stuff!

Friends_and_family Family

10/10

Exceptional

20 Oct 2023

Danielle

Amazing hotel

Leisure Partner

10/10

Exceptional

20 Oct 2023

lisa

Service was excellent, very friendly and sea swimming area wonderful. Food could be a little bit and miss

Leisure Family

10/10

Exceptional

16 Oct 2023

Eric

Marbella exceeded our expectations. From the service, to the food, and the hotel grounds, our stay was perfect.

Leisure Family_with_children

8/10

Excellent

13 Oct 2023

Luke

Beautiful setting, staff were helpful. Food for the most part was good. Plenty of selection as well. I probably should say there were a few things which needed attention in my room like the door onto the balcony and light, and the staff did their best to try and fix these (immediately) I may add.

Leisure Partner

10/10

Exceptional

03 Oct 2023

anne

The friendliness of the staff who all seemed exceptionally happy in their jobs

Leisure Family

10/10

Exceptional

16 Sep 2023

Selina

Excellent hotel with top service and facilities.

Leisure Friends

10/10

Exceptional

07 Sep 2023

Fiona

Consistent high level of service from staff - cleanliness of rooms and all areas of hotel was maintained to high standard - food choices and presentation in buffet and a la carte restaurants -excellent -
Looking forward to new renovations

Adult only areas being used by families instead of designated family areas - unfortunately difficult for hotel to enforce -

Leisure Partner

4/10

Poor

03 Sep 2023

Sanam

Not enough staff, slow service, too crowded and loud. rooms looks very old and dated. Food was terrible in both Buffet and A La carts. It was not fresh, seems recycled throughout all the restaurants. small swimming pool for those many guests. It is not a place to relax but maybe if you have young kids it is more convenient.

Leisure Partner

8/10

Excellent

19 Aug 2023

Joanne

Can’t fault this hotel. It’s big and a bit “concrete” for my taste but provided everything we needed for a family holiday. Good food, excellent service and lots of different pools, activities etc for the kids.

Leisure Family

10/10

Exceptional

12 Aug 2023

George

Spectacular

Leisure Family

10/10

Exceptional

08 Aug 2023

Joel

Everything very easy we had a great holiday and kids really enjoyed it. Great scenery

10/10

Exceptional

23 Jul 2023

Verified traveler

Perfect family getaway

Great stay for families with three pools, a water park, beach, great a la carte restaurants and recently renovated rooms. The all-inclusive package is worth it!

Friends_and_family Family