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Hotel Ceuta Puerta de Africa

Ceuta · Spain

Paseo Alcalde Sanchez Prados, 3View location

7.6/10Very good245 Reviews
Cleanliness8.0/108.0
Service8.0/108.0
Comfort7.4/107.4
Condition7.4/107.4
Location9.2/109.2
Neighborhood8.8/108.8
Amenities6.8/106.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel Ceuta Puerta de Africa

This modern hotel is situated at the heart of the bustling tourist area of Ceuta. The hotel is located within easy access of the city centre where guests will find themselves immersed in shopping opportunities, delightful restaurants, bars and entertainment venues.

Guests will find themselves within easy access of the attractions the town has to offer, and the stunning, pristine beach is in close proximity to the hotel. The hotel boasts a sleek, sophisticated architectural style, alluring guests into the elegant surroundings of the lobby.

The guest rooms are luxuriously appointed, offering striking, contemporary style, functional space and a calming ambience. The hotel affords guests an array of exemplary facilities, catering to their business, dining and leisure needs to the highest degree of excellence.

Read more about this hotelShow less

A stay at Hotel Ceuta Puerta de África places you in the heart of Ceuta, steps from Plaza de Africa and Museo de la Basilica Tardorromana. This hotel is 0.4 mi (0.6 km) from Gran Casino de Ceuta and 0.4 mi (0.6 km) from Mediterranean Maritime Park.

Make yourself at home in one of the 120 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature bidets and hair dryers.

Conveniences include safes and desks, and housekeeping is provided daily. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Ceuta? This hotel has 10430 square feet (969 square meters) of space consisting of conference space and meeting rooms.

Limited parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Beach services
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Beach nearby No cribs (infant beds) available By ocean Professional property host/manager Pets not allowed

Important information

  • You need to know
    • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher, a smoke detector, and window guards
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately EUR 12 per person
    • Rollaway bed fee: EUR 10 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Arabic

    English

    French

    Spanish

Nearby attractions

Plaza de Africa 0.2 km / 0.1 mi
Museo de la Basilica Tardorromana 0.2 km / 0.1 mi
Cathedral of St Mary of the Assumption 0.2 km / 0.1 mi
Sanctuary of Our Lady of Africa 0.2 km / 0.1 mi
Royal City Walls 0.3 km / 0.2 mi
Playa de La Ribera 0.4 km / 0.2 mi
Ceuta Museum 0.4 km / 0.2 mi
Plaza Nelson Mandela 0.4 km / 0.3 mi
Playa del Chorrillo 0.4 km / 0.3 mi
Military Museum of the Legion 0.5 km / 0.3 mi
Teatro Auditorio Revellin 0.5 km / 0.3 mi
Museo de los Muralles Reales 0.5 km / 0.3 mi
Gran Casino de Ceuta 0.6 km / 0.3 mi
Mediterranean Maritime Park 0.6 km / 0.4 mi
Casa de Los Dragones 0.6 km / 0.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2003
  • Total number of rooms: 122
  • Number of floors (main building): 5
  • Single rooms: 28
  • Double rooms: 90
  • Suites: 1
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • Harbour
Show 51 more facilities & services
  • Beach
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-out
  • Mobile phone coverage
  • Wi-fiExtra charge
  • Car hireExtra charge
  • Room service
  • Laundry service
  • Medical serviceExtra charge
  • Multilingual staff
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Lift access
  • ShopExtra charge
  • Concierge
  • Sun terrace
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Towels and bed linenExtra charge
  • Bar
  • Non-smoking area
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room
  • ProjectorExtra charge
  • PhotocopierExtra charge
  • Outdoor freshwater pool: 1
  • Sun loungers
  • Parasols
  • SaunaExtra charge
  • Steam bath
  • Hot tubExtra charge
  • Turkish bath (hamam)Extra charge
  • MassageExtra charge
  • Spa treatmentsExtra charge
  • Hairdressing salon
  • Beauty salon
  • Spa centre
  • Non-smoking establishment
  • DivingExtra charge
  • CanoeingExtra charge
  • Horse ridingExtra charge
  • GolfExtra charge
  • TennisExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST-1

    Photos are not available for this room type.

    Hotel Ceuta Puerta de Africa

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST-1

    Photos are not available for this room type.

    Hotel Ceuta Puerta de Africa

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Hotel Ceuta Puerta de Africa

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE PREMIUMSINGLE • PREMIUMSGL.PI

    Photos are not available for this room type.

    Hotel Ceuta Puerta de Africa

    SINGLE PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARD • 1 Bedroom • 25 m²DUS.ST
    DOUBLE SINGLE USE STANDARDPhoto unavailable2 photos

    Hotel Ceuta Puerta de Africa

    DOUBLE SINGLE USE STANDARD

    Room photos

    2 photos

    Room overview

    Smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.ST

    Room amenities

    • Satellite TV
    • Trouser press
    • Desk
    • Toiletries
    • 220V power supply
    • Wake-up service
    • Wi-fi
    • Wheelchair-accessible
    • Safe
    • Individually adjustable heating
    • Centrally regulated air conditioning
    • Carpeted floors
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathtub
    • Shower
    • Bathroom: 1

    Facilities with extra charge

    • Minibar

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Hotel Ceuta Puerta de Africa

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Hotel Ceuta Puerta de Africa

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUMDOUBLE • PREMIUMDBL.PI

    Photos are not available for this room type.

    Hotel Ceuta Puerta de Africa

    DOUBLE PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room PREMIUMRoom • PREMIUMROO.PI

    Photos are not available for this room type.

    Hotel Ceuta Puerta de Africa

    Room PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Hotel Ceuta Puerta de Africa

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Hotel Ceuta Puerta de Africa

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin PREMIUMDouble or Twin • PREMIUMDBT.PI-1

    Photos are not available for this room type.

    Hotel Ceuta Puerta de Africa

    Double or Twin PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.PI-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARD • 1 Bedroom • 25 m²DBT.ST
    Double or Twin STANDARDPhoto unavailable1 photo

    Hotel Ceuta Puerta de Africa

    Double or Twin STANDARD

    Room photos

    1 photo

    Room overview

    Smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 0
    Bed setup
    2 × Single bed 80-130 width, Double bed 131-150 width
    Bedrooms
    1
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Room amenities

    • Shower
    • Satellite TV
    • Trouser press
    • Desk
    • Toiletries
    • 220V power supply
    • Wake-up service
    • Wi-fi
    • Wheelchair-accessible
    • Safe
    • Individually adjustable heating
    • Centrally regulated air conditioning
    • Carpeted floors
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathtub
    • Bathroom: 1

    Facilities with extra charge

    • Minibar

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel Ceuta Puerta de Africa

7.6
Very good
245 Reviews
Cleanliness
8.0 /10
Service
8.0 /10
Comfort
7.4 /10
Condition
7.4 /10
Location
9.2 /10
Neighborhood
8.8 /10
Amenities
6.8 /10
100 reviews shown
10/10
Exceptional
10 Oct 2025
Lena A.
Clean room, great location and wonderful service.
Leisure Partner
6/10
Pleasant
15 Feb 2025
Peter

Ceuta

Hotel ok but check in very slow
Self
10/10
Exceptional
12 Dec 2024
Michael
Excellent location! Felt like it was a VIP location. Would stay again. They should sell international stamps.
Leisure Friends
4/10
Poor
09 Sep 2024
Gerald
wifi did not work, window did not close which made the room very noisy because the street outside was noisy. Shower cold and hose holder broken. Breakfast- the only cerial on offer was cornflakes.
Leisure Self
4/10
Poor
27 Jun 2024
Kenza
My room was smelling so bad, I asked to change it and got a room that didn’t smell bad but the water didn’t work and when I asked nobody came to fix it so I left without taking shower
Leisure Family_with_children
8/10
Excellent
26 Feb 2024
Peter

Central Location

Good location for a short stay in Ceuta
Friends_and_family Friends
8/10
Excellent
21 Nov 2023
Peter

Central

Nice hotel centrally located
Friends_and_family Friends
4/10
Poor
16 Sep 2023
John

Major fire incident

Hotel is fire-damaged. The place stinks of smoke. The restaurant no longer exists so there's no breakfast (burnt down). The internet didn't work for a whole day. One whole wing of the hotel is closed.

Aircon was minimal. No English programmes on the TV to compensate for the lack of Wi-Fi. i had to spend much of the time outside where there was Wi-Fi in cafes and so on.

No warning given or rebate offered.

i advise not booking here for the foreseeable future.
Self
4/10
Poor
10 Aug 2023
Richard

Reception staff

Tv in the room next door on at volume for 16 hours, do not disturb on the door. No answer when knocked on. Reception said room was empty from day before. Nobody had been in the room for 20 hours. Reception staff miserable and unhelpful
Friends_and_family Family
10/10
Exceptional
05 Jun 2023
Peter

Central

Good hotel centrally located with easy access to bars and restaurants
Friends_and_family Friends
10/10
Exceptional
04 Apr 2023
Peter
Central location perfect for a short stay
Friends_and_family Friends
10/10
Exceptional
14 Jan 2023
John

Perfect stay

The staff were marvellous especially the bar lady who went out of her way for me. The breakfast was good. i loved the lifts as well as having a fridge and safe in the room
Friends_and_family Friends
10/10
Exceptional
13 Jan 2023
Valerie

Good stay

Good position in town. Nice breakfast. Friendly and efficient staff.
Friends_and_family Friends
10/10
Exceptional
26 Nov 2022
Peter

Good Hotel

Great location in town, quiet and clean
Friends_and_family Friends
10/10
Exceptional
18 Aug 2021
Verified traveler
Location, spacious room!
Leisure Partner
8/10
Excellent
27 Feb 2020
Angie
I arrived very late and the receptionist was able to answer my question with a smile.
It’s my second time to this hotel and I enjoy my stay. Definitely I will come back again.
Good location and the price is right.
Leisure Self
8/10
Excellent
14 Jan 2020
Verified traveler
nice reception staff. Good wine. Needs some repairs in the corridors. WiFi is poor.
Good location.
Leisure Family
10/10
Exceptional
01 Jan 2020
Stefania

Excellent location!

Thank you! All was great!
Friends_and_family Friends
10/10
Exceptional
08 Nov 2019
Timothy

Comfortable modern hotel friendly staff

Comfortable modern hotel In the centre of Ceuta
Self
6/10
Pleasant
08 Nov 2019
p
Good: Nice forum and over all feel of the hotel. Friendly staff and a nice little bar. Large rooms. Excellent central location.

Bad: Overall repair level requires an investment. eg. broken doors and hinges. Old key system. Beds are VERY uncomfortable. They need to invest into new pillow top mattresses. Rooms are sparse.
Leisure Partner
8/10
Excellent
07 Nov 2019
Steve
Great location in town center. Easy walking to everything. Premium grade room was comfortable and nice size.

Cons: Check-in process was slow. Restaurant/kitchen take siesta. TV only has channels in Spanish.
Leisure Family
6/10
Pleasant
07 May 2019
Verified traveler

Cleanliness

Not so good specially for the cleanliness of the room and hotel
Family
4/10
Poor
22 Apr 2019
Verified traveler
L accueil fut très ordinaire aucun privilege malgre un prix exorbitant
Petit dejeuner spartiate pour ne pas dire immangeable
Chambres face au mur
Leisure Family
10/10
Exceptional
11 Mar 2019
Verified traveler
Nice hotel in a good location. Comfortable room. I would stay there again.
Leisure
2/10
Poor
10 Jan 2019
Verified traveler
I don’t like this hotel it’s expensive for nothing
10/10
Exceptional
08 Dec 2018
Douglas

Great hotel

Nice staff and hotel.
6/10
Pleasant
24 Sep 2018
Majdi
Convenient location, great staff. Nearby restaurants and shopping. However, the strip is under heavy construction for a better walking blvd
6/10
Pleasant
13 Aug 2018
hanna

Clean the carpet please

HOTEL has degradated
Carpet is filthy
Staff very helpful
Family
4/10
Poor
07 Jul 2018
Verified traveler
Except the reception agent all the rest is below expectations,The cleanliness of the room is ok but the conditions is very bad.you feel that we do not take care of the rooms but the lobby yes .great location ,staff smiling and helpful.
10/10
Exceptional
20 Apr 2018
vicky

Perfect location

Staff was friendly. Room was nice and clean.we loved our stay
10/10
Exceptional
08 Feb 2018
Mo

Very good location

Nice hotel clean and comfortable with good staff and very good breakfast and dinner. I love this hotel highly recommended.
8/10
Excellent
06 Jan 2018
Verified traveler

The king

It was enjoyable. No complaints.
Family
8/10
Excellent
19 Sep 2017
Peter

Good Location

Hotel a little tired
Family
2/10
Poor
23 May 2017
Verified traveler

Bad, really bad

If I need to go to Ceuta again, wont be at this hotel.
I have been in this hotel before, and honestly I dont know what happened.
There are lots of things to improve:

-The water pressure is really low.
-The water temperature was not enough hot (Almost cold).
-We asked for an extra pillow, because the pillows are really thin, and they told us... We dont have more pillows.. awesome... (what if I have a problem with my actual pillow?.. )
-The Ac was not working and was really hot inside the bedroom.
Family
8/10
Excellent
30 Oct 2016
Denise

Good choice for a clean, safe, updated hotel

Good choice located on main shopping street for this walkable city. Staff was very helpful. Garage parking worth the price as its right under the hotel. Buffet breakfast nice and only 9 euro, not 12 as listed. All locals and street signs know this as the Tryp hotel, so keep that in mind. AC didnt work the 1st night but ok for the 2nd. Safe and Very clean throughout. Although we asked for a room facing the street for the view, the noise from people on the street wasnt worth it so we changed to a rear room which they said had twin beds, but they were together so it was like having a King Size bed. It was great to see hotel management so involved and present.
Partner
8/10
Excellent
14 Sep 2016
Kaitlin
This was our second stay at this hotel. Nice rooms and great location! The only negative is that the wifi does not work very well in the rooms, however the wifi works fine in the lobby and lounge areas.
Family
6/10
Pleasant
21 Aug 2016
nick

Great location, in the center of town

Overall it was a nice hotel, my only complaint is the air conditioning was not enough to keep up with cooling the whole room. I woke up several times to take a cold shower to cool off. Next time I go, I hope it isn't so hot
8/10
Excellent
07 Mar 2016
Hing Leung Jeffrey
Good hotel to stay (1 ~ 2 days) when you travel to Ceuta.
Family
6/10
Pleasant
14 Aug 2015
Hassan

Great location. Bad service and rooms

Great location in Ceuta. Convenient and nice hotel. However, the service is not that great and don't believe the pictures of the rooms they definetly not look that great. Also, parking is not valet as stated here, but you park the car and bring your luggage up yourself in a very small underground parking and very tiny elevator.
Family
10/10
Exceptional
01 Jul 2015
Sharon

Great hotel

The hotel was great. Clean, comfortable rooms, great staff, close to everything
10/10
Exceptional
10 Apr 2014
Omar

Excellent Hotel! Highly Recommended

Spacious, Clean Rooms with all basic amenities. Higly Recommended to all! Although Parking at the hotel can be limited and you might have to park at the nearest public parking, approx. EUR15/Day.
8/10
Excellent
11 Nov 2013
said

Nice hotel, excellent price/quality ratio

We spent ine night and everything went well. The receptionist was very welcoming and helpful.
The rooms were very clean, and the beds comfortable. We ordered room service and were very please with the food and the service.
One small hiatus, there was some noise coming from the street...it was Saturday night though.
Partner
6/10
Pleasant
21 Aug 2013
Verified traveler

great but a little bit expensive

Great hotel, the breakfast was ok. The best part was probably the little swimming pool on the roof top
6/10
Pleasant
11 Feb 2013
Rahal

It's the best in town

My only concern is the lack of climate control. Although controls are in the room their functionality are suspect.
6/10
Pleasant
02 Feb 2013
Robert S.

Standard hotel, convenient location

TRYP Ceuta is to me a standard hotel, conveniently located. Noise from the street below can be a bit loud. Service is fine, though I was annoyed when I waited 5 minutes at the front desk to pose a question, someone else arrived after I did, and the front desk personnel then assisted them even though it was obvious I was next in the queue (I complained and was issued an apology). Note that hotel apparently has parking, but there is nothing noted in the confirmation email from hotels.com that states this. Very frustrating to drive around for a half hour looking for parking, only to find out that the hotel could have accommodated me. I'm not convinced that I'll return to this hotel in the future.
Family
6/10
Pleasant
08 Jan 2013
Verified traveler

Nice

Misleading info on breakfast, Over Priced parking - Although comfortable and friendly.
8/10
Excellent
10 Oct 2012
Jon S

Overnight stay before morning ferry. Good Choice

Hotel is in good spot and great as an overnight before the ferry. Breakfast not included. WIFI was good but it only lasted 60 minutes and then you had to ask for a new password at the desk. Carpet a little thin and the hallway had a tarp on it my entire stay, no sign or anything. TV had a couple of English channels.
10/10
Exceptional
16 Dec 2009
David

Good choice

Good, inexpensive; in walking distance (with rolling luggage) of ferries.
10/10
Exceptional
10 Nov 2025
Salvador
Bien ubicado todo correcto
Partner
8/10
Excellent
06 Nov 2025
JIM RONN
La ubicación y la limpieza del hotel.
Friends_and_family Friends
8/10
Excellent
01 Nov 2025
szmil Eisig
Atenção dos funcionarios
Partner
10/10
Exceptional
24 Sep 2025
Ghizlane
Je remercie madame samira à l'accueil pour son professionnalisme,sa réactivité ,souriante et prends le temps de mconddioorr
8/10
Excellent
18 Jun 2025
Toomas
Nice hotel in the centre of Ceuta, at main shopping street.
Hotel is bit oldfashion, but still in good condition.
Unfortunately pool (why I choosed the hotel) was out of order, but friendly hotel manager agreed to give us a free breakfast instead.
Partner
8/10
Excellent
02 May 2025
Amine Abdelkader
Accueil très chaleureux, emplacement impeccable,
Friends_and_family Family
8/10
Excellent
24 Jan 2025
Mouad

Hotel a sebta magnifique

L hôtel est agréable il est en plein boulevard de la ville de sebta ville en territoire marocain mais gouverne par l Espagne
On y reviendra
8/10
Excellent
29 Dec 2024
Antonio
Si trabajas con internet pide habitaciones cerca del hall central o no llega internet a los fondos del pasillo
Business
8/10
Excellent
22 Nov 2024
souad
Il devrais faire un effort sur le prix de dire 90 euros sur place ou 77 sur internet surtout que je n'avais pas de connexion la personne été stoïque genre débrouiller vous même pas il propose de ce connecter au réseau wifi ou même de proposer a la personne âgée avec moi de s'asseoir,il été derrière son bureau comme si c'était un trader,être aimable et serviable c'est cela le sens du service et pas être comme un reboot
Friends_and_family Family
6/10
Pleasant
18 Jul 2024
Angel

Algunos defectos

Los servicios regular: mucho ruido aire acondicionado, la televisión con una franja de anuncios permanente que quita visibilidad ascensor con puerta muy ruidosa.
Partner
4/10
Poor
19 Jun 2024
Agathe
La clim ne marchait pas
Une chaleur étouffante et plein de moustiques
Friends_and_family Family
4/10
Poor
07 May 2024
Juan Miguel
Deficiencias en accesorios baños, suetos de la pared toalleros y falta de amenities, es mas no habia ninguno ni se repuesieron al dia siguiente
Leisure Family
10/10
Exceptional
15 Nov 2023
LUIS MARÍA
Instalaciones buenas, local excelente, personal muy amable que demostró ser competente y flexible ante un problema a las 0823 de un domingo
Leisure Self
8/10
Excellent
25 Jun 2023
Antonio
Todo genial, excepto una avería en las tuberías del agua caliente que nos la compensaron con mejoras en la estancia
Leisure Family
2/10
Poor
13 Apr 2023
PABLO

NO PIENSO VOLVER A ESTE HOTEL

Increíble que un hotel de 4 estrellas no tenga aire acondicionado en Ceuta, cuando he pasado tres noches sin poder prácticamente dormir por el calor.

El chorro del agua de la ducha es ridículo

Por último, el primer día como suelo viajar bastante , suelo coger los hoteles con desayuno incluido y en este caso por un error no fue reservado en esta modalidad
El primer día por la mañana me presento en el desayuno y me indican que no tengo ese servicio incluido y como me había tomado un café, me cobraron el desayuno entero. Es decir, me tome un café que me costó 10 €

El día que me iba les comente el suceso esperando que después de tenerme tres noches asfixiado, me condonaran el desayuno que fue solo un café y me lo cobraron igual

CONMIGO HAN PERDIDO UN CLIENTE
NO PIENSO VOLVER Y MUCHO MENOS RECOMENDARLO
Business
6/10
Pleasant
15 Jun 2022
Tarik
Det var ikke særlig gode senge og der var ikke nogen dyne kun et tyndt lagen
Self
2/10
Poor
23 May 2022
anouar

Procédures à revoir

Le Check in le plus long de ma vie! Le personnel à la réception rempli manuellement les informations concernant le client pendant que vous êtes debout à attendre ce qui engendre un retard monstre ! Il est plus facil de copier la pièce d’identité et de remplir votre système quand le client a récupéré sa clef
Friends_and_family Friends
10/10
Exceptional
09 Nov 2021
Gabriel
Muy buen
Leisure Partner
8/10
Excellent
15 Sep 2021
eduardo

Muy interesante experiencia en África

Ceuta es una ciudad muy bonita, vale la pena visitarla y poder conocer la experiencia de la frontera con Marruecos.
Partner
4/10
Poor
27 Aug 2021
Joachim
No vale 4 estrellas
Partner
6/10
Pleasant
03 Mar 2021
Ana Goretti

Mucho que mejorar para estar en pleno centro

La limpieza y mantenimiento de las habitaciones podria ser mucho mejor,no tenia peine ni cepillo de dientes,tampoco jaboncillos. Para lo que cuesta la noche no ofrece la comodidad que nesecita un viajero, yo estuve trabajando de gobernanta en Canarias y en ese hotel faltan muchos detalles que el cliente agradecería muchísimo. Un saludo
Partner
6/10
Pleasant
20 Aug 2020
alberto jesus garcia

Hotel con un emplazamiento inmejorable y tranquilo

La habitacion es un poco pequeña y la vista es interior lo que hace que sea silenciosa y tranquila. Muy negativo ya que escogì el Hotel por que tenia piscina y la sorpresa fue que me dijeron que no funcionaba. Me he sentido estafado por este motivo. Incluso he pensado en poner una reclamacion por publicudad engañosa.
Luego me parece excesivo los 12 e dia que cobran por el parking.
En plan positivo lo demas, la limpieza y empleados bien y el emplazamiento es inmejorable.
La falta de piscina en pleno verano nos ha molestado mucho y dolido ya que habia otros hoteles con piscina
Partner
2/10
Poor
18 Aug 2020
Verified traveler
Hemos estado dos dias y no limpiaron las habitaciones.tuve que llamar a resepcion para mandar a limpiar.pone en la wep que hay piscina.pero estaba cerrada.no tienen hsbitaciones familiares. Tuve que dormir separado de mis hijos de 4 y 12 años
Friends_and_family Family
10/10
Exceptional
23 Jul 2020
Lucas O

Muy buena ubicación

El Hotel está en una ubicación muy buena en Ceuta, sobre su Gran Vía y cerca de restaurantes y bares de tapas conocidos y agradables. Tiene todos los servicios para un viaje de negocios o placer.
Business
10/10
Exceptional
22 Jul 2020
Ros
Limpieza y amabilidad estupenda!

La habitación amplia pero acogedora, muy mona!
Business_and_leisure
10/10
Exceptional
09 Nov 2019
Nicholas

Great

The location is great and I can recommend ordering a pizza through room service since it was one of the best pizzas I had in a long time!
Partner
8/10
Excellent
14 Oct 2019
juan carlos reyes

Bien en líneas generales.

Imposible aparcar en las proximidades por las obras, a no ser que sea en el parking público, claro.
El hotel está bien, aunque ha decaido un poco con los años.
Cama muy cómoda pero almohadas súper finas.
El personal, amable y correcto.
Desayuno, pobre por el precio pagado.
4/10
Poor
02 Sep 2019
ROBERTO
Bagno in disordine , condizionatore non funzionava.
Partner
10/10
Exceptional
30 Aug 2019
mohamed
PROXIMITE PROPRETE BIENVEILLANCE
Family
8/10
Excellent
03 Aug 2019
Verified traveler
Emplacement idéal chambre spacieuse lit confortable rien a rapproché
8/10
Excellent
10 Jun 2019
Miguel

Bien en calidad precio.

Hace 20 años sería de lo mejor. Hoy está anticuado, pero cumple su función. Cama cómoda, estupendo entorno. Suelos de moqueta clara, con muchas manchas. Huele bien y está limpio (salvo las manchas de la moqueta). Bien en calidad-precio. Repetiría
Partner
10/10
Exceptional
09 Jun 2019
maria aurora

personal amabilísimo

ha sido muy buena , Personal amabilísimo
6/10
Pleasant
14 May 2019
Verified traveler
室内設備が古い上に、メンテナンスも良くない。
ロケーションはいい。写真で掲載されている清潔さはない。
Leisure Family
10/10
Exceptional
28 Dec 2018
Alberto

Buena opción para alojamiento en Ceuta.

Todo correcto. Adecuada atención, ubicación, limpieza, etc.
Family
8/10
Excellent
09 Oct 2018
Mehdi

Avis séjour une nuit

Hotel sympathique,
il y a eu une petite fuite d'eau au niveau des toilette lors de notre arrivé. Ils nous ont proposé une autre chambre pour combler ce désagrément.
Partner
2/10
Poor
22 Aug 2018
Hanae

**** is het niet meer waard!

Afgelopen 16 augustus heb ik zoals ieder jaar overnacht in het hotel. Het is voor mij een standaard routine om ieder jaar te verblijven in het hotel in ceuta. Na dit jaar zal ik niet meer gaan om de volgende redenen. Kamer is niet schoon, tapijt vol met vlekken en de bedden waren niet opgemaakt. Daarnaast ben ik mijn JBL speaker daar vergeten en volgende ochtend gebeld, 5 a 6 keer gebeld niemand neemt
Op! Vervolgens weer gebeld en gemaild nam de receptioniste op en vervolgens hee kortaf en bot aan de lijn gehad. Ik gaf aan mijn speakers vergeten te zijn waarop zij mij heeft doorverbonden. Na weer te hebben gebeld omdat er is opgehangen in mijn oor geven ze aan dat mijn speaker daar helemaal niet lag terwijl ik het daar heb vergeten!! Het personeel die de kamers verschoont hebben mijn speakers gejat en doen alsof ze niks hebben gevonden!! Hotel is echt achteruit gegaan. Ik ga al ongeveer 7 jaar maar het hotel is super achter uit gegaan.
8/10
Excellent
17 Aug 2018
Carmen

Buena ubicación y trato excelente

El hotel tiene una ubicación excelente en todos los sentidos. Personal muy amable, habitaciones amplias... además dispone de una pequeña piscina con solarium que nó está nada masificada. La experiencia en el hotel ha sido totalmente satisfactoria
Partner
10/10
Exceptional
13 Aug 2018
Cornelia

Fantastique

Literie fantastique, superbe séjour
Family
6/10
Pleasant
12 Apr 2018
Roberto
La habitacion, apestaba a tabaco.
Jamas me ha pasado de salir de una habitacion oliendo a tabaco
10/10
Exceptional
01 Apr 2018
Nena

Hotel comodo por ubicación

Habitación limpia y adecuadamente decorada, personal amable y atento. Situación perfecta céntrico, cercano al puerto, con taxis cerca. Recomendable.
2/10
Poor
03 Jan 2018
Geneviève

Je me suis fait arnaquer d'une façon scandaleuse !

nous sommes arrivés vers 12h. Accueil glacial et surtout, lors de la réservation, la chambre était pour 3 personnes, or au bureau de la réception, il nous a été répondu que non, la chambre était uniquement pour 2 !!!!!!!!! Il fallait ajouter 55euros, pour la 3ème personne, nous avons refusé et sommes donc repartis. Nous étions en vacances, nous n'avons pas pu faire l'annulation car pas assez de temps pour la faire, et pas d'informatique sous la main!!!!!!!!!!!!!!!!!!. J'ai donc perdu les 85 Euros que j'avais payés, et dû ENCORE payer ailleurs pour nous loger. C'est scandaleux, et c'est FINI, je ne passerai plus par HOTEL.COM.... .
Family
2/10
Poor
02 Jan 2018
ふにゅ

よくない

部屋に入ると入口にセーフティボックスがあり、ティッシュのようなもので扉を固定しているので、外して使おうとしたら、ロックがかかり使用できない状態に。部屋に説明書もないので、スタッフにきてもらい解除。かなり複雑な方法で、説明ないと使用できない。次にSPAありだったので宿泊したが、なんの案内、説明書もないので、フロントでたづねると日曜日でしていないとの対応。HPと違うというと、別経営だから仕方がないという。SPAがあってのこの価格と思い予約したのに期待はずれ。部屋も高級感を漂わせているが、チープな感じがして、好感度は持てない。立地はとても便利なところにあるが、残念。日本でいうと都市型ビジネスホテルと割り切れば、納得だが、価格はリゾート地なので倍以上の感覚。シウテはとてもいいところだが、SPAが使えないこの設定は、コスパー全くナス。
8/10
Excellent
29 Dec 2017
Verified traveler

Ceuta

Buena ubicación
6/10
Pleasant
03 Dec 2017
Verified traveler

Muy caro para lo que ofrece

Completamente lleno y no estaba previsto. A pesar del intento del servicio de recepción, mucho tiempo de espera. La grifería sonaba mucho, el wifi no funcionaba bien y sorprendentemente la luz del cuarto de baño estaba detrás de una puerta, en el pasillo. Dentro de la habitación había varias luces fundidas.
8/10
Excellent
23 Nov 2017
Youssef
Hôtel très propre, calme et bien située en plein centre ville donc proche tout commerce nul besoin d’utiliser Son véhicule
8/10
Excellent
02 Oct 2017
Verified traveler

En El Centro de todo

Muy acogedor y completo. Cerca del centro y de todo.
8/10
Excellent
31 Aug 2017
Izeddine
Good Experience very interesting but there is no Prking for the car
4/10
Poor
30 Aug 2017
Nawal

Very dirty hôtel

I never experience such dirtiness in a hotel. The room was smelling horrible.the carpet is a disaster :dirty u can not go without slippers. This is room 232 please avoid. The room was very tiny very different from the ones in the pictures .
We asked for room change but the hotel staff told us that all normal rooms are full and if we want to change we have to add a additional fee!!!! No way with this hotel !!!!!
Other thing they charge u in advance for the whole stay!!! I have never seen that before !!!!
8/10
Excellent
19 Aug 2017
jacques

Good for shopping, one night only

Would need soon refurbishement. Can find à better place to stay in Ceuta...already stayed several Times i
8/10
Excellent
19 Aug 2017
Asmaa

manque de propreté

le sejour était bien, mais l'hotel ne repond pas â ses 4 étoiles côté équipement, la moquette est tres sales, la bouteille de schampoing fixé qur support tres sale
Family
6/10
Pleasant
10 Aug 2017
ABOU BERK SEDDIK

Médiocre pour la catégorie 4*

Très banal, si le garçon du restaurant était gentil et essaya de rendre notre passage agréable les moyens lui manquer sans l'avouer.(pain rechauffé)...Le restaurant était vide, ambiance sinistre.Les lits et traversins de qualité médiocre pas de traversins complémentaires dans les chambres pour pallier l'insuffisance de ceux installés sur les lits. Minibar non provisionné,lumière insuffisante....
Partner
8/10
Excellent
18 Jul 2017
Verified traveler

Séjour agréable

Séjour agréable sans fausse note . Des travaux seraient nécessaires Dans les salles de bain ( robinets bruyants )
Family

Location & surroundings

Hotel Ceuta Puerta de Africa
Paseo Alcalde Sanchez Prados, 3, Ceuta, Spain

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Hotel Ceuta Puerta de Africa

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