Catrina Resort

8/10

Excellent

15 Mar 2026

Iris

Beautiful view of the bay. The staff were very nice and helpful. Special shout out to Alberto (the waiter) who was great.We already made reservations for a return trip in November.

Family

10/10

Exceptional

14 Mar 2026

Willard

yes

Pet

8/10

Excellent

12 Mar 2026

Suellen

Beautiful ocean view and nice big balcony for the room we stayed in

Partner

10/10

Exceptional

09 Mar 2026

Leah

We loved our stay at Catalina Beach resort. It was our 2nd trip to zihua but our first stay at Catalina. We loved the location. It was a nice distance to walk to town. We enjoyed having the private beach with palapas, beach towels and our own bar. Our favorite bartender Alberto took very good care of us. The breakfasts had a great variety of food.....fruit, eggs, bacon, eggs, pancakes, french toast, juice, coffee....and much more.
We ate dinner at the resort for 3 nights and they were by far some of our best meals of our 2 week stay. One night we enjoyed the sunset beach bbq dinner and it was FABULOUS! The steak was melt in your mouth and the lobster was to die for.
A big kudos to Hector who served us for breakfast and for 2 of our panoramic bar dinners. He was so helpful.....recommended things for us to do around town and sharing lots of local stories.
The ladies at the reception accommodated all of our requests. It was a 100% stress-free holiday and we will definitely be returning.
Thank you Alberto, Hector and the rest of the Catalina team for making our holiday on to remember.

Partner

4/10

Poor

07 Mar 2026

Daniel

So many stairs, our major complaint- very poor service. We watched the waitress put left over salsa from one table back into the main container and then scoop it back out for a new table . Disgusting

8/10

Excellent

07 Mar 2026

Joesph

Yes

Partner

10/10

Exceptional

05 Mar 2026

Karen

I highly recommend the Catalina Beach Hotel. Old world style Hotel. Could use some updates, but is clean, beautifully designed, and the service is incredible. The staff are wonderful. The private beach is heaven. The view from the balcony of our room was lovely as was dinner on the terrace. Watching the sun go down over the ocean was incredible. The Staff: Alberto, Hugo, Grace, Julie, Antonio, and Edgar, were so helpful and kind and really helped me out with making sure I did not get anything with gluten in my meals.
The only thing I would caution is if someone is in a wheelchair or cannot do stairs. There are a lot of stairs! I got a good workout Daily.
Some people didn't like that there was plastic on the windows. I thought it was ingenious. I could hear the ocean at night, but no bugs came in! Bathroom was clean hospitality and cleaning staff were great. We even had daily artistic creations with the towels that delighted us every day. The food was spectacular for dinner. The lunches were not good for gluten-free people, but were spectacular for my kids.
And they had wonderful things like Thursday night buffet, and weekend dining on the beach, which was lovely for families, but also very romantic for couples.
Location was great, and good security. It felt very safe always.

Family

4/10

Poor

03 Mar 2026

Margaret

The view was lovely though some trees did interfere with a clear sight line. There are lots and lots of stairs, whether going to the beach or the pool or the restaurant. Restaurant staff is very good and friendly though sometimes our breakfast was cold. Reception staff was okay but not particularly helpful. The bed was hard and the pillows even harder. The lampshade was ripped and the curtain was not properly hung. There was no guide or map to help you navigate the resort. So many little things that would have made our stay better. I wouldn't stay here again for price.

Partner

8/10

Excellent

28 Feb 2026

Dana

All was good. Not. a 4 stat but clean and good value for money

Partner

8/10

Excellent

27 Feb 2026

susan

Classic hotel overlooks wonderful LaRopa beach.
My parents stayed there 50 years ago and I bet it has not changed a bit. The stairs mean this is not the right spot for people with mobility issues. Restaurant food good

Friends

10/10

Exceptional

23 Feb 2026

Victoria

The room was always perfect, complete with towel sculptures.

6/10

Pleasant

17 Feb 2026

Susana

Overall was ok, bed was very stiff, servers took forever to bring food and drinks. But the views were incredible.

Partner

8/10

Excellent

16 Feb 2026

Nancy

A very lovely week's stay at the Catalina Beach Resort. The pool was just perfect. The staff were so accommodating and the Sunset bar was so great. Our room was cleaned daily and I loved the towel arrangements that were created for us. The bed was nicely firm and so comfortable. A very enjoyable stay!

Leisure Partner

8/10

Excellent

10 Feb 2026

Monica

We had a fabulous vacation. Thank you to all the staff who treated us like family.

Leisure Partner

6/10

Pleasant

08 Feb 2026

Tracy

Resort is very old, I would call it a vintage resort for sure! Needs a lot of maintenance!!
Nice beach area to relax on, staff was friendly, housekeeping good.
Many many stairs! Food was average, prices higher than other restaurants in the area.
Zihuatanejo is a smaller resort area, easy to get around, would not stay at this resort again.

4/10

Poor

06 Feb 2026

Mary Jane

The whole place is deteriorating: the exterior stairs are dangerous: uneven and missing railings....only a sheet on our bed...tiles missing around bathroom sink....
We moved to another hotel it was so awful: Definitely not a 4* accommodation.

Leisure Partner

2/10

Poor

28 Jan 2026

Lydia

This place was a nightmare. We booked two rooms for our family but were given rooms on opposite sides of the building with many stairs, which was very difficult for my almost 80-year-old brother. One room had no AC, and they tried to charge extra for an “upgrade.” The rooms were dirty, with ants and bugs, and the mattresses were very uncomfortable. The manager later helped move us closer, but overall the stay was disappointing. Be careful and read all details before booking.

Friends_and_family Family

6/10

Pleasant

27 Jan 2026

Tracey

This site will only allow 1500 characters so I am not able to give a full review.

1. Way too many stairs...even for relatively fit people.
2. Service and food was inconsistent at breakfast.
3. Rooms are old and need updating. Beds are hard a a rock and not new as management has said in other reviews.
4. Pool is beautiful but has no service and 6 loungers.
5. 1 male and 1 female toilet for the whole resort (at the beach). There is approximately 40 spots on the beach?
6. They allow people to \"save\" loungers and not show up for hours...we saw it with our own eyes.
7. Service didn't open up till 11am. So people who were buying beach passes for the day take up spaces before they pay.
8. Loungers are old and padding is splitting open.
9. If you have to work...wifi does not work. We had to use our phone data and even that didn't work in the room. We could only use it out on the deck or down at the beach.
10. You have to fetch your own drinkable water. There is a jug in your room you have to fill yourself. I think it would beneficial for the resort to have a machine in each room. The rooms do not have tea or coffee machine. The view is beautiful yet you can't enjoy a cup in your room unless you hike down to get it. Water for tea was always Luke warm.
11. Luke warm showers

The staff are very nice. Received a massage on the beach and that was very nice as well. The beach is beautiful, but the resort needs an overhaul.

6/10

Pleasant

25 Jan 2026

Barbara

Room dated and not in good condition, but it does have a gloriously large patio with chaises and hammock. You forget the inadequacies because of the wonderful view. Some quality control and repairs would make it better.

Partner

10/10

Exceptional

19 Jan 2026

Shelley

Staff was exceptional right from our check in with Luis to our numerous attentive wait staff and cleaners. I would especially compliment Paulo for the amazing massage. Many folks may be hesitant about the number of steps but I assure you the views make it all worth while. Large rooms with beautiful decks and a pool & happy hour bar you will not get anywhere else! Loved it all.

Leisure Friends

4/10

Poor

10 Jan 2026

Alvin

Rooms need attention. The views are incredible. The pool and beach club are great. The rooms need some work.

Partner

2/10

Poor

06 Jan 2026

Duygu

The location was beautiful, but we had several disappointing experiences:

***We found a large cockroach on the bathroom counter on the first night.

***During breakfast, we were interrupted by a call from Reception saying our room was only upgraded for the first night. We were abruptly told to pack within an hour and vacate the room due to another booking, a detail never explained during check-in. The person on the phone was rude and unapologetic, ruining our meal. Furthermore, the new room wasn’t ready, leaving us stranded on the beach with our valuables until it was.

***The hotel also sells day passes to non-registered guests, which led to overcrowding. When we went to the beach, there were no towels or seating available, which was frustrating and poorly managed.

Partner

8/10

Excellent

28 Dec 2025

Kelly

Pros
The view is beautiful and the beach and pool were great!
The provided breakfast was excellent along with view.
Reception staff was nice-Although I did learn more info from a guest that has been there every year for many years

Cons-not necessarily complaints-maybe suggestions.
There are so many steps. Be prepared to get your cardio in.
The curtains had stains on them.
The front door had cracks in the wood.
There are no vending machines. It would be a nice addition.
The bathroom shower and toilet needed cleaned better.
Wifi was not strong.
Need to upgrade to electronic key cards-just a suggestion.

Leisure Family

10/10

Exceptional

21 Dec 2025

Mark

Thank you to all the staff. You were all super friendly and accomodating.
Big shout out to the front desk staff and cleaning staff.
Julisa and Hector, thank you for going above and beyond.. You made my stay a memorable one..looking forward to seeing you both again next time.

The location of the hotel in realation to the sea is perfect. It were any closer to the sea, the hotel would be in it..:-)

Leisure Self

8/10

Excellent

13 Dec 2025

Lydia

Staff was lovely, the rooms & public spaces had excellent views; the breakfast that was included was ample & delicious. The beach area was immaculate. Food was good, great location & reasonably priced. Wait staff Hector & Julia were exceptionally kind.

I had a massage & mani-pedi at Joy Spa located at the hotel. Danielle was an excellent masseuse- all my aches & pains melted away as I lay there, while listening to the sounds of the waves. Elisabeth did my mani-pedi - she was very warm & kind & my nails look great.

Leisure Partner

8/10

Excellent

12 Dec 2025

Jeanne

Loved the sunsets from our balcony The restaurant and bars also had wonderful views. It made all those steps worthwhile. The beach and pool were beautiful too. The staff were very friendly and genuinely so. They made our stay even more delightful

Leisure Partner

10/10

Exceptional

06 Dec 2025

Claire

Staff was friendly, views were great, location is amazing. The place has a lot of character and charm. Love it!

Leisure Family

4/10

Poor

05 Dec 2025

Christine

Lovely location and staff.,extremely hard beds I think the matress is there since it opened in the 1950s!

Leisure

8/10

Excellent

01 Dec 2025

Robert

Great location on the beach. Pool was great and the staff were very helpful. Enjoyed my stay. Older buildings but for the price can’t beat it

10/10

Exceptional

31 Oct 2025

Judith

We loved staying at the Catalina Beach Resort. The hotel is in a beautiful location and the rooms are spacious and well appointed. The hotel is situated in mature vegetation and price is great for what it offers. The hotel is well loved and the staff friendly. We hope we will be back.

10/10

Exceptional

29 Sep 2025

Jennifer

Seriously great way to start the day. Breakfast was amazing! Stag are top
Notch!! And rooms are clean ! No wifi this time but it was fine !

Partner

10/10

Exceptional

31 Aug 2025

LISA MARIE

Wonderful older property. Showing its age but still absolutely wonderful.

Business_and_leisure Family

8/10

Excellent

28 May 2025

Dennis

This was our 4th staff @ Catalina. The staff was excellent and took great care of us during our visit. Alberto at the beach bar was great, Rosie gave us awesome massages and the morning breakfast staff was also terrific. Overall, we had a great vacation.

Suggestion for improvement: Expand the breakfast included menu to include some pancakes or other option.

Leisure Partner

6/10

Pleasant

28 Apr 2025

George

Too many stairs to go to the beach, the room was nice but there were blood stains and ants on the balcony. Tha stuff was nice!

Leisure Family

2/10

Poor

31 Mar 2025

Andre

This resort does a bait and switch with their pictures. The photos of this resort do not represent what the rooms truly look like. We have videos all of the rooms have plastic stapled around the windows with holes in the plastic. Black mold painted over on the walls, so it is a serious health concern. Everything is outdated and does not reflect the photos that they post online promoting the property.

Leisure Family

8/10

Excellent

30 Mar 2025

Lois

Great location, views, access to beach and lovely gardens.

Leisure Self

10/10

Exceptional

29 Mar 2025

Janette

Although it is an older property, the first hotel to open in the area from what we are told, it was very clean and comfortable. Yes there are a lot of stairs but it wasnt so bad and you get used to it after a couple days. There are many trees and plants along the walkways and to the paths to the pool and beach. It has scenic views and the staff is very friendly and also helpful. We asked the beat and cheapest way to get into town and they offered us good recommendations. We would definitely come back here again and refer friends as well. Thank you Catalina Beach Resort!

Leisure Partner

8/10

Excellent

28 Mar 2025

Patrick

Great stay for the price.

4/10

Poor

16 Mar 2025

Ian

too many stairs , first room had no air conditioning had to pay for a upgrade. Second room you could hear the room next door. Dinning room was poor didn't even serve coffee

Leisure Self

8/10

Excellent

11 Mar 2025

Linda

There are lots of steps but the views are all worth it. This is a quaint older place, most people we met there were repeat visitors. That speaks for itself!

Leisure Family

10/10

Exceptional

10 Mar 2025

lynn

Lovely staff

Leisure Family

10/10

Exceptional

09 Mar 2025

Hudson

Catalina es muey bueno

We have stayed a Catalina for many years. We love it.

Partner

8/10

Excellent

01 Mar 2025

Barry

Staff and service were great. Location and beach club on La Ropa is perfect. Old hotel but is kept clean and comfortable stay. Will likely stay again.

Leisure Partner

10/10

Exceptional

19 Feb 2025

Ronald Bret

Haven’t been back for 15 years. Still charming and quiet. Would come back again but bring your hiking shoes-a lot of steps!

6/10

Pleasant

08 Feb 2025

James

The property has that original charm but could definitely use some maintenance and subtle upgrades. Staff were very friendly but the restaurant service wasn’t that great. Rooms are a good size and the balcony’s also large with great views. Could use a bit better deep clean with regards to the dirt build up on the fans and cobwebs in corners. All in all I would stay here again as the location is great, price is good, and the food was quite good.

Leisure Family

8/10

Excellent

26 Jan 2025

Joseph

Tranquil and charming

Overall it’s the most naturally beautiful property on La Ropa. Staff are helpful. Only drawback is lack of English of many staff members. Breakfast is great. Dinner is okay not great. Entertainment should do Mexican songs not terrible renditions of American music.

Partner

4/10

Poor

25 Jan 2025

Lee

Amazing views! Endless uneven stairs. Older people or someone with any health problems be aware...you have to climb all day.
The rooms are very dated. Furniture, linens, pillows all are in a bad shape. Even the beach furniture are in a terrible condition. A slow and little water at the shower.

The breakfast is good but it takes 1 hour.
La Ropa beach is heaven.

6/10

Pleasant

19 Jan 2025

David

Great staff, best beach, awesome view.
Older resort with lots of steps yet still the best.

Leisure Family

6/10

Pleasant

17 Jan 2025

Hratch

Too many stairs

8/10

Excellent

07 Jan 2025

Joseph

The hotel property is ideal for exploring Zihuatanejo and the staff are very personal and friendly. The hotel should acquaint themselves to the activities in the area and promote them as activities to do i.e. pickleball, tennis, etc.

Leisure Family

8/10

Excellent

03 Jan 2025

David

Best bang for the buck on La Ropa. Beach front fantastic and a great pool. The gardens are everywhere with lots of colors and fragrances. This is an Older property with lots of steps.
I’d come again.

Leisure Family

6/10

Pleasant

31 Dec 2024

Mariana

Good things: I really liked it was on a hill with so many plants and the hotel is by the beach. Almost all the staff was very helpful and such hard workers. I had a problem with the front desk, but at the end they helped me. The view was beautiful and you can hear the ocean all the time from the room. The rooms have terraces and hamacs.

Bad things: It was very challenging to have so many steps that were uneven,I don't mind having steps but those are unsafe and dangerous for walking. The room I originally booked was in very bad shape, no maintenance for years (broken tiles, toilet not working properly, broken walls, rusty fridge inside and outside, moldy tiles, etc) and the worst is that it was dirty! There is no bathroom by the beach, you have to walk 50 steps up and then down. The internet NEVER worked. The maintenance of the whole hotel is in poor condition.

Leisure Family

10/10

Exceptional

25 Dec 2024

David

Best shady beach area on La Ropa. Great breakfast and friendly staff. I’ll return next year.

Leisure Partner

8/10

Excellent

09 Dec 2024

Curt

Friendly staff. Nice breakfast with a beautiful view! Nice clean beach!

Leisure Partner

6/10

Pleasant

06 Nov 2024

William

The resturant and stall were what made this place. The stairs and the WiFi were the downside.

10/10

Exceptional

05 Sep 2024

Amanda

Beautiful and clean

Leisure Partner

10/10

Exceptional

19 May 2024

lisa

OG Playa Ropa

I've been coming to the Catalina for over 20 years, I adore it and what it offers--best location on the beach, friendly service, and casual atmosphere...having said that I must also say that I miss the stewardship and staff that I've grown up with over the years. Change is hard, but it should not come at the cost of loyal employees.

Friends_and_family Friends

10/10

Exceptional

06 Apr 2024

Charles

What a fantastic place! Lots of stairs with quite a bit of age showing, but we come here for the history and romance of a traditional Mexican hotel!

Leisure Family

8/10

Excellent

05 Apr 2024

Katherine

Loved the beach view and access to town.
There are a lot of steps to the beach depending on where your room is. We were fine but some older folks had trouble with the steps. They have a great infinity pool that wasn’t used that much so felt like your own. Nice big rooms, a little older but clean.
Service was slow at the restaurants so often ate at the other ones for breakfast and other meals. Their bar had a great spot for sunset drinks and viewing.
Staff was very friendly and accommodating. Helped us out with wifi issues.
Would definitely stay again!

Leisure Friends

10/10

Exceptional

19 Mar 2024

Alison

It's right on the beach, palapas for shade and wonderful staff providing food service there. The gorgeous pool was a nice alternative to beach swimming. This is a mid-century hotel with fantastic touches, grounds and history. There are LOTS of stairs, fyi. Go to an Ixtapa all-inclusive if you want sterile and impersonal staff! This place has charming character. A gem with great breakfasts, a sunset view bar and restaurant and friendly staff. Why ever leave?

Leisure Partner

6/10

Pleasant

07 Mar 2024

Michelle

If you are going there for a nice relaxing time you just need to know that there are a lot of stairs from the lobby to the beach (over 250)! I didn’t know but a lot of the people I talked to love it. I guess if you call the office they can drive you down but who wants to do that?! The hotel is very rustic and could definitely use a make over! It has been there for years and people keep coming back. It was recommended to me and I trusted the person that told me about it. Next time I will be sure to do my homework! Everyone that worked there were very nice!

Leisure Self

10/10

Exceptional

07 Mar 2024

Thomas

The staff and ambiance are unparalleled, as is the location of the hotel. The property is a tropical paradise. If you like a challenge, there are 275 steps from the beach to the reception area, which I was able to navigate, daily, 90 days after a broken ankle... We called it \"bootie\" camp. Mind you, keep in mind, it is important to be a fit person, old or young, and not ideal for very small children. Overall, 5 stars.

Leisure Partner

6/10

Pleasant

26 Feb 2024

Thomas

The 270 step to the beach would be tough for anyone not in shape or with a physical disability

Leisure Partner

2/10

Poor

21 Feb 2024

Verified traveler

In serious need of refurbishment

This hotel is old and in need of renovation. The rooms are nothing fancy. The water pressure is so low. I had to shampoo my hair at the pool showers. We could not see through the windows as they were covered with a dingy plastic, so we were unable to see the view of the ocean. You must run the shower for 15 minutes to get lukewarm water. There are lots of stairs and no elevators; this may be a problem for some. This hotel is overpriced for what it is. Your pay for location and beach access.

Partner

4/10

Poor

18 Feb 2024

Greg

The property has a beautiful location on the beach the staff in some areas need more training but will do anything you ask. Very nice people. facility is tired in areas.
What ruined my stay was EXPEDIA misrepresenting the room i was getting. What was advertised and what I got were totally different. I am sure all hotels have less desirable rooms and this is what Expedia got me. Staff showed me the room I thought I was getting and it was lovely and would have been a treat to stay in. My first and last time with Expedia.

Leisure Partner

10/10

Exceptional

18 Feb 2024

Kameron

Classic Mexico, Right on the beach

This place is a classic old Mexican resort, right on the beach. Great convenient location. And pretty affordable for where it is. Lots of stairs to keep you in shape on your vacation. Staff was friendly and attentive. Watch the sunset from your deck, and go to sleep to the sound of waves.

Partner

8/10

Excellent

15 Feb 2024

sharon

This property has a fabulous view of La Ropa beach. It is quite old and charming and rustic. There are hundreds of stairs to anyplace on this resort, so it’s not ideal for anyone with mobility issues. The staff and location make this resort wonderful, but the stairs are EVERYWHERE….

8/10

Excellent

14 Feb 2024

Sandra

The property overall was good. The only 2 things that
could be improved upon was the way they handled the
credit card info at check in. We had to give them the
credit card times the day we checked in and they still
did not have the information the day we checked out. Breakfast was not up to par. We ordered what we wanted and they gave us what they wanted us to have.

Leisure Family

6/10

Pleasant

12 Feb 2024

Linda

The hotel is in a lovely location on the beach but it has over 200 stairs to go up and down to get to the room, reception, restaurant and beach. The building is in disrepair and the rooms need upgrading. The fridge in the room was so noisy and got really hot. The ceiling fan was not properly attached to the ceiling. The majority of the staff were great. I would not stay there again. There are many hotels on that beach which are much nicer.

Leisure Friends

8/10

Excellent

27 Jan 2024

Bev

Liked the bottled water that was available in the lobby and in the dining room.

4/10

Poor

24 Jan 2024

Laura

Ad says “pet friendly”, maybe so but you can’t take them anywhere and not supposed to leave alone in your room, and a 600 peso per day charge, not mentioned. Didn’t find out room had no AC until check in. Some of the cheapest TP we’ve seen anywhere. The view was great from room balcony. Short taxi ride to market and restaurant area. Overall, not worth the price we paid.

Leisure Pet

8/10

Excellent

19 Jan 2024

Calla

A charming old hotel. Great location and excellent service. A bit shabby but that gives it character. Great views of La Ropa from our deck, the bar and the restaurant. Good breakfast included in room rate. Lots of stairs up and down from the beach so might be difficult for those with mobility issues.

Leisure Partner

10/10

Exceptional

19 Jan 2024

Kathryn

This is a great place to stay. Its safe, convenient and beautiful!
Staff were very good and helpful.
Team leader Alfredth was friendly, competent and always willing to help!

Leisure Family

4/10

Poor

05 Jan 2024

Consuelo

I loved the people working there, they were so kind and helpful. I appreciated the work they did and the help they assisted with. However the rooms are different than what’s being advertised. Outside of the rooms is a lot nicer but the room itself was disappointing.

8/10

Excellent

07 Dec 2023

Aaron

The view of Playa LaRopa and the bay from our king bed terrace room was amazing! The terrace was large with lounge chairs and a hammock. Nice for relaxing in the evening! Our room was very clean and the AC kept us cool. We selected breakfast included for our 7 day stay and were glad we did! I particularly liked the Huevos Rancheros! All breakfasts included fresh fruit, orange juice and bread with jam. The staff at the restaurant are excellent as well!

Some things to keep in mind if planning to stay here. To get around the resort and down to the beach there are many steps to negotiate. For us it was ok after a few days we were comfortable with the steps. If you have problems with mobility you may find it difficult staying here.
Also this is an older resort (I believe one of the first in the area )so there are some issues with maintenance
for example missing railings on some walkways. Over all I didn't find this a big issue the age of the resort after all is part of its charm!

Over all we really enjoyed our stay at the Catalina Beach Resort and would stay here again!

Safe Travels!

Aaron

Leisure Partner

10/10

Exceptional

05 Dec 2023

Hank

Comfortable and well located on La Ropa

Leisure Partner

6/10

Pleasant

03 Dec 2023

Frank

Hard mattresses
Too many stairs
Not close to anything
Very old fixtures
Only 1 way to acquire Ice

Business_and_leisure Partner

6/10

Pleasant

29 Nov 2023

Patrick

Really old and run down. Staff was friendly.

Leisure Family

10/10

Exceptional

10 Nov 2023

Mark

Catalina provides an authentic Mexico experience…

Leisure Partner

8/10

Excellent

09 Nov 2023

Laurie

We absolutely loved the grounds of this property, they were so beautiful and lush and green. Lots of flowers and trees and shrubbs. The views from the rooms and from the bar and restaurant are unmatched and gorgeously stunning!
As beautiful as the stairs are on the grounds, they were tiresome to climb everyday, but somehow with the stunning views they were worth it I guess!
The property could use some maintenance of the buildings. All in all, we truly loved this property and the staff was so friendly and always went above and beyond their job. We would definately come back!!

Leisure Partner

6/10

Pleasant

01 Nov 2023

Verified traveler

The hotel location is great. However, the beds are like bricks, the bathroom fixtures in dire need of an update, the air conditioner barely kept the room comfortable and the refrigerator is on it's last leg (VERY noisy when going on and off, difficult to sleep thru). Also, did not appreciate the loud leaf blower going on throughout the day, starting fairly early in the a.m. (9:00). The staff was great!

Partner

6/10

Pleasant

16 Mar 2023

Laurinda

Check in was great and the views from the lobby are outstanding. Overall, the property had too much deferred maintenance and the electrical outlets in the room were extremely outdated.

Leisure Family

6/10

Pleasant

15 Mar 2023

Mark

Property has a lot of potential but needs more maintenance and upgrades. Great views. Pool needs more chairs and drink service and less massage space. Stairs need edge painting to better identify them since there are so many of them. Found ants in bed upon arrival.

Leisure Family

6/10

Pleasant

12 Mar 2023

Eva

The best and only good feature of Catalina Beach resort is their location on La Ropa Beach. Great frontage and the pool was nice too. Too many stairs and the resort is in serious need of updates and maintenance. Restaurant breakfast staff were awesome, but other staff not very friendly or welcoming. Beach chair games were annoying and caused unnecessary disputes.

Leisure Partner

8/10

Excellent

06 Mar 2023

Donna

This property is very old and not well kept. Some rooms have no AC, no lamps, lightbulbs are burned out, outlets do not work, sink in bathroom is falling off the wall. The problems are all repairable but there is no maintenance crew. Even the beach towels are very old and have holes in them. The restaurant service and bar is very slow even for Mexico.
The good points are the beds are very comfortable, the staff is fantastic, the breakfast adequate, the bar drinks were also good. The location to Zihua is nice and the view is perfection.
We will return to the area but possibly not to this place due to the above mentioned things.

Leisure Friends

6/10

Pleasant

28 Feb 2023

Janice

Beach bar staff, especially head guy, not friendly

Leisure Family

6/10

Pleasant

28 Feb 2023

john

Our room was booked at least 6 months ahead. It was old. Shower took long time to heat up. AC went and we had to switch 2 rooms later. Husband was sick and had no breakfast. I asked for a credit and they said no. Finally after much discussion with manager we got another breakfast. Beautiful location. Nice pool. Lounge chairs on beach hard to get

Leisure Partner

6/10

Pleasant

27 Feb 2023

Shane

rooms need a major overhaul

Leisure Partner

10/10

Exceptional

25 Feb 2023

Nigel

Friendly staff. Great food.

Leisure Partner

4/10

Poor

19 Feb 2023

Janet

I booked a terrace room with a king bed and great view months in advance (paying the higher rate for it in advance) and when we arrived they said it was unavailable. Our parents dropped by for 2 hours one day to play a board game with us at our table and they charged them a day rate. At the pool
there is a bar but no one is there to serve drinks and the actual bar does not exist. We were aware of the stairs but they are very difficult for most. We paid an upper end rate to stay at Catalina but needed up eating at the restaurants around us instead. For its rates and location, it could be so much better. They just don’t try to make you feel welcome.

Leisure Partner

8/10

Excellent

18 Feb 2023

Allen

Staff excellent and room was nice and clean. Grounds are ok but not manicured which was ok. Right on the beach.

Leisure Partner

2/10

Poor

16 Feb 2023

david

Out dated , cockroaches and ants in the room

Leisure Friends

8/10

Excellent

16 Feb 2023

Rebecca S

The location above the accessible beach and views of the bay and sunsets are superlative. The staff was uniformly warm and gracious. The hotel is comfortable, one of the oldest in Zihuatanejo.

Leisure Partner

10/10

Exceptional

13 Feb 2023

Kurt Ryan

Property was as expected. Service in most areas was excellent. Beach service could have had added staff. Many stairs but again, as expected. Unfortunate that two dogs in different rooms weren't very quiet. View is phenomenal in the Linde room.

Leisure Partner

8/10

Excellent

10 Feb 2023

lori

The staff at the Catalina are very friendly and helpful making our stay quite enjoyable. The hotel itself is well located with large rooms, great ocean views and beach palapas.

Leisure Family

10/10

Exceptional

28 Jan 2023

yamile

It was great! Love a traditional mexican rustic place.

Leisure Partner

8/10

Excellent

24 Jan 2023

Paul

wonderful friendly staff.
best beachfront on la Ropa

Business_and_leisure Family

6/10

Pleasant

19 Jan 2023

Mary

Needs a refresh

Very tired. Location is great. Needs a refresh.

Self

10/10

Exceptional

11 Jan 2023

Fernanda

This is a great hotel. The staff was really friendly and helpful. The facilities are very good: great pool and beach areas, and nice restaurant and bar with panoramic views. Our room had a terrace with ocean view which was just breathtaking. It's calm and has nature all around. Probably not an option for people with reduced mobility for there are a lot of stairs between reception, rooms, pool and beach areas.
Otherwise, definitely a must. Looking forward to returning!

Leisure Partner

8/10

Excellent

09 Jan 2023

jennifer

Location, location, location

Best location on La Ropa beach. This resort has old Mexican charm and beautiful gardens. With that there is some much needed maintenance around the property. Expect little critters running around in your room at night. We have spent enough time in Mexico that this didn’t bother us. We would return due to the location.

Partner