B&B Hotel Trapani Crystal

Italy , Sicily
TRAPANI, Piazza Umberto, 1
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75 reviews shown

10/10

Exceptional

02 Sep 2025

CHRISTIAN

Great rooms, beds and shower. Close to everything.

8/10

Excellent

11 Jul 2025

Enda

Staff very helpful. Reported a broken socket, maintenance to be sent but didn't arrive all week. Pillows were not the most comfortable. Everything else, and breakfast, perfect.

Business

10/10

Exceptional

20 Apr 2024

gabriela

Best receptionist

Leisure Family_with_children

10/10

Exceptional

11 Mar 2024

Rosemary

Great place

This hotel was totally amazing even for the price. I’ve stayed in 5 star hotels that weren’t this nice

Self

8/10

Excellent

30 Aug 2023

Franco

The only downfall with this hotel is the carpet is dirty , change the Capet and this hotel will be improved by one star, beside that it’s a nice hotel

Leisure Family

10/10

Exceptional

18 Jul 2020

Verified traveler

Really friendly people, great receptionist and good hotel. I good place to stay in Trapani

Leisure Family

8/10

Excellent

09 Jan 2019

Verified traveler

Some property maintenance and more modern facilities

8/10

Excellent

11 Sep 2018

Verified traveler

Simple and clean close to old town and train stAtion

10/10

Exceptional

13 Jun 2018

Ricki

FHCrystal

The hotel is just on the rim of town so it makes a perfect option to find easy street parking for free. That way you can take a short walk to the port and not get caught in tiny one way streets. This modern hotel has a lift, large room and great air conditioning It also has a large bathroom with a strong shower head and a news station on tv in English. They put out a wonderful large spread of inviting pastries, fruits, eggs and juices for a full breakfast buffet. We weren’t thrilled with the town of Trapani itself, but as a quick stop on our archaeological adventure around Sicily, it was fine. There is also a really good restaurant right across the street from the hotel for a nice dinner if you are to tired after your long excursion. The room also has complete blackout curtains and double paned windows to help with a comfortable sleep.

Partner

10/10

Exceptional

15 May 2018

David

Good place to spend the night

Very nice breakfast, comfortable beds, convenient To excellent restaurants.

8/10

Excellent

05 Sep 2017

sharzo

Spacious

Located across the street from the train station we found The Crystal a 4 star hotel a welcome surprise. The room was very spacious & the bed was comfortable w a fantastic shower. There was always plenty of free street parking to avoid paying $14E to a parking lot. They also served one of the nicest breakfasts.

8/10

Excellent

01 Sep 2017

may

Nice hotel

Very nice hotel calm area and very close to downtown,,so convenient and staff very nice and helpful

10/10

Exceptional

20 Dec 2016

Marek

Great place to stay when in Trapani

Convenient hotel, spacious room, very good location

Family

8/10

Excellent

17 Dec 2016

Verified traveler

Good for medium budget

Every thing was normal not very good and not very bad.. medium class

8/10

Excellent

29 Nov 2016

Kristi

Convenient location, clean hotel, helpful staff.

Family

8/10

Excellent

20 Jun 2016

Verified traveler

Overall was good, happy that breakfast was included.
However, wifi was not great, sometimes it is good, other times cannot even connect.

10/10

Exceptional

24 May 2016

dorothy m

very freindly staff ad breakfast was wonderful!

Family

6/10

Pleasant

09 May 2015

Verified traveler

Surely ask for the recently refurbished rooms

Surely ask for the recently refurbished rooms
(Level 2)

8/10

Excellent

19 Sep 2014

Karen Noonan

The two front desk women were extremely helpful. They were professional, friendly and full of information. The breakfast included was good, the fresh squeezed orange juice was fantastic! We ordered several items and their respond time was exceptional.

Family

10/10

Exceptional

24 Jun 2014

everything fantastic

It was super. Room, location, staff, manager, breakfast room and food and service perfect.

10/10

Exceptional

19 Jun 2014

Jan

Welcoming and tranquil

This is a really nice hotel decorated in calm colours and pale carpeting throughout giving the hotel an atmosphere of cool sophistication. Staff were very obliging the only tiny criticism is some of the staff found it difficult to communicate in English and did not know what poached eggs were. Breakfast was good but I don't like hot drinks from drinks machines and when asked waiter for pot of tea he brought in pot of warm water which made an awful cup of tea once you put your teabag in!

Partner

10/10

Exceptional

09 Jun 2014

Friendly staff

The hotel is right by the railway station and well placed for the centre of town. The station is not very busy and so there is no noise from it. We had a room on the top floor and had a distant sea view. The room was modern. There were only five coathangers in the wardrobe and we had no drawers for storage. The hotel is better suited for short business stays than a long vacation. There is no outdoor space to enjoy. The staff were very friendly and helpful. Overall we had a good stay and would stay here again.

Family

8/10

Excellent

10 May 2014

Pat

Convenient Parking & Modern Hotel

We enjoyed our stay. It was close enough to walk to the sights, as well as to drive to the funicular to Erice. Beds were comfortable; breakfast was nothing fancy, but varied choices. The staff was very helpful! They have very few spaces in their reserved parking, however there was free parking right on the street in front of the hotel.

Family

6/10

Pleasant

09 May 2014

Sam

Nice hotel

Compared to other hotel experiences this one was over rated for the price. No fitness facility; small room,
small beds. All else was o.k. We just spent one night and it was good for the one night before leaving town.
We have another night to spend before flying to Amsterdam and we will not stay at the FH.

8/10

Excellent

04 Oct 2013

mayhew

Friendly staff and great breakfast

First time to Sicily and hotel staff were very friendly, showing us the best places to eat and things to do. Reception staff very helpful and will go out of their way to help you - for example we booked a mini-cruise last minute on-line and staff were happy to print off our confirmation email saving us hassle the next morning. Would stay again, excellent breakfast.

Partner

8/10

Excellent

29 Jul 2013

Verified traveler

Great service

Clean, nice and convenient

8/10

Excellent

29 Nov 2012

Verified traveler

Location is very good to go every where, parking is not too bad to find and stay on street parking. Room is very clean and high end style which I like. Overall we enjoyed to stay.

Family

6/10

Pleasant

16 Oct 2012

The hotel is hard to find for a tourist because the address given is a nearby piazza rather than a street address, and it's not in the piazza. The map that prints out with the reservation doesn't really help because it's not clear what the cross-streets are, and the icing on the cake is that if you drive or walk by from the other side of the building (which goes through the whole block), you miss it completely because the name of the hotel is only on one side and the other side has only the name of some design firm. Parking can be tricky because the hotel \"garage\" (which costs extra) is tiny (maybe 5 cars) and there may not be a nearby space on the street. The hotel is well run but the rooms are small, and no charm and no frills--you have to take your own bags to the room, and the first room we were shown was so permeated with cigarette odor that it was uninhabitable. Wi-fi in the room is so spotty it's non-existent. Clientele seems more business than pleasure, and lots of 20-ish guys hanging around near the computer in the lobby. A single woman might be uncomfortable. The good news is that the staff is courteous and professional, got us an OK room, recommended a couple of great restaurants, and ordered us pizza the night we didn't want to go out.

8/10

Excellent

28 May 2012

Ana

Nice Hotel!

Positive: good localization, very nice room and good breakfast.
Negative: Our air conditioning was not working and there is no parking at the hotel, you have to park in the street.

Partner

10/10

Exceptional

06 Oct 2011

Verified traveler

FIne property, good location

Comfy room. , 1st rate washroom, however except for the shower head that is directly overhead, so even if you do NOT wnat to get your hair wet, you will. Quite room, with soundproof windows. Complete breakfast, in a pleasant natural light dining room. Good location as well, seemingly very safe for walking at night. Pleasant and helpful staff.

8/10

Excellent

05 Nov 2025

alessandroi

Stanza comoda e pulita, bagno comodo, struttura piacevole, moderna, poco distante dal centro storico, parcheggi disponibili nelle vicinanze sia a pagamento che liberi

8/10

Excellent

08 Oct 2025

jacqueline

Belle chambre. Bon petit déjeuner.

Leisure Partner

8/10

Excellent

02 Jul 2025

SERGIO A

Bom Hotel

Bom Hotel, com pessoal atencioso

Friends_and_family Friends

8/10

Excellent

02 Jul 2025

Maria Martino

Hotel bom, mas meu quarto estava com infiltracao

Leisure Family

10/10

Exceptional

02 Jul 2025

Agnetha

Bra läge och bra rum

Perfekt läge för strand, gamla stan och transport.

Friends_and_family Friends

6/10

Pleasant

29 Mar 2025

maurizio

Hotel che non merita le stelle che ha

Ottima posizione centrale e comoda in centro e davanti alla stazione dei treni.
Camera e bagno spaziosi, tv grande e materasso comodo con topper.
Soffione della doccia incrostato e quindi l’acqua scende piano e male , arredo e tipologia di stanza vetusta! Riscaldamento ha funzionato un giorno dopodiché è stato spento e mai più riacceso nonostante la richiesta (alla sera e al mattino la stanza era fredda)
Infissi del 15 18 da cui passava tutto,ma proprio tutto,vento,pioggia e soprattutto rumori da corridoi e stanze vicine! Ascensori lenti , onestamente un hotel due stelle che come ne possa avere il doppio non si capisce visto anche la posizione,costa un terzo degli altri in zona e il perché lo abbiamo scoperto

Partner

10/10

Exceptional

02 Feb 2025

Giammarco

Struttura e servizi top. Personale molto disponibile e gentile

Leisure Partner

10/10

Exceptional

07 Mar 2024

Luigi

OTTIMO HOTEL - PERSONALE GENTILE E QUALIFICATO

Business

6/10

Pleasant

30 Jul 2023

Verified traveler

The hotel room was very responsive, when someone walked by outside it sounded like they were inside the room. The air conditioning unit also failed to cool the room even close to the set temperature. Around the hotel there are several abandoned buildings which do not give a particularly inviting welcome. I don't understand how this can count as a 4 star hotel. Feels like there is very little difference between 3&4 stars and an absolutely huge difference between 4&5 stars. Can't call this an \"affordable\" hotel option, unfortunately.
The staff, on the other hand, are very nice and welcoming.

Partner

10/10

Exceptional

09 Oct 2021

Sigona

Posizione centrale, ottima colazione.

Business Family

6/10

Pleasant

30 Aug 2021

Enrico

*****

Leisure Family

4/10

Poor

20 Aug 2021

Verified traveler

Nulla di speciale. Struttura e servizio pessimi. Personale scortese.

Leisure Partner

4/10

Poor

30 Jul 2021

Verified traveler

Comoda la posizione centrale, il prezzo addirittura senza colazione troppo alto per il tipo di categoria, la peggiore cosa in assoluto, mai accaduta in anni di viaggi in ogni parte d'Italia e in buona parte del mondo è stato quella di arrivare alla reception e ancor prima di avere le chiavi e la stanza sentirsi dire che bisognava pagare prima, niente di peggiore per un cliente, niente di più assurdo nel contesto della gestione di un hotel.

8/10

Excellent

29 Jul 2021

Verified traveler

La gloire d’un établissement historique qui vieillit mal

Leisure Family

10/10

Exceptional

03 Oct 2019

MARIO

Arredamenti e materiali di qualita’, colazione abbondante e varia, ottima insonorizzazione e quartiere tranquillo:garage con accesso un po ‘ difficoltoso ma il servizio di valet parking e’ efficace!

Leisure Friends

8/10

Excellent

25 Sep 2019

Karin

Das Hotel erinnert an ein Business Hotel. Das Zimmer war elegant eingerichtet und sauber. Das Personal wirkte geschäftsmässig und leicht unterkühlt. Der Cappuccino ist sicherlich verbesserungsfähig. Alles in allem ist das Hotel empfehlenswert.

Partner

8/10

Excellent

23 Aug 2019

Verified traveler

Stanze pulite, personale gentile, buona colazione e posizione comoda al centro di trapani.

Leisure Partner

10/10

Exceptional

21 Aug 2019

ADRIANA

It's a great choice in Trapani

Comfortable hotel with good location! The staff was very nice and polite and Vittoria from the front desk was great, Always ready to help us with directions and tips! I honestly recommend the hotel!

Friends

6/10

Pleasant

15 Aug 2019

Aneta

Hotel przeciętny w miarę dobrej lokalizacji

Brak parkingu hotelowego, brak regulacji klimatyzacji w pokoju - jedna stała temperatura, w pokoju nie ma nawet wody dla gości, znajduje się ona tylko w mini barze, który jest odpłatny. Stan obiektu pozostawia wiele do życzenia, jeśli ma szczycić się 4 gwiazdkami.

Partner

8/10

Excellent

16 Jun 2019

Verified traveler

Personale gentile e disponibile,struttura a due passi dal centro e dal porto ottimo

Leisure Partner

2/10

Poor

10 Jun 2019

Verified traveler

Struttura vecchia e abbandonata a se stessa.
Servizio scadente, struttura sporca internamente e esternamente.
Colazione voto 2
Prezzo elevato rispetto a tutto.

Business_and_leisure Partner

8/10

Excellent

03 Apr 2019

Francesco

Soggiorno a TP

Soggiorno a Trapani per Congresso medico:ottimo.

8/10

Excellent

02 Dec 2018

Verified traveler

Beetje afgeleefd hotel maar vriendelijk personeel, goeie ligging en standaard ontbijt (wél alle ochtenden hetzelfde). Jammer dat er geen gym aanwezig is of zwembad. Kledij laten wassen is een dure zaak, dus best kledij zelf wassen in het wassalon een paar huizen verder.
Geen mogelijkheid om engelstalige ondertiteling te krijgen op tv channels.

8/10

Excellent

09 Nov 2018

Marco

Confort e gentilezza sono di Casa

Camere e bagni molto spaziosi , gentilezza e premura delle ragazze alla reception che mi hanno anche fornito indicazioni per cenare , colazione superlativa,consiglio assolutamente !!!!

8/10

Excellent

24 Sep 2018

azad

Bonne localisation

Situation ideale proche du centre historique de Trapani et ideale pour partir en excursion à la découverte de l’île.

6/10

Pleasant

24 Sep 2018

Verified traveler

Comodo al centro al porto ai bus

Visitato la citta andata alle isole Egadi Levanzo a Vigo Erice Mozia Marsala

8/10

Excellent

10 Sep 2018

Verified traveler

Hotel senza troppe pretese, con buona colazione

Abbiamo soggiornato presso questa struttura per visitare Trapani e per prendere un traghetto l'indomani. La posizione è ottima: vicina sia al centro sia al porto, con diversi parcheggi in zona. Camera spaziosa e pulita, ottima la colazione. Il personale molto cortese. Unico neo il personale in reception: ogni volta che avevamo bisogno dovevamo scendere perché anziché stare al desk erano fuori a fumare una sigaretta. In conclusione: ottimo per chi è di passaggio e deve trattenersi poco.

Friends

10/10

Exceptional

27 Jul 2018

Rafaela

Super recomendo

Não conseguimos chegar a tempo para dormir, mas chegamos de manhã cedo e toda equipe foi muito gentil, inclusive nos deram 1:30 a mais para descansar no quarto. O café da manhã era excepcional e o quarto ótimo!!!!

Family

8/10

Excellent

26 Jun 2018

Pamela

Esta buono psra pernoctar nada mas

El estadionamiento es pagado , no lo sabía 15 euros diarios. Hotel moderno y esta bien para llegar a dormir y tecorrer los altededores x el día.

Partner

6/10

Pleasant

25 Jun 2018

Pamela

Buen hotel para dormir y salir de paseo por los alrededores. Tiene estacionamiento ,pero es pagado 15 euros diarios nosotros no lo sabíamos desayuno normal no muy variado

Partner

8/10

Excellent

16 Jun 2018

Verified traveler

Clean and Convenient Hotel

I did not get lost because the hotel was near the station.

8/10

Excellent

29 Mar 2018

Gregorio Alberto

hotel in pieno centro a circa 10 metri dalla stazione, vicinissimo a tutti i servizi. Struttura che dall'esterno può sembrare un po' datata, ma all'interno è ben tenuta, le camere sono grandi e confortevoli, i letti comodi ed il bagno ampio e confortevole.
L'unica pecca la colazione potrebbe essere più ricca.
Io cambierei la marca dello yogurt, forse l'hotel fa parte di una catena germanica, ma la marca Land, mi sembra un po' da hard discount. Io mi concentrerei magari su prodotti locali di qualità superiori.

8/10

Excellent

02 Jun 2017

Manuel

Es un hotel confortable con un personal muy atento

Es un hotel recomendable

Partner

8/10

Excellent

01 Oct 2016

Magnus

bekvämt & bra hotell

Bodde här 2 nätter innan vidare ut bland öarna utanför Trapani
Bra hotel , tråkigt område
Bra personal & bra service
Wifi fungerade super
Helt ok frukost
Det tar ca 10 min att gå till hamnen
Rekommenderas

Family

6/10

Pleasant

21 Sep 2016

Verified traveler

Buon hotel

Buon albergo con personale educato e molto disponibile. Però non vale le 4 stelle

6/10

Pleasant

23 Aug 2016

sandro

hotel pulito e comodo per escursioni

personale molto gentile camera pulita ma non funzionale ( una matrimoniale è divenuta una tripla con aggiunta di un letto più piccolo degli altri (e noi non avevamo un bambino!), assolutamente insufficiente lo spazio per riporre abiti ed accessori (abbiamo dovuto usare il davanzale della finestra), ottima la colazione e molto molto cortese il personale addetto. Hotel non adatto per soggiorno al mare ( non c'è un balcone o un posto per stendere costumi e/o asciugamani anche se molto gentilmente a noi è stata offerta la possibilità di utilizzare uno stendino posto nel vano scale) .

6/10

Pleasant

02 Aug 2016

Carmelo

Grazioso

Grazioso, a due passi dal mare e dagli imbarchi per le isole. Personale

8/10

Excellent

05 Jan 2016

Verified traveler

Una notte a Trapani

Buon hotel attaccato alla stazione dei treni, comodo per muoversi a piedi verso il centro

Partner

8/10

Excellent

03 Nov 2015

Bernard

Premier sejour en sicile a trapani a l hotel cryst

Pour notre 1er jour en sicile l'etape a trapani au fh crystal hotel etait tres reposante la chambre etait immense mais impersonnelle mais nous avons tres bien dormis malgres le bruit un peu trop ford de la clim, tres bon buffet et personnel charmant. Attention pour le stationnement il faut bien faire la difference entre les couleurs bleus jaunes et blanches piur se garer sinon gare aux contraventions. Bon sejour a vous tous a l'hotel crystal.

Partner

6/10

Pleasant

27 Oct 2015

Verified traveler

over booked and transferred

They seemed to have a booking problem and we were directed to another hotel in the outskirts of Trapani. They only offered us one round trip transportation between Crystal Hotel, So we had to ask for an additional transportation to the town, which was 50 Euros round trip. The staff were very kind, but I thought they could've been more apologetic and I think there were still room for effort to ease our inconvenience.

6/10

Pleasant

07 Oct 2015

Verified traveler

Modernes, komfortables Hotel im Zentrum

Das Personal war top, freundlich und gab sich alle Mühe.
Das Früstück war excellent.

8/10

Excellent

26 Sep 2015

giancarlo

Sufficiente

Tutto ok,e' arrivato il momento di decidere per una ristrutturazione generale ed un adeguamento indispensabile normativo