Chloe
We loved staying at Samala! The villas were spacious and well thought out. The included breakfast was very generous and tasty. The staff were helpful and there was good cleaning service. We ended up extending our stay because we enjoyed Gili Meno so much.
Our only complaint is the water situation. While we were there there was no fresh water from the taps. They informed us that it was an island wide problem at the beginning of our stay so we were informed and okay with it. However, this also meant that there was no hot water, and throughout our stay the water went out completely multiple times. The staff were always quick to respond to this issue but it became troublesome as the trip went on. We understand that the water shortage is a resource problem not a hotel problem but it became bothersome. Additionally, we were not satisfied with the drinking water situation. We were given two complimentary 500 ml drinking water bottles for the both of us at the beginning of our four night stay and no more the rest of the time and there was no water refill station. We understand that not every hotel has this but the problem arose in that they were selling water on the property for a large mark up compared to the rest of the island (10k at corner stores for large bottles and they were selling it for 17k). We found this strange that they were not only not providing drinking water to guests but were also selling it to us at a much higher price.
Our only complaint is the water situation. While we were there there was no fresh water from the taps. They informed us that it was an island wide problem at the beginning of our stay so we were informed and okay with it. However, this also meant that there was no hot water, and throughout our stay the water went out completely multiple times. The staff were always quick to respond to this issue but it became troublesome as the trip went on. We understand that the water shortage is a resource problem not a hotel problem but it became bothersome. Additionally, we were not satisfied with the drinking water situation. We were given two complimentary 500 ml drinking water bottles for the both of us at the beginning of our four night stay and no more the rest of the time and there was no water refill station. We understand that not every hotel has this but the problem arose in that they were selling water on the property for a large mark up compared to the rest of the island (10k at corner stores for large bottles and they were selling it for 17k). We found this strange that they were not only not providing drinking water to guests but were also selling it to us at a much higher price.
