Royalton Hotel

10/10

Exceptional

12 Jun 2026

Steven

The rooms are large for New York but this is a very tired hotel. It looks like it was amazing in its day but it needs a few millions to update. Staff is great, pricing good, location great.

Self

10/10

Exceptional

12 Jun 2026

leslie

The staff were amazing and so helpful if you’re looking for restaurants or stores. Great suggestions for sight seeing too! If the bar/lounge area was up and running this place would be a knock out!

Friends

2/10

Poor

11 Jun 2026

JONG HOON

Old properties. Renovation needed. Room was moderately clean. The check-in staff was not bad. But the bell boy was terrible.

Family

10/10

Exceptional

10 Jun 2026

Deirdra

Love how big the rooms are and the size of the shower and bathtub

Self

10/10

Exceptional

05 Jun 2026

Hayley

Great location. Clean. Very friendly and helpful check in person.

Partner

10/10

Exceptional

05 Jun 2026

Oscar

Good

Business Friends

10/10

Exceptional

02 Jun 2026

Wendy

Stayed here for business. It was a pricey last minute room, but turned out to be a very nice one.

Self

6/10

Pleasant

01 Jun 2026

Frances

Spooky, entering the lobby of The Royalton was a ghost town. Before Covid the Royalton was the place to be seen. Today, the room was totally outdated and the stains on the carpet made me a little nervous. The staff appeared to be on the same frequency, low energy and scripted. Let's not forget there were no cable channels available, just local stations.

Self

10/10

Exceptional

01 Jun 2026

Behnam

Stayed there two nights. Perfect location close to everything. Room was relatively modern, clean and comfortable. Staff super friendly and helpful.

Self

8/10

Excellent

29 May 2026

robert

The staff were very friendly and helpful
The rooms are clean but require some updating especially the carpet in the room
The lobby area has amazing architecture and high style design but could use a bit of a refresh as well
Great location -walking distance to Bryant park, Times Square, Central Park
Would stay here again
Thanks

Partner

8/10

Excellent

25 May 2026

Margaret

Location is excellent. Wish they will have coffee or hot drinks either in the room or in the lobby

Family

8/10

Excellent

25 May 2026

Anne-Marie

Lobby is amazing rooms are not great

Partner

8/10

Excellent

25 May 2026

Ivan

I wish the room would have a tea/coffee maker

Self

10/10

Exceptional

24 May 2026

Robert

Not a ton of amenities but the property was well maintained, close to theaters, shopping and restaurants. Staff was friendly and helpful. Would definitely stay again.

Partner

4/10

Poor

21 May 2026

Robert

Dated.

Self

2/10

Poor

21 May 2026

Taylor

Hotel was very old and grimy. Broken fixtures in room. Dirty tables and wall in my room. Horrible smell

10/10

Exceptional

17 May 2026

Erica

Clean room, perfect location and room size was large for Manhattan iykyk 😉. Staff here is phenomenal and very helpful. Felt appreciated and will be back. Didn't choose the hotel for access to the theater district - but WOW what a bonus to be so close!

Partner

10/10

Exceptional

17 May 2026

Colleen

Great location! Super helpful and friendly staff. Easy check in and out. Stored our bags before and after so we could enjoy the day. Clean spacious room. Only downside was that there was no coffee in the building, coffee shop next door. No bar or snacks/ drinks available.

Family

4/10

Poor

15 May 2026

Matthew

Interior extremely tight, stained carpets, mediocre at best

2/10

Poor

15 May 2026

Jesper

DONT EVER GO THERE. It’s a complete rip off!! Paying more than 500 usd per night for a room at a hotel that has not touched its interior for more than 30 years, do not even serve a cup of coffee, have a waterglass in the room, have zero sound isolation (like you are literally standing on the street) is a joke!! The hotel looks like it is closed down for business. Sharing its name with another hotel seems to be the scam they use to attract their new guests. I doubt anyone ever comes back - until maybe 30 years after - hoping/expecting the place to have been through a refurbishment and serious upgrade.

Self

6/10

Pleasant

14 May 2026

Catharine

The place is weird-- seems to be waiting to be acquired and redeveloped. Lobby is shabby and its abandoned bars and empty spaces are depressing.

Partner

8/10

Excellent

14 May 2026

Steve

Great location, nice size rooms for NYC and staff were very helpful.

Self

6/10

Pleasant

13 May 2026

Jordyn

I stayed at at the Royalton for a work trip, so the location to my office was the biggest pro. Aside from that the staff were very friendly and helpful, I would give them 5 stars. This property is very tired and is in desperate need of an update. The rooms did not feel clean, I found a wad of hair in my shower and woke up with a clogged head every morning due to the HVAC. I would stay somewhere else if you can. The lobby is beautiful but nothing is open, they have the facilities for a bar and restaurant but have neither functioning.

Self

2/10

Poor

12 May 2026

Rachel

Do not book at this hotel. While the location is great, there are other hotels close by that are updated, occupied by a food and bev vendor, and do give “Homicide New York” vibes. This place was creepy and needs to be remodeled terribly. I don’t understand how it’s still operating. The pictures look nothing like the actual hotel. The Royalton is not very royal.

Friends_and_family Family

8/10

Excellent

10 May 2026

Rafe

Perfect location and friendly staff, will definitely stay again.

Partner

10/10

Exceptional

10 May 2026

michael

Yes

8/10

Excellent

05 May 2026

Mariana

No bar, restaurant or amenities, but good staff, pleasant
room. Too bad the management did not keep up with the hotel's past reputation of a \"must hotel\" to visit.

Self

6/10

Pleasant

03 May 2026

Lin

窗户隔音不好，晚上很吵，酒店没有拖鞋，位置方便！

Family_with_children

4/10

Poor

03 May 2026

Precious

It’s honestly over hyped, tv didn’t work the entire night as far as WiFi or connecting my phone from streaming services. There was also a dead roach in the entrance just smooshed on the carpet for some hours.

Partner

10/10

Exceptional

03 May 2026

HECTOR

Staff was great. No bar or restaurant.

Self

8/10

Excellent

02 May 2026

Gerard

Staff was great and rate was perfect for me.

Self

10/10

Exceptional

30 Apr 2026

Wayne

Be clear - the property has no restaurant, but that is not an issue given your location. The staff is wonderfully accommodating and the rooms are very cool.

Self

2/10

Poor

30 Apr 2026

Nancy

Staff was nice but I was very disappointed overall. No fridge or even a glass in the room. No artwork on the walls and very bland. I found the room quite depressing to be honest. The room was huge but it reminded me of a therapist’s office. On the positive, the bed was very comfortable.
There was a leak in the ceiling - not just a drip but a gush. Someone must have left the water running on in the room above me. I had to switch out rooms. Needless to say I will not be staying at this location again. I’ve stayed at the Royalton on park many times but this hotel shares only the name itself.

Self

8/10

Excellent

26 Apr 2026

Meltina

Do deep cleaning throughout the property, and take down mirrors in the actual showers.

8/10

Excellent

25 Apr 2026

Christopher

Great value for money

Self

6/10

Pleasant

25 Apr 2026

Gustavo

Ikk

Partner

6/10

Pleasant

24 Apr 2026

Melissa

No Bar or Amenities

2/10

Poor

22 Apr 2026

Katherine

Hotel accomwas definitely not

10/10

Exceptional

20 Apr 2026

Ayana

I love the location! The room was big and the staff was so kind and polite! I will be staying again!

6/10

Pleasant

19 Apr 2026

Valeria

It is an ok place for a couple of nights. I stayed here a couple of years ago and the place was in better shape, it needs some upkeep

4/10

Poor

19 Apr 2026

Jose

This hotel is well located, but it is dated, not well kept, our room was extremely small, the shower has sparkling mirrors, the desk was shaby, the mattress had no support. At night, extremely loud noises from malfunctioning equipment outside the window made it very difficult to sleep. We called the front desk, and eventually they solved the problem. This was a bad experience, not worth the price except for location.

Partner

10/10

Exceptional

19 Apr 2026

Nick

No bar as stated in the property description. Alao no valet parking as stated in the property description.

10/10

Exceptional

19 Apr 2026

Eric

Very convenient and nice! Will definitely stay again!

Self

10/10

Exceptional

16 Apr 2026

Solomon

The room was comfortable with an excellent shower. Perfect for one night.

Business Self

8/10

Excellent

15 Apr 2026

George

A little dated. A resort fee of $40 per night is charged for internet and gym and telephone. A bit cheeky, especially as I used none of these standard hotel features. Lobby bars and restaurant are closed. Good midtown location. Good beds.

Self

4/10

Poor

14 Apr 2026

Jim

the is no resetaurant, staff or anything anymore at this hotel. This is a shame what has happened to this once great cool hotel;

Self

6/10

Pleasant

07 Apr 2026

Malaika

Did not use the pool or the gym so I can’t speak to the conditions. The property has a charming, elegant feel upon first entering. The front desk staff was very courteous. After that it goes downhill. The first room I was assigned was dismal. There were massive stains on the sofa, a tear in the window treatments, cracks in the bathtub, and the dresser was falling apart. I was given another room that was only slightly better. Had I the mental energy to cancel the entire stay, fight for a refund and find a more appropriate property I would have. The bed was comfortable and clean. The property advertised a bar. There was no bar. Very little sign of life besides the hotel staff. The elevator doors were concerning. It was merely a place to sleep. A trusted friend recommended this place and was very disappointed to hear about the decline of the property.

Family

10/10

Exceptional

30 Mar 2026

Mona

Room was not super clean and dated but great location just steps from Time Square. The staff was amazing and so nice! Would stay here again for sure. There’s just no bar or food in the hotel.

Self

10/10

Exceptional

27 Mar 2026

Michael

My go to spot in NYC, convenient location, beds are always very comfortable and the staff is great

Partner

10/10

Exceptional

19 Mar 2026

Matt

When this place opened it was the coolest hotel in all NYC, when I got it for a deal I assumed it had fallen, but ti has not it is still cool and in good shape, in a great location, cool clientele and staff. No cups in the room, shampoo and conditioner could have been higher quality, and HVAC could be modernized. I wish it still had a bar.

Self

4/10

Poor

16 Mar 2026

Ester

Very dated hotel, barebones amenities, noisy HVAC. At least they had the decency to waive the \"resort fee\" in return. Should have listened to the critical reviews. Will not be back.

Self

10/10

Exceptional

13 Mar 2026

Emanuel

I had a great experience at the Royalton Hotel. The staff is extremely friendly and helpful, always willing to assist whenever needed. The location is excellent, it’s within walking distance to Times Square, which makes exploring the area very convenient.

The room is very good, clean, and comfortable. The bed deserves a special mention because it’s genuinely comfortable, which is something that can be hard to find in many hotels. The bathroom is also very good and well maintained.

Another positive point is that I didn’t have any issues with extra charges, which unfortunately happens in some hotels. The elevator also worked perfectly during my entire stay, which is great since that can sometimes be a problem in other places.

Overall, it was a very pleasant stay, and I would definitely choose to stay here again on a future trip.

Partner

10/10

Exceptional

08 Mar 2026

Maria

The hotel is located in the heart of Manhattan, which makes everything very convenient. The lobby was beautiful and had a nice fireplace that made it feel very cozy. The staff was friendly and welcoming. The entrance and hallways were clean and well kept. The rooms were very nice and cozy, and the bed was very comfortable and warm. The shower was great as well. There are stores and places to go on every corner, so the location is perfect. I would definitely recommend staying here.

Partner

10/10

Exceptional

01 Mar 2026

Thomas

Clean room - very friendly staff. Great location

Partner

8/10

Excellent

26 Feb 2026

Steven

The room is a little tired but it was a nice clean quiet room with good closet space and in room safe and upon arrival bottled water. Good value for the money, great location

Self

8/10

Excellent

12 Feb 2026

Mary Beth

Clean, spacious room in a great location.

Partner

10/10

Exceptional

05 Feb 2026

Emir

Room was cleans and neat. Staff was friendly and polite. Would stay again next time.

Leisure Partner

6/10

Pleasant

31 Jan 2026

Kassia

All of the staff were friendly and attentive to our needs. The staff called our room to make sure things were okay and if we needed any housekeeping services. I was a little taken back with the size of the room and the limited space in the bathroom for my essentials. However, my partner and I only stayed two nights in the standard room so we really didn’t need much anyway. Overall, it was a decent stay.

Leisure Partner

4/10

Poor

25 Jan 2026

Phyllis

I was very disappointed to find out that the hotel no longer has any type of food service. You can’t even get a bottle of water and there was no coffee or coffee machine in the room. Will never book again

2/10

Poor

24 Jan 2026

Jacob

Very dirty. Tub didnt drain. Stains on carpets and furniture

10/10

Exceptional

21 Jan 2026

Patrick

Convenient location for Broadway theater goers and the most friendly staff you will find. For NYC this hotel has very large rooms in great condition.

10/10

Exceptional

19 Jan 2026

Cassie

This place exceeded our expectations. We were give a room as soon as we arrived at 11am. The room was spaciuos with a walk-in closet and separate dressing room. The lounge area is over the top! Perfect place to enjoy a conversation while warming yourself by the fire.

Partner

6/10

Pleasant

18 Jan 2026

Claudia

Not completely what I was expecting. The photos make it seem like there is a bar in the lobby and it was shut down. Online states that there would be robes available in the room, there was not. Refrigerator did not work, no way of warming up food in the room. The staff were nice enough to warm up our food in their kitchen.
Room was very clean and cozy.

Leisure Partner

6/10

Pleasant

15 Jan 2026

Charles

Hotel is showing its age. Stayed in this hotel a while back and had a good experience. Rooms definitely show their age and cleanliness is ok.

10/10

Exceptional

15 Jan 2026

Caroline

What a diamond in the rough! Loved this hotel. Traveled with my adult son for New Year’s Eve and our Superior Room was incredibly spacious and beautifully decorated. The location was perfect, close to everything. The staff was excellent from check-in through check-out, with great recommendations along the way. This is now my new favorite hotel in New York. ⭐⭐⭐⭐⭐

Friends_and_family Family

6/10

Pleasant

11 Jan 2026

Hany

No Bar, No Room Service, must get the water bottles from the reception desk, no coffee.

Leisure Self

10/10

Exceptional

06 Jan 2026

Timothy Francis

The only thing better than the room was the great staff at the Royalton

Leisure Family

10/10

Exceptional

06 Jan 2026

Maria

Good

Leisure Family

8/10

Excellent

05 Jan 2026

Michele

Great location. Great room. Great price. No coffee!!!

8/10

Excellent

31 Dec 2025

Samantha

Very friendly staff, very clean room, convenient west side location

Leisure Family

4/10

Poor

29 Dec 2025

Lisa Anne

No coffee pot. Overall run down and given up feeling. Depressing and not welcoming

Leisure Family

4/10

Poor

29 Dec 2025

Kimberly

The staff was very helpful. But my room was so outdated and curtains were ripped, garbage was dirty and around the floor looked like it hadn’t been cleaned in years!

Leisure Friends

10/10

Exceptional

28 Dec 2025

Louise

Great location! Great staff!

Leisure Partner

10/10

Exceptional

24 Dec 2025

Joshua

The location is wonderful and the staff was friendly!

Business_and_leisure Partner

4/10

Poor

19 Dec 2025

Markos

There was no dining room bedrooms are outdated no microwave or coffee maker

Leisure Partner

8/10

Excellent

17 Dec 2025

Ellyn

Was surprised there wasn't a coffee maker in the room.

Leisure Self

6/10

Pleasant

17 Dec 2025

Leon

I honestly thought I was booking at a different Royalton. For the cost, the hotel is dated and does not offer any real amenities. Heck, there was not even a cup to drink water. The room was small and odd.

Business

10/10

Exceptional

09 Dec 2025

Monika

I LOVE Royalton. It's my home away from home since 2018. I love the fragrance in the air, the design and, of course, the staff: Jeaney, Stefano and Marco. They always make me feel so special.

Business_and_leisure Self

10/10

Exceptional

06 Dec 2025

Cory

We were very pleased with our stay. Service was fantastic. Comfortable bed. No complaints.

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

Brad

Excellent location

Leisure Friends

6/10

Pleasant

01 Dec 2025

Hardeep Kaur

Room was not a great as expected, used tissue was left from previous guest behind curtain was not cleaned before we arrived.
Bathroom was ok shower does not drain water properly. You had to be very careful turning the bathroom sink knobs when turning on water because if you don’t your whole bathroom will be covered with water due to the pressure and design of the sink. We had a few incidents turning the knob wrong way and had water all over the floor within seconds. Bed was comfortable. There is a mini fridge in the room but takes a while before cooling down water or anything you place in the fridge.

Business_and_leisure Friends

10/10

Exceptional

30 Nov 2025

Haesol

It was very spacious and the staff members were extremely helpful and friendly. Best location for NYC trip.

10/10

Exceptional

30 Nov 2025

Kent

The value received from this hotel is tremendous for the block on which it is located. And it's close to many other desirable spots that I frequent. The Ian Shrager grandeur is gone, but the unused bar area is still a gem. When I had a heating problem in the middle of the night, they immediately sent a maintenance person to fix it.

Self

10/10

Exceptional

30 Nov 2025

Jessica

Some staff are very friendly, the place is nice and the rooms are just different.

Leisure Partner

6/10

Pleasant

26 Nov 2025

Bret

Nice, but dated hotel in central downtown location. Staff was friendly and professional. No restaurant onsite, but several close by. The mattress was lumpy, shower controls were unmarked and confusing to use, bathroom sink was clogged/backed up. Overall a decent place at a decent price, would probably stay there again.

Business Self

8/10

Excellent

26 Nov 2025

Francis

Location, lobby and staff… all the feel of a 5 star

Partner

6/10

Pleasant

25 Nov 2025

Dayangely

Great accommodation

6/10

Pleasant

25 Nov 2025

Ryan Dean

The staff were some of the sweetest people I’ve ever encountered at a hotel. Just be absolute best.

The location is perfect and the lobby is grand.

The rooms however are quite outdated and the couch was heavily stained. The curtains had burn marks and th

10/10

Exceptional

24 Nov 2025

Christina

Hôtel was in a great location and staff was wonderful. They provided us with water bottles everytime we left and returned.

Leisure Partner

10/10

Exceptional

23 Nov 2025

Sylvia

Excellent service... staff was super helpful and welcoming... room was great

Leisure Friends

6/10

Pleasant

23 Nov 2025

Neil

Shower was nit clean.. pricey for what you got

Friends_and_family Family

4/10

Poor

22 Nov 2025

CLEMENTE

No coffee in the room

Business Self

6/10

Pleasant

20 Nov 2025

Maryann

room ok and staff nice but no amenities with food and bar which is a shame given how beautiful the lobby is. I remember it when it was the place to go.

10/10

Exceptional

19 Nov 2025

Louis

Y

8/10

Excellent

18 Nov 2025

Zulema

This hotel was a nice surprise. I almost canceled my reservation here when I found out that they didn't offer valet service. But after some research I saw that the valet service was in the building next door, to the hotel though not at all connected to the hotel. I still feel that the hotel amenities description regarding parking in valet is still misleading.
The hotel is conveniently located just two blocks away from Bryant Park/NY Public Library and a quick walk from Rockefeller Center. So much is within walking distance, the subway and bus stops are also nearby to explore other parts of the city as well.
The hotel is very simple anenities-wise. It's definitely a place to just go in and sleep while you spend the day exploring the city. I will say the lobby is gorgeous and luxe and not a reflection of the rooms upstairs. A couple of nights we went out to get tea and pastries to have in the lobby downstairs in front of the fireplace before heading up for the night.
Hotel staff are some of the friendliest I have ever experienced. The location and staff are the reason I will stay here again in the future.

Business Family

4/10

Poor

14 Nov 2025

Judith

Very peculiar hotel. Entrance looks like under construction. The lobby which I thought was attractive is a tomb. They closed their bar and restaurant so no one sits in the lobby. Room is large with an enormous round tub Very dark room. Door ways are narrow. Doubt you could get a wheelchair through. Staff seems unhappy. Just weird place

Leisure Self

8/10

Excellent

14 Nov 2025

Nicole

Hotel was clean and bed was comfortable. While the lobby area is cozy, this once lovely hotel is now very bare bones - no amenities in the room, cheap thin towels, no restaurant or bar any more and not even a coffee shop or coffee in the room. Electrical outlets are in odd locations. The shower was fine, good water pressure for a high rise hotel in NY. The tub had multiple cracks and would not have been a functional tub.

Business Self

6/10

Pleasant

11 Nov 2025

James

Room is very dated for the price. Location is everything.

10/10

Exceptional

10 Nov 2025

Monika

Royalton has been my preferred hotel for … 8 years now. I love the staff and the ambiance of the lobby. I wish the bar were back in action. The hotel could use a little renovation - to freshen it up, not to change the overall feel.

Business_and_leisure Self

2/10

Poor

10 Nov 2025

Christine

The refrigerator didn't work, outlet in bathroom didn't work, they didn't have apppriate USB port to charge my phone, Peleton bike not working. Place sucks

Leisure Family