Name: Best Western Islamabad Hotel
Address: 6 Islamabad Club Rd., Islamabad, PK

10/10

Exceptional

26 Jun 2026

Naeem

Everything about this property was amazing, from the security to the staff and the rooms and hotel itself, pool is not the best but it was so hot, didn’t really use it

10/10

Exceptional

16 Jun 2026

Aleena

Amazing stay every thing was well organized and staff is very cooperative and service is on time highly recommended .

Family_with_children

10/10

Exceptional

21 May 2026

Jalaal

Brilliant Stay. Thanks to Awais and the team. We were visiting from the UK and they made our stay very comfortable and the hotel is very nice. Will definitely be staying here next time we are in Islamabad

Family

6/10

Pleasant

04 May 2026

Misbah

Breakfast menu needs more items and more variety through the week otherwise it gets boring, amenities are okay but it would be helpful if there is irons in the room

Family_with_children

8/10

Excellent

03 Mar 2026

Aisha

The room was well equipped and clean. Staff was also very professional and helpful

Friends_and_family Family

4/10

Poor

16 Feb 2026

Usmaan

for a 3 night stay. AC was stuck on heat, complained twice and nothing happened. fridge was like warm, basically non-existent.

one evening as we were tired and wanted to eat. we asked a member of staff if we could order food but he deceived us saying there was no need to order and made us believe that the buffet at the hotel was complimentary, even ensured it. when they gave us the bill at the end, that same member of staff’s acting was superb, pretending as if he was shocked.

same member of staff constantly following us, not giving us breathing room to explore etc. unfortunately i don’t remember his name.

front desk staff were pleasant, breakfast was good, but overall not amazing. also a kind member of staff accompanied me to Jummah prayer, thankful for him.

Leisure Family

4/10

Poor

08 Feb 2026

Nasir

There was Dust smell in the room which makes me irritated.
The guy at the counter show me room that i like but the manager checkin me to another room which i didn't like......if you are paying more than 50k night and they dont have mouth wash i asked 4 times
No fresh juice in breakfast 😢 Come on

Business_and_leisure Family

10/10

Exceptional

01 Feb 2026

Mindy

Room was wonderful and helpful staff

Leisure Partner

2/10

Poor

24 Jun 2025

Mustufa

The staff were super friendly, especially the drivers and in the kitchen. However, the room i booked was mot the one i received. In addition, during the first night, the air-conditioning, fridge, safetly locker were all broken. The maintenence team kept coming in and out to fix the issue but were not able to and the etire day my family had to spend without AC. The next day the manager in charge did give us am upgrade and changed to rooms

Leisure Family

10/10

Exceptional

16 Feb 2025

Azhar

Super Neat and Clean Property, and Very Nice/Friendly, Super Professional staff.

Business_and_leisure Family_with_children

8/10

Excellent

22 Jan 2025

Karen

The staff was friendly and accomodating.

I liked the set up for making tea. Everything was neatly arranged and the kettle was part of the set up.

What I didn’t like was the wicker tray in the bathroom that the toiletries was in. It didn’t look clean. I would have preferred it to be on something that can be washed and look clean instead of something that had “white stuff” on it that might have been toothpaste or soap residue.

10/10

Exceptional

20 Jan 2025

Rajeeb

Great place

Excellent place good location

Self

10/10

Exceptional

11 Nov 2024

Burhan

Nice

Business_and_leisure

10/10

Exceptional

15 Oct 2024

Jessica

Amazing staff and recommend the Executive Suite

Leisure Self

6/10

Pleasant

28 Aug 2024

Mikael

The hotel is nice and renovated but for some reason there was a strong painting smell coming from the A/C at the middle of the night.
Not sure this was the hotel doing maintenance or the close by construction but this was disturbing.

Business

4/10

Poor

14 Jun 2024

JP

So Expedia says they have airport shuttle . Wrong. We were on our own arriving late at night, with the absence of marked cabs, at the mercy of any individual with a set of car keys. First time in Pakistan, and intimidating. But what was worse wan the NON RESPONSIVENESS of the hotel to answer our inquiries and correspondence . Inexcusable . When I send a message I expect a response. Got none .

6/10

Pleasant

11 May 2024

Oai

The only thing border me is the smell of the toilet very strong. It need to be fix.

Business Self

10/10

Exceptional

21 Mar 2024

Zameer

Amazing staff beautiful hotel enjoyed my stay gorgeous rooms and tasty food above and beyond my expectations will definitely go back thank you

Leisure Friends

10/10

Exceptional

11 Jan 2024

Usman

Amazing place would def stay again

Business Family_with_children

6/10

Pleasant

08 Dec 2023

Rizwan

The bathroom had faulty mirror light . Executive room does not look like executive in size. Small as compared to amoumt you pay.

6/10

Pleasant

25 Nov 2023

Ahmed

Hotel staff was great. The food was amazing.
Rest rooms didnt have hot water and room thermostat wasnt working. So it was a bit cold inside the room.

Leisure Self

10/10

Exceptional

31 Oct 2023

Babar

Nice Hotel in Islamabad

Conveniently located in a clean neighborhood with excellent service.
Food quality was good but repeatedly the same everyday.

Friends_and_family Family

4/10

Poor

24 Sep 2023

Muhammad

Hotel was clean and tidy staff was not friendly, staff gave a lot of wrong information at particular time during the stay.

Leisure Family

10/10

Exceptional

22 Sep 2023

Verified traveler

We’ll worth it

Perfect in every way and I would stay here again

Self

8/10

Excellent

22 Sep 2023

Awais

BWP Islamabad

Ok staff great Amera and guys on reception great attitude professional , request for taxis's and pricing let them down but there for 2 nites dud the job .

Partner

10/10

Exceptional

22 Sep 2023

Alex

Good staff, specially got good help from Wahid

Leisure Family

10/10

Exceptional

14 May 2023

Arbab

It’s little bit costly Othrws good place

Business_and_leisure Self

10/10

Exceptional

12 May 2023

Mohammad

Cleanliness

Business_and_leisure

10/10

Exceptional

03 May 2023

Haris

Clean and new. Just one thing. Windows are lock and tinted so you can’t see outside

Leisure Family

2/10

Poor

02 May 2023

naeem

Terrible staff and rooms are s

Leisure Family

10/10

Exceptional

01 Apr 2023

David

I like the friendliness of the staff. I especially remember how kind and thoughtful Saboor was working at the front.
Ghulam Abbas, Duty Manager was very efficient and helpful also.

Business_and_leisure Partner

10/10

Exceptional

27 Feb 2023

MALEEHA

Staff was extremely friendly, professional and courteous specially Mr. MUZAFFAR ABBASS on front desk. The entire checking in and checking out experience was very smooth and pleasant

Leisure Family

2/10

Poor

26 Dec 2022

Asim

Horrible experience

I would not recommend this hotel to anyone, service was slow waited 45 mins to check in and 35 mins for them to check us out before we can leave. We was late for our meeting. The bed sheets was smelling of sweat couldn't sleep all night. Over all horrible experience.

Friends_and_family Friends

6/10

Pleasant

25 Dec 2022

Asim

Check in took 45mins

Friends_and_family Friends

10/10

Exceptional

09 Aug 2022

Ansar

Amazing stay!

Unbelievably good! The hospitality and customer service was second to none! Everyone was so friendly and went out of their way to help with any and everything!

Friends_and_family Family

10/10

Exceptional

27 Jul 2022

shahrukh

Good family hotel for a short trip to Islamabad

It is a very good hotel situated on the outskirts of Islamabad.The location is good and easily accessible by car. The hotel and the room were excellent. We had a minor issue with the room upon check-in which was promptly addressed and the situation was handled well by the front desk manager. The entire staff was very polite and very accommodating. Will recommend to every one.

Friends_and_family Family

8/10

Excellent

18 May 2022

Juned

Was Adequate nothing r

Partner

2/10

Poor

01 May 2022

Verified traveler

Beware

One of the worst experience I’ve ever encountered in this location. We checked in and the AC wasn’t working. We called front desk to change our room but he refused. So after 30 minutes sitting in a boiling hot room, a maintenance guy came with a ladder to fix the AC. He spend 30 minutes fixing it but still AC didn’t work as expected.
As our breakfast was included, majority of the food was old and stale. Not recommended at all.

Friends_and_family Family

10/10

Exceptional

20 Apr 2022

Ian

Great Hotel and Service!

The service and hotel were both top notch! I arrived early and with no money as the ATM would not take my card. I needed to pay the taxi driver and the staff paid it for me allowing me to pay them back later. Really helped me out! I discovered, for future reference Standard Chartered Bank will take American bank cards. The room service food was excellent and the staff were great! Will stay again for sure.

Self

2/10

Poor

06 Nov 2017

Angry Customer

Not allowed to check in - said bookign was not pai

terrible - manager was rude - was not allowed to chekc in.
Hotel was under renovation - lots of dust

8/10

Excellent

20 Oct 2017

Ahsan

Very polite and helpful staff. Good food and service

2/10

Poor

27 Sep 2017

Kenan

Not liveable conditions. Should be condemned.

When I tried checking in the front desk staff had forgotten their login info for the Hotels.com platform so they couldn't verify my booking. After waiting for 45 minutes I finally checked in. All was well in the room until I was rudely awoken at 6 am with hammering and construction right above my room. When I decided to take a shower I found that my tub was leaking into the bathroom and basically flooded my bathroom. They tried fixing it but that was really the last straw.

Family

2/10

Poor

16 Jun 2017

Verified traveler

Poor place

bad

6/10

Pleasant

14 Jun 2017

Verified traveler

Poor place to stay.

Bad. Hotel is under major masonry work and they did not disclose it.

6/10

Pleasant

12 Jun 2017

Verified traveler

Poor.

Bad place to be in.

8/10

Excellent

10 Jun 2017

Verified traveler

Bad experience.

Hotel under extreme renovation and construction. No notice. Bad ambience. Old furniture. Poorly trained staff.

4/10

Poor

26 Mar 2017

Ian Smith

Very noisy, bathroom filthy

Not a good experience. Not recommend to anyone. Room service wasnt good. Very expensive food and drinks if you eat in there.

6/10

Pleasant

18 Aug 2016

Shaukat ali

About room

Room was not good.this is 3 star but room like 0 star very durty and bathroom also very durty. i think why i take this hotel.i know best western normaly very good hotel but this hotel location is very good but room very bad.

Family

6/10

Pleasant

22 Mar 2016

Zain

Nice hotel let down by staff

We expected a warm welcome by staff, having booked and paid for a suite through Expedia. However, it took staff over 30 minutes to locate our booking details, whilst we waited in the lobby. We were not offered drinks or any explanation for the delay.

The suite itself was of a resonable size and standard. Room servjce was fairly quick and food was of a good standard.

Bearing in mind the high price that we paid for the suite, we expected and warmer and swifter welcome than that received. It seems that this hotel, though registered with Expedia, does not have the infrastructure to cope well with online bookings, as my friend had a similar experience with an Expedia booking made a few months earlier.

6/10

Pleasant

12 Feb 2016

Verified traveler

Smelly Bathroom and Not the same room as advertise

The bathrooms were very smelly and i booked a suite with a king size bed, when i got to the hotel I got an executive room with twin beds. The hotel staff said that their suite didn't come in the price range expedia had paid them so i was downgraded!