Chalet Islamabad

Pakistan , Islamabad-Northern Region
ISLAMABAD, House 14 Street 60 Sector F 6 3
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20 reviews shown

4/10

Poor

09 Feb 2026

Asim Anwar Ali

Staff at reception charged 5k for transport while email says 4k and never issued any receipts

Room was very noisy as its right beside reception and midnight staff will laugh

Location is very convenient

Business Self

10/10

Exceptional

10 Apr 2025

Adam

Enjoyed my short visit here. A decent breakfast, and great accommodation!

Leisure Friends

10/10

Exceptional

24 Dec 2024

Mirza Amar

Friendly staff and delicious food

Business_and_leisure Family

6/10

Pleasant

09 Dec 2024

Verified traveler

Great location but need better customer services

I highly appreciate the hotel’s flexibility in accommodating my schedule change with reasonable charge for partial cancellation.
While I like the size of the hotel (not huge like Marriott and Serena) and the warm welcome by most of staff, it would have been greater if the hotel does more staff training to share the same information to guests. I needed to double check and ask several times on the same issues with different personnel, which was exhausting during the intense business trip. The list of making a room would be more helpful to avoid missed items, too, which often happened. These could have been easily avoided if the manager ensure the consistent messages among different staff, especially at the reception, which was the face of the hotel.
The fourth floor is not recommended at all in terms of the quality of the room.
Other than that, I like the location of the hotel.

Business

8/10

Excellent

08 Dec 2024

Asif

Clean rooms.

Leisure Family

10/10

Exceptional

28 Jul 2024

Yasir

Very friendly staff. Hotel itself was really clean. Surrounding area was really nice. Recommended

10/10

Exceptional

09 May 2024

Jessica

Very pleasant and helpful staff. I told them I was getting married and they had extra special touches to my room. Very thankful for that. Food was excellent and loved the option for room service.

Leisure Partner

8/10

Excellent

09 Apr 2024

Allan

The property is in a convenient location and the staff are helpful.

Business_and_leisure Friends

4/10

Poor

23 Aug 2022

Mohammad

close to central city
expensive.. not worth for the price in Islamabad

Business Self

8/10

Excellent

22 Nov 2019

IsmailYusuf

overall, the staff were very attentive and helpful.
Obviously the property is small in size and a \"guest house\" title would be more befitting.
Annoying part is the supervisor in the small dining room looking at you constantly whilst you are eating. One feels privacy is invaded.

Business Self

10/10

Exceptional

26 Nov 2018

Verified traveler

Convienent, very clean and great staff. A good breakfast as well.

8/10

Excellent

08 Nov 2017

Samea

Nice guest house for a short stay

I went with my disabled brother and mum. We stayed for 10 days. The staff are very nice and polite. I have no complaints with anything. but breakfast room was quite small, for some people this may be ideal, however i felt it was intimidating with staff members looking at you whilst you munch away. We woke up everyday with reception smiling away and always jumped to help us or any queries I had about anything.We went to the top roof and had my Vit D from the sun. We went out everyday for a morning walk for 30 mins, the area is very safe and I can see myself living there in comfort perm. We went toshakarparian. All the amusements are nearby 10 mins by car. I used Careem service and that added to my comfort at this guest house, Will be coming back in summer again with my whole family again. InshaAllah. Highly recommend this place as it is a family house.

8/10

Excellent

24 Sep 2017

Waqas

Good overall but could be better

The stay was good overall. The facility is nice, rooms are comfortable. It's a guest house more than a hotel. Front desk folks seem to be aloof - sets the first impression and tone of your overall experience. Need to find better people who are more customer service oriented for the establishment to really begin thinking about becoming 4 Star. Breakfast was ok but generally sub-par for 4-star. Location is not that great... A bit of walk from anything, since it's a residential neighbourhood

2/10

Poor

03 Apr 2017

Verified traveler

To dirty it wasn't clean at all and the bed and the bathroom also very dirty but they have a nice staff

8/10

Excellent

23 Oct 2016

Ting Kwong Edmond

Overall was good. No bigger desk for work with desk light.

10/10

Exceptional

22 May 2016

Phil

Comfortable, quiet and secure. Delightful staff.

I spent a week staying at the Chalet. The breakfasts were excellent. The staff were helpful. The room was a comfortable oasis. A great business travel option.

10/10

Exceptional

26 May 2025

kashif

Great staff, room and location, have no complaints that I can think of.

Leisure Family

8/10

Excellent

22 Apr 2025

Udo

Leisure Self

2/10

Poor

26 Apr 2018

Kyoung-ho

terrible service, unprofessional staffs

세탁을 맡긴 것이 호텔의 landary 정책상 표기 되어있던 스케줄을 맞춰서 온 적이 한 번도 없고, 하루씩 늦게 세탁이 도착 하였으며, 결국 그 중에 한번은 세탁물이 도착하지 못하여 체크아웃 시간이 지연, 참석해야 하는 회의에 늦음.
호텔스닷컴으로 다 결제를 하고 갔는데도 로비에서 실수로 추가로 숙박비 결제를 함. 이를 발견하고 환불 요청을 했더니, 24시간이 지나서 신용카드 결제 취소가 안된다며 300불에 달하는 금액을 현지화 현금으로 환불 해 줌.
아침식사 부실하고 호텔내 편의시설 전혀 없음.
매우 불만족.

2/10

Poor

07 Dec 2017

the worst

their free airport pickup service was good but they didnt have available rooms for us. We booked 2 rooms for1 night. They brought us to one apartment and asked us to share one bed room.(this is my business trip with my MALE boss). I said we are not a couple, but they seemed they didnt care. we had to wait until they finished cleaning. I had to share one room with a manager from my partner company and sleep on the floor(they provided 10cm thickness matress for me). The bathtub was broken, so water overflowed. no amenities even toothbrush. no restaurant. they promised us to bring our breakfast to our rooms at 8am. we checked once again at 8:30, they seemed to forget about it. finally, they brought food at 9am. we strongly insist to get a refund for one room but they didnt answer. Can you imagine?? I paid almost 190 USD for one night even though i had to take such inconvenience. I will compain about this unacceptable situation to hotels.com right after I go back to my country.