Musae Relais & Spa

Italy , Puglia
POLIGNANO A MARE, Via Giacomo Matteotti 26
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20 reviews shown

10/10

Exceptional

28 Oct 2025

Nicole

Great staff, nice room. Good location with great proximity.

Partner

10/10

Exceptional

06 Oct 2025

Natalia

We enjoyed our stay! The hotel was very responsive; they met us at the parking lot and took us to the place after we parked. The property had a town view, is 5 min walk to the LM beach, a hot tub, and breakfast delivered to the room. Highly recommend!

Leisure Partner

10/10

Exceptional

05 Oct 2025

Michal

Amazing place, great room and super kind staff. Will be back.

Partner

10/10

Exceptional

10 Aug 2025

robert

What an amazing place. We had a room with a private jacuzzi on the top floor - so wonderful to get home after a long day walking and enjoy the private pool. The staff were incredible- always willing to help and with recommendations. A huge thank you to Claudio who made us so welcome and also Alexia - first class service
The train station is only a 10 minute walk and trains to Monopoli are cheap at £2 each way and only a 5 minute journey
This hotel is high quality and we will definitely return

Leisure Family

10/10

Exceptional

07 Aug 2025

Siojan

As with many things in life, it’s the people who make the difference, and that was certainly true here. We had a minor issue with our room, but the staff and manager were incredibly kind and apologetic. They immediately offered an upgrade to make things right. While we didn’t feel the upgrade was necessary (we actually loved our room), their willingness to go above and beyond really stood out and spoke volumes about their commitment to service. So thank you Musae Relais & Spa!!

Leisure Partner

6/10

Pleasant

03 Jul 2025

Ramez

Excellent service friendly and professional from Enza & Claudio , breakfast was so good and prepared freshly by Amazing team !!

The rooms are just ok , average for the high price , noisy as they are at street level , not sound proof , air conditioning not performing well , rooms are very clean , no closets ,
Breakfast room accommodate only 3 couples otherwise you have breakfast in your room

Overall nice experience, very well located
Thank you for all the staff for their hospitality and help

Leisure

8/10

Excellent

08 Jun 2025

christy

The bed was very comfortable and the room was clean and had a very serene comfortable vibe. I slept great but it was noisy on the street until around midnight but that just is the norm being right in the city and having the room just off the street. Still it was a great stay and I would definitely stay again!

Leisure Friends

8/10

Excellent

06 Jun 2025

LUIS

T778dh8u

8/10

Excellent

04 Jun 2025

Lauren

We stayed here for 4 nights for a wedding in May. The penthouse was very nice and modern, especially the outdoor decking and hot tub, which was ready to use upon arrival. The penthouse was not actually at the location of the hotel though, but a few streets away. However, the staff helped us with our luggage to our apartment on a golf buggy. The property itself is a shared apartment building with residential properties underneath the penthouse. The room was up 3 flights of stairs and there is no lift, so just bear this in mind when booking. The staff were very friendly and helpful, and the complimentary breakfast was beautiful and brought directly to our room every morning. The apartment was generally clean however there was mould in the bathroom upon arrival and stagnant water left in the kettle from previous guests. We travelled with a baby which we added onto the booking at a later date. We were told there would be no extra cost for this on the phone, then when we arrived at the property were charged an additional €120 hidden cost which was very disappointing. Overall, the stay was nice and the apartments are very close to the centre, so all the main attractions are within walking distance.

Leisure Family_with_children

10/10

Exceptional

26 Apr 2025

lucia del carmen

Estadia muy agradable, estuvimos muy bien atendidos por Enza. Muy limpio y el desayuno inmejorable.

Leisure Partner

4/10

Poor

07 Apr 2025

Ladan

We booked this hotel based on the location being in the historic district of Poligniano. However, on the day of our arrival we received a message to meet the attendant at a different address. The address took us to an apartment building on a busy street in the periphery of town.

Since we were arriving after hours, we assumed we were meeting someone to pick up the keys to our room. But instead we were told that our room is in the apartment building, which we had arrived at and had no elevator and 63 steps to the room. Needless to say, we were shocked and confused, but the attendant kept apologizing and saying that is the only room that can accommodate 3 people.

For breakfast they offered to bring some cream filled pastries to our room. We asked if we could at least come to the hotel to eat a proper breakfast, but that was not possible either. As conciliation we were told we can go to the pastry shop next door to have cream filled pastries instead. Who the heck eats pastries for breakfast!!?

Even getting a proper parking was an ordeal but they finally caved and said we could park in the staff parking lot for free.

The one positive thing I will say is that the staff seemed genuinely embarrassed about the situation and they were trying to make it right. This could’ve all been avoided if the description of the place was accurately stated on Expedia.

Leisure Friends

4/10

Poor

29 Mar 2025

Catherine Mary

No lounge just 4 table breakfast room, no reception area, breakfast not as advertised staff hovered and talked among themselves etc, etc,

Leisure Partner

4/10

Poor

20 Feb 2025

Peter

This is an odd highly fractured property with rooms scattered at different levels and places of the building - while the room was clean and orderly it was at ground level at a corner and when people walked by it felt like they were speaking literally at the end our bed
The safe in our room needed to be reset twice
The room lacked standard amenities like an espresso machine and a kettle.
Breakfast was served in a tiny room with only 6 cramped seats (but it was a decent breakfast)
Finally we arranged for parking as the b&b is in the historic city - they were supposed to pick us up via golf cart but once we arrived we were informed that the golf cart was not available
The next morning was better as the person on duty made sure the golf cart was actually available
Overall great location - clean and orderly rooms - but overall it feels like it is over billed relative to the

Leisure Partner

10/10

Exceptional

22 Oct 2024

Jonathan

Excellent Service 10/10

The service at this hotel made all the difference. The attendants were very friendly and helpful with recommendations and accommodating ad hoc requests.

The rooms and facilities were clean and comfortable. The location was very central to the town and local dining options. Most within 5-10 mins walking distance.

Leisure Partner

10/10

Exceptional

30 Sep 2024

Verified traveler

Short but a amazing stay :-)

Partner

10/10

Exceptional

19 Sep 2024

Carlos

I have to say that the staff service exceeds my expectations. They care about everything you will need. Parking, breakfast and others details.
Special thanks to Johanna and Graciela who prepare and served us a wonderful breakfast every morning.
Gracias ‼️

Leisure Partner

8/10

Excellent

12 Sep 2024

Verified traveler

Fantastic hotel, the room was large, really clean and comfortable. The staff were so helpful, and friendly. Only downside was it was next to the kitchen/dining area and not sound proof so woken up very early to the sound of breakfast being prepared.

Partner

8/10

Excellent

05 Oct 2023

Ramy

Great location and very central. First floor is right on the street which can be problematic if you are light sleeper, as well we had people loitering in front of our door/room at night. Lovely staff and easy check in/out!

Leisure Partner

10/10

Exceptional

17 Aug 2023

Tony

Loved it

Friends

10/10

Exceptional

06 Jun 2023

Diana

Giulia at the desk was absolutely wonderful! She was so informative and accommodating. The property is in a fantastic location. Walkable to everything. We were able to park our car nearby in a secure lot they provided for us. They picked us up from the lot in a golf cart and transported us with our bags on a quick 4 minute drive to the hotel. Our room was up a steep flight of steps but they carried all of your bags up for us. I love this beautiful property in a great location with a wonderful staff. I would stay here again and highly recommend it.

Leisure Partner