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Family Country Hotel & Convention Center
General Santos · Philippines
Mateo Road LagaoView location
7.0/10Very good52 Reviews
Cleanliness7.0/10 7.0
Service8.0/10 8.0
Comfort6.6/10 6.6
Condition6.4/10 6.4
Neighborhood7.8/10 7.8
Amenities7.4/10 7.4
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Family Country Hotel & Convention Center
When you stay at Family Country Hotel & Convention Center in General Santos, you'll be connected to the convention center, within a 10-minute walk of KCC Mall of Gensan and St. Paul Novitiate Park. This hotel is 1. 3 mi (2. 2 km) from General Santos City Museum and 1.
4 mi (2. 2 km) from Plaza Heneral Santos. Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. This hotel also features complimentary wireless Internet access, concierge services, and a banquet hall.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 10 meeting rooms available for events. A roundtrip airport shuttle is complimentary (available 24 hours).
Satisfy your appetite for lunch or dinner at Cafe Leticia, a restaurant which specializes in Halal dishes, or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
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Make yourself at home in one of the 83 air-conditioned guestrooms. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bidets. Conveniences include phones, as well as desks and in-room massages.
When you stay at Family Country Hotel & Convention Center in General Santos, you'll be connected to the convention center, within a 10-minute walk of KCC Mall of Gensan and St. Paul Novitiate Park.
This hotel is 0.7 mi (1.1 km) from Robinsons Place Gensan and 1.2 mi (1.9 km) from Notre Dame of Dadiangas University. Make yourself at home in one of the 83 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.
Private bathrooms with showers feature complimentary toiletries and bidets. Conveniences include phones, as well as desks and in-room massages. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and 10 meeting rooms.
Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Smoking areas
Childcare
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
2:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
Beach nearby
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Cash deposit required
Professional property host/manager
Pets not allowed
Important information
-
You need to know
- Pool access available from 8:00 AM to 7:00 PM.
- A car is not required for transportation to and from this property.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher and a security system
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
-
Minimal age
18
-
Optional fees
- Fee for cooked-to-order breakfast: approximately PHP 180 per person
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
Filipino
English
Nearby attractions
KCC Mall of Gensan
0.6 km / 0.4 mi
St. Paul Novitiate Park
0.7 km / 0.4 mi
Robinsons Place Gensan
1 km / 0.6 mi
T'boli Settlement
1.7 km / 1.1 mi
Queen Tuna Park
1.8 km / 1.1 mi
Oval Plaza
2 km / 1.2 mi
Notre Dame of Dadiangas University
2.1 km / 1.3 mi
Plaza Heneral Santos
2.1 km / 1.3 mi
General Santos City Fish Port Complex
12.4 km / 7.7 mi
Gaisano Grand Mall Polomolok
20.2 km / 12.6 mi
Mt Matutum
44.2 km / 27.5 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 83
- hotel
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Secure parking
- Airport Shuttle
- Garden
- Concierge
- Newspapers
- Luggage room
Show 10 more facilities & services
- Clothes dryer
- Restaurant
- Banquet hall
- Conference room
- Meeting room: 10
- Business centre
- Outdoor freshwater pool: 1
- Children’s swimming area: 1
- Non-smoking establishment
- Minimum check-in age: 18
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
TWIN NON SMOKINGTWIN • NON SMOKINGTWN.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFamily Country Hotel & Convention Center
TWIN NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: TWN.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BEDDBL.QN-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFamily Country Hotel & Convention Center
DOUBLE SUPERIOR QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN DELUXETWIN • DELUXETWN.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFamily Country Hotel & Convention Center
TWIN DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: TWN.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFamily Country Hotel & Convention Center
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE PresidentialSUITE • PresidentialSUI.6S
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Presidential
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFamily Country Hotel & Convention Center
SUITE Presidential
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Presidential
Adult and child limits apply within the room's total guest limit.
Room code: SUI.6S
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Family Country Hotel & Convention Center
20
reviews shown
Joel
We had a great time in this place. The bed is comfortable, the linens are ok and the rest rooms are clean. The staff are courteous.
We were satisfied with our stay.
We will recommend this place to our friends.
Thank you for making our stay memorable
We were satisfied with our stay.
We will recommend this place to our friends.
Thank you for making our stay memorable
Joel
The staffs are service oriented. They’re all good. The restroom is clean and the beds are comfortable. The tv was not working but we had our own gadgets to watch what we wanted.The outdoor is nice! The sink was not working well but the staffs address it immediately.
We’re satisfied with our stay. The price is reasonable and affordable.
Thank you Everyone for making our stay enjoyable. God bless
We’re satisfied with our stay. The price is reasonable and affordable.
Thank you Everyone for making our stay enjoyable. God bless
Violeta
Property refused to refund what I paid for. My family went and found out that theres no electricity. Why posting room available and the service is not available to offer? Why refusing to refund ? Im very disappointed!
Stella Maris
It’s a dumpster
Sean
Employees were kind, friendly and professional.
Richard
Joann, the woman at the front desk, was outstanding. She was very professional and made the check-in super quick and easy. Everyone at the hotel was extremely friendly. The security guards, housekeeping, and the restaurant employees provided for a great experience. The hotel is within walking distance to the mall with many places to eat and shop. The room was really clean and comfortable.
Richard
The front desk and restaurant staff were amazing. It is really nice to go to breakfast in the morning and be greeted with such a welcomeness. The property is duper quiet and safe, the pool is really big and clean, and you can walk to the mall. I truly enjoyed staying here and will make this property my choice when returning to Gensan.
Verified traveler
A very disappointing experience
This old hotel is in a very run down condition. Our shower, telephone and toilet did not operate at different times during our one night stay. Its age means it is high maintenance but staff are few. I have a feeling that Covid-19 was the nail in the coffin. We found a dead squashed cockroach in one of the blankets and the pond area, where you could chose a fish to be cooked in the restaurant was polluted and fishless. I feel sorry for the staff having to constantly field people's complaints. Unless the management get a grip and inject serious money into the establishment, I doubt whether this once fine hotel will still be open this time next year - very sad.
Verified traveler
Very friendly staff, convenient location, very helpful with airport pick up and drop off, very clean, breakfast was great, and the price was just right. We enjoyed our stay and will visit again.
omar
Value for. Money.
The service of the staff is excellent. If you could just like renovate the place it will be very nice and more comfortable.
Luis Diego
Huge opportunity of improvement
Hotel has fotos locación and swiiming pool. Room was old, no windows bathroom Made noice al night, and restaurant was EXASPERATINGLY SLOW. Lobby staff AND shuutle drivers we're really nice. I hope they can Fox their touristic lack of knoledge.
Benthly
My views on the accommodation
Generally, I like the place. The accommodation was affordable, quiet with free wifi provided and walking distance from shopping centers (esp the mall). The staff were friendly and helpful. Just one slight shortfall; I was a bit scared of the mosquitoes in the room, a good number of them. I suggest schedule should be made for hotel staff to have the rooms sprayed with anti-mosquito chemicals once a week.However, in general, the place is decent and I would not hesitate to book this hotel the next time I come to Gensan.
Allan
Budget wise, suitable for group or family.
Ian paul
city hotel
its close to the malls.the water in the bathrooms needs fixing, it only drips out, do the cleaners ever check these things?
Verified traveler
Don’t expect too much , the place is just like a hotel out from the city. Aircon too noisy, you need earplugs. You get your money’s worth . I didn’t even bother to check what they have for breakfast . I have my breakfast out from the hotel and check out early. Over all the hotel is what you paid for. , don’t expect too much.
David
Close to Malls
Staff friendly and helpful, massive pool, walking distance to Malls. Free airport transfers Freshly cooked breakfast Although the hotel does need renovation
Verified traveler
No No again
The air-condition is good but the room itself is dirty. There is a lot of dust esp the cabinets, not worth it for the price we made.
Terry
Plus and big minuses..
The staff was great...the cafe food was good..the lobby is beautiful...now for the other parts, the room was very run down..bathroom is very poor condition....the toilet had no seat and there were worms in the toilet..you flush them and overnight they were back...also no hot water and no shaving mirror. I was there 2 nights and only got 1 towel..
Nel
They offer shuttle service for free going back to the airport.
Location & surroundings
Family Country Hotel & Convention Center
Mateo Road Lagao, General Santos, Philippines
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Family Country Hotel & Convention Center
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