Name: Courtyard By Marriott Jekyll Island
Address: 178 South Beachview Drive, Jekyll Island, 31527, US

6/10

Pleasant

19 Jul 2026

LAURA

2nd time staying and was a little disappointed. Pool wasn't very clean and there were dead little bugs in piles all over the pool area. No maintenance ever showed up to sweep up or clean up. First thing in the morning the outdoor tables in pool area were full of yesterdays leftover food and drink spills. Seems the area is never cleaned by staff, and made ready for the next day. The amount of money spent each night, only 1 reg coffee and 1 decaf in your room,along with no cleaning service. Forgot about this option until the next day at 3pm, when returning to our room to find yesterday's trash still there.
They give $30 of credit to spend on the resort.
Views are beautiful and the beach is quiet.

Partner

10/10

Exceptional

18 Jul 2026

Wanda

Overall, I had a pleasant stay. The room was spacious, comfortable, and the oceanfront view was absolutely amazing.

On the first night, I had a few issues with the restaurant staff, but management handled the situation professionally by comping my meal, which I appreciated.

After returning home, I noticed my credit card had been charged for the room even though it had already been paid for. I contacted the manager, who apologized and explained that the charge was made by a new employee who was still in training. He assured me that the charge would be credited back to my card.

Despite the billing error, I appreciated the manager’s prompt response and willingness to resolve the issue.

Friends_and_family Family

8/10

Excellent

15 Jul 2026

Lisa

The staff was friendly and helpful.

Business

8/10

Excellent

13 Jul 2026

Lisa

The check in was seamless and the staff members were very helpful.

Self

10/10

Exceptional

13 Jul 2026

Britney

Everything was beautiful.

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

John D

The room was clean, but the tub faucet was not stable. The thermostat was not working very well,the room was warm.
The elevators were dirty and still dirty the next day.
And the floors in the check In and eating areas were dirty. We never saw any cleaning workers . The ladies bathrooms were dirty and outside garbage over flowing in the cans.
The best thing was the pool. It was refreshing, and nice sitting area. For the price I will not be back.

Self

10/10

Exceptional

05 Jul 2026

Brittany

I was surprised by this property in the best way! Perfect for a little get away! Everything you need in one place! Very clean! Great food and drinks! Perfect beach access!

Partner

10/10

Exceptional

29 Jun 2026

Nathan

Great stay. The beachfront room on the 4th floor had amazing views. The bikes available onsite were wonderful to explore the island. Good value.

Partner

6/10

Pleasant

29 Jun 2026

Rebecca C

The pullout sofa mattress in my room should be replaced due to cleanliness. also the mini fridge was horrific and barely kept anything cold. Along with the fact, you could hardly get anything in there.
On the day, they were to clean my room and make bed. All they did was leave some fresh towels. They did not make the bed or replace my coffee. I had to call down to front desk. They finally brought it up to me and only brought me decaf coffee and 2 cups with no creamers or sugars. The lighting in the bathroom was terrible. Also left two gold earrings in my room and the manager suggested that I contact a website to report it. Not sure why he couldn’t check the housekeeping as it was only 4 PM when I reported the issue. I will be looking for someplace new to stay next time.

10/10

Exceptional

27 Jun 2026

Gary

was great

Partner

10/10

Exceptional

17 Jun 2026

Brian

Beautiful hotel, great scenery, easy beach access. Need I say more?

Family_with_children

8/10

Excellent

07 Jun 2026

Sally

The location can’t be beat. The room was good except I noticed that it was not swept very well. Plus the use of the resort credits was not very clear on how you could use them.

Friends_and_family Family

6/10

Pleasant

01 Jun 2026

Karen

Room was clean and mattress was comfortable. Strong smell of bleach in the bed linens.
Staff was friendly unable to find at times.
Pool was refreshing.
Food was adequate.
Parking a breeze.
Female at bar on the evening was nice.

Friends

10/10

Exceptional

31 May 2026

Sherri

Our stay was great … meal was excellent … all staff was curious with the exception of the guy working at the bar … he was only waiting on people seated and I kept trying to order and he just ignored us . Finally a girl came over and apologized and took our order . But the rest of the staff was wonderful .

Family

10/10

Exceptional

31 May 2026

Mercedes

Checked in early, which was very helpful. Very nice amenities. Live music on Saturday night in the bar was an unexpected bonus! Will come again.

Partner

10/10

Exceptional

25 May 2026

Chris

Clean and very nice. We would have loved to have had more time to enjoy all the amenities they had onsite.

4/10

Poor

11 May 2026

Larry and Kay

This hotel was mediocre at best. The tv was facing the left side of the room and could not be turned toward the bed so you could actually see it. When watching from the bed you could not read subtitles because of the angle of the tv in relation to the bed. You could sit on the sofa and watch. The air conditioner was dreadful. It never got below 70 and the room was stuffy. I finally asked for a box fan and they gave it to me. We paid a lot for the room and would have expected more of a luxury feel. The staff was not friendly at all, just in of the mill. The housekeeper was very kind and pleasant, always smiling. When I needed to ask for coffee she was pleasant and accommodating. We enjoyed Jekyll Island, but we made a mistake using Expedia instead of booking directly through the hotel. Lesson learned. The free parking was adequate and convenient.

Partner

6/10

Pleasant

11 May 2026

John

Kayley at the front desk helped us a lot by getting us into an ocean front room that was what we thought we booked.
The shower had a lot of black mold. Failure in the housekeeping. Also with the rooms only being serviced every 3 days, it feels like being at home rather than a top of the line hotel.

Partner

10/10

Exceptional

06 May 2026

Robert

Loved walking south to the point where the birds nested and the turtles layed their eggs - also, a beautiful view of Cumberland Island.

10/10

Exceptional

04 May 2026

EmMiyah

Everything was beautiful, easy , and very clean and neat. The staff was also helpful and kind

Friends_and_family Friends

10/10

Exceptional

03 May 2026

Shawna

Excellent setting for family time

Family_with_children

2/10

Poor

26 Apr 2026

Lisa

Our Room had mold in the shower and when i ordered my breakfast there was mold on the strawberries.

Partner

2/10

Poor

17 Apr 2026

John

The property and location was great. However the service from house cleaning perspective was none existent. No room cleaning service for 3 nights/4 days, no clean linens. Had to empty the garage, clean the bathroom, retrieve towels from front desk. No useable bicycles, which was one of the amenities they charged me for $30 a day. Save your money and go somewhere else!!!

Partner

10/10

Exceptional

17 Apr 2026

Julie

We had a wonderful stay!! Room was spacious and clean, parking was easy, the pool and outside amenities were great and the staff were nice and helpful! We will be back!!

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Julie

Parking is convenient and easy. The hotel is clean and has nice amenities. The staff for the most part have all be friendly and helpful. The pool area is spacious and nice. Wish Marriott would have splurged for multiple hot tubs…one for adults and one for kids. The only suggestion would be to have multiple people working the Starbucks counter in the mornings. Especially during the busy season. The staff for Starbucks could be friendlier. Otherwise it was a great stay!! We loved our stay and will be back.

Friends_and_family Family

8/10

Excellent

09 Apr 2026

Debra

Yes. Nice visit! My only complaint was that the hot tub was not hot and was filled up with kids... often with no parental supervision.

Family_with_children

10/10

Exceptional

04 Apr 2026

Ann

The only drawback that I found was there was no place to put your folded clothes. There was no dresser in the room. i had to leave my folded clothes in the suitcase. There is a closet for hang ups.
Other than that, it was a nice room with a great view.
Also, we used the hotel bikes. it was nice to have this option but the bikes are in dire need of oiling.
The hotel staff was very nice.

Partner

10/10

Exceptional

21 Mar 2026

Courtney

We loved this resort. It actually exceeded expectations. The pool was nicely heated for our girls to swim. Room was spacious and clean. It is nicely located on the beach. Service at the bar was a little slow but staff was friendly enough. We would stay here again.

Family_with_children

10/10

Exceptional

08 Mar 2026

Cindy

Wonderful place!

Friends

10/10

Exceptional

08 Mar 2026

katy

Great staff! Awesome pool and restaurant! We will be back !

Family_with_children

6/10

Pleasant

07 Mar 2026

John

Housekeeping is only after you stay3 nights. At today’s prices, room should be freshened daily with a personal option for fresh towels.

Partner

8/10

Excellent

06 Mar 2026

Pattym

It was fogging both days. Our door did not lock so we had to switch rooms. Apparently alot of the locks are broke. Check yours. Cute town. Must see is driftwood beach. We rwnred a golf cart and drove around. It was a bit chilly.

Partner

10/10

Exceptional

06 Mar 2026

Diane

Everything was fine, but no breakfast included and the snack bar was very ecpensive.

2/10

Poor

22 Feb 2026

Sean

Booked a two day ocean view suite king bed w/ patio...received a two beds. Last minute booking because Westin Jekyll Island was sold out. Light bulbs out in bathroom. Couch and pillows in living room were fatigued. Dead plants in the patio planters. Attempted to get a coffee five minutes before closing at the coffee shop, of course denied but told there are coffee shops within a 10 minute walk. I checked out a day early...btw I still haven't received my final bill via e-mail. I cannot recommended this hotel.

Partner

10/10

Exceptional

21 Feb 2026

Ralph

Staff
Clean room
Amenities
Shuttle awesome
Beach
Pool

Partner

10/10

Exceptional

16 Feb 2026

Will

Great staff, good ocean view for our room, nice amenities. Nice atmosphere and ease of check in and check out.

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

Mark

Nice place great staff and tasty cocktails. Drove us to the plaza and picked us up. Highly recommend!!

Leisure Partner

10/10

Exceptional

06 Feb 2026

Michael

Very nice place and great staff

4/10

Poor

02 Feb 2026

Pauly

I was charged an additional \"destination charge\" for each day by the hotel (after one was included in the Expedia rate) among other issues and frustrations.

10/10

Exceptional

14 Jan 2026

Renee

Check in was smooth and quick. Staff were friendly. Facility and room was very clean. We loved the wide ocean view and direct beach access. We would definitely stay again.

Business_and_leisure Family

10/10

Exceptional

09 Jan 2026

Paula

Balcony view was excellent. Dont have to leave to get a meal during the day food served there was great

Leisure Self

8/10

Excellent

01 Jan 2026

Guy

Yes, but way understaffed

Leisure Family

8/10

Excellent

01 Jan 2026

Margaret

The balcony was very scenic! The hotel had lots of amenities including games, lots of outdoor activities, heated pool and hot tub, and so much more. Lots of pups and the walk to the beach is very short!

Partner

10/10

Exceptional

31 Dec 2025

Sybil

Friendly staff

Friends_and_family Family

4/10

Poor

31 Dec 2025

Maria

I recently stayed at your Marriott hotel and was extremely disappointed with the experience. Our room had a stained carpet and we were provided with only two towels, despite being three guests. Additionally, breakfast was not included, and we had to visit reception twice due to a malfunctioning keycard. On check-out day, we requested a late check-out at 10:45 AM, given the fact, we lost 20-30 minutes going up and down twice
Bc of the central computer giving them issues with the e-cards, but the receptionist denied it, stating we hadn't inquired about it earlier. After escalating to the manager, we were granted an extra hour, with an apology citing \"NYE busyness\" - ironic, given the hotel was nearly empty. The service was unaccommodating and unsatisfactory. I hope you address these issues to improve guest experiences.

Leisure Family

8/10

Excellent

30 Dec 2025

Richard

Ocean view rooms are great views. Service was good, very nice staff. The room was nice, but needed new carpet.

4/10

Poor

28 Dec 2025

Charlene

Made reservations in the morning for couple with two children.

Arrived in the evening ready to enjoy winding down and sleeping.

Got out key and made the walk to our room. There were no linens. The pillows were on the floor and there was mud ( or something) in the shower.

Room 2 had three towels for our family of four. That’s fine, we walked downstairs to get more on our way to the hot tub. The front- desk reminded us that the pool and hot tub close at 10. We walked out and found that it was closed early. That’s okay, we decided to go inside and play a game. It was broken.

Maybe, we could get a good night sleep. The flashing light in the corner of the room (every 30 seconds like a camera strobe) annoyed us and kept our night from being restful.

A complimentary cup of coffee would be good in the morning, but I looked in the reservoir on the coffee maker and it was dirty.

The place seemed well built, but we saw other dirtiness.

Had hoped for better.

Upon arrival in late evening we went to the room only to find no linens

10/10

Exceptional

28 Dec 2025

Melissa

The customer service and cleanliness of the property was perfect!

Leisure Partner

10/10

Exceptional

22 Dec 2025

Barbara

The property and room was very clean! The staff was courteous and helpful. We would definitely stay there again!

10/10

Exceptional

21 Dec 2025

Shara

Yes..great view. Safe parking

Partner

2/10

Poor

04 Dec 2025

Andrew

Me and my fiancé stayed at the courtyard a week ago and had really no issues up until check out. After we check out, we left the island and I noticed a charge in my bank account for $150. I called the hotel immediately have someone explain to me why I was being charged that amount. The girl at the front desk informed me that it was because a housekeeper went up to our room to clean it but instead recorded a video to show the desk staff that our room was trashed and left a complete mess and damaged parts of the room. I informed her that this cannot be correct that I’m 35 and a cop and do not party and I’ve never in my life once left a hotel room in disarray. In fact at the end of my stay, I always pile all the sheets and towels together and organize all the trash in one bag try to help out the staff with cleaning. When I informed the young lady about this, she immediately said she was going to refund the full amount back to my bank account and I will see it this week. I have yes to be refunded that amount back full amount has been charged and came out of my bank. I am very disgusted with this experience and now will no longer be booking with Marriott. I will be contacting their corporate headquarters to resolve this issue and get my refund.

Leisure Partner

10/10

Exceptional

29 Nov 2025

Tabitha

We would definitely book a stay here again. The ocean views were spectacular, the staff were very friendly and professional. Highly recommend!

Leisure Partner

10/10

Exceptional

16 Nov 2025

Karen

Our balcony was huge and had such a beautiful view. We watched the sunrise on Sunday morning and it was beautiful way to begin our day.
We also dined at the Shore and enjoyed the atmosphere and food fare.

Leisure Friends

6/10

Pleasant

09 Nov 2025

Nancy

It was odd that no one made up the room after our first night. Also, an unexpected fee of 30 dollars a day is added for amenities. A fifteen dollar credit is given per day but the extra fee made the room pricey.

Partner

10/10

Exceptional

09 Nov 2025

Christopher

Courteous staff with lots of activities to do

Partner

10/10

Exceptional

02 Nov 2025

Michelle

Yes

Business

8/10

Excellent

25 Oct 2025

wesley

Furniture in rood was in bad condition. Drawer on safe was damaged

10/10

Exceptional

23 Oct 2025

Larry

Very nice . Great friendly staff

Leisure Friends

10/10

Exceptional

23 Oct 2025

Jorge

Did not like only Resident inn customers could eat free breakfast and use free bikes.

Leisure Partner

10/10

Exceptional

21 Oct 2025

KATHLEEN

Don't think about getting the spinach, bacon,butternut rissoto....just get it.
OMG delicious!!!!!

Overall quality of food in the Shore restaurant was good . However, service was a little lacking.There was only bartender and a maybe one waitress, it seemed. Our waitress lacked a pep in her step and did not seem to assist, or they did not seem to work together as a team to take care of customers.

Leisure Friends

8/10

Excellent

16 Oct 2025

Treva

Parking sucks

Leisure Partner

8/10

Excellent

09 Oct 2025

Jean

Was disappointed in the restaurant. We stayed there last year and was a variety of menu options. This year not so much.

Leisure Partner

10/10

Exceptional

21 Sep 2025

Laurette

First time- the experience was amazing!

Leisure Family

10/10

Exceptional

04 Sep 2025

Lee

The view from the room was beautiful
The staff were very nice and friendly

Leisure Partner

8/10

Excellent

01 Sep 2025

Maher

The property stay was great. The staff were friendly and accommodating. We enjoyed our stay greatly.

Leisure Family

10/10

Exceptional

24 Aug 2025

Darien

Great Anniversary Spot

33rd anniversary trip with the fa, great atmosphere and ambiance. Service was excellent, location is perfect very clean rooms, pool restaurant.

Friends_and_family Family

10/10

Exceptional

23 Aug 2025

Carol B

Games set up on lawn for guest to play. Bicycles available. Walkway to beach. Close to shopping village.

Leisure Partner

10/10

Exceptional

21 Aug 2025

Jarrod

Location

Leisure

10/10

Exceptional

10 Aug 2025

John

Everything nice.

Leisure Partner

6/10

Pleasant

10 Aug 2025

scott

it was good ,

8/10

Excellent

03 Aug 2025

Zachary

I like that it has a full bar and restaurant on the property. Love the huge pool and hot tub. Also like the access to the beach.

What I didn't know is that the hotel is two hotels in one and depending on who's side you stay on gets what amenities. Since we stayed on the courtyard side we did not get complementary breakfast. Plus we had put in reservations for a king size bedroom with a balcony. We did not get a king bed and they told us that the ground level porch/patio facing the parking lot was the same thing as a balcony

Would stay there again but make sure we get on the residency side of the hotel to get the amenities and make sure the room is exactly what we asked for

Leisure Partner

6/10

Pleasant

31 Jul 2025

Bobbie

Loved the food, accessible beach, resort prices, requested rooms to be near each other and accessible, but did not get any portion of the request. The staff was very uncaring and did not provide direction even though it was very obvious that there were three members of our party that had mobility challenges.

8/10

Excellent

20 Jul 2025

Alicia

Nice relaxing stay. Paid for an ocean view room, but if the only way to view the ocean was to contort your body to see past the neighbors partition.....FALSE ADVERTISING.

Leisure Pet

4/10

Poor

20 Jul 2025

Taryn

This was one of the worst hotels I’ve ever stayed in! Property was unkempt and not updated. Not to mention the bathroom was so disgusting that I had to buy cleaning supplies from a nearby Walmart and clean it. There was no breakfast available and for what I received it was not worth the price by any stretch of the imagination. And if management had at least tried to alleviate my concerns it would have been different but they did not care. Do yourself a favor and chose another location on Jekyll Island.

Leisure Pet

6/10

Pleasant

20 Jul 2025

Helen

Bad management, don’t respond to requests, our room was not clean in 3 days

Leisure Family_with_children

2/10

Poor

03 Jul 2025

Reneé

Do not stay at the CourtYard by Marriott on Jekyl.

Arry, was the guest receptionist who gave a poor reception and impression of this property‼️
He was Smug, Arrogant and not helpful at all. When we went to our room which I believe Arry gave us the worst room because we went through Hotel.com and NOT the property directly, he penalized us.
We requested and paid for a room with an ocean view and he gave us the absolute very end room whereby we had a sliver of an ocean view‼️ he stated that was the only room left when check-in was 4P and we arrived approximately 5P. I did not believe him, but there was nothing we could do except see the Manager on duty the following day since, according to Arry, the manager had left for the day.
Once in the room, the bed looked unkempt with extremely wrinkled sheets instead of crisp and clean.
The following day, I spoke with the Manager on duty who politely listened and gave us a $50 food voucher, however there is a $30 destination fee per day and we were there for three.
They have a refresh room service policy that is not effective and when asked to have our linen changed, the house cleaning team made it clear that we placed them in an imposition since they left dirty linen and towels directly in front of our room door.
This required me to relocate the dirty laundry down the hall.
Unfortunately, no one removed that pile of dirty laundry for 6 hours.
I spoke with the housekeeping supervisor, who stated there was a sick call.
OUR STAY AND THEIR STAFF WAS DEPLORABLE‼️‼️‼️

Partner

8/10

Excellent

01 Jul 2025

Jessie

Nice

It was a nice hotel. We enjoyed it. The pool was excellent. The only thing that i really did not like was that when you arrive they give you a paper stating things like when the pool is open etc. It also says under the breakfast section that if you're staying at the Courtyard by Marriott that you can see the starbucks counter during specified hours for ,\"a delightful breakfast experience \". When we went to the starbucks counter and inquired ab breakfast, the girl showed us the little breakfast menu so we all got 1 thing from the menu. 4 selections. 2 of which were just breakfast sandwiches, 1 a breakfast burrito and scrambled eggs for my daughter. I don't recall seeing any pricing on the menu and the flyer should've been worded in a way to clarify that breakfast was available to be purchased at the starbucks counter because the way it was stated I had no idea that it was not free. It was $70. I paid for it & it tasted good.. but i do feel i was decieved into getting breakfast there. I just did not want to say nevermind once we ordered.. overall it was a good experience. The only other thing i really did not like was concerning the balcony with a beachview. While fine from the actual small balcony, the beach is not visible from any place inside the room and the beds are against a wall so that you have the least view of what's outside from in bed. My mother is in a wheelchair and I was hoping she could see something nice from the bed but no luck there. Was not bad though

Friends_and_family Family

10/10

Exceptional

29 Jun 2025

Anna

The board walk that takes you right to the beach was perfect! Staff was helpful. Dining was wonderful, but need more -smaller portion lunch options that are easier to grab and go-But everything we tried was wonderful! Starbucks was great. The pool was also perfect!

Leisure Family_with_children

10/10

Exceptional

22 Jun 2025

Jerry

On beautiful sand dunes!! Nice look and hot tub. Well located!!

Leisure Partner

6/10

Pleasant

21 Jun 2025

david

Liked property... did not like Hidden fees added to my bill and room Dailey different rates being higher for week days in the same week example the Tuesday 30% higher than the Monday
on my bill.... WILL NOT STAY HERE AGAIN!!!

Leisure Family

10/10

Exceptional

18 Jun 2025

Debbie

We stay this once or twice a year and tell family and friends to stay there

Leisure Family_with_children

10/10

Exceptional

15 Jun 2025

Rebecca

Excellent stay at this property. The pool and outdoor setup paired with Starbucks and another restaurant on property makes this an excellent choice for families who want to park and never drive until checkout.

Leisure Family

8/10

Excellent

08 Jun 2025

Rhonda

Front desk were not friendly, it was like they tolerated you. Had seen some guest ask guy at desk for towels and he turned around and got them out of the cabinet. Next day when a woman was at the desk and we ask for towels she told us to go to a room near the pool. She said if they did not have towels there that she would have to go to the basement.

Leisure Family

6/10

Pleasant

31 May 2025

Joe

Great swimming area..
Terrible facilities for handicap. Restrooms by pool area are impossible for a wheelchair.

10/10

Exceptional

18 May 2025

Jon

Was very nice

Leisure

10/10

Exceptional

16 May 2025

Maurice

Great experience!

Business_and_leisure

10/10

Exceptional

14 May 2025

Darsha

Excellent

10/10

Exceptional

04 May 2025

Deborah

We came here for a weekend getaway. It was so nice and quiet. We had a beautiful oceanfront room. I definitely will stay here again. Also, the beds slept wondwrful. Easy access to the beach and pool. Nice restaurants close by. A great place to getaway to for the week or few days.

Leisure Family

6/10

Pleasant

30 Apr 2025

Robin

Disappointed had an view room 455. 1st day killed some bugs crawling on table. Always fearful for roaches. I called front desk, said they would have someone up immediately. No one ever showed. OV room was far corner from ocean. Couldn't use balcony comfortably as it had a huge vent that sounded like a jet engine on take off. I usually go to the Westin but thought we'd give the Courtyard a try. Next time back to the Westin.

Leisure Pet

2/10

Poor

30 Apr 2025

Marcos

Somehow I got Covid while staying there. Came home sick. Had been hope all week on vacation then came to the hotel for the weekend and got sick.

Leisure Family_with_children

10/10

Exceptional

28 Apr 2025

Antonio De La

Great place to visit

Leisure Family

8/10

Excellent

27 Apr 2025

Rachel

Second time staying at this hotel. Everything went great, room was what I had booked, and food and drinks were delicious. The only negative was the lack of housekeeping. We stayed 6 nights, and had to ask multiple times for towels, and even toilet paper. My mom also had to request new bedding, and she had to change it herself. I know this sounds very minimal, but one of the great things about a hotel (with a daily destination fee) is not having to think about those things, so it was a little disappointing!

Leisure Family

2/10

Poor

25 Apr 2025

Benjamin

Terrible

4/10

Poor

25 Apr 2025

Nozer

Decent place but very slow service. Room cleaning not done on the correct day and ZERO drawer and closet storage for clothes. Literally had to live out of the suitcases

Leisure Family

10/10

Exceptional

21 Apr 2025

William Paul

Awesome

My stay was Awesome!!

Friends_and_family Family

2/10

Poor

14 Apr 2025

Ben

I booked via expedia. I elected to not require cancelation insurance. I called the front desk and was told they had a working hot tub. This is why i reserved a room there instead of the Westin. I arrived after mudnight and was told the hot tub was working in person. That's all i wanted ! I woke and watched people move toward the pool. I told my fiance we needed to get out there now because i wanted to soak before it was crowded.. we dressed for it, got inside the pool area just to find it was caution taped off and not in service. The front desk said \" they just needed time\". I explained time is something i didn't have.. i will never return ! I booked a room at the Westin and we went there to be poolside.. i called that evening to ask about the hot tub. They said it wouldn't be fixed that day.( i had hoped it would be since several hours had passed.. I had two hotels booked in one day. I paid for two rooms because i went for a 2 day excursion to relieve stress just to be upset and worse off the when i woke to begin my day.. Never again ! The Westin came through.. i just wish they kept the hot tub.

Leisure Partner

4/10

Poor

08 Apr 2025

Robert

Checked in for a long weekend. Upon arrival noticed the carpet in the room was wet near the sliding glass door and air conditioner. Notified front desk and they attempted to clean the carpet. By the next morning, the room smelled extremely mildewy and just generally a terrible odor that would just about knock you back when we walked into the room. Attempted to change rooms by hotel was fully booked. So we had to pack up our stuff and go find ourselves another property to stay at. You would think at a minimum the hotel would at least comp the night. But instead, they charged us full freight plus the daily destination fee and we had to pack up all of our stuff and move to an another hotel about half mile down the beach. Terrible customer service philosophy.

Leisure Partner

8/10

Excellent

07 Apr 2025

Patrick

This hotel is attractive and well located on the beach not too far from the central beach shopping and dining area. The room was nice, but small with very limited drawer space. The bathroom was very nice, the bed comfortable and the view very nice. The loud a/c units made sitting on the room balcony less enjoyable, but I’m not sure there is anything that could be done about that. The pool, pool bar, and weekend entertainment were very nice. The restaurant was just okay with very limited menu. Breakfast through the Starbucks stand was the same, if even more limited. The staff were friendly, but often overwhelmed. I understand the need to be “pet friendly”, but the many dogs, large and small, were often barking and howling in their rooms, and occasionally fighting in the common areas. The scent of dog was often present and we witnessed several pets relieving themselves indoors…with halfhearted efforts by owners to clean up afterward. Just wished there could have been a pet free floor.

Partner

8/10

Excellent

05 Apr 2025

Penny

We enjoyed the property. The on-site restaurant was wonderful and it was great to have a meal or get coffee or a drink while we were there.

Leisure Family_with_children

6/10

Pleasant

28 Mar 2025

Rick

Our room was very nice with easy access to parking. The coffee maker in the room was cheap and did not work well. Thankfully they had free coffee available in the store. The mini fridge was extemely small. The aim seemed to be to want you to eat in their restaurants. When we made our reservation, we were not told that there would be a $30/day “Destination Fee.” The good news is this could be used towards restaurant and store charges in hotel, but the bad news is it was deceptive not to make this clear before you paid for the hotel. This was Expedia’s fault per the hotel. Pool, beach access and entertainment amenities were good!

Leisure Family