Name: Best Western Plus Jekyll Island
Address: 700 North Beachview Drive, Jekyll Island, 31527, US

8/10

Excellent

05 Aug 2026

Barbara

The room was very clean.
Having separate air units in each room was a real plus!

4/10

Poor

04 Aug 2026

Donnie

Planning on a family reunion at Jekyll Island, making reservations at the motel for two or three nights.

Two of my younger brothers found out they had cancer (prostate and bladder) within two weeks of each other.

Due to those unfortunate events, we canceled family reunion. I went through Expedia and canceled my reservation.

The motel wouldn't honor that and charged me $200 for the first night. It was up to manager's discretion, and he wanted money 💰 no matter what situation I found myself in.

If the manager is that \"cheap\" on helping a customer in a bind, he probably places a dumpster in the middle of the foyer at the motel to save on throwing out the trash 🗑.

In his defense, the manager might have been a young teenager, never experiencing any tragedies in his own family which made him totally unempathetc toward anyone who has.

He probably didn't have enough education or experience to do the job, so that should be factored into the equation.

People should be aware that if one does need to cancel a reservation, you'd better cancel DIRECTLY with this motel because the love of 💰 is the root of evil and trumps any kind of medical situation that comes up.

Both my brothers are going through radiation and chemo therapy. Hope they can pull through, and we'll be able to try our family reunion again.

6/10

Pleasant

02 Aug 2026

Kim

Staff seemed to struggle to keep up with rooms and front desk staff was always out of stuff

8/10

Excellent

31 Jul 2026

Christa

The location is excellent and the pool is a highlight! The rooms definitely need some TLC.

10/10

Exceptional

30 Jul 2026

Stacey

The room was very clean (except the baseboards, but I can’t really judge there). The air conditioning was VERY good. The breakfast was tasty and plentiful. Staff were helpful & super friendly. I’ve stayed here several times and have ALWAYS enjoyed it. The pool is AWESOME! It’s a great deal and a short walk to the beach. Highly recommend.

8/10

Excellent

28 Jul 2026

Veronica

The sofa bed is very moldy and needs to be replaced. Very worn out.
Everything else at the hotel was great.
Breakfast was ok.
Wish they offered chicken or turkey sausage.

10/10

Exceptional

27 Jul 2026

Stacy

The rooms are a great size with plenty of storage and space. The staff was amazing and the pool was beautiful! Great location for walking across the street and onto the beach!!

10/10

Exceptional

26 Jul 2026

MARIA

Loved the service

8/10

Excellent

25 Jul 2026

Brian

Good stay

10/10

Exceptional

25 Jul 2026

Natasha

I booked this location by mistake and decided to go through with the stay. I am so happy I did! The hotel was perfect for families traveling with children and the location was great. Everyone who worked there was absolutely wonderful, helpful, and so kind. We were already planning our next stay before we checked out. We will definitely be back!

6/10

Pleasant

24 Jul 2026

Joseph

The room was mostly clean but the bathroom and dishwasher wasn't. Had to go to the office to get trash bags because some of the cans didn't have one. The sofabed had stains on the cushions. All the air conditioners seem to not work properly one day but started properly later.

4/10

Poor

20 Jul 2026

Kelvin

Found a roach in our room. First time we’ve ever had that happen and we’ve stayed at multiple hotels on the island through out the years. First time at this hotel. Pool was very dirty. Oily top and full of dirt/grime. Did not seem to be kept up very well. Room had torn/ stained couch cushions, dirty floors, lock on bathroom didn’t work. Breakfast was pitiful. Waffle mix was watered down so it barely made an airy waffle. Powdered eggs that were watery and minimal options for “hot breakfast”. Someone was having a domestic dispute while we were there and woke us up for well over an hour until cops arrived. Beach access was okay, but a little bit of a walk. Overall wouldn’t stay here again as there are much better options on the island. Waited too late to book this year and unfortunately ended up here.

Family_with_children

10/10

Exceptional

17 Jul 2026

Dana

The rooms were very clean and spacious property was great , even the breakfast was great! The manager Rob was an excellent host it was hot 🔥 outside we were at the pool and he brought us popsicles to help cool us off even more. Can not wait to book again

4/10

Poor

16 Jul 2026

Courtney

The room was not very clean and smelled very musty. The hotel is older so it is to be expected, but definitely not the cleanest hotel.

Self

10/10

Exceptional

16 Jul 2026

MARIA

Excellent staff. Everyone was friendly, informative and helpful.

Friends

10/10

Exceptional

14 Jul 2026

Brandon

The hotel was very nice and the beds were really comfortable.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

THIAGO

Clean room, great staff! Great location!

Self

8/10

Excellent

13 Jul 2026

Susan

Like my reservation recommended, I called this hotel 2 days before our reservation, to verify that we would be on ground floor with wheelchair accessible accommodations with inclusion of roll-in-shower with shower chair. He verified it was and gave me the room number. When we arrived there, we did have that certain room number, but it had a tub/shower and no shower chair. We kept that room as the roll-in-shower units were already taken. The King bed was comfy, nice room, and a good breakfast all four mornings that we were there. The receptionist was kind and found a shower chair for me on our arrival/check-in. This motel had a nice swimming pool.

Partner

10/10

Exceptional

13 Jul 2026

Wanda

All staff were nice and helpful.

Family

8/10

Excellent

11 Jul 2026

Quinton

Customer service was the best. The bed and pillows was so so comfortable. The rooms were as ok. Breakfast they had instant grits and oatmeal, scrambled eggs toast waffles variety of juice, sausages coffee, muffins cereal etc. I will visit again

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Matt

Great value! The furniture in the room could use some updating, but it was a great overall stay!

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Jenny

We had such a great time! The staff was kind and helpful- our kids kept locking the room key in the room by accident and the staff was so nice. We also brought bikes and when we needed an extra air pump, the manager, Rob, let us borrow his own personal bike pump. They were incredible. We would definitely stay here again- it is perfect for families- especially those of who have younger kids.

Family_with_children

10/10

Exceptional

10 Jul 2026

Brian

Perfect only thing I would say is breakfast offering were a little under par. But would recommend 100%

Family_with_children

10/10

Exceptional

10 Jul 2026

Joseph

The room exceeded my expectations on size. Two bedrooms, full kitchen with dining area and small living room. The staff was very courteous and helpful

Partner

10/10

Exceptional

09 Jul 2026

Nancy

The hotel staff were great and very helpful. Rooms were nice and spacious. Lots of choices for breakfast from waffles, eggs, sausages and cereals to toast. Kitchen in rooms were nice however would have liked to know how they were stocked. Had choice of pans, but no spoons for cooking and no toaster or oven. Would be good to know ahead of time so I could plan meals accordingly. I ended up toasting my bread in the breakfast area’s toaster of the hotel each morning but did wish I had a cooking spoon when making chili and spaghetti in the evenings. They provided a spatula but needed a spoon. Also wished I had a broom and dustpan as we seems to track sand in daily. Outside of that we had a great stay, helpful employees made all the difference as well and loved being able to swim in the pool each afternoon or evening. Really liked that this pool has a sloped entrance which was great for little kids and adults that just want to sit in the water!

6/10

Pleasant

08 Jul 2026

Janice

The shower was dirty but other then that the room was clean and I would've given 5 stars but the beds you felt every spring (we had two queens an both were bad) in them. And also cause I was charged an extra $200.

Partner

10/10

Exceptional

07 Jul 2026

Taryn

We had a good 3 night stay in our mini vacay for the 4th!

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Electa

The staff was super friendly and the location was very clean.

6/10

Pleasant

05 Jul 2026

Katrina

Not direct access to the each!!! It's a 2 minute drive and across from the beach. It is a very old hotel that they try their best to keep up and keep clean. Staff very friendly.

10/10

Exceptional

05 Jul 2026

Brandi

Clean room and super friendly staff. It would have been nice to have a few more options for breakfast but for the price, no complaining here. Thanks for a great stay! We will be back for sure!!!

Partner

10/10

Exceptional

05 Jul 2026

Suzette

We stay here 99 % of our getaways ... restful and convenient... very good breakfast ... nice staff ... we would recommend to everyone and have done so

Friends_and_family Friends

10/10

Exceptional

02 Jul 2026

Anna

The staff were an absolute God sent!!! Any time we needed anything they delivered!!

Friends

10/10

Exceptional

30 Jun 2026

Klarissa

We had the most pleasant experience while staying here. The rooms were clean, the manager and staff were pleasant and helpful and the pool was amazing. We look forward to staying here again in the future.

Family_with_children

6/10

Pleasant

30 Jun 2026

Graceanne

I have been staying at this property since it was the Seafarer. Jesse, the front desk clerk, was great. She was very helpful and nice. The water pressure in the shower was poor. The water was hot though. In one of the bedrooms in our room, you controlled the light and the fan by remote. The light would come on and off randomly throughout the night. It was like another remote control was controlling it. The pool was clean and smelled of chlorine, which is a good thing. The breakfast was good. However, the kitchen staff would wait until items were empty before they refilled. This happened two of the three mornings I ate there. The sausage was all gone, and they waited until it was gone to cook another batch, which took 5 to 7 minutes. Same thing with the eggs. I understand for health reasons they cannot keep all this food made, and just sitting out. When I walked in, it was standing room only. The place was packed. There were nine of us waiting for sausage and eggs. I feel like with that many people in the room, a safe bet would be to keep food cooking. There were no bagels kept out. I would also suggest putting the waffle maker at the end of the counter where the coffee is. Having it back there in the corner, made it very difficult for waffle making to happen. Housekeeping did not come unless you asked for it which was fine. I did have to get my own towels. There were five people in the room and five sets of towels were provided initially.

Family

8/10

Excellent

29 Jun 2026

Robert

The breakfast was not very good and coffee was not too good at all

Partner

10/10

Exceptional

27 Jun 2026

Gary

Breakfast was great, room cleaned and staff very helpful and friendly.

Family_with_children

10/10

Exceptional

25 Jun 2026

Virginia

Very nice pool. Nice restaurants within walking distance. Close to beach.

Friends_and_family Family

2/10

Poor

24 Jun 2026

stephanie

I was charged alot of different fees plus a tip they took out after my stay i knew nothing about. My room had dirt and food in it apon arrival when my daughter pulled the sofa bed out to sleep was crushed cheetos in it. Two of our tvs didn't work right but mainly upset over the charges for the stay. After already paying over 500 for 2 nights alone that was upsetting..probably never stay there again ive been to jekyll a ton and usually never have a problem with stuff like this. Just be aware

10/10

Exceptional

22 Jun 2026

Shanel

Great location!!! Cute hotel. Amazing breakfast

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Savionne

They staff notice a part taking a while to check in and pull me to the desk to help assist me. The room was perfect and that was a plus for my proposal to my fiancé. The pool was very spacious and the privacy from the road was amazing!

Partner

10/10

Exceptional

22 Jun 2026

Cheryl

This hotel is in great location! The staff was amazing and pool was great ! Highly recommend..Cheryl

Self

8/10

Excellent

22 Jun 2026

Dena

The hotel and the staff met our expectations for a large family weekend getaway.

Family_with_children

10/10

Exceptional

21 Jun 2026

Tracy M

24 hour coffee & staff was amazing! The rooms were nice size!

Partner

8/10

Excellent

21 Jun 2026

Amy

Room was clean, got pet room and it didn't smell. Staff was kind of rude when we arrived early and asked if any way to check in before 4pm. Was told check in 4, come back then.

Pet

10/10

Exceptional

18 Jun 2026

melissa

love how dog freindly the place was, the whole island was really dog freindly

4/10

Poor

16 Jun 2026

Lynette

Don't expect an early check in even if you get an email offering it because the hotel doesn't uphold it even when it was approved. Drove 13 hours to have to wait almost 5 hours for my room, because upon arrival I was told \"we don't do that amymore\" well then, why was i offered and approved for an early check in then. Getting towels was like asking for gold. All and all not worth 1400 for 5 nights.

8/10

Excellent

15 Jun 2026

Kimberly

The breakfast situation was not great. There was only one person refilling and making sure hot foods were ready. That person could not be found for at least 15 - 20 minutes. It was full of people and could have been much better.

Friends_and_family Family

8/10

Excellent

15 Jun 2026

Connie

Everything was good 💯

10/10

Exceptional

15 Jun 2026

Geoffrey

we enjoyed our stay

8/10

Excellent

13 Jun 2026

Linda

The suites offered privacy due to their locations on the back side of the property. Though rooms ( living room area/sleeper sofa) were older with a slight smell, the suite was clean and comfortable

Family_with_children

10/10

Exceptional

11 Jun 2026

Kristie

Staff was extremely helpful and friendly, check in and check out were super easy, breakfast was a little chaotic but it’s free and they have a good selection. I would highly recommend staying here

Family

10/10

Exceptional

11 Jun 2026

Curt

Great place to stay. Very convenient. It is located next to everything. Very clean rooms and very nice pool. They had bike rental on site very affordable.

Friends_and_family Family

8/10

Excellent

10 Jun 2026

John

Rooms have been renovated. Still not up to the major chains, but good for the rate.

10/10

Exceptional

10 Jun 2026

Nicole

Stayed with my mim and sister in law for a girls trip. Beds were very comfortable, everything was clean and staff was awesome. Great breakfast and very close to the beach and shopping areas.

Family

10/10

Exceptional

09 Jun 2026

Demetrios

Spacious 1 bedroom unit clean and comfortable. Staff was very helpful and friendly. Close to beach which was a plus.
Great stay.

10/10

Exceptional

09 Jun 2026

Susan

When we arrived, the room wasn’t ready, but they did accommodate us to let our check out be a little later on the day we left ,the room was bigger than expected and very clean. The pool was great and the staff was very nice. Overall, a very nice stay! would definitely book again

Family_with_children

8/10

Excellent

08 Jun 2026

Vincent

We visited our favorite island, Jekyll Island Ga. For a quick getaway , June 6-8, staying at the “Best Western Plus Jekyll island. This once magnificent hotel is ragged around the edges but very functional, our room was clean, with an excellent AC “split” that cooled and kept humidity down. Rug was older than it should have been, couch is way to old and soft, bathroom are in good working order, ample closet dressing room. The property itself is what brings my opinion lower than it should be, cracked broken cement walkways, heavily painted doors and walls, the breakfast room was small but tidy, the breakfast was horrible! Serving a factory cooked cheese omelette that was tasteless, alongside charred, over microwaved sausage patties that tasted like something it shouldn't have was the last straw. Only good thing in breakfast room was the coffee. I just don’t understand why hotel proprietors think that this type of warmed over food is acceptable? The kitchen consisted of a microwave and a refrigerator/freezer.
Would i stay again? Id try real hard not too.
Staff at front desk was without help, so anything you needed required standing in line for 10-15 minutes while he worked out what the customer needed. We love Jekyll Island and have been back frequently, just not staying here…

8/10

Excellent

07 Jun 2026

John

At first glance the room looks dated. But it was comfortable, clean, spacious and provided what was needed.
Would stay again!

Partner

10/10

Exceptional

07 Jun 2026

Amy

We have stayed here twice and both times have been ABSOLUTELY WONDERFUL!!!!! I would give them 10 stars if I could. We won’t stay anywhere else on the island!!!!

Family_with_children

8/10

Excellent

07 Jun 2026

John

It was close for all needs and activities

Partner

8/10

Excellent

05 Jun 2026

Jonathan

It was a good location. We really liked the breakfast and pool option. The room was mostly clean aside from the fridge the first couple days. I do like they have a fridge and microwave option.

Family_with_children

4/10

Poor

02 Jun 2026

Anita

Well, the staff was friendly. There were things that needed to be addressed. At one point one of the kitchen breakfast staff lock the door at 9:30. The door was not able to be opened from the inside, which was a safety hazard. Had to ask to be unlocked so that we could exit the breakfast area.The water in the room tepid at most. Never had hot water, even after talking to the maintenance man. This was a family get-together. None of us had hot water! When checking out there was a balance due, which was incorrect when I went back to the desk, the clerk charged me over $200 more. I waited until Monday when the general manager was in and call to speak with him. He agreed that I was overcharged and that his staff needed additional training. I asked for a receipt showing the credit to be emailed to me. I received the original receipt with the balance due, but never received the credit receipt. My credit card was credited, but even replying to the original receipt that I had received I never received the correct receipt.

Family

8/10

Excellent

02 Jun 2026

Jonnitta

Clean room staff was nice

Family

10/10

Exceptional

31 May 2026

Kristin

Everyone was very nice and helpful. The room was a little outdated but overall nice and clean. The pool was very nice and well-kept. I would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Penny

Rooms were huge, daily free breakfast was excellent. Holidays inn blocks the ocean view but the ocean is across the street. Very close and easily accessible. Loved the stay, that is why I stayed another additional night.
I would go back today if I could.
Great holiday!

Self

10/10

Exceptional

29 May 2026

Daniel

Clean room! Great manager!!! Breakfast not so great our last two mornings!

Partner

10/10

Exceptional

29 May 2026

Kumok

We love the size of the bathroom. It was a big bathroom and shower was a huge big enough for 4 people shower. The toilet sit too low need a taller toilet seat.

Partner

6/10

Pleasant

27 May 2026

Barry

The rooms are very dark, very small windows. Also the fact that you have to continually have the hvac fans on in case of the fire alarms going off, was a pain. Lastly the mattress was old and needs replacing.

6/10

Pleasant

25 May 2026

Elvin

They had a room that slept 8 people, the beds were thick and comfy and they had some nice outdoor furniture in the hallways around the pool so we actually spent a lot of time outside the room. My only complaint is there is only one bathroom in that big room and the bathrooms need an upgrade. They spent a lot of time updating the rooms though so everything about that was clean and nice. For a hotel this close to the beach, I’m surprised how clean it was. No sand or anything.

Friends_and_family Family

10/10

Exceptional

25 May 2026

William

The breakfast could be a little better

Friends

10/10

Exceptional

24 May 2026

Amandajo

Enjoyed our stay and relaxing

Friends_and_family Family

10/10

Exceptional

23 May 2026

Stephanie

The staff were extremely friendly and helpful. The day we checked in we got the best recommendations for local dining which all turned out to be great. The breakfast was hot and actually good for a free breakfast. The pool was clean and beautiful. This hotel is an easy walk to the beach and we even saw wild deer each day we were there which made it extra special for our family. We are already planning our next trip back.

Family_with_children

10/10

Exceptional

22 May 2026

ALETHA

front desk person --Jessica was the most helpful, kind, front desk person I have ever talked to at a motel.

Partner

10/10

Exceptional

20 May 2026

Lyn-Ann

The location was perfect for close to golf courses, good restaurants and easy access to the beach.

10/10

Exceptional

15 May 2026

Larry

The property was very nice. The staff was extremely helpful. The rooms were nice and I thoroughly enjoyed my stay there. I would definitely give it a thumbs up.

Partner

6/10

Pleasant

15 May 2026

Birgit

Outdated rooms

Family

10/10

Exceptional

12 May 2026

Theresa

Decided to stop here for the night on our way to Savannah . Clean rooms, hot breakfast. Would stay again

Partner

10/10

Exceptional

09 May 2026

Garrett

This place was perfect as far as location was concerned for me and my wife and our pet. The staff was always courteous and respectful. I left today (5/9/26) and wished that I could have prolonged my stay. Staff was so courteous that this one maid was walking by my room and just bc my puppy barked and heard her walking by (bc her cart was rumbling)I heard her say…”sorry puppy.!” I enjoyed the serene atmosphere as well. The breakfast selection was great too with many things to choose from to eat. I will definitely be coming back here and hope to once again obtain a room on the side just as I did this past time. The rooms were so nice I actually spent a vast majority of my time sleeping. On a scale of one to ten I give this place an eleven. Keep up the great work guys..!!! Great job.

Partner

10/10

Exceptional

07 May 2026

Krista

Our room was super clean and had everything we needed. We had a suite and faced the water. The staff here are all top notch and super friendly. We loved our stay hete and would definitely recommend it.

Family

10/10

Exceptional

03 May 2026

Lashaun

The breakfast didn’t have any justice the machine was broken. But the hotel was nice and staff was friendly

Partner

8/10

Excellent

01 May 2026

Jady

Was very surprised at our

10/10

Exceptional

01 May 2026

Suzette

We always stay here previously know as seafarer ... always a pleasant stay

10/10

Exceptional

29 Apr 2026

John

Enjoyed the big room and friendly staff

Partner

4/10

Poor

27 Apr 2026

Jane

Hotel needs remodeling. Room had a musty smell

. I had to wash everything when we got home to get the smell out.

Partner

10/10

Exceptional

26 Apr 2026

Karen

Staff very friendly and helpful. Room was clean and comfortable.

Self

2/10

Poor

25 Apr 2026

Daniel

The smell of disinfectant in the room was overpowering. When I asked about it, the desk clerk said \"They're all like that.\" When the smell wore off, the smell of dog urine was very strong. Rooms are made up \"on request.\" That means they bring fresh towels. They do not clean the room or make the bed. The bed itself was terrible, and the bottom sheet did not fit so that the dirty mattress pad was constantly exposed. When I did request that the room be \"serviced,\" they brought fresh towels but left the door ajar which I discovered when I returned several hours later. Fortunately nothing was stolen. Overall a bad experience.

Self

10/10

Exceptional

23 Apr 2026

Alan

Great for family

Friends

8/10

Excellent

23 Apr 2026

Ashley

Staff was friendly, pool was great! Room smelled very musty, but overall it was good. Would stay again.

Friends_and_family Family

10/10

Exceptional

22 Apr 2026

Kellie

Very limited breakfast items

Partner

8/10

Excellent

20 Apr 2026

John

Room was very nice. We enjoyed our stay. Check in was a little rough.

Partner

10/10

Exceptional

19 Apr 2026

Paula

Breakfast was plentiful. I did not have a beach view

10/10

Exceptional

16 Apr 2026

Sherbert

Perfect location

Family_with_children

8/10

Excellent

14 Apr 2026

Denise

Room clean, but it smelled like wet dog. It stunk. When I asked the cleaning crew if they had anything we could spray they said we'd need to go to front desk. We were on our way out and bought lysol. It masked to some extent the smell. We had 2 rooms and both smelled really strong wet dog smell.
Great Staff. Great Breakfast. Couldn't see beach, but, we knew this location was a second road back.

8/10

Excellent

13 Apr 2026

John

Breakfast was good, staff was very nice. The room was a solid 4.0 but a showed a bit of age.

Partner

10/10

Exceptional

11 Apr 2026

Aileen

Clean, nice friendly staffs and delicious breakfasts. Great experience.

Family_with_children

8/10

Excellent

10 Apr 2026

Noreen

Very nice room but check-in was delayed as they didn’t have enough cleaning staff so they had to do a lot room switching to get us in about a half hour later than 4pm. Was a little annoying.

8/10

Excellent

10 Apr 2026

JAMES

I would like to have had a beach view but the hotel was clean and well-kept.

Self

6/10

Pleasant

10 Apr 2026

Rhonda

Check in was horrible , it says 4 but we didnt get to go in to our room until 5:30 becais3 they werent finished cleaning it . The is no beach view but the pool is excellent and so is the breakfast

Family_with_children

8/10

Excellent

10 Apr 2026

Bernadette

The breakfast was fine. Our room was on the side so it did not have a view other than the beautiful trees.
Staff was very pleasant.

Partner

6/10

Pleasant

08 Apr 2026

Frank

It was not mentioned at check in that if you wanted maid service for your room you had to request it a head of time. Would have been nice to know that so I could have my room refreshed and more coffee and towels. When I did request it at the front desk they were quick to react.

Self