Sails in the Desert - A member of Pullman Hotels

10/10

Exceptional

30 Mar 2026

Keith

None

4/10

Poor

28 Mar 2026

Susan

We booked not knowing we couldn’t get from Hamilton Island to Ares Rock in a day but they cut us NO slack and both Expedia and Sails in the Desert said we had to eat the $400 dollars for 1 night. I am so turned off by them because they should have told us, considering we were flying in from across the world and had no idea. It’s not like we cancelled because we had reason. I will never recommend them and hope others don’t get caught up in this. Sails on the Dessert sucks!!!

8/10

Excellent

22 Mar 2026

Ian

Nice hotel, clean and comfortable and near to the Town Square. Only thing we noticed is that the food is expensive ($100 pp for the buffet), which meant we had to look elsewhere. The dining room was quiet which suggested others thought the same. They would be advised to reduce the cost, increase numbers and reduce waste. Pool lovely. Flies are a downside to the whole area - take or buy a fly net!

Family

6/10

Pleasant

17 Mar 2026

Calum

Rooms fine. No hot water the first morning which was frustrating. Also room cleaning arrived around 15.00 (after we were back) despite us requesting at 9am. Buffet dinner had good choice but was overpriced for a buffet.

Partner

8/10

Excellent

14 Mar 2026

Jeremy

nice hotel , but the grounds are rundown ..most of staff are helpful..not much to do other than the rock and outback...and EVERYTHING costs money, be prepared to pay...flies , flies and more flied that will be my memory of my stay

Partner

10/10

Exceptional

10 Mar 2026

Mark

Food was unique and very tasty. Nice set up for breakfast and dinner.

Partner

10/10

Exceptional

09 Mar 2026

Mark

Right by the park and the airport. Really easy.

Partner

10/10

Exceptional

05 Mar 2026

Tiffany N

The national park is as close and the staff are wonderful! Everything you need is right there and so many great activities to be part of!

Family_with_children

8/10

Excellent

02 Mar 2026

Melissa

Quietness. Pool facilities . Friendly reception staff.

Partner

10/10

Exceptional

25 Feb 2026

James

Great stay

Leisure Partner

10/10

Exceptional

20 Feb 2026

Naomi

Lovely resort. Helpful staff

Partner

8/10

Excellent

14 Feb 2026

Donald

Overall destination and stay was wonderful and comfortable

Leisure Partner

10/10

Exceptional

11 Feb 2026

Michael

Clean rooms, friendly staff, nice pool and amenities.

10/10

Exceptional

06 Feb 2026

Wendy

All

Friends_and_family Friends

10/10

Exceptional

01 Feb 2026

Kenneth

Great location, free self-serve laundry, pleasant staff, and very well-organized transportation

Leisure Partner

8/10

Excellent

28 Jan 2026

Alfred

Pleasant staff, nice large room with great a/c, comfortable beds. Oasis in the desert.

Leisure Partner

10/10

Exceptional

19 Jan 2026

Cassandra

Very nice hotel and resort. Everything was there that we needed. Rooms were spacious, clean and comfortable. Pool was a good size. Great base for exploring Uluru.

Partner

8/10

Excellent

11 Jan 2026

Jon

Very spacious rooms. Very clean and great staff.

Leisure Partner

8/10

Excellent

08 Jan 2026

Teresa

The staff was great, the room was good, and ease of getting around was nice. The only disappointment was dining options (timing). If you did day tours you need to plan food accordingly as many options close really early leaving only the big and expensive buffet at the resort. If you don't want a large meal you need to travel (in the heat in summer) to other locations for food. The on-site grocery was a help. Resort had really nice services and amenities.

Leisure Family

8/10

Excellent

26 Dec 2025

Laura

Lovely room and pool, food options all really good.

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Sunila

Hotel room and bathroom was a good standard

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Catherine

Great room wirh comfortable beds

Leisure Family

4/10

Poor

18 Dec 2025

Jacqueline

This was a down at the heels place with a distinct odor, few options for meals, clueless staff who were unable to give any information about what to do and where to go. Not worth the upgrade. Better service in town from visitors center. One day enough and study beforehand

Leisure Friends

10/10

Exceptional

17 Dec 2025

Vagmin

Staff were very helpful

10/10

Exceptional

11 Dec 2025

Fiona

Room was very clean and well appointed. ALL staff were so kind, polite and professional. Really had a great experience. Thank you :)

Leisure Partner

10/10

Exceptional

23 Nov 2025

Lidia

great room

8/10

Excellent

20 Nov 2025

Emma

Ok, but dated in places and slightly expensive. You are a captive audience and so you pay for the privilege. Would still recommend as it serves its purpose.

Leisure Partner

4/10

Poor

15 Nov 2025

James

Staff was excellent.

Partner

8/10

Excellent

12 Nov 2025

Wendy

The property is convenient and well situated for visiting Uluru staff friendly and helpful rooms clean and well looked after.

Leisure Family

4/10

Poor

05 Nov 2025

Robert

The room (shower in particular) smelled of sewage. And since housekeeping did not clean the bathroom or even vacuum, I guess no one knew until we stayed in the room. We had unpacked so I did not try to move rooms, so I don't know if this is common. Housekeeping just made the bed - did not even give us fresh cups and glasses. I would have preferred no housekeeping and then would not have had expectations of a clean room. I should have complained earlier in our stay, but I kept thinking it was a one-off issue and would get better.

Partner

10/10

Exceptional

02 Nov 2025

Jill

During a 5 night stay, room was not serviced.

Leisure Self

10/10

Exceptional

01 Nov 2025

robert

Great hotel very well located. Excellent facilities.

Partner

10/10

Exceptional

31 Oct 2025

Ingrid

Clean rooms , very helpful staff. Good food.

Partner

10/10

Exceptional

30 Oct 2025

Gregory

the room was very comfortable, and well sized. The bar and the patio dining were very nice.

Partner

8/10

Excellent

29 Oct 2025

GUY

The rooms are spacious and clean. Breakfast is good buffet with planty of choices. Two queen beds. No gym but a big swimming pool. Gluten free bread in the restaurant.the place is crowded with bugs and flies like all Australia. Many animals around which is very nice. The dessert around is red and spectacular. A nice place to visit. 2 days are a bit too much. Go in the evening to outback restaurants place which has an amazing singer food and atmosphere. Eventually there are two nice big rocks and dessert views. Not much else to do. Consider other places to waste your money and time

Leisure Family

10/10

Exceptional

29 Oct 2025

Kay

Drinks are very good. Service great. Enjoyed.

Partner

8/10

Excellent

28 Oct 2025

lesley

Room was large, comfortable beds loved the push button shower overall a good stay

Leisure Partner

10/10

Exceptional

24 Oct 2025

Kathy

Very nice property.

Leisure Partner

10/10

Exceptional

14 Oct 2025

Nikesh

A brillaint place to be at when visiting uluru.

Leisure Friends

10/10

Exceptional

04 Oct 2025

Anne Marie

What a wonderful hotel on the Esplanade in Cairns. We a slight issue that Amanda at the desk took care of right away. We enjoyed seeing her smiling face as we left for our adventures. The room was clean and tidy. They have a van that will take you to the wharf 4 times a day. We walked to the wharf it was a short 20 minute enjoyable stroll down on the Esplanade. Less than a 10 minute walk on the Esplanade was Muddy's Cafe our favorite place for breakfast to start the day.

Leisure Partner

10/10

Exceptional

29 Sep 2025

John

Outdoor area clean, staff very friendly and helpful as were the bar and restaurant too.
Room clean and spacious with a good shower

Leisure Partner

8/10

Excellent

27 Sep 2025

Russell

A solid 7 out of 10

Leisure Partner

10/10

Exceptional

22 Sep 2025

Niroshan B

I had an excellent time there with my family. This was our best holiday after COVID, and the staff were very friendly. The place is also nice and clean.

Leisure Family

10/10

Exceptional

03 Sep 2025

Herin

I had a wonderful stay at Sails in the Desert. The rooms were spacious, clean, and beautifully designed with touches that reflected the local landscape. The staff were warm and attentive.
The dining options, however, could be improved. Vegetarian and vegan choices were very limited, and it would have been better to see more variety, especially considering the price of the buffet breakfast and dinner. For the cost, a wider range of options would make the dining experience much more enjoyable.

Overall, the resort offered a relaxing and memorable stay, with its proximity to Uluru making it the perfect base for exploring the area.

Leisure Partner

10/10

Exceptional

01 Sep 2025

Melanie

It was a lovely hotel. Staff were friendly. Pool bar and area around very clean and pleasant.

Leisure Family

8/10

Excellent

13 Jul 2025

Jim

Much better than some comments indicated. It was immaculate and the staff was very helpful. The rooms were large.

8/10

Excellent

13 Jul 2025

Scott

Nice hotel. Clean. Great location. Restaurant had good food. Easy to get around and walk to near by stores

Leisure Family

2/10

Poor

12 Jul 2025

Sanjay

This place is very expensive for very few amenities. No gym, no heated pools, no balls for kids to play with. The food is ridiculously expensive and the wait at the pool grill even once seated was ridiculous. And we froze to death even though there were running heating lamps all over the patio not being used, staff refused to move us and the heating lamps. Prepare to be underwhelmed and you won’t be disappointed.

Leisure Family

4/10

Poor

11 Jul 2025

Sanjay

There seems to have been a mix up at checkin. We want to make sure we are not charged for the 8th as we checked in on the 9th. Thank you so much for your assistance with this.

Leisure Family

8/10

Excellent

19 Jun 2025

Jeff

Hotel was very clean and nice. Issues with lack of staff due to illness through the property however raised concern. Extremely overpriced to eat within the hotel with breakfast $50 per person. Central to all activities and nice outdoor pool area.

Partner

8/10

Excellent

16 May 2025

Gerhard

Disappointed with the Buffet dinner. They didn't top up or bring more food when the dish ran out! We were okay, in at 7 30pm but those at 8 or later got meagre pickings or none of some.

Leisure Partner

8/10

Excellent

07 May 2025

Vanessa

Convenient and helpful

Had a great stay. Very convenient. All employees were courteous and helpful. Unfortunately the bed had bed bugs.

Self

10/10

Exceptional

26 Apr 2025

Tanya

Nice way to relax after hiking around Uluru and Kata Thuta.

Leisure

6/10

Pleasant

22 Apr 2025

Guy

Service de restauration très lent et peu avenant ; manque de professionnalisme pour un supposé 5 étoiles ; sinon piscine jolie et autour ok ; chambre très ok et quand même personnel sympathique ; fête de 50 ans souligné avec boutelii de vin offerte

Partner

8/10

Excellent

21 Apr 2025

Benjamin

Accor need to up their game with gluten free food

Location amazing staffs generally good
No proper gluten free food (for coeliac) - most staff cannot be certain there is no cross contamination
Disappointing for a big Accor hotel chains on this

Friends_and_family Family

4/10

Poor

18 Apr 2025

Shelley

Very disappointing .
The room we were in was damp and musty. Damp clearly coming through the walls and had peeling paint caused by the damp - room 159.
Check in service was manned by someone who clearly did not want to be there for the day and as such we did not even waste our time going back to sort it out.
Television stations dropped out every couple of minutes - very annoying and disappointing when paying $500 for a night.
It was so bad we did not even have sex as I was so miserable!!

10/10

Exceptional

18 Apr 2025

Kerry-Anne

Beautiful gardens, easy access to local services

Leisure Family

10/10

Exceptional

10 Apr 2025

Virginia

The room was clean and comfortable. There weren't enough places to eat without walking a long way. If you didn't have a car, there was only a shuttle to take you around the campus. Otherwise, to get to the parks, you had to buy a bus ticket for over $100 that only had a few options to see everything.

Leisure Partner

10/10

Exceptional

15 Mar 2025

William

Destination Uluru

This is hotel is top notch in the area of Uluru! The hotel was clean but you could tell some areas like the bar were run down. The service at the bar and dining seemed disorganized at times and would be better equipped with electonic apparatus when ordering. The shuttle back and forth to airport was timely and efficient. Food was phenomenal and drinks were fantastic.

Partner

10/10

Exceptional

13 Mar 2025

Andy

Excellent facilities and proximity to Uluru.

10/10

Exceptional

13 Mar 2025

Paul

Good sized Rooms with Accommodating Staff

Lovely facility. Rooms are a lot more luxurious than the exteriors would suggest. Staff was very friendly and helpful. The pool is large, clean and welcoming.

There were two dining options at the facility; a cafe/bar for open for lunch from 10:30-5:30, and a pre fixe dinner priced at $99. Lighter fare can be obtained at either of the two other hotels in the area.

Friends_and_family Friends

10/10

Exceptional

12 Mar 2025

Catherine

Dinner service is very expensive but expected that as captured audience. Hotel was lovely though and staff nice.

4/10

Poor

06 Mar 2025

Juan

Our room was not ready well after the 3pm promised time, we ask for a late check out, and they say yes. Guess what?, they locked us out at 10am at check out day. Had to go to the office, long hot walk to have my room keys reactivated. The staff is sweet and nice but not sure if they are trained properly. Everything else was A

Leisure Partner

6/10

Pleasant

03 Mar 2025

jayendra

The stay was ok, the restaurant was very expensive and the quality wasn’t great.

Leisure Family

10/10

Exceptional

16 Feb 2025

Marc

A very enjoyable friendly clean and fun stay had

Leisure Family

6/10

Pleasant

15 Feb 2025

Courtney

The property was overall well maintained, quite, and safe. The staff was friendly. Check in was easy and the room was comfortable. There was free laundry but only 2 washers and dryers for the whole complex, so be prepared for people to be impatient if your clothes don't dry on their time. The one bad thing was ants. We had ants around our room from the time we checked in. We reported it and nothing happened. We reported it again. Nothing happened. We bought our own ant spray and sprayed outside. We then found ants inside which got into my computer and I was bit several times. I asked for the manager who simply said sorry and that we should have known about the bug spray that was already in the room. Shouldn't the 1st two people we reported the ants to, have told us...... The manager offered nothing but a sorry that she would discuss it with house keeping.

Leisure Family

4/10

Poor

03 Feb 2025

James Stuart

Food was just “OK”.
Main reason for poor review was: first there were ants in our bed. Next morning we asked and they promptly moved us to a new room where there were, wait for it, also ants in the bed and a spider on the wall.
I know it’s the desert but seriously invest in some frequent pest control services!
Customer facing staff was nice. Not their fault.
Area is worth seeing but no more than 2 nights recommended.

Leisure Partner

10/10

Exceptional

03 Feb 2025

susan

Excellent stay!

Leisure Partner

8/10

Excellent

29 Jan 2025

jonathan

Hallways around rooms tired

Leisure Partner

10/10

Exceptional

27 Jan 2025

Francine Toni

This was a beautiful place to stay. We enjoyed the location, the air con, the clean rooms and comfortable beds, the tours, the courtesy bus that was provided around the place and the short walking distance towards the town centre.

The lunch we had was also very nice and the pool was clean and nice and cold.

Leisure Family

10/10

Exceptional

12 Jan 2025

Christopher

It is what it is - a comfortable place to stay at an amazing place on earth. Great, friendly hard working staff that all do a fantastic job

Leisure Partner

10/10

Exceptional

10 Jan 2025

Joanne

What an experience staying in Ayers Rock Resort at Sails in the Desert. Comfortable large room. A/C much needed and worked very well. Loved the non slip tiles in the modern bathroom. Dining options, especially breakfast, a little overpriced but lots of other restaurants, takeouts and supermarket to choose from. We bought some wine at the airport before we flew as the resort is dry so you can only buy in the restaurants or at the bottle shop.
We visited The Field of Light, Uluru at sunset and sunrise with a trip to Kata Tjuta and Walpa Gorge. Amazing!! Shout out to Glen our tour guide with AAT Kings on the sunrise tour. What a passionate and happy guide he is!!

Leisure Partner

10/10

Exceptional

07 Jan 2025

Amelia

Great location. Friendly staff!

Leisure Family

10/10

Exceptional

05 Jan 2025

Boaz

Best resort in the area. A haven from the intense elements around.

10/10

Exceptional

28 Dec 2024

Cristian

Great location closed to Uluru

Leisure Partner

10/10

Exceptional

28 Dec 2024

Mr J

Uluru

Trip to see Uluru

Friends_and_family Family

6/10

Pleasant

01 Dec 2024

Ihsaan

Charge was more expensive when we booked early

Leisure Family_with_children

10/10

Exceptional

29 Nov 2024

Marla

Beautiful resort. Tthe shower had low water pressure.

Leisure Partner

6/10

Pleasant

31 Oct 2024

Helen

It was a great place to stay except that we had no offer of help to move all our bags even though we saw others given help, were only given two hand towels and l found some rubbish under one of the chairs in the room! When leaving the staff were quite rude and dismissive!
The staff that cleaned the rooms were really lovely and quickly sorted us all out.

Leisure Family

8/10

Excellent

31 Oct 2024

David

Great location for Uluru…. Hop on/off bus service made travel very easy and was free….. Room was good, although not fully equipped when we arrived….very quickly resolved. No pool towels due to laundry delays….not the end of the world but just a bit frustrating. All in all a good hotel in a fabulous location!

Leisure Family

6/10

Pleasant

24 Oct 2024

steven

You are in a national park so you don’t expect too much. I found that they did the minimum in servicing the rooms. Food was fair. They are ver organized and the timing of everything is good. It’s comfortable and that’s what you can expect

Leisure Partner

10/10

Exceptional

10 Oct 2024

Gregory

We loved our 6 day stay at Sails in the desert. Staff were excellent and the resort was very clean and friendly. Loved the Segway Uluru evening experience and the Field of lights. We also did the morning sunrise tour to Kata Tjuta. We enjoyed an evening at the restaurant at the Desert Sands resort. Tha pool at Sails was beautiful and clean. Room facilities were very good, comfortable King bed, average shower and good air-conditioning. Would definately recommend to tick of on bucket list. 👍😎

Leisure Partner

6/10

Pleasant

17 Sep 2024

Ian

Food is grossly over priced and under optioned even by hotel standards. Even with a $49 Australian charge for the breakfast buffet, they charged $6 for a latte. Dinner was $99 each. There were no alternatives to the buffets. The rooms were very good and one needed piece of maintenance was done immediately.

Leisure Partner

10/10

Exceptional

09 Sep 2024

Irena and Peter

Thank you team @Sales in the Desert for making our wedding anniversary celebration stay a very special one.

Leisure Partner

10/10

Exceptional

02 Sep 2024

Deb

What a wonderful place to stay in such a unique part of Australia.
Plan to return to Yulara one day and the Sails is where we’ll be staying again

10/10

Exceptional

01 Sep 2024

Robert

Nice hotel with comfortable, spacious rooms. The staff is friendly and accommodating, and the hotel offers everything you need for a pleasant stay. There is even free laundry service, which adds great convenience for longer stays.

8/10

Excellent

29 Aug 2024

Anna

Stay was excellent, rooms large and clean. Bed mattresses were too soft though. But other than that it was a fantastic stay.

10/10

Exceptional

07 Aug 2024

Irina

Small nice resort near Ayer’s Rock.

10/10

Exceptional

13 Jul 2024

Theresa

Beautiful hotel and quality staff

Leisure Family

10/10

Exceptional

08 Jul 2024

Matthew

Wonderful stay! Great service

We had a really enjoyable stay. When we spoke to the hotel stay they were friendly and very responsive to our requests. Kelsey the assistant manager was exceptional. Thanks to her and the whole crew for a wonderful stay.

Partner

10/10

Exceptional

27 Jun 2024

Seiji

Clean and safe.

Leisure Family_with_children

10/10

Exceptional

02 Jun 2024

Pene

Great location which all the tour buses leave from. Lovely lovely staff. Decent menu.
The room was very very expensive, but I appreciate that’s about scarcity and remoteness. I hope a big chunk of the funds go to staff and local community.

Leisure Friends

10/10

Exceptional

30 May 2024

ray

Nice resort

8/10

Excellent

18 Apr 2024

Kevin

Loved the spacious room.
Pool was freezing cold - maybe use the solar to heat it?
Checking in/out very slow as arrivals and departures being dealt with at same time. Maybe look at plane arrivals and adjust check out times to avoid a clash.

Leisure Family

10/10

Exceptional

10 Apr 2024

Zoe

Well worth a visit.

From the minute we were picked up at the airport to the time we left, the service was very good. The staff were friendly and professional. Food was good with generous portions. Facilities were good, there were never queues or waits. The room had everything we needed and more. We are seasoned travellers and this is one of the better hotels we have been to.

Partner

10/10

Exceptional

04 Apr 2024

Felicisima

Love everything, thank you very much

Leisure

10/10

Exceptional

01 Apr 2024

terry

Great news

Leisure

10/10

Exceptional

26 Mar 2024

Patricia

We loved our stay at Sails in the Desert! With the exception of a few rain clouds, all was fabulous! Until next time!!

Leisure Family

6/10

Pleasant

17 Mar 2024

Libia

It is aln average hotel
I have problem with tv, showers and they give me a smoking room
The room are ugly
The food is no good

10/10

Exceptional

05 Mar 2024

Scott

Really nice experience, especially appreciated soaking in the pool after a hot day of hiking. The staff was very friendly and helpful. Breakfast buffet had a large selections of food. Only down side was that we weren’t able to get a late check out. The porter watched our bags while we finished shopping so no problem.

Leisure Friends