Grand Astoria Hotel

8/10

Excellent

28 Jan 2026

Danilo

staff were solicitous and friendly

Leisure Family

2/10

Poor

14 Dec 2025

Gonzalo III

Poor check in service, room with sparse amenities, room is dirty looking, toilet and bath area is dirty. This is a dilapidated hotel.

4/10

Poor

15 Nov 2025

Sidney R.

Bathroom full of drain flies. Room not cleaned over 3 days. Airconditioner incredibly npisy. No soap or water in room.

Business

2/10

Poor

16 Sep 2025

John Kervin

Untidy and dirty

The room is kept untidy. Mirror with stains and bathroom door are full of dust. There’s no shampoo and soap provided.

Business

10/10

Exceptional

01 Feb 2025

NONA

close to downtown

Leisure Partner

6/10

Pleasant

23 Jan 2025

Edward James

Staff was okay, though.

Leisure Self

6/10

Pleasant

16 Oct 2024

Lance

No sleep until 5am

Don't get any rooms next to a wedding group. I had too bang on their door at 3am because I couldn't sleep. They thought it was their right too keep everyone else awake. Hotel staff did nothing except told me it was a wedding party. Explains why NONE of their parents wanted the room next too them.

Partner

8/10

Excellent

10 Oct 2024

Jason Scott

Love the ambiance 👏

Partner

10/10

Exceptional

28 Sep 2024

Lance

Fix the elevator in Tower 2. It closes very fast , I don't think the safety work's on the doors. I complained about it in 2019 and 2022 and it's still the same in 2024

Self

10/10

Exceptional

10 Jun 2024

Maria Elena

i would refer to my relatives and friends to stay there

Business_and_leisure Friends

6/10

Pleasant

23 Mar 2024

Edlouie

The place looks run down. Needs fresh paint. Pillows are flat. Bedsheet and towels are old and frayed. No iron. No cable. Breakfast is always late. Not worth the price I paid.

Business_and_leisure Family

4/10

Poor

31 Oct 2023

Annalyn

Not for people with disabilities

6/10

Pleasant

27 Jul 2023

FELIPE III

Hmmmm

Just about okay. Nothing spectacular. Just also don't ask for extra pillows as they will charge you for them

Partner

4/10

Poor

29 Jun 2023

Bruce

Elevator is broken

Business Family

8/10

Excellent

15 Jun 2023

Divina Grace

Convenient

8/10

Excellent

03 Sep 2022

Francisco

When there is a convention. The management should prepare the facilities like elevator, operating...

6/10

Pleasant

03 Oct 2021

Verified traveler

Not so good. I think just because I booked through Hotels.com, they gave me a second floor room next to the street. It was very noisy early in the morning. The room also smelled of dank and sewage that has not been cleaned in a long time.

Business

8/10

Excellent

27 Jul 2021

Verified traveler

Room was nice, it was spacious and had a lot of furniture. Location of the hotel was also near the mall and a lot of public transportation is available just outside the hotel. Only issue I encountered was the breakfast was not delivered the following days.

Leisure Partner

8/10

Excellent

04 Dec 2020

Verified traveler

It was near the town but the rooms are not sound proof. I checked in for an important online seminar but I was hearing the television of the room on top and the hallway sounds of children shouting and people talking are also heard

Business Friends

8/10

Excellent

21 Feb 2020

Jon

Has basic gaps but makes effort to be responsive

No hotel is really perfect. Thus, what is equally important is how the hotel appropriately rectifies or makes up for the gaps and deficiencies to make guests as comfortable as possible. Astoria Zamboanga is such hotel. I found the cleanliness and overall condition of my room very poor. Initially, the room was tidied up upon my request. But the staff did not stop there; they transferred me to another room, which was not only better maintained but also was bigger and of better overall condition.

Business

2/10

Poor

12 Feb 2020

Jessica

The room is so smelly
The towels are dirty
Everything is worst

Business

4/10

Poor

11 Feb 2020

Jo

Not so nice

Business Self

10/10

Exceptional

24 Dec 2019

Alfe

Comfortable because of good hotel service.

Business

8/10

Excellent

28 Nov 2019

Verified traveler

Staff are courteous...very clean place

Business_and_leisure Self

6/10

Pleasant

17 Nov 2019

Verified traveler

Value for money

ok for the price

Self

6/10

Pleasant

23 Oct 2019

Xander

Its great that the hotel is in the city. The staff are friendly and no problem. But the facilities may need improvement. The elevator is too slow and needs upgrade, its not yet full with people but its already alerting with overloaded. The water in the dispenser in the hallways is not cold. They may also need to improve breakfast.

Leisure Self

2/10

Poor

11 Oct 2019

Captain747

There was no hot water. No mobile phone signal, and the wifi was extremely weak. There are bed bugs. the sheets gave me a rash and itchy. Terrible hotel. Will not be booking this establishment again. I would give it less than a star.

Business Self

2/10

Poor

11 Oct 2019

Verified traveler

NONE very dirty place to stay. Its not nice when you traveling and you need to stay this kind of hotel

Friends_and_family Partner

6/10

Pleasant

10 Oct 2019

Verified traveler

Need to improve their facilities

Business Self

8/10

Excellent

12 Sep 2019

Verified traveler

The breakfast are not really good and the table don’t have any tissue. Some of the table are dirty.

Business Self

8/10

Excellent

05 Sep 2019

Verified traveler

Wifi is OK on the 6th floor only!Me and my sis-in-law felt harassed by the housekeeping guy on the 6th floor because he’s holding his private parts everytime he saw us!!The room boy,staff serving breakfast and the front desk staff were friendly and accommodating except for the lady guard who’s not courteous in greeting guests coming in..there’s cockroaches on our room on the third floor(because we changed room on our second booking) and it was so disappointing...but over all stay is OK.
Thank u!!!

Leisure Partner

10/10

Exceptional

02 Sep 2019

Bemraie

Everything was excellent . i will recommend it to all my friends.

Thank you

Friends_and_family Family

8/10

Excellent

31 Aug 2019

Verified traveler

Nice location...Very clean hotel

Leisure Self

2/10

Poor

24 Aug 2019

Verified traveler

Bed was clean. Air conditioning worked. But no hot water in shower. And the complimentary breakfast was only rice , egg, bread, and fish heads. But most importantly to mention as well is the water they served at breakfast was tap.. and no warning. I got sick as a result. The only other option for liquid was coffee. Asking for a slice of cheese cake for dessert meant talking to 4 staff members at the same time. Asking for water was a bit of a chore for them for whatever snarky reason. This hotel is not meant for foreigners. Locals may like it? Im not sure?

Friends_and_family Family

6/10

Pleasant

31 Jul 2019

Verified traveler

The problem of weddings held and birthday in the sixth floor and people staying in the hotel inconvenience People staying at the hotel mean the birthday of wedding weddings.

Friends_and_family Family

8/10

Excellent

30 Jun 2019

Verified traveler

The elevator is crazy..it will close even you’re not yet totally in. I almost get hurt.

Leisure Family

6/10

Pleasant

27 Jun 2019

Verified traveler

Think Twice

We had to check-in at 9 am because our bus arrived earlier than planned. The receptionist said that there was no available standard room because no one checked out yet. He pitched for an upgrade to a deluxe room if I want to be able to check-in right away, and I had to pay extra Php 800.00. I paid and checked in. The room was not the cleanest. The headboard was dirty, there was no foot mat in the bathroom, and the furnitures and sanitary fittings were old. I made a complaint and spoke with the manager. Unfortunately I had to leave for a meeting so I told her that we’ll settle the issues when I get back. When I got back around 5pm I asked if I can be transferred to a different room. The receptionist was quick to say yes and offered to refund the php 800.00 that I initially added for the upgrade. The nee room that I was given was cleaner and had a bigger bathroom. In a nutshell, the experience was not the most convenient and comfortable. However, I am thankful to the staff who helped resolve the issues and proactively offered to refund the extra payment.

Partner

10/10

Exceptional

25 Jun 2019

Verified traveler

Keep up the good job

Friends_and_family Family

2/10

Poor

16 Jun 2019

Oscar

bathroom is very dirty! smelly!

8/10

Excellent

11 Jun 2019

Herfe

I only had a comment for the breakfast food. Might as well serve as platter and ask for u’r guest food preference than having a buffet w/c had no choice.

10/10

Exceptional

08 Jun 2019

Verified traveler

the room and service

Friends_and_family Family

10/10

Exceptional

05 Jun 2019

Verified traveler

accessibility/please have better food choices.

Business Friends

10/10

Exceptional

15 May 2019

Verified traveler

Good customer service and clean room.

Business Self

8/10

Excellent

11 May 2019

Verified traveler

price and location

Business_and_leisure Family

6/10

Pleasant

06 May 2019

Darren

Everything works, but the hotel is showing its age and needs updating.

Friends_and_family Family

10/10

Exceptional

03 May 2019

Jamal

Perfect, clean, and the staff is friendly

Friends_and_family Family

6/10

Pleasant

08 Apr 2019

Verified traveler

People friendly pillows flat hotel not so good.

Friends_and_family Family

4/10

Poor

30 Mar 2019

Verified traveler

The room over all is not to required to expedia in the picture nice when u cek in out

Friends_and_family Family_with_children

6/10

Pleasant

30 Mar 2019

Travel

My room is clean. Hallways and lobby is too noisy. I would say that the poorest part of my are the staff. No greetings, no smile, no proper assistance. Food is salty and cold.

Leisure Self

8/10

Excellent

27 Mar 2019

Verified traveler

unfinished contraction of some parts

Business Self

8/10

Excellent

11 Mar 2019

Verified traveler

Good place to stay

Friends_and_family Family

8/10

Excellent

02 Mar 2019

Jovy

Zamboanga

Pleasant staff at check in.
Ideally located.
Very clean room and helpful staff.

Partner

10/10

Exceptional

16 Feb 2019

Verified traveler

I don’t expect they have free breakfast this is so good. Overall rating is 5 for being highest. Staff and ambiance room. Clean nice.

Business Self

8/10

Excellent

29 Jan 2019

Verified traveler

i like the location, convenience of public transport.friedly staff ,security is awesome

Business_and_leisure Family

8/10

Excellent

12 Jan 2019

Jon

Good value for money but needs better maintenance

The hotel rooms are good value for money; been going back to stay here. Great location as well - not too far from the airport and within the city's main commercial area. The beds were comfortable, EXCEPT for the pillows which are old and really thin. I asked for thicker ones, and they gave me 2 pillows jammed into 1 pillowcase. The hallways were also dirty, and water from the sink faucet tasted bad (even for toothbrushing). The breakfast buffet can be better - that is, be more breakfast in fare rather than a chinese lunch.

4/10

Poor

29 Dec 2018

britz

TELL YOU STAFF TO BE QUIET ESPECIALLY AT NIGHT!!!!!

10/10

Exceptional

24 Dec 2018

Anne

Super nice hotel to stay in zamboanga

8/10

Excellent

21 Dec 2018

Verified traveler

Adequate

Pros: Centralized location. Close to airport and KCC Mall. Convenient restaurant in the lobby. Good shower water pressure and warm water. Refrigerator in the room.
Cons: Roaches in the room. Hard pillows.

Partner

2/10

Poor

19 Dec 2018

Anonymous

The place is old which is okay but it is dirty. Roaches roam around the room and hallway. Sink is clogged

Friends_and_family Partner

8/10

Excellent

15 Dec 2018

Opip

Nice hotel close to the city center.

6/10

Pleasant

26 Nov 2018

Ai

Free breakfast but the food is not good only rice and boiled egg, the hotel staff especially at the frontdesk is not approachable, they have free one way airport pick up but they didnt pick us at the airport and if you ask them to send you to the airport you have to pay 200 pesos..

8/10

Excellent

24 Nov 2018

Helen

Nice hotel

8/10

Excellent

13 Nov 2018

Andrea

Very nice. Good at everything

10/10

Exceptional

03 Nov 2018

Jeff

I had a great stay, will recommend to anyone that will stay in Zamboanga City.

8/10

Excellent

28 Oct 2018

Fred

I have staying in this hotel before it was New Astoria my first time when it was renamed Grand and it speaks for itself

8/10

Excellent

16 Oct 2018

Mark

Family visit

Nice hotel thanks

Partner

8/10

Excellent

21 Sep 2018

Ma.

The room is clean and big.

4/10

Poor

16 Sep 2018

Jaime

Astoria Hotel never gave me a senior citizen Discount and a Free Breakfast which was given to all checked in patrons.

10/10

Exceptional

26 Aug 2018

Felma

Location is great!

The staff are nice and accomodating. The location is near to all establishments. Breakfast is ok. Love the arrozcaldo.
Will recommend this hotel to all.

8/10

Excellent

15 Aug 2018

Verified traveler

very accessible

i love staying staying here coz its very accessible, near downtown, near the big mall, its in the heart of the city. spacious, room is clean, services is good. thumbs up guys!!!!

2/10

Poor

14 Aug 2018

Albert Joseph

At grand astoria not a good experience.photos blow

Not so good im not satisfied with my 3day stay..

Partner

6/10

Pleasant

30 Jul 2018

marvin

Wifi sucked

The front desk was not that friendly and not enough room for every one to sit and wait for 2pm check in. Room was clean but the wifi sucked

Family

8/10

Excellent

09 Jul 2018

Deano

Nice hotel in the centre of town

I had a single room in the new tower, great room but air conditioning and fridge a bit noisy, but I rented a couple of extra pillows as you only get one, room service is OK, but no food after ten pm,
Which is the restaurant closing time downstairs,
The restaurant is good and cheap, the staff are very friendly and helpful, I would give the astoria a
Good 3.5 out of 5, excellent value for money!

8/10

Excellent

25 Jun 2018

Verified traveler

Ok

It was fine. The location is very accessible.

Family

6/10

Pleasant

17 Jun 2018

Nick

Good hotel, located downtown

The room was quiet and cold, perfect for the hot summer in zamboanga that I spent. The staff are mostly courteous and attentive, with a few exceptions. The room service food was OK, delivered relatively fast, just don't expect chef-prepared meals. The free internet was good enough, it worked for an hour or so, then I kinda had to turn Wi-Fi off to relog to the network. But the speed was good enough for browsing, whether in the lobby or in my room. The room cleanliness was sketchy, there was mold on the upper walls, the bathroom tile grout was dirty in places, but the bed was perfectly made every day, new sheets and blankets. Do expect to pay extra for a second pillow if you get the single room. I looked forward to resting in my room every day I was in zamboanga, so that's saying something for Grand Astoria. :)