Sofitel Xian On Renmin Square

China , Xi'an - Shaanxi
XIAN, 319 Dongxin Street
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100 reviews shown

10/10

Exceptional

03 Apr 2026

Janet

Breakfast has abundant choice of food and really liked our room. We didn’t have time to enjoy the executive lounge. Room is very clean and staff are really friendly

Family

10/10

Exceptional

05 Mar 2026

Lihua

Great experience

Self

10/10

Exceptional

25 Feb 2026

james

Staff was excellent, food fantastic,quiet location and very clean. Would highly recommend to anyone wanting to stay in Xi’an . I would like to personally thank the general manager for giving us a upgraded room , we really enjoyed it.

Family

6/10

Pleasant

22 Jan 2026

Anju

It's an old hotel with dark rooms. We were apparently upgraded to a so called suite but still very dark and old. Though their were two bathrooms but were smelling and the main bath I banged my head several times sitting and getting up from the toilet seat on the mirror at the front. Though the breakfast was good. The weighing scale wasn't working

Partner

10/10

Exceptional

16 Nov 2025

Deborah

Fantastic

Leisure

10/10

Exceptional

09 Nov 2025

Marie therese

The staff was warm welcoming and very helpfull from the 1st day.
A special mention for Andy Song at the Concierge, every one spoke good english compare to our very poor mandarin.
This made our 4 nights stay in Xian very nice and easy. Our room had a nice calm view

Leisure Friends

10/10

Exceptional

08 Nov 2025

Jorel

The staff was excellent. The gentleman Will at the front made me feel welcomed and encouraged me to visit Muslim street. The check in ladies continuously smiled and ensured all my needs were met, despite language differences. The kitche staff even reheated my food i purchased from outside. The room was exceptionally clean and cleaned everyday. The cleaning lady smiled all the time. The gym couldve been bigger but it go the job do e.

10/10

Exceptional

05 Nov 2025

Addison

Clean and big room. Nice staff.

Business Self

10/10

Exceptional

04 Nov 2025

Mark

The room was excellent. It was very spacious and tastefully decorated as well as being very clean and comfortable. The staff were always helpful and we will not hesitate to recommend this hotel to anyone who intends to visit Xi’an.

Leisure Partner

10/10

Exceptional

28 Oct 2025

Margaret

Staff was helpful. It is in a good location. Room is nice.

10/10

Exceptional

11 Oct 2025

Jeff

Would not hesitate to stay here again!!

Leisure Partner

10/10

Exceptional

28 Sep 2025

MR JACKIE C

Clean rooms, wonderful staff, overall very good. Enjoyed my stay

Friends_and_family Family

10/10

Exceptional

27 Sep 2025

jianxun

The breakfast is really variety and healthy.

Leisure Family

10/10

Exceptional

21 Sep 2025

YAM PING GRACE

The occasional mosquito indoors. Lights in bar area cab be more dimmed in the evening.

Leisure Partner

10/10

Exceptional

20 Sep 2025

Elton

A fantastically friendly hotel, professional and courteous,. Rooms and all areas were well kept and the location a gentle walk to key areas from the city - there’s always DiDi if you don’t want to walk. Can’t imagine wanting to stay anywhere else

Leisure Partner

10/10

Exceptional

17 Sep 2025

Kenneth

I liked the location. Short walk to restaurants and across the street is the river.

Leisure Friends

8/10

Excellent

12 Sep 2025

Craig

Very nice hotel

Beautiful hotel, lovely spacious suite in Executive floor . Unfortunately could not really utilise the lounge, as we were not back to the hotel at the right times. Meals and service good in 2 restaurants. Incredibly comprehensive breakfast. The only negative is that the bed was extremely uncomfortable.

Partner

10/10

Exceptional

07 Sep 2025

Robert

Sheila xie at front desk kind and helpful

Leisure Partner

10/10

Exceptional

02 Sep 2025

Tim

Lovely room Club Lounge on 11th floor a big plus - very helpful and friendly staff there
Liked the Breakfast and Club Lounge package

Leisure Partner

10/10

Exceptional

10 Jul 2025

SUNGJOO

아주 좋았습니다. 편하게 지내다 왔습니다.

8/10

Excellent

18 Jun 2025

Thomas

Great stay, great hotel although location was a bit distanced from things.

Leisure Partner

10/10

Exceptional

12 Jun 2025

Alberto

Everything was very good. Location though was a bit confusing to get to the first time.

Self

10/10

Exceptional

07 Jun 2025

Sol

Classy hotel with friendly English speaking staff, clean and comfortable room. A special shout out to the hotel porter Andy who spoke great English and was so helpful during my stay and truly went above and beyond in his customer service. The hotel is a 25 minute walk to the closest entry point onto the City wall (Changle gate), which I highly recommend to rent a bicycle on.

Self

10/10

Exceptional

18 May 2025

James

Lovely suite. Excellent porters who all spoke excellent English. The bar staff didn't speak English and this made ordering difficult. The spa facility was closed (but no notice). Lots of mosquitoes in the lobby.

Leisure Self

10/10

Exceptional

11 May 2025

Van Hoa

Very nice hotel and surroundings. Excellent location. We are able to walk to

10/10

Exceptional

10 May 2025

John

Extremely good service and facilities

Partner

10/10

Exceptional

10 May 2025

James

Excellent

整体入住体验非常好，房间很宽阔也很安静，卫生条件很好。前台的任月非常好，帮助了我们很多，非常感谢她。门口帮助我们拿行李的一位服务人员也很亲切，服务是很体贴的。唯一一点是入住需要支付押金，这是我在其他五星级酒店没有遇到的。

整体很棒，位置也不错，给任月点赞，英文棒棒哒，人也nice

Partner

10/10

Exceptional

21 Apr 2025

Shi Lun

The room is clean and lot's of variety option for breakfast. Location is near some of the famous attractions, lot's of food nearby.

Leisure Family

10/10

Exceptional

18 Apr 2025

FOOK KAN

Very Great Hotel. Very good breakfast. Near Muslim Quaters.

Leisure Family_with_children

10/10

Exceptional

15 Apr 2025

Kwek Kee

Comfortable place to stay with very good breakfast. Staff are extremely helpful. Special mention to Leo, taking the extra steps to accompany my wife for medical treatments.

Leisure Family

6/10

Pleasant

31 Mar 2025

Verified traveler

Below expectation

Property is old and service is definitely not up to a international 5 stars standard. Location is not recommended for family who are here for holiday.

Friends_and_family Family

10/10

Exceptional

24 Mar 2025

Lieneng

Good Deal and Good Service

A nice hotel with serene surrounding. The trade-off is a short walk to the nearest metro station.
Got upsell to a jr suite upon checkin but it is a good deal with the extras in the package.
Good service from the staff too.
Overall a hassle free experience.

Friends_and_family Family

10/10

Exceptional

20 Mar 2025

BILL

nice！

Business Family_with_children

10/10

Exceptional

19 Mar 2025

BILL

Nicest hotel in the old town area.

Business_and_leisure Family

10/10

Exceptional

13 Mar 2025

BILL

Super nice hotel , stayed here multiple times a year.

Business_and_leisure Family_with_children

10/10

Exceptional

11 Mar 2025

Paul

Staff was amazing. Andy was super helpful throughout our short stay and all of the staff were incredibly friendly. Large breakfast selection with great tasting food. Location is convenient to walk and easy to get to nearby metro stations. Would revisit.

Leisure Friends

10/10

Exceptional

03 Feb 2025

POH WOON

Jap buffet is nice and price reasonable @ cny period.
CNY 238 per pax. And they serve delicious dishes.

Leisure Partner

8/10

Excellent

18 Jan 2025

Sally

Ok stay

The room we stayed for the 1st night was unacceptable for a 5-star hotel. Very strong smell of the sewer from the bathroom and mixed of some old hotel smell, very hard to stay. I saw the same feedback from the other platforms, but I ignored it. So please don’t overlook the negative reviews.
We tried to cancel the 2nd night in rje next day, but was not able to do so as we already paid. The receptionist who are at middle age was very nice (the young receptionists obviously need more training and put more smiles on the face ) and let us to checkout some other rooms. The rooms we checked out didn’t have that smell.
We always felt hot at night and woke up as no AC in the winter. It happened to all the hotels we stayed in China during this trip.

Partner

10/10

Exceptional

05 Dec 2024

Fedrik

Awesome place!

Great hotel. We have stayed here 2x on different year. Wanna thank all the staff here for pleasant stay, they helped us with museum booking and recommended places to go.

Partner

10/10

Exceptional

25 Nov 2024

Julia

Convenient location and helpful, friendly staff!

Helpful and friendly staff! Great breakfast buffet. Location close to metro line 4, which is direct line to north train station- very convenient! Walking distance to Muslim quarter and mosque, and bell and drum towers. Easy trips out to hike Huashan, and to visit the terracotta warriors.
Recommended. 😊

Partner

10/10

Exceptional

15 Nov 2024

Xin

Very friendly, helpful services. Convenient to city center and subway

Leisure

10/10

Exceptional

07 Nov 2024

Paula

Everything was excellent

8/10

Excellent

05 Nov 2024

How Yang

The mattress is too old/too soft.
The shower water temperature is not consistent.
The spa is too expensive.
No shuttle bus to nearby busy area. It is stated in the hotel description that there is shuttle bus, so don’t know what it means then.

10/10

Exceptional

29 Oct 2024

Amir

10/10

Exceptional

29 Oct 2024

Manon

The staff at the hotel was extremely nice and helpful! We received an upgrade on checkin and good advice on dining options.

Leisure

10/10

Exceptional

28 Oct 2024

paola

Refined style

Business_and_leisure Family

10/10

Exceptional

28 Oct 2024

Verified traveler

Will stay here again!

Very friendly and helpful reception and concierge staff. Location of the hotel is great, central and quick access to key attractions. Rooms are also nice with good amenities.

Partner

10/10

Exceptional

03 Oct 2024

Antonios

Fantastic concierge service from Andy

10/10

Exceptional

30 Sep 2024

Alessandro

Nice hotel in a cozy private garden area.
Staff was friendly and available and with a good spoken English level. Bfast was good.
Very clean.

Leisure Friends

10/10

Exceptional

11 Sep 2024

Maria

The location of the hotel is very good. It’s a 20 minute walk to the Muslim quarter and the drum tower. We booked the luxury room and were upgraded to a suite, thank you! Bed was amazing and bathroom had luxurious Lanvin amenities.
Staff were very friendly and professional specially the concierge who went above and beyond helping us retrieve something we left behind in the train from Beijing. Exceptional service.

Leisure Partner

10/10

Exceptional

26 Aug 2024

Duncan

Very nice

8/10

Excellent

10 Aug 2024

Neil

Great staff

Professional, friendly and helpful staff. Concierge team was knowledgeable and especially helpful. English widely spoken.

Self

6/10

Pleasant

05 Aug 2024

Logan

Dated pricey hotel but decent breakfast

Very dated hotel. Beds were ok but bathrooms and carpet in the room are dirty and very old. Location is good, not right in the hustle and bustle and the breakfast is decent. Would be the most expensive but worst hotel on my trip through China

Friends_and_family Family

10/10

Exceptional

01 Aug 2024

Verified traveler

Interesting Luxury Stay

Amazing 5 star hotel with everything we could have asked for. Very luxury floors and lobby however rooms weren't as good as the rest of the hotel but still beautiful. Housekeeping is very helpful and makes sure the room is spotless. However some slight issues is that the toilet wasn't great as it would constantly get blocked and wouldn't flush and out tap over the sink was bent sideways plus the nearest metro station was 1.5km away .Kevin Guo was very helpful.

Friends_and_family Family

10/10

Exceptional

18 Jul 2024

Lok Sun Nelson

Great personalised service

The staff were so helpful and warm. Our luggage was misplaced and the manager 王敏 drove us all the way to the bus depot and back to retrieve it. Sophia from the front desk was very attentive to all our needs

10/10

Exceptional

05 Jul 2024

Karen

Family stay

A great hotel with friendly, helpful staff who organised taxis for us to visit Terracotta Warriors and to get to the airport. Rooms very spacious, comfortable and well equipped. Very wide range of food at breakfast time.

Friends_and_family Family

10/10

Exceptional

18 Jun 2024

Cheng Ying

The staff at Sofitel were proficient in English and were extremely helpful. They offered an upgrade for my family to give us more space, which the kids loved. We really enjoyed the stay here.

Leisure Family_with_children

10/10

Exceptional

02 Jun 2024

EMILY

Huge hotel. Too hot to walk around the neighborhood much, but there was a lot of stuff nearby. Great restaurant nearby. Very centrally located.

Leisure Family

10/10

Exceptional

01 Apr 2024

Clive

Sofitel on Renmin Square exceeded our expectations in the quality and spaciousness of the room: for example, it had two toilets and a seperate Tub/Shower arrangement). It also exceeded our expectations in the breakfasts and the ambiance of the dining room. Additionally, all of the staff (expecially Leo the concierge) made us feel welcomed and were warm and friendly. Our stay at Sofitel Xian was a delight and an unexpected highlight of our 4 night stay in the city.

Leisure Partner

10/10

Exceptional

18 Mar 2024

BILL

I always stay here at this property, easy walkable distance to most famous attractions and delicious Xi’an food. The front desk Jack Luo is super professional and friendly, he was willing to help with a lot of the questions I had. Highly recommended.

Business_and_leisure Self

10/10

Exceptional

26 Dec 2023

Ben

Excellent hotel

Excellent hotel situated in central Xian, convenient for exploring on foot as easily accessible to metro and train stations. Staff excellent throughout our stay to help with queries, especially the concierge and front desk reception staff. Great breakfast with plenty of options. Only problem is our stay was not longer there!

Partner

10/10

Exceptional

05 Dec 2023

ALEJANDRO

Hotel is in good shape, the staff amazing, location was not ideal.

Business_and_leisure Friends

10/10

Exceptional

26 Oct 2023

Siti Aminah

Overall, great stay. Rooms were clean, staff were very friendly, nice breakfast and location. You can walk or take a bus nearby. Rooms a little old school but no issue everything works.

Leisure Friends

10/10

Exceptional

08 Oct 2023

Matthew

Our family enjoyed the Sofitel immensely. This is a great property for families with young children. Safe and quiet garden area. Easy access around the city to see the sites. Excellent pool for relaxing swims after a day of sight seeing. Excellent buffet for breakfast, lunch and dinner.

Leisure Family_with_children

10/10

Exceptional

08 Oct 2023

Matthew

Located in a quiet garden setting in the center of Xi’an, the Sofitel is the perfect location for business or pleasure. Excellent responsive and helpful staff. Tastefully decorated rooms and a well maintained pool. Great buffet for breakfast, lunch or dinner. Many additional local dining options within either walking distance or a short cab ride away. Highly recommended.

Leisure Family_with_children

10/10

Exceptional

20 Sep 2023

Leonard

Sofitel hotel Xian china

Used this company before in chengdu so I had some idea what to expect. Very professional hotel company. My stay was comfortable. Staff were very diligent.pleased with my time there.

Self

10/10

Exceptional

20 Sep 2023

Jonathan

Business Lounge Access is worth it; great staff!

I enjoyed my time at this hotel. I upgraded to a Jr. Suite for a few dollars more, so I had Business Lounge Access, which meant I could proceed directly to the lounge and have a drink while they checked me in. Was very, VERY smooth and easy. I want to especially mention the Business Lounge staff: Lynn Li, Winnie, and Michelle; they were all especially nice and accomodating! Thanks for helping make my stay comfortable.

Furthermore, if you're wondering if the upgrade to the Lounge is worth it, for me it was because they had sushi and cocktails in the evening, as well as other beverages all day!

Business

10/10

Exceptional

13 Sep 2023

Daniel

Very nice hotel with friendly people willing to help at any time. I would stay there again knowing it's comfortable, clean, and quiet.

Leisure Partner

10/10

Exceptional

26 Jul 2023

XueMing

It’s located in the Renmin Dasha together with the Legend hotel. Despite it’s on a main road but it’s very quiet. Most of hotel staff were amazing and helpful. We were traveling with my retired parents, and it was very hot in Xi’an in late May. The staff member helped us to book a local taxi to travel around Xi’an and even to the Huashan mountain (the driver was very friendly and was not overpriced at all). The hotel also offered to upgrade our rooms which was kind.
One small thing I wish the hotel could pay more attention to going forward is the information sharing between the staff members. We were told by two front desk staff that they have made a note that we will have late checkout at 2:00pm, however, when we double checked with the front desk on our last day in the morning before we head out, the member at the front desk seemed not aware of this and said we can’t have late checkout because the hotel was quite full that day. When I told them we had the late checkout confirmation from two of the front desk members, they suggested we checkout one room and my parents can squeeze in with me and my husband in our room, which is not a feasible solution for us. At the end they finally agreed to give us 2pm check out for both rooms but all these back and forth could be avoid, if the staff members communicate and share information with each other more.

Leisure Family

10/10

Exceptional

18 May 2023

cai wen

I had a great time staying here. It was close to everything and the stuff we're super helpful.

Leisure Self

10/10

Exceptional

16 Nov 2021

Roberto

A Lovely Long Weekend

Had a very enjoyable stay here. May and the front desk team were polite and helpful from start to finish - I couldn't fault any of the service we received during our visit.

It was my partner's birthday and everyone made us feel welcomed and cared for.

The hotel was clean and the bed was extremely comfortable.

One thing to note is that the lounge is currently not open. However, the lobby bar provides alternative services. If this is highly important to your stay, then double check ahead of time.

The hotel is located within a gated area alongside other hotels and gardens which allowed us to enjoy some time outdoors when the sun was shining.

Partner

8/10

Excellent

11 Oct 2021

Verified traveler

A great hotel in a convenient location. The staff were helpful, the room was clean, and the breakfast had a nice selection of items. I would definitely recommend staying here.

Friends_and_family Family

10/10

Exceptional

24 Sep 2021

swimming poor

the swimming pool is weird, not a rectangle one. Except from this, everything is great.

Business

10/10

Exceptional

02 Jul 2021

Damien

Awesome!! 10/10

Sofitel Xi’an was amazing! From the moment we arrived, Maple, took excellent care of us. She was nice enough to give us an upgrade and get us checked-in in a flash. In addition, during our trip it happened to be my wife’s birthday, they organized a wonderful cake. Finally, on the day we were left Sigrid was kind enough to give us a late check out. Staff at Sofitel were all great. 10 out of 10. We will be staying there again the next time we visit Xi’an. Thank you to the amazing staff for making our trip unforgettable. <3

Partner

10/10

Exceptional

01 Jan 2021

George

Staff is great, very accommodating and attentive. We had a room that was a bit overheated and were swiftly relocated.

Leisure Family_with_children

8/10

Excellent

30 Jul 2020

Elena

Very nice location and buildings. Definitely recommend the restaurants. Rooms very spacious and clean, but slightly aged.

Leisure Friends

10/10

Exceptional

30 Dec 2019

JJJJP

Excellent location and hotel staff. Rooms were amazingly large and well appointed. There are some signs of wear and tear — thermostats need repair and shower leaks. Overall a most enjoyable stay. Kevin and Leo are very helpful with booking tours and cars.

Leisure Family

10/10

Exceptional

28 Dec 2019

Michael

We had complimentary upgrades to suites. They were very comfortable and clean. The bathrooms are very large with nice products. They also found us a driver to take us to the Terra Cotta Warriors, around the Old City & to the airport.

Friends_and_family Family

10/10

Exceptional

12 Nov 2019

Kevin

The property itself was excellent and a breakfast buffet was phenomenal

Leisure Family

10/10

Exceptional

10 Nov 2019

Verified traveler

Good location and staff are super nice. Also got free upgrade to a better room.

Leisure Friends

10/10

Exceptional

20 Oct 2019

Kelly

Great club lounge

We had a junior suite with club lounge access. Room excellent and very comfortable. Club lounge good for a quiet breakfast or main option for more choice. Happy hour between 5.30 and 7.30 wine, beer, spirits and lots of snacks - sushi, dim sum, pizza bites etc, we didn’t need dinner afterwards!

Partner

10/10

Exceptional

20 Oct 2019

Verified traveler

Great hotel, caring service

Great hotel in fantastic location. Concierge Kevin was a big help. We paid for an upgrade at check in and enjoyed drinks and snacks at 5:30pm and delicious/ extensive breakfast buffet each morning. The room was very spacious and comfortable. I used the swimming pool a couple of times and gym seemed popular. Overall I highly recommend this hotel for a stay in Xi’an

Partner

4/10

Poor

16 Oct 2019

Verified traveler

Don't pay for upgrade to club when offered at chec

We paid for an upgrade at check in. This was not worth it. Small suite and limited facilities from club lounge. Bit off-putting when cups are left in the toilet area after washing. We had a problem with the toilet reported four times all it needed was a new ball valve gave up in the end and turned it off. So no toilet other than the one by the door as it was a suite. So payed for a suite but got inferior standard room

Partner

10/10

Exceptional

29 Sep 2019

Verified traveler

Good location, efficient and very helpful staff.The property is well maintained and rooms clean and comfortable.

Leisure Partner

10/10

Exceptional

03 Sep 2019

Chris

The staff were excellent. They went out of their way to please.

Business Family

10/10

Exceptional

22 Aug 2019

Fiona

comfortable stay with good service

The suite we stayed in was very comfortable and service at the Club lounge was very good. Very comfortable bed.

Partner

10/10

Exceptional

17 Aug 2019

Kathleen

Great location

We enjoyed our stay at the Sofitel. The location was perfect, quite close to the metro. The staff were very helpful. The concierge at the Hellman’s desk, Kevin was especially resourceful and gave us terrific suggestions. The new manager Joseph personally welcomed us to the hotel and made us feel quite comfortable.

Family

10/10

Exceptional

14 Aug 2019

Verified traveler

Great location. Service staff were very pleasant, love the turn down service with our little M&M chocolates. Bath salts and loofah made a nice bath after a long day sightseeing. Room was very spacious and so was the bathroom, separate shower and toilet.

Leisure Partner

8/10

Excellent

19 Jul 2019

John

Nice stay but spa facilities need upkeep

Lovely room, friendly check in, room upgraded to a large suite. Hotel beautiful except spa and locker room was in poor condition. Locker room had lots of wall paper peeling off the walls and the floors were warped. The men’s spa area smelled strongly of mold and was unpleasant. Water in hot tub was dirty.

Family

10/10

Exceptional

15 Jul 2019

Verified traveler

Great service and location!

We enjoyed our time at this hotel, the staff was fantastic, location convenient and our room was huge and comfortable. The only criticism of the hotel we have is that the property is beat up and smells like they only banned smoking recently.

Partner

8/10

Excellent

24 May 2019

Verified traveler

Very friendly and helpful concierge staff but the building is tired

Leisure Family

8/10

Excellent

24 May 2019

Ling

Staff is very nice , choice of restaurant is quite limited , location seems not easily accessible via public transportation

Leisure Friends

6/10

Pleasant

21 May 2019

Kah Shoon

Family trip

The hardware really needs to up grade.

Family

6/10

Pleasant

04 May 2019

Wan

The property is not well-maintained for a 5-star hotel. Workmanship is poor. Facilities at the spa is poor, the hot pool is not working properly.

Leisure Partner

10/10

Exceptional

28 Apr 2019

Sindhu

The exceptional service was the standout. My son was unwell and we had to get him medicines. Leo ( chief concierge) in particular was extremely helpful. Not only did he call the pharmacy to check
If the medicines were available, he took us there and ensured we got what we wanted. As we had to cancel the group tour to Terra-cotta warriors, Leo also organised a private car with such short notice. I cannot recommend this hotel enough. The breakfast buffet spread was amazing too!

Leisure Family_with_children

10/10

Exceptional

23 Apr 2019

Christine

Excellent stay

Excellent and really enjoyed the hotel, area and facilities

Family

10/10

Exceptional

17 Apr 2019

Verified traveler

Comfortable and pampered.

The room was amazing and huge. It was beautifully decorated and all modern conveniences.

Partner

10/10

Exceptional

14 Apr 2019

Ncodina

Beautiful hotel located in a peaceful square within the city walls

Business Self

4/10

Poor

12 Mar 2019

Verified traveler

The hotel is rather old and badly needs renovation. It is not like other Sofitel we stayed around the world. It was spring time, so the room feels a little warm during the day. However, the hotel central AC is not working until April 1st....lol

Leisure Family_with_children

6/10

Pleasant

25 Dec 2018

SPS

This hotel located in the strategic location between the Muslim street, city wall & etc. Friendly hotel staffs, but the hotel room layout is not up to the expectation. Especially the toilet. During our 4 nights stay, the WC has stuck for 3 times.