Hilton Xi'an

China , Xi'an - Shaanxi
XIAN, 199 Dong Xin Street
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50 reviews shown

10/10

Exceptional

06 Jun 2019

Verified traveler

Rooms were fabulous. Extraordinary views and friendly staff.
The best

Leisure Partner

10/10

Exceptional

25 Nov 2017

lei

This is a good hotel for travels.

New hotel. Everything is good. Pool and SPA is quite well. The noodle restaurant is very good taste and services.

2/10

Poor

27 Mar 2017

Verified traveler

Worst hotel I have ever stayed in

My experience at this hotel has been utterly disappointing.

1. I am sitting in an extremely hot room as I type this review (the thermostat says 29°C). There is no air-conditioning (only heating). I have informed the hotel a number of times, but they are only able to offer me a fan for cooling purpose (a first I have encountered in any hotel, let alone a 5-star hotel). To make things worse, I had to wait past mid-night, over an hour and after repeated reminders before the fan was delivered.

2. When I arrived I was told to expect a power shortage due to city maintenance, but the hotel claimed back-up generators would be available. Nope, that did not happen. The hotel's power (i.e. lights / water / phone / wifi) cut off as scheduled, and power did not resume until some time later.

3. The rooms are fitted with motion sensors that switches lights off at the most inappropriate times (e.g. halfway when you are showering). I understand the need to be environmentally friendly, but this has reached a point so as to be intrusive and irritating.

4. The location of the hotel is terrible. The local taxi drivers have no idea where this hotel is, and its surrounding is constantly plagued with traffic jams. Even at 2am, I can hear sounds of car and car horns (which is a constant in China) from the street below, from 18-storey high. Travelling by taxi is a necessity, and a trip from the hotel to the airport costs in excess of RMB200.

I cannot recommend this hotel to anyone.

Family

10/10

Exceptional

18 Nov 2016

Matt

Relexation!

We live in the city and chose to celebrate our anniversary there. It was super relaxing! It was a great place to spend the weekend.

Partner

10/10

Exceptional

23 Oct 2016

Chin Guan

Everything is good except the lighting controls are not friendly. No switches for lightings in the room other than the auto lighting sensors for toilets.

10/10

Exceptional

09 Sep 2016

Peichun

Great Stay!

I enjoyed my stay in this hotel, especially pool and sauna. Free Airport shuttle is a plus.

8/10

Excellent

15 Aug 2016

Christopher

Great Service. No hot water in the shower

The service was great. No hot water in the shower

8/10

Excellent

27 Jun 2016

Yolly

A model Hotel to stay for business traveling

It is very difficult to get taxi in front of the hotel, the staff should make an arrangement with the taxi company for ordering taxi for the clients.
The airport shuttle service is good.
Since there are no restaurants, supermarkets for convenience stores around the waling distance of the hotel, the hotel should included breakfast in their room rate.
The USB sockets don't have electricity to charge the mobile and notebook, it is a down side.
The design of the case which hold the sockets is very dangerous, it is very easy to hurt the fingers, I would suggest the hotel to re-design the whole thing.
There is not enough electrical sockets for recharging, it is advised to put more with British standard socket.
As a 5 stars hotel, a coffee machine should be placed in the room.
The spa is good, but the skin care brand should be upgraded for more international standard.
There is not enough international TV channels, I was surprised I couldn't find HBO, DW, Japanese channel etc on the TV.
There is no close up mirror for the lady to do makeup in the toilet. I can only use the mirror close to the door entrance but the light will gone off automatically.

10/10

Exceptional

27 Jun 2016

Kee Heng

Satisfy

Basically I'm satisfy with my stayed here just the wifi connection need to be improved as it was not so stable and strong.

10/10

Exceptional

21 May 2016

Verified traveler

Great hotel, far from airport!

Web site says it is 9 miles from the airport. True enough, but the airport it is closest to is abandoned. Closest operating airport is closer to 39 miles. Long ride in and their shuttle is not easy to find.......ended up in a cab.

2/10

Poor

14 May 2016

Zhaoyang

Woken up by the hot and study air in the morning

The hotel turned off the aircon when the outdoor temperature went down to around 25 centi degree. So, the air became stuffy and warm inside the room and we were woken up three days in a row around 5am due to the room temperature went up to 27 - 28 centi degree! We complained to the manager but we were suggested to open the room window and refused to turn the aircon back on. Believe me, you don't want to open your window in Xi'an, the traffic noise (honks) and the air pollution would keep you awake all night on. The manager and staff were very polite to receive our complaints but the air con just kept shutdown and we suffered for three nights.

Family

8/10

Excellent

25 Mar 2016

les

nice hotel, good location

very nice and modern hotel, a nice experience, good breakfast, but a little expensive.

10/10

Exceptional

17 Sep 2015

Henrique

Xi'an in Comfort

Great people, great service and great location!

10/10

Exceptional

23 Jun 2015

Verified traveler

Very comfortable stay!

I enjoyed my stay in this hotel. The service is good and serve good breakfast especially in the Chinese section

10/10

Exceptional

14 Jun 2015

Verified traveler

Branley Hotel

Great service and cleanliness.

10/10

Exceptional

08 Dec 2014

warm, welcoming

Long term stay

I stayed here for a few weeks.
The facilities a good the buffet is also quite good.

The reason why I kept staying here was the hospitality of the staff. It really really did feel like a home away from home.

Thankyou Edu, Michael Matt and all the other lovely staff for taking great interest and care in ensuring my stay was as pleasant as it was.

I highly recommend swisstouches hotel.

8/10

Excellent

11 Oct 2014

Brad

Very good

The hotel and hotel staff are great. I stayed here quite a few times.
One problem though, in room dining. The food has been of poor standard. (Cold hamburger and chips) (spaghetti and cold garlic bread)
However, The breakfast and dinner served on level one is fantastic.

10/10

Exceptional

04 Oct 2014

Verified traveler

All good!

I like everything about swisstouch hotel and I have chosen to stay here multiple times.

8/10

Excellent

13 Jul 2014

Johnny Boy

Nice Hotel but ...

Hotel is decent. food is NOT! Burger is horrible and Chinese food is also not that great.
They dont know what COLD Drink means. Room Temperature Beer is cold for them it seems!
I was there to watch a WC match at the bar and it is not a high end facility...Will go to Shangrila at that price!

10/10

Exceptional

08 Nov 2013

Verified traveler

Good Hotel

Excellent.

8/10

Excellent

29 Sep 2013

AUSTIN

NICE STAY

THERE HAVE 2 REASONS THAT I RATED HOTEL STAFF AS 3.
AT BREAKFAST, I LEFT MY SEAT TEMPORARY TO GET MORE FOODS THEN WHEN I WAS BACK TO MY SEAT ALL THE REMAINING FOODS AND COFFEE WERE GONE. ITS HAPPEN TWICE WITHIN THE 4 NIGHT STAY.
I ASKED A FRONT DOOR STAFF TO GET A TAXI TO AIRPORT, STAFF TOLD ME IT'S COST RMB150 WITHOUT RECEIPT. I WAS OK FOR THAT PRICE BUT ON THE WAY TO AIRPORT THE DRIVER TOLD ME THE STAFF TOOK RMB30 AWAY FROM HIM THAT MADE ME FEEL NOT VERY WELL.

10/10

Exceptional

15 Aug 2013

Good Hotel

Very GOOD hotel. Everything.

8/10

Excellent

02 Jun 2013

Mr G

Great Spa... Far from main tourist attractions

Great Buffet Breakfast... Spa pools are very relaxing... nice sauna, gym and pool. Comfy beds. About a 20 minute taxi away from the walled city where you'll find most of the tourist things to do. And despite what the bellmen may tell you - insist on getting cabs who use their meters everywhere you go. They'll try and get you to pay an overpriced flat rate...which did leave a bad taste in my mouth with an otherwise very good stay.

10/10

Exceptional

15 Apr 2013

Carlos

Excellent

Very good hotel in whole , i did not personally like to get follow
By the personel asking me
What I need it how ever after asking one of the employees they explaing me its a polecy so I Got it.
Perfect

10/10

Exceptional

10 Apr 2013

Verified traveler

I was satisfied.

Very good for All

10/10

Exceptional

21 Oct 2012

April P

Nice hotel

This is a very nice hotel. Every room has hot spring, you can enjoy hot spring in own room. Other equipments are also good. The only problem is the local isn't convenient.

2/10

Poor

19 Oct 2012

Ricky

hotel beautifull ...but !!!!

a beautiful hotel but the tecnology dont work !!!
we are seek now for a week beacause the air condi , work only in 18 ° centigrades ...
and it s cold.
the lamps in the room are automatic and in the night , you go to the bathroom and the ligth turn on .... and stay , you can not cut them (bug informatic)
horrible

never in this hotel

8/10

Excellent

26 Mar 2026

EDSON KENJI

Quarta estava sempre limpo e arrudado cedo. Unica ressalva é o desligamento do sistema central de ar condicionado

8/10

Excellent

25 Nov 2025

SEUNGJOO

친절한 미소가 좋았습니다
조식은 좀더 다양했으면 합니다

Business

10/10

Exceptional

10 Jun 2024

Siu

地點

跟地鐵站有一段距離. 其他整體不錯

Business

10/10

Exceptional

19 Nov 2019

Hui-Fang

接待人員都非常親切，熱心，下次再去西安還是會選擇住這裡

Business

6/10

Pleasant

21 Sep 2019

yim yin

入住酒店期間忘記執拾房間，空調溫度不能調節知希望溫度

6/10

Pleasant

24 Aug 2019

YICHI

整體硬體設備不錯，但前台服務人員的素質有待加強，對問題的處理及反應速度太慢。

10/10

Exceptional

01 Apr 2019

有待改进

大堂门厅接待工作粗糙，登记车牌信息总是有误，无法正常出行车库

6/10

Pleasant

24 Mar 2019

Verified traveler

沒預先在EXPEDIA上說需要付訂金

Business Self

8/10

Excellent

19 Mar 2019

文仔

房間床鋪承托力不足。

Friends

8/10

Excellent

14 Oct 2018

Franz

sehr schönes amerikanisch/ europäisches Hotel, sehr ruhig sehr angenehm, wenig Europäer, in dieser so hektischen Stadt.

8/10

Excellent

03 May 2018

Bodo

Schönes Business Hotel

Alles in bester Ordnung. Haus und Zimmer sehr gut. Guter Wellness Bereich.

8/10

Excellent

15 Jan 2017

JongJoo

전체적인 호텔의 시설과 서비스에는 만족하는데, check in counter의 직원들의 영어소통에 문제가 있습니다... 개선이 필요해 보입니다.

10/10

Exceptional

09 Apr 2016

juan carlos

Muy buen hotel

Hotel maravilloso, todo muy bien!!! La zona es residencial y de descanso, sin mucha actividad conercial o restaurantes cercanos

Partner

8/10

Excellent

23 Jan 2016

sulki

호텔시설 및 서비스 대만족, 주변 편의시설은 조금 아쉬움..

우선 공항->호텔, 호텔->공항 픽업서비스를 무료로 제공하여 편하게 이동할 수 있었습니다. 프론트에 있는 직원들도 친절하고 객실도 굉장히 만족 스러웠습니다. 화장실, 욕실, 사워실이 따로 분리되어 있네요. 위치도 큰길 바로 옆에있어 이동하기도 편리합니다.

다만 아쉬운점이 있다면 호텔주변 편의시설이 좀 부족한것 같습니다.
약 3분정도 걸어가면 주변 주택가 안에 조그마한 슈퍼가 있긴 합니다만
호텔 주위에 편의점이나 마사지 샵이 있다면 좋을것 같습니다.

10/10

Exceptional

08 Nov 2015

datura

個人的には非常に満足した。
アメニティの品質は高く、不衛生さを感じることはなかった。
朝食はビュッフェ形式で130元と若干割高だが、パンの種類が豊富でおいしく食べることが出来た。
タクシーの手配もスムーズに実施してくれた。
高新地区、西安軟件園内に位置するため、その周辺への出張での用途に最適。
鐘楼や大雁塔からはかなり距離が離れているため、観光での利用には向かないかもしれない。
日本語対応は不可なので中国語か英語でのコミュニケーションが必要。

8/10

Excellent

05 Aug 2015

QUNXING

A hotel I would like to stay again.

The service was excellent. All staff were kind and very nice. The breakfast was very good and there were many types of food. The room was not spacious especially for the toilet and bath.

Partner

10/10

Exceptional

02 Dec 2013

백상천

깨끗하고 조용한 호텔

1층 로비는 다소 좁아보이지만, 전반적으로 깨끗하고 조용합니다. 조식의 질도 우수합니다.

6/10

Pleasant

11 Nov 2013

Verified traveler

山寨的硬件设施