Name: Grand Mercure Xian Renmin Square
Address: 319 Dongxin Street Shaanxi Province, Xian, 710004, CN

10/10

Exceptional

07 Jun 2026

Indranil

Great staff, very nice spacious room and the hotel campus was really 5 star! Recommended stay. The breakfast spread was a bit disappointing given the hotel amenities.

Partner

10/10

Exceptional

18 May 2026

Santiago

Excellent place to stay in Xi'an. I will return

Friends_and_family Friends

10/10

Exceptional

28 Apr 2026

justin

We had a really enjoyable three night stay at the Grand Mercure. Everything was more than we could have wished for. We were given a room upgrade on arrival. The staff were all really friendly and spoke a decent level of English. And the breakfast was really good. We would happily stay here again if we return to Xi’an.

Partner

10/10

Exceptional

06 Apr 2026

Indranil

We stayed in a suite and it was a grand room. The hotel is pretty central and walking distance from most touristy spots. It has its own beautiful campus with 5 other 5 star hotels along with beautiful gardens around. The buildings really look grand and from an different era. Our room was comfortable, spacious and with good amenities and comforts. Staff is friendly and helpful. Recommended while in Xian.

Partner

10/10

Exceptional

21 Jan 2026

David

Very helpful front desk staff and courteous lobby personnel. Large comfortable bed. The room cleaning staff also do a great job. There is complimentary access to a swimming pool, jacuzzi, sauna and steam room. The breakfast selection is large and of excellent quality.

Leisure Self

8/10

Excellent

29 Nov 2025

Stuart

Very clean and lovely friendly staff.

Partner

6/10

Pleasant

23 Sep 2025

Marjorie

Nice for the price no bar

Friends_and_family Friends

10/10

Exceptional

14 Sep 2025

thomas

Classic with an excellent staff very helpful and went out of their way to aid us in our daily activities

Leisure

10/10

Exceptional

04 Sep 2025

Martha

Muy buen desayuno

Leisure Family

6/10

Pleasant

25 Aug 2025

Robert

They advertised that they had laundry facilities there, which was false.

Leisure Friends

10/10

Exceptional

07 Aug 2025

Cristina

Best service in China! Nice, kind, helpful staff. A beautiful area and splendid hotel at an unbeatable price.

Leisure Family

8/10

Excellent

25 Jul 2025

Tony

The hotel was very good and I would generally recommend to anyone. However, if you stay, you should know that the hotel does not have a pool of its own, despite how it appears on the website. Instead, you have full access to the pool and spa at the Sofitel which is in the same complex. To reach the pool you do need to leave the Mercure, walk about 100 yards up a quiet road and access the Sofitel we did not know this when we booked and equally, did not have a problem with it when we realised. However, if you are looking for the pool and spa,to be in the same building, this might not be the hotel for you. Important to add here, the hotel staff did give us a free room upgrade. Our room was very comfortable and had one of the biggest beds I’ve ever seen (greater than super king). The Wi-Fi also did not work and no one we spoke to managed to get it to work either.

10/10

Exceptional

08 Jun 2025

Hakan

Very friendly, clean and quiet Hotel. Definite value for money and would recommend.

Business Family

8/10

Excellent

04 May 2025

Bas

Good hotel, a bit old, but the staff was great and very supportive. Rooms clean and the bed was enormous!

Leisure Family

10/10

Exceptional

29 Apr 2025

Sophie

It was a wonderful experience in this hotel with kind people .

10/10

Exceptional

23 Apr 2025

Charles Wai Keung

All staff are very professional and very good service

10/10

Exceptional

14 Apr 2025

Peck

Love this hotel. Awesome.

8/10

Excellent

17 Jan 2025

Verified traveler

Maybe I am just being mean for not giving this property a five star. The porperty is in a very good condition, not as close to the touristic areas within the city wall. Receptionists do not speak very good english but they did their very best to help me especially when I was contacting my Didi driver for my pick-up. I would definitely stay in this property again though.

Self

4/10

Poor

07 Nov 2024

Rhys

Nice hotel, but not for me

Nice hotel, but not something I’ll recommend to the elderly or if you’re looking for a lively environment. The hotel is within a compound of 3 different hotels, not easily accessible. My immediate feedback:

1) Secluded location
2) Long building, with breakfast in one end. So imagine if you’re staying at the other end of the hotel.
3) All the facilities like gym n swimming pool are not within the building. You’ll need to walk about 8min outdoors to Sofitel hotel to use the facilities.
4) Room is dated. The standard Queen size room is very small. I upgraded the room, as the original room felt uncomfortable.
5) Shower room floor is very slippery. I fell twice during my stay.
6) There’s constructions behind the hotel, which lasted until almost mid night.
7) Most of the staff didn’t smile. There’s that unwelcoming feeling each time I stepped into the hotel.
8) It’s important to pin the hotel correctly as there’s only one entrance. My cab dropped me off at the back gate and I had to walk 20min with my luggage in order to reach the hotel.

Self

8/10

Excellent

30 Oct 2024

Luping

Good place to stay!

Leisure Family

4/10

Poor

04 Oct 2024

Luis

Decadent and outdated

The hotel is not only outdated but decadent. Installations, rooms, facilities, appliances, breakfast and almost everything are not even close to a grand mercure standard.
One day, in the middle of the night there was a power shortage in our room (electrical installation malfunction) and the emergency light was lit on our faces making it necessary to call maintenance before morning and wait for repairs.
It has haf its glory days but today couldn't be classified anything above 3 stars.
On the positive side the bed was very good and comfortable.

Friends_and_family Family

10/10

Exceptional

19 Sep 2024

SEOW CHOW

The building and the room has the old english theme which is very unique. i totally understand if the hotel management want to keep to the theme but some refurbishments are needed as the room look worn out i.e bathroom tiles, the cabinets, carpets. Overall, the room was clean and bed was comfortable.

Leisure Family

10/10

Exceptional

08 Sep 2024

Allan

When we arrived at 10pm we were greeted by a room upgrade with a welcome cake for our anniversary: simply magnificent: brilliant location, staff excellent all the time, impossible to rate other than as 10/10. Only one small item to comment on: more a cultural difference than anything: the fridge was not cold, probably because the locals like warm drinks including beer. However, plenty of ice freely available on request. In summary, we loved it.

Leisure Partner

8/10

Excellent

06 Sep 2024

Alexander

Clean, convenient location, easy access to the subway.

Leisure Self

10/10

Exceptional

07 Aug 2024

Yifan

The hotel and service is beyond great! Very quiet and clean. They offer a five star breakfast buffet that includes both local and International food options. Our family enjoys the food and service a lot during our stay. The hotel room is spacious and beautiful. We will definitely book the hotel again when we visit XI’An next time!

Leisure Family_with_children

10/10

Exceptional

20 Jun 2024

Thomas

We loved the GM, traveling as a family of 4 with 2 rooms. The GM is aged royalty, a bit past her prime, but she remains elegant, graceful, and comfortable. Great hotel for the money. We would happily return.

Leisure Family

10/10

Exceptional

09 Jun 2024

artan

Great customer service. Great room.

Partner

8/10

Excellent

24 May 2024

Victoria Suzanne

The room is not well lit and despite the temperature being hot this period, the AC was not working well. Hotel was well located and some of the tourist spots were within walking distance.

Partner

10/10

Exceptional

19 May 2024

Krisztián

Worth the money

Leisure Self

10/10

Exceptional

16 Oct 2023

Daisuke

Felt great staying this place

I think this was the best stay in the whole China trip for me. I enjoyed the place, shower & bath, comfortable bed, breakfast, and hospitality staff. The location was a bit distanced from the station but taxi makes a big difference to come back here. I wish Japanese restaurant was open but I enjoyed the Chinese restaurant at Sofitel as well.

Self

10/10

Exceptional

19 Jul 2023

HANGMEI

Big bed.

8/10

Excellent

06 Jan 2020

Tracy

awful female facilities at shared pool

Grand Mercury is a beautiful old world hotel with dark wooden decor in the rooms. We checked in easilly. I was a little disappointed to find out that all the restaurants and swimming pool were not in this hotel, they were within a complex of hotels and you had to cross the grounds to access the other hotels facilities. Eg the Italian restaurant in one restaurant and the bar and pool within the Sofitel which wasn’t great in depths of winter. The main negative therefore isn’t about this hotel but the changing rooms at Sofitel swimming pool. At first its very elegant, but when you enter female changing rooms it’s like a 1980s council provided changing room. Nowhere to hang your towel while you shower, no costume dryer, dilapidated fixtures with wallpaper mouldy and peeling. However my husband advises me the men’s was plush, had its own hot tub, sauna and massage beds. It makes one wonder about the type of establishment it is and the services provided, clearly more geared towards male travellers

Partner

10/10

Exceptional

01 Dec 2019

Verified traveler

We did not like that there was not a restaurant onsite except for breakfast, but the breakfast was excellent and they did have evening room service. I am in a wheelchair and there was a ramp into the hotel and easy access to the restaurant. The staff was fabulous, the room was wonderful and it is central if you are a walker.

Leisure Family

6/10

Pleasant

17 Oct 2019

SK

Overall the property is good and clean. However, the disappointing part is with mosquitoes both in the lobby and rooms. Hotel Management did not make enough efforts to check and prevent the mosquito menace.

Leisure Family

6/10

Pleasant

12 Oct 2019

john

Renmin Square is nice, hotel so-so

Nice, but small rooms (we had a queen).
No restaurant in this hotel - except a breakfast buffet for extra $.
There are restaurants in the Renmin Square complex which has multiple hotels grouped together. Pleasant enclave.

Partner

8/10

Excellent

17 Sep 2019

Verified traveler

The property is in a very good location and the staff are very friendly. The rooms are a somewhat small and are a bit dated but overall a nice stay.

Leisure Self

10/10

Exceptional

07 Aug 2019

Verified traveler

The room felt very cozy. The hotel is a five-minute walk from the residence park entrance.

Leisure Partner

2/10

Poor

05 Aug 2019

sandra

, the bed are extremely uncomfortable,the bathtub was clogged,the hotel is not smoke free.

Leisure Partner

10/10

Exceptional

23 Jun 2019

Verified traveler

A must stay property — fantastic

This hotel was amazing on all accounts....service, location, price and comfort! An absolute jewel.

8/10

Excellent

20 Jun 2019

Poay Sim

Comfortable Stay

Comfortable stay, room decor is outdated but clean. Check in fast, Hotel service is friendly and try to accommodate my request for local tour to Terracotta warriors. Good location, walk 25 minutes to Bell and Drum tower.

10/10

Exceptional

13 May 2019

Verified traveler

While it was spread out over multiple buildings the map was especially helpful.

Leisure Self

4/10

Poor

26 Apr 2019

Verified traveler

Check In had 5 persosn from which 2 didnt do anything, even with people in line.
Elite Desk is for everyone, and not only Elite Accor Members.
Requested for a taxi to take us to the train station at 1:30, the front desk person ordered it when he saw me, taxi arrived at 1:55. The location is very good, the hotel needs a make up.
Their biggest issue is their personnel, they need an URGENT, training.

Leisure Family_with_children

10/10

Exceptional

23 Apr 2019

John

Quiet, comfortable and friendly

The hotel is very pleasant, located in the quiet renmin square and well furnished. Staff are very helpful, breakfast is good. Room was cosy and comfortable, showing signs of age but lots of character, though a bit cold, with no thermostat to change it (weather outside was hot). TV reception was bad. Overall a very pleasant stay.

Family

10/10

Exceptional

20 Apr 2019

Madhushani

Great stay.

Everything was good. But instead of one king size bed we were offered 2 single beds. Overall good hotel.

Partner

8/10

Excellent

16 Apr 2019

Yoke

Good rest

Good rest. Quiet away from the busy city center. Good location 15-25 mins to metro. 10 mins to eating and shopping

Family

10/10

Exceptional

26 Mar 2019

Verified traveler

The hotel building itself is an heritage building. It's strategically located. There are plenty of shopping spots nearby the hotel. The nearest ones - SuNing is just about 400m away and the nearest bus stop is just 300m away. The staff are friendly and attentive. The janitor will arrange our toiletries in an orderly manner everyday (maybe it's too messy for her :D). I would choose to stay here again if I had the chance to visit Xi'An.

Leisure Partner

10/10

Exceptional

21 Mar 2019

Verified traveler

Great place to stay. Very convenient. The hotel compound which it shares with three other hotels is an oasis in the bustling city.

Leisure Family

10/10

Exceptional

20 Mar 2019

gericolil

We loved our stay at the Grand Mercure on Renmin Square. Our only regret was that it was just 1 night. We took a sleeper train from Beijing to Xi'an. The train station is just blocks away from the Grand Mercure. As you exit the train station, the taxi pickups are on your right, and you would just walk straight, go under the wall and a few more blocks bring you to Renmin Square. The Sofitel is on the corner, you turn right, go through a gated entrance, and walk around the square until you get to it. We grabbed a taxi from the train station. He claimed he didn't know where the Grand Mercure was and wouldn't call anyone. He knew where the Sofitel was, so we had him take us there and they kindly directed him around the corner. No big deal. Only 20 RMB. Have the name printed in Chinese so you can just hand them that.
We walked back to the train station and caught the tour bus to the Terra Cotta warriors. Do your research so you know what bus to get on. The buses are on your right as you are facing the train station.
The next day, we walked to the wall and walked around on top of the wall that surrounds the old part of the city.
The Grand Mercure was beautiful and clean. We had a king sized bed that was soft. The breakfast was the best we have ever had in China. It was so conveniently located for easy walking to the train station and the wall. I would and will definitely recommend this place to future travelers who want to see the warriors and walk the old wall.

Leisure Partner

8/10

Excellent

12 Mar 2019

Verified traveler

We had great time there. The breakfast was excellent. But it lack of local food. It seems more customizable to westerners. The chief chef was very nice and made us special local needle dishes by himself. Very impressive.

Friends_and_family Family

10/10

Exceptional

07 Jan 2019

Verified traveler

A lovely safe haven amongst the city.

Whether it was the very calm and helpful front desk to the gorgeous rooms I was very impressed with my stay at the Grand Mecure. The front desk knew enough English to thoroughly help me, and with multiple restaurants and a great breakfast buffet it’s hard to find something not likeable to be honest. Very well done!

Partner

10/10

Exceptional

02 Jan 2019

Verified traveler

Very eloquent hotel-right where everything is-room very comfortable-lobby excellent-desk people great

10/10

Exceptional

30 Dec 2018

Verified traveler

It’s a lovely hotel, very centrally located. The train station, the drum tower, the bell tower and the Muslim quarter are all about 20 minutes away.
The hotel is very clean and comfortable. It’s located in a compound with the Sofitel so there’s several bars and restaurants to choose from.

10/10

Exceptional

23 Dec 2018

Le

Great service by hotel staff and great security. Excellent

10/10

Exceptional

03 Dec 2018

Joanne

China tour

Good service and excellent location.

Friends

8/10

Excellent

26 Nov 2018

Verified traveler

Nice Hotel

Family

8/10

Excellent

08 Nov 2018

Gayle

Excellent location, safe area and walkable to restaurants. Staff were very helpful and pleasant, and hotel rooms were clean but a little run down.

8/10

Excellent

06 Nov 2018

Choon Gi

room not bad, location good!!!

대체로 만족, 조식은 주로 중국식이라 먹을것이 별로 없었음, continental breakfast 로 개선이 필요

Partner

10/10

Exceptional

04 Nov 2018

Tracy

Lovely hotel

Lovely hotel. We werent here long enough to appreciate it but would definately recommend

Family

10/10

Exceptional

01 Nov 2018

Verified traveler

great location, one of the best hotels we stayed in whyle in China

10/10

Exceptional

23 Oct 2018

S

We spent two nights here and to our pleasant surprise were upgraded to a suite!
Staff were pleasant and knowledgeable about recommending tour options for the must-see terracotta warriors. Allow for at least a half day for this. There are several restaurants in the hotel compound, as well as a spa for a quick pedi! Within walking distance is the Muslim Street which is a great lunch spot with an abundance of food options. The menus do not have translation but don't be afraid to point out a dish that looks good and ask where it is on the menu. There are apps that will translate your menu when you take a picture. Just remember that you will need a vpn to access any google apps while in China. The locals are genuinely helpful and will be amused that you chose to eat locally. Picking the most popular spot ensures good food quality. Also a treat are the freshly roasted chestnuts from the street vendors! Apples were in season when we visited and were delicious! We rented bikes and toured the city wall which gives you a bird's eye view of the old city. Finishing off our trip to Xi'an was the must see Big Wild Goose Pagoda.

6/10

Pleasant

14 Oct 2018

Jack

Value Hotel

For the price we paid, this hotel was excellent, and the staff couldn't do enough for us, including upgrading our room when we arrived at 1am, as our first room was a smoking room and they organised a wonderful trip for us. However, the hotel is a bit tired, both style and function wise. The bedding and towels have a cooking fat smell to them, the carpets are grubby in places, and the bathrooms have cracks and mould in the grout.

6/10

Pleasant

05 Oct 2018

ronald

Avoid at all cost

Worst staff ever! Mold in the shower, outdated furniture and a horrible smell.

Partner

10/10

Exceptional

05 Oct 2018

Sal

Very happy with everything. I would definitely return. Sal M

8/10

Excellent

04 Oct 2018

Jacqui

Good location

Good location, short stay. Staff could learn to speak English a little more fluently if the hotel wants to increase the number of European travellers staying there. Instructions on how to turn lights off in rooms and where breakfast is served would also be advantageous to patrons.

8/10

Excellent

30 Sep 2018

Fernando

Nice hotel with opportunities to improve

The hotel was very good, but the volume of water in the bath was very low for a 5 star hotel.

Family

4/10

Poor

26 Sep 2018

Verified traveler

Beyond the Façade, It’s a Dated & Broken Hotel

This hotel needs a ton of work:

* key card reader didn’t work
* carpet was dirty
* shower leaked
* old school shower curtain
* dated interior
* cramped room
* dark
* lighting system confusing
* safe handle broken

I would never stay here again. It is past it’s prime. When we went to us the safe, we found the decorative bed runner and pillows that someone clearly removed. I am guessing someone rented the room, saw, the condition and left. The front desk then did not have someone check and reset the room. This says a lot about their management practices.

All this, and my “great” hotels.com rate was 15 dollars more than every other site was offering it for that night on the day of. It was beyond dissapointing.

To the management team who will likely offer some vague apology to me as if I am some isolated crank and not the frequent traveler I am with very forgiving standards, I say just do your job.

6/10

Pleasant

25 Aug 2018

MingUei

The property is old and the room is dark even with curtains drawn and all lights turned on. I received a call in my room at 3am and the caller asked me to open my door as I ordered a massage???!!! I told off the reception staff, hung up and went back to sleep. When I complained to the front desk the next day, the manager was defensive and said no such call was made from the reception desk. Does he think all guests are fools? Who else can call direct to the room at 3am except the reception desk? I will NEVER stay there again and will seriously consider if I ever want to stay at another Accor property in future for business or holiday.

8/10

Excellent

09 Jul 2018

Matt

The hotel staff was great. I mostly interacted with them in Chinese, but they seemed to always have English speakers at the desk. They loaned me an umbrella when it started to rain, and called cabs for us. The hotel is a little older and showing signs of wear, but the room was clean and the bed was very comfortable. My only complaint is that the wifi was pretty bad here and the hotel seemed to block our VPN.

8/10

Excellent

01 Jul 2018

cathyyiu

Not a bad choice but not excellent

There’s a mosquito inside the room that disturbed our sleep on our first night. The room itself is actually comfortable to sleep in, the bed and the temperature is good. I would say the hotel staff is helpful as well. However, do remember to lock your money, I suspect, somebody stole a couple of bank notes from me.
The room could be a lot better and feel cleaner if the water from the shower doesn’t wet the washroom floor. It’s like flooding every time we come out from the shower.
It is indeed walkable to Bell Tower but I guess after walking there and drum tower and Muslim quarter, you legs will be too tired to walk back to the hotel.
We walked to Xi’an train station as well and take a bus from there to go to terracotta warrior. It’s doable. But don’t expect everything is short walking distance. Expect 30mins walk to train station or bell tower. China is big, one block is long.

10/10

Exceptional

24 Jun 2018

Shane

Great location and a nice hotel. I chose the Grand Mercure because it looked as nice as the Sofitel (which I’ve stayed in before) but was cheaper. Although the Sofitel was nicer, the Grand Mercure was a great value. The friendliness of the staff and customer service was exceptional. My only complaint was that the AC never cooled the room below 22 Celsius despite setting it lower. I would stay here again though.

Family

10/10

Exceptional

05 Jun 2018

Kath

Hotel central and in very nice peaceful parklike .

Being able to use facilities in adjoining Accor hotels ie pool, resturants etc was good. Decor in the Grand Mercure showed it as being one of the oldest of the group, but very clean. Staff were all excellent and very helpful both at Grand Mercure and Sofitel. Ava at breakfast and Karl, Justin and Lee at Sofitel especially deserve a mention.

10/10

Exceptional

29 May 2018

Doc

Nice hotel close to city center and attractions

Staff speak limited English, but its not a major problem, just be prepared. Hotel is clean and neat and centrally located.

10/10

Exceptional

23 May 2018

Brian

Great staff

Very helpful staff. Good location.

8/10

Excellent

05 May 2018

Odette

our experience was good..would have liked more choices for going out to eat, very expensive in this complex.. very high end.. staff was helpful, we took tours so were not around much..

Family

10/10

Exceptional

18 Apr 2018

Richard

The staff really made this hotel stay pleasant. The room was comfortable and large and the bathroom as well. Breakfast was a bit shabby (cold food and crowded) and the maintenance of the building was the main let-down. For example, in our non-smoking room, the curtains had not been sufficiently cleaned since the last person smoked there. The pool area at the adjoining Sofitel (which Grand Mercure guests can use) was shabby and in dire need of some maintenance. Overall, a lovely place to stay, but don't be too expecting of the international standards that the Accor brand would suggest.

Partner

10/10

Exceptional

17 Apr 2018

Verified traveler

Functional and good value

Good value hotel in a good location for exploring Xi’an.

Family

6/10

Pleasant

06 Apr 2018

Rukshana

Do not stay here!

Unbelievably long wait to check in, with ONLY 1 person in front of me, but 4-5 people at the desk. This hotel does NOT have any of the amenities listed, like a pool or game room, you have access to the Sofitel, down the street!

Family

6/10

Pleasant

30 Mar 2018

Verified traveler

Unplugged

The WiFi wasn’t working as the router was unplugged and when I called the first time, they said someone would come up...but no one came. Second night someone did come after I called and solved it right away.

10/10

Exceptional

07 Mar 2018

Ann

Beautiful location

Superb hotel, only small problem - the rooms were too hot and we could not reduce the heating sufficiently.

10/10

Exceptional

19 Feb 2018

Amy

Excellent stay

Best hotel we stayed at in China. Very clean and comfortable. Friendly English speaking staff. Safe and quiet area. Breakfast buffet expensive but enjoyable and convenient. Wished we could have stayed for longer. First time staying at a Gran Mercure Hotel and won't be our last. Unfortunately we didn't have time to use facilities/pool and restaurants in neighbouring buildings also offered. Easy to get taxi's from outside.

Partner

10/10

Exceptional

18 Jan 2018

Verified traveler

Fantastic stay

My husband and I had a fantastic stay at the Grand Mercure. we we’re really impressed with the value for money but most importantly how helpful and accommodating the staff were. Would definitely go back and have already recommended to others.

10/10

Exceptional

16 Jan 2018

Verified traveler

Comfort plus

This hotel is well presented and looks quite luxurious.
The room was large with two large single beds as requested.
Very comfortable

10/10

Exceptional

14 Jan 2018

Eddie

very comfort and good services

very nice Will stay again

10/10

Exceptional

08 Jan 2018

Verified traveler

Great Staff

While the room and facilities at the hotel was great I have to commend your front desk staff and concierge. They went out of their way to locate my phone that I had left on the airport shuttle. Also suggested things to go in Xi’an after it had snowed overnight. Fairy, Echo and Benny. Thank you so much for making my stay in Xi’an and Grand Mercure a memorable one.

10/10

Exceptional

04 Jan 2018

f

Centrally located and in a grand setting. The staff is excellent and communication is not difficult.

10/10

Exceptional

03 Dec 2017

Michael

Elegant an excellent

Hotel was excellent, older but very elegant staff was very friendly and always willing to help.

8/10

Excellent

27 Nov 2017

Verified traveler

Lovely Stay!

The overall environment was very nice with lots of trees. Patrick at the Concierge was very helpful.

Family

10/10

Exceptional

06 Nov 2017

Patricia

Luxury hotel in a quiet setting

This hotel is located on a quiet square set back off the road and is set in lovely grounds along with several other hotels owned by the same group. We didn't find not too many restaurants in the local area but there are several restaurants available within the four hotels which although a bit pricy all served very good food in a lovely setting.

Partner

8/10

Excellent

30 Oct 2017

Margie

Nice hotel, walking distance to the city wall. Room was clean and well taken care of. Sensor light in closet was broken and stayed on all night.

4/10

Poor

07 Oct 2017

patrickkirby

Deceptive advertising & sub-standard condition

I ordered a non smoking suite which was advertised as two bedrooms, living and dining room.

First, let's just put aside the four ashtrays in the room and the stench.

The room was NOT two bedrooms. it was one.
There was NO dining room.
There was NO second bed.
So instead of having my child in another room, they were in a trundle bed in our room... which I had to pay an extra $300 for.

Remarkably, that bed was more comfortable than the one on the room which read one of the lumpiest I've ever experienced.

housekeeping appears to be something they don't bother with.. dirty carpets, sporadic cleaning of the room for the five days we were there.

very much below the standard set by the brand.

Family

6/10

Pleasant

07 Oct 2017

Chris

Not the best in Renmin Square

Mercure Hotel much better value than Grand Mercure, breakfast limited choice. Dingy lighting in room.

10/10

Exceptional

23 Aug 2017

Eloise

Clean and comfortable room. The hotel staff is friendly and accommodating.

10/10

Exceptional

12 Aug 2017

Ed

Good to stay with 4 stars

very quiet but nee to remodel all the room area.bathroom need major remodel tiles

10/10

Exceptional

04 Aug 2017

Robert

One of the best by any standard

I really enjoyed my stay. The cozyness of the Renmin square extended to my room! There us a bedside panel that you use to control temperature and lights. The rooms have true block out curtains.

I forgot to mention that they clean your room several times a day depending on your needs.

8/10

Excellent

24 Jul 2017

Lee

A bit of old.

This hotel is located at the center of Xi'an city. You can take a taxi to most attraction sites for less than 20RMB. We got free breakfast that provided both Chinese and western food. We were also able to use the pool/spa in adjacent Sofitel. The only complain we had was that the air conditioner did not work well in the hot summer days.

10/10

Exceptional

08 Jul 2017

David

Wonderful Hotel, great staff.

Lovely hotel in complex with Sofitel and Peoples Grand.

20 - 30 minute walk to Bell Tower. Easy to walk to city wall. Xian is lovely. Metro stations within 15 - 20 minute walks in two directions. Lots of shops nearby (10 minutes walk).

HOB, BBC News, CNN English language tv channels.

Safe location. Friendly staff - especially Angela on reception. She even remembered my room number and name when I approached reception for something. Made you feel valued as a customer.

Xian itself is lovely with really friendly people and loads to see. One of best hotels I've stayed in around the world - good value for money.

Only real issue mentioned by others is the room is a little dark. Partly due to the net curtains and partly low wattage light bulbs. But this is really minor.

8/10

Excellent

02 Jul 2017

Verified traveler

Good location
Helpful staff
Rooms a bit older

10/10

Exceptional

30 May 2017

Huixian

Comfortable stay in serene compound

I like it that the cluster of Accor hotels are in a compound, with high security (since did hear about some security issues in city). Also service from service staff all over the hotel was tops! I get ample info on wifi downtime (only after midnight maintenance) and free upgrade of breakfast at Sofitel as hotel restaurant was closed. Strongly recommend this hotel!

Hotel is 15mins walk to the nearest city gate, and also on the way to bell tower in city wall centre.

8/10

Excellent

14 May 2017

Verified traveler

Very comfortable lovely grounds! Conveniently located. Helpful staff the trainee was great.

8/10

Excellent

24 Apr 2017

Catherine

Good hotel.

Although a little out of the way in a quiet area this was still a good hotel to stay at. Rooms spacious and comfy. Staff were very helpful and organised private transport to terracotta soldiers and guide for the day. Also helpful with airport transfer. Great buffet breakfast.