Robert
Great location, steps from the main railway station. Simple rooms, good value.
But their automated check-in is terrible. I have helped design user interfaces (UI) in the travel industry, so I know what I’m talking about. For one, I had to re-enter data that already existed in my booking, or could have been accessed through Expedia, where I booked the room. Then the check-in process got stuck toward the end, and kept asking me if I was bringing pets. I could not escape from that. Fortunately, there was a live person inside, but that would not have helped if the traveler arrived after midnight or whenever the staff leave.
But their automated check-in is terrible. I have helped design user interfaces (UI) in the travel industry, so I know what I’m talking about. For one, I had to re-enter data that already existed in my booking, or could have been accessed through Expedia, where I booked the room. Then the check-in process got stuck toward the end, and kept asking me if I was bringing pets. I could not escape from that. Fortunately, there was a live person inside, but that would not have helped if the traveler arrived after midnight or whenever the staff leave.
