Pullman Shanghai Central

8/10

Excellent

27 Mar 2026

Doris

Bathroom amenities was limited, no cotton tips/wool & shower caps.
Greetings from staffs, porters should be automatic.

10/10

Exceptional

26 Mar 2026

Andrew

The room was a bit too warm!

2/10

Poor

22 Mar 2026

Jesse

Absolutely terrible stay, from start to end. The electricity went out the first night at the hotel, and the elevators were out of service every night. The WiFi never worked. The food at the hotel restaurant was mediocre at best. The thermostat in the room was also set centrally — the room was far too warm. One of the worst hotel stays I’ve had in recent years. I would strongly recommend avoiding staying here.

Self

10/10

Exceptional

10 Feb 2026

Yimin

好

Business

2/10

Poor

28 Jan 2026

Yimin

Poor management

Business

4/10

Poor

28 Jan 2026

Yimin

The elevator had a wrong setting after their elevator electrical system maintenance, which forced me going down from the business lounge at 24 floor to the lobby and then back to 22 floor (where my room located). This building has dual usages — hotel rooms and commercial office. The elevator stopped at 24 floor let me in but I cannot use room key to have the elevator stop at 22 floor

Business

6/10

Pleasant

07 Jan 2026

Regina

This hotel was a letdown compared to the one we stayed at in Hong Kong. The beds were saggy and uncomfortable and uncomfortable. We were given an accessie room with metal rails throughout the bathroom. The shower was on the side of the tub, and the water pressure was weak. Also the tub was dirty.

The hotel was well located. And the cleaning lady was nice.

Not good value for money.

Leisure Family

10/10

Exceptional

23 Dec 2025

Daniel

Good hotel for short stays. Expedia location made it hard to find.

10/10

Exceptional

06 Dec 2025

Yimin

好

Business

6/10

Pleasant

02 Nov 2025

David

Rooms seemed dated and tired.

Business

10/10

Exceptional

15 Oct 2025

Ming Sum Domen

Lobby manager and staff were very helpful, not only assisted me locating my lost wallet also called police for me thus the wallet can be returned on next day. Service and honesty are👍👍👍

Leisure Partner

10/10

Exceptional

14 Sep 2025

Mohamed

Amazing staff friendly thank you

Business Family

8/10

Excellent

26 Jun 2025

Dinesh

Great stay

Convenient location ..spacious rooms n very good break fast..value for money

Business

10/10

Exceptional

26 Jun 2025

Vera

Quiet

10/10

Exceptional

06 Apr 2025

Peter

The place was value for monies and the staff although young are attentive.

Business_and_leisure Self

10/10

Exceptional

10 Feb 2025

JIAQI

Very good.

8/10

Excellent

21 Dec 2024

Jun

Wish to have more sitting area in the lobby

Leisure Self

8/10

Excellent

03 Dec 2024

Woan Pin

First visit to Shamghai

First time to Shanghai, hotel is located near a station which makes moving around the city a littler easier. Concierge service is good especially with a team of friendly and enthusiastic staff members. However, it was difficult to find food in or near the hotel areas, which is rather inconvenient for overseas travellers.

Self

10/10

Exceptional

30 Nov 2024

Nilufer

Good breakfast

Leisure Self

8/10

Excellent

26 Nov 2024

Yishu

The facilities are a little aged but the service team was doing a great job! There was nothing unexpected.

10/10

Exceptional

19 Nov 2024

Juan

Great overall - some part of the building could be improved

Business

8/10

Excellent

19 Nov 2024

Sek Muk Simon

poor breakfast

The stay is just so-so, for a 5-star hotel, I would certainly expect better "breakfast". The food is not very fresh; the deep-fried dough sticks 油条 is so hard like rocks, and there is only one choice of cheese. Should really improve

Business

10/10

Exceptional

05 Nov 2024

henry

This was my third time but first time after Covid. Room was spacious and quiet, reasonably conditions considering the age. Kettle was very clean which was a surprise. Bed was firm but not too firm. Towels were without detergent smell. In general I am happy with my this 7 nights stay.

Where to improve: have a table sign during breakfast so guests and staff know if table is occupied. Gym equipment to be repaired if damaged.

Self

10/10

Exceptional

27 Oct 2024

Verified traveler

near to Tianzfang and Shintianzi.
Decent condition
big showerbooth

Friends_and_family Friends

10/10

Exceptional

06 Oct 2024

Keqin

Safe, Quiet, and Dinig options.

Leisure Self

4/10

Poor

05 Sep 2024

Kit Fun Nadia

Poor air-conditioner, very hot in the room even I turn it to high fan speed and 15C, looks like the temperature in the public area much cooler than in the room

8/10

Excellent

15 Aug 2024

Mark

Air conditioning system in room wasn’t properly cooling down the room. But overall great stay. Close to public transportation and amenities.

Leisure Partner

10/10

Exceptional

28 May 2024

Tania

Fantastic first time stay in Shanghai with comfortable beds & well appointed rooms. Great staff with amazing customer service!! Great location too highly recommend.

Leisure

8/10

Excellent

05 May 2024

Douglas

Overall it met my expectations. Points of interest within walking distance

10/10

Exceptional

30 Apr 2024

James

Good service, great location, very comfortable stay.

Business Partner

6/10

Pleasant

22 Oct 2023

Verified traveler

Good hotel but had air conditioning issues

Overall good hotel in a great location. However I had AC issues. The staff was great and tried to make it better and also gave me a portable fan but the hotel seems to have AC issues in some other rooms too..

Business

10/10

Exceptional

18 Jul 2023

Sammy

Great hotel

First time in the area and hotel and would highly recommend. Was welcomed by a very friendly and helpful staff. Highly recommend hotel

Business

10/10

Exceptional

30 Aug 2021

Laura

Perfect!

Decent hotel with excellent pool.

Partner

10/10

Exceptional

15 Aug 2020

Verified traveler

We will come back

They took care of everything during our stay. Friendly during breakfast, at the front desk and all leadership members we talked to.

Friends_and_family Family

10/10

Exceptional

31 Jan 2020

DennisQ

Top notch. Highly recommended. Excellent gym, love it. Will stay again next time.

Friends_and_family Family

10/10

Exceptional

20 Jan 2020

Verified traveler

Good location (near the subway). Many vegetarian restaurants nearby.

Business_and_leisure Self

8/10

Excellent

14 Jan 2020

Khalid

Furniture is old. Menu in room service is very limited. Too many security cameras makes you feel that you are being watched all the time.Location is very nice. Cake of the day requires lot of improvement.

Business_and_leisure Self

8/10

Excellent

05 Jan 2020

Verified traveler

A nice modern hotel close to the subway
The Executive lounge view was very good and the buffet very nice

Leisure Partner

6/10

Pleasant

29 Dec 2019

Zhaonian

Good for business trip

The hotel is bit old, but the location is great

Business

8/10

Excellent

26 Dec 2019

Verified traveler

Nice hotel near the subway
We had a nice spacious studio room but would have expected it to be on a higher floor
Good breakfast choice of local and cooked dishes
In room services directory says a bar on 52 floor Executive lounge, didn’t find it only an unfriendly staff member who sent us away, looked like a good view

Leisure Partner

10/10

Exceptional

22 Dec 2019

Angeline

Front desk, concierge and staff are friendly and helpful. They booked my taxi to airport on time and provide me with the best service they could. I will definitely stay here again and recommend people to stay here.

Business_and_leisure Self

10/10

Exceptional

06 Dec 2019

Verified traveler

Stayed at the Pullman many times for work. Great hotel great location.

Business Self

10/10

Exceptional

30 Nov 2019

Lori

It's a little far from the bund and CBD, but close to subway station and a bunch of affordable and good restaurants!

Leisure Family

8/10

Excellent

26 Nov 2019

Verified traveler

One thing that I wish the management could improve: There were hair from presumably the previous occupant on the walls of the shower cubicle.

Friends_and_family Family

10/10

Exceptional

05 Nov 2019

Verified traveler

center of city, cross street is xin tian di , subway station, department stores, room is clean, excellent sound-proof, water faucet tight no leaking, large window. varieties of breakfasts, european, american and chinese style. second floor chinese restaurant, good price with excellent quality. free wi-fi,

Leisure

10/10

Exceptional

14 Oct 2019

Verified traveler

Great location and rooms

But towels are old and not comfortable

Friends_and_family Family

8/10

Excellent

07 Sep 2019

Jackie

Swimming pool is very good, the breakfast buffet is also nice, many choices and i live the fresh noodles and yogurt. Some traditional steamed ban and dumplings.

Business_and_leisure Partner

10/10

Exceptional

13 Aug 2019

Arun

Excellent from start to finish

10/10

Exceptional

28 Jul 2019

Matthew

Great stay, will come again. Room is huge and clean. Staffs are helpful.

Business Friends

8/10

Excellent

26 Jul 2019

Francis

The convenience of the area and easiness Transportation

Leisure Self

8/10

Excellent

02 Jul 2019

Verified traveler

Room is spacious and clean.
Staffs are friendly.
The lights in room are not controlling probably. The spa & massage area is too dark, not comfortable.

Leisure Family

8/10

Excellent

01 Jul 2019

Verified traveler

I was asked whether need a cup of coffee during the breakfast and I ordered, but never come...

Business Self

10/10

Exceptional

26 Jun 2019

Efeng

The room is spacious, clean and nice interior design. Hotel staffs are helpful and very responsive.
The only setback of this hotel is that the 50th floor sky bar is not available and unfortunately the gym is under renovation.

Friends_and_family Family

10/10

Exceptional

20 Jun 2019

DANNY

One of the best international hotel

One the best international hotel brand. Pleasant and wonderful. Near to mall. Near the Bund.

10/10

Exceptional

16 Jun 2019

Matthew

Great location and value in Shanghai.

This hotel was amazing. Fantastic value for the high quality of the hotel. Definitely 5 star. Nice location. Would definitely stay here again! staff spoke English very well.

8/10

Excellent

15 Jun 2019

Robert

The hotel my expectation but smell smoking room.

Everything was good except the room was smoking smell room.

10/10

Exceptional

10 Jun 2019

Scott

Ball Pit cleaning do when kids won't use

Was a lovely 1 night stay, a pity that they clean the ball pit during the morning when the children could be playing in it...

Family

10/10

Exceptional

10 Jun 2019

roger

fabulous Spa facility

this was our third time stay with Skyway Pullman Shanghai. Everything i stay there, i feel like better than at home. i enjoyed the convenient location of this hotel, and the swimming pool mostly,i go to the pool at least once a day , something twice a day. the pool is huge, with only a few people, excellent for lap swimming . I also enjoy the steam and sauna room there.

Partner

8/10

Excellent

17 May 2019

Verified traveler

Good for business!

Service is excellent. But the hardware is needed to enhance. Close to subway station, just around 3 minute on foot.

10/10

Exceptional

16 May 2019

Verified traveler

The location is indeed very good. 3mins walk to the metro and its the tallest building around so it was easy to spot. The only not so nice part is at night, the room is considered dark (have to switch on all the standing lamps one by one if you want more light but its also very troublesome to switch off one by one). They have international sockets so very thoughtful and the ladies in the executive lounge were really nice and good!

Business_and_leisure Self

6/10

Pleasant

13 May 2019

Isabell

The hotel has the ambiente of an old style 5 stars hotel. It´s well equipped with everything you would need. Check-in and staff has to deal with the masses of guests. They don´t have time to take care of you in Person.

Business_and_leisure Family

8/10

Excellent

04 May 2019

Verified traveler

The location and swimming pool are amazing. Many restaurants around and the breakfast buffet was also very lovely.

Leisure Family

10/10

Exceptional

01 May 2019

Verified traveler

Beautifully spacious hotel. The staff were terrific. The Concierge was particularly helpful. Glorie and Miette in the Executive lounge were really standout excellent staff. Would very happily stay at the Pullman Shanghai Skway again.

Leisure Partner

6/10

Pleasant

15 Apr 2019

Verified traveler

Convenient location but needs to improve services

Generally, it’s not bad. Need to improve service area and staff’s attitude. Very convenient location near the metro & Tianzifan. I arrived at the hotel around 1 pm and was asked for coming back an hour later. However, the room was not ready when I returned at 2:50 pm. I had to change into my wrinkled dress (cannot iron it) in the spa for a business meeting. When I returned to the hotel after dinner, I had twin beds room instead of a King single bed which I booked a month ago. I was frustrated because I was already tired enough after a long flight. They upgraded the room but if could check-in earlier, I would be more appreciated than the upgraded room. In addition, the concierge staff was not friendly & polite, either. However, the location was very convenient and there are many nice restaurants near the hotel.

Friends

10/10

Exceptional

23 Mar 2019

Verified traveler

Great location and areas for dining. Convenient transportation. love to stay there whenever visit Shanghai ever since 2012.

6/10

Pleasant

02 Mar 2019

Verified traveler

Staff members are helpful.
Enjoy swimming pool but the size is odd.
Interior design can be better.

Business Partner

10/10

Exceptional

27 Jan 2019

Daniel

The nonpareil place to stay in Shanghai

We are frequent visitors to Shanghai and the Pullman Shanghai Skyway is our go-to hotel. Superb location, peerless management and staff, and the commitment to continuous improvement is evident every time we visit. This is a first-class business hotel that makes you feel welcome and in the company of good friends. From the chambermaid to the doorman, from the front-desk team to the hosts and hostesses in the 52nd floor lounge, from the executive chef to the director of operations, you really get the impression that everyone is pulling together to make your stay a successful one.

Family

8/10

Excellent

23 Jan 2019

Meryl

Great location, very comfortable and calm, gym+

Very comfortable room, all basic features available, big and spacious gym, the pool and the sauna areas are also very clean and wide. Not so much choice for the breakfast and closes pretty early on the weekend (10:30am but staff stops refilling half an hour before..)

4/10

Poor

13 Jan 2019

Srilal

Room service needs to be improved.

8/10

Excellent

05 Jan 2019

Masahito

Good stay

The hotel is a bit aged but the service is consistently good. Though the staff have limited English I will not hold that against them. The rooms are always cleaned and kept tidy

Partner

10/10

Exceptional

03 Dec 2018

Wai Ming Roger

Overall experience is good!

Location is good, hotel is clean & comfortable. Overall is good ！

10/10

Exceptional

29 Nov 2018

Verified traveler

Short stay in Pullman Hotel

My short two days stay was fabulous, the location although slightly off the main shopping belt for tourist was not bad. Overall I enjoyed the stay. The breakfast was excellent very exceptional for a buffet breakfast.

6/10

Pleasant

26 Nov 2018

Verified traveler

terrible service old hotel

Not recommended

Partner

10/10

Exceptional

22 Nov 2018

May

Excellent room, great view, good breakfast, convenient location.

8/10

Excellent

12 Nov 2018

Hok Yin

Nice hotel

It is a comfortable room and a very nice location for walking around.

10/10

Exceptional

31 Oct 2018

Jodie

Will definitely return to the Pullman

Loved this hotel. Breakfast was out of this world. Really lovely executive lounge with a terrific view of the Shanghai skyline. Because my room was not ready they upgraded me to a suite, which was beautiful. Lobby even had a money-changing machine (not just an ATM) at which we were able to exchange money from several different countries for local currency. The only complaint I had was that the shower leaked water across the bathroom floor, which might upset some patrons but didn't really phase me at all. In the categories most important to me, it was terrific. Very close to businesses, the metro, and shopping (like the Tian Zi Fang Market) if that's important to guests. This was my first time staying at this particular location, but I will certainly return on my next business trip to China.

8/10

Excellent

26 Oct 2018

Verified traveler

Good overall experience. Occasional language difficulties with staff.

4/10

Poor

25 Oct 2018

RX

OK hotel. One thing ticked me off: there is mold on the bathroom tile. That is disgusting!

6/10

Pleasant

10 Oct 2018

YUMIKO

staff is not well educated specially lobby staff.

Family

10/10

Exceptional

24 Sep 2018

p

Nice hotel not far from the city center

Well it is sort of in the city center, by the famous tianzifang old city. Nice and clean hotel with big rooms, very comfy. Staffs are very helpful. Nice breakfast. No complain at all!

10/10

Exceptional

03 Sep 2018

Megan

Business vacation

Great location

8/10

Excellent

18 Aug 2018

Verified traveler

Great hotel! Delicious breakfast, spacious rooms and attentive staff. Only complaint is that the hotel bar and bar on the 51sr floor closed pretty early- around 12 am and drink quality was not very good. Cocktails taste diluted with water and wine tastes a few days old. But from what we experienced, this seems to be the standard in Shanghai.

8/10

Excellent

06 Aug 2018

Tjong Yong

The room is big and comfortable but the Wi-Fi is very slow

10/10

Exceptional

04 Aug 2018

Durga

Nice hotel and perfect location

i really enjoyed my business trip to shanghai. we stayed several different luxury hotel in shanghai. Pullman shangahi skyway was great hotel. we enjoyed our stay there. staffs were awesome. We got helped to arranged taxi and store our luggage. Recommended 10/10

10/10

Exceptional

31 Jul 2018

Verified traveler

Across the street from Subway line 9, and close to shopping + dining.

10/10

Exceptional

06 Jul 2018

Verified traveler

Pullman skyway shanghai is quite good in general- close to subway even though not that close to some landmarks, That didn't bother us as long as if you are fine to take subway or taxi..
Have many restaurants particularly inside the nearby mall, and there are few just around the corner (pretty decent ones) running 24 hours. A convenient grocery shop across the street. Everything is right at your fingertips. There is an ATM at the lobby too.
However you need to time your time wisely if you like to hail taxi during traffic hours.

Family

10/10

Exceptional

10 May 2018

Verified traveler

Great stay

Very nice stay, just don't take the part of the lift reserved to the other business.

Partner

10/10

Exceptional

21 Apr 2018

Verified traveler

Fab hotel close to Metro

Nice hotel, excellent service great value shuttle bus to the airport.

10/10

Exceptional

02 Apr 2018

Ben

Great location

I had a noise complaint during one of the evenings and it took 2 phone calls but the problem was eventually resolved. I did not receive an apology or compensation from the hotel though which I thought should have happened. But overall it was a nice stay and I would recommend the hotel for its location and comfort.

2/10

Poor

21 Feb 2018

Xiaoni

Terrible staff, arrogant and rude

I booked two rooms for my parents and my grandpa to stay for one night at Pullman Skyway (on Da Pu Road). 1) One room has no toothbrush, only toothpaste. The package was opened, so it was used. 2) No towels in the other room! My dad called them and they eventually sent the toiletries and the towels. 3) They put biscuits with tea/coffee, with no marking at all for price. My parents ate biscuits thinking they are free. They they checked out, the hotel staff didn't tell them there was a charge. Later that day, my dad realized his credit card was charged and called them and found out it was the biscuits We are ok to pay for it, thats no prob. My dad told them, they should have at least have clear price and no mix it with free coffee/tea, their lobby manager was so rude! He hung up the pone! A five star hotel lobby manager hung up the phone rudely on their customers!!!!! That's never heard of. My dad called again, another staff said he would note down everything and call back, NO CALL BACK at all! They are so rude to their customers and do not even care about their customer's feelings! Very DISAPPOINTED with this hotel. Will never stay there!

6/10

Pleasant

06 Feb 2018

Hua yong

At all times try to speak English definitely gets you better n faster service

8/10

Excellent

28 Jan 2018

Daniel

Average hotel quite conveniently located

Seems like Pullman took the hotel over from a Chinese owned hotel. Fairly old fashion design and with a night ub at its 46F, the feeling is a bit apart to a luxury setting. I booked with two person check in but system only shown one pax and hence only one breakfast is offered. Staff never check and come back to me on this issue. Went to another Pullman Hotel in veryate evening which cause quite some confusion to myself too.

8/10

Excellent

24 Jan 2018

Verified traveler

Not bad

Spacious room. Friendly staffs. Overall good experience. Close to many restaurants and shopping mall. Recommended.

10/10

Exceptional

07 Jan 2018

Verified traveler

Good hotrl2.

Great stay, nice hotel. A bit pricey. Location good, right next to Metro station.

Partner

10/10

Exceptional

27 Dec 2017

Masahito

Great stay

It was great! Location is good for areas around Xintiandi and Tianzifeng.

6/10

Pleasant

01 Dec 2017

Verified traveler

Ok hotel but not easy to get taxi and rather dirty

Overall, rather disappointing. The room always dark, not clean, difficult to get taxis

10/10

Exceptional

27 Nov 2017

Gwen

Lovely hotel, quiet and peaceful, good location

I stayed in this hotel for 4 nights in November. The hotel is spotlessly clean, the staff are friendly and helpful, my room was quiet and comfortable. I thought the price was very reasonable. I had to pay extra for breakfast, but there was a good choice and coffee on hand that arrived quickly! The bar staff were good too - they brought little snacks over with my G&T, which was much appreciated. The metro is about 2 minutes walk as well, so it is very easy to get around the city. I was attending a trade fair at a nearby exhibition centre, and that was just 4 stops on the metro. The local area felt safe. Getting a taxi back here from People's Square late at night was very easy too. Little touches like an umbrella in the room for guests to use was helpful as well - didn't think about it raining!

10/10

Exceptional

24 Nov 2017

traveler

Lovely hotel..close to the subway

I had a wonderful stay. The hotel is clean, staff are nice and hotel location is ideal - close to subway and some landmarks in Shanghai

10/10

Exceptional

13 Nov 2017

Angela

happy stay

very good

8/10

Excellent

05 Nov 2017

Billy

A week in Shanghai

The aircon did not work well and we often came back to a hot room, even when we did not turn off the aircon. I had to request for a change of room to one which was better. The toilet also could not stop running.