Name: Intercontinental Shanghai Ruijin
Address: No.118 Ruijin Er Road, Shanghai, 200020, CN

6/10

Pleasant

02 Jun 2026

Jianping

There are quite many new trainee staff that have not been brought up to par yet. Hall way carpets need cleaning.

Self

10/10

Exceptional

29 May 2026

James

It’s located in a great area with lots of unique shops and restaurants within walking distance. Definitely, a new perspective to Shanghai!

Self

10/10

Exceptional

26 Apr 2026

James

The staff were friendly / they have a decent gym, Suana and pool which helped the body after a long flight. Beautiful grounds.

10/10

Exceptional

29 Mar 2026

Cara

Absolutely excellent hotel to stay in
Would definitely recommend staying in this hotel

Partner

10/10

Exceptional

19 Dec 2025

Stuart

An excellent hotel set in a lovely green campus in the centre of the city. Staff were helpful and the room was very comfortable. The breakfast spread was a particular favourite.

4/10

Poor

06 Jul 2025

Fadi

I booked a room with 2 breakfast. They try to charge me for additional breakfast… an upsell strategy. Breakfast was good. I will never stay there again because I felt was tired to be overcharged. I had to show proof that I have reservation from Expedia that includes 2 breakfast and they insisted to call and verify with Expedia. The front desk need to learn how to dear customer. I’ll stick to the Marriott brand hotels since they are better trained I guess

Leisure Partner

8/10

Excellent

30 Jun 2025

SATOSHI

フロントスタッフの説明が早口だったこと。
説明がわかりにくく感じた。

Leisure Family

10/10

Exceptional

09 Feb 2025

Youjin

Everything's great, except a bit far from subway station.

Leisure Self

10/10

Exceptional

30 Nov 2024

YAT HON

Surrounding ver good. Slightly inconvenient but quiet.

Business_and_leisure Self

10/10

Exceptional

16 Nov 2024

Ian

Great staff. Super polite and friendly

Leisure Partner

10/10

Exceptional

24 Oct 2024

Verified traveler

Room

Nice hotel, friendly staff but my room smelled of cigarettes. when i called duty manager they did promptly send someone to spray the room but it still smelled

Business

10/10

Exceptional

21 Oct 2024

Verified traveler

Oasis in the middle of the city

Ruijin hotel is one of the classic historical hotel in Shanghai located in one of the most prestigious addresses, the formal French concession. Despite the convenient location, it’s surrounded by green space in a park like environment, truly an oasis in the middle of large busy city.

The staff is extremely polite, professional, and attentive.

The rooms are classic, spacious, and large.

The only slight disappointment the hotel restaurant, Xin yuan Lou. The restaurant is beautiful, with excellent service, but the food is below the quality of typical Shanghai restaurants.

Friends_and_family Friends

10/10

Exceptional

16 Oct 2024

Fei

Very nice

10/10

Exceptional

05 Aug 2024

Verified traveler

Really great hotel with a rich history in a convenient location. Appreciated the free shuttle inside the hotel complex during the summer heat. The room was spacious and well maintained. Gorgeous architecture and beautiful gardens. Glad we stayed here instead of one of those hotels in a skyscraper. Breakfast could be better.

Partner

2/10

Poor

31 Jul 2024

hui

Facilities needing to replace, mold in bathroom everywhere!

Leisure Family

10/10

Exceptional

22 Jul 2024

Guan

Good

2/10

Poor

10 Jul 2024

Verified traveler

Stay away from this one

The room had a strong musty smell and there was a leak under the sink. After a few days of staying, I developed a rash and cough. But the hotel management's subsequent excuse was: \"The humidity in Shanghai is high and the weather is hot, which is normal for this time of year.\" They completely shirked their responsibility for routine maintenance. Although the restaurant staff and front desk staff were very nice, it was not enough to offset the discomfort during and after the stay.

Business

10/10

Exceptional

13 May 2024

Linghong

Excellent hotel with garden park

Amazing hotel, helpful staffs, spacious room, convenient location , beautiful garden park . Really happy hotel let us late check out for 2 hours . We had very wonderful time for 3-night-staying, definitely will recommend this hotel to my friends.

Friends_and_family Family

10/10

Exceptional

13 May 2024

Linghong

Excellent hotel with garden park

The hotel is amazing. Not only in good location, but also there’s a quite big and very beautiful garden park. Walking around park , you will see several unique old buildings. All staffs are very helpful . One bedroom suite is spacious and clean. Club privileges are really beyond my expectations: there are lots of varieties of afternoon tea selection and happy hours food buffet selection . One time complimentary use Mini Bar for each stay . Anyway , I am impressed on the hotel and my family had very wonderful time during staying in the hotel . Very appreciated.

Friends_and_family Family

10/10

Exceptional

27 Jan 2024

NOK TUNG

The service is so good, the staff were so helpful - my phone number is a foreign number that I wasn’t able to receive calls from local numbers, and the staff helped me out in contacting the delivery drivers and taxi drivers

Leisure Friends

6/10

Pleasant

29 Oct 2023

Michael

Lacking Management

Quite a disappointing and bizarre experience for IC global standards. Hotel was a surprise given it’s size and beautiful gardens are right in the middle of Shanghai but service and cleanliness were poor. Felt like the place was being run by a lazy General Manager who had let things go.

Business

10/10

Exceptional

22 Jul 2023

Sam

The place in Shanghai !

8/10

Excellent

24 May 2023

Jean

Breakfast is mediocre. The room size and the extra bathroom is really great. House keeping could have been a little better. Bed and bedsheets are really comfortable. Certain parts of the room n hotel is a bit worn out but overall happy with the room and would recommend this hotel. The property is beautiful.

10/10

Exceptional

05 Jun 2020

Verified traveler

Perfect Hotel

Very good historical hotel and very nice service.Love it.

Business

6/10

Pleasant

24 Sep 2019

Verified traveler

It could use some remodeling work both inside the building and outside in the garden.

Friends_and_family Family

8/10

Excellent

28 Aug 2019

Verified traveler

Beautiful period property that was very clean. Great facilities but unfortunately the spa was closed

Leisure Partner

8/10

Excellent

20 Aug 2019

Trillium

Very nice historic hotel in great location

The service was exceptional and the breakfast was very good. The pool and spa area could use a makeover. We loved the location, close to awesome restaurants and lovely Fuxing park.

Family

10/10

Exceptional

08 Jul 2019

Karen

I’d return - a wonderful place!

Love the grounds - an oasis in a busy city. Our room was in the Art Deco building- a nice reminder to times past. The room was spacious, beds were comfortable, location perfect for exploring the former French Concession, staff were professional and efficient. The setting in their own park-like area was very appreciated. It was fun to watch the modeling photo shoots and weddings, too.

Friends

10/10

Exceptional

23 Jun 2019

Verified traveler

Peaceful and quiet, despite being in the midst of a thriving neighbourhood.

6/10

Pleasant

30 May 2019

John

Quite room, but no heating was available even though it was very cold that day. The shower water came out.

Leisure

10/10

Exceptional

18 May 2019

Boris

A nice hotel

A very nice hotel

Family

10/10

Exceptional

22 Apr 2019

S

Had a lovely stay, the gardens are beautiful and I would highly recommend this hotel to those who want to stay in the French Concession.
The only negative is that if you want to use the pool you are required to purchase a bathing cap from them which, although common in public pools in China, is unusual in an international hotel. If they insist on keeping this rule it would be nice if you could borrow a cap.

Friends_and_family Partner

10/10

Exceptional

13 Apr 2019

Verified traveler

unique place in the center of SHanghai, very quiet wonderful garden

Business Self

10/10

Exceptional

19 Mar 2019

Verified traveler

So great

Cannot be better

10/10

Exceptional

05 Mar 2019

A

Beautiful property. The rooms are spacious and the grounds are elegant and well maintained.

Friends_and_family Family

10/10

Exceptional

24 Feb 2019

Verified traveler

The atmosphere is fantastic and also very relaxing. Walkable neighborhood was also great.

Business_and_leisure Friends

8/10

Excellent

30 Sep 2018

Blue22

It is located in the old French quarter lovely streets to amble along nearby. Beautiful buildings and Art Deco details. The hotel itself is welcoming with beautiful gardens. Ample rooms and Very quiet.

10/10

Exceptional

18 Sep 2018

Sebastian

Spaceus, great amenities, elegant, highly recommendable

10/10

Exceptional

04 Jul 2018

Verified traveler

Awesome location

8/10

Excellent

24 Jun 2018

Terry

Very posh, although the room seemed a bit musty at first.

Friends

10/10

Exceptional

04 Jun 2018

Simon

RuiJin Shanghai, June 2018

The RuiJin Shanghai is a fantastic hotel.
Their park is a true oasis in the center of Shanghai.
Helpful staff, very good English at the reception. Our room was spectacular. Great breakfast.
Overall highly recommended. I live in China and will come here again.

Friends

10/10

Exceptional

17 Apr 2018

Bruce

Great

Was a great facility. If I was in the area again I would certainly stay there again

10/10

Exceptional

08 Apr 2018

Verified traveler

Amazing stay

Honestly one of the most amazing hotels I have stayed at. A little oasis in the heart of Shanghai!

Family

10/10

Exceptional

24 Mar 2018

Verified traveler

Lovely quiet bubble in the city

The hotel lobby can be a little challenging to find at first when in a taxi, but once you arrive it’s lovely. The hotel grounds make you feel like you are in a lovely lush bubble away from the busy city. The staff is friendly and super helpful. The rooms are clean and comfortable. The hotel is in a great location in the French Concession close to great restaurants and the metro.

10/10

Exceptional

10 Mar 2018

Expat Teacher

Lovely 5star Hotel; lovely property; 5star service

When I went to check in, I realized I didn't have my passport and got upset. The hotel manager personally assisted me to obtain the required paperwork needed for check in without passport. He further personally saw to several needs and questions I had. The pool and health club are in a lovely old mansion on the property, which is maintained immaculately. Highly recommend this property; close to many attractions; Walking distance to restaurants and shopping.

10/10

Exceptional

21 Feb 2018

Verified traveler

Peaceful Setting

Very comfortable hotel in peaceful grounds. Easy walk to major shopping and reasonable metro access. Would stay here again.

Partner

10/10

Exceptional

14 Dec 2017

Verified traveler

Super environment in the middle of Shanghai

Staff was very polite and helpful.
Good organisation and access to facilities

8/10

Excellent

06 Dec 2017

Rozita

Everything was great. The front desk service really needs to improve.

Family

6/10

Pleasant

05 Dec 2017

Mike

Unable to control room temperature. Annoying fruit flies in the room. Staffs can’t speak English too well. I was guided to an alternate check in office vs. the main area and the staff was not efficient and room key didn’t work the second day

6/10

Pleasant

27 Nov 2017

Gareth

Its too darn HOT. Turn the heating off!

It is a lovely styled hotel, BUT... it is unbearably hot. The heating is turned on in the entire building all the time. We moved twice to try and find a cooler room. Finally we had to sleep with the door off the balcony open and put a fan in front of it to try and cool the room down. Due to this I would not be rebooking here on my next trip. I ended up moving to Les Suites Orient on the Bund where you can actually control the temperature of the rooms.

6/10

Pleasant

24 Oct 2017

Verified traveler

Not so nice hotel , kind of old
Very Good location
Not all the people speaks English so that makes it difficult. The concierge is not so good

10/10

Exceptional

22 Jun 2017

Melanie

Shanghai Surprise

The most amazing location and grounds and hotel combination. Quiet and secluded but right on a main thorough fare - grounds are simply stunning. Because the grounds are so spacious - you feel like you are in the countryside. Once you step outside the gate you realize you are in the hustle and bustle thick of Shanghai. Staff is incredibly accommodating. Excellent place to stay!

8/10

Excellent

02 May 2017

philip

hotel with great history but service is lacking

This is an attraction on its own, for the history and the beautiful gardens in the hotel grounds. Intercontinental Ruijin is an oasis in the buzzing city of Shanghai and a peaceful and calming place to call home. The bed is huge and really comfortable, the breakfast spread is quite amazing and the amenities in the room and out were all pretty outstanding. The only thing lacking is proper training of the hotel staff, especially those at the front desk and the bell boys. Also, the lobby could do with a little music and some essence in the air.

8/10

Excellent

02 Jan 2017

Jean-Louis

Convenient Luxury Hotel

On the whole Very very pleasant stay, beautiful location, staff very helpful and service minded

on the low, Not possible to change prefixed high temperature in the room despite noticeable efforts by staff

Not cheap compared to equivalent competitors

Family

8/10

Excellent

12 Dec 2016

Amy

Lovely park setting at the heart of Shanghai

I only stayed one night but made full use of the lovely surroundIngs from enjoying a delicious coffee in my room with the window open to swimming and working out in the fitness center to walking the grounds to enjoying a mid morning tea in the sunny cafe. Wonderful place

2/10

Poor

21 Nov 2016

Huu

Smokey hotel

Confused why there were locals in the hotel. Guy literally had his door open and smoking. Made the entire hall stink. Hotel staff did nothing

10/10

Exceptional

12 Nov 2016

diky clarke

Excellent Hotel staff and great location

A lovely setting in the middle of Shanghai, great to see some of these old building have survived the expansion of the city.
Hotel staff were fantastic and friendly. Facilities were good and restaurant was nice

6/10

Pleasant

24 Oct 2016

Ken

Good Hotel with bad management

Staff do not have proper training. They do not maintain order resulting chaos when we were checking out(people jumped line).The breasfat area is not properly organised and food are placed in an disorganised manner.

10/10

Exceptional

22 May 2016

Verified traveler

5

it was nice to stay comfortable and very good service. every workers are very kind and gentle.

10/10

Exceptional

28 Mar 2016

Michael

Fantastic hotel in a great location in Shanghai

Truly a beautiful hotel. The grounds are spectacular, and the surrounding neighborhood is very safe, with plenty of parks, shopping, etc. The breakfast/dinner buffets have a wide variety of excellent food, but very pricey. I would recommend looking into adding on the \"club\" access for happy hour.

10/10

Exceptional

31 Jan 2016

Thomas

A stealth hotel in a nice neighbourhood

The hotel is located in a quiet place surrounded by various tourists attractions. The hotel itself has very nice facilities. The Chinese restaurant is a good place to have supper when you don't want to go out. The tables by the window is nice but a little chilly in winter time.

Partner

10/10

Exceptional

06 May 2015

Minda

Experience the old Shanghai with comfort!

The location and environment of this classic hotel is unbeatable. Sitting in a beautiful garden in the center of old French concession district, it is great to experience the new and old SHANGHAI together with all the modern amenities.

Partner

8/10

Excellent

05 Apr 2015

Sean

Ruijin

Some difficulty communicating with staff, it would be helpful if the concierge spoke English. Lighting on the grounds at night is poor, hard to find the hotel at night.

8/10

Excellent

16 Mar 2015

Verified traveler

Below average

Beautiful hotel. Great location. Weak service. The places looks like it should be fantastic. But it feels tired and empty.

10/10

Exceptional

19 Jan 2015

Verified traveler

Oasis in Shanghai

The facility is beautiful as are the grounds. Its 15 acres are a true oasis in the middle of busy Shanghai. The rooms are large with everything you could possibly want. The staff and bell staff are also very good, however, the waitstaff could be a little more proactive and speak a little bit better English. Still, I would recommend this hotel to anyone.

10/10

Exceptional

11 Nov 2014

Verified traveler

i would like to return again

I cant believed I was in Shanghai, it was like to be in paradise...
Hotel is located in big private park...excellent!

Partner

6/10

Pleasant

07 Nov 2014

Verified traveler

good hotel

good historic place that every one should try out but the best part of building was in construction and
only the building 3 was open for visitor with bad n strong odor ... this warnings me should waiting for
few years ...

10/10

Exceptional

20 Oct 2014

henry

Very good

Very nice hotel and location....
Starbucks near by...

10/10

Exceptional

26 Jul 2014

Graeme

Great hotel with great staff

We stayed here as a part of our honeymoon in China.

The front desk staff are so helpful, they did everything possible to help us to enjoy our time in the hotel and the city.

We stayed in a club room with access to the club lounge - this has a breakfast, afternoon tea and an evening happy hour there is also a cigar room. We spent a lot of time in there and again the staff were very good.

8/10

Excellent

03 Jun 2014

Amanda

Long week-end in Shanghai

Room was wonderful and the check-in staff very good. However, the general staff in all areas of the hotel are in quick need of additional training if they are to identify themselves as a 5 star hotel. All very extremely pleasant but the timing of their service is very poor. It took over 30 minutes to be served a drink in the lounge and we were the only guests in there. Behaviour of the children in the dining room was terrible with them playing hide and seek around the food service area (+ hands in and out of all the food) and the tables. If you want a quiet evening meal experience - go elsewhere. Breakfast food selection was outstanding!!

10/10

Exceptional

17 Apr 2014

Jason

great stay, perfect location in french concession

excellent hotel. the gardens were beautiful. it felt like being tucked away from the city. right in the french concession; fuxing park is a 5 minute walk away. service was attentive and impeccable. really liked the health center's gym/pool/sauna/spa combo.

Partner

10/10

Exceptional

05 Mar 2014

howard

very good hotel

big sized room with stylish balconies. good location . friendly staff and super good food.

10/10

Exceptional

14 Jan 2014

LS

large comfortable room

The twin room was large and comfortable and location in the FC was great. The bathroom was not ideal for sharing (except with your partner/family) Only 600ml of drinking water per person was provided each day, Tea and coffee facilities were great however only 2 coffee pods were provided (one of them decaf) so we had to ask at reception for extras. The Concierge were very helpful but they seemed a little new to their jobs. The lobby was beautiful and the bar a lovely place to sit. Room service was not quite organised and most days things would be missing (face washers, old soap taken but not replaced, etc....) We would have liked a map of the grounds with a little historical detail on it as the grounds were extensive and beautiful and I'm sure really interesting.

8/10

Excellent

16 Dec 2013

Tony

Beautiful Hotel

This is a very classy hotel located in the old French concession. The remodeling was completed in 2009 and everything is still very well maintained. I loved the marble floors and shadeliers in the lobby and the rooms. I like the location also. It is about 5 minutes walk to Si-Yuan Gongguan (shopping area converted from old European style buildings) and about 15 minutes walk to Xin Tian Di. The people working at the hotel were nice and polite but the problem was that they kept telling you that the hotel is only 30 minutes by taxi to the Hongqiao Train Station (the station for all the bullet trains). Well, it takes at least 40 minutes to an hour in the morning. And with a ticket, you should arrive at least 10-20 minutes before departure.. The traffic in Shanghai is terrible and they should know it. It would take about at least 40-50 minutes to Hongqiao Airport in the morning. It also takes a while (15-20 minutes) to get a taxi outside the lobby and may take much longer during traffic hours. Another thing was that I pre-ordered a taxi at the hotel, but it wasn't there waiting for me outside the lobby at the time.

10/10

Exceptional

28 Oct 2013

RG

Beautiful

New and beautiful, seeing the buildings and the gardens are like being in England.

10/10

Exceptional

15 Jun 2026

Peter

Really nice hotell.
Nice location.

Self

10/10

Exceptional

08 Jun 2026

jahyung

I had a good memory in there.
Wonderful

10/10

Exceptional

03 Jun 2026

ikuo

素晴らしい

Partner

10/10

Exceptional

02 May 2026

Yi

Great location, love the views. Helpful staff and good service. Love it.

Partner

8/10

Excellent

02 Apr 2026

jungjoong

보통입니다 숙박은 괜찮아요

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

MIGUEL A QUINTANA

Muy bien servicio !

Self

2/10

Poor

04 Mar 2026

Alex Kwok Wai

Terrible
Not flexible at all

10/10

Exceptional

24 Jan 2026

Philipp

Zuvorkommendes Personal

Leisure Self

8/10

Excellent

27 Dec 2025

Sanghyun

신선했어요. 만두랑 메론이랑 아이스크림이 맛있어요

Friends_and_family Family

8/10

Excellent

25 Dec 2025

Jérémie

Parfait

Partner

10/10

Exceptional

29 Jul 2025

Takafumi

よかったです

Business Self

10/10

Exceptional

08 Jul 2025

PIN HSIEN

非常好的一家飯店

非常好的一家飯店。早餐非常豐盛，選擇超多也不貴。飯店區內環境非常好，到處都很乾淨。非常推薦。

Self

10/10

Exceptional

27 Apr 2025

Johanna

Hieno vierailu Shanghaissa

Rauhallinen, tyylikäs ja ystävällinen tunnelma.
Loistava aamiainen.

Partner

10/10

Exceptional

17 Jan 2025

Michael

非常漂亮寬敞的環境，住宿體驗非常棒

Business

10/10

Exceptional

16 Dec 2024

Takashi

良かった

Business

10/10

Exceptional

20 Nov 2024

Friedrich

A great place with history!

A great place! Quite but still in the centre

Business

10/10

Exceptional

04 Nov 2024

namhun

peaceful

10/10

Exceptional

24 Jul 2024

Verified traveler

도심속 정원

상하이 도심에서 여유를 즐길수 있는곳

Friends_and_family Family

10/10

Exceptional

28 May 2024

marie clementine

Art deco hotel in a middle of a peacefull garden

We got an upgrade to the executive wing, what a treat, thank you so much! The location is stunning, and the garden around the hotel gives a very peacefull feeling in the middle of the busy city.
Very good breakfast, worth the money.

Business

2/10

Poor

11 Nov 2023

Michael

失去信心，不會再入住瑞金洲際

下午6點入住，接待告訴我：我所訂的房型，沒有房間了。我費了40分鐘，參考接待安排的三種房間。老屋房型，親子色彩房，兩小床房間．．
都不是我訂單所選的，經典客房一張特大雙人床。
buggy 車來回，讓我們很勞累，而且很失望，我們以前入住這個酒店很好，也沒有受過這種沒有標準的待遇．
．
我們沒有選擇！最後入住兩小床房間。

我的疑問？
這不應該是洲際酒店的規格！
酒店管理階層，難道不知道他們退步如此的多？
住宿期間，值班經理人員，也沒有人為此事，向我說一句抱歉．．
這間酒店為什麼如此忽略第三房平台的客人？

這是管理退步的指標，我已經不會再想念你們的古典庭園了

Friends_and_family Family

10/10

Exceptional

05 Nov 2023

Randy

Historic landmark

Hidden gem in great neighbourhood. The rooms may be up for renovation soon, but they are still comfortable enough. Great place overall and a place of historical significance.

Business

8/10

Excellent

12 Apr 2023

Ned

Excellent environment and hardware - very impressed.

F&B service a large room for improvement in terms of service speed and food quality.

Friends_and_family Family

10/10

Exceptional

13 Apr 2021

Minyi

酒店的地理位置是非常符合我的要求，里面的hua