Andaz Xintiandi, Shanghai, By Hyatt

8/10

Excellent

01 Jan 2026

Chris

Ok but not best

10/10

Exceptional

29 Dec 2025

Amanda Tang

great location. Staff are very friendly and helpful. Will go back for sure . Highly recommend !

Leisure Family

6/10

Pleasant

10 Dec 2025

JUNGMIN

화장실 조명이 안꺼짐

8/10

Excellent

04 Dec 2025

Øystein

.

Business

10/10

Exceptional

22 Nov 2025

Yuto

Nice

Friends_and_family Friends

8/10

Excellent

10 Nov 2025

Juan Rolf

Andaz is my favorite luxury hotel in Shanghai. The service and the staff are for sure the most attentive, kind and warming personal I have found and I have stayed in almost every hotel

Is clean and modern, and feels warm and has this comfor feeling among the whole building

However the standard rooms are a bit too compacted I would highly recommend suits and duplex (specially in the corners) for a complete and unforgettable experience

Everything is really good, if I had to be critical about something I would go for the breakfast time, they require sit you in a table and the space is not very well distributed and if someone is beside you is a bit uncomfortable specially if you need have a conversation or a phone call

Business Partner

10/10

Exceptional

10 Oct 2025

Ivan

Beautiful hotel in Xintiandi
It would be great that it has a Business Center
Other than that everything was great

Leisure Family

10/10

Exceptional

05 Oct 2025

Roberto Mercado

Excellent stay.

Leisure Family_with_children

10/10

Exceptional

27 Sep 2025

Daniel

Great stay and really spacious room. Good service and overall a very good stay. Located nearby the Metro station.

Business

10/10

Exceptional

08 Sep 2025

Yuan

Summer Stay

Great hotel, great stay, the only bemol would be a persistent smell in the room coming from the general system facing XinTianDi

Friends_and_family Family

10/10

Exceptional

31 Jul 2025

Isabella

Great

10/10

Exceptional

16 Jul 2025

Yun Ling

Staff was friendly and helpful. Area is quiet despite construction. Overall a pleasant stay. Special thanks to manager Iris for her service.

Business_and_leisure Family

10/10

Exceptional

02 Jul 2025

Toh Wai Theng

Nice hotel with friendly and helpful staff.

Leisure Family

6/10

Pleasant

16 Jun 2025

Heather

I had pre-paid so they did not have a deposit to hold for incidental purchases. They did not want us to leave our card and asked us to pay for everything as we completed it. Sent out for laundry and it never came back. Had to call the desk to search for it, and was told that since we did not have a deposit we had to pay first before receiving our laundry. There was no message sent to us regarding the fact they were holding our laundry. We had to go and find it. Same ordeal when buying breakfast/drinks etc.. it was not a normal Shanghai hotel experience.

Business

10/10

Exceptional

11 Jun 2025

Rodrigo

Excellent customer service, great location.

10/10

Exceptional

01 Jun 2025

Aoi

Good food, good service.

Leisure Self

10/10

Exceptional

02 May 2025

Verified traveler

Incredible experience

Got the top hotel room. Best service ever, specially the staff in reception and the staff in the bar. Truly impressed. Kind, servicial and Proffesional. There is a robot that delivers stuff to your door and calls you by phone to open the door!

The only little thing was that the hotel staff that is standing in the door doesn’t say hello back or watch at you when passing which was a bit odd every time I joined and I said hello, perhaps a cultural difference

Anyway everyone else and everything else was incredible and I’ll come back every time I visit Shanghai

Partner

8/10

Excellent

23 Apr 2025

Emir

Xxxx

Leisure Family

10/10

Exceptional

26 Jan 2025

ka-yip Andrew

It is in the middle of city and easy to go anywhere. Just the external wall looks a bit old.

8/10

Excellent

05 Jan 2025

Yew Meng

The location was good. But the hotel room is a bit old and the bed is too soft.

4/10

Poor

23 Dec 2024

Pei

Not like 5 star hotel

Business Friends

10/10

Exceptional

12 Dec 2024

Peter

On the side of the hotel where my room was there was a construction site which created noise in the room from 6am through to 10pm. This was minimal and after the second day I dint really notice the the noise so much.

Business_and_leisure Self

10/10

Exceptional

19 Nov 2024

alissar

Awesome thank you!

10/10

Exceptional

21 Oct 2024

Ying

The location is great and easy to hangout!

Business_and_leisure Partner

6/10

Pleasant

19 Sep 2024

Kristian

The hotel was cool, and the room very comfortable.
House cleaning was very slow - didn't happen until very late afternoon.
Restaurant options were too limited - either very high end or not many options.

Business Self

8/10

Excellent

17 Aug 2024

yijia

The hotel is actually great, but there is a massive construction site in the back and it is very noisy. So make sure that you get the Xintiandi view side.

Leisure Family

10/10

Exceptional

13 Jul 2024

Pavel

Very good hotel.

Very nice hotel. Well designed. Highly technological and well located .

Business Partner

10/10

Exceptional

22 Mar 2024

Mark

Excellent hotel, first rate service all round

Business

8/10

Excellent

24 Jan 2024

eric

Love this Hotel, but Showing Signs of its Age

I've been staying at this hotel for close to a decade now and still keep coming back. I have noticed that the rooms are showing signs of aging and wear which is a bit disappointing. Also, there is massive construction on one side of the hotel and for the last 3 trips they have put me on the construction side. Maybe chosse a \"city view\" if available when you book.

Self

6/10

Pleasant

10 Jan 2024

erica

The staff are great and the happy hour treats and coffee machine rocks. However the room is quite old, and the toilet flush was weak and clogged daily.

Leisure Friends

10/10

Exceptional

05 Nov 2023

Koh

Beautiful bathroom and bedroom. The only drawback was there was massive construction outside the bedroom window and the curtains are alway drawn.

Leisure

10/10

Exceptional

27 Oct 2023

Weini

Great location and the overall services were excellent! Will stay again.

Friends_and_family Family

10/10

Exceptional

05 Sep 2023

Kim

Breaktfast was excellent. King bed room size was good and gym so were the gym facilities. Overall pleasant stay.

Business Self

10/10

Exceptional

23 Jul 2023

Nancy

Beautiful hotel! Very convenient location!!

Family

10/10

Exceptional

25 May 2023

WONG TAI

good location happy hour at the hotel is amazing

2/10

Poor

04 Jan 2023

Daniel

The shower was really pretty, but one day there was no way to adjust it to be cold, then there was no hot water.

Leisure Friends

4/10

Poor

29 Dec 2022

Benjamin

Incredibly disappointing

There was absolutely nothing special about this hotel, which I found extremely disappointing. The room itself was mediocre at best, the view out the window looks down on a massive construction project, the pool was cold and had mold dripping off the walls, the breakfast was underwhelming and the food was as cold as the dining room. Things I had seen such as a free mini bar or hosted happy hour were not true either. All in all, a colossal disappointment. If this is the “concept” that Hyatt had in mind, they should go back to the drawing board. I’ve had better stays in hotels 1/4 of the price.

Friends_and_family Friends

10/10

Exceptional

04 May 2020

Christian

Amazing hotel with a great location.

Friends_and_family Friends

10/10

Exceptional

13 Nov 2019

Verified traveler

Excellent! Well worth staying at! Great location!

Business Self

10/10

Exceptional

25 Oct 2019

yueh jung

Location was excellent. Theres even a excellent restaurant Rong Cuisine next to the hotel. Staff was very friendly. I would highly recommend this hotel.

Friends_and_family Family

4/10

Poor

08 Oct 2019

Zheng

1 hour waiting for check-in, front deck staff was not professional and nice, detail of hotel has already been dirty and old.

Business

6/10

Pleasant

08 Oct 2019

Frank

Swimming pool and gym was closed. The temporary gym is too small

10/10

Exceptional

28 Aug 2019

Gurjeet

Trendy hotel in great location

Lovely hotel with great breakfast. The free happy hour from 6-7.30pm is the best!

8/10

Excellent

25 Aug 2019

Verified traveler

Pool and gym were under maintenance so we had to use another hotel facility.
Other than that, the rooms were cool, spacious bathrooms and good brekky buffet!

Business Self

6/10

Pleasant

01 Aug 2019

eric

Premium experience has diminished a bit

Always enjoy coming to this hotel as a break from a long week at the factories. I was a little surprised to see so much construction and limiting of amenities int he room. No razors, toothbrushes, etc...given the cost per night of these rooms. The rooms are also starting to show some signs of wear-and-tear. Overall, still a decent experience, but wonder what's happening there

Friends

2/10

Poor

28 Jul 2019

Eve

Firstly no one helped me to bring down luggages from taxi at my arrival. When I informed them of the service inadequacy no apologies was given only reason was they were busy doing other stuff. Then for renovation the swimming pool was closed and I was advised to go another hotel for the facilities and gym was shifted to some hotel rooms. At booking this should be highlighted!!!! Again no apology just they “feel embarrassed” to put me in the situation and responsibility was pushed to Expedia platform. One of the days there was no cleaning done! I waited till late afternoon and again my room was not made up. When I enquired the service central line I was told probably my “ do not disturb” sign is on. I was mad as other hotel would have informed me with a slip of paper slotting into my room. And the button shows no sign of whether it is I or off and I have to go out of room to see it from the outside. Also the hotel room is not carpeted. You can hear some footsteps in other rooms. Furniture also not well maintained and looks old. Worst is the hand held shower head that gives loud noise when it is used. The blanket is not warm enough like other hotels only saving grace is the bed is comfortable. The staff also gave me unclear and wrong directions for my enquiry of nearby places. Overall the young staff are not well trained and not engaging in their service only the old staff handled customers slightly better. I will never ever want to stay here anymore!!!! Five thumbs down.

Leisure Self

6/10

Pleasant

17 Jul 2019

Verified traveler

As all Andaz hotels, the concept is OK, but maintenance of facilities is terrible. The bed mattress is the worst I’ve ever seen. Well located in Xintiandi area where stores and good restaurants are It looks a lot better in photos.

Leisure Partner

10/10

Exceptional

17 Jun 2019

eric

Great Hotel, great location, great staff

really good experience. Check-in has improved even more since the last time we stayed here. cold water, cold towel, a beer, and very pleasant staff

10/10

Exceptional

13 Jun 2019

Verified traveler

Must stay in Xintiandi

Amazing service! Everything in the minibar (excluding alcohol) is complimentary and they have a nice happy hour with snacks, beer, and wine!

Family

10/10

Exceptional

13 Jun 2019

HWEE LING

Great location . The pillows provided are flat and uncomfortable. I requested them to be changed, however，they don't seem to have any good pillows options for me. So my sleep wasn't great during my stay there.

Family

10/10

Exceptional

07 Jun 2019

Verified traveler

Features are
Modern and up to date. Good location.

Leisure

10/10

Exceptional

16 Apr 2019

Peter

There is a vision behind interior of the hotel. I love it.

8/10

Excellent

24 Mar 2019

Verified traveler

All good nice location hotel clean and staff was very friendly

Business

10/10

Exceptional

12 Mar 2019

Verified traveler

Great location for shopping and dining in the middle of Xintindi area. The room is nice, but is too hi tech. Problem for our parents in the other room.

Leisure Family_with_children

8/10

Excellent

06 Feb 2019

Verified traveler

excellent location and close to F&B outlets and transportation.

Leisure Self

10/10

Exceptional

10 Jan 2019

Verified traveler

Very pleasant and comfortable stay. I went swimming and the hotel pool was still quite cold despite being heated.

8/10

Excellent

19 Dec 2018

Verified traveler

It's proximity to Xiantiandi where there are choices of good restaurant.is a plus Also, lots of shopping in the area and very close to Shanghai subway

Leisure Family

10/10

Exceptional

09 Dec 2018

Wai Sze

Nice hotel view

The receptionist is very helpful and nice. The hotel is close to underground and many restaurants around.

Partner

10/10

Exceptional

27 Nov 2018

TINGTING

Happy stay here

The hotel is in a good location, easy to go to central places. Service is good

10/10

Exceptional

10 Nov 2018

Mrs Holly F

Great business stay

Fabulous stay, lovely staff, really comfortable and great provision of amenities. Was even presented with a departure gift on check out!

10/10

Exceptional

09 Nov 2018

Verified traveler

Great location, great staff, great room

Beautiful, unique room
Wonderful bathroom
Very helpful staff
No issues with communication in English at all
Great location just across the street from the Xiantandi central area

10/10

Exceptional

31 Oct 2018

Justin

Amazing Boutique Hotel

Great seafood buffet, well worth the value. The breakfast is good but over priced for sure. The shower and bidet / washroom is amazing, as are the views and bed. The condition is a little worn depending on the room as I've been here a few times before. But man, the location is amazing, walking distance to Xintiandi and great food nearby. Can't do much better than this to be honest.

What was stupid was that the staff let someone into my room without my permission, and nothing was done about it to compensate me for it because I damn well certainly should have been.

8/10

Excellent

18 Oct 2018

Eugene

Older Andaz Hotel

Lobby lounge was not as good as other Andaz like in Singapore Andaz at Duo. Coffee machine at check in lounge was also not working. Good location and deserves better facilities in the hotel.

8/10

Excellent

19 Sep 2018

TommyB

Boutique hotel. Nice. No carpet in room. Great.

8/10

Excellent

29 Aug 2018

Verified traveler

Ok

Ok. Cleanliness of the toilet closet is not good. Still a bad smell.

Partner

10/10

Exceptional

08 Jul 2018

Sam

Very nice hotel with convenient locations. The check-in counters are a bit chaotic and separated into two islands so there is no designated queue to line up while guests were wandering around it. The iPad room control is a nice feature. Wish there is a handrail to hold on to in the shower.

10/10

Exceptional

01 Jul 2018

Ryan

Excellent hotel in great area of Shanghai

Perfect place and location for a trip to shanghai. Bikes tours food tours and a whole bunch more right on the door step of this great total.

10/10

Exceptional

08 May 2018

Donna

Amazing hotel!

Love this hotel. Everything is great!
I want to say that John at the Concierge was fantastic! He is super!
No complaints. Great hotel!

8/10

Excellent

05 May 2018

Kaipo

Of course you should stay here, it's Andaz

Typical Andaz Awesomeness! In a fun area, not too far from The Bund. The property, decor, attention to detail and amenities are exactly what make the Andaz brand such a treat to stay at. Skip the lobby bar and Xuan, overpriced as expected. Room service is surprisingly affordable compared to the lobby bar & Xuan

Partner

10/10

Exceptional

02 Apr 2018

James

nice location

The hotel is in Xintiandi. Shanghai has many centers. None is better than XTD in my opinion. Andaz is right in it. The hotel gives a luxurious feel in a great neighborhood. Bed, and everything else are very comfortable. The staff are helpful.

10/10

Exceptional

16 Mar 2018

Tommy

And as Xintaindi for one night

A wonderful hotel, located in the heart of Xintiandi. Room was wonderful. An amazing view. Staff very attentive. Breakfast very tasty with a wide selection to choose.

8/10

Excellent

13 Mar 2018

Soravit

Nice hotel in city center

Good location everything was walking distance in shanghai center. Good evening lounge access and perks, service and concierge was a little dissapointing

10/10

Exceptional

19 Feb 2018

Vivian

Highly recommend

Amazing place for fun. I’ll come back for sure.

Family

10/10

Exceptional

25 Jan 2018

Man Wai

quick check in and check out

8/10

Excellent

24 Jan 2018

Issa

over priced, should go for 1000 rmb max with breakfast, not 1500 and without breakfast, and i hate when you can't open a window, rooms are highly automated, liked the bathroom, very fashionable, but not luxurious

Partner

10/10

Exceptional

16 Jan 2018

LH

Modern hotel in Xintiandi

Check-in was perfect. Tea was served. Action was quick. Staff was very professional. He handled my check-in quickly and, at the same time, managed the queue behind my professionally.

The room was clean and well maintained. AC was quick and strong, and water from shower was hot enough, essential for staying in SH during winter. Every electronic things in room can be controlled via the Apps on an iPad, and the Apps was very responsive. Free soft drinks and snacks in room, and many more form the lobby. Evening canapé time was OK, small selection of food, some wine and beer, good pre-dinner drinks.

Considering it is an Andaz and its location, I found the rate for such room in a Saturday night very reasonable. Recommended.

10/10

Exceptional

20 Nov 2017

Verified traveler

Amazing hotel~ Great location

This was my first time staying at the Andaz Hotel and will be back. The staff was very helpful from the moment I stepped on the property. Very clean and contemporary hotel. Room was awesome with very cool features... Electric drape and sun shades.. open and close by the push of a button. The bathroom had clear acrylic tube and sink with optional color themes! Very nice design and look.
Everything was great about this hotel and I will be back.

8/10

Excellent

13 Nov 2017

Verified traveler

Great stay at Andaz

The location is awesome as it is in the heart of Xintiandi. Shopping malls, art centers and metros just meters away

Partner

10/10

Exceptional

01 Nov 2017

Dons

Love this Hotel!

I love to stay here! It is such a great experience ! The Staff! the Rooms! And all facilities are superb!

10/10

Exceptional

01 Nov 2017

Brent

Great business hotel

Srayed for only ine night on a business trip. Great staff, beautiful hotel.

10/10

Exceptional

23 Oct 2017

Verified traveler

Great hotel! Nice rooms, great area!

Amazing hotel in a great area! one of my favorites in Shanghai!

8/10

Excellent

16 Oct 2017

Adrineh

Nice hotel walking distance to shops and restaurNt

Everything in the hotel is very good one down side have poor wifi

8/10

Excellent

09 Oct 2017

CHUAN

Good

Great location in Xintiandi. Hotel is new.

Staff service was alright. Check-out very smooth, but almost too standard...

8/10

Excellent

24 Sep 2017

Jongmin

Close to the hottest spot of Shanghai

Manager wasn't so friendly as a hotel next to Andaz.
Besides the unfriendly manager, everything was great including clean rooms to the closeness of restaurants.

10/10

Exceptional

14 Aug 2017

RAJENDRA

ANDAZ Shanghai - just amazing!

Absolutely fantastic! Nothing else to really say except I wish they had an Andaz just like this in every city I travel to.

10/10

Exceptional

27 Apr 2017

Daniel

great staff, great service

Partner

8/10

Excellent

19 Apr 2017

Jean Philippe

Great hotel for business

Modern hotel located in the heart of Xintiandi. Perfect for business stay!

10/10

Exceptional

14 Apr 2017

Lesley

I would highly recommend this Hotel - staff are very accommodating

8/10

Excellent

19 Mar 2017

Mark

Irked in Shanghai

A great hotel with great staff. I was however, annoyed to find out on the day I checked out, that the hotel offers free drinks during 'happy hour' in its bar. This was not explained to me at check in. I was however told that mini bar contents are free, but not told that alcoholic mini bar contents are not free. I was offered a room upgrade for 500RMB, including breakfast, but refused it, and instead opted to pay 270RMB for breakfast the following day. Breakfast is not worth paying for. Places like Wagas and Baker and Spice offer great breakfast choices for way less. Staff were otherwise lovely, professional and courteous. Door staff need better English skills. I tried several times to ask them to inform me when a car from Emirates arrived. In the end, I saw the driver wandering around the lobby with an Emirates placard with my name on it. Will stay again, and will make use of 'happy hour'. Irked..!

10/10

Exceptional

26 Feb 2017

dominic

Hyatt Andaz biz stay in Shanghai

Fab hotel, little bit different. Free happy hour for guests. Nice location and not far from the underground. Buffet breakfast is excellent catering to both Asian and western tastes. Free soft drinks biscuits/snacks from the mini bar and lobby which was a nice surprise in a hotel, usually seen as a way of fleecing guest's. So well done Andaz.

10/10

Exceptional

01 Feb 2017

Gang

Great Location and Fantanstic facilities Hotel

Really fantastic facilities and great location

Family

8/10

Excellent

03 Jan 2017

Verified traveler

Nice hotel in good location

My fifth time at this hotel and it is still as good, close to everything with eating places and shopping places all within minutes and the underground line 2 is just a minute away. soft drinks are provided free plus a complimentary happy hour at the lobby very good for a break of the day before dinner.

10/10

Exceptional

12 Dec 2016

Debbie

The service was excellent in the front desk, restaurants, bar. The staff was friendly, courteous, solicitous, accommodating.

10/10

Exceptional

06 Nov 2016

dominic

Very smart with neat features hotel

Although more than my usual hotel budget allowance the complimentary extras make a big difference like free soft drinks and complimentary 2hr happy hour each eve.. andaz is centrally located in puxi business and upscale shopping district. There is a great restaurant and bar complex 5 mins walk away. Room had very nice features including a fully automatic toilet that even washes and dries your behind!! Have only seen one of these before but very novel and not as tacky as it might sound!. Staff service was top notch

10/10

Exceptional

28 Oct 2016

Heather

Wonderful Stay! Will be our go to place for future Shanghai visits :)

10/10

Exceptional

19 Sep 2016

Fiona Suneson

Very helpful staff and the food is good

2/10

Poor

19 Jul 2016

Verified traveler

Lackluster Service Ruins this Hotel

Horrible service throughout our 5 night stay. The staff here could use some serious retraining. Very, very rude and unhelpful with few exceptions. Great location, but not worth the frustration and hassle.

10/10

Exceptional

14 Jul 2016

Virginia

fantastic hotel - the best hotel experience ever

Great service, great location (xintiendi), beautiful amenities, happy hour, free non-alcoholic beverages - this was absolutely the best hotel experience for me.

Family

8/10

Excellent

05 Jul 2016

Cheh Hoon

Great location

Bed and pillow was not comfortable but overall the location and facilities like complimentary minibar, happy hour and all day coffee and tea makes it very welcoming.

Partner

10/10

Exceptional

07 May 2016

Aharon Rony

Excellent, wonderful, fantastic ....

Excellent hotel, excellent breakfast,great sushi restaurant. It feels like home. The rooms are exquisite, the bathrooms are amazing. Highly highly recommended. You will love the lobby ambiance ...

Partner