JW Marriott Hotel Shanghai at Tomorrow Square

6/10

Pleasant

01 Jun 2026

Jianping

Good location

Self

6/10

Pleasant

31 May 2026

Keson

I recently completed a five-night stay at the JW Marriott Hotel Shanghai at Tomorrow Square. The hotel’s greatest strength is its excellent location in the heart of Shanghai, just minutes from many of the city’s most iconic attractions, shopping districts, and cultural landmarks. The sweeping skyline views from the guest rooms are truly impressive and among the property’s highlights.

Breakfast was consistently prompt each morning, with a thoughtful and well-balanced selection of local and international options.

Unfortunately, several aspects of the stay fell short of expectations. Housekeeping was inconsistent, as trash was never removed from my room during my stay. The pillows were of poor quality and flattened almost immediately, making sleep less comfortable. The bathtub drain plug was also defective, causing drainage issues.

I was disappointed by some staff interactions. As a Mandarin speaker, I overheard conversations that were unprofessional when staff assumed I could not understand them. Outside the hotel, smoking taxi drivers gathered near the entrance, detracting from the otherwise upscale atmosphere.

The room was also consistently warmer than expected. Despite having an individual thermostat, the air conditioning appeared to be centrally controlled and was unable to adequately cool the room. I ultimately purchased a small fan to remain comfortable at night.

Overall, the hotel offers a comfortable stay, but definitely not up to the Marriott standard I know.

Business

8/10

Excellent

27 May 2026

E-Tsyi

Ok

Family

10/10

Exceptional

12 May 2026

Kent

We like everything about the property, it meet all of the advertised claims.
Views fantastic unmatched by every hotel I’ve stayed at for city views. Shanghai is spectacular at night. Clear comfortable rooms with every amenity you would desire.
Food was amazing
Staff was extremely friendly and knowledgeable.
Bottom line it’s a five star for litany of reasons.
When I return JW MARRIOTT is on my list.

Partner

10/10

Exceptional

09 May 2026

Michal

Great location between East Nanjing and West Nanjing road areas. Right next to metro station with direct link to airport. Rooms are clean, comfortable and offer great views. Will stay here next time when in Shanghai

Partner

10/10

Exceptional

27 Apr 2026

Andreas Sven

Perfect location , phantastic views - rooms start on the 39th floor up to 50something

Self

10/10

Exceptional

14 Apr 2026

Sithu

Quite possibly the best hotel I’ve ever stayed (even among 5-star hotels I’ve been to before). The breakfast is outstanding. Staff are so helpful.

10/10

Exceptional

05 Apr 2026

Shijin

Great location and excellent staff!

6/10

Pleasant

05 Apr 2026

salomon

The hotel itself was very nice and we had a pleasant stay overall. The staff were nice and professional, the facilities were good, the room was nice and with An amazing view, and our three days in Shanghai were otherwise a very positive experience.

However, the final impression was unfortunately spoiled by the airport transfer arranged by the hotel. During the ride, the driver started chewing some kind of substance and repeatedly spitting, making loud and unpleasant noises. This was quite uncomfortable and frankly unhygienic, especially in a confined space.

While I understand that this behavior may be culturally acceptable in some contexts, it felt inappropriate for a hotel-arranged service and detracted from an otherwise excellent stay. It’s a small detail, but it left a negative final impression that could easily be avoided with better guidance to drivers.

Family_with_children

10/10

Exceptional

08 Mar 2026

Heather ANN-MARIE Mitchell

Yes the shipping is right outside the hotel. The staff was excellent i love jay the bell boy

10/10

Exceptional

15 Feb 2026

Thomas

Best Hotel we stayed in for China. The staff did some nice things for us and are very accommodating and helpful for foreigner travelers. Location is very central, and relatively close to the Bund, Yu Garden, etc. Had a great stay.

Business_and_leisure Partner

8/10

Excellent

30 Jan 2026

Yan

Good service, room is clean and big. Wifi is very fast. The only not so good thing is this hotel is a bit old

Business Self

10/10

Exceptional

06 Jan 2026

William

5-star experience: excellent location in Shanghai's Tomorrow Square; room with 90-degree view of beautiful Shanghai skyline; amenities, including gym, pool, and great restaurants; outstanding ambiance; world class cuisine; impeccable service; and friendly and professional staff. It's highly recommended!

Leisure Partner

10/10

Exceptional

22 Nov 2025

Robert

Everything was perfect. Firstly the room. The views absolutely incredible. We could not sleep for hours just looking out at hoth the Pearl oriental and Shanghai tower. The room was huge along with beautiful bathroom with equally great views. The location of JW marriott is excellent. Subway station at peoples square 5 minute walk away. Along with easy acces to Nanjing Road Pedestrian Street. The staff at the hotel were amazingly friendly and professional. They really took pride in providing a high standard of service.

Leisure Partner

10/10

Exceptional

16 Nov 2025

Yuen Fong

Every aspect is excellent

Leisure Family

8/10

Excellent

23 Sep 2025

Yinxiao

The only issue I experienced was with the bedding. When it was 95°F (35+C) outside, the room only had either a feather comforter or just a sheet—there was no lighter blanket option available. It would be much more comfortable if the hotel provided an alternative blanket suitable for warmer weather.

Business Self

10/10

Exceptional

17 Sep 2025

Becky Ye

Awesome service

Business_and_leisure Self

10/10

Exceptional

10 Sep 2025

Chris

Perfect location and wonderful hotel

10/10

Exceptional

05 Sep 2025

Yarzab

Great location, close to MTR and good food options at hotel and nearby. Near the shopping district as well.

Leisure Family

8/10

Excellent

25 Aug 2025

Ghanghee

Great stay, no further comments.

Business_and_leisure

10/10

Exceptional

06 Aug 2025

Javier

Es un gran edificio, el hotel está un poco viejo pero bien mantenido, la decoración se ve un poco desactualizada pero es elegante y confortable.

Leisure

10/10

Exceptional

26 Jul 2025

Lin

Now I'm staying in my tiny room in a Tokyo hotel for almost twice the price.

Leisure Family

10/10

Exceptional

20 Jul 2025

MARIANA

The service and installations are excelent

10/10

Exceptional

13 Jul 2025

Terence

Great hotel in Shanghai.

Business Family

10/10

Exceptional

30 May 2025

Juan Carlos

Lovely hotel.
I will stay again at he JW Marriot Shanghai.

Business_and_leisure Friends

6/10

Pleasant

27 May 2025

Valinna

Great city view in room
Poor breakfast buffet selections and food quality

Leisure Partner

10/10

Exceptional

27 Apr 2025

Thomas

Perfect place to stay in the center of Shanghai.
Amazing staff and service , arrived early 8 am our room was ready to move in at 10 , in the meantime they let us wait in the executive lounge at the 59th floor with some coffee .Room very spacious, lots of free bottle water (8) always refilled each day . Highly recommend would stay again

Leisure Family

10/10

Exceptional

16 Apr 2025

Yan

Best location, friendly staff, beautiful view

Leisure Family

10/10

Exceptional

14 Apr 2025

Eyon

Great rooms, service was excellent. On site Chinese restaurant had me visiting several times. Location is great, close to everything you would need access to.

Business_and_leisure Partner

10/10

Exceptional

24 Mar 2025

ELLENOR

Great hotel and easy to get to F1 race on line 2, then line 11 right to track. It takes almost two hours due to metro stopping at every station and line-ups but I would stay here again. Club room was amazing with Pudong and river views and super customer service and superior club lounge. Enough food for dinner Ni each night.

Leisure Partner

10/10

Exceptional

18 Mar 2025

carlos

Excelent hotel

Great place nice people

Business

10/10

Exceptional

05 Mar 2025

David

An awesome visit to Shanghai.

The staff were super friendly and helpful. The lounge on the 38th was a nice place to unwind after a long day of seeing the sites. The views were amazing!

Partner

10/10

Exceptional

18 Feb 2025

Gang

Very good location and friendly staff.

Business_and_leisure Family

10/10

Exceptional

26 Dec 2024

Jeffrey

One of my best stays in a hotel !
Recommend this location to any travellers visiting Shanghai!

Leisure Self

10/10

Exceptional

15 Dec 2024

Verified traveler

Overall experience of this hotel is good, except it's a bit outdated.

Business

10/10

Exceptional

06 Dec 2024

Carlos

Great location, staff is friendly and they speak English, hotel is getting old but it’s still in good conditions.

Business_and_leisure Family

10/10

Exceptional

07 Nov 2024

Jonathan

The hotel itself is lovely. Our room was excellent- large, spotless, and comfortable. Everyone on the staff was exceedingly nice. And the price was reasonable for the quality and location of the hotel.

8/10

Excellent

03 Nov 2024

Jorge

Needs an update but the location was great

Leisure Partner

10/10

Exceptional

30 Oct 2024

Wafa

Excellent hotel in good location

Leisure Self

10/10

Exceptional

18 Oct 2024

Dantong

Very helpful staff. I left my ear phone. They contacted with me and expressed the item to me.

Leisure Family

10/10

Exceptional

12 Oct 2024

Katie

We only stayed a night but the hotel was clean and the staff were friendly. The hotel seems well located. Views were amazing from the room and lobby.

Leisure Partner

10/10

Exceptional

06 Oct 2024

Hejun

很不错，环境好，服务好，早餐好

Leisure Family

10/10

Exceptional

26 Sep 2024

Yan

Excellent hotel, most impressive is the huge area of multiple functions such as the corridor to the pool. Obviously the view is the best

Leisure Family

10/10

Exceptional

15 Aug 2024

Huan

Good convenient location and attractive facilities with city views.

Leisure Family

10/10

Exceptional

11 Aug 2024

Maria

Wonderful view, very helpful staff.

Wonderful Hotel with amazing view, premium lounge has great selection of food and drinks after 5pm, staff are always ready to help when you need them.

Partner

8/10

Excellent

21 Jul 2024

ROBERTO MARTIN

HOTEL DESCUIDADO, HABITACIONES OK DESAYUNO BUFFET. HAY MEJORES.

Leisure Family

10/10

Exceptional

18 Jun 2024

Sam

Hotel staff are very helpful and friendly! Room is clean and new with fantastic view of city!

Leisure Family

10/10

Exceptional

03 Jun 2024

Darjen

Wonderful experience

Leisure Family

10/10

Exceptional

22 May 2024

Danielle

Services

Leisure Family

10/10

Exceptional

27 Apr 2024

Giorgio

Nice views

Leisure Family

8/10

Excellent

26 Apr 2024

Bruce

Nice hotel great area

Business Self

8/10

Excellent

07 Apr 2024

Ran

Excellent location, nice staff. Hotel is a bit old and room conditions are ok.

Leisure Family

10/10

Exceptional

05 Apr 2024

Nigel

We very much enjoyed our 5 nights at the J W Marriott Tomorrow Square - it is an excellent hotel. Our room was spacious, quiet and comfortable; the bed and bedding were luxurious; the staff were efficient and attentive; and everything was scrupulously clean. Indeed, we liked it so much that we will be staying for a further 3 nights on our way out of China.

Leisure Partner

8/10

Excellent

28 Mar 2024

Miguel Angel

The hotels location is great. The service is really good. The concierge is always great. Food is very good, particularly breakfast. There are floors designated as a non smoking that smell like tobacco and there are fumes of it at night (bad). Overall the hotel is great.

Business

6/10

Pleasant

24 Mar 2024

Ann

Lovely view from our hotel room's window; both in the day & at nighy. Good breakfast and at a convenient location that is a stone's throw away from People's Square and Nanjing West Road. Lots of dining & shopping malls to choose from around the place.

Leisure Family

10/10

Exceptional

20 Mar 2024

jian

It is a very nice place to stay in Shanghai. Walking distance to the Bund and Nanjing road.

Business

10/10

Exceptional

20 Mar 2024

Verified traveler

Nice view, very good service. Hotel slightly aged by Asia standards but overall still good. Would consider for future stays

Friends_and_family Family

6/10

Pleasant

08 Mar 2024

Martin

solid short stay. A little old school in terms of decor but I guess that’s what one expects from an American hotel chain. Good front of house, fair pricing, quality beds. We had one or two hiccups at one of the in-hotel restaurants (JW California Grill) which were recovered with a complimentary meal. Would recommend the hotel. Would suggest to the hotel management that a competent manager for the restaurant is needed.

4/10

Poor

01 Feb 2024

Robert

Restaurant food quality and service was far below JW standards. Make sauna had laundry drying in it! Nobody checking it or dealing with it! Font desk staff is excellent.

Business Self

10/10

Exceptional

01 Jan 2024

Ricardo

Awesome Hotel!

Leisure Self

10/10

Exceptional

27 Nov 2023

Margaret

Very convenient located and nice property

Leisure Self

10/10

Exceptional

25 Nov 2023

Shijin

服务设施和工作人员的服务态度

Leisure Family

8/10

Excellent

30 Oct 2023

Maria

Staff receptive to needs. Hotel is a little worn down. Our first room had problems with the toilet. Got upgraded and curtains had holes.
Area around the hotel is very good.

8/10

Excellent

21 Sep 2023

Rajeev

Excellent hotel with horrible wifi

Wifi was horrible simply horrible and hotel has no explanation

Business

10/10

Exceptional

03 Sep 2023

Hendri

great stay, from the services, the property & the location everything is unbelievable.

Leisure

6/10

Pleasant

21 Aug 2023

Verified traveler

No one speaks English and the bars and restaurants are still on covid timing with staff leaving and service stopping at 9pm

Business

10/10

Exceptional

05 Aug 2023

Haibing

Nice view

Leisure Family

10/10

Exceptional

16 Jul 2023

MARCELA

The hotel is amazing. The concierge was the best, he helped us a lot, thanks to him.

10/10

Exceptional

16 Jul 2023

Yongge

Very good

Family

10/10

Exceptional

10 Jul 2023

Laura

What a fabulous hotel. The rooms were spacious and lovely, the food in the hotel was also great. Highly recommend the JW Marriott in Shanghai, you will not be disappointed.

Business_and_leisure Family

6/10

Pleasant

13 Mar 2023

Yingchieh

Beware of deposit

I was asked to deposit $1000 rmb upon checking in, though all the room fee was paid in advance . I only found that they don’t give the deposit back if you don’t ask it when you check out. It was very hard to believe it’s not a scam.

Business

10/10

Exceptional

22 Jan 2022

Tae Hyung

Best service in town

After a meltdown incident at the airport, quickly booked JW and went over. I probably wasnt in the best state of mind but reception, I believe it was Claire, was so gentle and friendly that I was able to regain composure. Got to my room and realized that I was extremely early for the check in.
2 years into covid, I've started seeing service levels deteriorating at many international businesses, including hotels. JW is a clear exception and this shows how serious they take their service standards. Well done.

Friends_and_family Family

10/10

Exceptional

11 May 2021

traci

Excellent stay cation

JW Marriott is a beautiful hotel in a prime location, right in People's Square. Metro is a 2 min. walk.
Beds comfy and room average size and very clean and top notch. Views are excellent and staff is very helpful.
Breakfast buffet is excellent and views from breakfast room on 38th floor are fabulous. Highly recommend staying here and getting the breakfast room rate.

Friends_and_family Friends

4/10

Poor

18 Apr 2021

Grant

Not as advertised. Paying for the view.

Picked the Junior Suite based on pics used on website for this room. Specifically requested that the toys advertised in the room were provided. Was told upon arrival that the toys were not part of the offer. No attempt to provide any toys or entertainment for the kids, like was advertised. Furthermore, the bathrobes and towels felt like sandpaper. At this hotel you are paying for the view. Didn't experience anything else to justify the high price.

Friends_and_family Family

8/10

Excellent

29 Dec 2019

Raphael Mwangi

Excellent Location

Excellent location.

Partner

10/10

Exceptional

15 Dec 2019

Edward

Good stay at the JW Tomorrow Sq

quick 2 day business trip and all went well with hotel. central location, easy walk to Xintiandi for diner and drinks. caught train in from factory visit to Shanghai Railway Station and only 3 metro stops and a short walk to hotel. Good breakfast spread. All around good stay. The only downside was the hotel had no airport shuttle van. I think the other JW in town has a shuttle.

Business

10/10

Exceptional

27 Oct 2019

Verified traveler

Great location and great view from the room and executive lounge!

Leisure Family

6/10

Pleasant

12 Sep 2019

Verified traveler

Is expensive compared to other hotel with more modern and newer space. The view is nice, but is kind of difficult the accessibility.

Business Partner

10/10

Exceptional

22 Jul 2019

Thomas

very good.

8/10

Excellent

17 Jul 2019

Verified traveler

Great location-needs help with service and Englis!

This hotel has a lot of positives but needs to improve in several ways. The English level of the servers is not sufficient to deal with international guests. We ate 3 meals in the restaurants over 2 days and had issues communicating over very simple requests each time. They also don’t seem customer service oriented enough. For example, at dinner in the California Grill (which has 0 ambiance btw), I asked for a scoop of ice cream with Bailey’s Irish Cream liqueur poured on top. When they brought it, they said they had run out of Baileys so they put some chocolate shavings on top. Maybe asking me if I would have preferred a different liqueur would have been better. At breakfast, I was shocked to find out that they didn’t have any xiaolongbao on the expensive buffet—that dish is a signature one for Shanghai! We also ordered iced mochas for breakfast and were told they didn’t have that. Then when we ordered iced coffees, they brought us hot coffees.

Family

10/10

Exceptional

11 Jul 2019

Verified traveler

The best hotel I ever stayed, will stay there again next time when I am in Shanghai

Business_and_leisure Family

10/10

Exceptional

23 Jun 2019

Verified traveler

Awesome place, the best hotel I ever lived in Shanghai

Business_and_leisure Family

10/10

Exceptional

06 Jun 2019

Yeo

Excellent services

It was great. The service provided was tip top awesome.

Partner

8/10

Excellent

11 May 2019

Verified traveler

JW Marriott is up in the scale of Western brand hotels in the world. When a customer looks for this hotel , most probably looks for a good western style hotel experience. The staff was very courteous but lacked enough training , English is poor , food quality so so . The concierge service seems in a hurry always and you don't \"dare\" to ask them all the questions you need to move in this city where English is not well spoken . I was expecting more ....

Leisure Partner

10/10

Exceptional

16 Apr 2019

Verified traveler

Location is good. Breakfast is also extensive on the 38 floor. Got a nice view on 57 floor

Business Self

10/10

Exceptional

19 Mar 2019

Verified traveler

It's walkable and close to People Square and shopping center. In addition, metro lines are close by.

Leisure Family

10/10

Exceptional

13 Feb 2019

Verified traveler

Great area, beautiful building, nice staff, very clean, but the breakfast is little expensive , over all I give A!

Friends_and_family Family

10/10

Exceptional

11 Feb 2019

Cindy

REVIEW

I had a great time at this hotel. They called for my taxis whenever I needed it, helped write my destinations of interest in chinese so the taxi drivers would know where i was going if I was travelling solo, and when i needed pads because i ran out of my own they went and brought them to my room in meer minutes. Almost all their employees spoke English and if they didnt they immediately found another employee who could. My only critic would be on the website include the extra 2000 yuan deposit so people know that its required, in case they dont bring enough cash.

Partner

10/10

Exceptional

27 Dec 2018

Cheng

One of the best hotel I’ve ever stayed in Shanghai.

10/10

Exceptional

19 Dec 2018

Verified traveler

Great view, well appointed rooms, comfortable bed, 5-star service

Business_and_leisure Self

8/10

Excellent

17 Dec 2018

Leung

Good location and service, wil l stay again with family 😀

Family

10/10

Exceptional

10 Dec 2018

Verified traveler

I like everything!! Good service, clean and beautiful

Business Family

10/10

Exceptional

03 Dec 2018

Heather

Fantastic location

Fantastic location and everything about this hotel is world class

Partner

10/10

Exceptional

27 Nov 2018

john

Always the best

Great location great staff. Excellent service?

Partner

10/10

Exceptional

24 Nov 2018

James

The view from the executive lounge was fantastic. The view from my room was good but would have been better if it was a corner room and faced Shanghai Tower and Jin Mao.

Business Self

10/10

Exceptional

15 Oct 2018

businesstravel

Nice location. Close to all must-see places. Can walk or take a cab (cheap).

10/10

Exceptional

14 Oct 2018

Edward

Great hotel in a great location. 5 star experience

We had a very pleasant stay at this hotel. The location was outstanding, centrally located to restaurants, subway, walking to popular areas. The hotel staff was friendly, pleasant and helpful. The restaurants in the hotel were very good and the breakfast buffet had many choices. The room was clean and comfortable with many amenities.

Partner

8/10

Excellent

13 Oct 2018

Verified traveler

Good location. Staff were helpful
Walking distance to shopping area

6/10

Pleasant

10 Oct 2018

Verified traveler

Unpleasant stay

The front desk clerks were not pleasant nor professional to deal with! However, the clerks at executive lounge were very nice and professional! The rooms need to be updated to JW standard.

10/10

Exceptional

24 Sep 2018

SJ

Posh hotel with warm & friendly staff

Close to popular spots like Starbucks Reserve Roastery and malls like Raffles City. Getting up to the 38th floor reception could be quite a wait during busy periods. Room was awesome with the amazing view of Shanghai, bed and pillows were great albeit pillows a bit soft. Room decor and furniture a little dated, but luxe nonetheless. Ylang ylang soap & shampoo was great :)