Name: THE ONE Shanghai Downtown, Vignette Collection
Address: No. 601 Fengyang Road, Jingan District, Shanghai, 200041, CN

6/10

Pleasant

18 Jul 2026

Fang

Laundry machine is combine washer and dryer in every single room. It’s convenient but not efficient. Staff are nice but need to improve their hygiene awareness, please don’t put bath towel in sofa. Hotel’s location is wonderful which is nearby subway can go to transport hub.

Friends

10/10

Exceptional

04 Jul 2026

Rishi

Really well located property, minutes from the famous Louis Vuitton boat as well as a shopping centre. Smooth check in process with the only extra's charged being a roll out bed. Little bit annoyed at the extra charge as the room description did say it slept 3 but in this case, it clearly didn't. Friendly front desk service. The breakfast was below par compared to other five star hotels, so this is one area that requires improvement.

Family_with_children

8/10

Excellent

27 Jun 2026

Ann-Brit

Overall, I had a good stay. I chose this hotel for a longer business trip because it offered a kitchenette and laundry facilities. The laundry was very convenient, but the “kitchenette” was disappointing, as there were no plates, pots, or pans provided, making it difficult to actually use.

The hotel itself is quite old, and it shows. There were scratches in many places, and the bathroom cabinet had visible water damage with a corner missing. While nothing was unusable, the property could definitely benefit from some refurbishment.

Breakfast was decent, with a mix of Chinese dishes and a small selection of Western options. However, it became repetitive after staying for a while. The made-to-order egg station was a nice touch and one of the highlights of breakfast.

Overall, it was a pleasant stay, especially for a business trip, but there is room for improvement in terms of maintenance and the kitchenette amenities.

Self

10/10

Exceptional

17 Jun 2026

Arun

great location

10/10

Exceptional

13 Jun 2026

Cheng

The staff always smiles; they are very helpful. Fruit punch with ice is available to any guest walking in, just enough to cool down a thirsty tourist from outside. What I like most is the available in room laundry machine and dryer. In addition, the bathroom has natural night and nice view.

Family_with_children

8/10

Excellent

27 Nov 2025

Muhammad

It is definitely not the same standard as other Kempinskis in the world, as the property is in dire need of repair and refinement, and the service staff are less friendly than the typical Shanghai person - the check-in staff seem to operate in a way as though they’re doing us guests a favour, and behave with a very strange air of superiority complex - which is totally laughable when I remind myself this is a Kempinski, a supposed five star hotel in Shanghai and yet they feel it’s their duty to make hotel guests feel not great. :D However we were there for holiday and just shrugged it off as we did not want to let bad service affect our time in Shanghai. Cleaning staff were friendly and thorough, greeting and acknowledging us along the hallways, and could definitely teach the counter staff a thing or two about good customer service.

Leisure Partner

10/10

Exceptional

17 Sep 2025

CHRISTIAN

Fantastic location in downtown Shanghai with many restaurants and shops nearby.

Friends_and_family Family

10/10

Exceptional

15 Jul 2025

James

Fantastic room and location! :)

Business Self

10/10

Exceptional

23 Oct 2024

Jim

We will stay in the property again if we go back to Shanghai.

Leisure Family

10/10

Exceptional

25 Sep 2024

Rong

I have stayed here for many times. It has been great every time. Staff was friendly and accommodating. Area around the hotel was convenient. Lots of restaurants, shopping and easy access to public transport ( close to 3 subway lines)

Leisure Partner

8/10

Excellent

08 Aug 2024

Julia

Hotel was good value but room was tired. The outdoor terrace was often locked away behind’s what looked to be a room door and was very basic with no bar. So overall our stay was fine.

Leisure Family

10/10

Exceptional

03 Jun 2024

Verified traveler

Fantastic

Really great location, state of repair and staff. Highly recommended!

Business

2/10

Poor

30 May 2024

hongxiang

Hotel definately needs renovation

10/10

Exceptional

04 Apr 2024

Zhenyu

Well located and spacious.

Leisure Partner

8/10

Excellent

03 Apr 2024

Zhuang

The hotel is old.

Business_and_leisure Family_with_children

10/10

Exceptional

27 Mar 2024

Dashel

Will come back

Good location, and room has an air-con unit that is controlled in-room. I can decide if it's a cooling or warming function. Room is big. The shower room looks a bit worn out, but in-room aircon is really important because I stayed in another hotel in Beijing in the same trip that only had central aircon and it was only warming function for 20degC days..

Partner

8/10

Excellent

22 Mar 2024

Ah

Wifi connection is very bad

Business Friends

10/10

Exceptional

18 Dec 2023

Manuel

Wonderful hotel, room and service. Restaurant the food is so so.

Business

4/10

Poor

05 Oct 2023

Wenyi

The room floor and sink are not clean. The lights quite dark.

8/10

Excellent

09 Dec 2019

Verified traveler

Staffs are friendly. The room is clean and there is washer in the suite that very convenient for us to wash and dry our winter clothes. Overall is good.

Leisure Family

10/10

Exceptional

03 Nov 2019

Verified traveler

good location, nice size of the apartment, convenient ambience, helpful staff

Leisure Self

10/10

Exceptional

28 Oct 2019

EDIE

Great place ❤️It！ will stay again! Excellent service! Best location.

Friends_and_family Family

10/10

Exceptional

10 Sep 2019

Verified traveler

Great location and excellent services. Will stay here again.

10/10

Exceptional

02 Aug 2019

AlanCui

Always good but the checkin was a little slow because one room was cleaning when I asked the hotel staff. She told me to come after 1pm when I arrived at 11:30am, then I came to hotel again around 12:50pm to checkin, she said the room was not ready yet and asked me to wait another 20 minutes.
Except above, everything is good.

Business Self

10/10

Exceptional

28 Mar 2019

Mark

All the Key Elements

Really large suites with great bedding, excellent water pressure and very nice service. The breakfast buffet was just the right size.

10/10

Exceptional

27 Feb 2019

Verified traveler

Very good

Excellent location, staff and nice accommodation.

10/10

Exceptional

21 Feb 2019

Pei Li

Great service and fantastic rooms!

Great location, quiet and spacious rooms, service was good with attentive staff. One of the best hotels I have stayed in Shanghai.

10/10

Exceptional

16 Oct 2018

Verified traveler

Good spacious serviced-apartment type of hotel

Good spacious semi-luxury serviced-apartment type of hotel, nice location, everything was great!

10/10

Exceptional

09 Jun 2018

Verified traveler

Great place with large comfortable rooms and good location.

2/10

Poor

06 Dec 2017

Ingrid

A disaster

From the time we checked in to this hotel we had problems. They did not have any town cars for us to rent for the day; as they mentioned on their website. When we did get to our room the AC was not working so, there was a technician in our room for 3 hours and that was at 8.30pm!!! We just landed in Shanghai and had the tech in our room for three hours. Then the next morning we realized that the safe was not opening or closing for us so we had to call front desk. This time it took another two hours before we told them that we did not want to spend more time in the room to get this fixed. So, the whole time we were staying at this hotel we did not have a safe to put our passports away. The room was not as nice as it is on their website, it is a little run down. My husband and I would not recommend this hotel to anybody we know. It was a disaster it ruined our vacation.

10/10

Exceptional

08 Nov 2017

Verified traveler

Great customer service. The front desk and the door man went out of their way to provide me useful info about my trip in Shanghai.

8/10

Excellent

03 Oct 2017

Jenny

Nice stay

I have stayed at One suite for several times now. It is a nice apartment style hotel with large suites. Location is perfect for us. Close to several subway lines and there is a mall nearby which just opened recently. So plenty of choices for restaurants.

However, the rooms are getting a little dated. Need some maintenance and updating. For some reason, there is no air conditioning in the hallway, but room air conditioner works well.

All in all we had a good stay.

6/10

Pleasant

25 Sep 2017

Verified traveler

There were old stains in the shower place, and the elevators were dated. We wanted to cancel at least the last day out of our 3-day reservation if we couldn't cancel two nights after staying there for the first night; but we were told that we wouldn't be able to receive any refund if we chose to cancel.

Family

10/10

Exceptional

27 Aug 2017

Stat

Better than a hotel - it's an apartment

Everything was great (being able to wash clothes in the rooms washer dryer combo was awesome). Excellent English speaking staff. Only issue was that I broke a glass and when they sent someone to clean it up they didn't do a very good job (there was still dangerous pieces around, not a very thorough job). But since I broke the glass in the first place I really can't complain too much :)

10/10

Exceptional

11 May 2017

STEVEN

Fantastic in all ways

We had a 4 day stay in the One exec Art Deco suite and found it to be a haven in the midst of this hectic city. The suite was so comfortable, well equipped, stylish and we would definitely stay there again and recommend to all. The staff were unobtrusive but there when needed and the reception manager Lucas Vogel was exceptional in his help when our flight cancelled at the last minute. Great location, very close to metro and everything you could need. We had a fabulous time.

Partner

6/10

Pleasant

26 Mar 2017

Verified traveler

Good service

It is located in CBD and lots of restaurants around. The hotel staffs are nice and helpful. The room layout is good, but it is a little bit worn out. The hotel rate is relatively high for this quality.

8/10

Excellent

20 Dec 2016

Francis SC

Big and comfortable room

The room size is good, value for the money. Service is okay, but not exactly like a five star hotel. Location is a little off the main road but access is not difficult. The surrounding area used to be a little down market but recently renovated buildings next door has added a few restaurants and bars that offer a lot more choices for lunch and dinner. Trying to get a taxi is a problem though, especially at rush hours.

Partner

8/10

Excellent

03 Dec 2016

Kamal Kumar

Perfect for long stays

The property and it's location was fantastic. The rooms are totally suitable for long stays coz of the kitchenette in the room and a few departmental stores just opposite to the hotel.
However, during our stay we had to get the blinds of the bathroom changes as it was dysfunctional. This should be done prior to the guest arrival.

8/10

Excellent

03 Nov 2016

Peifu

Great hotel in a good location

Hotel staff is friendly and helps to upgrade my room. The hotel is within walking distances to restaurants.

8/10

Excellent

28 Oct 2016

Dominic

Quality rooms and 5 star - Very poor internet

Very well appointed room, bathroom with the addition of cooking facilities and washing machine. Comfortable, quality and very central location. 5 minute walk to Metro and West Nanjing Road Shops. Poor Internet. If you want to work and need internet facilities think about staying some where else. Slow and unreliable. I have stayed twice in two years and the internet still is disappointing. I will not stay again despite everything else.

10/10

Exceptional

18 Oct 2016

Rekha

Excellent and great value for money

Excellent and great value for money. Courteous English speaking staff and more than willing to help

Partner

8/10

Excellent

18 Dec 2014

Stan

Good business hotel

I stayed in this hotel for a week while working in our Shanghai office. I like having the extra room of a suite. Internet was very good, but of course in China you must use a VPN service in order to have any performance or to access many of the sites you want to see. Our corporate email service is based on Google so VPN is a necessity.

I did not eat in the restaurant so can't comment on that. This hotel is next door to the Shanghai \"fake market\" so if you want knock off clothing, electronics, etc this is a great location. I have learned my lesson on most of the fake stuff but there are a number of prescription eyeglass vendors. I got a spare pair of glasses made for $65 USD and went back for a prescription set of sunglasses at the same price. I am happy with those and they were able to read my prescription from the pair I was wearing.

English spoken at the front desk. Good TV selection with two english movie channels and several other english stations. Hotel is managed by Kempenski so there is a slight German tilt to things. Not a bad thing at all. I will stay here again.

10/10

Exceptional

02 Oct 2014

Frederick

one day stop

I was very pleased with the room. Clean and comfortable. The cost was reasonable.

8/10

Excellent

24 Aug 2014

Paul

Brilliant Hotel in the Centre of Shanghai

Hotel very good, 5 minutes walk to West Ningjang Metro Station, 10 minutes to People's Square Metro Station. In room WiFi good. Most staff encountered very polite. Check in took approx. 15 minutes due to the booking not showing on their systems. Room very comfortable. Gym well equipped, but the pool looks very different to what is shown (the pool itself equivalent to that of a 3 star hotel). Amazing views. Overall, definitely one of the best hotels in China (inc. Hong Kong) I have stayed.

8/10

Excellent

30 May 2014

Verified traveler

Convenient Hotel

Had a good experience. I would recommend this to friends and stay here again.

10/10

Exceptional

05 May 2014

Jason

excellent hote

Despite all the things this hotel does right, the most impressive is the a/c. Unlike so many hotels in China which have centralized heat in the winter and early spring, this hotel's suites have dual climate control which makes the room extremely comfortable...Excellent bedding and pillows, and the rooms are laid out very well...overall, probably my favorite hotel to stay at in China..

10/10

Exceptional

25 Mar 2014

Sirirat

Nice hotel. The room is perfect. Kindness service.

10/10

Exceptional

20 Feb 2014

Stanley

Weekend stay

Everything is excellent. Staff were very helpful.

6/10

Pleasant

04 Feb 2014

WeiBelle

Staff to improve on communication with guests

Overall the experience was ok however I find that the staff at the front desk in the morning was somewhat disappointing. Booked an airport transfer the evening before to leave at 7am the next morning. We went down to the lobby at 7am and waited for more than 10 minutes for the car to arrive. Spoke to the front desk staff and he was clueless of what was happening. He didn't even bother whether we were late for our flight or not. He later called the limo and spoke in mandarin. After the call, he didn't even bother updating us on the status of the car...whether we need to give another 10 minutes or explain why the car was late etc. So we continued waiting which seem forever. Finally the car arrived and he did not even come to us and tell us but expect us to know that our car has arrived. Anyway, we got in the car and goodness, the car was dirty! There was bits and pieces of groundnuts in the car and we felt it was simply unacceptable considering the price we pay for the transfer.

8/10

Excellent

14 Dec 2013

tina

spacious room good location

The room is v spacious with washing machine, iron, cooking utensils. But we can't find any hooks in the bathroom which is a little inconvenient. There is no washing powder provided. And also the heater in the room is not working too well. We were told there are two remotes for controlling the heat, one for the living n one for the bedroom. But we can only find one for the living. Overall the stay there was a good one.

10/10

Exceptional

12 Nov 2013

miracles

Great stay with super service

Excellent hotel. Friendly service for our family business stay.clean and luxurious. Staff very helpful and friendly. We recommend this hotel

10/10

Exceptional

12 Nov 2013

ian

great price for its offerings

very convieniently located... short walk from almost everywhere in downtown.. friendly stuff.. just one small issue as i checked in where my first name and last name was mixed up and from a Mr. To Ms... took the hotel sometime to check me in as they werent able to find my reservation. i think its more the portal's way of recording our reservations.

Family

10/10

Exceptional

06 Oct 2013

Philip

Great hotel for the most part

Spotlessly clean rooms, all of which are suites. This is a GREAT amenity, especially since I HATE packing dirty laundry to come home. It is a REALLY nice amenity and highly convenient to be able to do laundry from the comfort of your hotel room.

8/10

Excellent

12 Sep 2013

Rolno

very comfy bed and spacious room.

overall stay was pleasant. only thing a little too \"stingy\" on the amenities like shower gel & shampoo...also didn't really like the housekeeping kept asking if wanted to clean room, especially the last day claiming that housemaid knocking off work at 5:00pm ? stayed for 5 nites and only once one of the housemaid whom did a nice job placing a bottle of water with a tumbler by the bedside and placed a mat with my slipper beside, the commendable thing was she didn't even take the tips i left by the bed for them. anyway, will stay there again.

10/10

Exceptional

12 Aug 2013

Yvonne

'The One' Shanghai was Certainly THE ONE!

I enjoyed my stay at 'The One' in Shanghai immensely. The room was brilliant, as was the entire property. All Hotel staff were helpful and the housekeeping was faultless. The location was excellent .I am a business traveller and will certainly stay at 'The One' again. It was also incredible value for money.

10/10

Exceptional

11 Aug 2013

Terry

The One Shanghai

Fantastic hotel, the only negative I have is that the breakfast was ordinary for the price you paid, if they could improve that it would be perfect.

8/10

Excellent

27 Jul 2013

Verified traveler

Nice Hotel with a good Gym

Nice hotel, best gym I found in Shangahi so far which was important for me. Not the best location but close enough for everything

10/10

Exceptional

27 Jul 2013

Verified traveler

Nice new apartment style rooms

New, clean and spacious, I would stay there again.

10/10

Exceptional

24 Jun 2013

jer

I would return

10/10

Exceptional

05 Jun 2013

Verified traveler

Convenient location

The hotel is very conveniently located and is near West Nanjing Road. Room views from the 22nd floor was very good. There is a functional kitchen which helped us as we were traveling with a small kid.

10/10

Exceptional

24 Apr 2013

Matthew

This hotel was awesome. Clean rooms, large by Shanghai standards. Rates were reasonable. Close to excellent brand name shopping. Quiet rooms and hallways. I will stay here again.

8/10

Excellent

03 Apr 2013

Verified traveler

Reasonable rate and comfort

Rooms are reasonably large, clean and comfortable. The floor plan is a little odd, maybe due to the small lot size where the building stands, but it is quiet and offers good privacy. The small front desk and the inefficiency of the receptionist is a slight negative.

10/10

Exceptional

24 Mar 2013

Nobu

Comfortable for business traveler

Managed by Kempinski, the hotel really gave the sense of luxury and functionality at the same time. Facing to a bit corner street, it gives a slight difficulty for tax driver to reach out. Also, the in-roon dining is not existent as this is really a hotel with kitchen.

However, without these two minor concerns, I'd just like to recommend the hotel to business travelers - the standard room is like a suite and you get a very nice desk and a round dining table, on which you can have a little meeting with your colleague, too (which we did).

8/10

Excellent

25 Sep 2012

Verified traveler

Good business hotel. Should have some food when you get to the hotel late.

10/10

Exceptional

10 Jul 2012

Verified traveler

every thing was perfect

New hotel , Clean , Near to shopping centre .....

Family

10/10

Exceptional

02 Jul 2012

Ali

every thing was perfect

New hotel , celan rooms , full furnished equipment , friendly staff , near to city centre and shopping markets , nice gym with swimming pool .

10/10

Exceptional

05 Jul 2026

MASASHIGE

チェックインが15:50頃までできず、少し困った。
それ以外は手続きもスムーズ、カウンターの対応も大変良かった。

Self

10/10

Exceptional

08 Jun 2026

Rafael

Muy buen lugar y bien ubicada

Partner

10/10

Exceptional

26 May 2026

JOOHEE

오래되긴 했지만 낡은것과 더러운것은 다른문제로 욕실 실리콘에 살짝 곰팡이가 있긴했지만 침대시트, 옷장, 소파 식탁등은 깨끗해 사용하는데 더럽다고 느껴지지 않았습니다.
방도 넓고 거실도 넓었습니다. 주방이 협소하긴 했지만 호텔은 요리를 하기위해 투숙한게 아니라 적당하다고 생각됩니다. 세탁기도 있었으나 일정이 짧아 사용하진 않았고 룸클리닝도 매일 해주고 물도 넉넉하게 채워줘 부족함없이 잘 쉬었습니다.

Friends_and_family Family

2/10

Poor

24 May 2026

Tin Ian

作為洲際的Vignette Collection旗下酒店，我原本抱有很高期待，尤其在預訂備註中已特別強調「清潔衛生」是我最重視的事項。但這次入住體驗遠低於期待。
最嚴重的問題是浴室衛生。浴缸、牆面、瓷磚接縫及淋浴區的矽膠嚴重發黑、開裂、發霉並多處剝落；Hansgrohe花灑中心螺絲嚴重生鏽，積滿厚厚的水垢；AXOR浴缸龍頭也有明顯水斑和污漬。這些衛生問題讓我感到不安和擔心。此外，電視後方積塵嚴重、沙發有線頭、冰箱有鏽跡、餐具有水痕等細節，也影響了整體體驗。
入住時前台服務也令人失望。接待員的名牌是倒過來的，只確認了入住天數，沒有確認我要求的高樓層、非後方房間等細節，也沒有告知泳池正在維修，更沒有主動介紹酒店設施。
發現房間問題後要求換房，後續向值班經理和客房主管說明真實原因時，對方沒有表現出真誠的歉意還會說出是人手問題而導致，也完全沒有提出任何補償或後續跟進。
希望酒店管理層能認真重視這些問題，徹底改善客房衛生標準、員工服務態度及投訴處理機制。否則很難讓我再次選擇入住。

Self

8/10

Excellent

17 Nov 2025

I-Lin

地點好、房間大

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

Rafael

Fantastic location in Shanghai.

Business

8/10

Excellent

19 Oct 2025

Kristian

Ikke pengene værd

Fint hotel. Dog langsom indtjekning. Hotellet lever ikke helt op til prisen. Faktisk har jeg boet på hoteller der koster det halv hvor det har været bedre. Vil jeg bo der igen? Tvivler jeg på

Business

8/10

Excellent

14 Aug 2025

Hiromichi

景色いい部屋だった

Leisure Family

10/10

Exceptional

30 Jul 2025

JOSE MANUEL

Los cuartos muy cómodos y buenas instalaciones