Name: Westin Kaanapali Ocean Resort Villas
Address: 6 Ka'l Ala Drive, Lahaina, 96761, US

6/10

Pleasant

23 Jul 2026

Victor

I was very disappointed with the room, no ocean view , just to the parking lot and same view of the mountains, I went to the from desk and unfortunately the car not do anything boI booked throughout expidia .

2/10

Poor

18 Jul 2026

Alex

There needs to be open and appropriate communication with the property. Do not sell Ocean View rooms when the rooms face a parking lot and nothing by the ocean or with a view.

Family_with_children

10/10

Exceptional

02 Jul 2026

John

Super clean room and buildings. The pools, chairs, and the towel check out were all easy.
The beach area was also great - the snorkeling was outstanding! Overall great place to stay.

Partner

10/10

Exceptional

01 Jul 2026

Nicolle

Loved this property! Very clean and great service. Good food. Location is 10/10

Family_with_children

10/10

Exceptional

21 Jun 2026

Nathalie

Beautiful property, restaurants , Bars, pools on premises. Kids activities on property… amazing location

Family_with_children

6/10

Pleasant

24 May 2026

Hanan

I booked an ocean view and paid for an ocean view, but I got a partial ocean view

Partner

10/10

Exceptional

17 May 2026

Bret

The friendly employees and the beauty of the grounds was exceptional! We plan to come back again!

Partner

10/10

Exceptional

04 May 2026

William

EXCELLENT

10/10

Exceptional

02 May 2026

Ryan

Everything was AMAZING & PERFECT!!!! Definitely will return

6/10

Pleasant

23 Apr 2026

Robert

We booked a room with a balcony and an ocean view. The balcony was a juliet syle (could not go onto) nd the ocean view was poor.

Partner

10/10

Exceptional

13 Apr 2026

Michele

Never a bad stay here!!

8/10

Excellent

10 Mar 2026

Marjorie

The room didn’t really have a balcony, just a very narrow space about 12” wide that you could stand on, no chairs would fit. Also, the ocean view was very very small. These two things were very disappointing since the room was advertised as having a balcony. Our room smelled heavily like marijuana when we first arrived, and the toilet had not been cleaned. When we asked to switch rooms, we were told they were at 98% capacity, and there were no comparable rooms. So the value for what we paid seemed high. They mostly remedied the smell situation the next day, but we still smelled it somewhat later in the week and wondered if a neighbor was smoking in their room, and it was coming through our vents. Overall, we enjoyed the resort, the snorkeling right on the beach in front of the resort was wonderful, the pools were so nice, the bed was very comfortable, and the kitchenette was more than adequate for what we needed. The restaurants on site were pricey but very good. The property grounds were beautiful and well-maintained. The location is great, and close to so much. The shuttle to other nearby Westin resorts and shopping and dining was nice.

10/10

Exceptional

24 Jan 2026

WILLIAM

Staff friendly, great room and cleanliness. Amenties were excellent.

8/10

Excellent

29 Dec 2025

Zhengya

The resort is great as always. It feels great to stay in a condo in Hawaii. The only thing to call out is we reserved an ocean view room and paid premium but the room we got only has limited view of ocean. The room is on second floor right next to a public parking to a beach park.

Leisure Family

10/10

Exceptional

27 Dec 2025

Koushik

Clean room, house keeping

Friends_and_family Family

10/10

Exceptional

13 Dec 2025

hao

Perfect stay

10/10

Exceptional

26 Nov 2025

Julia

We loved our stay for our family of 4! We had access to several different pools and restaurants. The pool was a tad cold for my liking but the kids didn’t seem to mind. You’re right at the beach which is amazing. There’s a free shuttle to whaler’s village which is a huge perk. We stayed in a one bedroom condo and having a full kitchen was amazing. We will definitely be back!

Leisure Family_with_children

10/10

Exceptional

23 Nov 2025

Carl

Excellent

Leisure Partner

10/10

Exceptional

16 Nov 2025

Amanda

Clean room, amazing staff and great location and beach access

Leisure Partner

8/10

Excellent

25 Oct 2025

John

“VIEW”???

OCEAN VIEW ROOM HAD TO LOOK OVER 2 PARKING LOTS AND UNDER TALL TREES TO SEE A SMALL PATCH OF WATER - HORRIBLE FOR AN OCEAN VIEW ROOM

Partner

8/10

Excellent

14 Oct 2025

Holly

Laundry and kitchen were a great bonus, wish our unit had a balcony. Room was quiet and clean. Housekeeping was super late in the day whcih was sometimes incovenient

Partner

10/10

Exceptional

11 Oct 2025

Joseph

Everything was perfect. Great job by all the staff.

Leisure Partner

10/10

Exceptional

07 Oct 2025

Donald

Great room, great view. Easy parking and a free shuttle to local stops for shopping etc. we had a great time here snorkeling on the beach was amazing at this location.

Leisure Partner

10/10

Exceptional

07 Oct 2025

Johanna

Great location, lots of amenitie

8/10

Excellent

07 Aug 2025

John

Nice resort, lots of kids and families. Some said to go after school starts, it not as crowded and very few children. That being said we did have our grand children with us and they had a ball!! Beach was close with some of the best snorkeling just 10 yards out! Green Hawaiian Sea Turtles and lots of colorful fish. Overall we were very pleased with everything.👍❤️

Leisure Family

8/10

Excellent

07 Aug 2025

Anne Marie Francesca

We had a wonderful stay at the Westin KOR! It was so comfortable especially the beds! The pools were so fun and our kids had a blast. We loved the beach, the boardwalk and the parking too it was so easy to get to our villa.

There was a tsunami warning while we were there which took up one day of vacation, we didnt get a text to evacuate

10/10

Exceptional

30 Jun 2025

Krista

Too many pools that kids are allowed in. The adult pool at the Westin next door was small and people walked through the area constantly no privacy no music no bar
Everything closed too early !!!

Leisure Family

10/10

Exceptional

09 Jun 2025

Christine

The resort was beautiful. The hospitality in all seas was top notch.

Leisure Family

10/10

Exceptional

28 Apr 2025

Tedd

We loved the Westin Ka'anapali, our first time staying in Maui. Room was awesome-- quiet, comfortable, and clean, as was the pool and walk out to the beach. Staff was super friendly, and we loved the cats, too.

Leisure Family

8/10

Excellent

06 Apr 2025

Tarun

Nice property, with good access to the beach, but I don't think we will go to this facility again. The staff were not polite. We had to wait for 15 minutes to check in to the resort, although there was no line. There was only 1 person at the check in desk at 2 PM in the middle of the day, who was on the phone while totally ignoring us and keeping us waiting. There are only 2 restaurants, with no options for fine dining, restaurant food is overpriced and very average. We had to walk to another tower every day to eat breakfast buffet, which by the way was very underwhelming and overpriced.

Leisure Family

8/10

Excellent

07 Mar 2025

Margaret

Liked the beach. Liked the boardwalk for walking. Liked the policy re lounge chairs and their enforcement of the policy. Restaurant options were limited. Staff were always friendly and helpful. Auntie's Kitchen was rather mediocre. Duke's nearby was better. Would have like to know beforehand that units have washer/dryer as we would have packed less.

Leisure Family_with_children

10/10

Exceptional

02 Mar 2025

Peter Kurt

Great family vacation. Stayed with kids and grandparents. Full kitchen allowed you to choose when to go out for meals and when to just cook in the unit. Barbecues were great. Beach right at the resort had great snorkeling. Kids and family had a great trip. Would stay again.

Leisure Family_with_children

10/10

Exceptional

01 Mar 2025

Anna

The Westin Ka’anapali Ocean Resort was a perfect landing place in Maui. It had fantastic units with comfortable beds, full kitchen and laundry. The resort was beautiful - large majestic lobby, beautiful pools, coffee shop, water sport facility and several outdoor eating options. We had a great stay!

Leisure Family

4/10

Poor

10 Feb 2025

Nichols

Disappointment of Advertised rooms

I actually own at this time share property but decided to pay for a week and go whale watching. First of all they were referring to my last name as my first name and could not find my reservation. I had reserved an ocean view room which ended up being the last room in the hall on second floor which looked directly into a cement wall while sitting in a chair on the balcony. If you stood up and leaned over the plastered balcony, you could see distant ocean in the trees. They would not upgrade, change rooms or address it. Actually very rude and told me to go through third party—-YOU. I had no choice except for to keep the room that I had to pay at the desk. I was disappointed that they advertise it as ocean view and it was the worst ocean view I ever got.

The hotel can not help you at all once you book at hotels.com and parking is charged per day which was never mentioned. Disappointing. Your inventory are rooms not sought after.

Friends_and_family Family

10/10

Exceptional

28 Jan 2025

Justin

Great stay

Leisure Partner

8/10

Excellent

26 Jan 2025

Anthony

Hard to find lounge chairs

Leisure Partner

8/10

Excellent

10 Jan 2025

Pamela

room not poolside like requested

It was fine. we didn’t get a poolside room even though we requested some time ago. They completely ignored me request without comment. ok well, we still had fun. the towel cards are annoying .

Friends_and_family Family

10/10

Exceptional

08 Jan 2025

Bradley

This property is awesome, spacious, immaculately clean. Even though it’s a nice walk, The complimentary shuttle service to shops is perfect

Leisure Family_with_children

10/10

Exceptional

07 Jan 2025

Susan

I can't speak highly enough of the personnel at this resort. They exemplified the values of putting the customer first and pursuing excellence.

Leisure Family

8/10

Excellent

31 Dec 2024

Rahul

proximity to the beach and enjoyable for the entire family

8/10

Excellent

30 Dec 2024

Melissa

Great amenities, on the beach, friendly staff!

8/10

Excellent

25 Dec 2024

David

Nice size rooms. Food selection needs to be better as well as gym

Leisure Family

6/10

Pleasant

14 Dec 2024

Hariprasad

It's definitely not a 4 star level hotel just because they ticked the eligibility criteria of a 4 star hotel. The room is below average and did not have sitout balcony and gives a small glimpse of the ocean in a narrow view even though the room I booked is of ocean view type. I will not recommend this to my friends.

Leisure Family

8/10

Excellent

09 Dec 2024

Albina

Very horrible view for the price we paid and we had a smell in our room that we could not get rid of

8/10

Excellent

09 Dec 2024

Debra

Loved it here!!!

8/10

Excellent

28 Nov 2024

zhenhao

overall good experience

Leisure Friends

10/10

Exceptional

21 Nov 2024

Linda

Great property in perfect location adjacent to walking path & snorkeling beach. We loved our one-bedroom unit and enjoyed the resorts amenities including pools and restaurants. Well maintained, very clean, friendly staff, wish we could have extended our stay, but not easy to do at a timeshare property like you can at a hotel. That said, we wouldn't hesitate to return, next time for a longer visit. Mahalo!

Leisure Family

8/10

Excellent

14 Nov 2024

Linda

Loved the shuttle to whalers village.
Had to request housekeeping service twice during our stay as our room was missed ?

Leisure Partner

6/10

Pleasant

10 Nov 2024

Kim

Went on a family vacation, communication with the staff was a bit difficult. Tried to arrange rooms next to family but was told that should have been arranged 1 year ago. Over priced in my opinion..

Leisure Family_with_children

6/10

Pleasant

08 Nov 2024

Dustin

We really enjoyed the property and pool/spa are. Snorkeling was great! Room was nice but didn’t have a light for the toilet, which became a thing. You have to turn on the bathroom light to get the toilet light on. That lead to waking up unnecessarily if you forgot to close the bathtub doors. Also, the food was awful. We had to leave the resort to eat which was a big bummer.

Leisure Family

10/10

Exceptional

07 Nov 2024

Jordan

Great room for a young family with need of a kitchen, washer/dryer, etc. the property was beautiful, great pool & amenities for kids, the beach was beautiful, basic snorkelling in front of the property

8/10

Excellent

23 Oct 2024

Verified traveler

Would definitely recommend for families.

Super friendly staff... gorgeous location with a great beach and many pools to choose from with your kids.

Friends_and_family Family

6/10

Pleasant

17 Oct 2024

Cindy

We thought the property was lovely, but we oaid for a ocean view and when we got there they tried to put us in a room looking over the parking lot due to an owner coming in, but did not want to refund the difference. They gave us a 250.00 resort credit which did not even cover the tesort tax.

Leisure Family_with_children

10/10

Exceptional

12 Oct 2024

Narayan

Good location and ambience

10/10

Exceptional

30 Sep 2024

Terese

This has been our Hotel of choice for over 10 years! There’s 2 Huge Westin Resort Property’s next to other!
Love the beautifully kept property and the restaurant.. Fish Tacos are the Best! Breakfast choices are great and very filling!
Resort Bus Transportation to Shopping on the Resort and to the local Shopping Centers are great .. Safeway Starbucks Clothing Stores,Walgreens and eateries.

…

Leisure Family

8/10

Excellent

24 Sep 2024

Sandra

Overhead of our bedroom someone moving furniture. The charge for parking again ridiculous. Room was not ready, even though it was after check in time. Beach not very big.

Leisure Partner

10/10

Exceptional

22 Sep 2024

Faheem

It is 10 minutes from one of the top snorkeling spots (kapalua bay), and has a great resort feel. Far from Road to Hana.

Leisure Family

2/10

Poor

21 Sep 2024

Todd

We come to Maui once or twice a year. This time we were staying in the North building on a timeshare and decided to add one night and move to the south building. Were told at time of check in at the beginning of our stay in the North that when we changed over to the south they would expedite our check in at the time of transfer so we wouldn't have to wait all day with no room for the original check in at 4 since we had been on property for 6 days already. Day of transfer We check in to the south at 6:30 am. Were told they would expedite check in. So we had breakfast was done around 9:30 heard nothing. Decided to go hang out at the pool, 12 rolls around still nothing so I decide to go check at the front desk was told housekeeping still hadn't cleaned the room. Waited til 1:45 checked again still not ready. At 2:30 super frustrated asked to talk to manager. She comes out I explain all of it. She basically says yeah she checked and that's unacceptable we had been waiting 9 hours. She basically said housekeeping was just getting to the room now, the. she said it was a mantinance issue a screen had fallen off, and it would be 25 more minutes. She had every excuse in the book.
You think the establishment of the size of the Marriott would have a protocol set up for check in, not letting housekeeping determine how the hotel is run and who checks in when. The manager we spoke to was clueless and definitely one of the worse experience we've encountered in all our visits to Maui.

2/10

Poor

13 Sep 2024

LaTrina

I loved the property but scared to death of cats

10/10

Exceptional

28 Aug 2024

Dean

Beautiful location

Loved the hotel atmosphere and beach.

Partner

10/10

Exceptional

17 Aug 2024

Jose

Everybody was extremely kind, helpful, and friendly. The entire atmosphere was amazing, views were beautiful, and our overall experience was impeccable!

Leisure Partner

10/10

Exceptional

09 Aug 2024

Verified traveler

Summer vacation on Maui

Family friendly yet quiet. Beautiful surroundings and a sweet area of the Kaanapali coast. Staff were very helpful, friendly and available. Accommodations were wonderful. We will return.

Friends_and_family Family

10/10

Exceptional

29 Jul 2024

Brad

Great place to stay.

Leisure Partner

2/10

Poor

06 Jul 2024

Linda

If you are an owner and they mess up with confirmation they don’t care tell you no rooms available but can go to 3rd party and get room but can’t use points
Don’t really care about owners

Leisure Family

8/10

Excellent

04 Jun 2024

Carlos

Resort is nice and clean, checking process and tagin your self parked vehicle is not friendly.

Leisure Family

10/10

Exceptional

02 Jun 2024

John

Couples getaway

Best trip the wife and I have ever taken!

Partner

10/10

Exceptional

24 May 2024

Vishwajeet S

Perfect stay!

10/10

Exceptional

22 Apr 2024

Kordula

As always an incredible experience
We love this property

10/10

Exceptional

20 Apr 2024

Francis Edward

Great place. Family oriented it.
We had a great time. Room was clean and very spacious. Pool and beach are great for kids and grown ups. People in front desk were very friendly.

Leisure Family_with_children

10/10

Exceptional

08 Mar 2024

Michael

Room was dated

Leisure Family

8/10

Excellent

31 Dec 2023

SAUL

good location

Leisure Family

2/10

Poor

25 Dec 2023

Niraj

The hotel/resort was advertising the property with ocean view with Balcony. To our surprise there wasno ocean view or balcony that you can walk out to. It was a pop out balcony. Talking to the manager did not help either

Friends_and_family Family

10/10

Exceptional

11 Nov 2023

Douglas

Always a good place to stay

10/10

Exceptional

01 Nov 2023

Sandy

The rooms were large and nicely appointed. Comfortable bed, roomy shower. We all loved the pool area and the proximity to the beach.

Leisure Family_with_children

6/10

Pleasant

07 Aug 2023

XI

It is a beautiful oceanfront resort with direct access to mile long swimmable beaches. My favorite part is to swim with the turtles, see other fishes and coral reefs. Rooms/bathrooms are spacious and grounds are kept meticulously. My only issue is I booked and paid for an ocean view studio villa, but from my room I can barely see the ocean. The view of the ocean is mostly blocked by the building of the Westin Ocean Villas North Kaanapali. I in was in building 2 with odd room numbers. This side of the rooms should not be categorized and marketed as ocean views, they are rather resort views. I am not sure if partial refund is possible, but surely that would be the right thing for the resort management to do. Thank you.

Leisure Family

10/10

Exceptional

06 Jul 2023

Jenel

First time at this resort and we thoroughly enjoyed our vacation

6/10

Pleasant

08 May 2023

Scott

Beautiful property. Nice Room. However; we paid for a ocean view and overlooked a pirate ship for children. We had no children with us and we were on a Anniversary trip. We asked to be moved and they moved us up 2 stories which wasn’t on the ground floor a improvement but still overlooked the pirate ship not garden or adult pool or ocean because it was blocked by the palm trees. Either pay for ocean front or go for a garden View. Ocean View isn’t worth the price upgrade.

2/10

Poor

06 May 2023

Seyyed Amir

I have been in Ka'anapali three times but this hotel was awful. First day: dirty sheets. Second day: needed a band aid and after couple of calls I was connected to security to get two band aids but no body showed up and I had to drive to buy two band aids. Third day: they took the pool towels from the room without any replacement and I had to spend a long time to get couple of pool towels. Fourth day: there was a baby dipper in the pool the entire day and they didn't clean the pool until next day and the dirty dipper was in the pool the entire time

Leisure Family

8/10

Excellent

22 Apr 2023

Christina

The property is beautiful, shuttles make getting around easy. The beach is amazing
The pricing all over Maui is just ridiculous especially coming from Canada, from charging $6 for a luggage trolley at the airport to $48 for a steak at the hotel.
We love Hawaii and the people and understand the cost of shipping goods in ,but this can be a deterrent when looking at destinations, Mahalo

Leisure Family

2/10

Poor

10 Apr 2023

Brooke

We paid for an ocean view room, and we could not see the ocean at all. The staff/manager on site made us feel like it was our fault for booking through Orbitz instead of directly through them. They did offer to change rooms, but we had to check out and be without a room until we could check into another room with a subpar view (they showed us a picture). We love have coffee/wine on the balcony and we PAID for an ocean view, so this was very disappointing especially since we can't come Maui often.

Leisure Family

10/10

Exceptional

16 Mar 2023

Julia

Loved it! Great location. Close to a lot of nice beaches. Family friendly

Leisure Family

10/10

Exceptional

15 Mar 2023

Derek

Overall our stay here was enjoyable. I had read some mixed reviews before going so I was a bit nervous. Turns out none of them were accurate. The Wi-Fi worked everywhere, the staff was great and the hotel in general was very well kept. My only complaint would be that Westin classified our ocean view room as ocean front which turned out to be the first 6 blocks of rooms from the ocean. I paid extra expecting a different view but in the end was still very happy.

Leisure Family_with_children

10/10

Exceptional

03 Mar 2023

graciela

Nice

Leisure Family

8/10

Excellent

02 Mar 2023

valerie

Very beautiful views, very clean. Kid friendly! Lots to do, honestly really do not need to leave the property. Staff so friendly and helpful. They also offer a guest lounge and locker room/showers for you and your family to rest. This option was so helpful as checkout is at 10am and no late checkout available, out flight wasn't until 11pm! Because of this awesome perk, we were able to hangout on the property and use the pools, eat at the restaurants and go shower before our flight! Also, they will hold your luggage for you in the bellman area while you still have fun! Also offered if you arrive super early and your room is not ready yet.

I do with they had room service, but both restaurants had to go order options available. Parking is tight. You have to squeeze out of your door if you have an SUV or minivan. Wish they also offered a Luau like some of the other hotels do. That was really the only reason why we left the property.

Leisure Family_with_children

8/10

Excellent

23 Jan 2023

Verified traveler

Timeshare property

During check in, we found out this was a timeshare property and not a hotel or spa resort. No option for upgrades and room was connected to another room. Occupants next door were very noisy and doors were thin.
Poolside was very crowded and loud.
No nearby grocery store, restaurants and shopping.

Partner

2/10

Poor

01 Dec 2022

Christopher

Took almost 3 hours to check in

Leisure Friends

8/10

Excellent

27 Nov 2022

Albert

The property was very nice. We requested an ocean view but got a partial view. The sliding door was not opening for us at all. Probably because we were on the ground floor?
I mentioned that this was my wife and I 38th anniversary.
This was the best unit for Hotels.com customers.

Partner

6/10

Pleasant

16 Nov 2022

Lee

Not so great in Maui

Maid service was really bad
One day nobody came to clean room
Beautiful location but overpriced for the value.

Partner

8/10

Excellent

27 Oct 2022

Debbie

The room and foyer connected to ours had an unusual odor we had to report🙁 and no blow dryer in our room

Partner

2/10

Poor

06 Oct 2022

Shaina

Had no idea their ENTIRE pool area was closed for renovations. Entered this hotel excited for our honeymoon and we were highly disappointed. Construction noise during the day and no pool access at my own hotel. Cant forget the view of just all construction.

Leisure Partner

2/10

Poor

18 Sep 2022

Siddhant

The ocean view room for this property is a scam. They have marked some partial ocean view room as ocean view room which you can't contest when allocated to you. Also, if you are not Marriott vacation rental member. Do not go to this property. It's not worth the price. Only good thing here is the beach access

Leisure Partner

4/10

Poor

20 Aug 2022

Chiran

Staff didn’t seem friendly, they either seem not happy with their jobs or just didn’t want to be here. We were forced by Expedia to book this property when they refused to honor the price online for the other Westin property. A lot of the amenities are reserved for timeshare owners only.

Leisure Family

10/10

Exceptional

01 Aug 2022

Rodrigo

We love the view from our balcony.

Leisure Family

10/10

Exceptional

04 Jul 2022

Carly

This property was beautiful throughout the grounds. Our family enjoyed the many pools as well as the great dining options.

Leisure Family

6/10

Pleasant

11 Jun 2022

Melissa

Beautiful location. Was disappointed with restaurants/bars and room amenities (e.g. coffee not replenished, etc.). Also, request for rooms near family member's room was not accommodated.

Leisure Family

8/10

Excellent

24 Apr 2022

Maria

Nice property, loved the size kitchen and bathrooms in the villas, and the washer & dryer inside was a great (although washer was very loud). Other pluses were great food, live music next door, and free shuttles to key spots nearby. Negatives were No coffee shop on site, and can hear neighbors come and go throughout day and night. Overall a great experience! Would recommend.

Leisure Family_with_children

8/10

Excellent

21 Apr 2022

Kathleen

Very busy, many families. They need to have more food options on the property.

Leisure Friends

10/10

Exceptional

13 Apr 2022

Jeffrey

Great pool!