Kaanapali Ocean Inn

6/10

Pleasant

07 Aug 2023

Minerva

It was a short distance to Black rock, where we wanted to go, snorkeling, and it was for one night only.

Leisure Partner

2/10

Poor

04 Aug 2023

Fazeela

I did not stay on property after seeing the rooms. It had an awful smell and looked very dirty. This place should not be listed for booking.

Leisure Family

10/10

Exceptional

25 Jul 2023

Christine

Shower wasn’t too clean other than that, everything was perfect!

Leisure Family

8/10

Excellent

23 Jul 2023

Verified traveler

.

2/10

Poor

22 Jul 2023

Tyler

They did not honor my reservation for one room and sold out so when I got there they made me pay double for what room they had left

Leisure Family

10/10

Exceptional

21 Jul 2023

Kristin Nicole

Absoutly amazing

Leisure Family

2/10

Poor

21 Jul 2023

Eduardo

Kaanapali Ocean Inn is a very old motel, outdated, no water pressure, beds were not comfortable, lighting in the room was poor over priced the employees not helpful 😡

Leisure Family

6/10

Pleasant

21 Jul 2023

Kimberlee

Property is in need of renovation. Thin walls can hear everything. Mattress was stained up. Property was cute & right on beach

Leisure Friends

10/10

Exceptional

18 Jul 2023

Arthur

Royal Treatment!

Staff was accommodating and friendly. The restaurant food and drinks were good. Best part:
Great ocean view.

Partner

10/10

Exceptional

15 Jul 2023

Marina

Great location. Enjoyed stay there

Leisure Family

8/10

Excellent

13 Jul 2023

Scott

Right on the beach, close to shopping and many restaurants including great food trucks close by. Only thing i didnt like was the roaches in room but they sprayed

Friends

6/10

Pleasant

13 Jul 2023

Carol

We were only at the property for about 10 hours as we needed a place to stay prior to being picked up at 2 am for Haleakala. Soon after getting to the room, we spotted a cockroach that got under the carpet. A luau was in progress, so there was music and pounding right outside our balcony for several hours as we tried to get some sleep. Upon waking, a couple more cockroaches were spotted. We were relieved to be checking out.

As we were running late for the 2 am shuttle, we did not have an opportunity to discuss this with the staff.

Leisure Family

8/10

Excellent

09 Jul 2023

Manuel John

Beautiful views wonderful and very helpful staff

Leisure Family_with_children

4/10

Poor

09 Jul 2023

Jason

Its a nice budget inn. The room we stayed at had direct view of the luau and beach view looking towards Sheraton. The room is decent with high ceilings. Theres not much to really ask for, but overall we happy with our stay. There were a couple of downsides, the AC kept turning on every so often, there is no way to turn it off and it blows cold air. Im always having to change the temperature setting to turn it off. The second downside is that there are pests: several silverfishes and cockroaches noted in the room. There were some dead ones in the bathroom. So place is probably cleaned but bugs get in somehow. i wouldn't stay here again if i had to recommend it to someone.

Leisure Partner

4/10

Poor

05 Jul 2023

Aaronn

This hotel should be rated a 1-star and the rate should be at that level. To pay over $200 a night and have bugs, ants and roaches every night in the room is ridiculous. No microwave in the room, ok, but to not have one accessible anywhere on the property is terrible. Water faucets in the shower were mislabeled and broken as well. If you're desperate for a place to stay I guess you can waste your money. I won't ever again.

Leisure Family

2/10

Poor

05 Jul 2023

mesfin

This is Lao unfortunate. One night in Maui and we are put in this dungeonous room in what looks like a condemned building behind the actual resort. Most of the room around us are gutted out. Moldy smelling room unclean bathroom floors. Noisy close to outdoor kitchen and event location.

Leisure Family

6/10

Pleasant

04 Jul 2023

Verified traveler

Paying a resort fee of 45$ a night plus parking 35$ a night is ridiculous.

Leisure Partner

6/10

Pleasant

03 Jul 2023

Ada KaiMei

The room is clean. Noting else. The hotel charge $35 for self parking. But the parking is very limited. Not worth the money. The door man drove a golf car making a big turn and drop my dinner to go in the parking lot. Not even say anything. The room I stayed has no elevator. The staff only provided minimum service.

Leisure Self

10/10

Exceptional

16 Jun 2023

Mario

Overall it was a good choice

Leisure Family

4/10

Poor

10 Jun 2023

Eric

Reserved 2 queens. They only gave us two queens, which wasn’t acceptable to us.

Leisure Family

10/10

Exceptional

05 Jun 2023

Sean

We got bumped up to a bungaloo room which was super nice of them. Our stay was absolutely magical, we never wanted to leave. The Resort is beautiful, the Hawaiian language course was a ton of fun, they are on one of the best beaches in Maui, or even all of Hawaii, and the weather is always super nice on the west side of Maui because of the mountains blocking out the rain, though sometimes it can be very windy. It was a amazing stay, one of the best times of my life, I highly recommend this resort to anyone looking for a perfect getaway.

Leisure Family

10/10

Exceptional

31 May 2023

Mark

Marks trip

It was truly amazing, enjoyed everything about it. Appreciate the upgrade to ocean view room, it made me not want to leave my room!

Self

6/10

Pleasant

29 May 2023

Debra

Daily Resort fee of $40... I guess so you have the right to actually use the resort you rented a room in??? and $35 a day to park the rental car required to reach their resort? Just tell me upfront how much a day it's going to cost and let me make the decision if I want to stay there or not. And the parking... they don't have enough spaces to accommodate their lodging guests on nights when they have their (very loud) Luau. So... if you arrive back to your room between 6pm and 8:30pm (like after going to dinner) forget it, you get to either use their valet parking for an additional $40 on top of the $35 you've already paid or parking way up the hill in a lot not easily accessible. They don't even let you know the amount the taxes will be until you've checked out. Not a fan of the Royal Lahaina Resort.

Leisure Partner

8/10

Excellent

27 May 2023

Steven

Royal Lahaina Love

Simply Awesome!!

Partner

2/10

Poor

16 May 2023

Lisa Porter

The rooms were old and looked dirty. The end table with lamp beat up. No elevators for 3 floors. Cocktail lounge furniture also all broken and cut my underarm. Bartender (man) really obnoxious. Front desk rude. Ocean View towers should be remodeled or turn down.

Leisure Friends

2/10

Poor

16 May 2023

David

Move On To Elsewhere - It's a Dump

Overall - should take it out with a wrecking ball. So deteriorated. Carpets stained. Dirty. Glass not cleaned well. Hallways stink. Sliding doors to closets and lanai barely functioning. Painted plywood cabinets. Dated (60's at best). I've stayed in Motel 6's nicer than this. View was the ONLY plus but I had to upgrade to get it. They should have comped me. I only saw two other guests there in 3 days. Ghost town atmosphere. Also - the room was right next to the Luau venue so I had to endure 3 nights of loud music and narrative. Even with airpods in and movie going, I couldn't shut out the noise. This place is a dump. Don't spend your money here.

Self

10/10

Exceptional

15 May 2023

Jose

Great value

Leisure Partner

6/10

Pleasant

15 May 2023

Zachery

my first night walking in i saw a cockroach crawl under another hotel rooms door. went into my room and the floors were very dusty and dirty. went out to the balcony where i saw another small cockroach. other then that it was good the staff was nice and helpful and it’s in a convenient spot

Leisure Family

2/10

Poor

12 May 2023

Michelle

Dumpsville, USA

We booked 2 nights at the Kaanapali Ocean Inn, with the intention of extending our stay as long as it met our expectations. I'm so glad that we didn't book the entire stay upfront!!

When we arrived at the hotel, the front desk attendant informed us that they had overbooked the room that we were supposed to be staying in. So instead, we would be staying in a bungalow at their sister hotel, The Royal Lahaina. The problem with a bungalow is, that everytime someone walks by, they peer into the windows. As a woman, this felt especially creepy. So we could never leave our curtains open, instead living in complete darkness. The beach was a ten minute walk away, when the front desk agent assured us that it would only be a minute's walk. We commented that we wanted to stay in the hotel that we actually booked, and were told that they only had oceanfront rooms available, and that if we wanted to stay in one of those rooms, we'd have to pay an upgrade fee. How ridiculous!! They were the ones who overbooked!!

The bungalow itself was old, run down, and smelled musty. There was hair all over the shower wall. The only good thing I can say is that the bed was comfortable.

Don't waste your time and money. Find somewhere else.

Thanks for ruining our vacation.

Partner

10/10

Exceptional

07 May 2023

Caleb

I loved everything about it. Customer service, convinient stores, the beach walk, the room. Everything was perfect

6/10

Pleasant

06 May 2023

lynn

the ac was very bad, I had to turn it off .

Leisure Partner

8/10

Excellent

30 Apr 2023

Desiree

Furniture is dated, and the towels were dingy

Leisure Friends

4/10

Poor

28 Apr 2023

Deborah

The place was dirty, unkept and run down.

Friends

10/10

Exceptional

22 Apr 2023

patrick

The hotel resort was a perfect getaway for my wife and I last week. Our room had a stunning view of the beach and we were able to take advantage of all the activities offered at the resort. We particularly enjoyed the beach which was steps away.

The staff was friendly and accommodating, ensuring that our stay was comfortable and enjoyable. We highly recommend this hotel resort for an unforgettable experience!

Leisure Family

8/10

Excellent

21 Apr 2023

karen

We enjoyed the room. Beach and access TERRIFIC! Walk out of unit straight to beach. Area very nice, clean, beautiful. Room issues more run down than pics on web, only one chair on porch, sliding door wooden covers only one opened, shower too small water hits in face and can't get in without water in your face, safe broken. Staff responded quickly to things they could fix but don't really want to deal with it on vacation.

Leisure Family

2/10

Poor

19 Apr 2023

Elizabeth

Horrible. Do not stay here. We needed a last-minute hotel due to our flight being delayed so we booked this Inn for the night to save some money. Bad decision! Ants crawling on the counter, sand in the shower, mold on the ceiling of the shower, weird smell, super uncomfortable bed, and very loud. Just spend the extra money and stay away from this place.

Leisure Partner

10/10

Exceptional

19 Apr 2023

Darlene

Love this location. Clean, quiet. Amazing ocean views. Staff above and beyond

Leisure Friends

2/10

Poor

16 Apr 2023

Maula

i really didn’t like anything the bathroom sink wasn’t drawing the bed was really uncomfortable the tv was not working

Leisure Family

4/10

Poor

16 Apr 2023

William

Terrible housekeeping and attitudes of employees. My bathroom was dirty. I requested politely for a housekeeper to come up to my room. Front desk was rude. No housekeeper came to clean my dirty mirror and sink. The whole room was disgusting.

Leisure Partner

6/10

Pleasant

09 Apr 2023

glenn

Great view. Room accommodations were worn (coffee maker broken , screen torn and mattress worn. Luau was load but brief. View and location were great

Leisure Partner

10/10

Exceptional

08 Apr 2023

Rebecca

Our room was a little dated but it worked just fine! We were right outside where the luau took place and enjoyed watching that! The amenities were great. Beach was FABULOUS! Snorkeled, swam, ate good food! Breakfast buffet was definitely worth it at Royal Ocean Terrace Restaurant. Would definitely stay again!!

Leisure Family

8/10

Excellent

03 Apr 2023

Desiree

The property has an ambiance of old Hawaii, but definitely the hotel is dated. The carpet was dirty, and the bath toels are old and dingy.

2/10

Poor

29 Mar 2023

Robert

Don’t let the pictures fool you

When my wife and I arrived, we were very disappointed with th condition of the room. It did not appear anything like the photos in the advertisement.

Partner

4/10

Poor

29 Mar 2023

Joella

Don’t risk it

We anticipated this place would be ‘average’ standard but was far worse Than could imagine.
We booked king room and got a twin (we’re on honeymoon..!)
Our 3rd floor room had ants everywhere - reception did come and spray but left all the dead insects over every surface.
Mold on shower ceiling and down the wall, and broken taps and cracker floor tiles.
Old sunken mattress
Missing balcony furniture
$35 + tax to park your car
Noisy rooms - above the nightly Luau (another one to avoid).

Beach okay and hotel property grounds are lovely.

Partner

4/10

Poor

28 Mar 2023

shannon

Do not Stay here! Headboard coming out of the wall. Shower old and dirty, mold on ceiling, musty smell. Small fruit flies everywhere. Sad as the view and property are amazing. The sound of the Ocean was magical. I was ok with old but this is the worst place I have ever stayed in and they want to charge me resort fees! It has such potential!

Leisure Family_with_children

4/10

Poor

27 Mar 2023

Tess

Very very outdated and everything was falling apart, molding and lots of tiny bugs and ants crawling all over the walls of the inside of our room! We also didn’t like that we had to pay for amenities for Royal Lahaina and we didn’t even use them. Otherwise the bedding was clean and the area was nice to walk around.

Leisure Partner

10/10

Exceptional

26 Mar 2023

Shirley

Best value on Maui. Good pool beach

Leisure Partner

4/10

Poor

25 Mar 2023

Michael

Old, run-down, outdated, badly in need of refurbishing and modernizing.

Leisure Family

10/10

Exceptional

19 Mar 2023

Shona

One night stay

clean well Appointed location very employees very friendly. Definitely stay again

Friends_and_family Family

8/10

Excellent

18 Mar 2023

Hailey

The room was clean with a great view. House keeping was awesome, they really kept up the room. My only complaint is there were bugs all over the counters everyday and the shower leaked so you’d hear a drip noise repeatedly. Staff was great.

Leisure Family_with_children

4/10

Poor

15 Mar 2023

Lincoln

The property was located close to the beach and generally it was a nice area. However, the bathroom ceiling was covered with black mold! Literally it was covered with mold. I would’ve thought that for $350 a night you could get a hotel room where the bathroom was not covered in mold. For that reason, I do not recommend staying there. When we made the complaint to the staff, they literally said they did not have the time to deal with it. For that price, you can find much better hotels in Maui.

Leisure Family

2/10

Poor

09 Mar 2023

JOHN

Run, do not walk, quickly away from this property. We are a couple in our mid 50s and travel A LOT.. this is the WORST place we have ever had to stay a night. Ever. The \"Inn\" is so gross. I thought we were on a reality show and it was a joke at first. The room smelt like urine, mold, and smoke. The walls had mud (I hope it was mud) and other smears of yuck all over. I am not joking that we slept in our shoes. We were in a bind so had to stay here for one night. We checked in at 9pm and was out of there as soon as the sun came up. When we checked out and discussed how amazingly awful this room was with the front desk, we were told basically, \"yes, we know... The Inn sits so close to the ocean it can't be torn down to rebuild that close again, so they keep \"renovating\" it.\" I felt badly for the staff. This Inn needs to be condemned. DO NOT STAY HERE. I still wonder what we might have picked up from this room. RUN... RUN....

Leisure Partner

8/10

Excellent

07 Mar 2023

Dan

Good stuff

Leisure Partner

10/10

Exceptional

04 Mar 2023

LouAnn

Staff was terrific and made you feel like family! Would definitely come again

Leisure Family

4/10

Poor

27 Feb 2023

Arin

Ocean Inn building is neglected to say the least. Mold in bathroom. Broken fixtures. Bug infestation. AC/Fan non functioning.

Location and grounds are good. Great beach.

Leisure Family

6/10

Pleasant

26 Feb 2023

Richard

Staff is wonderful, great location and beach. KOI units were worn out, needs upgrade.

Leisure Partner

8/10

Excellent

26 Feb 2023

Jill

I didnt like that there was water drops on the ceiling of the bathroom

Leisure Family

8/10

Excellent

25 Feb 2023

Justin

Way overpriced for the very basic room with extra hidden parking fees. There’s no other place to park so why isn’t it built into the price? I won’t be back

4/10

Poor

24 Feb 2023

Katy

The grounds around the property were lovely, as was the beach. The fitness center was serviceable, and we used it several times. The zumba class was a lot of fun, and I'm glad i took it! Alton is a hoot!

Unfortunately, the Ocean Inn was very disappointing. It is a very old building, which i have no problem with, as long as it is clean. However, as we walked up the stairs to our room, the hallways smelled musty, and there were mold spots on the ceiling from water damage (these were painted over while we were there, hopefully with mold- killing paint). In our room, it was obvious that this part of the property had been neglected. There were coffee stains dribbling down the door. Inside, I found a receipt that wasn't ours under the bed. When I took a shower the first time, there was a large black ball of hair on the wall of the shower (were blonde).The light fixtures have years of dust on them, both in the shower/toilet room as well as looking up into the lighting over the sink.There were tiny ants on the entertainment center, on the counter(looked like coming through the outlet) by the Keurig, and in the vanity sink outside the bathroom. I mentioned these to the front desk, and the woman working there acted like it wasn't a big deal. They said they sprayed, but we still saw them by the coffee maker. I could look up from the shower through the crack in the ceiling and see the ductwork.
This building needs to be torn down or completely renovated.

Leisure Partner

6/10

Pleasant

20 Feb 2023

Brent

We stayed one night because of a change in our plans. The place needs an update. It wasn’t bad for what we needed and the staff was really nice and helpful.

Leisure Family_with_children

2/10

Poor

17 Feb 2023

Donna

The rooms were OLD. Carpet was from the 1970s and filthy. Freyed terrible where the ends met the tile. Tile was old, cupboards and countertops were ancient, and furnishings had were not cleaned well. The other couple who came went to their room and there was not bed and the room was under renovation. You would think they would know this when checking someone in. We had no hot water for showers after letting it run for 10 minutes. Very dissatisfied for the rooms we had and the price we paid!

Leisure Family

4/10

Poor

16 Feb 2023

Katheryn

The only good part about this room was we paid extra to have an ocean front room. The rooms were very old and the Luau could be heard every night very loud over your tv in your room. We were several rooms down and the music was so loud every night. At the end the resort put a hold on our debt card for the room amount and then also charged us the amount for the room. So we were charged twice and told the first amount would be back in 15 business days. The beauty of Maui is what will bring us back not this resort.

Leisure Partner

2/10

Poor

11 Feb 2023

Debra

Do not waste money here. It's a DUMP

This place is a dump! They have nerve selling this as a resort. The beds both had deep depressions in the center. The showerhead sprayed everywhere, incorrectly installed.

When we pulled in, I said to the valet, please give me a minute to put my cameras in their cases, it will take a minute or two.

His response was no - one of you checkin, one of you stay with your luggage! I've never been spoken to like that by any service person in any hotel. Gets better. While waiting to check in, the desk clerk did EVERYTHING but check me in. She took calls, and she had the nerve (while we were waiting) to call a guest and tell them that they have to pay for 4 occupants (rather than two) all the while we waited. The room was rundown, furniture bare bones, scratched, peeling etc. And there was no elevator to the room.

Partner

8/10

Excellent

08 Feb 2023

Amanda

Perfect location and walking distance to whalers village. My kids and I enjoyed sitting on the balcony and listening to the live luau music nightly.

Leisure Family_with_children

4/10

Poor

30 Jan 2023

Douglas

If you're going to give us a room on the 3rd floor the building needs to have an elevator or notice in advance that it does not. Our room was located a block from the main building and this was also not disclosed at time of booking. Will NEVER, repeat NEVER go back there...

Leisure Family

8/10

Excellent

28 Jan 2023

Queenie

na

Leisure Family

2/10

Poor

26 Jan 2023

John

The rooms... and I mean rooms, were extremely dirty, I've used porta-potties at a packed festival on a hot day that were cleaner!
Extremely disappointed with the cleanliness and management's ambivalence to the matter.

Business_and_leisure Partner

2/10

Poor

26 Jan 2023

Malachi

I couldn't check inn no refund offered

Pet

4/10

Poor

22 Jan 2023

Doug

Property was over priced and substandard. Washroom and shower taps had built up grime. The corridor and room carpets badly needed to be shampooed. There was no hand soap, shampoo, and bath gel in the room when checked in. A call to the front desk didn’t help. I had to go to the front desk for pickup after I waited an hour.

Leisure Partner

10/10

Exceptional

16 Jan 2023

Sharon

It was quiet even on New Year's eve, plus the hotel desk clerk upgraded our room without asking - super helpful and friendly. Even tho the property is a little older and worn, really liked the casual-ness and just had a friendly vibe.

Leisure Friends

10/10

Exceptional

14 Jan 2023

Jean

Awesome property w/ awesome staff

Leisure Partner

2/10

Poor

09 Jan 2023

William S.

It was painfully obvious that the service staff did not want to be bothered or even understood a request. I overheard numerous people out raged by poor or no service. Ours was the same. Building was crumbling. Luau until 10 pm but no mention of this in booking info and that it was just out side your door. No laundry service. Machine was broken. Restaurant way too expensive for scrambled eggs and bacon. Going to do all I can to discourage others from using them. Thinking of reporting to chamber of commerce and county sanitation.

Business_and_leisure Partner

6/10

Pleasant

08 Jan 2023

Bryan

Considering how much they charge, serious time to spend money on renovation. It looked the same 20 years ago.

Leisure Partner

8/10

Excellent

07 Jan 2023

Alberto

Old room, great location.

The location is superb. I had an issue with the safe and when I called the front desk nobody answered. I had to go walk 150 meters at 11 PM to see he lobby. My room was not cleaned until 4:30 pm the first day. Not enjoy enough power outlets, old dirty safe, etc. Overall, it was OK, but The I expected more for the price I paid. But the access to the large beautiful beach was outstanding.

Business

2/10

Poor

02 Jan 2023

Anjaneya

Not worth your money. No elevator, poor service, room was not maintained, everything is so old, very uncomfortable

2/10

Poor

26 Dec 2022

Verified traveler

Pathetic

KOI building is extremely run down and in a very poor condition. Carpet was dirty and disgusting. Bathroom door was broken and hanging on by a thread, the shower curtain was small and water was not contained in an extremely small shower space. Bed was sagging and we could feel the springs of the mattress. Loud luau going on just outside the room. When we asked for compensation they offered to take resort fees off ($40). With further details they offered to take parking fee off. Parking fees are $30. Wi-fi service and reception was extremely poor. We asked for a room upgrade. Manager offered fees refund or room upgrade, not both. We were told this was their “economy” building in the area with “lowest” prices. Manager himself had nit been in the building to know the situation and the condition of the building / rooms, in his own words. We were extremely disappointed with the condition of the service and the quality of the room for the amount we paid. We wouldn’t recommend staying at the koi building at this property.
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Friends_and_family Family

6/10

Pleasant

24 Dec 2022

Meg

The hotel doesn't have a working hot tub. There isnt a staff that is willing to make your stay the very best and memorable. The cleaning staff are very nice and kind. I would have spent more money and go somewhere else next time. I dont believe the RL creates a memable experience for there guest. The resort next door, har cookie decorating, holiday lights up, coffee every morning for there guest and the RL, doesnt do that same. They need to organize rooms, where if a guest would like to have a late check out they can. The RL didnt offer this to us.

Leisure Partner

10/10

Exceptional

22 Dec 2022

Siobhan

I have stayed here many times and this stay was as good as all the others Except the boys working at the pool towel/ sports area they were more interested in watching their phones then looking after guests very disappointed in them

Leisure Family

4/10

Poor

21 Dec 2022

Margot

The hotel is unfairly priced for the service that you get. We spend over $300 for one day. The room we requested was king bed but we got 2 small beds instead. Originally on reservation we had 2 people but they charged $40 fee a day for the second person on top of original price. They have hotel fee on everything including parking and more than one person in a room. For $22 buffet per person we got 5 options of food which was horrible and I’m not a picky person. Overall, for this price it’s not worth it. This hotel is a scam.

Leisure Family

4/10

Poor

20 Dec 2022

Sukaina

Ants found in the bathroom on the floor and sink. Rusted door corners. Patches on walls. Overall, not very clean.

Leisure Partner

8/10

Excellent

19 Dec 2022

Lyn

Room with a great view

We upgraded to an oceanfront room with a great lanai; great for whale watching and viewing the sunset. The grounds are beautiful, and it was just a few steps to the ocean on one of our favorite beaches. The room was huge with lots of storage and a decent bed. Yes, the furnishings are outdated and the flooring needs to be changed, but we were very comfortable. It's very serene except during the nightly luau next door, but we did learn a lot of Mauian history and listened to lots of Hawaiian music without attending. With warm-up, it is full on from 5 - 8 pm. Nearby restaurants were great.

Partner

6/10

Pleasant

12 Dec 2022

chan

The front desk could have been more helpful instead of rude. The room is amazing with a beautiful view of the garden. Close to the beach. The drinks are a bit pricey. Met some nice people on the beach

Leisure Partner

4/10

Poor

06 Dec 2022

Verified traveler

Old tear dowm

The standard room was horrible! It was in the oldest part of property and had not had any updated. I refesued to stay it was go disgusting. It should be torn down. The front desk gave me an up grade. Otherwise i would not have stayed there.

Self

4/10

Poor

27 Nov 2022

Madeline

Disappointing for price…..

First off I was charged $85 extra for resort fees and parking after initial room charge. Room was ok.. bathroom was in bad condition and hot tubs were broken? Then dinner… ok but pricey. Service was terrible, our waiter did not listen to any requests made on food. My partner ordered a BBQ chicken flatbread only for our waiter come back and tell us half way through the meal when he asked for bbq sauce that they were out.. would not recommend, there’s many better places we have stayed in Hawaii. I’m honestly upset with how much I was charged considering.

Friends_and_family Family

4/10

Poor

27 Nov 2022

Walter F

Wait staff and bartenders more interested in conversing and socializing with each other than paying attention to customers. Limited menus and what was available very disappointing for the money. Housekeeping staff very friendly, but room cleaning time varied too much (9:45, 11:30, 10:45, 1:15).

Leisure Family

2/10

Poor

19 Nov 2022

Victoria

ZERO Stars - Place is a dump

This place is an absolute dump! Unfortunately, we had to use it as a one-night buffer after our stay at KOR because of flight schedules. I wouldn't recommend it to my worst enemy. To start, the room wasn't ready by 4:00 p.m. so we had to wait while the \"cleaned\" it. The carpet in the room was absolutely disgusting. They charge $78 per day for a resort fee and parking. You call this place a resort? Ugh! I don't have enough words to explain how gross it was. I wouldn't recommend it even if it was free.

Partner

4/10

Poor

18 Nov 2022

Steve

Went to our room and there were cockroaches and dirt from the ceiling landed on our bed. Asked for a new room and there were the same issues. Ended up getting upgraded to a room at Royal Lahaina (next door), which was much more pleasant.

Leisure Family

6/10

Pleasant

14 Nov 2022

Yesenia

The rooms have roaches & are super outdated. Everything is dusty & not clean

Leisure Family_with_children

8/10

Excellent

13 Nov 2022

Steve

The location and the view are fantastic! There is no elevator, or microwave. The Luau is right next to the inn, which is good if you enjoy the show, but a little loud. The view overrides the rest!!!

Leisure Family

8/10

Excellent

13 Nov 2022

Natasha

Read me

Overall it wasn’t too bad. Loved the location, being right on the beach. The pools are not great, they’re freezing cold. We actually used the pool right by the Castaway Cafe our entire stay without realizing it wasn’t our pool. On the last day of our stay we used the towel cards and was asked to leave the Castaway pool because the hotel towels gave us away.

Our room was mediocre. There were ants and spiders all over in our room. Beds were not the most comfortable. And service was mediocre. We had to ask for new towels and service. Out of the 8 days we were there, we only got our room serviced once without having to ask.

Recommend a sound machine to help drown out noise and help you sleep.

Friends_and_family Family

6/10

Pleasant

02 Nov 2022

Gregg

The ocean view was beautiful. The property is in desperate need of an update. There is wood rot, peeling paint, and mold.

Leisure Family

2/10

Poor

31 Oct 2022

Heather

The ocean inn part of this property was disappointing. The room was not clean and the ceiling in the bathroom was leaking water all over the floor. It’s very run down. I would not recommend staying at the ocean inn. However, the staff was amazing and when I contacted them about our room I was upgraded to the Royal Lahaina tower and it was beautiful! They were helpful and didn’t make me feel bad for the complaint. The Royal Lahaina was Clean and comfortable. The shared pool area and beach are perfect for both places.

Leisure Partner

4/10

Poor

28 Oct 2022

Carla

Worst bed I have ever slept in. Old furnishings - the rocker felt like it was about to fall apart. Couldn't get ANYONE on the phone in the room - I had to call from my cell phone. Ants on the patio and in the bathroom. Ran out of toilet paper and towels - had to find the maid's cart to get some.

Leisure Partner

8/10

Excellent

16 Oct 2022

Seneca

Hotel room was decent not 5 start but homely. Staff was amazing and turndown service was spot on.

Leisure Family_with_children

2/10

Poor

15 Oct 2022

Robin

This property is SO outdated and run down. Maintenance and updates are nil. Do not stay at this Inn. We had mold in our room amongst other issues. We did however move to an adjoining resort and it was wonderful.

Leisure Partner

4/10

Poor

15 Oct 2022

Marlina

Carpet very dirty and dated.

Partner

2/10

Poor

14 Oct 2022

Scott

Terrible management, rude staff

Rude management, horrible signage to lead us to the actual hotel… it’s lovTed in the royal Lahaina hotel but has no signs guiding you to check on there.

Incompetent staff and rude management.

Nasty bungalow room. Stained carpet? Bugs on the floor.

Don’t stay here.

Pretty resort location, nice pool

Friends_and_family Family

6/10

Pleasant

14 Oct 2022

matthew

Humble building in lovely location charges high fees

Great location and staff were all pleasant. KOI building dated/ run down wirh bugs in room. Did not feel fancy enough for $40/day resort and $30/day parking fees. Felt like profit mattered more than guest experience. Entrance to KOI felt like service alley more than a $40/day resort. Pricey and underwhelming

Partner

2/10

Poor

11 Oct 2022

Austin

Horrible hotel. Don’t stay here

Horrible hotel. Don’t stay here. It’s located inside another hotel but they have no signage or anything. So we drove around looking for the address for awhile.

The staff at the front desk was non existent. We waited about 5 minutes before anyone even greeted us. Then they seemed incompetent. When a manager finally took over they were extremely rude with a specific situation we had and ver non accommodating. They care way more about the bottom line than the individuals staying within their hotel.

The bungalow room we stayed in was gross. Stained carpet everywhere, bugs on the bathroom floor, extremely old and just not what we had planned on at all. Luckily our stay was only 1 night otherwise I would’ve found a new location to stay at the remaining time.

Friends_and_family Family

2/10

Poor

10 Oct 2022

Gary

Bait and switch for the room. Not as nice as the picture and for two weeks prior and at check-in were trying to upsell to another room. After seeing the room we paid for we immediately asked about the upgrade offered minutes ago and was told the all of a sudden they were sold out. Only upgrade now available was the top tier Bungalow at twice the price and the quality the first room should have been. With resort fees and several daily taxes it came out to just under $1000/day. Was supposed to be $389/day as booked through expedia.

Leisure Family