Name: Sheraton Maui Resort & Spa
Address: 2605 Kaanapali Pkwy, Lahaina Maui, 96761, US

Sheraton Maui Resort & Spa

Hawaii - Maui - HI · United States

100 reviews shown

10/10

Exceptional

25 Jul 2026

Brandon

Beautiful location! Room was amazing! Loved every second! Staff was awesome! Food is great!

10/10

Exceptional

25 Jul 2026

Carol

The property is so well planned and landscaped beautifully. The lobby is very inviting and a perfect place to see stunning sunsets while lounging in comfortable chairs. Everyone was so cheerful, helpful and added to the magical ambience of the environment both physically and emotionally. The Sheraton is a place that depicts that Mauii feel. Thank you for giving our family a vacation we will always remember.

10/10

Exceptional

25 Jul 2026

Bradley William

Had a great stay at the Sheraton! Staff was extremely helpful and friendly…even gave us a room upgrade at check in and an anniversary gift sent to our room. Property location was excellent and condition was top notch. Sheraton made this an amazing vacation!

10/10

Exceptional

23 Jul 2026

Benjamin

rooms are nice somewhat dated but clean and spacious. pools are nice, big and many. a little lazy river too. reserve your cabana in advance there are 3 bars on property all good.

4/10

Poor

22 Jul 2026

Dino

Very expensive for what you get. If you are travelling as a party of four, the beds are small - double beds, not queens. Not much room to be in the room when you are paying $600 a night it's a bit ridiculous. Additionally the resort fees are exorbitant as well.

10/10

Exceptional

19 Jul 2026

Jess

Spent my 34th birthday here at Black Rock. AMAZING experience. Honestly it was the trip of a lifetime. Thank you!!

10/10

Exceptional

08 Jul 2026

Kristin

Perfect for a family with two little ones ages five and six. They loved the pool and the slide and the luau on premise was amazing and super easy to get to. Everything was really walkable and Whalers Village being next was such a great option. Turtles all day long on the beach and the food was actually really good from the poolside bars and restaurants. also, the kid activities were a total hit like seeing aqua the mermaid in the pool and getting to hang out with her, and getting tattoos and other crafts.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Lauren

The property was beautiful and the staff were all so great. It is high season so the one issue I noticed is there is definitely not enough lounge chairs at the pool to accommodate all the people who are staying at the resort. All the hotels are like this actually. Resort should provide chairs to guests free of charge for the beach at the rate you are paying to stay there a night.

Family_with_children

6/10

Pleasant

07 Jul 2026

Lewis

Nice enough resort, however the pool area isn’t big enough for all the guests. Very frustrating that guests secure beds at ~6.30am and then don’t use them until maybe midday, sometimes I didn’t see people at all. Hotel staff should remove towels after 45mins of no use, that’s standard practice…
2 beds and an umbrella on the beach is $100 for the day, so if you miss the morning rush it can become an expensive day.

10/10

Exceptional

05 Jul 2026

Christopher hutton

Great place

Partner

10/10

Exceptional

02 Jul 2026

Dion

Wonderful experience!

Partner

8/10

Excellent

01 Jul 2026

britney

Room was not newly updated, old carpet. Could use renovations. But Great location and amazing snorkeling right at black rock on property , swam with giant sea turtles right there! Beautiful sunsets

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Laurel

beautiful room and super friendly staff

Family_with_children

8/10

Excellent

29 Jun 2026

Abril H

Nice pool area & welcoming staff.

Self

8/10

Excellent

28 Jun 2026

Jason James

Goid

Family_with_children

2/10

Poor

28 Jun 2026

masheeka

Beach view

Partner

4/10

Poor

27 Jun 2026

Bhavik

Pool was good

Partner

10/10

Exceptional

27 Jun 2026

John

The service was incredible, from Kimo at the pool services, Darwin at the the ocean bar and Jose at the scuba diving center. The people and the whole place was amazing and awesome.

Family_with_children

8/10

Excellent

24 Jun 2026

Nicole

Best location on Ka’Anapali! Loved walking to Whalers Village almost daily for our breakfast and dinners. Biggest gripe about the hotel is insane shortage on pool chairs- meaning 100% of them were “claimed” by 8am every day we were there!! We had to switch rooms based on finding a huge scurrying cockroach in our bed (I know - it’s Hawai’i but still…). They didn’t do anything to extra to accommodate us for troubles having to switch rooms. The bar food was actually really good. Gym equipment (elliptical and bikes) were broken and seriously outdated - they had chargers for the original I-Pod! But all that said, I would go back. They just need to tend to the property a little more in my opinion.

Family_with_children

8/10

Excellent

24 Jun 2026

Jennifer

What we liked: the pool and beach are very nice. The rooms are very comfortable and a good size. The staff is very friendly. The food at the pool is surprisingly good. The location is great. The views are beautiful.

What we didn’t like: people “save” all the chairs super early and then disappear all day so there is no one in the chairs but also nowhere to sit. There really aren’t many amenities provided in exchange for your resort fee. Parts of the resort feel a little forgotten. The general area is very touristy which we did know but it was even more so than expected.

8/10

Excellent

22 Jun 2026

Brandi Rose

What I didn’t like was the fact that being a hotel guest there I still had to pay an outrageous amount for parking! Guests should have a discounted price or park for free with the price of the stay! Other than that all was great! But for that reason I will consider another hotel with parking included or cheaper.

Family_with_children

4/10

Poor

22 Jun 2026

Zara

The room while available on time was wet and smelled of damp/mold. The carpet was wet on arrival and the AC barely got below 74 our entire stay. The bathroom door didn’t shut because it was warped badly due to water pouring out the back of the shower/tub. The resort fee is $50 a day and that basically includes a pool towel. There are not enough loungers and people claim them before the towel kiosk opens at 8 am. For a family of four - fighting for one chair to share - and not in the shade was pretty lame. If you want a chair you can get after 3 pm. Booking a cabana was not an option as those were booked days in advance - even at $350 a day. My advice - stay somewhere else and walk along the path from whalers village to swim at Black Rock.

Family_with_children

8/10

Excellent

16 Jun 2026

Shaun

Locations and access to black rock was amazing!

Family_with_children

6/10

Pleasant

14 Jun 2026

Sheryl

Beautiful resort grounds but definitely feels dated. A lot of renovations happening and some of the property grounds near the beach need maintenance and upkeep. Room was nice, pools were nice and staff was amazing. Resort just needs refreshing, modernization, and at least some type of attempt to make the beach feel exclusive . It felt very public and crowded relative to the last time we stayed here

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Benjamin Michael

We had a great time. I would go back anytime.

Family

10/10

Exceptional

12 Jun 2026

AQUILA M

The

10/10

Exceptional

12 Jun 2026

Sam

Amazing views and great staff!

Family

6/10

Pleasant

12 Jun 2026

Alicia

The room is outdated, our room had a small ant like bug infestation, they came and sprayed and made us stay out of the room for a few hours and the chemical smell remained all day and night. The snorkeling was amazing as well as the beach. Most of the staff was polite and helpful but there was one individual at the front desk that was always rude or at least came off that way. Dealt with this same individual 3 different times and was not a pleasant experience. Overall the property was nice but don’t think I would stay here again if I visit Maui in the future.

Family

10/10

Exceptional

11 Jun 2026

Randy

Excellent views and staff were great. Best vacation ever

Family

8/10

Excellent

09 Jun 2026

EMIL

Beautiful island very greedy resort. Beautiful view nice pool. Great people working on cleaning staff and bars and restaurant. How ever. If this place can get blood from a turnup as people say they would. Way to expensive for mayne a 3.5 out of 5 star resort. Very greedy resort. Workers once again are great. However the proces and charges are ridiculous. Yes, I can compare due to experience. Rooms need way more upgrades before they keep charging the prices they do. Once again. Workers are great especially the cleaning people/grounds people. Restaurant, bar great people also. Front desk are just doing there jobs but dang people. No, my wife and I normally family won't be going back. God bless everyone there amd good luck.

Partner

8/10

Excellent

08 Jun 2026

Russell

Rooms could use a refresh.

Partner

10/10

Exceptional

07 Jun 2026

Zachary

We had an amazing stay at the Sheraton Maui. The property is beautiful, the room was clean and comfortable, and the staff was friendly and helpful throughout our trip. The beach view was incredible, and the outdoor pool area made it easy to relax and enjoy the resort. The location is perfect, with easy access to the beach and great views all around. We would definitely stay here again and recommend it to anyone visiting Maui.

Partner

10/10

Exceptional

06 Jun 2026

SILVIA

beautiful hotel. staff is very welcoming. Beach views are beautiful. Love the 5pm black rock cliff jumping.

Family_with_children

10/10

Exceptional

05 Jun 2026

Jason

Great stay! Beautiful Hotel. 10/10 rating!

Partner

10/10

Exceptional

02 Jun 2026

Hillary

We LOVED everything about the property. The staff was lovely and helpful. The lobby and grounds are gorgeous and clean. The ocean view from our room was beautiful and the pool was refreshing and well maintained. We loved that the beach was steps away and even though it’s a large resort it was easy to get where you needed to go. The Luau was so fun with delicious food and convenient! We have only positive remarks and would stay again!

Family

8/10

Excellent

01 Jun 2026

Gary

The carpet had several places that were unraveling. It also appeared dirty and very used. The lanai was very small. We have stayed here in the past and this lanai seemed about half the size of the others we have had. Self parking was very convenient. Love the resorts location!

Partner

10/10

Exceptional

30 May 2026

Rochelle Helene

Beautiful resort. Everything was right there or nearby, or a beautiful drive away. Staff were amazing and helpful and had an unforgettable trip!

Family_with_children

8/10

Excellent

27 May 2026

Marla

We had a wonderful stay at Sheraton

10/10

Exceptional

25 May 2026

Shalini Samagh

It’s always a fun time at this hotel our favorite in all ways possible you will not be dissatisfied at all

Family

10/10

Exceptional

24 May 2026

Jennifer Anne

LOVE THIS PROPERTY. We ran into a few snags here and there and they OVER-compensated every time. The people that work at this resort are all beyond friendly and helpful. I truly cannot say enough about this last trip. We will be back. SOON!

Family

8/10

Excellent

24 May 2026

Roberto

The views! Picturesque!..Beautiful property, luscious landscape. Beautiful flowers all over. The plumeria scent carried through the resort, smelled wonderful. Staff was excellent, courteous, friendly. Thank you Luis! for setting up our umbrella and chairs those four days we were there. Such a nice gentleman and hard worker.
Our room was clean, no problems. Housekeeping everyday if you wanted. I especially was grateful for the free water bottle they give you at check in. Free water and ice through out the resort. That was a plus because we did not have to buy water bottles.
All the drinks and food from resort were amazing.
We truly enjoyed our stay.

Partner

10/10

Exceptional

22 May 2026

Deborah Lee

Highly recommend!

Family

10/10

Exceptional

22 May 2026

LaQuita

Property is well maintained and rooms are clean and spacious. Beautiful ocean view from all areas on the property and the sunsets are amazing. Plenty of areas to sit and relax in the sun or shade anytime of day. They have a Luau 3 nights a week at a cost.

8/10

Excellent

20 May 2026

Erik Olavi

Awesome

10/10

Exceptional

20 May 2026

Edith

Beautiful resort with such a relaxing vibe. Staff were all kind and super helpful. There are so many places to sit back and relax but not enough time. This resort hit the spot for every adult/teen/child in our group. I would 100% stay here again.

Family_with_children

10/10

Exceptional

19 May 2026

andrew

Great for the family. Love the breakfast crew. And staff was amazing

Family_with_children

10/10

Exceptional

18 May 2026

SAVANNAH FAYE

This was the most beautiful resort! The staff was so courteous and nice! The view was perfect and we were right on the beach. I would love to visit again

Partner

10/10

Exceptional

18 May 2026

Natalie

We had an ocean view room in the

8/10

Excellent

16 May 2026

Gina

Staff was great , property was great. The only complaint is the ros were not very clean.

Family

10/10

Exceptional

15 May 2026

Karen

Perfect place to relax and enjoy! The snorkeling at their beach was amazing and saw so many turtles! Definitely will be returning here!

Family

8/10

Excellent

14 May 2026

Andrea

The property was amazing, the view from our room was great, the location was perfect - walkable to Whaler's Village. However, the room was old, outdated, dark with low ceilings. Everything besides the room was great. Loved the lazy river pool and the luau.

Partner

8/10

Excellent

12 May 2026

Mary Jo

all was fine

Family

2/10

Poor

07 May 2026

Cynthia

Terrible

10/10

Exceptional

04 May 2026

Mantha

Location to beach and beautiful grounds !! Pools top notch ! Black rock was fantastic my son loved jumping!! Food needs improvement on site. Staff was fantastic . Hotel could use updating, paint exterior halls update tile & need more access to microwave.

Friends_and_family Family

8/10

Excellent

04 May 2026

William

Crowded

Family_with_children

8/10

Excellent

03 May 2026

Kevin

Room had a view of the pickball and parking…. Coffee or other snacks not available- walk to shops was nice

Family_with_children

10/10

Exceptional

02 May 2026

Alicia

Great property

Friends

10/10

Exceptional

30 Apr 2026

M A

The room was spacious and accommodated the walker guest perfectly with grab bars and large bathroom door openings. The beach view as fantastic. The staff was super friendly. We already booked another stay here later this yera.

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

D'Nicole

Staff was wonderful and accommodating. The hotel and outdoor space spectacular. The breakfast buffet was too pricey.

Family_with_children

10/10

Exceptional

26 Apr 2026

jacob

clean and luxurious

Partner

10/10

Exceptional

24 Apr 2026

Richard

Great spot with excellent beach, snorkeling and the lazy river pool was ideal

Partner

10/10

Exceptional

24 Apr 2026

Shawn

The wife And I had a great time, it was for our honeymoon, the beaches were great, the staff was extremely friendly and helpful, the area is great and it’s in a perfect location

Partner

10/10

Exceptional

23 Apr 2026

Jessica

Family_with_children

8/10

Excellent

21 Apr 2026

Shahla

Beautiful resort- wonderful snorkeling at Black Rock, great outdoor facilities, nice breakfast. Room was a bit older, but it was fine. The rest of the resort made up for it.

10/10

Exceptional

20 Apr 2026

Heidi

Beautiful property. Black rock cliff was great and snorkeling. Rooms could use updating and breakfast is very expensive if you don’t have it included in your stay.

Family_with_children

10/10

Exceptional

20 Apr 2026

Jeffrey

Beach access was great and the pools and hot tub were top notch!

Partner

10/10

Exceptional

19 Apr 2026

SakthivelNarayanan

Excellent property and excellent location. Has direct access to beach. Big pools and lazy river. Breakfast was expensive and can be improved. Parking is also expensive with a long walk back. Food options are good

Family_with_children

10/10

Exceptional

18 Apr 2026

Stephen

Great location…..Spacious grounds so never felt crowded. Beachside bar was fantastic with great staff. Easy drive to local attractions and just 1 hour to airport.

Partner

10/10

Exceptional

18 Apr 2026

David

Second time we've stayed there. Love the location, wish there were shuttles to/from airport included.

Partner

10/10

Exceptional

17 Apr 2026

Jennifer

Moana King with lanai. Gorgeous view, close to Whalers Village with great shopping and restaurants there and at the resort.

8/10

Excellent

17 Apr 2026

Alison

Room was spacious and clean but restaurants were being refurbished when we arrived which we weren't aware of beforehand that they would be closed.

6/10

Pleasant

15 Apr 2026

FNU

Not worth your money at all

Partner

10/10

Exceptional

15 Apr 2026

Miranda

Awesome view, friendly staff

Partner

6/10

Pleasant

13 Apr 2026

Jeannie S

This resort is very run down and in need of a major remodel. Staff was not very hospitable. The best part of the resort was the beach.

Friends

4/10

Poor

13 Apr 2026

Dave

Room was basic, bedding was below par. Overly soft flat pillows, bed was blah. Very disappointed with a Starbucks coffee shop in lobby when Hawai’i has some amazing local coffee. The pool area was fun and our son loved it, water is very cold though. $50 per person for breakfast Buffett seems to a bit absurd when you can support a local cafe and get higher quality food made with real Aloha for less. Surprise, you have to pay an additional $40 a night to self park your car OR $50 a night for valet. The resort I worked for never charged for parking or valet. $50 a day resort fee, while the WiFi is absolute garbage. Walls are thin and we were lucky to have slightly loud neighbors. There was 3 of in our room and the first front of the house representative told me that we could only have 2 of the “free” water bottles that come as a part of the resort fee. Woman running the POS at the coffee shop was not very personable until I tipped, then and ONLY then did she smile and remotely charged her morale.
They advertise “shops” and they is one gift store, I would skip their gift shop and make the short walk to Whalers Village to the ABC store for all of your gift and personal needs (not to mention you will save a ton of money that way) restaurants are either “Fine Dinning”, Pool side, breakfast Buffett or the coffee shop, don’t bother with the Fine Dinning, there are other restaurants a short walk down the beach with a much better selection.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

BRIANNA

Gorgeous setting. Amazing, and friendly staff. Pool area along beachside is absolutely one of a kind. 100% worth every penny. No other place on Maui will come close to experiencing your stay at Sheraton Maui Resort & Spa.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Jake

Beach view was awesome staff treated us well

Family

8/10

Excellent

10 Apr 2026

Suman

Overall, a very nice stay in a beautiful location with great proximity to nearby attractions. The room was spacious and offered a lovely ocean view. My only suggestion would be to improve accessibility—having a more direct connection from the other buildings to the lobby would make it much more convenient, as getting there currently requires multiple elevators and can be quite time-consuming.

Friends_and_family Family

8/10

Excellent

09 Apr 2026

Dan

Beautiful resort. We didn't have a view of the beach as that was a significant upcharge. They could use more seating around the pool area.

Partner

4/10

Poor

09 Apr 2026

Arun

The property is very dated, which was expected given the other reviews. Biggest disappointment was the construction noise -- they're redoing one of their restaurants and the jackhammer noise was very loud. Ruined the plan for a relaxing trip. With that much noise, it should have been mentioned in the description of the hotel.

But location is great, lots of nice sitting areas (if you can stand the noise), and food is pretty good.

Self

6/10

Pleasant

06 Apr 2026

JOHN

I give it a 3.0 rating. Most of the staff was great, a few mediocre. Rooms are a bit run down and aged. Hotel was generally clean for its age. I’m a Hilton person and compare it to a run down Hilton Doubletree. Food was below average - Luau food was comparable to a Golden Corral - almost inedible. Like airplane food on a domestic flight. Drinks at the Luau were disgusting, performance was good. I would not recommend this place unless you are on a strict budget. $600 per night!!! Spend the extra $100 to $200 per night at a better hotel.

Family_with_children

8/10

Excellent

04 Apr 2026

Bradley

Non paying customers using pool area . Limited seating for guests..

8/10

Excellent

03 Apr 2026

Carol Ann

Staff was amazing. Rooms cleaned. Food was very good. Beach view is amazing.

Partner

10/10

Exceptional

01 Apr 2026

Lauren Kay

Staff was super friendly & resort was clean!

Family_with_children

10/10

Exceptional

30 Mar 2026

Kevin

Loved the hotel was really nice and clean

Partner

10/10

Exceptional

26 Mar 2026

kristie

The staff was exceptional, so nice and patient. The location was very convenient to shops and great restaurants as well as beach access. It would be great if the hotel had a lifeguard on duty for the beach area.
The grounds keep was good but could be a little better. The halls were a bit dirty but the outside areas were clean.
The pool was great and large enough to separate from crowds. The restaurants and bars had great food for average cost. Drinks are a bit pricey but expected at resorts.
Overall we had a great time and would definitely stay here again!

4/10

Poor

26 Mar 2026

Eugene

Room old and dated. Bathroom sink had crack in it and walls heavily painted over. King size bed with a pad that was too small, sheets flat and didn’t fit. Get up or roll over and everything pulled to center creating bunched up pad and sheets. Maid tried to do best but sheets barely reached.
Restaurants pricey. Simple breakfast buffet of basics , no carving stations etc. scrambled eggs , sausage, bacon, potatoes, omellette station, fruit pastry pancake!waffle machine, juice. $50/per.

Self parking $40/day, valet $51.
Wouldn’t stay again.
Wouldn’t

Partner

10/10

Exceptional

22 Mar 2026

Travis

Beautiful

8/10

Excellent

20 Mar 2026

John Harold III

Rooms need updating but were clean. Resort fees were exorbitant, especially considering that beach chairs were only available for rent. Not sure what “resort fees” covered other than just being another money grab.

Family_with_children

8/10

Excellent

17 Mar 2026

Marina

This is our third time staying in Sheraton in Kaanapali. Unfortunately, despite the premium location, the resort is getting older and older and in desperate need of renovation. Seems that lobby was recently renovated, but rooms need help. Our ocean view room had crack in the sink, no vent in the bathroom and multiple layers of pain that was chipping.
It probably would not matter that much if weather would be better during our stay, because due to the tropical storm we were forced to spend a lot of time inside and definitely noticed all things that need to be repaired.
I am not even going to describe the state of the gym...
Great location, extremely outdated rooms.

Family_with_children

6/10

Pleasant

14 Mar 2026

Jack

We stayed at the Sheraton 1 night during a heavy rain. There was rain leaking from ceilings and rain coming in from everywhere. They had great live music in the lobby. Most of the amenities were not a choice due to weather.

Family_with_children

10/10

Exceptional

14 Mar 2026

Grant

The Sheraton has great grounds, is a beautiful hotel, easy beach access, small waves, turtles right off the beach, good food, a decent small shop for snacks, etc., good live music outside in the evening (happy hour timeframe), a boardwalk that allows you to walk south along the beach for access to other places, including whale watching tours, etc. Our friends recommended it to us and we will recommend it to our family and friends!

Partner

8/10

Excellent

14 Mar 2026

Valerie

Our room had an ocean view with king bed. The room seemed small & no microwave. Coffee packets in the room tasted bad. We had to stream on the TV. Tech came and could not fix TV.

All the staff was great though. The location is a plus right by Black Rock.

8/10

Excellent

12 Mar 2026

Ronald

Very nice place not a lot of activities to do and only has 1 shop. Could use a better way of letting people know what and where the limited activities were

Partner

6/10

Pleasant

12 Mar 2026

Antonio

We had a good stay. Check-in was 1&1/2 hours late. No rooms ready at the 3:00 check-in time. The rooms were clean. Housekeeping staff was wonderful! We had a great dinner at the Coral Reef restaurant at the hotel. Unfortunately it’s closed on Tuesday, Wednesday and Thursday for dinner. We had hoped to eat there again before we left. I was told their other restaurant was being remodeled. Can’t believe they would still close the Coral Reef for 3 nights. That left one pool bar available for dinner. We had eaten the bar food at the pool a couple of times for lunch so not really wanting more bar food for dinner. Luckily there are several restaurants that are walkable but they are extremely busy. Hard to get reservations so there’s always a long waitlist for walk ups.

10/10

Exceptional

10 Mar 2026

Kunal

Excellent place to stay. I had a premium room with an outdoor sitting area and I was even able to watch whales right from my room. The staff were wonderful and the room was spotless.

Family_with_children

10/10

Exceptional

10 Mar 2026

Kati

Excellent room - far better than the “partial” ocean view we booked! Magical location.

6/10

Pleasant

09 Mar 2026

Kristin

Nice property but there was a cockroach in our bed

Family_with_children

10/10

Exceptional

06 Mar 2026

Jeffrey M

The place was amazing. It sat at the end of the strip of wailers Village. The buildings were a bit older, but very well maintained. The amenities were great with one exception of the pool being way too cold.

Friends

8/10

Excellent

05 Mar 2026

William

Beach view that was awesome. The rooms were older but clean. Towels were in need of replacing. Checking out one front desk person was rude. Everyone else was friendly and nice.

Partner