Swiss Cottage

2/10

Poor

12 Dec 2025

David

Thought i was staying in a half way house

Self

2/10

Poor

30 Sep 2025

Kurt

I'm giving it a half star as you see in pictures that's what the bathroom sink looked like when we stayed then the fridge didnt work the tv you couldn't turn volume up or down, the Electric went out at 11:30 pm, woke up to no hot water to be able to take a shower we go to check out and told the man that and he says you do now. so you turn the hot water off so people have to wait for you to turn hot water on in the morning!!! Needless to say we were supposed to stay another night but this is my husband's and my 1st wedding Anniversary tomorrow and we were not staying another night in this place! Oh let's not forget the walls are paper thin and we could here the people in the next room laughing and carrying on half the night!! Dont waste your money!! Oh also the shower faucet shot water all over so even if we did have hot water we couldn't have even taken a shower!!

2/10

Poor

28 Sep 2025

Daniel

Everything was so dirty .The room smelled like urine and the blanket had hole of cigarettes. Everything was dirty not a place to stay. They do not wanna give me my refund back.

Leisure Family

2/10

Poor

23 Sep 2025

Pardeev Reddy

Do not recommend staying here

2/10

Poor

14 Sep 2025

Sanchit

Terrible stay

Terrible stay, the carpet had stain, the bathroom has mold. Couldn’t able to use.

2/10

Poor

08 Sep 2025

Robert

Worst Inn ever

Leisure Partner

6/10

Pleasant

07 Sep 2025

sergiu

They didn’t have hot water

4/10

Poor

01 Sep 2025

CHRISTOPHER

Budget hotel poorly maintained

Swimming pool was not functioning, bathroom items were not stocked, refrigerator was not working properly. Ambience and lighting was poor.

Friends_and_family Family

2/10

Poor

31 Aug 2025

Arpit

Worst property every.
Not safe, totally dirty, not even worth to spend $10 on this propert.
Staff doesn’t respond, doesn’t even pick up the phone.

Never suggesting this property.

Business_and_leisure Friends

2/10

Poor

31 Aug 2025

Pamela

I had to leave an hour later the check in, because this place is disgusting! I found hair all over the sheets, also was stained and bed bugs. Plus is an unsafe place.

Leisure Partner

2/10

Poor

28 Aug 2025

sanskriti

This was the worst stay I’ve ever had. Room had a terrible smell, AC wasn’t cooling properly, room was full of humidity and water was leaking in restroom. When i requested the owner to change our room, he rudely denied saying ‘you should have asked within 5 minutes of checking in, now you’re just wasting my time’. He then offered to cancel in exchange of some cash but he gave us 5 minutes to decide. I was traveling with family and finding another place so quickly wasn’t possible. I wish i saw other reviews before booking this property. Never going back there again.

Leisure Family

6/10

Pleasant

24 Aug 2025

Ahmed

The space seems unsafe.

6/10

Pleasant

20 Aug 2025

Carla

Good beds and parking included, poor cleanliness

Leisure Friends

2/10

Poor

09 Aug 2025

Mathew

Room smelled like a wet dog, sheets were stained, and the bathroom was horrible. Small ac window unit was not turned on until we arrived and failed to cool the room, at all. Shower knobs were busting through the wall and the water ran continuously. Would recommend paying a little more for another motel.

Leisure Family

2/10

Poor

29 Jul 2025

Dionna

Terrible

2/10

Poor

28 Jul 2025

Theresa

I don't recommend

Mold on shower curtain, no toilet paper, the pool wasn't open, the microwave door fell off when you opened it.

Self

2/10

Poor

25 Jul 2025

Ankush

It is a very dirty motel with dirty rooms and rude staff

Leisure Family

8/10

Excellent

25 Jul 2025

Tanya

I was very pleased with the price, however i booked soley on the fact that there was a pool advertised. The pool wasnt filled, probably due to some issues with it, and thats understandable. I had a nice stay, would have been nice if the office area had snacks or other amenities that may have been forgotten at home. As well as maybe a continental breakfast option, and room service daily for at least towels and wash clothes. Otherwise the stay was very nice and i would return again.

Leisure Partner

10/10

Exceptional

20 Jul 2025

Yudelki

The staff is very nice five star for the guy. He was so nice with us.

Family

10/10

Exceptional

19 Jul 2025

Donnie

The owner is a nic

6/10

Pleasant

18 Jul 2025

Bonnie

No light fixture over bulbs, towels stuffed around wall a/c, looks like mold in the shower. Overall seemed grungy 1960s. They did offer a fan when the room was 85.

Leisure Family

2/10

Poor

16 Jul 2025

Marc

Could not stay there. Room wa

Self

2/10

Poor

14 Jul 2025

mukesh

Toilet flush don’t work, Refrigerator don’t work and no Microwave in Room.

AC unit is noisy
No staff available for immediate help

Leisure Family_with_children

2/10

Poor

07 Jul 2025

Verified traveler

Horrible experience. Stay away from this motel.

Absolutely disgusting and disappointed.
This motel should be removed from listing.
The room was so filthy and smelling smoke so badly that we canceled our booking on the spot and booked another motel.

Friends_and_family Family

10/10

Exceptional

04 Jul 2025

Luke

Staff was very fast, convenient nice gentleman

10/10

Exceptional

02 Jul 2025

Donnie

The owner was really nice, very nice guy.

Leisure Partner

4/10

Poor

01 Jul 2025

Diane

Knobs broke in the tub no tv had to have staff sign us into the internet they won't give out password walls were thin could hear everything in next room

Leisure Friends

2/10

Poor

01 Jul 2025

unni

I had a terrible stay at this hotel. There was a lot of noise in the middle of the night which made it hard to sleep. The toilet was not mounted properly and felt unsafe to use. The swimming pool was broken and closed, which was very disappointing. Overall, nothing was as expected. I would not recommend staying here.

Friends_and_family Family

4/10

Poor

22 Jun 2025

Pablo

I would not recommend this stay, unless you are on a very tight budget or desperate. There were certainly worse looking motels nearby, but this was no too far off from the worst in terms of service, cleanliness or safety.

The room smelled of cigarette smoke, the carpet was very dirty, the walls had stains on them, as well as the linen. We had to walk over to the nearby Target, to buy our own linens to avoid having to use theirs. The furniture was dusty, and the television did not work. The service was non-existent, and its clear that their focus is on squeezing money out of this business instead of providing any level of quality hospitatility.

In general, it did not feel safe. It seems like there are people who permanently stay there, or at least extended stays, drinking outside their rooms.

It is what it is - I don't think you can expect too much given the price, but definitely stay at your own risk.

Partner

2/10

Poor

21 Jun 2025

Isis

It was so terrible dirt rugs the bed looked like it had been sewed in the bathroom disgusting

Leisure Partner

2/10

Poor

21 Jun 2025

Tamitha

It was just awful. That’s all im gonna say.

10/10

Exceptional

20 Jun 2025

Jeevitha

good for price

Friends_and_family Friends

10/10

Exceptional

17 Jun 2025

Alexander

Got in late but Tareq went out of his to accommodate my stay. It worth what you pay honestly. Also the room has refrigerator and microwave, it’s actually better than other Inn around who charges more but don’t even have microwave in the room. Def will go back and stay here again. Thank you for checking me in so late and also let me check out a bit later. Appreciate it

Leisure Family

10/10

Exceptional

15 Jun 2025

Donnie

Everything i needed was close by

Leisure Self

4/10

Poor

15 Jun 2025

Steven

So yes we knew we were staying in a motel. We got there and they handed me the key and said come and pay if you are happy with the room. Normally you pay on checkout but ok it’s $75USD. We checked the room, it had dirty floors and walls and the bathroom was small and the place needed a Reno but it’s one night. The bed looked clean. When we got back at 2am my wife pulled back the covers to a huge stain on the bedsheet. Like how did they not see this when putting it on? Anyway I slept on that side and next day I went to complain but the office was locked. I then contact hotels.com but they couldn’t do anything (they did ask for a refund but apparently I should have checked every nook and cranny before I agreed to pay) and because I paid the hotel they were stuck. So. Pay hotels.com for more protection and apparently get out your sleuthing kit and check everything. They complain they don’t get as much business for Canadians but if you keep the place like that I’ll be surprised if it stays in business for much longer. Do better. It’s in your best interests!

Partner

2/10

Poor

15 Jun 2025

Edith

Arrived and room smelled of chemicals and had roaches. Toilet seat was not mounted to toilet. Very very disappointed and did not stay upon finding roaches. Left at 1am

Friends_and_family Family

2/10

Poor

15 Jun 2025

Donovan

It was gross. Stains everywhere. Floors were very dirty. There was black mold in the shower. The tv didn’t work. There were crumbs in the bed. It smelled like smoke even those it was non smoking. The walls had food and who knows what else on them. Don’t stay there unless you want bugs.

Business_and_leisure Self

2/10

Poor

15 Jun 2025

Michael

It was very dirty, there was no pool, hot water, AC, secure door lock, TV did not work it was horrific!

Business_and_leisure Partner

2/10

Poor

13 Jun 2025

Kaji

Worst place

2/10

Poor

12 Jun 2025

Prashant

Very dirty

2/10

Poor

10 Jun 2025

Houston

The room had an old smell, renovation to the motel will be helpful. Did not have a refrigerator or microwave as stated online.

Business_and_leisure Partner

8/10

Excellent

08 Jun 2025

Saraswathy

Liked : I booked for 3 nights and when I arrived I was given an option to see the place to decide. Later when I requested for cancellation after a few hours I was given a choice to cancel the last night to get refund for that last night. I decided to stay all 3 nights. After my checkout time I was allowed to keep my bags in my room till 5.30PM. Nice hot water(full speed which caused too much hot water to get wasted), Good airconditioner, Quiet.

Disliked : No one cleaned my room for 3 days/nights during my stay, Office was closed at night until late morning with no one available to answer questions. The window mesh was left broken. Their website says shuttle to Niagra falls is offered in summers but I had to take Uber in June 2025 since there was no shuttle.

I think a single person traveling on a budget can stay here. If I was the owner I would make this a hostel with bunk beds and more facilities(such as subsidized breakfast, coffee , new carpet, kitchen, clean sheets everyday, laundry, a small cafeteria with food for sale).

Business_and_leisure Self

10/10

Exceptional

02 Jun 2025

Ricardo

Clean affordable rooms.

2/10

Poor

02 Jun 2025

Pravash

Room was smelling so strong like someone is smoking. Flush was not working properly. Bed sheet not clean.

2/10

Poor

27 May 2025

Shashank

I won’t blame the property but our stay was a disaster as the persons in adjacent room were playing TV the whole night on high volume and we couldn’t sleep at all. The walls of the rooms are thin so you can hear everything. It was a very bad night for us!!! I would suggest that property should make a rule about quiet hours. We were exploring the Niagara Falls whole day and at night we want a good night sleep but it was disaster. We literally thought of leaving the property in night itself.

Leisure Partner

2/10

Poor

26 May 2025

James

Started off that they could not find the key to my room. Room was small, but clean, or so I thought. Neighbor in next room played rap music all night. In the morning, no hot water for shower. Now I have what looks like bug bites over my right eye. Would never stay here again even if they offered me money.

Business_and_leisure Self

8/10

Excellent

24 May 2025

Verified traveler

Great service

The stay was exactly what I was expecting and they helped me out when I was going to be too late for check in when I called ahead of time to let them know.

Self

10/10

Exceptional

18 May 2025

Fartun

The staff that helped us was an amazing person thank you very much 1000/10 would come again

Leisure Partner

10/10

Exceptional

17 May 2025

S M Shakhawat

Very nice place

Convenient, clean, friendly staff

Friends_and_family Family

2/10

Poor

11 May 2025

Harsh

I want my money refund that is motel not a single facility

Leisure Family

2/10

Poor

11 May 2025

Verified traveler

Horrible

The room was extremely dirty. Smell of smoke and marijuana everywhere. Neighbors smoke marijuana. Sheets were dirty and stained. No hot water at the shower. You can hear everything from next room vice versa

Self

2/10

Poor

11 May 2025

Terresa

Never again. I am pissed

They sent me an email saying they're waiting for me to show up so they can give me a key. It took me twelve hours to get here and I arrived at 2:45 am to find out, i'm gonna have to go somewhere else for the night. I called four times no answer. I knocked on the windows and doors and rang the bell and I got nobody. Since there was no service provided, I expect a full refund per the law. I don't care what they're no refund policy says. They did not provide the service that I paid for. Therefore I am entitled to a full refund.

Self

10/10

Exceptional

10 May 2025

Mark

Mostly, I like the people

Leisure

8/10

Excellent

08 May 2025

Douglas

Good value

As a single male traveler, it met my needs perfectly and was an excellent value. If my wife had been with me, she might not have been as happy. Less than ten minutes to the falls.

Self

6/10

Pleasant

20 Apr 2025

jason

Basic room

Very basic great owners very friendly but rooms are very basic and dated only 4 channels in the room . But on the good side great location for shopping and dinning . Probably a good option for a night if u are shopping or dinninv in the area

Partner

2/10

Poor

19 Apr 2025

Danny

No one is there from 10 pm to 11 am

Business Self

2/10

Poor

15 Apr 2025

Jennifer

I have never written a bad review before. Normally I just move along with the \"at least I know for next time\" mentality but I think an honest review is needed, as I relied on other's reviews when I chose to book at this place. The room was so dirty, stains every where, garbage from delta sonic in the closet, no toilet paper. No outlet to charge my phone except for in the bathroom. I had to go to target to pick up bathroom essentials. It was a cold and rainy night and only 40 degrees outside. I could not find a heater in the room. There was an a/c unit in the window, but no heat unit anywhere. I went to the front desk around 8:00 pm to ask where the heat was or maybe get another room with heat, but no one was to be found, and after I waited at the front desk next to the door of shattered glass for 10 minutes, I then went back to my room. I tried to sleep but it was too cold for that. I started my vehicle, and then decided to drive home that night. The positive side is that I got a good portion of my money refunded, not all, but I had booked 3 nights so it was good to get something back. Another pro, no bed bugs.

Business Self

8/10

Excellent

21 Mar 2025

Patrick

Budget price & Budget motel received.

Clean room, dated white sheets & pillow cases. 4 channels available on TV & no remote. Walls were non insulated between rooms so you could hear if more than just talking normal. No complaints as I got what I paid for, no frills or thrills. Thats why its a budget friendly motel. Sure other motels/hotels avail in area but at 2-3x the price. Just needed a place to sleep & shower.

Business

10/10

Exceptional

14 Feb 2025

sandeep

best with low budget

Business Self

2/10

Poor

03 Feb 2025

Duane

Motel is unmaintained, rooms were very dirty, beds not clean, sheets and blankets not clean.

Leisure Partner

4/10

Poor

05 Jan 2025

Corey

Very unhappy!

The room was extremely small, dirty carpet, no cable TV, poor AC, one lightbulb in bedroom, no place to put soap in the shower other than the floor. We don’t recommend this hotel even at $112.

Partner

2/10

Poor

05 Jan 2025

john

When i got there there was a phone# on door to call i called an no one answered so i had to get another hotel that night La quinta

2/10

Poor

01 Jan 2025

Dina

There were ants in the bed.
The cable didn't work and there was not a remote.
There was not a thermostat to adjust the heat. The AC unit didn't work.
The neighbors were noisy. The walls were very thin. You could hear the neighbors while conversation.
We could not get ice after hours since the office door was locked.
But hey minus the ants the bed was comfy.

Leisure Partner

2/10

Poor

30 Dec 2024

Patrick

I opened the room. It was hot, water was running, went to ask the front desk about switching as there was no way to turn the heat off they shut the lights off. Still waiting on a refund because I did not stay. The conditions were unlivable.

Leisure Family

8/10

Excellent

28 Dec 2024

Patrick

Great for a small budget overnight

It was a low budget stay, which I didn't expect much as my budget was low due to staying out of town for new job. Accommodations were what I was expecting, small room(perfect for 2 & no more) with bathroom, night stand, desk & tv w/dresser. No fridge, phone, coffee pot, microwave & no breakfast/coffee service.

Would stay here again but not long term as eating out would be costly.

Business

10/10

Exceptional

26 Dec 2024

Miftah

Good

10/10

Exceptional

23 Dec 2024

Roberto

The TV, fridge, and microwave were not usable because the outlet they were connected to was not working. I didn't inquire about a resolution because I was tired and ready for bed. Everything else in the room met expectations.

Leisure Self

6/10

Pleasant

23 Dec 2024

ALEX

This is an older property with a dirty carpet. No fridge, no thermostat.

Business Self

4/10

Poor

22 Dec 2024

Robert

Place was ran down

Leisure Partner

2/10

Poor

22 Dec 2024

Dipankar

There was no one in the office when I tried to check-in. The office was locked. I was out in -18 degree Celsius for 15 minutes. A kind client in another room had to call the manager to help me.

Business

6/10

Pleasant

27 Nov 2024

Philip

At first it seemed to be a run down place, but after dark the place is brightly lit. No cable but soon as I asked I was given a RUKU box n remote, kinda shabby sheik place….
If your picky for the money then move on.

Leisure Self

8/10

Excellent

27 Nov 2024

Jimmy

Staff was very accommodating. We checked in a little after ten.
After that the office was difficult to find someone to talk with; would not answer the phone. With that being said I would stay there again.

Leisure

8/10

Excellent

12 Nov 2024

Verified traveler

Simple plain small room. It's cheap. If you're judging this room against a chain for much more you're not paying attention. This is a cheap place to sleep.

Business Self

8/10

Excellent

03 Nov 2024

Michael

Would recommend

2/10

Poor

26 Oct 2024

Garry

No t.v shower leaked all over bedroom

Business_and_leisure Partner

2/10

Poor

22 Oct 2024

Victoria

Small and dirty. Very loud visitors all night. No cable. Only one towel for four people. Paid 150$ on Expedia and they only charge 60$ per their sign.

Leisure Family_with_children

2/10

Poor

16 Oct 2024

Lonna

Room #19, the carpet was very dirty & filthy, it reaped of cigarettes, which I believed came from vents, bare room window, no curtains, and old dirty chairs. It was the worst condition ever experienced. I will never ever reserve a stay at the Swiss Cottage Inn. Just not acceptable for the price paid, very poor conditions. I had booked a 2 night stay, stayed first night but conditions made it impossible to stay another night there. I left very unhappy.

Leisure Partner

10/10

Exceptional

11 Oct 2024

Yolanda

Great service

It was nice and and nice price. The employee greeted me by name and was very nice.

2/10

Poor

08 Oct 2024

Tabrez

Bed smells, bathroom water not draining well,

Friends

4/10

Poor

06 Oct 2024

Sounisa

Do Not Stay

Very much run down. Cracks around room, carpet stains and patches, tiny bathroom stall, TV doesn’t work, top cover needs washing or replace.

Self

8/10

Excellent

06 Oct 2024

Dan

It was very economical. Only thing I didn’t like was the smell of smoke in the room but I guess I’ll bring a can of aerosol next time.

4/10

Poor

06 Oct 2024

Gurnoorpreet

Nothing

2/10

Poor

04 Oct 2024

Joe

Property was outdated and.not very clean at all. We waited for almost an hour before we could check in because the owner was not on site, and there are what appears to be permanent residense in some of the rooms a few of such people were even arguing about owing one another money for drugs ect.

Leisure Partner

4/10

Poor

30 Sep 2024

Patricia

Room really small. Shower backed up. Toilet would not shut off after flushing. No tv or cable. It’s ok if you just want to shower , sleep and leave for the day.

Partner

2/10

Poor

29 Sep 2024

Paytonn

Bed bugs galore.

Leisure Friends

2/10

Poor

28 Sep 2024

Thamarahansi

There were left over pizzas in the mocrowave and the bed sheets are dirty and used. Sheets are smelly and had lots of hair on the pillows and sheets. The whole room is dusty and nasty. Had the worst exoerience ever. Door locs are not stable. Very unsafe.

However they refunded as we refuse to stay. Had the worst stay ever!

Leisure Family

6/10

Pleasant

23 Sep 2024

Kimberly

None

Leisure Partner

10/10

Exceptional

17 Sep 2024

KENZA

Kazi was the best host ever! He was so attentive, present, and helpful. He went above and beyond to make sure we had a great stay. I would definitely recommend staying at this place and would go again in a heartbeat! Thank you for taking care of us!!!!

10/10

Exceptional

15 Sep 2024

Ricky

Owner was absolutely amazing. Basically became our concierge for everything Niagara Falls. Was very personable. Rooms were updated, clean, and well kept. Will definitely stay here again on our future trips.

Leisure Family

8/10

Excellent

13 Sep 2024

Jason

It was cheap

8/10

Excellent

01 Sep 2024

Nidhi

Good and clean property and rooms with basic amenities.

Leisure Family

4/10

Poor

01 Sep 2024

John

No cable/ didn't even have a tv remote. Ac was very loud, bathroom was tiny, could barly stand at sink with door closed

4/10

Poor

28 Aug 2024

Matt

No TV. Carpet disgusting. Broken bed. Pretty bad.

6/10

Pleasant

28 Aug 2024

Farzaneh

The floor room and ready room wasn’t clean

6/10

Pleasant

27 Aug 2024

Michael

Place is average, and check in was a little slow. Bed was comfortable, place use some maintenence but nothing crazy. Towels are rough and in need of something softer or less used. Check out is very simple leave keys near from door box.

Leisure Partner

10/10

Exceptional

25 Aug 2024

Alma

Excellent

10/10

Exceptional

24 Aug 2024

Bhavana

nice

Leisure

2/10

Poor

19 Aug 2024

Jaime

This place is filthy. The towels were dirty, the shower was stained and the carpets looked like they haven't been cleaned in 30 years. The pillows were also stained with who knows what. There was what looks like a feces mark on the bathroom wall and a red stain on the bedroom wall that resembled dried marinara sauce. Also had no cable hooked up or basic antenna TV hooked up. Only 2 accessible and available plug sockets. Hand prints all over the walls. Cobwebs in corners on ceiling.

Leisure Family

2/10

Poor

16 Aug 2024

Tiffany

Beds needed to be changed just a lot of hair inside made bed . Tv didn’t work at all

Business Partner

2/10

Poor

15 Aug 2024

Karthikeyan

This was a terribly maintained inn.