The Naini Retreat

10/10

Exceptional

12 Oct 2025

Sonika

Spectacular views, polite and friendly staff, super clean and beautifully maintained. Excellent service.

Friends_and_family Family

10/10

Exceptional

27 Jul 2025

alexandria

The Naini Retreat was fantastic! The property sits high on the mountain, offering beautiful views. The staff were exceptional: friendly and helpful. The restaurant staff were very willing to address my dietary restrictions and provide some incredible food. I also used the spa, and it was a perfect way to relax after a long day of sightseeing.

The rooms are comfortable and quiet. The hotel provides courtesy shuttles down to the market, which is greatly appreciated. They also have a daily high tea which I highly recommend.

Overall a great experience. Highly recommend this hotel if you are planning to visit Nainital.

Leisure Self

10/10

Exceptional

28 Jun 2025

Dilipkumar

I was disappointed with the room.It definitely needed a refurbishing since it looked old and tired.
The bathroom was particularly disappointing with a great deal of work to bring it to the star rating.
The spa too could do with a facelift.
The one place that I felt was 5 star was in the dinning room with the chef and the catering manager taking the accolade,overall a lovely place to stay at.

Leisure Friends

10/10

Exceptional

30 May 2025

Ayush

Would love to go back

Leisure Partner

10/10

Exceptional

30 May 2025

Ayush

Best hotel by far in the area

Leisure Partner

6/10

Pleasant

05 Mar 2025

Alan

The staff is not proficiently trained to work in a hotel. They lack simple professionalism and knowledge of English . They were however very polite and nice. The WiFi does not work. The water in the shower was cold. The free shuttle is there but the men outside were just acting unprofessionally .

The building is beautiful, great views of the lake but it’s difficult to get here. You’ll need a driver that’s experienced in hilly terrain driving.

The breakfast is great. The chef was amazing. He came and talked to us.

Leisure Family

10/10

Exceptional

25 Sep 2024

parvinder

Needs lot of renovations

10/10

Exceptional

16 Feb 2022

Verified traveler

Great

Amazing

Friends_and_family Family

8/10

Excellent

28 Dec 2021

Arjun

lake view.

8/10

Excellent

11 Jun 2021

Verified traveler

Very nice view with good over all stay.

Leisure Family

10/10

Exceptional

17 Mar 2021

Charanjit

Nice hotel & safe

Enjoy the stay

Friends_and_family Friends

10/10

Exceptional

24 Nov 2019

Verified traveler

Best location in nainital. This hotel is a palace which has been renovated as a hotel. You get a very nice view of naini lake and the surroundings. And their breakfast buffet is also amazing.

Leisure Partner

8/10

Excellent

23 Jun 2019

Brajesh

The Naini Retreat has a cozy exclusivity with great food options. Worth stay with family. The only issue is the hiking required to & fro from hotel. Difficult for elderly

Family

6/10

Pleasant

27 May 2019

Verified traveler

Prices are higher as compared to there services & foods

Friends_and_family Family

10/10

Exceptional

08 Apr 2019

Verified traveler

Really great location and view; helpful and accommodating staff

Leisure Family

4/10

Poor

25 Mar 2019

Verified traveler

Too much overpriced, and over hyped.They don't deserve, what they claim.

Leisure Family

8/10

Excellent

20 Mar 2019

Priyo

It is one of the oldest hotels in Nainital. It is a really pretty property but I would recommend staying only in the old wing.

Friends

10/10

Exceptional

15 Nov 2018

BRUCE

Excellent Hotel

I am a 72-year-old American male who visited India solo. I spent five nights at the Naini Retreat. This is a first class hotel-the room with a balcony view was outstanding and the breakfast meal, which was included in my room cost, was wonderful. The lake is a 10 minute walk away down a steep hill; the hotel offers courtesy car services if requested. The staff went the extra mile to make my stay as enjoyable as possible. Highly recommend this hotel - Really glad I stayed there

10/10

Exceptional

06 Oct 2018

Verified traveler

Fantastic stay. Bonfire in evening was great.

Friends

10/10

Exceptional

06 Oct 2018

Verified traveler

It was a superb experience due to its amazing location overlooking the lake. Service was excellent.

Friends

2/10

Poor

21 Aug 2018

Midhath

Damp,dark and depressing

The hotel does not mention that it is difficult to access. It has no lifts. There are too many internal and external stairs in the building which made it difficult to get around. My mother fell one time and hurt her knee. I had to help her when we wanted to go for meals or outside. In total there were 4 different staircases to access our room. The room was in the annexe building and was damp. The bedding was damp and even the clothing in the suitcase became damp. We were so disappointed as we had expected some sort of view but the window in the room had frosted glass. The room was also very dark and even with all the lights on it was pretty dark. There was no hot water and the ac did not work. The hotel did not provide any information at check in such as that they had a complimentary taxi or afternoon tea. We asked a staff member about going to the town who pointed to some steep steps to reach the town. Also at check out they could have mentioned that due to rain our flight may be cancelled. We could instead have taken a taxi from the hotel back to Delhi.

2/10

Poor

09 Jul 2018

vipan kumar

HORRIBLE EXPERIENCE

I would never ever consider staying in this property again and recommend the same to others travelling to Nainital . This heritage property does afford very scenic view but is poorly maintained. I stayed at Naini Retreat from 26th to 28th Jun for two nights, booking a family suite for 04 guests. I was charged Rs. 50,121 i.e Approx. USD 725 and paid Rs.32,532 upfront on hotels.com(balance of Rs. 17589.00 adjusted from my accumulated one free night). Most horrific part being that I was not even provided the accommodation as shown in the hotels.com site.Is it a case of cheating ? Money spent having gone down the drain.Much as I would like to forget this experience, I am still writing this for benefit of others.

Family

8/10

Excellent

14 Jun 2018

Verified traveler

Family trip

Overall a good property located at a height having a good view, greenary & flowers around.
Word of advise: Park your car in the Nainital Parking Area & ask for a pick-up from the hotel as it’s at quite good height & it’s risky to drive.
For youngsters, this could be one of the best properties to stay but for elders, you need to think as there is good amount of walk applicable on stairs & overall.

Overall stay was very nice & enjoyable.
At evening, there is arrangement of LIVE music & borne fire with-in the resort so lively atmosphere is created for vacation.

Location is nice.
Food is good.
Overall ambience is quite nice.

Family

8/10

Excellent

04 May 2018

Verified traveler

Excellant location with good views.

Rooms were clean & food was good. Location was excellant away from the crowd. Staff was very courteous & ready to help.

6/10

Pleasant

25 Mar 2018

Moez

Good hotel as long as you don’t mind so many steps

Not good for disabled people lots of stairs to climb no facilities for them to go up and down

Family

8/10

Excellent

18 Mar 2018

Verified traveler

Beautiful grounds away from the crowds

Great facility. Helpful staff. Live singer in the evening. But when we were there, no internet in room and they had trouble with international news channels on TV.

10/10

Exceptional

29 Jan 2018

gunjan

Beautiful property , well maintained and very good staff. Will surely revisit.

8/10

Excellent

05 Oct 2017

Rishabh

Naini retreat

Very good hotel with very good service and exceptionally good food . Our room was upgraded but the room we booked for was a bigger room as to what we got . The staff were helpful and courteous .

Partner

10/10

Exceptional

01 Jul 2017

Chinmaya Dhal

Trip

Excellent Experience.Nice Place for stay. Excellent view of land scapes from the Hotel. Services are really very Good. Truly no words to explain.

8/10

Excellent

01 Sep 2015

Nikhil

Great place to stay

Very friendly staff, great location and excellent service. Food could be be better! Overall, we had 4 rooms and enjoyed our stay immensely.

Family

4/10

Poor

16 Jun 2015

DAVINDER

Average

Booked for 3 adults but got no extra bed just a mattress for the 3 rd person to sleep on the floor
They said we have no folding cot

Family

8/10

Excellent

07 May 2015

Gautham Nadig

Quiet Place.

This is a nice hotel. Rooms are a bit small. There was a window side bench but no chairs in the room.. That apart, the hotel is well maintained, quiet, has a small patio /garden and a good view down the valley. I found the hotel staff to be very good and helpful and I recommend the place strongly.

6/10

Pleasant

19 Apr 2015

Verified traveler

Nice lean hotel

Lovely hotel very good view and nice staff, good advantage courtesy car to site seing

10/10

Exceptional

06 Jan 2015

Prashant

Excellent Stay!

I have been to Nainital many times but this was the most memorable stay..

We were two couples and we booked this hotel based on the fab tripadvisor reviews... We found the resort to live up to its reputation.. They lost no opportunity to help or accommodate us... The checkin starts at 11 but they were generous to allow us to checkin at 7-8 am itself since our train had arrived early..

we booked both bfast and dinner at the hotel itself and it was a very good decision.. The hotel is located a bit above Naini lake and they have a shuttle sort of service to ferry to the hotel.. the last ferry leaves at ~8 in the evening.. so it helped that we had booked dinner at the hotel as well...

The spread is very nice both for bfast and dinner... and the restaurant staff is very courteous and the service is very good..

Overall a very nice stay... Nainital looks fabulous from the garden view rooms...

A few tips for improvement:
1) billiards is on a pay basis.. which shouldn't be so and hotel facilities shouldn't be charged extra
2) Some of the guys on the reception could be more courteous.. (we had a relatively sour experience with a few)

Partner

8/10

Excellent

31 Dec 2014

Bhuvanesh

Very Good Experience

Very Good Hotel, awesome exp. The food was so tasty. The service was very quick and efficient. The overall environment and garden, bonfire was good. The views on naini jheel is also superb!!

6/10

Pleasant

18 Nov 2014

Lakhwinder

Nice and decent hotel to stay

hotel is too costly as per the amenities provided, and locality wise as well. However, staff is very decent. They would greet you warmly when you reach there. As hotel is a bit far from main city's Mall road, they provide complimentary cab for pick up and drop from Mall Road. Food quality is ok. But again, too costly for the price. 600+ rupees breakfast and only very few options available to eat and that too of average taste. Food could have been better.

Family

6/10

Pleasant

16 Oct 2014

Ennbee

Good location

Booked for three persons and third person was not staying on complimentary basis but duly paid . No bed was provided , matress was put on floor, unbelieveable. How can you mislead your customer , when you charging a good amount, come on grow up. Very stingy, most of the things on demand which normally provided in hotels. Do governance and not by cutting petty corners.

Family

10/10

Exceptional

12 Oct 2014

Aashish

Happy Stay

If you want to stay with class, this is the perfect place. Stayed in Garden View Room, amazing experience..live music.... The staff are very helpful. Well maintained property. Helpful staffs and they ensure that customer satisfaction is their top priority.

8/10

Excellent

31 Aug 2014

Aditya

Great hotel with an awesome view

Great experience. Great hotel with a professional staff and good view

8/10

Excellent

27 Aug 2014

Charlene and two angels

Nice hotel

Location of the hotel was very good, only bit difficult to find. Service and food was good but some international food could be served. Place was quiet and views from the hotel were fantastic. Billing could be separate in bar/lounge area and in restaurant avoiding confusions.

10/10

Exceptional

11 Aug 2014

Verified traveler

Excellent staff, Good food and nice building

8/10

Excellent

13 Apr 2014

B

Royal stay at Nainital

Stayed recently for two nights. Had a wonderful experience. Touch of heritage in the hotel. Staff is courteous and friendly, however the manager at the reception could have been more friendly than being indifferent. Food is quite costly on site so need to plan your day accordingly and have food on town before getting to the resort, which is quite a drive from the mall to road. We had breakfast included and the spread is decent. Overall, a good stay and recommend.

8/10

Excellent

19 Mar 2014

Verified traveler

Fantastic Location

This is a great hotel to stay in Nainital. This was our first visit and we believe that we got the hotel with the best location in Nainital. It is a short walking distance from the mall road and the lake and since it is located on the hill, you get an amazing views of hills and the lake. But make sure that you book the rooms facing the hills with the open balcony

Family

10/10

Exceptional

15 Jan 2014

Saurabh Mathur

Great Location, Fantastic Service, Good Food

The stay was indeed very good. The staff is very co-operative and the service is very good. The toilet could use some renovation and can be maintained well. The rooms were quite good. the comfort level in the property was excellent and overall it is a good place to stay.

8/10

Excellent

14 Jan 2014

Lokesh Thakur

heaven of nanital

The location of the hotel and the service of the staff and hotel was excellent. The hotel was one of the cleanest i have seen in my life. staff was very helpful. Food was just too good and very tasty. Enjoyed a superb holidays with my family.I has a very peaceful and sound sleep all thanks to the beautiful weather and sorrounding environment.

Family

8/10

Excellent

22 Nov 2013

Greg

Good stay

The hotel was very good and comfortable. The service was also excellent. We had a wonderful time there. Other than the hot water not being very reliable, we had no complaints for our stay.

10/10

Exceptional

14 Nov 2013

Sidds

Fantastic Service

Best in all words & nothing to beat the Service with exceptional Location.

Family

6/10

Pleasant

13 Nov 2013

Bharat Mehta

Good Hotel

Good Hotel... Very coperative staff..... But the best part of Naini Retreat is its excellent food.... Food was out of the world.... Very good spread.... The two blemishes of the hotel are.... very small & cramped up rooms.....and there is no lift or elevator in the entire hotel. ... So people who have problem with climbing the steep Stairs should avoid this hotel...

8/10

Excellent

04 Nov 2013

J L ARORA

Approach to Hotel

To reach hotel through small hilly narrow lanes was a terrible experience.
In addition to above the Hotel suits the youngsters as one has to climb 96 stairs (from garden view rooms) to reach the parking place and to reach the reception is almost 75 stairs. Like wise when you have to come back & reach your room. We were 4 persons ( all Senior citizens) occupying 2 rooms w.e.f 24.10.13 to 26.10.12 & suffering from knee arthritis still after come back from Nanital are suffering badly and taking pain killers. I thing while We were planning the booking the fact of approach to the Hotel as well as the fact of climbing up & down to reach the rooms has not been mentioned. I advise the old goodies to look into this aspect before the land in this hotel. The Hotel no doubt is one of the best in Nanital and the staff is also very polite & humble. The restaurant is also very good .

10/10

Exceptional

15 Oct 2013

Verified traveler

Naini Retreta, Nainital

very nice hotel, located bit far from mall road but hotel provides free shuttle service but only till 7pm. They should extend it to atleast 8pm. Hotel staff excellent, fod gr8. Overall excellent experience.