Rishabh
⭐☆☆☆☆
As a Marriott Bonvoy member, this was by far the worst stay I have ever had at any Marriott property.
I stayed here for two nights with my family and had booked a Suite, expecting the standard of service and cleanliness that Marriott is known for. Unfortunately, the experience was extremely disappointing.
To begin with, the room did not even have basic amenities such as a dental kit or a comb. While these can be requested, I don’t expect to have to ask for such basic essentials in a suite.
The room itself was not cleaned properly. It looked as though housekeeping had rushed through it. There was dust in almost every corner, and I found several insects inside the room. During my stay, I personally killed four insects while trying to sleep. The bathroom was equally disappointing—there were hairs in the bathtub, and when I entered the shower area, I found a spider web covering part of the shower. I even have a video documenting these issues.
The balcony was also in a terrible condition. It was dirty on arrival, with cigarette butts lying around. Even after housekeeping serviced the room the next day, the balcony was left untouched, and the cigarette butts were still there.
Service was another major letdown. Every time I needed something, I had to call the front desk four or five times before it was attended to. This is simply not the level of responsiveness I expect from a Marriott-branded hotel.
As a Marriott Bonvoy member, this was by far the worst stay I have ever had at any Marriott property.
I stayed here for two nights with my family and had booked a Suite, expecting the standard of service and cleanliness that Marriott is known for. Unfortunately, the experience was extremely disappointing.
To begin with, the room did not even have basic amenities such as a dental kit or a comb. While these can be requested, I don’t expect to have to ask for such basic essentials in a suite.
The room itself was not cleaned properly. It looked as though housekeeping had rushed through it. There was dust in almost every corner, and I found several insects inside the room. During my stay, I personally killed four insects while trying to sleep. The bathroom was equally disappointing—there were hairs in the bathtub, and when I entered the shower area, I found a spider web covering part of the shower. I even have a video documenting these issues.
The balcony was also in a terrible condition. It was dirty on arrival, with cigarette butts lying around. Even after housekeeping serviced the room the next day, the balcony was left untouched, and the cigarette butts were still there.
Service was another major letdown. Every time I needed something, I had to call the front desk four or five times before it was attended to. This is simply not the level of responsiveness I expect from a Marriott-branded hotel.
