Name: San Carlos Plaza Hotel, Beach & Convention Center
Address: Paseo Mar Bermejo Nte. Col. Los Algodones., 4, San Carlos Nuevo Guaymas, 85506, MX

6/10

Pleasant

03 Aug 2026

Lizeth

One of the beds was broken and would lean to the side, making it very uncomfortable to sleep on. The TV never worked—there were no channels or anything to watch during our stay. The shower was also a big disappointment because the water pressure was extremely low. It only came out as a tiny trickle, making it almost impossible to take a proper shower.

I went to the front desk to ask if we could be moved to a different room, but they told me they couldn’t because it was the only room availabl

6/10

Pleasant

26 Jul 2026

Luis

Es una propiedad antigua , pero al parecer están remodelando , eso es bueno
En general estoy muy sastifecho

10/10

Exceptional

25 Jul 2026

Adam

Good

4/10

Poor

20 Jul 2026

Shawna

Our stay was unfortunately very disappointing, and we would not stay here again or recommend this resort to others.

I’ll start with the positives because there were a few. One bartender, Guyal, was outstanding. He was incredibly friendly, welcoming, and provided excellent service throughout our stay. Also, the air conditioner in our room worked exceptionally well, which was greatly appreciated in the summer heat.

Unfortunately, the negatives far outweighed the positives. Check-in took over 50 minutes, which was a frustrating way to begin our vacation.

Housekeeping was inconsistent. One day only one of our beds was made, and a dirty cleaning rag was left on the bathroom counter after the room was cleaned.

The shower had extremely low water pressure, making it very difficult to wash and rinse long hair.

One of the most frustrating experiences involved the pool security. We brought a small cooler that contained only ice so we could purchase bottled water from the resort bar and keep it cold while spending the day at the pool and beach. We even opened the cooler and showed the security guard that it contained nothing but ice, yet we were still told we could not bring it in. Meanwhile, we counted six different Mexican families in the pool area with coolers. Being treated differently left us feeling uncomfortable and disappointed.

The pool itself was not very clean, and the water was extremely warm. While the temperature was likely due to the intense summer heat, the cleanlin

Friends_and_family Family

6/10

Pleasant

07 Jul 2026

Yadhel Gabriela

Habitaciones muy viejas, olores desagradables, muy alto el precio por la calidad de la habitacion.

Family_with_children

8/10

Excellent

06 Jul 2026

Arturo

:)

Family_with_children

10/10

Exceptional

06 Jul 2026

Antonio

Muy bueno 👌 ofrecen un buen servicio 👍

10/10

Exceptional

06 Jul 2026

Giannyn

The rooms were clean, the staff very friendly at all times and locations. The parking lot got pretty full. However, you can hear a lot of noise from
The outside.
The Venue is good has great amenities for
Adults and kids

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Michelle

I loved it!!! kids friendly ❤️, family group we really enjoyed it.
Beach so close is a plus, the rooms is the only thing I can say needs a renovation but nothing bad to say. We'll stay again.

Friends_and_family Family

6/10

Pleasant

03 Jul 2026

Silvia

Pool was so dirty

6/10

Pleasant

27 Jun 2026

Jesús

Shower water hot

Family

8/10

Excellent

27 Jun 2026

Jesús

A/C too noise

Family_with_children

8/10

Excellent

25 Jun 2026

Eric

Nice location. Right on the beach! Nice pools, great views of the sea. We enjoyed the suite with two balconies. Shower water pressure was very very low but we managed. Friendly, helpful staff.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Alfonso

Excelente servicio, el desayuno muy rico, personal atento.

Family_with_children

10/10

Exceptional

22 Jun 2026

gabriel gabz

Todo estaba muy bien excepto el baño era una tina muy vieja y la pared como con moho. El personal y todo lo demás fue bien

Family_with_children

8/10

Excellent

15 Jun 2026

Maria Lourdes Ortiz

Deverian de abrir las Alberta’s más temprano

Family

10/10

Exceptional

15 Jun 2026

Martin

Nice beach, clean hotel, overall very good

Family_with_children

10/10

Exceptional

09 Jun 2026

Paloma

Excelente el restaurante, las albercas muy limpias y los cuartos silenciosos.

10/10

Exceptional

05 Jun 2026

MARIO

It is hotel where you can spend the whole day there and with no need of going to other place

Family_with_children

10/10

Exceptional

04 Jun 2026

Carla

Staff was helpful and friendly.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Nancy E

Every thing was good

Family_with_children

10/10

Exceptional

29 May 2026

Monica Michel

Me encantó este hotel solo que reservé mal porque yo quería balcón y no lo seleccione pero excelente

Family_with_children

6/10

Pleasant

24 May 2026

Xavier

El aire acondicionado no es ajustable. Ellos tienen una temperatura que CREEN que es la ideal. Lo mismo pasa con el agua. Los cuartos no tienen refrigerador. Los elevadores pesimos y lentos especialmente el de la izquierda. Son solo dos. Lo demas esta bien pero las albercas estan enfocadas en los niños

Partner

8/10

Excellent

20 May 2026

Mareliz

Nice family place

Self

4/10

Poor

19 May 2026

maria

We got there staff was rude didnt greet us. the rooms were not clean there was old socks in the pull out bed . Not ours. The water presure was super weak. The lights did not work the curtines would get stuck the air would sound like it was going to exploted . Also for the owner of the hotel you should invest more jn hiring people to clean the beach since it is a beach front hotel. We couldnt even enjoy the beach of how durty it was we had to go to a diffrent beach with this is why we got the hotel so we wouldnt be going to diffrent beaches . I did read and saw alot of negative comments on the hotel bit i wajted to give it a try i do regret not lisening to the comments and reviews sin they werent wrong.

Friends_and_family Family

10/10

Exceptional

19 May 2026

Yaro Antonio

Good recommend

Partner

8/10

Excellent

18 May 2026

Mark

Staff was kind and helpful.

Partner

6/10

Pleasant

17 May 2026

amando

No hot water, breakfast buffet lacks of quality, excellent pools and service…

Friends_and_family Family

10/10

Exceptional

13 May 2026

Yaro Antonio

Good recommend

Family

4/10

Poor

02 May 2026

Maria

Room very outdated for the price… no microwave or refrigerator the slide door window was open and it was windy making noise!! The pools and slides and views are beautiful.

10/10

Exceptional

30 Apr 2026

Carlos

Good staff and nice and clean

Partner

4/10

Poor

30 Apr 2026

julie

Horrible buffet

Family

10/10

Exceptional

24 Apr 2026

Victor

We had a great stay at San Carlos Plaza. Its location offers a quiet area amid the stunning mountains and a beautiful bay at the Sea of Cortes. The property is well kept, it has plenty of parking space and the staff is very attentive. The room was clean, spacious and beds were comfortable.
We didn’t use the cafeteria but had dinner at Los Arbolitos, which offered plenty of choices, generous portions and great service, in front of the beach.
All in all, our 2-night stay was a very enjoyable!

Family

10/10

Exceptional

24 Apr 2026

Janeth

Good stay

Family

8/10

Excellent

23 Apr 2026

Isabella

Breakfast could’ve been better. The bathroom looked a little dirty and old.

10/10

Exceptional

22 Apr 2026

Miguel

Excellent place, great customer service at check in and throughout the property. The rooms were clean, just outdated.

Family

10/10

Exceptional

20 Apr 2026

Carlos

Nice

10/10

Exceptional

11 Apr 2026

Denisse

Excelent location, very clean and staff very kind. Love it!

Family

4/10

Poor

23 Mar 2026

Meghan

If a hotel could have an L on it’s forehead this one would- check in took over an hour, they don’t allow coolers on the beach or by the pool, they make you give the your ID (not show, leave with them) to get towels, the internet didn’t really work consistently, and only half of the pools were in service (and part of the half that worked, the slides didn’t even have water).

Family_with_children

4/10

Poor

18 Mar 2026

Arau

primera y ultima vez que me quedo en este lugar, las habitaciones no son comodas, estan muy desarregladas, los muebles son muy viejos ya estan rotos, la llave de la tina del bano estaba liquiando, la puerta corrediza del balcon no cerraba, tiles quebrados en todo los pasillos del hotel, no habia internet ni agua caliente, el costo de las habitaciones es exesivo como si pagaras por un hotel de lujo, la comida no es buena y a parte de eso los precios estan bastante altos en general..

Family_with_children

2/10

Poor

16 Mar 2026

Angelica

Outdated everything here. No wifi, no coffee Sunday morning. The parking was not big enough. The door of our room did not work. The bathroom was in bad shape. It was just extremely old. Check in was insanely slow. My room was ready 2 hours after check in hour.

Family_with_children

10/10

Exceptional

03 Mar 2026

Ed

Great view ocean right there

8/10

Excellent

27 Feb 2026

Alejandra

The staff excellent. The rooms need a lot of maintenance and the internet very bad. No WiFi in the hotel.

Partner

8/10

Excellent

01 Feb 2026

Joel

Hot water on the shower goes and come and coffee machine doesn’t works

10/10

Exceptional

31 Jan 2026

Adam

3exelwnr aervices

4/10

Poor

20 Jan 2026

Alma

There were two outlets not working, leaking faucet in the sink, the shower draining was not working and the wi fi was very slow and sometime didnt even get online

Leisure Family

10/10

Exceptional

17 Jan 2026

Pablo

Clean and comfortable

10/10

Exceptional

08 Jan 2026

karla

Nice view

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

Ronaldo

2 pools out of 5 pools were heated. Towels you have to sign a waiver to get towels in case they are lost you have to pay a fee, towels are located at front desk. They take your drivers license away as a deposit yet you need a drivers license to drive in Mexico also remember your passport it’s not for you to give them to hold. Room was OK considering was a two bed luxury room, showerhead in restroom, Very low pressure. Very low hot/warm water. Make sure you lock your luggage a specific drawer or items inside were shuffled. That was a red flag, this was mentioned to front desk. We were sober as this trip was a sobriety anniversary. We were very alert of our stay people around the hotel seem friendly and kind. No breakfast included with stay.

Leisure Family

10/10

Exceptional

22 Dec 2025

Carlos

Excellent Service!!!@

Leisure Family

10/10

Exceptional

18 Dec 2025

Richard

Enjoyed a couple days of beautiful sunsets and fantastic weather. The beach and pools were clean. Would stay again.

Leisure Partner

8/10

Excellent

16 Nov 2025

Maria

The ocean view is amazing here, hotel is beautiful

6/10

Pleasant

28 Oct 2025

Filiberto

The Staff very nice, very helpful, in the room the sink water was running very slow and no water pressure coming from the faucet while taking shower. No view to the ocean from my room because you reserved as a lateral room, not central room.

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

servando

Beautiful common areas, ugly rooms

Leisure Family_with_children

10/10

Exceptional

26 Oct 2025

César

No había internet wiffii

10/10

Exceptional

17 Oct 2025

Efrain

Nice hotel for a short or long vacations

10/10

Exceptional

11 Oct 2025

Brian

Everyone working at this property were super helpful and nice i highly recommend this place its a bit outdated but u will have access to the bewch, 3 pools and food all day long. Thank you

Family

2/10

Poor

07 Oct 2025

victor

already place complain with your front desk

in spanish

muy mal servicio en toda su extension

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Gustavo Adolfo

The place is amazing, just the rooms needs some renovation, there was not hot water, but besides that the experience was amazing!!!

Leisure Family

8/10

Excellent

28 Sep 2025

gisela mier

El desayuno malo, muy pocas opciones para ser buffet .
En el registro muy tardado como 40 min tuvimos que hacer fila por que tenian a un grupo grande en alguna conferencia y eso hizo muy tardado el proceso, creo que deberian separar las lineas cuando tengan ese tipo de grupos para no afectar a los otros huespedes. Y ni agua ofrecen miestras esperamos

Leisure Family

2/10

Poor

23 Sep 2025

Jerry

THEY COULD NOT ACCOMODATE ME AS THEIR AC UNITS WERE NOT WORKING. DESPITE PAYING $750 FOR MY RESERVATION, THE HOTEL REFUSED TO PAY ME BACK MY MONEY. I GUESS I'M AT LEAST HELPING THEM PAY TO FIX THEIR AC'S. EVEN EXPEDIA CLAIMS NO FAULT DESPITE KNOWING THIS PROPERTY SHOULD NOT BE HELD OUT FOR RENT.

4/10

Poor

18 Sep 2025

Alejandro

Hotel didn’t have air conditioner and where moved to sea of Cortez instead of the actual hotel

Business_and_leisure Family_with_children

2/10

Poor

17 Sep 2025

Anthony L.

This place has really gone down to tubes. Sad to see. It's unfortunate, first room the cold water didn't function. The second room it functioned but was warn out and the windows to the ocean were so dirty you could bearly see out.

4/10

Poor

13 Sep 2025

MARTHA

Needs lots of care.

First room flooded so we got moved to anothwr room which had no fridge nor microwave. Lightning in barhroom/ sink is very minimal and things are old outdated and stained.
There are no icemachines so if you need ice you have to to to thw restaurant and get it from a cooler.
A day before our check out someone walked into our room without knocking or announcing and I was half dressed.
I didn't feel safe anymore so my daughtwr and I decided to leave one day before our original plans.
I paid 800 dollars for 3 nights! Mind blowing.
However, staff was very friendly and helpful especially front desk and housekeeping.

Friends_and_family Family

2/10

Poor

08 Sep 2025

Kimberly

Avía rentado un cuarto “Luxuary” con balcón y en cuanto llegue me dieron un cuartó básico cualquiera. Les desmonté el que avía rentado y le echaron la culpa al Expedia que era equivocación de la compañía. Y luego la manejadora me quiera cobrar extra por el cuarto que ya avía pagado y que cambiaron la pajina en frente de mi para que no me hacían el válido el reclamo. Tome captura de pantalla y ayun así no me lo hicieron válido. El aire acondicionado del cuarto no sirva para nada. Fui a recepción si lo podían arreglar y no me ayudaron. Me quedé encerrada en el elevador porque no funcionaba y peor del caso no tenía aire. el hotel estaba sucio y oía feo! El buffet ni se diga caro y malo..Persimo servicio.

Leisure Family

2/10

Poor

04 Sep 2025

Everardo

PÉSIMO servicio por parte del personal del hotel desde los recepcionistas hasta la gerente, teniendo mi habitación pagada abandone el hotel y me fui a otro, no lo recomiendo en lo absoluto

Leisure Family_with_children

10/10

Exceptional

01 Sep 2025

John

Great for families

Great family hotel. Right on the beach, 3 pools, water slides, and a carousel in the lobby!

Friends_and_family Family

4/10

Poor

30 Aug 2025

Alberto

Too old, well located, overall price don’t worth it

Leisure Family_with_children

2/10

Poor

28 Aug 2025

Carmina

I had the worst experience ever

Business_and_leisure Family_with_children

4/10

Poor

25 Aug 2025

Miroslava Wilson

Las playas no estaban limpias

Leisure Family

2/10

Poor

02 Aug 2025

Ramya

Horrible experience

Water was shut off the whole night due to a plumbing problem. Since 8pm the day we checked and the 8am the day we checkout , there was no water in bathroom , no water for toilet , no water for brushing and all basic things in the morning . We just came back from pool and trying to bath but there was no water and we all had to go to bed without taking bath with the chlorine smell on the body. Kids were completely terrified without water the whole night as there was no drop of water in bathroom. Whenever we ask the reception they were kept on saying 1 hr , 10 mins water will be back but it came only the next day morning 8am. We asked for compensation atleast during the checkout , they said they can’t do that . They promised to give a 50% reduction in next stay but that email has not come until now. It was totally horrible experience and I would NOT recommend to anybody. This hotel is overrated .

Friends_and_family Family

4/10

Poor

25 Jul 2025

Maurice

Do not belive the 4 star review on this hotel.....I give this honestly a 1 star and the star is only because the AC was working. There's too much to say that was horrible about this hotel but I'll give a few that people might care about. The rooms are so old looking, the bathtub is way higher than the floor you stand on, so be careful with that! And the wifi password changes almost daily and it's very spotty. Not to mention WHEN YOU SHOWER, the water is so weak and so little, that you take a while to really shower and get clean.....horrible choice. Overall, I wouldn't go back....

8/10

Excellent

23 Jul 2025

Hector

Rooms are starting to show age. A/C unit thermostat not working properly.
In my opinion the room level I rented should have small fridge and maybe a microwave oven.

8/10

Excellent

19 Jul 2025

Francisco

Good place to spend time with family.

Leisure

4/10

Poor

16 Jul 2025

Elizabeth

Our very first time experiencing San Carlos plaza was seven years ago, and our stay was phenomenal. The room we were assigned was tip top condition, from the entrance of the hotel to the room was great. This time, our overall experience was nothing compared to the first time we visited San Carlos Plaza. In the 7 years, unfortunately San Carlos Plaza has deteriorated, from the entrance of the hotel having no AC to the rooms being outdated and not updated as you would expect from a big resort brand. Unfortunately for us, the door did not completely shut and was badly damaged, the primary door lock did not work, our sink was cracked, the caulking inside the bathroom near tub and toilet looked poorly done. The drainage on both bathtub and sink would get extremely clogged. Multiple outlets (not working) the light switches did not work, the lighting was poor, the light shade DISGUSTING! The bedding (white sheets) had multiple yellowing stains, furniture super outdated, on one occasion, I requested a broom to sweep up the sand the kids were bringing up, and when we got our room service, the lady did not pick up the dirt that I had piled up near the side of the wall. Our overall experience, our stay was not the greatest, but the staff are all very kind, polite and professional! Unfortunately for us, we would opt out of staying in San Carlos Plaza in the future.

Leisure Family_with_children

2/10

Poor

15 Jul 2025

Luis

Old hotel air no good no maintenance

Leisure Family_with_children

10/10

Exceptional

15 Jul 2025

Adriana

Great location onto the beach. Clean all around. Helpful staff. Rooms could use a little update with lighting. Would’ve liked pools to be open later on weekends.

Leisure Family

4/10

Poor

13 Jul 2025

Abraham

En realidad no recomiendo este resort, cabe destacar que para ser un resort esperaba más de ello y fue todo lo contrario..

Leisure Partner

4/10

Poor

06 Jul 2025

Maria

Muy viejo muy mal cuido parte del closet con óxido el baño parte del piso sucio las albercas el agua muy sucia muy mal olor el cuarto muy mala experiencia

Leisure

6/10

Pleasant

29 Jun 2025

Octavio

I have stayed here off and on for the last 20 years and I can honestly say that nothing has been done to this place. Rooms are in sad shape and need work.

8/10

Excellent

24 Jun 2025

Javier

Good enough

10/10

Exceptional

22 Jun 2025

Maritza

Excellent customer service

Business_and_leisure Friends

8/10

Excellent

20 Jun 2025

Marcela

I really like the stay. I loved the food and restaurant. The service of the waiter Cosme is excellent! The only thing I would like to say that I did not like is that the schedule of the pool is from 9am- 9pm which is late in the morning, so the day you are departing you cannot use it. Also they have a different schedule posted by the rooms 8am-10pm. So it was confusing.

Leisure Family

10/10

Exceptional

20 Jun 2025

Irma

Very clean. Lots of delicious food and restaurants. Friendly staff. Lots of activities. Everything you need onsite

Leisure Family

2/10

Poor

19 Jun 2025

Robert

The place over crowed and understaffed the pool was dirty and no service. The place is a complete disaster

Partner

8/10

Excellent

14 Jun 2025

Javier

The Rooms need to be up dated. Bath tub was old.

Business_and_leisure Friends

8/10

Excellent

13 Jun 2025

miguel

My family enjoyed the slides and pool area. The rest of hotel amenities was old, outdated and neglected. Im sorry to leave negative comments since the staff was great.

Wake up call to owners/upper management to re-invest in the the property. Bathroom was clogged and tiles missing, cracks everywhere

Leisure Family_with_children

6/10

Pleasant

09 Jun 2025

Karla

Went to a family wedding at the hotel. Kids enjoyed the pool, spa is really nice and good breakfast buffet.

Friends_and_family Family

2/10

Poor

07 Jun 2025

Patricia

Está muy vieja la abitacion el baño está para tirarlo. Me voy decepcionada, el personal muy lento.

Family

10/10

Exceptional

29 May 2025

Juventino

👍

Leisure Family

10/10

Exceptional

26 May 2025

Sendi

Great!

Great!

Friends_and_family Family

10/10

Exceptional

25 May 2025

Ana

Amazing

Leisure Friends

8/10

Excellent

22 May 2025

OSCAR

The view and location of the property is correct, but the installation required improvement.

Leisure Partner

2/10

Poor

13 May 2025

FERNANDO

Well the air conditioner was not working and the food at their restaurant was terrible, they didnt have

4/10

Poor

10 May 2025

Bartolome

Stay away

The room listed at hotels.com was the worst, filthy chairs and ants in the bathroom, not normal wear and tear just lack of cleaning . I was forced to uograde to a junior suit and paid additional 75 dlrs to get a cleaner room .I think they did on purpose made me pay a higher fee

Partner

2/10

Poor

10 May 2025

Jorge

Room was destroyed holes in dresser. No lights someone used the room before we went in

10/10

Exceptional

12 Apr 2025

Ana

Great hotel, family friendly, friendly staff

Leisure Family