Name: Sonesta ES Suites Flagstaff
Address: 1400 N Country Club Drive, Flagstaff, 86004, US

4/10

Poor

02 Aug 2026

Gireesh

Typical 2 * room , had smell . Had only 1 night , checked in late and checked out normal, breakfast also not very great

2/10

Poor

01 Aug 2026

Devin

We didn’t end up staying. We walked into our room and it was filthy. It was so gross we didn’t want to touch anything. Everything was very run down. The carpet was so dirty you wouldn’t want to walk on it bare foot. It smelled so strongly of dog urine you could barely breathe. We asked for a different room. We went to the next one and as soon as the door opened it smell like a dead rat was somewhere inside. They tired again, the next room was worse than the first two. We asked for a refund and were told the manager was the only one who could help us (of course they were unavailable). We paid over 300 dollars a night for a room we never stayed in. Still have not received our refund. We went up the street to the HamptonInn and had a much better experience. Do yourself a favor and stay far away from here.

8/10

Excellent

13 Jul 2026

Rachael

Overall, a very nice place to stay with my pets. Quiet area, nice views, landscaping well maintained. Bed comfy and clean. Only negative experience I had was the couch and chair were very worn and the carpet in living room area was very dirty.

Partner

8/10

Excellent

07 Jul 2026

Brett

I like the location and the relatively large space of the rooms. The breakfast IMO was good but my family didn't care for it. They had eggs, sausage. Pancakes were good but they would run out of batter like 15-30 minutes before the end of breakfast and refused to put out any more batter. The rooms were fairly dirty. I'm tall so I could easily see on top of lamps and they were really gross. That being said, I would stay here again and I've stayed here in the past.

Family_with_children

4/10

Poor

03 Jul 2026

Shahane

Vey ancient rooms. Bugs on the floor. Spiders in bedroom.

Family_with_children

10/10

Exceptional

02 Jul 2026

Teri

We will be back! Great rooms . Carpet needs cleaning, couch needs dome cushion in it but overall great stay!

Friends_and_family Family

4/10

Poor

02 Jul 2026

marilyn

Ok

2/10

Poor

29 Jun 2026

Herson

No hot water. I called a maintenance person to, no response whatsoever

Partner

10/10

Exceptional

25 Jun 2026

Ray

We were very happy with everything other than our initial contact at check-in which management handled really well. Thanks!

10/10

Exceptional

22 Jun 2026

Carol

We had a pleasant quiet stay at the Sonesta Es in Flagstaff. The room was large with a fully functional little kitchen.
Bed was comfortable. Every thing was clean. Out doors were nice with picnic tables and BBQ area for a family. Pool was nice. Breakfast was really good because the allergens were clearly marked.

Friends_and_family Family

6/10

Pleasant

21 Jun 2026

Crystal

The property is very rough; threadbare, stained, shabby. Furniture in our room was really disgusting. But the bed was clean and comfortable.

Family_with_children

10/10

Exceptional

20 Jun 2026

marilyn

The suite was very comfortable.

Partner

6/10

Pleasant

15 Jun 2026

Adam

The room we stayed in, badly needed some updating. The paint on the walls was peeling off and the carpet was dirty and very worn out. The sofa was awful and not comfortable at all. The one bright spot was the bed. The pool and hot tub was dirty and looked like it hadn't been cleaned in weeks. The hot tub was the same temperature as the pool. The breakfast was okay. The eggs were your typical imitation eggs. Not very good. The rest of the buffet was good.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Karen

Everything was great with the room, breakfast, laundry facilities.
I actually canceled a hotel in Flagstaff because the pool was under renovation.
We had our granddaughter with us and wanted her to be able to swim, that is why I booked at Sonesta.
Unfortunately the pool was not as clean as I would have hoped for.
They had 2 lounge chairs that couldn't be used because the seat part was broken.
In hind site I should have keep my original hotel because we didn't use this pool.
The pool had trees around it, so the bottom on the pool looked like an accumulation of leaves.

Family_with_children

4/10

Poor

13 Jun 2026

Ruvinna

The room was not very clean.

Family_with_children

4/10

Poor

09 Jun 2026

Georgette

There were changes on my room that I did not make. I caught it when I asked for the receipt for our stay. Also the sheets were not clean in our room

Partner

8/10

Excellent

08 Jun 2026

Janet

Rooms were clean and comfy. Outside areas could use a little attention. Leaves/dirt. Piled up in corners. High touch surface areas could use a good cleaning. Breakfast was fine.

Partner

6/10

Pleasant

08 Jun 2026

Renee

Fixtures needed attention, shower faucet, bedroom door, dishwasher detergent flap, coffee maker lid.

Family_with_children

6/10

Pleasant

07 Jun 2026

Francesca

For one quick night stay only.
The property is ok, but not worth the $$$
$200.00 a night for this ? Nope.
Breakfast was nasty. Coffee undrinkable.
Lower the price or make this place a better stay. Dirty rugs, nasty windows tracks, couldn’t even open the window to catch some fresh air.
Breakfast was bad, quality of food below average. No even a fruit offered.

Partner

4/10

Poor

23 May 2026

Noah

We hadn't stayed here in several years and were shocked by how the property had deteriorated. The entire outside areas needed power washing or at least swept clean. Our room had black duct tape on the floor in two spots. The corner of the bedroom wall had flaking paint & the caulking in the bathroom showed signs of mold. Plus we tried to check in early & was told it would be $25.00. In addition we were charged $5.00 per night for parking. VERY DISSATISFIED.

Partner

8/10

Excellent

19 May 2026

Tamar

Excellent hotel but TERRIBLE fragrance in the lobby and breakfast area! As soon as we entered to check-in, we were overwhelmed by the \"Sonesta Signature Scent\" that is synthetic and unhealthy to inhale. If this is what Sonesta does across their brand, then we'd rather return to the Marriot Residence Inn. Indoor air pollution is a thing, and adding toxic chemicals in the guise of \"fragrance\" is pollution. The worst part is that the fragrance was wafting through the breakfast room which is connected to the lobby so while you're eating breakfast, you're inhaling this chemical scent that clings to your nostrils well after leaving the space. It's not necessary and I hope this message finds the upper management of this chain so they can rid themselves of this major negative. It's not just unhealthy for guests, it's unhealthy for the Sonesta employees that can't escape it. Abercrombie and Fitch used to permeate their stores with fragrance and after numerous complaints (staff were getting chronic headaches from the toxicity) they finally ended that practice. I'm not scent sensitive by the way, so it's not that. I'm just a regular person who knows \"bad\" when she smells it. Other than that, we loved staying here! The staff was great, the bed was comfortable, and the grounds were pleasant.

10/10

Exceptional

19 May 2026

John

The staff was super nice and inviting. Breakfast was great!

10/10

Exceptional

18 May 2026

Dora

Clean room

6/10

Pleasant

18 May 2026

Alma

Rude and unfriendly employees during check-in.

Friends_and_family Family

8/10

Excellent

18 May 2026

Rachael

Overall, nice place to stay, roomy, comfy beds. Quiet and nice views. Only complaint we had was the carpets looked dirty and living room furniture was all scratched up. Could use some updated furniture for sure.

Partner

4/10

Poor

18 May 2026

Elizabeth

Furniture was shredded and abused. Not nice at all especially for the price. I've stayed at a few Sonestas and this one was worse than a Motel 6

Family_with_children

10/10

Exceptional

18 May 2026

Paul

The lights outside my room and the one across from me didn’t work, so it was pitch black outside our rooms.
The hot tub had so much chlorine that the fumes burned my eyes, and the jets didn’t work properly.

Otherwise, the staff was awesome and the room was very nice and clean.

Self

8/10

Excellent

17 May 2026

Lisa

Check in was very good. Clerk was friendly. The room was comfortable and clean. We will stay again.

4/10

Poor

17 May 2026

Selena

The sofa couch was horrible very thin where you could see and feel the springs from the mattress

Family_with_children

10/10

Exceptional

17 May 2026

Dianna

The room was fantastic. Had a full kitchen. Was very spacious. The whole place was beautiful and well cared for. Would stay there again anytime. Highly recommend this hotel.

Partner

4/10

Poor

16 May 2026

Rodney

First the few positives states cheaper than many comparable rated properties in area. The King size bed was comfortable, we had a 2 bedroom which was roomy and each room and living room had flat screens and cable. Lobby was modern and attractive

Now the negatives: room was very old, outdated, run down with torn and frayed carpets, dirty carpets that you hesitated walking on with bare feet, old curtains, dirty walks, several dents on from entry door conveyed a negative connotation about safety in the area. Furnishings like sleeper coach, chair, ottoman all looked like they were old the material had bare spots and tears in them and the cushions were flat almost worn out looked like they were bought at a garage sale not Hotel quality. There was a coffee maker but coffee was weak and tasteless. I’m trying to be honest here in my review so that people can make up there mind on whether to stay here this was rated I believe in high 8’s but in reality should have received in the mid 6’s. Also extremely noisy from other adjacent rooms and those above this appears to be more of converted old condos beware in my opinion before staying here much better options in Flagstaff. Breakfast was typical powdered eggs, home style potato’s and link sausage and oatmeal. Nothing that sets it apart and this is a huge company no excuse

Family

10/10

Exceptional

15 May 2026

Lucia

Breakfast needs to be upgraded and expanded. Powdered eggs…nah. No sausage? C’mon guys how about some pastries?

Friends_and_family Family

6/10

Pleasant

11 May 2026

Roberto

Breakfast was good. If you’re staying less than 7 days there’s no room service. If you’re getting the room with the small red sofa the sofa was terribly uncomfortable for sitting on. The microwave was in need of repair.

Partner

10/10

Exceptional

11 May 2026

Kendall

Great place to stay while driving from IL to AZ!

Self

8/10

Excellent

10 May 2026

Shannon

Breakfast was good. Staff were friendly and welcoming. Room was clean.

Family_with_children

10/10

Exceptional

10 May 2026

Marie

Our recent stay at Sonesta ES Suites for my niece’s Northern Arizona University graduation felt like the hospitality equivalent of finding an extra fry at the bottom of the bag — unexpectedly delightful. From the moment we arrived, parking was easy and conveniently close, which already earned bonus points in my travel-weary book.
Robert and Chris, the General Manager, made check-in feel less like a transaction and more like being welcomed into a sitcom where everyone is charming and oddly invested in your dinner plans. Chris especially was an absolute hoot, enthusiastically chatting with us about the restaurant we’d chosen for our family celebration.
Our room was spacious, blissfully quiet, and equipped with two critical vacation necessities: gloriously frosty AC and a bed so comfortable it nearly caused us to miss checkout altogether. The bathroom also had enough drawers and cubbies to contain my ever-expanding collection of cosmetics and mysterious “just in case” toiletries.
EvenThe suite was spacious, quiet, and thoughtfully designed — especially the bathroom storage, which this cosmetics-loving traveler greatly appreciated. Most importantly, the bed was incredibly comfortable and the AC delivered wonderfully chilly “arctic sleep” temperatures, making for a fantastic night’s rest.
Even with graduation crowds in town, the rate felt very reasonable for the level of comfort and service we received. We’d happily stay at Sonesta ES Suites again the next time we’re in Flagstaff!

Family

10/10

Exceptional

05 May 2026

Esmeralda

Not many ppl loved it. Room was like a mini apartment so spacious. Breakfast was great. Paid $5 a day for parking didn’t like that but over all great

Friends_and_family Family

8/10

Excellent

02 May 2026

Gord

The unit we were in had carpet that was really old and dated. It looked dirty. The living room couch was almost unusable with springs popping that required the use of pillows to be able to sit on it. The beds were comfortable.
There was plenty of space in the unit and overall it suited our needs since we were traveling with our dog. There is a really good dog area adjacent to, and part of the facility. This leads to a trail where we were able to get our dog a little more exercise.
For all my negativism regarding this property, we would probably come back if renos had been done.
The property grounds needed some work as well. There were garbage bags left for a couple of days in places where they shouldn't have been left, beside side walks. The facility has incredible potential but requires a serious renovation, and a better maintenance team.

Pet

10/10

Exceptional

22 Apr 2026

Victor

Really good

8/10

Excellent

19 Apr 2026

Jay

I like how the property is further out from the city. Feels like you’re staying in the country.

Partner

10/10

Exceptional

15 Apr 2026

Alfred

If I ever comeback to the area I’ll definitely be staying here again.

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

TaKeisha

The breakfast was good and they did a good job providing variety.

Partner

10/10

Exceptional

13 Apr 2026

Joanna

Nice location , comfortable stay

Partner

2/10

Poor

11 Apr 2026

Courtney

The place was in shambles. I would never stay there. The only thing that was acceptable was the staff. They were super understanding when we said we couldn’t stay there. The staff was way too good for the property. I really hope the owner changes the place soon.

Pet

10/10

Exceptional

09 Apr 2026

Suzanne

Staff was very friendly. Our room was spotless and the 2 bedroom suite is a huge advantage for traveling with a family. The only downside was our room was on the 2nd floor and no elevator, but this was not a deal breaker for us.

6/10

Pleasant

07 Apr 2026

theresa

Small bedrooms

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Paloma

This property was great! Super clean and close to everything in town. We really enjoyed our stay.

Partner

4/10

Poor

04 Apr 2026

Hector

The first room we got had an issue with the door not shutting all the way. In the next room the sink was clogged, the room was dirty, and the couch was broken with ripped cushions.

Partner

10/10

Exceptional

03 Apr 2026

Jack

Very comfortable, good breakfast

Self

2/10

Poor

01 Apr 2026

Michelle

O stars. We use to stay here often, it was a lovely place .Not anymore . Upon arriving on 3/26/26 the property grounds were dirty and we noticed there was yellow caution tape around the hot tub. Our room was very hot, the room did not smell pleasant , the carpet , the furniture and the room in general was not clean. My husband went to the front desk to ask if we could be moved to a different room due to the air not working. They said no, they would send a maintenance man. The maintenance man did not come right away so I went to the front desk to tell them how unsatisfactory the room was and asked if we could just check out and get a refund. A man came up and said we could check out, but no refund because we did not give them a chance to rectify the problem. We did actually give them a chance by asking to be switched to a different room and then waiting for the maintenance man who did not show up right away. I also mentioned that the we had looked forward to using the hot tub during our stay and were not informed of it being out of service. So the amenities were not as promised either. Feeling trapped due to no refund, I went back to our room to find the maintenance man cursing and banging on the thermostat in front of my daughter and it was now 95 degrees in the room. We went back to the front desk and spoke to Taylor who said to call hotels.com and have them request a refund and she would approve the refund. I did , and she denied the refund twice. This is a terrible place

Friends_and_family Family

4/10

Poor

01 Apr 2026

Juan

Breakfast was really good. Old and dirty furniture, smelly kitchen sink

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Heidi

Super helpful staff, great breakfast and comfortable bed with a full kitchen with supplies.

Partner

8/10

Excellent

30 Mar 2026

Thorin

Nice and was clean but the property is a little run down same with the rooms

Partner

10/10

Exceptional

29 Mar 2026

Albert

older but nice cozy. Definitely needs new upgrading from furniture and grounds maintenance. I understand it's been acquired by another company. Then, they will be doing upgrades. I can't wait to see how it turns out.

Family

10/10

Exceptional

29 Mar 2026

Yesenia

The room was a spacious and clean suite, with clean white linens and a cute kitchenette. It was very restful, I love that it was away from the main road, near a golf course and a fun hiking trail. I was happy to enjoy a walk with our dog along the trail. The breakfast 😋 was filling. Eggs, sausage, pancakes, muffins, baked goods, oatmeal and cereals. Fresh coffee and tea options. I will be returning here for sure on our way back from our road trip. I appreciate that it was not stuck in a big hotel lot like I saw some of the other hotels. Great feel and I had a wonderful experience. Highly recommend, I don’t understand the negative reviews. Glad I ignored them and booked! Hope this helps other travelers!

Pet

6/10

Pleasant

25 Mar 2026

Lauren

Upon checking in we were notified that there is a parking fee of $5 a night that is not disclosed anywhere on their website or Hotels.com. It’s $5 so I normally wouldn’t care but the parking was horrendous. We had to park quite far from our room and there were trash bags placed near our car and were there 2 days out of the three we were there. There were also small rocks on the sidewalk that my son slipped on just trying to

10/10

Exceptional

23 Mar 2026

Dave

A little noisy at 2am with other tenants coming and going. Not surprising after seeing a gathering of trucks and men with several cases of beer earlier that night.

Partner

8/10

Excellent

21 Mar 2026

Matthew

Water pressure was low I was there for 5 days my room never got cleaned other than that it was fine

10/10

Exceptional

20 Mar 2026

Lawrence

We love it for our puppy .

10/10

Exceptional

20 Mar 2026

Lionel

Staff was great! The property is quiet and breakfast is better than most hotels. Always enjoy my stay here.

Partner

6/10

Pleasant

20 Mar 2026

Kathleen

The couch was absolutely disgusting and we wouldn't evens it on it. The kitchen sink barely drained, and the disposal barely worked. The TV offered nothing but local channels, no option to sign into your own Netflix accounts like a normal hotel. It was just OKAY, not sure I'd stay again.

Family_with_children

6/10

Pleasant

19 Mar 2026

chelsey

Our first room was a 2 bedroom with a pullout couch. Unfortunately the couch was not usable. It was filthy and broken. The staff were very helpful and gave us another room that was better. It had a full size couch that didn't pull out into a bed, but atleast my kid could sleep on it. Breakfast was great! One of the best I've seen.

10/10

Exceptional

19 Mar 2026

Susan

Loved this place !!! I could actually live here . We were traveling and only here for 1 night . It was fantastic!!!

8/10

Excellent

13 Mar 2026

LYNDA

Surprisingly clean and neat. Would be great for long stays.

Self

8/10

Excellent

04 Mar 2026

Ishani

Nothing

10/10

Exceptional

01 Mar 2026

Harrison

Comfortable bed and clean room

Partner

10/10

Exceptional

24 Feb 2026

Juvestano

Todo la tranquilidad lo espacioso limpio amables 1000 %me Encanto😁

Partner

2/10

Poor

21 Feb 2026

CHARLES

Room was very very very worn (seats all torn, furnace grate dirty, tile in floor cracked & missing, missing screen on fireplace)

Family_with_children

10/10

Exceptional

19 Feb 2026

Oscar

Clean and the room was spacious. Good breakfast with many options.

Self

6/10

Pleasant

27 Jan 2026

Lo

Staff were wonderful, breakfast was very good, fresh veggies were a very nice surprise; the size of the unit was amazing, kitchen and bathrooms were clean and fresh; however, living room pullout sofa was beyond acceptable condition and the carpets were quite stained.

Leisure Family

6/10

Pleasant

26 Jan 2026

Jessica

Rooms are very outdated and furniture is very worn. Heat was totally off in the room when we checked in so it was absolutely freezing for hours until we could get it warmed up especially cause it was 4° outside. Fireplace is useless in the room since it’s wood burning - no idea where you’d even get wood to use it. Breakfast was ok but pancake machine was broken so only had eggs, toast, bagels and bacon. There’s no elevators so if you have a second story room then you have to haul heavy bags up several stairs. Room was clean but I would stay elsewhere next time.

Leisure Family

10/10

Exceptional

25 Jan 2026

Pamela

Room nice with oven to bake a birthday cake.

6/10

Pleasant

24 Jan 2026

Dony

I emailed the GM and AGM on 1/19/26 and as of 1/24/26 I have not received any acknowledgement of receipt of my email. My brother and I booked rooms for our families and when when we arrived, we were alerted that the key programming system was down and that we would have to be let into our rooms every time we left. I cannot imagine what it was like for the young lady at the front desk having to run around the property opening doors for everyone with varying degrees of feelings about the situation.I begrudgingly (for the sake of the staff) went to the front desk to report that my television was not working. Andrew was sent to our room to address the issue. As soon as he walked in, he instantly recognized the problem and he relayed that this was a recurring issue with a specific kind of TV. He went above and beyond to help. It was getting late and we went the entire first day without use of the TV when we had 2 families in one room (my brother’s family had dinner with us in our room). As promised, Andrew brought the TV and got it working the next day. He was in our room until after 10pm Saturday night and back in our room Sunday morning. My experience would have been very poor at an establishment with tattered furniture, peeling paint, sunburnt signage, and very dated everything else, had it not been for the staff.

Leisure Family

4/10

Poor

23 Jan 2026

Eileen

Its hard to know where to start. But the internet was out the entire stay so an employee was needed to enter your room every single time. This wouldnt have refelcted on the staff had it not been for the missing attendant overnight for over an hour. I have call logs to show this. Additionally the room was not cleaned. I turned the oven on only to have the room fill with chemical smoke as oven off had been sprayed all over the inside. And left there. I took photos. I let the front drsk know and nothing wa sdone so i eventually scrubbed my own hotel oven in order to use it. The heater didnt work well and i had to go buy a space heater at target. Also the carpet has tape that is worn down over the staples coming out of the floor. So i stepped on one. I told the front desk this and not one person offered to change my room

The front desk people for the most part were incredible and the maintenance guy was too. Thats why i couldnt give just one star. But the rest of this stay was unbelievable.

2/10

Poor

21 Jan 2026

Mario

We have stayed at Sonesta ES Suites Flagstaff several times over the years, but unfortunately the property has gone downhill and we will not be returning.
The hotel feels very old and poorly maintained. The furniture in our room was visibly torn and worn, which made the stay uncomfortable and disappointing. It’s clear that updates and basic upkeep have been neglected.
Customer service was equally disappointing. We dealt with a front desk employee named Mason, who was completely unhelpful and showed no interest in addressing our concerns. There was no effort to resolve issues or offer alternatives, which only added to the frustration.
This used to be a place we were comfortable returning to, but based on this experience, we’ll be opting out in the future. Corporate management really needs to take a close look at this property, as both the condition of the hotel and the level of service are far below expectations.

10/10

Exceptional

20 Jan 2026

Gloria

we were passing by and stayed there it was clean, very comfortable bed and nice hotel

Leisure Family

2/10

Poor

19 Jan 2026

Jarred

No room keys, phone didn't work, no one at the desk, very bad experience

6/10

Pleasant

10 Jan 2026

Thomas

Rooms

Partner

6/10

Pleasant

08 Jan 2026

LUIS

Se podría mejorar el desayuno incompleto, papas quemadas o viejas , el personal de cocina mala
Actitud, nos falló el wifi y no resolvían nada en recepción , no limpiaron el cuarto , que lo hacen una vez a la semana ???la basura había que sacarla a los contenedores, por el precio no estuvo nada bien .

4/10

Poor

05 Jan 2026

Rosemary

The living room area was filthy. The rug had stains, spots, and was visibly dingy. The furniture was damaged with runs and rips. The vents throughout the room had not been dusted for some time. The kitchen vents above the stove were extremely filthy. The refrigerator/ ice maker made a loud rattling sound. The fireplace didn’t work properly.

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Analyn

we highly recommend this hotel bery hood service and cleaned room

Leisure

10/10

Exceptional

01 Jan 2026

Mahesh

The staff was courteous and welcoming. The room was quite good with kitchen and dishwasher. The breakfast was good and I had a pleasant stay.

Leisure Family_with_children

10/10

Exceptional

29 Dec 2025

Penny

A very confortable and spacious room. Staff was friendly and helpful.

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

Gargya

Cleaning and hygiene. Had hair on washed towels. Bathroom and kitchen were not fully cleaned.

Friends_and_family Family

2/10

Poor

27 Dec 2025

Vincent J

The room was very run down, couch had holes, tears & flat custions. in many places. The front door did not fit properly. The door jam plate was comeing off therefore door did not close completely & need to put chair in front of door to feel safe. The furance blew hot & the cold air all night over the bed. It banged & rattled all night, therefore no sleeping. It was a long night. The light in outside stairs leading to parking was out & still dark, a falling issies.Sunday morning told registration desk about issues & he didnt seems to care, just said will tell someone. I then told him to cancel sunday night & we we would be out by 9 am. No way could stay another night there. Worse place we have ever stayed, our trip was ruined & we drove home.

Leisure Partner

8/10

Excellent

25 Dec 2025

Vivek

Great staff and amenities

Leisure Family

4/10

Poor

15 Dec 2025

Kate

The worst Sonesta that we’ve been to. We checked in at around 6pm. I called the front desk since to request if we can move to ground floor since my mother in law is old and couldn’t do steps anymore - the staff told us there is no available rooms already as it they’re fully booked which I think they’re not. They said they will be available room the next day and will call us if it’s ready. Guess what? They didn’t call us! And also, there was no crib. I message the hotel 3x about the crib but no response. I called them beforw booking and they said they will have the crib ready in the room the day of check in. Such a bad experience!

Leisure Family_with_children

10/10

Exceptional

12 Dec 2025

Fredricka

Perfect accommodations for a linger stay. Well equipped kitchen, spacious room, great bathroom abd closet space. Breakfast options were excellent, woth some good healthy options. Plentiful parking. Helpful front desk staff.

Leisure Partner

10/10

Exceptional

12 Dec 2025

Kristen

Staff was especially helpful to me, especially Taylor, allowing me to check in early as I was short of time. Not her problem but she helped me out a ton!

Business_and_leisure Partner

8/10

Excellent

11 Dec 2025

lou

The property was run down and they didn't check the rooms well , one of the rooms had no soap in the bathroom.

Leisure Family_with_children

10/10

Exceptional

08 Dec 2025

Michelle

Comfortable

Self

4/10

Poor

07 Dec 2025

Kristin

This hotel is really run down. They allow pets, which is nice, but the room we were in had lots of damage from previous guest with pets. The temperature control is poor too - it’s either blasting hot air or wouldn’t turn on.

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Mercedes

Yes and yes

Friends_and_family Family

10/10

Exceptional

04 Dec 2025

KAY

Love this place! Always great service and pet friendly! Highly recommended for a short or long stay!

Partner

8/10

Excellent

03 Dec 2025

John and Michele

Overall the property was clean and well maintained. My only real issues are that when we arrived in our suite, there was no soap, other than the dispensers in the shower and the bath towels are so small. I generally wash my hands after traveling but couldn't and had to send my husband for hand-soap. It may seem trivial, but for the price of the room, I felt it was definitely an annoyance.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Christopher

Awesome stay at a wonderful place. Nice front desk, clean comfortable room and perfect visit. Highly recommend

Self

8/10

Excellent

30 Nov 2025

Jennifer

Quick checkin with no problem. Room overall was clean. Breakfast had variety daily besides scrambled eggs. The 'seating' area in room was uncomfortable and looked like it had been used as a scratching/stretching post for multiple animals that had stayed in the room.

Partner

10/10

Exceptional

29 Nov 2025

Robert

Conveniently located property with helpful associates.

Leisure Partner

2/10

Poor

29 Nov 2025

Tiffany

Disgusting. When we pulled up it looked nice. Once we got in the room it was very outdated and dirty. The place was covered in dust. The filter in the bathroom was dated and hadn’t been changed since March. There was dust bunnies all over the wall in the bathroom near the filter. Our allergies went crazy. The water pressure was bad and water never got hot. Dirty dishes. The bedding was dirty we had to change the duvet because was it was black along the top like it hadn’t ever been changed. Microwave barely worked and too a long to heat up food. Breakfast was so messy and dirty as they don’t clean up after people. But breakfast was what you would expect food wise
so I don’t have a complaint there. They take coffee away right at 9. I am disappointed I don’t really have a single good thing to say other than the gentleman that checked us in was pleasant.

6/10

Pleasant

28 Nov 2025

Nicole

Room was fairly clean. Cobwebs in the corners. Limited breakfast options and crowded. There was food spots empty, only eggs no meat. Someone came and knocked on our door at 930am asking when we were checking out when check out isn’t until 11am.

Partner