Hotel Palac

4/10

Poor

21 Apr 2026

karroll

The resort is extremely outdated

6/10

Pleasant

19 Apr 2026

Joshua

The place looks very nice from the outside but the room are cheap, bed slide all
Over the place, cheap plastic patio furniture, the shower had leaks along with the overhead shower head being off and shooting in all directions. Room
Service was a 2 out of 10, with sandwhich that I made when I was 5 . Pool was nice, entertainment was good. Dennis wore good a staff was good. Room was not good .

Partner

10/10

Exceptional

19 Apr 2026

Jason

Amazing vacation. The sister hotel next to the palace was renovated and absolutely stunning. But very crowded! The Palace had half the amount of people. Top shelf drinks. A few less food options. But you can go to other hotel for breakfast and lunch. The beach was awesome- different than the white Caribbean we usually go to. But an easy 1 mile walk from point to point and seeing / feeding the monkeys made this trip unforgettable. Take water shoes! We are planning to return with our kids once the palace is renovated. They were starting in May of 2026.

Partner

10/10

Exceptional

18 Apr 2026

Stevan

Staff throughout were amazing, especially hard working restaurant staff and pool bartenders and servers.

Partner

8/10

Excellent

18 Apr 2026

Karin

The Palace is outdated, the decor of the rooms and the lobby is awful. Renovation is scheduled for August. The grounds are well maintained, pool area clean and the restaurants are kept clean. The workers are all very friendly and there to make the guests very comfortable. Servers and bartenders are helpful and nice. Entertainment staff is great, energetic and fun.
We did a river cruise, which was fun. We saw a lot of alligators and monkeys, although we saw more monkeys next to the hotel. Take a stroll to the left on the beach to where the sign for the Monkey bar is. Walk into the jungle, there are a lot of white faced monkeys there.
We wanted to go snorkeling, they try to sell you the catamaran cruise, includes alcohol and fruit, but who needs that when you're staying at an all inclusive? We ended up on a 3 hour snorkeling tour, but visibility was bad.
Overall, the hotel is comfortable, the food incredible and lots of fun for no longer than a week.

Friends

10/10

Exceptional

17 Apr 2026

Sherrie

We were very pleased with the amenities, the service, and the food. It was close to the Diamante Eco Park, which we really enjoyed.

8/10

Excellent

16 Apr 2026

Brooke

Outdoor facilities were great. Rooms are dated, left much to be desired. Staff was great. Drinks were plentiful. Food was a B-. Shows were okay. A lot less busy than the Riu next door which was nice. The waterpark was good but no food and drinks were limited. March is hot…like 95-105 hot so be prepared.

Family_with_children

10/10

Exceptional

16 Apr 2026

Juan

Pool was great, strange that we have to have cards to get towels and make sure we don't misplace them. Breakfast buffet was AMAZING. Fresh fruits, local foods, typical foods, I had never seen such a large buffet, it was amazing! Food in all restaurants was wonderful, the coffee bar was amazing, plenty of chairs around the pool. Beach was kind of far away and never really came in to play for us

Family

10/10

Exceptional

16 Apr 2026

Yarden

Excellent food and staff. Rooms are a bit dated and could be cleaner but they are doing a full Reno end of summer this year. Will definitely return!!!

10/10

Exceptional

16 Apr 2026

APSARA

GREAT STAFF

Family_with_children

4/10

Poor

14 Apr 2026

Lashel

The rooms upon arrival need to be inspected. I had to room change multiple times, 1st room was dirty and the 2nd room had a broken tv with no tube curtain. They did come quickly to address the issue with the TV, however after traveling over 8 hours and multiple trips to the front desk more than an apology was expected. The bar, pool and restaurant staff were very pleasant. The food could use an overhaul and update the entertainment. Transportation should also be provided or at least cheaper than the airport service.

Family

10/10

Exceptional

13 Apr 2026

Ricardo

Our family had a great time at RIU Palace. The staff is amazing! We made many new friends there!

6/10

Pleasant

11 Apr 2026

Richard

Pool was great, the hotel was old, needed reno's

Partner

4/10

Poor

09 Apr 2026

Kerri

The room wasn’t clean, it was old and rundown. Although the hotel was not affiliated with the jet ski companies on the beach, they did not warn us about them either. My daughter and another friend were injured on one of their faulty jet skis.

Family_with_children

6/10

Pleasant

08 Apr 2026

Ricardo

The rooms need alot of work. The rooms are not only outdated but they need maintenance. Alot of broken things in the bathroom for example like the glass tiles, outlets, towel hanger by the balcony etc. Our room smelled humid, my clothes left with that smell. We had 3 rooms reserved in the hotel and all 3 rooms looked as bad. Food was amazing!!!! The hotel not only has quantity but quality and the staff was so attentive! Entertainment was great! I give this hotel a 3.5 because of how the rooms looked and how outdated the hotel looks compared to the other side. Also I recommend to add a few more beach chairs by the beach area. We definitely want to come back but stay of the other side of the hotel, it was so much nicer than the side we stayed in. We love Costa Rica!

Family_with_children

6/10

Pleasant

08 Apr 2026

Willians

The rooms need alot of work. The rooms are not only outdated but they need maintenance. Alot of broken things in the bathroom like the glass tiles, outlets, towel hanger by the balcony etc. Our room smelled humid, my clothes left with that smell. We had 3 rooms reserved in the hotel and all 3 rooms looked as bad. Food was amazing!!!! The hotel not only has quantity but quality and the staff was so attentive! Entertainment was great! I give this hotel a 3.5 because of how the rooms looked and how outdated the hotel looks compared to the other side. Also I recommend to add a few more beach chairs by the beach area.

Family_with_children

6/10

Pleasant

07 Apr 2026

Andrew

The restaurant seating system is the worst I’ve seen. You have to line up at 5:10 to even get a table at any point that night. Old school magnetic stripe room keys frequently de-magnetize. Rooms are dated. Staff is great.

10/10

Exceptional

07 Apr 2026

Jill

Everything was great but there were ants in the room which were worse when it rained.

Family_with_children

8/10

Excellent

06 Apr 2026

Theresa

The internet is not good.
The rooms are old with a bathtub in the middle of the room

Family_with_children

10/10

Exceptional

05 Apr 2026

Todd Charles

This is our 3rd time going back to this resort! We love it!

Family_with_children

8/10

Excellent

05 Apr 2026

Ryan

Everything worked as it should, property could just benefit from an update.

Family_with_children

10/10

Exceptional

05 Apr 2026

Michael

Met and exceeded expectations

Family

8/10

Excellent

05 Apr 2026

Christopher-Edd

Overall, it was a good stay. Although there was a mild, stinky smell in the room, it was tolerable. I would appreciate it if staff members smiled as they passed guests. Only one key card was provided per room, and it frequently demagnetized, making it difficult to enter the room and requiring multiple trips to the front desk to reactivate it. I would like two-card access, as it's standard at other hotel and resort properties. Overall, a good stay.

Partner

6/10

Pleasant

04 Apr 2026

Naja R

The room wasn’t up to date. The furniture was older, had visible old stains, the bathroom had no ventilation, and the lights over the shower didn’t work.

Partner

8/10

Excellent

04 Apr 2026

Thomas

Overall we had a good stay at the Hotel Riu Palace Costa Rica. As with most places, there were good things and not so good things about our stay.

We booked here instead of at the adjacent Riu Guanacaste because it was our belief that this was the more luxurious hotel and because we could use the amenities of the adjacent resort as well. In hindsight, we found ourselves thinking we should have stayed at the Riu Guanacaste because it had been recently renovated and looked really good whereas the Riu Palace Costa Rica is due for some major work and was looking a bit dated overall, especially in the rooms.

The rooms were comfortable; nice bed, good shower and water pressure, just some of the furniture was noticeably old and worn.

The pool/pools were nice with plenty of lounge chairs but not a lot of shade available during the day and the towel shack would regularly run out of towels. They could use at least one more pool-adjacent set of bathrooms too. The beach was marvelous. It was definitely our favorite place to be. Service both poolside and at the beach was excellent.

The restaurants were all good. No reservations for the specialty restaurants so make sure you're there early if you want the early seating!

The bottom line is that the Riu Palace Costa Rica is good, but not great. I think when they renovate the property it will go a long way to making the place feel like the upgrade from the Riu Guanacaste that it's supposed to be.

Partner

10/10

Exceptional

03 Apr 2026

Vladlen

Overall we liked it. Staff was great. Pools were clean and nice and not overcrowded even though it was during a spring break. Food is great the only problem is that the hotel rooms need an upgrade. Rooms outdated and furniture inside the rooms is old. Beach and water is nice but garbage from the beach needs to be cleaned regularly.

Family_with_children

8/10

Excellent

03 Apr 2026

Shawn Allister

Exceptional staff and meals. Rooms were a little outdated / tired but overall, definitely recommend.

Family_with_children

8/10

Excellent

03 Apr 2026

TRACY LEE

Hot tub wasn’t working. Pool area was nice , rooms were clean but out dated . Staff was excellent. Food was good . Needs less steps to pool area and needs another elevator.

Partner

10/10

Exceptional

02 Apr 2026

Theresa

Great!

10/10

Exceptional

02 Apr 2026

Krista

Beautiful hotel and outdoor areas!

Partner

2/10

Poor

01 Apr 2026

Rakhee

Horrible property nothing close to the pictures that they show! Food was horrible and service was horrible

10/10

Exceptional

01 Apr 2026

Badal

Property is good. Staff was very friendly.

10/10

Exceptional

31 Mar 2026

alphonse

Love it

10/10

Exceptional

31 Mar 2026

Rebecca Lynn

Overall the resort was perfect. The front desk staff were a little stuffy and not very friendly. However, the service at the bar and around the pool made up for it. They were all fun, smiling, joking, and having a good time with guests.

Family

6/10

Pleasant

31 Mar 2026

michael

Rooms were outdated, older

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Kimball Ennis

Perfect location, lots to do, staff exceptional, nice restaurant and food choices

Partner

6/10

Pleasant

29 Mar 2026

Diana

The pools and the ocean were excellent. The daily barbecue was also wonderful, as well as the staff. The decor and condition of the rooms ane terrrible - run down and broken. The food and other amenities are subpar. Heed this and the other reviews.

8/10

Excellent

29 Mar 2026

Sue

My husband and I had an enjoyable two week stay. Our fourth floor room had a beautiful oceanfront view. We enjoyed the buffets’ large variety of tasty food options. The Japanese and Steak restaurants were also good. Staff was friendly. The resort was clean including our room. The room was tired with a broken bathroom light switch, a noisy constantly running toilet, and worn furniture. Our key fob frequently did not work so we had it reset numerous times. The Riu Palace apparently will be undergoing a major renovation later this year. The ocean is swimmable with a beautiful beach. No cabanas or palapas for lounging in the shade on the beach. Nice pools. No quiet pool or a shaded area for lounging over looking the ocean. The loud music could be clearly heard at all pools. We had no issues accessing shaded pool loungers. We ended up spending time at the sister resort right next door resting on quiet shaded loungers over looking the ocean listening to the birds. Overall, I recommend staying at the resort.

Partner

6/10

Pleasant

28 Mar 2026

Angelo

If you have four pools you would think they have close bathrooms to the pool area.not good and to fair to walk.you had to go to the lobby or to a bldg quiet fair away to fine a bathroom.also no cover on beach know umbrellas or canapés so if you did not fine a tree you are in the sun all day.also around he pool the red tile was very hot but in some pass in white so you don’t burn your feet.

Self

8/10

Excellent

28 Mar 2026

Angel

Muchos problemas con los elevadores y la propiedad esta muy vieja

Family

4/10

Poor

27 Mar 2026

Barbara

Nice grounds and adequate rooms with nice personnel. Food same night after night at buffet mostly- salad bar and fruit best and stick with made to order items when can otherwise. No beach presence. You can get your own chairs at Palace in trees and drag (heavy) yourself. No town near by. Expensive for what it is.

10/10

Exceptional

27 Mar 2026

Nora Michelle

The pool, service and entertainment were great! I misplaced a cell phone and it was found - so important. Thank you!!

2/10

Poor

26 Mar 2026

Harish

Money spent was not worth it.....Staff was good but language problem.

Friends

6/10

Pleasant

26 Mar 2026

Yulia

Do not book this resort with Expedia if traveling with children!
I had a very unpleasant experience when I was requested to pay double of what I originally paid through Expedia at the reception when checking in. I booked a 6 night stay at RUI Palace for one adult and two children 16 and 14 years old staying in 1 room. Expedia sent me a receipt confirming booking for 1 Adult and 2 children, but they sent my booking to RUI as 1 adult and 2 infants. When checking in I was told that there is an issue with my booking and I owe them a ridiculous amount of money to pay for my two children. Later it was brought down to a more reasonable amount. I argued that it was not my mistake and showed them a receipt where it says 2 children. The manager said that it happened several times before and it’s not their problem. No refunds will be issued, so I had no choice but to pay.
It is RUI problem and they need to figure this out with Expedia. It’s as simple as sending people receipts specifying the ages of the children.

Family_with_children

8/10

Excellent

25 Mar 2026

Giancarlo

The property is definitely run down. The rooms look like we traveled back to the 80’s. All of the purple, old, and run down decor made me feel as if I was in a rundown motel 6 back in the 80s.

Friends

8/10

Excellent

22 Mar 2026

Javier

My only complaint is Specialized were nearly impossible to a get in. Unless you are willing to stand online for an hour. I might as well to mc Donald's if I have to stand online and tub the middle of the room was strange.

Partner

10/10

Exceptional

22 Mar 2026

Rita

The public areas of the hotel are very nice and well maintained. The pools are plentiful and shade is readily available. I did not go to the beach. Too hot for me.

Our room was clean. Nice balcony on the garden view. Furnishings and decor is dated and tired but the hotel has a major update planned so will get better soon.

Staff accommodated our reservation request to be close to elevator. Much appreciated.

Friends

10/10

Exceptional

21 Mar 2026

Terri

If you are looking for a high-end, all-inclusive experience in Guanacaste, the Riu Palace is a top-tier choice. The combination of beautiful views, excellent hospitality, and diverse activity options makes it a perfect destination for couples or anyone looking to enjoy the beauty of Costa Rica in style.
We are already looking forward to our next visit!

Partner

10/10

Exceptional

21 Mar 2026

Brian

We’ve been to this property three times. Love it, but you can tell that it’s getting dated. But that’s being rectified this August when they close the property for a full renovation. According to the staff, we talked to it’s going to be a full remodel, and I would expect it to be top shelf across the board.

8/10

Excellent

20 Mar 2026

Crystal

The staff was excellent- kind and anticipated your needs before you did! Very attentive! The specialty restaurants were fantastic! The property is huge so bring your walking game. The beach is not owned by resort and before we went we were cautioned by friends of sand fleas on the beach that can create an itchy ankle hassle while trying to sleep- bring bug spray! The weather every day was fantastic! Rooms are dated but decent and I slept like a baby! Nothing to do but enjoy and relax!

10/10

Exceptional

20 Mar 2026

Julien

I was very impressed with this resort. The staff were all very friendy and the buffets had a great selection with fresh & delicious food. I wish there were pool side snacks (chips, finger foods, etc). The beds were good just the blankets werent that great (couple sheets and a fleece blanket). The restaurants were good too, but you cant make reservations which was annoying. Overall very great stay!

Family_with_children

6/10

Pleasant

20 Mar 2026

Diana Lawson

Swimup bar Stass was Great

Friends

10/10

Exceptional

18 Mar 2026

Michael

Simply an incredible place! ✨
The hotel impresses in every detail: the physical space is spacious, well-maintained, and extremely comfortable. The cleanliness is impeccable—something that makes all the difference in the overall experience.
The dining deserves special mention—delicious, well-prepared dishes offering a wide variety. The drinks are another highlight: creative, flavorful, and always beautifully presented.
The beauty of the setting is enchanting at every turn, and the lineup of shows and entertainment ensures fun at every moment.
But the true standout feature, without a doubt, is the staff: attentive, polite, and always ready to assist, making the stay even more special. A special shout-out goes to the housekeeper, the host who introduces the shows and entertainment, the warm-hearted Najee from the entertainment team, and the sweet waitress, Angela. She was incredibly friendly and polite, constantly offering fresh, delicious drinks—specially prepared for me, as I don't drink alcohol.
A truly complete experience—one I can't wait to repeat! 💙

6/10

Pleasant

18 Mar 2026

Vantoria

The poolside seating great, swim up bar great, food in restaurants three out of five, dinning buffet great ,drinks great and the rooms updating.

Friends

6/10

Pleasant

17 Mar 2026

Richard

This is not a 5 star resort. The food is lacking in quality. Service was great, but food quality was poor.

Partner

2/10

Poor

17 Mar 2026

MILES

We stayed in room 125 and 126 - make sure you use your in-room safe or take your valuables with you. We arrived mid-morning Monday 9th, by 3pm someone came into my sons room (125|) and stole all of their vacation money from my son's girlfriends purse which was well hidden.

We reported the theft and spoke to the manager. They said they needed to look into it further and for us to come back the next day at 10am. We did and their reply was they needed more time to look into the matter. Needless to say that lasted until the last day March 15th. Upon checking out we asked the Manager again, we received was a sorry and an email for us to send our complaint to.

Riu Palace is scheduled for a major renovation and I suspect most of the employees will be out of work, hence theft will be on the rise, so I suggest you make sure your money and valuables are securely put away.

Family

10/10

Exceptional

17 Mar 2026

Earl

Poolside seating good until last day when others arrived, food was good to excellent, staff very friendly and helpful

Friends

10/10

Exceptional

15 Mar 2026

Antonio

We had a room with a garden view

8/10

Excellent

14 Mar 2026

Michael

Saw the ocean from our room. Loved the doves singing in the mornings.

Partner

8/10

Excellent

14 Mar 2026

Maritza

I had a great time. The staff is amazing they are really nice and helpful. They are always around asking you if you want drinks or any help. They have good restaurants and entertainment everyday. The view is amazing, the beach is really nice the water is warm and they have staff bringing you refreshments to the beach.
When you walk from the hotel to the beach you will see vendors, at the beginning I thought they were from the hotel, but they are not. The only thing I didn’t like was that my room had a smell, but I noticed it in some parts of the hotel. So next time I’ll bring my humidifier or a scent candle. Also bring your mosquito repellent.

6/10

Pleasant

13 Mar 2026

Julia

Not as clean

Friends

10/10

Exceptional

13 Mar 2026

ERICK

Great! 😊

Partner

10/10

Exceptional

12 Mar 2026

Rida

No, we had garden view

Partner

10/10

Exceptional

11 Mar 2026

Christopher

I really enjoyed my stay. We had a few minor issues which were resolved very quickly. I would definitely stay again.

Friends

10/10

Exceptional

10 Mar 2026

Glenn H

Very friendly staff, clean rooms and pools

8/10

Excellent

09 Mar 2026

John Richard

Staff are very friendly and helpful. Rooms could use a little updating.

Friends

6/10

Pleasant

09 Mar 2026

Donald

The overall experience was tainted by staff searching every piece of luggage, backpack, purse for small amounts of cash to steal beginning while out for dinner the very first night...

This practice is known as \"Ant Theft\", stealing small amounts not likely to be noticed...

I detected this happening every time a staff member had a legitimate reason to enter the room while no one was around, such as delivering something in the evening...

The room was overdue for a full refresh... The ocean view was everything promised... But for the attempted thefts, I would have given at least 1 more star...

Friends

10/10

Exceptional

05 Mar 2026

Melissa

The resort was very clean. The staff was very nice and eager to make sure you stay was wonderful. The food was above average. The pool and surrounding area was absolutely fabulous. The only thing that needs to happen if this resort is an upgrade at rooms very outdated

8/10

Excellent

05 Mar 2026

Shakeel

Yes

10/10

Exceptional

02 Mar 2026

Catherine

No, view of the trees, we were able to see monkeys in the morning, very cute. Clean.

Family

10/10

Exceptional

02 Mar 2026

Anne

A perfect stay. Lots of lounge chairs and shade, great food, beautiful garden

Partner

8/10

Excellent

02 Mar 2026

Raymond

Decent hotel. Large and average accommodations. The all-inclusive meals weren’t all that great though.

6/10

Pleasant

01 Mar 2026

Marvin Cecil Cox

Hotel very outdated, needs renovation badly. Friendly staff. Food ok.

Family_with_children

10/10

Exceptional

01 Mar 2026

Carol

Truly “all inclusive”, very clean resort, and all staff were professional and helpful.

Partner

10/10

Exceptional

26 Feb 2026

Matt

Great place

Partner

6/10

Pleasant

25 Feb 2026

Laquisha Desha

Staff wonderful, resort okay and entertaining. Had a few boo boos but everyone was well mannered and welcoming.

Family

8/10

Excellent

24 Feb 2026

Heidi

Staff were amazing and food was great.

Partner

6/10

Pleasant

23 Feb 2026

Kellie

If you're a booze hound who doesn't like wine and you're not a foodie, and you like to hang out in the pool all day and make lots of noise, this is the place for you.

If you love nice wine (never mind great wine, just half-decent wine) and good food (never mind excellent food), this ain't it. The white wine was absolutely terrible in all the bars and most of the restaurants. There was a passable Frontera sauvignon blanc in two restaurants (Tokio and Krystal). The only good food was at Tokio, where the tempura, salmon and gyoza were pretty good. The rest of the food verged on godawful.

The air conditioning struggled along in our room - couldn't cool it lower than 23 degrees. Most of the entertainment was embarrassingly bad, except for the odd band that played before supper.

On the plus side, the pools are lovely, the facility is spotless, the staff are mostly very nice. The coffee shop Cappuccino was awesome: great coffee and cinnamon buns. The spa is decent.

All that being said, we won't be back.

Partner

10/10

Exceptional

22 Feb 2026

Robert

Awesome

8/10

Excellent

21 Feb 2026

Coleen

The room definitely needs to be updated, 2 out of 4 outlets didn’t work. Hotel was clean, staff were friendly. Food was delicious. Many options to choose from.

Partner

8/10

Excellent

21 Feb 2026

stephanie

Overall would recommend we enjoyed our stay! Room was a bit old but was spacious and clean. Pools were beautiful, service out there was excellent, Particularly Christopher!
However not sure why it cost more to stay at palace vs riu. Very disappointed with the beach setup at riu palace. They kept stacks of old falling part lounge chairs under a bunch of trees. Id have to drag one out myself. Narrow beach area. On last day i walked down beach to see riu & was shocked to discover rows of new beach chairs. The pool design also didn't make sense. The only adults only swim up pool was the tiniest one! So everyone is crammed in there occupying same tables and seats all day long while the little kids had these big enormous pools to throw balls around and scream. I was disappointed this hotel is not adults only like the palace in punta cana. Another frustrating issue we ran into is they said no reservations at restaurants , 1st come 1st serve, HOWEVER that was a lie at the steak house. They pick and choose who they wanted to give a paper slip to to reserve a table. It took us 2 nights of trying to eat there and after talking to a few other people learned about these paper reservations that no one offered us. I would say the extra money to stay at palace is not worth it.

Partner

10/10

Exceptional

20 Feb 2026

Tina

The staff at this hotel is the friendliest by far then any other all inclusive I have been to.

10/10

Exceptional

18 Feb 2026

Miguel A

Yes cleaning evey day even if not dirty. Employees were busy every time trying to make our stay perfect

Friends

4/10

Poor

18 Feb 2026

Eufemia

Hotel is old.! Charged a fortune but is in dire need of repair. Walls were dirty, decor outdated. Furniture in need of repair.
Poor service. Most staff had chip on their shoulder and could care less if they served you.
Room service options very poor.
Worst Riu ever!!!

8/10

Excellent

17 Feb 2026

CARLOS

It was good

8/10

Excellent

16 Feb 2026

Lea Iris

Yes, most the people

Leisure Family

4/10

Poor

16 Feb 2026

Jeremy

The room was discussing. Very outdated. There was an ear ring (lip ring) on the bathroom floor and was never cleaned up while we were staying there. Just very poor quality of work in the room. Felt like I was in a dorm room back in college. No restrooms by the pool. And getting lunch during the day at the buffet they need to have paper plates so people can take food to the pool. I saw a lot of people walking out with the plates but I talked to quite a few people and myself got stopped.

Leisure Family_with_children

6/10

Pleasant

14 Feb 2026

Patrick

Food served cold in restaurants
Rooms very basic for a 5 Star

Business_and_leisure Family

6/10

Pleasant

14 Feb 2026

Rebecca Gail

Rooms are very basic.
Food in restaurants was generally served cold
Sweeping floors while people are eating was distracting & unnecessary in restaurants.
Staff were pleasant and accommodating.

6/10

Pleasant

13 Feb 2026

Jason

Card to get in the rooms stopped working daily
Bathroom sink drain was stuck in the closed position so it would not drain without manually removing.

No bathrooms near pools.
Lack of the ability to do reservations at restaurants.

Staff was wonderful.

Leisure Friends

8/10

Excellent

12 Feb 2026

Amy

Clean rooms, beautiful grounds, great dining options and bar service! The only thing that made this stay on the annoying side (and was quite a common thing to see/discuss with others experiencing the same) was the key cards they use are very old and don't hold their charge, meaning coming back to your room with your arms full from shopping, tired or needing to use the restroom is your key would not work and you would have to go back to the front desk. At the desk however, they would tell you that your key got too hot, was close to your phone, etc., every single time, regardless that it never happened. Make them give you a new key (like other guests told us that they had to) and problem was solved! Just hate that it took so long and so many trips to the desk to get fixed. Other than that, was amazing!

Leisure Partner

6/10

Pleasant

11 Feb 2026

IRENE

The outside of the resort is nice. The rooms are a bit dated. I know they will be upgrading them soon but we walked over to The Riu next door which was less in price and the venue was very nice. Also the buffet at the next door venue is so much better. Riu Palace needs to upgrade their food. Also 3 different times we caught them using different alcohol and even water in their bottles. We saw another patron drink tequila and complained it was pure water. The bartender was so embarrassed and immediately fixed the situation. It’s honestly a nice property but needs upgrades.

Leisure Partner

8/10

Excellent

10 Feb 2026

Shahram

Property is very beautiful and clean but rooms are old and really needs remodeling which they are going to do as they said, food excellent and very relaxing we enjoy very much.

Leisure Family

6/10

Pleasant

10 Feb 2026

William James

Staff was wonderful although we had to suffer much angst in dealing with the front desk. Our arrangements were made through Expedia… big mistake. Resort was very nice, food very good.

10/10

Exceptional

10 Feb 2026

Wendy

Everything was great!

Partner

10/10

Exceptional

08 Feb 2026

Sharon

This please was incredible!!! The food, the staff, the property, the entertainment was all top notch. We never did any of the restaurants because we had kids and didn’t want to wait in line so can say that the buffet has amazing food and soooo many options to choose from. There was always chairs to sit around the pool. The staff who do the entertainment were super fun and engaging. The wait staff especially Christopher were amazing at drinking you drinks either on the beach or around the pool!!! The rooms were made up everyday and stocked the mini fridge. Everyone was so friendly and helpful this was probably the nicest resort we have been to. 5 plus stars!!! Would go back tomorrow if I could

Leisure Family_with_children

8/10

Excellent

07 Feb 2026

Donalda

Yes

8/10

Excellent

07 Feb 2026

Barbara Zyfka

Nice people

4/10

Poor

07 Feb 2026

Gabriel

Good is way below average, at some points- inedible. Staff was not friendly, rude on many occasions

8/10

Excellent

05 Feb 2026

Marcie

The staff were incredibly friendly and attentive with a few exceptions. The food was great with lots of options. The property is beautiful, however the rooms are in need of a reno which is apparently happening this year. The $600 credit for each room is misleading as it is in the form of coupons that can only be redeemed for certain things.The spa was a disappointment. The massage was good but overpriced. The steam room was not functioning, and there was no communication as such. The Jacuzzi was not functioning fully either. The men’s change room had no hot water in the shower and there was a painting crew in there during regular hours. The painters were also going in and out of the ladies change room at their leisure which was incredibly uncomfortable. We have not stayed at a Riu before and not sure we will again.

Leisure Partner