Novotel Goa Dona Sylvia Resort

India , Goa
GOA, Cavelossim Beach Salcete, 94700
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75 reviews shown

6/10

Pleasant

11 Mar 2026

Kulvinder

If your looking for peace and quiet it is not possible when there are wedding events, had to complain about the music coming from the Radisson next door making our room shake albeit it was on our last night of the stay, so we were lucky

10/10

Exceptional

30 Jan 2026

Llewellyn

Great service and beautifully property.

Leisure Family

10/10

Exceptional

05 Jan 2026

Jiteendra

Great resort.

Leisure Family

10/10

Exceptional

31 Dec 2025

Nalika

The duty manager and the senior lady staff who served me was very helpful, stay was really good…

Leisure Family

10/10

Exceptional

28 Dec 2025

Rajnikant

Great stay!!!

Leisure Family

10/10

Exceptional

22 Dec 2025

Aditi

I would like to especially commend the Head of Guest Relations Gita Nail for truly saving our stay. While there were several issues initially, she stepped in with exceptional professionalism, empathy, and ownership. She listened patiently, acted swiftly, and genuinely went above and beyond to make things right. Her efforts not only resolved the situation but completely turned around our experience. She single-handedly restored our faith in the hotel and made us feel valued as guests. A true asset to the organization.

Leisure Family_with_children

10/10

Exceptional

03 Nov 2025

Anthony

Great food and service

Leisure Family

10/10

Exceptional

03 Nov 2025

Sukhdeep

Great place to stay, clean rooms, responsive staff and good food. All resort facilities. My family and I enjoyed our stay to the fullest.

Leisure Family

10/10

Exceptional

21 Oct 2025

Ferenc

Overall an excellent stay at the Dona Sylvia resort, nestled in lush gardens with good facilities. Location is excellent with direct access to the beach, and a wide variety of restaurants and beach shacks in the vicinity. The staff delivers attentive service and they were very helpful with additional activities such as arranging a cooking class! The pool and the gardens are very well maintained. The breakfast buffet was good, but there were limited choices for western palates, so having an omlette every morning for a week can get a bit boring. The air conditioning in the room was quite noisy - could do with some maintenance. We also had a problem with the TV which kept switching off, and the WiFi which was excellent in the garden and all other areas but was hardly working inside the room. We escalated these issues to the reception and the staff tried to resolve the issues but unfortunately to no avail. The room was cleaned daily and the towels were changed as well - despite having them hung up as requested if we did not want them to be changed. We would recommend the Dona Sylvia for a relaxing stay in Goa.

Partner

10/10

Exceptional

16 Oct 2025

Vasanth K.

Rooms a bit small. Breakfast was wonderful. Property beautiful.

Leisure

10/10

Exceptional

05 Sep 2025

Ananya

Amazing, the private beach is what makes the experience worthwhile. The staff went over and beyond to make sure we had a lovely stay.

Leisure Partner

10/10

Exceptional

05 Sep 2025

Vraj

Really great experience for my stay in Novotel Goa Dona Sylvia. Ambience and Place cleanliness is great. Staff are friendly and helpful. Amenities are great just due to Monsoon season some of the amenities were not available. Rest it was peaceful and

8/10

Excellent

04 Aug 2025

Sudhir

Viewing Trip

Overall very comfortable. Staff very friendly and helpful. Food quality very average and can be better

Friends_and_family Friends

8/10

Excellent

01 Apr 2025

Alison Louise

The WiFi was very poor, apart from that an excellent hotel

8/10

Excellent

22 Jan 2025

Bharat

Wonderful staff & clean.
Negative - very busy & loud with weddings & loud music. Not suitable if you want a relaxing beach holiday

Partner

8/10

Excellent

19 Jan 2025

Sorab

Wonderful stay. Staff very helpful. Did not like the Loud music all day long & esp at dinner. Would like low classical music.

Partner

2/10

Poor

11 Aug 2024

Vivek

1/10 Never recommended

We booked three rooms and a rental car in advance for a three-day stay, paying in full.

**Day 1:** At check-in, the reception staff refused to give us the rooms we had booked near each other. Instead, they forced us into different, far-off locations because they had assigned our rooms to a company group that booked the same day. It took nearly two hours to check in, and the staff was unhelpful and uncooperative. How can they prioritize a last-minute company group over our pre-booked family trip?

**Day 2:** With the company group checking out, they offered us an upgrade to rooms nearby, but the process took half a day, ruining our second day as we spent most of it moving rooms.

We also faced issues with our rental car. Every time we left or returned to the property, a local rental union harassed us, insisting that only their cars were allowed. The resort's security seemed to side with them. When we raised our safety concerns with the resort reception, the staff again refused to assist.

**Day 3 (Checkout):** Things escalated when our taxi driver arrived to pick us up. The resort security refused to let him in, leading to a heated argument with the union members. This frightened my family, especially my mom and kids. When we asked the resort reception for help, they refused, telling us to move our luggage outside the parking gate to board and offering no further assistance. It was shocking that they, as hosts, didn’t take responsibility for their guest

Horrible experience

Friends_and_family Family

8/10

Excellent

20 May 2024

ajay

Nice property , clean and very near to the beach. Nice swimming pool and big room. The food prices are on the higher side.

Leisure Family

8/10

Excellent

17 Apr 2024

Richard

The hotel is nice, but needs some renovation in the rooms. Breakfast was excellent! The front desk costume service could be improved. I had a wonderful massage at the spa!

Partner

10/10

Exceptional

18 Feb 2024

Atul

Breakfast Buffet Servers were great taking care of customers. The welcome drink was local goan and was great . Staff was great

Leisure Friends

4/10

Poor

27 Dec 2023

Rajesh

Wifi did not work in the room.

8/10

Excellent

17 Nov 2023

Shila

We had a great time at the Novotel Goa Dona Sylvia Hotel. Breakfasts were really good - very varied with both continental and Indian choices available. We came during a quiet period so lots of space around the pool which was well maintained. HOWEVER

We arrived around 3am and had booked a family room which was supposed to accommodate 4 people. We were surprised to find only one large bed in the room and no preparations had been made for the family. When we questioned them about the room they advised that the window seat doubled up as a bed! It was certainly not a bed as the cushion was very hard and only a small person could sleep in that corner. I can't believe that we paid extra for a family room only to discover that our room was the same size as all the other ones!

The staff were very friendly and helpful. Nothing was too much for them. They are a credit to the hotel which is why I was shocked to find out that the hotel's treatment of their staff was less that expected. There is a huge array of food available at the buffets throughout the day in the hotel. I asked a member of staff what happened to the food once the service was over and was advised that it is all thrown away and staff are not allowed to eat the leftover food. In this economic crisis, I find it heartbreaking that the hotel would treat their staff this way. They would rather throw away the food than offer it to their hardworking staff who make this hotel what it is today. Shame on them!

Leisure Family_with_children

10/10

Exceptional

23 Oct 2023

Sunil

Excellent

Super se bhi upar

Friends_and_family Family

8/10

Excellent

20 Aug 2023

Glen

Property is okay no bad.

10/10

Exceptional

26 Jun 2023

Anil Kumar

Location : awesome beach view resort , very neat and clean
Room: awesome cottage type rooms, very open and nice feeling. Neat and clean room
Food: very nice
Staff : very polite and cooperative
Restaurant: good food and good option

Leisure Family

2/10

Poor

06 May 2023

Kunal

First of all would like to highlight the check in time for the property is 3pm which is very very late. I was travelling with my family(wife and 1 year old kid) and reached Goa at 9am. From North Goa Airport to Hotel is around 1.5hrs.One can go ahead and book Goa Miles Taxi from airport to hotel which will cost around Rs 2500/-.We had requested the hotel for early check in, although when we reached the hotel they told us we are fully booked and asked us to explore the property. We did that but even after 3hrs they could not get us a single room for checkin.Finally they managed to get us a room at 2pm with so much hassle and constantly reminding them.
Overall food is very good and the spread is nice althrough the rates are very steep.
Room service-They don't care to take the phone call of guests.Had to call several times before someone answers the phone or have to connect through the reception.
Room has all amenities but they are old.
Lastly i would like to highlight that the hotel is surrounded by taxi union which don't allow outside taxi to come to the hotel and if you go to book taxi through hotel they charge around 2-2.5 times the actual cost. In our case they asked us to pay Rs 6000/- to MOPA Airport which is very steep. It's as if they are looting the guests in broad daylight with no cap on the pricing.
Overall the stay was below expectations and it felt that they are short of staff and could not effectively manage all the guests.

8/10

Excellent

28 Apr 2023

Kennedy

Stay was great. Breakfast at the seagull restaurant was busy and there were flies sitting on fresh cut fruits.

Leisure Family_with_children

8/10

Excellent

11 Mar 2023

Jaspaul

Great location. Some staff are exceptional, others need training

Leisure Family

10/10

Exceptional

03 Mar 2023

harsh

Amazing property, beautiful beach

Leisure Family

8/10

Excellent

11 Feb 2023

Suzanne

Good check in, very nice grounds. Room a little tired. Very close to beach. Extensive breakfast oprtions.

Leisure Partner

10/10

Exceptional

26 Jan 2023

Sue

Absolutely beautiful property.

It is used largely for weddings and corporate events. It can get very noisy with the heavy base music.

10/10

Exceptional

19 Jan 2023

Kirat

Really good beach side resort. Cute little huts with two rooms each or a bungalow type hut with just one room in the ground floor. Great breakfast buffet and private access to the beach made it very convenient. The beach itself was amazing, very quiet. Many options to eat outside of the resort and it’s situated right across from a super market which was also very convenient.

Leisure Self

10/10

Exceptional

07 Jan 2023

Shivani

Property is good for a group vacation with clean private beach with less crowd and games room.
The entire property is clean and mostly free of mosquitoes.

Leisure Family

10/10

Exceptional

28 Oct 2022

nayan

Excellent service,great location and very peaceful and away from crowd

Leisure Family_with_children

10/10

Exceptional

05 Oct 2022

Maayan

Excellent hotel!
We stayed for 2 nights and it was wonderful experience.
The service is very good: at the hotel reception, at the restaurant, bar, pool and above all the house keeping
(thanks Krishna).
It’s a peaceful and well maintained properly.
The room was spacious, with all is needed, with nice balcony surrounded by nice garden.
The restaurant is very good, local and international cousin.
The beach is in a walking distance and super clean.
We recommend to see the sunset and to stay for another 30 minutes after to see the colors of the sky changing.

Highly recommended place to stay.
For singles, couples, and families.
Next to the hotel you’ll find shopping center, and few great restaurants.

P.s Thanks for the reception team for the hospitality!

Leisure Partner

10/10

Exceptional

04 Oct 2022

Ashish

Great hospitality...excellent stay

Leisure Family_with_children

10/10

Exceptional

21 Sep 2022

Rajesh

The beach is clean and refreshing!

Leisure Family

10/10

Exceptional

05 Jul 2022

Mihir

A beach touch resort with great service

I and my wife went to Novotel with our 1 year old for our anniversary. Although the original room allotted to us was in need of some maintenance, the hotel staff was kind enough to understand that and gave us an alternate room which we enjoyed staying in over next couple of days. The seagull and the housekeeping staff was very friendly and prompt in their service. Special thanks to the chef for accommodating a custom recipe request for our 1.5 yr old. Also, special thanks to housekeeping folks who decorated our room with towel swans and teddy. They also have a nice big swimming pool that both kids and adults would find fun. Altogether the inflated float tubes were not available for the kids. Our li’l one enjoyed the pool thoroughly though so no complaints. The beach is right behind the property so one can access and enjoy it anytime. Overall experience lives up to Accor standard.

Friends_and_family Family

10/10

Exceptional

31 May 2022

Renuka

Wonderful stay. Kind and warm staff, always smiling. Absolutely recommend

Friends_and_family Family

10/10

Exceptional

29 Mar 2022

Joymalya

Value for money

Good stay

Friends_and_family Family

2/10

Poor

12 Feb 2022

Anuj

Terrible experience with the duty manager Dilip

Friends_and_family Family

10/10

Exceptional

10 Feb 2022

Jayanthi

We had an excellent stay. We were very happy and extended our stay for another 3 nights. Good hospitality provided. Anusha, Zara and Rohit tool care of all our needs. Thank you.

10/10

Exceptional

28 Dec 2021

Samyak

Great Hotel

By far the best stays we’ve had in Goa. The vibe of the hotel is so positive that you would want to just stay more and more. Truly amazing

Friends_and_family Family

10/10

Exceptional

16 Apr 2021

Verified traveler

Each and everyone were extremely polite all the time and very accomodating for my late check out ...every person from the security guard to the reception and staff were really good ....

Leisure Partner

10/10

Exceptional

28 Dec 2020

SHASHIDHARA

We had a very nice experience in this Navotel Dona Sylvia hotel...Overall great experience 10/10, The food was awesome, hospitality was great.... large space with amazing cottages and lots of in room entertainment.... the housekeeping supported us a lot ... the beach is very close by 500 meters from Hotel..the seagull restaurant is was awesome, especially Sibron who served us.

Leisure Family_with_children

8/10

Excellent

26 Nov 2020

Manu

There's a taxi union due to which they do not allow app based taxis to pick/drop inside the hotel. While all other hotels nearby allow it.

Leisure Family

10/10

Exceptional

25 Nov 2020

Ayyappan

Right on beach stay.

Over all good stay. Breakfast spread is good and is next to the beach. Value for money stay.

Friends_and_family Family

8/10

Excellent

09 Mar 2020

swarnesh

excellent enjoyed the vaccation

enjoyed the stay .i suitable for family vacation .we enjoyed 3 days . only one management should hire . cleaning staff more responsible hope management is listening to me the episode on room no 44 at 7th march. this should not repeat to any tourist .

Friends_and_family Family

8/10

Excellent

10 Jan 2020

Manisha

Stay comfortable but could be made extraordinary

It was good but not so good as it was our 3rd visit to this hotel .We had requested for Villa close to sea but his time they gave us Villa very packed one so no view.The Buffet of Breakfast also remains more or less the same.The So hum Spa was really good we enjoyed Refreshing Full body massage.So overall experience was good but not very extraordinary.

Friends_and_family Family

8/10

Excellent

02 Jan 2020

Verified traveler

A Good to Place to enjoy the sea and relax

We had three rooms booked here as a family. we had requested that the rooms be together as we had a child and elderly person staying. Despite the confirmation over email the rooms were spread out which caused us an issue on arrival.

Otherwise the hotel is very comfortable with nice rooms and good facilities. We would happily stay again. The access to the beach is great as is the pool.

One observation I would make is that the service could be better organised - there seems to be plenty of people - but often the towels are not replaced (or replaced when you don't want them to be) and in the restaurant it can be slow at time.

The range of food on offer is excellent and overall it is very comfortable.

Friends_and_family Family

10/10

Exceptional

28 Dec 2019

Vivek

Amazing comfortable experience at Novotel !

Execllent hotel and the staff is really looking to always make your stay comfortable. The team even came up to bid us farewell, I saw such a deep commitment in the team . The location is next to the beach and very clean pristine beaches.
The Resturant serves nice buffet breakfast which changes on few items each day. Nice pool and sauna , I did not try massage. The resort is divided in sections we stayed in hibiscus.
Gita was awesome at the guest relations team. Very friendly candid and ready with an happy advise anytime of the day. A BIG thanks to the team for make our holiday special . I would highly recommend the place both for families or couples as it provides opportunity and space for all to enjoy. I will like to be back here at next opportunity possible. While the resort may have everything but it’s the team and staff which makes the difference and I saw that.

Friends_and_family Family

8/10

Excellent

30 Oct 2019

Verified traveler

Novotel de Sylvia experience

The property location is good. Beach is clean, unspoilt and is excellent experience. This does not qualify as luxury but is a very good hotel and resort.

Self

8/10

Excellent

20 Oct 2019

Bhabani Shankar

Wonderful stay in nature's lap!

Overall I had a pleasent experience. Location, ameneties, food was fabulous. But, they should check the room for cleanliness before checking in guests. Out of 2 rooms, we had to change 1 room because of pesticide sort of smell coming in the room. It was so much that it was literally difficult to even breathe. Although they promptly changed out room when we complained. Also, own more thing is they tend to miss out things after housekeeping everyday like face towels, footmats which we had to request them again. Staff was courteous.

Family

10/10

Exceptional

14 Oct 2019

Anuja

Stay was very nice but house keeping was not satisfactory as we had to remind them for cleaning

Family

8/10

Excellent

12 Oct 2019

Verified traveler

Good location, beautiful property, easy access to beach which is beautiful, slow service, limited vegetarian options

Leisure Family_with_children

10/10

Exceptional

11 Oct 2019

Dipen

Great location and facilities

Very well maintained resort with a good private beach. Had a very good experience. Only concern was that on Sunday they only have a brunch with no a-la-carte options. Had to insist on getting it and the attendant obliged. Even got chef Raju to come over for a specific request. Felt the restaurant service to be slow most of the times. Pool, indoor games, landscaping, choice of restaurants is very good.

Family

8/10

Excellent

07 Oct 2019

Anupama

Novotel South Goa

Plus points: location (direct access to cavelossim beach from inside the property), well maintained rooms, pool and entire area, elaborate breakfast spread, kids-friendly with various activities

Negatives: no air conditioning in common areas like lobby and dining area (and it's quite hot and humid), pool timings are restricted, service could have been a bit better considering the cost of the stay

Family

8/10

Excellent

04 Oct 2019

Verified traveler

Good , should increase the staff during break fast, Staff should be responsive

Leisure Family

10/10

Exceptional

29 Sep 2019

Verified traveler

its near beach which is clean one, trees were well maintained, and cared for, the cottages are fully equipped with all amenities.

Leisure Family

10/10

Exceptional

26 Sep 2019

Abhishek

Great experience

Great stay. We had a great experience, specifically I would like to highlight Anshul who goes out of his duties to give great hospitality. Great going!!

Family

8/10

Excellent

04 Sep 2019

Verified traveler

Resort is well maintained and the greenery is really pleasing. Restaurant, Breakfast and food services are not of 5 star standard. Needs immense improvement on this front

Leisure Family_with_children

8/10

Excellent

25 Aug 2019

Verified traveler

The hotel is in a fabulous location on a secluded beach. The beach is breathtaking. The hotel villas do not have a beach view and are a 5 minute walk from the beach. The included breakfast is very good. The only negative is that the hotel has a number of hidden charges that they try to make you pay for at the time of check out which causes delays to being able to leave the hotel on time. In fact almost every guest I saw had to have an argument with the lower manager about extra charges and then ask to speak to supervision before the rates were negotiated down or eliminated. Particularly Gita and Katie were difficult staff people.

Friends_and_family Family

10/10

Exceptional

01 Jul 2019

NITINKOHLI

Very courteous staff & management.
Very nice Breakfast & a lovely green property with direct access to a clean Beach

Leisure Family

8/10

Excellent

30 May 2019

Great location and scenery.
OK food.
Bad internet.

Staff quality varies from great to \"needs training\"

Leisure Family

8/10

Excellent

22 May 2019

Verified traveler

Nice property with a good sized pool but needs a change of water. The chlorine levels are high and the water is too warm right now so no respite from the humidity! The rooms are nice enough and bathroom is very spacious. however, a massive downside is the noise levels of the fridge + AC. You basically cannot possibly sleep with the AC on and if I could figure out how to turn the fridge off, I would have. Sounds like you're on a building site - even the fan was loud so the sleep itself was not so good.

Leisure Partner

10/10

Exceptional

24 Feb 2019

Verified traveler

Novotel Dona Sylvia Resort offers everything you might expect from a premium beach resort. Stayed there last week and we enjoyed every moment starting from check in, with Hospitality manager Geeta providing professional attention. They have a private access to Mobor beach and a great pool. Breakfast spread is very good. (We ate dinners at James\"s Restaurant just across the road, which we liked a lot) Rooms are cottage style, with great gardens around. The cons: 1) It takes one hour drive from Air port, so plan accordingly. 2) Shower sometimes runs cold during mid shower.3) Wedding Events at Hotel too noisy sometimes. Overall, Nice place, shall return some day.

Leisure Family

8/10

Excellent

17 Feb 2019

Nicole

Breakfast buffet was really good. Service was also really nice

Leisure Partner

10/10

Exceptional

14 Jan 2019

Verified traveler

I had an excellent stay in the hotel especially the staffs, the food and facility that the hotel was provided.

10/10

Exceptional

31 Dec 2018

Verified traveler

Excellent

Excellent food, gorgeous grounds, clean and comfy cabins. Beach is stunning. Staff very courteous. Pool is large and pleasant. Lots of little shops and eateries across road from gate, so you needn't schlep far. Highly recommend.

Family

10/10

Exceptional

29 Dec 2018

Verified traveler

Great stay in goa

Good location, great service

Partner

10/10

Exceptional

02 Dec 2018

Verified traveler

walking distance from rooms to beach via resort entrance. Beach shacks outside
provide umbrellas discounted with drinks. hotel does not provide umbrellas.

Good restaurant (Robins Ark) and supermarket with shopping mall outside main entrance a plus point.

6/10

Pleasant

27 Nov 2018

Verified traveler

OK hotel, but not worth paying the high price for. At this price, I expect a higher level of service. Simple requests for towels or printing a document cause a panic of confusion that ends with the customer giving up and accepting that nothing will get at the novatel. I do not recommend staying here.

8/10

Excellent

11 Nov 2018

Verified traveler

Nice place but hospitality is shown more to the other country people than Indians very poor behaviour towards Indians they run hotel in India but no respect to Indians

8/10

Excellent

26 Oct 2018

Verified traveler

Nice place for a stay in South Goa. Love the beach

Nice place for a stay in South Goa. Love the beach access!

Partner

6/10

Pleasant

25 Oct 2018

Debraj

Service is quite slow , room cleanliness not up to the mark