Name: Neptune Luxury Resort
Address: Mastichari, Kos 853 02, Grecia, Mastichari, 85302, GR

10/10

Exceptional

08 Jul 2026

Alicia

One of the very best resorts I’ve ever stayed at! Beautiful premises, delicious food, and very friendly staff. Highly recommended!

Family_with_children

10/10

Exceptional

02 Jul 2026

Matthew

Our second time there and even better because it is familiar. The staff are so helpful and friendly. No request is too much.

The resort is clean and tidy and well looked after. Food is amazing every night and the additional restaurants are also top notch!

By far my favourite is the 50m pool. An absolute swimmer's paradise! Nothing like a nice long swim before breakfast.

Family

6/10

Pleasant

19 Jun 2026

Luke

Place is incredible, sadly my short stay was ruined by staff in the towel collection area, who thought it was acceptable to shout and speak down to me for not returning a towel on the first day, which I wasn't aware I had to.
For a luxury hotel it's let down by the basics. 1 towel is only allowed per person.
Towels have to be returned at the end of the day, a considerable walk in the other direction of the room.
Mosquitos and flys were all over my room when I first arrived, they use plugs to defeat this but why not have it built into the air con like other places?

Sadly wouldn't return because of that experience but it was stunning.

10/10

Exceptional

31 May 2026

Rachel

Lovely hotel set in beautiful surroundings, gardens and beach. Very relaxed style. Ideal for families and couples.

Partner

10/10

Exceptional

23 Nov 2025

Rebecca

Fantastic resort - lovely space to walk around with a number of pools and restaurants to choose from. Evening entertainment was available each night. We ate breakfast and dinner in the restaurant which had lots of choice. Relaxing atmosphere.

Leisure Friends

10/10

Exceptional

17 Oct 2025

MICHAEL

Very good

10/10

Exceptional

04 Oct 2025

Emily

Great hotel, really bigd

Friends_and_family Friends

10/10

Exceptional

28 Sep 2025

Anthony

The Neptune Luxury Resort is exactly as I hoped it would be. From the friendly, and hard working, staff to amenities and beautiful grounds creating a feeling of space.

My room was near the beach and was almost perfect as it had twin beds and I was a solo traveller. The room Wi-Fi was super fast and the fixtures and fittings well designed and of good quality. The bathroom was large with a rainfall shower which was powerful and easy to use.

My room was cleaned perfectly everyday with no concerns about intrusive maids. The simple cards left at the rear of your front door, informing whether you were in and did not wish to be disturbed to the alternative informing you were away and would like your room cleaned is diligently followed.

The beach and choice of pools are all excellent, although I spent most of my stay exploring the island each day.

I did use the hotel`s gym every day and it was clean, well equipped and adequate to my training routines. A water dispenser is supplied, along with clean, fresh towels.

I visited the hotel`s spa once, for a massage, and this was also worth the visit. Lovely, professional staff who listened to what I required and made the experience with their knowledge and kindness.

I stayed half-board and both the breakfast and evening meal were up with the best I`ve experienced anywhere in the world. Again, staff knowledgeable and genuinely patient and kind.

Check-in and check-out both professional, concise and fuss free. All in all, a great stay.

Self

8/10

Excellent

28 Sep 2025

Seema

Drains issues (so no toilet facilities and water intermittently) and tired looking rooms however the food and overall setting are great.

Leisure Family

10/10

Exceptional

28 Sep 2025

Lucia

Amazing stay!

Partner

10/10

Exceptional

02 Sep 2025

Cari

A perfect hotel in a perfect location. A little piece of heaven ❤️✨

Leisure Family

2/10

Poor

29 Aug 2025

Gen

It was very sterile feeling. Nothing special. The front desk was awful and my room smelled like mold. When I complained, they switched room for one night and then tried to put me back in the same room which is ridiculous… mold does not disappear in 10 hours

Leisure Family_with_children

8/10

Excellent

27 Aug 2025

Sanem

The staff in the restaurants and spa are wonderful. Giorgis at the spa was excellent — I received three treatments from him, and they were among the best I’ve ever had. The management of the spa is also excellent.

Unfortunately, the same cannot be said for the front desk, which is a complete disaster. They are rigid, unhelpful, and in several cases outright incompetent. On our last stay, we did not even receive our welcome gift. One staff member made repeated errors, including charging my card twice and attempting to bill me for breakfast that was clearly included in my reservation. When we asked to change rooms — after I was bitten on the premises, developed an infection in my foot, and could no longer manage stairs — the woman at the desk blamed me for flying, accused me of not seeing a doctor, and only backed down when I showed her my antibiotic prescription. Instead of showing empathy, she was rude, dismissive, and repeatedly used passive-aggressive remarks such as, “I’m happy that you are happy,” even when she was at fault. When her mistakes were corrected by her manager, she would turn her frustration on the customer rather than own up.

To make matters worse, when they upgrade you because of the Expedia VIp, they act as though they are doing you a personal favor and then use it as leverage against other things they fail to deliver. This behavior is manipulative and leaves a terrible impression.

Overall, the service culture at the front desk is unprofessional and host

Leisure Family

10/10

Exceptional

07 Aug 2025

konstantinos

Perfect resort

Leisure Family

4/10

Poor

04 Aug 2025

Sanem

We had high hopes for this hotel after a great experience last year, but sadly, this trip was a complete letdown from the moment we arrived.

Check-in was a disaster — we waited over an hour while the front desk tried to track down a charge for our child's breakfast, despite booking through Expedia for two adults. We were eventually charged $85/day for a child’s breakfast — on top of an $800/night suite for 3 people. We spent 30 minutes speaking with customer relations about all the issues we faced — she promised to follow up. We never heard back.

On our first day, the room was ready, but no one called or emailed us — despite having double-checked our contact details. We ended up wasting 5 hours waiting, unable to enjoy the hotel or settle in.
Now, let’s talk about the beach — last year, it was phenomenal. This year, they’ve placed rock barriers in front of it, making 90% of it inaccessible. The artificial lagoon they created is constantly flooded with garbage and seaweed on windy days, and the rocks are sharp — we got cut and injured trying to swim. You can’t see where you’re going. Meanwhile, the resort next door had dozens of people happily swimming in clean water. Here? Maybe 3–5 people in the water at any time. They’ve completely ruined one of the best natural beaches.

Also, just a heads-up: we were told the extra $85/day was because we booked through Expedia, which feels like an unfair penalty for using a third-party platform.

Leisure Family

10/10

Exceptional

31 Jul 2025

Antonio

Very well maintained property, and no area ever felt overcrowded. Helpful staff and great facilities (the outdoor Olympic pool is terrific); good and varied food offering; nice list of social/entertainment activities. Last but the in-house minimarket is an extremely handy option to have.

Leisure Self

6/10

Pleasant

27 Jul 2025

Charlene

The hotel exteriors are amazing and has tons of facilities (that are extra .. which in my opinion could have been included for a 5* hotel).

Also plenty plenty of mosquitoes. Without lying probably 20 killed in the room.

Breakfast and dinner were both really good.

One incident during dinner was particularly disappointing. I asked for the bill and waited at the cashier, but the waiter responsible was nowhere to be found. Several other staff members were present, yet no one offered assistance because “it had to be that waiter.” As I was in a rush for an event, I asked for the charge to be added to my room and left. To my surprise, the waiter ran after me in public to tell me I hadn’t paid, despite being a hotel guest (and with half board included).

The next morning, both the waiter and a supervisor brought it up again, saying the waiter had to cover the charge. I was only allowed to pay in cash to refund him directly, which felt unprofessional and frankly humiliating. It gave the impression that I was being accused of trying to avoid paying for a single coke. I believe this situation could have been handled differently and more discreetly as well. They knew my room, I was a guest so they could have found me, wrote me a card etc.

Nice place, great food—but the service and attitude didn’t live up to the standard or the price.

Leisure Partner

8/10

Excellent

05 Jul 2025

Patrick

Tolles Hotel, aber für Strandurlaub nicht das richtige. Der eine richtige Strand ist relativ klein und sehr schnell voll. Der größere „Strand“ ist hinter Steinen verborgen, sodass man nur an zwei oder drei Stellen ins Wasser kann - sollte daher nicht als Strand beworben werden.

Aber ansonsten top Hotel! Gutes Essen, alles unglaublich sauber und Service-orientiert! Entertainment/ Shows deutlich verbesserungsbedürftig.

Leisure Partner

8/10

Excellent

27 Jun 2025

Karen

Lovely food and staff are very helpful. The resort is mainly used by German tourists.

Leisure Self

10/10

Exceptional

09 Jun 2025

Max

Thoroughly enjoyed our stay here, was perfect, peaceful and relaxing. It had multiple bars restraints and pools as-well as facilities such as quad bike rentals to visit local towns to break up the stay. Great rooms very spacious and modern however the mosquitoes do get in the room and bite however that’s not the hotels fault. Pool bars could offer more cocktails on the menu however when asked they do make to your choice which was very pleased with. I would agree with the 5 stars it’s rated would recommend and return, expensive but is the same price as other restaurants/ bars in Greece so wouldn’t let that detour you. Has everything you need 10/10

Leisure Partner

10/10

Exceptional

22 May 2025

Suzanne

Absolutely stunning property with so many different pools, bars, and restaurants. Staff is friendly and helpful, and the spa was wonderful and very beautiful too. The beach was nice and it was fun to do some stand-up paddle boarding. It was very safe!

Leisure Self

8/10

Excellent

13 Oct 2024

Marie

Underwhelmed and Impressed at the same time

There were a few oddities like no iron available, you had to use their dry cleaning service which was a fee. The variety of food options during dinner at main dining hall was lack luster since this is not an all inclusive resort and snack availability between meal services was almost next to in-existent. The prices of the meals at the restaurants on the resort were on the pricier side considering how much we paid. The resort wasn’t as lively as we thought it was going to be. They didn’t deliver on the activities at all.
If I take away these and other things that were odd, the resort itself was beautiful and the staff I would say was 110% the best. I just wished some things were different because I really think the resort is nice

Friends_and_family Family

8/10

Excellent

06 Oct 2024

Theodoros

Great service staff friendly and accommodating
I am not sure what I was suppose to receive as a VIP member but the resort is overall very good but it needs some upgrades.

Leisure Friends

10/10

Exceptional

01 Oct 2024

Sarah

Really nice hotel, lots to do, really nice on site restaurants, meat ting had the best burger i have ever had, osteria had a really nice vibe, food and staff were exceptional. Really nice swimming pools, the private beach was really nice with free rings and floats to use, even though a large resort was peaceful and nice loved our stay thank you.

Leisure Partner

10/10

Exceptional

19 Sep 2024

Timothy Adam

Excellent facilities and staff

Leisure Partner

10/10

Exceptional

18 Sep 2024

Christine

A resort hotel so not much around it. However we had already had a few days near Kos town for sightseeing so a few days here relaxing was great. A big complex with plenty of space and lots of areas for sunbathing including a beach. Plenty of sunbeds. We did half board and the food was good. Plenty of restaurants on site if you prefer to pay each night. Rooms appear brand new with quality furnishings and decor and clarins toiletries.

Leisure Partner

10/10

Exceptional

16 Sep 2024

Meltem

We can highly recommend the accommodation. It was very clean and the food was very good and the staff were very friendly.

Leisure Partner

10/10

Exceptional

14 Sep 2024

Engin

-

Leisure Self

4/10

Poor

10 Sep 2024

Verified traveler

2 out of 5 star review

Hotel is not as good as it looks on pictures, it is suitable for OAP’s not young couples as most of the hotel activities are based for old people. The food in breakfast is average and the night entertainment is awful and needs a lot of work on making it better and fun for tourists. The hotel in general is a 2/5 for me because it has a lot of things which can improve

Partner

6/10

Pleasant

06 Sep 2024

Gaynor

Stayed for 2 nights whilst travelling around Kos , beautiful hotel, definitely worthy of 5 stars, immaculate grounds, pools and bar areas . Staff mostly very lovely, rather rude reception staff however , largely due to the MAJOR ISSUE we had with our room . We booked a superior sea view room which was incredible inside ,beautifull appointed , wonderful bathroom, HOWEVER, the hotels website states this room type are located in the bungalows, we were given a room in a block ,top floor , 3 storeys high ,with no lift , and FIVE flights of stairs up and were told \" yes , this is a bungalow room !!!!!!\" They were totally unwilling to move us unless we paid for an upgraded room , we had already paid £100 for that upgrade. No way was it suitable for anyone with a mobility issue but the staff and also the manager were not interested in the upset it caused us , i showed them the text on their own website stating in bungalows, they insisted the block was a bungalow ,total nonsence and exsapersting. Now for the view it was a pool view room , with a side sea view in the distance . Having travelled extensively around greece i would say their customer service/ care is nowhere near that of Ikos, Mitsis or Grecotels , we felt as a 95 % german clientel base they were very unintested in us as British guests. Overall ,a beautiful 5 star hotel which left us unhappy and disasastified , total waste of our money .I would say choose your room very carefully , as false info on their own site !!!!

Partner

10/10

Exceptional

28 Aug 2024

Matthew

The staff were excellent, always available, the property clean and in good shape but definitely the facilities were absolutely amazing!

I especially enjoyed the olympic pool. It was great to do laps in the morning and then lounge around in the generous loungers and gazebos in the afternoon.

Ordering food and drinks using the QR codes was really easy and convenient, and service was prompt.

There was plenty to do all throughout the day and in the evening.

A fantastic selection of a la carte restaurants made each meal a real treat and overall it felt like still really good value for money.

Leisure Family

8/10

Excellent

28 Aug 2024

Anna

large resort with lots of facilities. Room was clean and large. Staff at reception were lovely however staff at breakfast were quite rude.

Leisure Family

10/10

Exceptional

26 Aug 2024

Paulo

Great room, the hotel facilities are all well maintained, service is very good in general and all restaurants are very good and reasonably priced

Leisure Family

10/10

Exceptional

24 Aug 2024

Daljit Singh

Very, very good stay, excellent location and something for all ages. We stayed at the executive suite, which was brilliant in every way! We wanted to extend our stay but the hotel was fully booked! No riff raff, in terms of the people who stay there. All family orientated. Very clean throughout and the venue is very well thought out, a mini little Greek village! Sun sets, Mountain View and so much more, we will definitely be back. If I was to be extremely picky, the evening buffet was a little similar, but on certain days when changes were made, the food was awesome! 10/10!! Thank you to Neptune and all its staff!

Business_and_leisure Family_with_children

10/10

Exceptional

22 Aug 2024

Rossi

Everything was amazing

10/10

Exceptional

16 Aug 2024

Alexa

We had a wonderful family holiday at Neptune. Cannot fault the service and the grounds and amenities are beautifully kept.

Our kids (7&11)particularly enjoyed the daily football matches, evening open air cinema and evening entertainment. We also enjoyed the water sports on offer as well as doing absolutely nothing lounging by the pool with the beautiful sea view!
Would highly recommend for a relaxed family holiday and look forward to returning in the future.

Leisure Family

10/10

Exceptional

10 Aug 2024

konstantinos

Highly recommended.

Leisure Family

10/10

Exceptional

03 Aug 2024

Eleni

Excellent

Amazing stay and very relaxing holidays! The facilities were more than anyone could wish for, excellent room condition and service, tennis courts, creative time for the kids and activities for all ages. Would recommend to anyone for a relaxing family holidays!

Friends_and_family Family

10/10

Exceptional

27 Jul 2024

nahla

Excellent

10/10

Exceptional

27 Jul 2024

najlaa

Great place

10/10

Exceptional

13 Jul 2024

Corinne

Gorgeous Kos getaway

It was an absolutely stunning resort with lots of things to do, beautiful pools, gardens, activities, and wonderful food! We had a magical time for 2 days and wish we could have stayed longer.

Partner

10/10

Exceptional

16 Jun 2024

Gad

Brilliant hotel, everything taken care of, staff were really nice and helpful, room was amazing, pools were clean, plenty to do and see, beach is great. So nice!

Leisure Family_with_children

10/10

Exceptional

28 Oct 2023

Sivasudhan

Lovely hotel with friendly staff.

Leisure Partner

10/10

Exceptional

24 Sep 2023

Mary

Beautiful Oasis

I have never stayed in a five star hotel and if they are all like this I'd be happy to pay the extra pennies all the time! It was really luxurious and comfortable, staff were very welcoming and friendly. Breakfast was fantastic and there were about 4 swimming pools and different sections of beach with a different vibe. Really loved it. Took windsurfing lessons while there and they were great. Close to the airport. I hired a car from the hotel one day - very simple - and visited Kardemena, Kefalos and Tigati and did not regret my decision to stay here. Was with a friend. I sometimes travel solo and in that case might prefer to be somewhere I can walk out of the hotel and be close to bars etc but the feeling of this place being like a safe sanctuary added to the 'escape' element of the holiday. Would recommend to anyone - couldn't fault it and felt genuinely sad to leave.

10/10

Exceptional

06 Sep 2023

Richard

Very relaxing with great facilities.

Great resort. We had an issue when we first checked in, however, it was dealt with promptly and to our satisfaction. The room we had was very modern and clean and in a great location. The facilities were superb, with a large number of sports options readily available. Great Tennis courts, football, mountain biking, archery and Padle tennis. We found our stay very relaxing and will hope to return soon.

Friends_and_family Family

10/10

Exceptional

03 Sep 2023

Mansur

Great hotel and staff, but rooms are old and dated. Need renovation to make the stay not just good but excellent!

10/10

Exceptional

28 Aug 2023

David

100 stars

Absolutely amazing place, staff were so friendly, breakfast wonderful, entertainment fun. Pools were clean and many of them. Easy to get a lounger.
Free upgrade to Executive Suite too. I cannot fault this place at all! 100 stars

Partner

10/10

Exceptional

15 Aug 2023

Siqi

Really lovely stay

Leisure Friends

10/10

Exceptional

12 Aug 2023

Sara

Bellissimo resort con tante piscine, camere ampie, colazione infinita e servizio eccellente. Animazione per fortuna assente, solo uno spettacolo la sera. Zona bambini molto bella, anche se le attività proposte sono scarse. La clientela è quasi tutta tedesca.

Leisure Family

10/10

Exceptional

08 Aug 2023

Maximillian Edwin

Staff, cleanliness and facilities were all excellent.

Leisure

10/10

Exceptional

05 Aug 2023

Eva

Large sports area with basketball, tennis, mini golf, squash, beach valleyball, gym, gym classes, yoga on the beach
Activities all day for kids and teenagers, free childcare
Amazing surroundings

Leisure Family_with_children

10/10

Exceptional

27 Sep 2022

Marc

Only stayed one night on our way to Kalymnos to climb, but it was excellent. They gave us late check out so we could take a dip in the ocean after an excellent breakfast buffet. Will stay here again.

Leisure Partner

10/10

Exceptional

05 Sep 2022

Athanasios

Property was clean, modern and well maintained.
I did not like the reception desk, they were not very helpful and were not informative at all. Really disappointed about the reception desk.

Leisure Family

8/10

Excellent

20 Aug 2022

Richard

Nice complex.

Leisure Family

6/10

Pleasant

02 Aug 2022

Sheridan

I arrived near midnight due to a delayed flight and was tired and disappointed with the room. The bathroom looked at least 15years old and the bedroom looked like it needed refurbishing. I paid 273Eu/Au$404) for an overnight sleep and breakfast. When I asked the next morning for an extension of time I was told the room was available from 3pm and only a one hour extension could be given till 12 otherwise I would have to pay further 50Eu. The receptionist was very disrespectful ...as if i could of arrived by 3pm and feel further customer service is needed
I did like all the facilities and the breakfast but to me I remember a hotel by the staff and would have to say my stay was over priced and disappointing

Leisure Self

10/10

Exceptional

05 Jul 2022

Julie

We really enjoyed our stay at the Neptune Hotel and Resort. We were traveling with young children and they absolutely LOVED the staff, splash pad, playground, and other activities at Neppi Land. We had an Executive Beach Front apartment located on the ground floor of a 3 floor building. While the interior seemed a bit tired and dated and had no microwave (isn’t that standard?) the area outside our room was immaculate. We were very impressed with how well-maintained the pools were as well as the grounds and the restaurants. We ate at Troja Bar, Gelateria, Osteria, Main Restaurant, and Umami. Only disappointment was Umami where the fish (esp the shrimp) was not fresh. When you’re on an island you expect the seafood to be excellent and this place really missed the mark. However, the ambiance and service at all the restaurants was very good and the breakfast buffet was well-stocked with an incredible variety of delicious food. Another thing to note is that this resort primarily caters to Germans, so it was difficult finding English language reading materials in the stores (almost all the magazines and books were in German, including all the tourist guides and books on Greek mythology). Overall, we had a wonderful time and would likely book again, though might consider upgrading to one of the newer suites and request a room not on the bottom floor.

Leisure Family_with_children

10/10

Exceptional

23 Oct 2021

Thomas

Everything was simply fantastic!

Leisure Partner

10/10

Exceptional

12 Oct 2021

Michael

Neptune Hotels delivers high quality service

Amazing place. There are five restaurants to choose from on the property. Four restaurants specialize in a different type of cuisine: Italian, Greek, Asian fusion / Japanese / Chinese, BBQ / Tex-Mex. The main restaurant is buffet style with something for everyone. Very kid friendly. It exceeded my expectations.

Self

10/10

Exceptional

17 Oct 2020

Allard

Great stay in October

Great hotel / resort. Resort looks great and is well maintained, rooms are clean, beds are good, showers are great. Multiple swimming pools, direct on the beach (Nice sand strands, with free beds and umbrellas). Multiple restaurants on the resort and spa/massage facilities. We loved Epikouros as well, a snackbar with cocktails, the best Gyros in Kos, and all football matches. This is right at the entrance of the resort.
The gym on the resort is also great. Many other sport facilities (tennis, basketbal field, mini golf) but we did not use this. The resort is in the middle of the Islnd so when you want to take the bus or rent a car it is perfect as well.
Friendly staff, great vacation!

Partner

10/10

Exceptional

15 Oct 2020

Keira

Excellent Hotel

Great Hotel. Can spend your days at different pools or by the beach. Nice shallow baby pools. Recently refurbished rooms with LED strip lighting. Very clean throughout the hotel and the staff are friendly and helpful.

Friends_and_family Family

10/10

Exceptional

29 Sep 2020

Conor

Nice resort. Well maintained. Lots of space at the property. Beachfront setting is great.

Leisure

10/10

Exceptional

15 Sep 2020

L

I can highly recommend this hotel! We missed dinner on arrival so the hotel provided us with a voucher that we could use in the Taverna at any one lunch time of our stay. This was perfect as the Taverna is not cheap but the food the delicious (Id recommend the Octopus hot meze)! If you are worried about Covid then this is the perfect hotel to stay in. All staff wear masks, screens at reception, hand sanitiser in the main building, food served behind screens in main restaurant (however this means you cant serve yourself so watch out for large portion sizes if you don’t specify!) and a small packet in the room for each guest that contained gloves, refreshing towel, mask and hand sanitiser for comfort.

We stayed first week of September and during non windy days the poolside was pretty empty which was amazing and felt like we had it to ourselves. Bed sanitised immediately after use. The hotel beach is beautiful too and always a bed free (maybe because of being under capacity).

Food is good but not 5* especially when you compare to the one site restaurants (try the lamb in the Italian on site!) but there is something for everyone.

We liked there was a local bus to town for €3.20 a way too.

Our biggest complaint the bar area service was so slow and we were never offered a second drink even after waiting for a long time which got frustrating for us. When we went to the bar we were told to sit back down to be served which didn’t happen. Empty glasses everywhere.

Leisure Partner

10/10

Exceptional

24 Aug 2020

Peng

Staff were very friendly and helpful. Free upgrade to a suite room with free wine and macalon. Very good hotel

Leisure Family

10/10

Exceptional

24 Sep 2019

CATHERINE

This hotel is very welcoming and every care is taken to ensure the stay is just what you'd want. There is nothing negative to say it is just great.

Leisure Friends

10/10

Exceptional

09 Sep 2019

GD

Amazing hotel & staff...

and also very rich breakfast...

Leisure Family

10/10

Exceptional

09 Sep 2019

Verified traveler

Excellent service, excellent staff, excellent hotel! Deserves more than 5 stars...

We will stay again...

Thanks to great Guest Relations
Denise Burkart & Diana Krause

Leisure Family_with_children

10/10

Exceptional

07 Sep 2019

Verified traveler

Superb

I stayed 1 night at the resort. I managed to squeeze in a swim in the sea, a massage, a delicious Greek pizza dinner by the beach , a healthy & plentiful breakfast and a revitalising morning swim in the adult pool They staff are one of the friendliest I’ve had the pleasure of encountering. I left my vitamins in the fridge. They called me and held it for me for 1 week until I collected it in my return.

Self

10/10

Exceptional

02 Sep 2019

Verified traveler

Fantastic week, food amazing staff great, beaches white sand and plenty of sun beds. Pools great, couldn’t fault.

8/10

Excellent

03 Aug 2019

Paul

Very nice resort - almost entirely occupied by families from Germany

10/10

Exceptional

26 Jul 2019

Aja

Wonderful place great spa and pools and dinners! Great place for families!

Family

10/10

Exceptional

01 Jun 2019

Verified traveler

It was a beautiful place, so clean and the food was great and all staff were pleasant to talk with and very accommodating!

Leisure Partner

10/10

Exceptional

21 Oct 2018

Amy

Extremely impressive - luxury suite was beautiful. Service fantastic. Highly recommended.

Family

10/10

Exceptional

11 Oct 2018

Verified traveler

One of the best holiday resorts I have seen. Only the beach could be nicer.

10/10

Exceptional

26 Aug 2018

Verified traveler

Everything perfect except the food

Perfect hotel, excellent condition, remodeled. 5 star services, view and pool wow..
The food was ok , not more.

Family

10/10

Exceptional

15 Aug 2018

sally

Lovely hotel in extensive grounds on the beach

We stayed in a beachfront apartment and the location and views were stunning . Food was decent in the main buffet and very good in the Italian and Greek restaurants.
The clientele are predominantly German so most of the entertainment and TV channels cater for Germans - not ideal
The kids program was good - the Real Madrid football academy was vastly overpriced for what you got.
Overall excellent and Kos is a small island do easy to get around and see some sights
Would definitely return

8/10

Excellent

14 Aug 2018

anon

Great 5 star hotel at the beach

Nice 5star resort on the beach.
Mostly German clients and you are addressed in German first what is really weird when you are in Greece.
Amazing large resort when even full of 1000 people you don't find overpopulated.
Small downside there's a dress code for dinner. Pants for men only in 35 degree. And of course no mention anywhere except when you want to get into the restaurant.
Staff is friendly smiling and helpful.

10/10

Exceptional

05 Aug 2018

Nicky

Stunning - highly recommend!

We have just got home after a 10 day stay at the Neptune at peak time (School Summer holidays) and we loved it. Although the complex is large it never felt crowded - the pools are wonderful, plenty of sunbeds (that weren't all \"reserved\" by towels!!), the room was perfect and the staff could not do enough for you. When we had a couple of minor issues in the room (safe didn't work, and there was a strange smell coming from somewhere) it was resolved immediately - literally.
We were on a room and breakfast rate and the breakfast each morning was superb with plenty of choice. We tried a couple of the restaurants on site and the food was good. Of course it was a little expensive, more so the drinks, but this is a 5-star hotel and it was not extreme (most drinks were between €5 and €8).
We hired a car and did a bit of exploring and can definitely recommend a trip to Kos town and also to Zia in the mountains - spectacular views. We also ate out a couple of times in the next resort Mastichari which was a little cheaper.
My only tiny disappointment (for my teenage children) was that most of the entertainment seemed to be in German and there were very few British there for my kids to connect with. Not sure if this is intentional or just the way it worked out this year!
All in all a fabulous place - beautifully clean, stunning location, good food and drink choices and great staff - highly recommend!

10/10

Exceptional

19 Sep 2017

Verified traveler

Just wonderful and amazing, location staff very clean. I would recommend

10/10

Exceptional

12 Sep 2017

Sonia

Clean, comfortable and relaxed

This was our second stay at Neptune, and once again we couldn't fault it. The grounds are kept beautifully, the rooms are clean and comfortable, the staff could not be more helpful and the food - well, it was amazing!

6/10

Pleasant

24 Jul 2017

William

Probably the best resort in Kos, but not amazing.

First impressions of the hotel were great. Impressive grounds, facilities, activities, pools, spa, and friendly staff. The rooms need a desperate upgrade (though they have a 2-3 year plan to do that). 90% of guests were German/Swiss package-holiday half-boarders, and it definitely feels like it.

Food was the most disappointing aspect. It again aimed at German guests, but the quality was poor. No real fresh juices at breakfast, or nice quality yoghurt. Even the cereal tasted like the cheap rubbish. Greek selection of food was very limited.

Dinner was also always a frustrating time. Amazing Italian restaurant, so if you like to go to another country and eat italian, then this is for you, but I like to have local cuisine. Their Greek restaurant is a joke, with poor selection and quality. After the first couple of nights, if you are like me and like to enjoy food and tastes, then you have no choice but to eat outside the resort every night.

Entertainment is also heavily german. No greek dances, music, tragedies, nothing. It's mainly some generic plays like Lion King or Mama Mia, but all in german. Nothing authentic or local to experience, just generic, forgettable, time-fillers, despite best efforts from, frankly, great entertainment team (who are all german I believe).

Last but not least, the hotel suffers from the infamous 'sunbed reservation' problem. They have signs but no enforcement.

Family

10/10

Exceptional

18 Jul 2017

Erik

Incredible Staff

Staff were multi-lingual, friendly and helpful. They were by far the best part of my stay, although the facilities weren't lacking in any way!

8/10

Excellent

11 Jul 2017

Cheri

Resort style beach hotel

The Neptune is a very nice resort style hotel. We stayed for 5 nights and had an overall great time. We especially enjoyed the free room upgrade upon check in! Breakfast is included and the buffet was well stocked each day. The handmade omelets were, by far, the best food available. We did not get the half-board (breakfast & dinner) so the dinner buffet was 33 euros apiece and we did not feel it was worth it. We did enjoy wonderful food in the Osteria and Greek Taverna. We dined on the patios in both of these restaurants and our daughter was literally eaten alive by the Grecian mosquitos! The pools and beach area were wonderful. Lots of chairs and umbrellas and fantastic views of the Aegean Sea. We did notice that a vast majority of the guests were from Germany. We only heard English spoken by a few of the other guests. Overall, a very relaxing, beach vacation!

4/10

Poor

29 Jun 2017

Jenny

Not really Greece

No authentic Greek feeling to this hotel; could be anywhere.

However, it is a good spa hotel with an excellent Wellness Centre; extremely good breakfast. However, other meals were disappointing, menu lacking in good fish dishes, and mostly half empty.

Long walking distance from the room to the beach. The room was fine, even had a small kitchen, and the mini market on site provided basics.

Multiple pools, but the sea always preferable.

10/10

Exceptional

26 Jun 2017

Orthello

Excellent resort. Very large and well kept. Mature gardens and plants throughout the resort. We were at the hotel at the time it was at full occupancy yet the pools and place does not feel overcrowded. Great staff and see. Take mosquito spray with you for the evenings! Only thing that lets the resort down is the lack of pool service and beach towel service at the pool, but otherwise great place. Could also do with some more vegetarian options for their buffets!

10/10

Exceptional

30 Aug 2016

Verified traveler

Fantastic resort. Highly recommend

This is a wonderful resort. The setting is very picturesque, and the ambiance is very friendly and relaxing. Sets you in real holiday/vacation mode. The accomodation is extremely comfortable (though there are all diff room Types, we had an executive apartment). There are different options for activities for all ages... Something for everyone. We'll be back.

10/10

Exceptional

10 Jul 2016

Ivan

Top notch

Fantastic place to stay. Really kid friendly with lots of facilities. The island itself is really nice and easy to drive around.

Breakfast is amazing and food and drink prices are fair

Family

10/10

Exceptional

19 Aug 2015

Sonia

Clean, friendly, comfortable & efficient

We got back from our stay at Neptune yesterday, and today we have especially been missing the amazing buffet spread for breakfast and dinner! We couldn't have asked for better service, more beautiful grounds and (of course) a better, more varied choice of food every day. It's been many years since I have stayed at such a resort, and my last experience was not great - but on the back of our week long holiday at Neptune, I definitely want to go and do it again!

The entertainment in the theatre was a little 'odd', but obviously more geared to the German audience (who accounted for probably around 80% of the clientele), so hardly surprising. All queries were swiftly dealt with, every single member of staff greeted us with a smile, nothing was too much trouble, and everything was clean and beautiful.

The four swimming pools each had their own character, and even though there were obviously a huge number of holiday-makers staying (as we were in the height of the season), it never felt crowded or loud, which meant that we were able to relax and chill out!

I couldn't recommend this resort high enough!

10/10

Exceptional

23 Jul 2015

Amanda

Wonderful

Loved it, the staff couldn't do enough, it was my son's 11th birthday on the 1st day and they arranged a cake for him.
Beautiful sea views - immaculate beach and pools. Quiet and really great value. will definitely go back

10/10

Exceptional

02 Jul 2015

Maria

Lovely beach & pools

We spent a week at the hotel on bed & breakfast rate. I thought I would be bored with the breakfast every day but there was so much choice & everything very fresh, I woke up looking forward to it every morning. We wanted somewhere to rest so it ticked all the boxes. We hired a car which gave us flexibility. The facilities were brilliant, so we spent a lot of time at the resort, fabulous! The staff on the resort were very friendly, nothing was too much trouble. Most of the guests were German and many families as well as couples. The gardens are beautiful, the pool areas are well kept, plenty of sun loungers. My daughter and I had some treatments at the spa, relaxing & professional. We went to the Greek night at the Taverna and had a great time, the food, music and dancing were great. We visited the ice cream parlour every day, delicious. The supermarket stocks everything you may need and the other shops on site have everything else you may have forgotten to take with you.

10/10

Exceptional

03 Jun 2015

💜greece

Excellent

Excellent hotel on the beach. Very pleasant and friendly staff. Excellent food in the various restaurants. Arrived late in the evening and after checking in received some freshly made sandwiches. This was a very thoughtful touch as all the restaurants had shut.
Would return!

10/10

Exceptional

27 Aug 2014

Iain & Lisa

We spent two weeks at The Neptune......

This is a beautiful resort! The gardens are immaculate as is the entire resort and the staff are extremely welcoming and friendly. Considering it is such a huge place, staff remembered us and quickly accommodated our requirements, even remembering our favourite evening drinks. Staff in the main restaurant are lovely and the food is amazing. The buffet style dining provides a wide range of options of both hot and cold dishes, everything is fresh and plentiful.
The little mini market has a wide range of products from cotton buds to cold beer, pencil sharpeners to pomegranates and the staff,again, are really friendly and helpful.
There is a friendly calm family atmosphere around the resort with plenty to do if you are that way inclined but no pressure to be active if you prefer a lazy beach and pool day. Each pool offers a different atmosphere with aqua aerobics and water polo for anyone who wants to join in at some or a quiet dip for the serious sunbathers at others.
Our room was clean and comfortable and set in a small block of eight appartment with views across the gardens and down to the sea. The resident little owl appeared daily and we had several sightings of a barn owl at night.
The sports facilities are great. We hired bikes for the day and had a very enjoyable ride to Kos Town and back. Most of the road runs alongside the beach so you can always stop for a dip when it gets too hot - which it will!
We would definitely recommend this resort to friends and family.

10/10

Exceptional

26 Jul 2014

Alex

Holiday

Really lovely holiday and relaxing friendly hotel. Have booked for my parents in September!

Partner

6/10

Pleasant

10 Sep 2013

Verified traveler

nice hotel. very quiet and clean

There was a great choice of restaurant. The italian restaurant was excellent. The beach was very close to our room (two minutes by foot). It was very family friendly. It was maybe a little too quiet.

Family

10/10

Exceptional

23 Aug 2013

Christine

Fabulous Hotel Complex

We arrived in the early hours of the morning, checked in and a porter very kindly escorted us to our room. The complex was incredibly clean, litter free and the gardens, pools and all communal areas kept immaculate. We ate at all of the restaurants and service was faultless - however the prices were a little on the high side. One of Neptunes finest qualities was is excellent buffet breakfast. There was an astounding variety of choice. We have yet to experience a breakfast as good any where else in the world. Immediately we were seated we were offered tea or coffee and then we had the ultimate pleasure of choosing breakfast - the range of food I would not be able to list in this review. Our plates were cleared immediately we had finished eating. Service was 5 * plus. This also applies to all the other staff working in the Hotel. Everyone was more than helpul. Highly recommended and most definitely will return sometime in the future. Christine and Stuart, Forest of Dean, England.

10/10

Exceptional

19 Jul 2026

Gregor

Wir waren zum 4ten Mal im Neptune.
Die Zimmer sind alle super im Deluxe Stil, alles sauber und freundlich eingerichtet.
Das weitläufige Gelände lädt zum relaxen ein und macht alles entspannter durch die Ruhe.
Wir kommen bald wieder.

Friends

8/10

Excellent

18 Jul 2026

Darius Adam

Unheimlich viele Familien mit kleinst Kindern . Da schwimmen oder spielen die Väter im 2 m tiefem Pool. Es wird dann laut im Pool und am Pool.
Eltern meinen die müssen mit den Kinderwagen bis an den Speisetisch im Restaurant ranfahren.
Wer Ruhe sucht ist hier falsch .
Es ist ein tolles Hotel aber mit der Ruhe ist es vorbei.

Partner

10/10

Exceptional

13 Jul 2026

Stefanie

Tolles Zimmer (Deluxe mit Meerblick), sehr sauberes und gepflegtes Resort, freundliches Personal. Große Anlage, daher wirkt es nie voll. Adults Only Bereiche.

Self

10/10

Exceptional

12 Jul 2026

E

Es ist eine sehr schöne, gepflegte Anlage. Sehr weitläufig mit genügend Platz am Strand oder auch an den verschiedenen Pools.

Partner

10/10

Exceptional

07 Jul 2026

Michelle

Super Preis-Leistungsverhältnis, es ist eine sehr große aber gepflegte anlangte. Es gab nie Probleme eine Liege am Strand zu bekommen und das Essen war für Buffet Essen auch sehr gut. Es waren sehr viele Familien mit Kindern da, das sollte man wissen. Aber wir würden jederzeit wieder kommen man kann sehr gut abschalten. Nur die Preise in den eigenen Restaurants und Bars sind sehr hoch. Der Wellness Bereich war super und das Zimmer mit eigenem Pool ein Traum.

Partner

10/10

Exceptional

03 Jul 2026

Mahdi

The team looking after the children is fantastic with them, as are the family-friendly facilities. The rooms are beautiful and spacious, and the hotel and its gardens are magnificent. We thoroughly enjoyed our stay there!
Special mention for the cold leg baths—original and highly appreciated in hot weather

Friends_and_family Family