Maurice
By far the worst hotel I have ever stayed in. Neither Expedia nor the hotel disclosed at booking, or prior to arrival, that the hotel was undergoing extensive renovation. This constitutes a booking taken in bad faith, as the hotel clearly knew and Expedia should reasonably have known the property was not operating normally.
The impact included:
•Central heating failure for the entire stay (January). A portable heater was inadequate. Extra bedding was repeatedly requested but never supplied.
•Intermittent loss of hot water.
•A bathroom and shower that failed to drain, causing water to overflow.
•Renovation noise continuing late into the night.
•Floor varnishing causing strong acetone fumes and severe headaches.
•Breakfast and reception relocated to another hotel without notice.
•Rooms poorly cleaned and inadequately maintained.
•No heating in communal areas.
The hotel was aware that one guest was disabled and still failed to disclose these conditions. The lack of heating and need to walk to another hotel for services had a direct adverse impact on my mother.
This trip was intended as a family celebration but was undermined by the hotel conditions.
Expedia were informed during the stay but were unable to resolve the issues, despite a request to move us to alternative accommodation within the same hotel chain.
Taken together, these issues raise serious concerns about both the hotel’s and Expedia’s approach to health, safety, accessibility, and duty of care.
The impact included:
•Central heating failure for the entire stay (January). A portable heater was inadequate. Extra bedding was repeatedly requested but never supplied.
•Intermittent loss of hot water.
•A bathroom and shower that failed to drain, causing water to overflow.
•Renovation noise continuing late into the night.
•Floor varnishing causing strong acetone fumes and severe headaches.
•Breakfast and reception relocated to another hotel without notice.
•Rooms poorly cleaned and inadequately maintained.
•No heating in communal areas.
The hotel was aware that one guest was disabled and still failed to disclose these conditions. The lack of heating and need to walk to another hotel for services had a direct adverse impact on my mother.
This trip was intended as a family celebration but was undermined by the hotel conditions.
Expedia were informed during the stay but were unable to resolve the issues, despite a request to move us to alternative accommodation within the same hotel chain.
Taken together, these issues raise serious concerns about both the hotel’s and Expedia’s approach to health, safety, accessibility, and duty of care.
