Holiday Inn Nairobi Two Rivers Mall

Kenya , Nairobi
Nairobi, Off Limuru Road Two Rivers Mall, Runda
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50 reviews shown

10/10

Exceptional

23 May 2026

Bethia

I really enjoyed staying at the Holiday Inn first off. They had a very great variety for breakfast and really tasty as well and the staff very very helpful especially John at the front desk. He was so helpful to us even when we had issues trying to make him piss up payments, you know he was very willing, giving us suggestions on what to do to make things easier for us towels were very clean. They were very white bedsheets felt really soft and nice. Yeah the mattress as well, really comfortable the entire ambience of everywhere very very clean and then it helped that it was located near the mall, but you could just practically walk out of your hotel and crossover and you are the mall already so it was really great. It was a great day. I enjoyed the completely transportation from there was very easy as well and yeah, it’s somewhere. I’ll consider staying again while I’m in Kenya.

Business

10/10

Exceptional

13 May 2026

marvin

Clean rooms

10/10

Exceptional

27 Apr 2026

Leila

The service was out of this world. The reception staff was phenomenal. Always smiling, always helpful, extremely understanding. The breakfast buffet was diverse, varied, and excellent !!! The rooms were very comfortable and very accommodating. Highly recommended. Would definitely repeat it again

Business

8/10

Excellent

23 Apr 2026

James

Yes the breakfast was good and air conditioning was working great

Partner

10/10

Exceptional

20 Apr 2026

Leonard

I implore anyone visiting Nairobi to stay at The Holiday Inn at w Rivers.
Also it is essential that you opt in for the buffet breakfast and dinners. I have travelled the world and have yet to ever experience such awesome cuisine and value for money.

8/10

Excellent

17 Apr 2026

Amanda

Very friendly staff. Great location. Comfortable beds. Didn’t eat there so can’t speak for the food. The room seemed a bit small for two people with two suitcases and carry on bags. It’s unfortunate that the rooms with the bath tubs only have the twin beds. As a couple who wanted a bathtub we had no choice but to take the room with two single beds.

Partner

10/10

Exceptional

13 Apr 2026

MARK

Breakfast spread was great and the rooms
Was great too.

10/10

Exceptional

31 Mar 2026

Aisha

Loved it there. Will definitely come again. Thank you Emmanuel and Felix

Family_with_children

10/10

Exceptional

31 Mar 2026

James

Fresh breakfast, Emmanuel , Felix were really awesome . Helped make the stay much awesome

Family_with_children

10/10

Exceptional

24 Mar 2026

ANDREW MUNYUA

Very clean rooms and lovely staff, the driver that picked us from Airport was amazing.
Thanks All

10/10

Exceptional

08 Mar 2026

Matthew

The hotel was nice, clean and in a nice location next to the mall. The room service was excellent providing quality service combined with delicious food. All of the staff members at the location from the entrance and throughout the entire building were very friendly, kind, and provided a delightful environment to be around. On my next trip to Kenya, I will be staying here again.

Partner

10/10

Exceptional

01 Mar 2026

Yossi

Wonderful hotel and staff - especially Wilfred at the front desk.

Self

10/10

Exceptional

01 Mar 2026

Emmanuel

Excellent staff.

Partner

10/10

Exceptional

21 Feb 2026

Hellen

Child friendly, welcoming staff

Family_with_children

2/10

Poor

19 Feb 2026

Marlo

I had a poor experience with one staff. A representative reached out to me after I wrote a Google review to schedule a phone call. We agreed on a time through email communication which they never called.

Partner

10/10

Exceptional

13 Feb 2026

Tisha

The room was okay. The location was amazing but what made the place? Truly truly excellent was Winfred. The rest of the staff was nice, but Winfred took it to a whole different level she needs to be given a raise a promotion. She needs to be the person teaching everyone customer service. It was extremely professional, informative, friendly. It didn't feel like she was just giving you answers so you can get away. She was actually taking time to look into your problems, solving them and suggesting stuff to make you stay even better. She's amazing

Leisure Family

10/10

Exceptional

08 Feb 2026

Julius

The room and the staff were amazing

Leisure

10/10

Exceptional

05 Feb 2026

Clément

Perfect

2/10

Poor

04 Feb 2026

Sharod Neal

I recently stayed at this property and unfortunately had a very frustrating experience after checkout. Day later, I was contacted via WhatsApp by a reservations coordinator claiming I owed additional money for a room upgrade that was never clearly communicated or properly settled during my stay.

For a globally recognized brand like Holiday Inn / IHG, I expected professional billing practices and transparent communication. Instead, I received an informal message stating they were “stressed and worried” about the payment — which is not the level of professionalism guests should experience.

If there were outstanding charges, they should have been addressed at checkout with a proper, itemized invoice — not pursued afterward through messaging apps. This created unnecessary concern about the legitimacy of the request and reflects poorly on the hotel’s operational standards.

Travelers should carefully review their folio before leaving and insist on a final receipt to avoid similar situations.

While the location is convenient, the post-stay billing process significantly impacted my overall impression. I hope management improves their communication and accounting procedures so future guests do not experience the same issue.

Leisure Family

10/10

Exceptional

31 Jan 2026

Cherissa

Good and very quiet spot! For active

6/10

Pleasant

28 Jan 2026

Danielle

Did not honour what I booked depite asking twice for the proper room. \"Queen\" bed is not an actual queen. We were downgraded despite being gold members and other benefits were not honoured Restaurant staff were friendly and great.

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Mark

Staff(special mention to Randy and Lief at Reception and Milka at the restaurant). All staff was very kind and helpful. Loved the room which was very clean.The amenities in the room was also great.

Self

10/10

Exceptional

21 Jan 2026

Nathan Eric

Great staff, clean room, quiet hotel

10/10

Exceptional

13 Jan 2026

LUCIANE Z A

The hotel is very good, but the best thing is that it's located inside a shopping center complex.

10/10

Exceptional

11 Jan 2026

Jackie A

Absolutely great

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Joshua

Great experience, room was clean, staff were helpful and friendly. I would define stay there again.

Leisure Self

10/10

Exceptional

21 Dec 2025

Monica

The staff were friendly. The establishment was clean. We enjoyed our stay!

Leisure Family

10/10

Exceptional

19 Dec 2025

Teshia

Clean room, consistent quality of food, friendly staff.

10/10

Exceptional

15 Dec 2025

Michael

The vacation was excellent.

Leisure Self

10/10

Exceptional

12 Dec 2025

Kareem

Friendly staff and nice accommodations

Business Self

10/10

Exceptional

03 Dec 2025

Michelle

Everything stood out..

Leisure Friends

10/10

Exceptional

28 Nov 2025

Tomi

Staff

10/10

Exceptional

09 Nov 2025

Esther

Clean room, great food options and amazing staff!

10/10

Exceptional

28 Oct 2025

Paul

Every thing was excellent

10/10

Exceptional

26 Oct 2025

yonas

I had an amazing experience at Holiday Inn Nairobi Two Rivers! The hospitality was outstanding from the moment I arrived. The rooms were clean, comfortable, and well maintained, and the location inside Two Rivers Mall is very convenient.

A special mention goes to Chef Marvin&simon from the restaurant — his dishes were absolutely delicious, full of flavor and beautifully presented. You can tell he truly cares about his craft. Also, Flarence & rincant provided excellent service; she was friendly, attentive, and made sure everything was perfect during my meals.

Business

10/10

Exceptional

24 Oct 2025

Oluwole

The air-conditioned works excellently and the breakfast is so fresh. They do also have dinner buffet sometimes at a reasonable price. The staff are excellent and accommodating. Overall an excellent experience.

Leisure Friends

10/10

Exceptional

10 Oct 2025

Yue

the location and hotel is very safe, food is great.
Violet is very friendly and nice.

Business

10/10

Exceptional

09 Oct 2025

Yue

this is the best hotel in Kenya, above 5 stars.
After 25 hours of flight, I had changed 2 hotels , both 5 stars but noisy and unclean, I then came to HolidayInn.
The location is very convinient, a mall right next to it, and the hotel is clean, modern, most importantly, the staffs are wonderful, very helping and caring, Felix at front desk went above and beyond to support customers needs.
I will definitely recommend all my colleagues and friends to stay at Holiday Inn Nairobi Two Rivers! This is really the best hotel in Kenya!

Business

10/10

Exceptional

04 Sep 2025

KEDRIC

Great location. Close to anything.

Business_and_leisure Self

10/10

Exceptional

31 Aug 2025

JONATHAN

Perfect

Business

10/10

Exceptional

27 Aug 2025

Alfred

Manager Kimani and staff (Violet, restaurant staff, checkin, security and housekeeping ) were excellent. We had an unfortunate issue with access to the room we had booked but they went above and beyond in making up for the problem.

Leisure Partner

2/10

Poor

26 Aug 2025

Hassan

The iron in the room 240 was faulty and had brown plaques on it. It spoiled my expensive shirt when I tried to iron it. I complained to the reception and also emailed the management twice but nobody heeded to it. The hotel is good and the location is excellent. My rating is based on the poor customer service and the fact they destroyed my expensive shirt.

Business

10/10

Exceptional

25 Aug 2025

Zeid

Very well maintained and clean hotel. Quiet and pleasant rooms, Loved the Bathroom design and color and inside room too. Nice restaurant and absolutely amazing staff. Had a great stay

Business_and_leisure Self

10/10

Exceptional

23 Aug 2025

Yusr

I hope you can manage an entrance beside the parking kindly

Business

6/10

Pleasant

14 Aug 2025

Milind

Rooms are pretty small. Everything else is ok.

Leisure Family

10/10

Exceptional

08 Aug 2025

Bernadette

Very lovely place to stay. Fabulous staff and food.

10/10

Exceptional

20 Jul 2025

Arwa

Clean and calming environment

Leisure Family_with_children

10/10

Exceptional

16 Jul 2025

Samir

We are a famiyl of three with a 10 year old son; it was a great stay. specially after the Masai trip.

10/10

Exceptional

23 Jun 2025

Tonya

Great hotel

I stay here all the time when I’m Nairobi. It is the only place I recommend. I only have one thing I would like to see changed and that is the strength of the internet and the television stations. That is the only disappointment.

Friends_and_family Friends

10/10

Exceptional

22 May 2025

henry

Very professional and friendly customer service. The agents go over and above helping guests

Leisure Partner