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Gem Forest Nairobi-Mgallery Collection

Nairobi · Kenya

Limuru Road, Gigiri 1250-00621 Nairobi, KenyaView location

9.4/10Excellent62 Reviews
Cleanliness9.6/109.6
Service9.6/109.6
Comfort8.8/108.8
Condition9.4/109.4
Amenities9.6/109.6
See all ratings
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  • Sustainability certification
  • Luxury collection

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Gem Forest Nairobi-Mgallery Collection

Inspired by the beauty of precious gems, Gem Forest Hotel Nairobi - MGallery Collection is a sensorial escape wrapped in natural beauty and thoughtful design. Set along the edge of Karura Forest, this 5-star escape blends artful interiors, wellness experiences, and quiet luxury.

Unwind in the infinity pool, cocoon yourself in luxurious rooms, and savour culinary craftsmanship across 4 restaurants. At Troy, sweeping city views and vibrant energy set the stage for unforgettable evening.

Read more about this hotelShow less

Located in Nairobi (Gigiri), Gem Forest Hotel Nairobi - MGallery Collection is within a 15-minute walk of Village Market and United Nations Office at Nairobi. This luxury hotel is 0.9 mi (1.4 km) from Karura Forest and 4.1 mi (6.6 km) from Sarit Centre.

Make yourself at home in one of the 105 air-conditioned rooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and an elevator. Planning an event in Nairobi? This hotel has 1744 square feet (162 square meters) of space consisting of conference space and 7 meeting rooms.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Green Key (Foundation for Environmental Education) Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • You need to know
    • Pool access available from 6:00 AM to 10:00 PM.
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Guests can access their rooms with a mobile device.
  • Special Instructions
    If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, mobile payments, and cash
    • Mobile payment options include: Apple Pay and M-Pesa
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately KES 4800 for adults and KES 2400 for children
    • Airport shuttle fee: KES 7764 per vehicle (one-way, maximum occupancy 2)
    • Airport shuttle fee per child: KES 7764

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Swahili

    English

Nearby attractions

Banana Hill Art Gallery 0.3 km / 0.2 mi
Village Market 0.7 km / 0.4 mi
Embassy of Sweden 1 km / 0.6 mi
Embassy of Italy 1 km / 0.6 mi
United Nations Office at Nairobi 1.1 km / 0.7 mi
High Commission of Canada 1.2 km / 0.8 mi
Embassy of the Kingdom of Morocco 1.3 km / 0.8 mi
Karura Forest 1.4 km / 0.9 mi
Embassy of the United States of America 1.6 km / 1 mi
World Agroforestry Centre 1.8 km / 1.1 mi
Rosslyn Riviera Mall 2.8 km / 1.7 mi
Two Rivers Mall 3.7 km / 2.3 mi
Funscapes Theme Park 4.1 km / 2.6 mi
Aga Khan University Hospital, Nairobi 5.1 km / 3.1 mi
Aga Khan University Nairobi 5.3 km / 3.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2024
  • Total number of rooms: 105
  • Number of floors (main building): 9
  • Single rooms: 105
  • Twin rooms: 8
  • Double rooms: 105
  • Junior suites: 5
  • Suites: 11
  • Executive rooms: 11
  • Superior rooms: 73
  • Family rooms: 5
  • Accessible rooms: 1
Show 132 more facilities & services
  • Connecting rooms
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car park
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Mobile phone coverage
  • Wired Internet
  • Wi-fi
  • Local and international calls
  • Transfer service
  • Secure parking
  • Valet parking
  • Airport ShuttleExtra charge
  • Room service
  • Laundry service
  • LaunderetteExtra charge
  • Medical serviceExtra charge
  • Multilingual staff
  • 24-hour security
  • Air conditioning in public areas
  • FireplaceExtra charge
  • Smoke detector: 250
  • Hotel safe
  • Cloakroom
  • Lift access
  • Terrace
  • Concierge
  • Sun terrace
  • Gym
  • Luggage room
  • Dining area: 4
  • Clothes dryer: 1
  • BBQ facilities
  • Private pool: 1
  • Electric kettle: 1
  • Towels and bed linen
  • CaféExtra charge
  • BarExtra charge
  • Restaurant: 4
  • Non-smoking area
  • Smoking area
  • Highchairs
  • Poolside snack barExtra charge
  • Banquet hallExtra charge
  • Show cooking
  • Air conditioning in Restaurant: 2
  • Breakfast room
  • 24h dining café: 1
  • Rooftop barExtra charge
  • Conference room: 7
  • Meeting room: 7
  • ProjectorExtra charge
  • Conference hostessExtra charge
  • PrinterExtra charge
  • PhotocopierExtra charge
  • Business centreExtra charge
  • Audio-visual equipment rentalExtra charge
  • FaxExtra charge
  • Outdoor heated pool: 1
  • Children’s swimming area: 1
  • Parasols
  • Children playgroundExtra charge
  • SaunaExtra charge
  • Steam bath
  • Hot tub
  • MassageExtra charge
  • Spa treatmentsExtra charge
  • Hairdressing salonExtra charge
  • Beauty salonExtra charge
  • Spa centreExtra charge
  • Green Key (FEE)
  • Breakfast
  • Breakfast buffet
  • Breakfast served to the table
  • Continental breakfast
  • Hot breakfastExtra charge
  • Breakfast a la carteExtra charge
  • Late riser breakfast
  • Buffet lunchExtra charge
  • À la carte lunchExtra charge
  • Set menu lunchExtra charge
  • BrunchExtra charge
  • Buffet dinnerExtra charge
  • À la carte dinnerExtra charge
  • Set menu dinnerExtra charge
  • Breakfast and dinnerExtra charge
  • Breakfast and lunchExtra charge
  • Half BoardExtra charge
  • Half board without drinksExtra charge
  • Half board with non-alcoholic drinksExtra charge
  • Half board with drinksExtra charge
  • Full boardExtra charge
  • Full board with non-alcoholic drinks
  • Full board with drinksExtra charge
  • All inclusiveExtra charge
  • All inclusive without drinksExtra charge
  • All inclusive with non-alcoholic drinks
  • All inclusive with alcoholic drinks top brands
  • No alcohol is served
  • Special dietary options
  • PicnicExtra charge
  • Gluten-free mealsExtra charge
  • Gala dinnerExtra charge
  • Vegetarian mealExtra charge
  • SnacksExtra charge
  • Vegan mealExtra charge
  • Halal meal
  • Kosher mealExtra charge
  • LGTBIQ friendly
  • Children get free accommodation, meals payable on the spot
  • Deposit on arrivalExtra charge
  • Early Check-inExtra charge
  • Early departure
  • Identification card at arrival
  • Flight information required
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Single-Use Plastic Free
  • Cash Free
  • Universal accessibility
  • Sustainable building
  • Zero waste
  • WTTC ESG basics
  • Fitness
  • SafariExtra charge
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • TWIN SUPERIORTWIN • SUPERIORTWN.SU-1

    Photos are not available for this room type.

    Gem Forest Nairobi-Mgallery Collection

    TWIN SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIORTWIN • SUPERIOR • 1 Bedroom • 30 m²TWN.SU
    TWIN SUPERIORPhoto unavailable8 photos

    Gem Forest Nairobi-Mgallery Collection

    TWIN SUPERIOR

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU

    Room amenities

    • Telephone in the bathroom
    • Bathroom: 1
    • Shower: 1
    • TV
    • Minibar
    • Tea and coffee making facilities
    • Individually adjustable air conditioning
    • Wi-fi
    • Electric Kettle: 1
    • Wake-up service
    • Cot on demand
    • Turndown service
    • 220V power supply
    • Toiletries
    • Desk
    • Bathrobes
    • Slippers
    • Satellite TV
    • Smoke detector
    • Housekeeping
    • Soundproof room

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE WITH BALCONYDOUBLE • DELUXE WITH BALCONY • 1 Bedroom • 30 m²DBL.BL-DX
    DOUBLE DELUXE WITH BALCONYPhoto unavailable8 photos

    Gem Forest Nairobi-Mgallery Collection

    DOUBLE DELUXE WITH BALCONY

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.BL-DX

    Room amenities

    • Turndown service
    • Bathroom: 1
    • Shower: 1
    • Hairdryer
    • TV
    • Minibar
    • Tea and coffee making facilities
    • Individually adjustable air conditioning
    • Safe
    • Balcony
    • Wi-fi
    • Wake-up service
    • Cot on demand
    • 220V power supply
    • Toiletries
    • Desk
    • Bathrobes
    • Slippers
    • Make-up mirror
    • Satellite TV
    • Smoke detector
    • Housekeeping
    • Soundproof room
    • Telephone in the bathroom
    • Electric Kettle: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOM • 1 Bedroom • 70 m²SUI.B1-KG
    SUITE KING BED ONE BEDROOMPhoto unavailable8 photos

    Gem Forest Nairobi-Mgallery Collection

    SUITE KING BED ONE BEDROOM

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    70 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Room amenities

    • Cot on demand
    • Bathroom: 1
    • Bathtub: 1
    • Hairdryer
    • TV
    • Minibar
    • Tea and coffee making facilities
    • Individually adjustable air conditioning
    • Balcony
    • Wi-fi
    • Wake-up service
    • Turndown service
    • 220V power supply
    • Toiletries
    • Desk
    • Bathrobes
    • Make-up mirror
    • Smoke detector
    • Housekeeping
    • Soundproof room
    • Telephone in the bathroom
    • Dining Area
    • Electric Kettle: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR WITH VIEWSDOUBLE • SUPERIOR WITH VIEWS • 1 Bedroom • 30 m²DBL.SU-WV
    DOUBLE SUPERIOR WITH VIEWSPhoto unavailable6 photos

    Gem Forest Nairobi-Mgallery Collection

    DOUBLE SUPERIOR WITH VIEWS

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-WV

    Room amenities

    • Individually adjustable air conditioning
    • Soundproof room
    • Housekeeping
    • Smoke detector
    • Satellite TV
    • Make-up mirror
    • Slippers
    • Bathrobes
    • Desk
    • Electric Kettle: 1
    • Toiletries
    • 220V power supply
    • Turndown service
    • Cot on demand
    • Wake-up service
    • Terrace
    • Safe
    • Telephone in the bathroom
    • Tea and coffee making facilities
    • Minibar
    • TV
    • Hairdryer
    • Shower: 1
    • Bathroom: 1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Gem Forest Nairobi-Mgallery Collection

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG

    Photos are not available for this room type.

    Gem Forest Nairobi-Mgallery Collection

    DOUBLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BED • 1 Bedroom • 30 m²DBL.KG-SU
    DOUBLE SUPERIOR KING BEDPhoto unavailable9 photos

    Gem Forest Nairobi-Mgallery Collection

    DOUBLE SUPERIOR KING BED

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Room amenities

    • Electric Kettle: 1
    • Telephone in the bathroom
    • Soundproof room
    • Housekeeping
    • Smoke detector
    • Satellite TV
    • Make-up mirror
    • Slippers
    • Bathrobes
    • Desk
    • Toiletries
    • 220V power supply
    • Turndown service
    • Cot on demand
    • Wake-up service
    • Wi-fi
    • Wheelchair-accessible
    • Safe
    • Individually adjustable air conditioning
    • Tea and coffee making facilities
    • Minibar
    • TV
    • Hairdryer
    • Shower: 1
    • Bathroom: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE POOL VIEWDOUBLE • DELUXE POOL VIEW • 1 Bedroom • 35 m²DBL.DX-VP
    DOUBLE DELUXE POOL VIEWPhoto unavailable10 photos

    Gem Forest Nairobi-Mgallery Collection

    DOUBLE DELUXE POOL VIEW

    Room photos

    10 photos

    Room overview

    Non-smoking room
    Room size
    35 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE POOL VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-VP

    Room amenities

    • Turndown service
    • Satellite TV
    • Smoke detector
    • Housekeeping
    • Soundproof room
    • Electric Kettle: 1
    • Make-up mirror
    • Slippers
    • Bathrobes
    • Desk
    • Bathroom: 1
    • Shower: 1
    • 220V power supply
    • Hairdryer
    • TV
    • Minibar
    • Tea and coffee making facilities
    • Individually adjustable air conditioning
    • Safe
    • Balcony
    • Wi-fi
    • Wake-up service
    • Cot on demand
    • Toiletries

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE WITH VIEWSJUNIOR SUITE • WITH VIEWSJSU.WV

    Photos are not available for this room type.

    Gem Forest Nairobi-Mgallery Collection

    JUNIOR SUITE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH VIEWSSUITE • WITH VIEWSSUI.WV

    Photos are not available for this room type.

    Gem Forest Nairobi-Mgallery Collection

    SUITE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Gem Forest Nairobi-Mgallery Collection

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Gem Forest Nairobi-Mgallery Collection

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Gem Forest Nairobi-Mgallery Collection

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BED • 1 Bedroom • 70 m²JSU.KG
    JUNIOR SUITE KING SIZE BEDPhoto unavailable10 photos

    Gem Forest Nairobi-Mgallery Collection

    JUNIOR SUITE KING SIZE BED

    Room photos

    10 photos

    Room overview

    Non-smoking room
    Room size
    70 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG

    Room amenities

    • Bathroom: 1
    • Shower: 1
    • Bathtub: 1
    • Hairdryer
    • TV
    • Minibar
    • Tea and coffee making facilities
    • Individually adjustable air conditioning
    • Safe
    • Balcony
    • Wi-fi
    • Wake-up service
    • Cot on demand
    • Turndown service
    • 220V power supply
    • Desk
    • Bathrobes
    • Slippers
    • Make-up mirror
    • Satellite TV
    • Smoke detector
    • Housekeeping
    • Soundproof room
    • Telephone in the bathroom
    • Dining Area
    • Electric Kettle: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Gem Forest Nairobi-Mgallery Collection

9.4
Excellent
62 Reviews
Cleanliness
9.6 /10
Service
9.6 /10
Comfort
8.8 /10
Condition
9.4 /10
Amenities
9.6 /10
20 reviews shown
10/10
Exceptional
24 Jul 2026
Kechia
Everything was excellent staff was super helpful and front desk was amazing
10/10
Exceptional
18 Jul 2026
Pierre
Vers Nice réception when arrivinf. Helping for all demands - shuttle etc. Vers good food and sauna was well fitted good moments there too
Partner
10/10
Exceptional
31 May 2026
Sarah
Absolutely loved our stay here. They made it a lovely stay with extra touches for a special occasion and staff were so helpful delivering a personalised service. Also, a lovely massage!
Friends_and_family Family
10/10
Exceptional
01 May 2026
Dawnyielle
Stay was amazing and very secured. Everyone is nice and very helpful. Everything was on point. I would love to stay again. Best experience! I’ll bring my family next time.
8/10
Excellent
05 Mar 2026
Hebah Lina
Overall, this is a great hotel and we really enjoyed our stay. The breakfast was excellent, and the staff were all very friendly and welcoming. The only downside was the pool area, which had limited seating—just four loungers by the pool and a few extra chairs downstairs near the bar.

Service could also be improved. When we had issues with our room (such as hot water and lighting problems), it took over an hour for someone to come, even after being told help was coming right away. Simple requests, like extra water bottles, also took longer than expected.
Friends
10/10
Exceptional
23 Feb 2026
Grant
Great rooms really friendly staff and loved the decor
10/10
Exceptional
15 Jan 2026
Elizabeth
Yes
8/10
Excellent
02 Jan 2026
Aboubakri


N/A — I did not have breakfast.

One issue I experienced was with transportation. The hotel did not notify the taxi agency in advance, and as a result, I waited at the airport for over an hour. I had to coordinate with airport security to contact the taxi agency so they could come pick me up.

The taxi agent informed me that the hotel did not forward my reservation, which is why they did not arrive with a sign as expected. For future arrangements, please ensure that the reservation is properly forwarded to the taxi agency. Other than that, everything was perfect, especially the staff...overall, the hotel cleaning was very good, and the rooms and common areas were well maintained.
Leisure Self
10/10
Exceptional
26 Dec 2025
Henry
Excellent
Leisure Self
10/10
Exceptional
19 Dec 2025
Hennan
Clean room, friendly staff
10/10
Exceptional
21 Nov 2025
callum
Great room, very friendly staff
Business Self
10/10
Exceptional
28 Oct 2025
Ngozi
Amazing and
6/10
Pleasant
27 Oct 2025
Domenicop
I didnt know about the airport shuttle and had to pay 100 us dollars to get there.
Partner
10/10
Exceptional
13 Oct 2025
Steven
Very nice property and clean rooms. Friendly and helpful hotel staff.
Leisure Partner
6/10
Pleasant
29 Sep 2025
Kellie
Staff was nice and welcoming. Hotel looks nice but there were some major problems/inconveniences with my stay. Air conditioner in room was broke so it was burning up hot the first night and freezing cold the second night… the toilet ran all night (fixed the second night). The bathroom sink leaked (fixed the second night). There was foul smell in hallways and elevators. Wait times for room service was unreasonably long; I had to call down and remind them that an order was placed.
10/10
Exceptional
15 Sep 2025
Jitesh
Our stay for 3 nights was amazing from the reception staff, cleaners, restaurant staff & the meals were lovely. The Troy Mediterranean restaurant was great as was the Kahani restaurant, Ezekie was a great host as was the chef Vivek.

The Hotel is very close to Village Market , which you can walk to - well worth a visit and would recommend this Hotel.

My wife had fallen ill and the reception staff were very helpful and comforting.

Partner
10/10
Exceptional
28 Aug 2025
Nilda
This is an MGallery hotel, and it is absolutely beautiful. They take careful attention to details, such as robes, slippers, frankincense and aloe shampoos and body washes. Every detail is well thought out. There are three restaurants within the hotel, and they are all elegant and impressive. We look forward to our next visit.
Leisure Partner
10/10
Exceptional
21 Aug 2025
Oghenevomerho
Brilliant and pleasant stay
10/10
Exceptional
15 Aug 2025
Victor
The best hotel in Nairobi. The staff are very friendly and professional.
Leisure
10/10
Exceptional
13 Apr 2025
John
Some nice staff

Location & surroundings

Gem Forest Nairobi-Mgallery Collection
Limuru Road, Gigiri 1250-00621 Nairobi, Kenya, Nairobi, Kenya

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Gem Forest Nairobi-Mgallery Collection

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