West Wood Hotel Nairobi

Kenya , Nairobi
Nairobi, ELDAMA RAVINE , OFF PEPONI ROAD
Show on Google | Map

50 reviews shown

8/10

Excellent

26 Dec 2025

Ankan

Room was clean enough, and had all the basic amenities. Staff was very polite and helpful.

Leisure Partner

10/10

Exceptional

25 Sep 2025

Wanda

Self

10/10

Exceptional

15 Jul 2025

Bert

The food and the drinks was A 1 . Me and my travel group of friends was well taken care of .Quick transportation and very close to the mall and the nightlife . When you go to the bar ask for a strawberry margarita with Don julio. They make it the best in kenya . Very good staff as well .

Leisure Friends

10/10

Exceptional

30 Jun 2025

Jason

Staff was so friendly and attentive, especially Silvia she was the best! Always staying on top of orders and giving advice.

Leisure Friends

10/10

Exceptional

07 Apr 2025

Jane

Good customer care service

Business Self

6/10

Pleasant

20 Feb 2025

John

Very responsive and friendly staff. The only thing that I didn’t like was the breakfast that they serve. The options of what you can get is very limited. And the food is just not tasty at all. It’s below average compared to other places I’ve visited.

Leisure Self

8/10

Excellent

12 Feb 2024

Paul

Requirement - bed only

Great location
Simple but comfortable room

Hot water is a mystery

Smart tv can’t open Netflix

Self

6/10

Pleasant

03 Apr 2023

Maureen

The environment is amazing and the chef made amazing meals. Very fresh food and great juice options. The staff were also very warm and offered support.

Leisure Partner

2/10

Poor

03 Jan 2023

Annette

We reached out via Expedia days to check-in to request for a refund or amendment, the Hotel advised that they would reach out on status, they never did despite the reasons given for the request. That was rather distasteful and the lack of communication was most regrettable.

Leisure

2/10

Poor

08 May 2022

Boris

Worst stay ever!

Worst stay I’ve ever experienced. I booked and paid the hotel through Hotels.com however when I got there, they made me pay the rate I already paid a second time, charging me double because I had a guest. This was so unheard of, and I felt completely unsafe in a country I didn’t know at all. This is at very best a 2 star hotel, towels had a bad smell, the room door couldn’t be locked, and there’s no A/C or heater in the room.

Partner

10/10

Exceptional

03 Mar 2022

Orisunmbola

One of NBO's Best Kept Secrets Obviously

This is one of Nairobi's best kept secrets. Great, serene ambience you could as well be on a safari with all the wildlife around you. Great friendly staff and one of the best food I have tasted in an NBO hotel. I will stay here again and again.

Self

8/10

Excellent

19 Nov 2021

Verified traveler

Great Stay

Great convenient location. The hotel is nice although a few minor enhancements would make it excellent. Overall good value for money.

Self

8/10

Excellent

21 Sep 2021

Verified traveler

The lights in the room were quite dark and dim. There’s no aircon.

Business

10/10

Exceptional

28 Mar 2021

todd

Safari in Nairobi

West Wood Hotel is a special place. Very conveniently located in West Wood, its backyard makes you feel like you are already on safari with monkeys, did-diks, bee-eaters, etc. Very friendly staff and nice rooms.

Self

10/10

Exceptional

28 Mar 2021

Verified traveler

Great location and setting -- almost like the safari has begun with monkeys and did-diks in their back yard \"jungle.\" Very friendly staff. Nice rooms. Quiet.

Leisure Self

10/10

Exceptional

13 Feb 2021

Pierre

A comfortable stay next to the forest

I really enjoyed the feeling of being in the forest with the views from the terrasse and the room. The stay was comfortable but the kitchen was too slow, it took us a long time to get food when we ordered some.

Partner

10/10

Exceptional

18 Dec 2020

Anwar

Very good

Self

8/10

Excellent

07 Dec 2020

Beatrice

A tranquil surprise in the middle of a city

Westwood is a gem in the middle of a city. Its quiet, tranquil, nestled in the forest with a small stream. Everything went smooth with our stay, the staff were super friendly. I would definitely recommend this hotel.

Friends_and_family Friends

10/10

Exceptional

19 Nov 2018

Edward

Amazing hotel & very personally friendly staff. Any little request is def taken care of, even requests to the restaurant for certain foods!

Rooms were great and taken care of daily.

2/10

Poor

20 Oct 2018

Alisha

The conference I was supposed to attend at West Wood was moved to a different hotel just 48 hours before the conference was to begin. I had no idea it was a result of the hotel overbooking. So, I arrived expecting a 5 night stay and was told that I only had a room for 2 nights due to overbooking. It was around midnight and there wasn't much I could do. I told the person at the front desk I would find another hotel for my stay and would just sleep over that night. An Expedia rep was nice, but couldn't do anything for me that evening. I called around on my own and found a place to stay where my conference had been relocated. In the morning, I tried to check out and the manager told me I could not check out. She didn't tell me my driver had arrived to transport me to a new hotel. She proceeded to tell me that I was comfortable at the hotel and should just stay while she sorted out the rooms and relocated someone else. I told her it wasn't necessary and we began a back and forth about where I should stay. She refused to give me a refund, saying that I was being accommodated so could no longer relocate to another hotel. Once I found out my driver came to take me to a new hotel, I left and had repeated phone communication with West Wood and Expedia to get a refund issued.

8/10

Excellent

02 Aug 2018

Penny

Easy access to various locations for meetings. Quiet and peaceful. Good wifi and friendly staff. Facilities are limited (no gym, no business centre, only one restaurant/bar) but this is a small hotel so it's not unreasonable. The rooms are spacious and comfortable. Great to find USB plug points next to the bedside table. Large walk in shower in my room but the hot water takes a few minutes to reach the room. Linen is clean but some of the towels were a bit threadbare. But I would stay here again as it served my needs.

8/10

Excellent

22 Jun 2018

Sally

West Wood Hotel

The hotel is situated perfectly at the Kuara Forrest edge. The breakfast is Ok. The rooms are beautiful and large. The WiFi works well in the lobby. It is a uniquely decorated place, and the staff are hard working and kind.

8/10

Excellent

20 May 2018

Jessica

Ghost hotel

The staff at the hotel were kind and lovely. The hotel was however not very active, we were the only guests for two days. It was quiet and some facilities of the hotel were therefore not functioning.

Partner

8/10

Excellent

02 Mar 2018

john

Good location in Nairobi

I look for a comfortable reasonably priced hotel for an overnight stay prior to onward flights. The West Wood ticks most of the boxes providing a spacious and well equipped room in a location which is quiet yet conveniently placed for the two airports. The staff are extremely helpful and friendly. The restaurant is adequate.

6/10

Pleasant

05 Feb 2018

Verified traveler

Nice location, but rooms need re-furbishing.

Bedsheets were clean but worn out. Same with towels. Door handle for bathroom door was missing.\

4/10

Poor

15 May 2017

A Terrible experience!!!

My stay there was horrorable and room location is like a bunker. Towels smell bad and the bed is not comfortable at all. Bed sheets also smell like someone had used the room and bed sheets not changed. Will definitely not return nor recommend this place. A horror house for me.

8/10

Excellent

31 Jan 2017

Fern

Comfortable hotel, pleasant staff.

If you are looking for a quiet location in Westlands with a spacious room and comfortable mattress plus friendly staff, I highly recommend this hotel.

Bordering a forest's edge with a small stream, the evening was quiet, no sounds from the city at all.

The Buffett breakfast had multiple selections and options and was nicely stocked.

Went for an early swim in the morning, enjoyed my complimentary breakfast and finished with a hot shower before check out.

I will stay here again next time I find myself in Nairobi.

8/10

Excellent

16 Jan 2017

Lindsay

Peaceful setting nearby major shopping centres

I stayed for a week at the West Wood and it was lovely. Rooms are comfortable, large, and have nice bathrooms with good water pressure. Hotel is on a quiet street in a safe neighbourhood and it's a short walk to major shopping centres (<15min to Westgate, <20 to Sarit Centre) and restaurants and markets. Staff were pleasant and helpful. Restaurant offerings were limited but delicious.

2/10

Poor

11 Jan 2017

traveller 2017

Bad hotel

Nothing to say, property is good with horrible management. I really don't know why this hotel built by owner!! It seems they constructed hotel and don't know how to run!

2/10

Poor

01 Jan 2017

Kennedy

pictures are very deceiving stick to brands

My stay was horrible that hotel is not a 4 star and there was a wedding with loud music and PA system.The service is by far below par if this is what you call 4 star then the rating agency is so wrong.I had to check out before my return date I feel robbed by your website.

4/10

Poor

15 Dec 2016

Wayne

Hotel that promised much but delivered so little!

The web description offered so much and indeed so did the lobby. However after finally checking in the list of irksome discoveries soon began to mount. The room was in what i can best describe as a basement with no wifi. The kingsize bed consisted of two bed pushed together, the bathrobes were torn and the safe did not work. The selection of drinks and food was very poor and the staff seems disinterested at best. Luckily we were visiting family so managed to escape regularl! The final nail in the coffin for me was the abject failure to deliver our morning call on the morning of departure and as a result our taxi to the airport left without us and we ended up missing our flight home. This incurred additional charges for us as well as 24 hours in the airport. We will not be recommending this hotel... even to our worst enemies!!!

10/10

Exceptional

13 Dec 2016

javier

This is a nice and excellent Hotel

The location of the Hotel is excellent, about 5 minutes walking to two shopping mall that you can find everything even a good Thailand restaurant.
Very clean rooms and the garden area is very nice to take your lunch or dinner in open area.

6/10

Pleasant

02 Nov 2016

Ajit

Needs central air conditioning

Friendly and co-operative staff. But found the room hot with no air circulation. With windows open, insects were the problem. Outside temparature was pleasant

8/10

Excellent

09 Sep 2016

Dan

Nice enough hotel but wi fi was shocking.

8/10

Excellent

26 Aug 2016

David

Problem with hot water

10/10

Exceptional

16 Jul 2016

Thami

Totally

It was a wonderful stay and the staff very professional. The west wood hotel has beautiful rooms and house keeping was done well. There is Wi-Fi but was kinda iffy at times.

I would certainly stay there again.

10/10

Exceptional

19 Jun 2016

Amir

Best access to karura forest

Infront of karura forest with great hiking activities. Friendly staff n good breakfast. Really enjoyed my stay there. Definitely recommend it

Family

4/10

Poor

27 Apr 2015

Verified traveler

Amazing potential. Hotel located on an excellent property however there is little life on the property and the feeling is that the owner lacks interest. Can be turned around into something special.

6/10

Pleasant

15 Dec 2014

Andrew

Pleasant Stay

Hotel allowed early check-in which was very welcome since I had arrived early from an overnight flight
Two functions on consecutive nights had loud music which went on late and did cause disturbance since the hotel building was very 'open plan' style and music/noise travelled easily
Staff were largely pleasant and friendly although there was no-one on the desk at 0445hrs to check me out (luckily I had anticipated this and settled my bill the evening before)

8/10

Excellent

22 Oct 2024

Katrin

Das Hotel ist ziemlich hellhörig und in die Jahre gekommen.
Die Betten sind sehr bequem und das Personal wirklich fleißig.

6/10

Pleasant

15 Aug 2024

Fiorenza

La camera in cui abbiamo soggiornato era fredda e molto molto molto umida…

8/10

Excellent

11 Feb 2023

Kadir

tranquille

Business

10/10

Exceptional

11 Jan 2023

Ken-Vidar

Anbefales

Hotellet ligger veldig sentralt nær Westgate kjøpesenter, som er et fantastisk et, og har en god og rolig atmosfære. Store rom med alt av fasiliteter.
Personalet var helt fantastiske så koset oss.
Anbefales på det stærkeste.

Partner

8/10

Excellent

10 Oct 2021

Laurence

Excellent

Calme et personnel super disponible

Business

10/10

Exceptional

18 Feb 2020

Verified traveler

Toppen!

Superfint hotell. Modernt, rent och fräscht. Väldigt fin trädgård där du kan äta dina måltider. Toppenbra frukost. Internationell meny för middagen. Trevlig personal. bekväma stora rum. Det enda vi saknade var AC. men i övrigt toppen.

Friends_and_family Friends

6/10

Pleasant

13 Mar 2017

Michele

Not bad, not 100%

The position is good, walking distance from the action in Westlands, but silent enough to have a good sleep at night.
The room is huge and the garden is very nice and well kept, beautiful view of the Karura forest and it is pleasant to have a drink or dinner at the veranda to chill out after another chaotic day in Nairobi.
However, there is a lot to do to improve the whole package: all the staff is trying their best but the cleaning has to be improved, the wifi is working only in certain areas/rooms of the hotel, the property is very dark at night and I reckon it needs to be refreshed. There should be more care in the small details that are actually making the difference between a good stay and a bad stay.
Potentially a good 4 star European standards hotel, currently a 3 star hotel.
Not that the situation in other hotels in Nairobi with the same price range is much different though.

8/10

Excellent

04 Feb 2017

Verified traveler

Atmosphäre, Lage, Personal top aber baulich alt !

Insgesamt zu empfehlen. Minuspunkte sind der schon etwas angejahrte Zustand der Bauten. Das Restaurant gibt auch nicht viel her, bestenfalls Durchschnitt. Pluspunkte sind die gute und sehr ruhige Lage, das äusserst freundliche und hilfsbereite Personal sowie ein für Nairobi akzeptables bis gutes Preis- Leistungsverhältnis. Für Einkäufe strategisch gut gelegen.

Partner

2/10

Poor

13 Jan 2017

Verified traveler

Staff that cheat customers and transfer rooms

I booked this hotel from Germany. On arrival, the actual spacious room that I had booked
had been given to other customers. The staff tried to give me a room in the first floor without
a garden view that I had booked. The receptionists had no specific explanation for this behavior.
The Expedia booking could not be found initially and suddenly it was found. It is rude and unprofessional
for any hotel which is anyway so expensive, to use photos to advertise a room and when you arrive after
booking a room you saw on the photo, it is not the correct one. Then the staff walk you around all other
rooms trying to find a solution. I will definitely never book this hotel again. I had rather stay in the city
center and take a ride to walk in the greed side of the city. It was not worth the money at all.

8/10

Excellent

30 Dec 2016

Verified traveler

朝食・プール以外では満足

マサイ・マラから戻り、ナイロビで3泊したときに利用しました。
建物そのものは綺麗ですが、なんとなく殺風景。
部屋が大きく、とても綺麗。シャワーも問題ありませんでした。
WifiもSpeedyで快適。部屋にもう１つランプがあれば良かったと思います。
プールがあるとの事でしたが、非常に小さいのが１つ、しかもメンテナンス中で利用できず。
朝食は非常にがっかりでした。品数も少なかったです。
歩いて10分程度のところにWestgateモールがあり、スーパーマーケットやフードコートがあり、便利です。
タクシーも受付で対応してくれました（料金の交渉は各自で）。
朝食と、プールが使えなかったのは残念ですが、コスト的には満足でした。

Family

6/10

Pleasant

29 Sep 2016

Mady

Good enough

The hotal is close to a nice forest, and if you choose a room from that side, you may have a nice view,
The restaurant is very basic, most of dishes not available and I do not recommend it at all, think to eat outside
No AC, no heater in the room which surprised me a lot, like these days, the room was a bit cold,
Staff is OK, and freindly