Name: The Concord Hotel & Suites
Address: 31 wangapala, 49434, Nairobi, 00100, KE

2/10

Poor

24 Jul 2026

Jitandra

Absolutely the worst experience.
Booked via Expedia and had received confirmation from Expedia and direct from the hotel about my stay.

Upon arrival (10pm) the staff could not find my booking. They were unable to contact anyone at Expedia.
I was waiting for over 45 mins then after getting frustrated I raised my voice and they said they had found me a room at thier sister hotel. As it was so late at night, I accepted this alternative.

Having arrived at the so called sister hotel. I discover it was not affiliated at all and was a much worse property.

As it was so late, I had no choice but to stay there.

I have to say as a Platinum member who travels extensively with Expedia, I was left feeling very let down by both Expedia and the hotel.

2/10

Poor

20 Jul 2026

Joshua

It was an easy stay

10/10

Exceptional

14 Jun 2026

Kashifah

Had an amazing time !! The hotel rooms are good size, updated facilities and amazing staff. Thank you for looking after us 😀

Friends_and_family Family

4/10

Poor

20 Apr 2026

Mololuwa

The receptionist Francis was very rude

10/10

Exceptional

01 Apr 2026

Anicet

Very safe place, clean room, good service qnd the restaurant is very good.

Self

10/10

Exceptional

01 Apr 2026

Anicet

Good service, rooms are very clean and perfect restaurant

Self

8/10

Excellent

13 Mar 2026

Claus

Room was clean. Staff was Friendly and helpful - we left the big luggage with them for the safari.. AC needed a restart to cool the Room down but Next day it showed the error again.
Breakfast was good. They change some days with ham and salmon.
You have a Station for Omelett and some Fried africano Special food.

8/10

Excellent

13 Mar 2026

Claus

Room was clean, had some amenities (the Other Room i had show cleaner which i haven’t had in the First Room)
AC didn’t work and the Technican couldn’t fix it that night so it didn’t cooled down.
Shower worked only the sky shower not the handle.
Elsewise the Room had enough space.

Breakfast was sufficient - Chai Tea was quiet strong but you had milk and water to make it much tasty.

Staff was Great and very helpful.

It’s a Little Bit outside of the CBD but you have small shopping Centers around and also as a Tourist you find Souvenirs.

Friends

10/10

Exceptional

17 Feb 2026

Alireza

Every thing was good only water pressure and the temperature were bad . Be aware it’s right beside slums

Partner

10/10

Exceptional

11 Feb 2026

Zahir

Staff most helpful.
Found cigarette smoke from other rooms entering ours thru the air circulation system.

6/10

Pleasant

10 Feb 2026

Yuri

People were very kind and nice, I'd like to really emphasize that. Generally speaking, Kenyan people were just very professional and kind to me.

I was disappointed because I was moved to twice to different rooms because of their condition.

The biggest disappointment was the quality of bath water. I specifically chose this hotel because they had a nice tub... on my third room. But then the water was brown. I wasn't going to get sick. I would have chosen other 5-star hotel.

And that's the thing... I don't think it's fair for them to claim the hotel as a 5-star. Breakfast was good enough, but again, water dispenser is brown...

I didn't complain about the brown bath water because I knew they couldn't do anything about it over night.

Cleaning people can also do a better job. I finally got a normal looking bathrobes in my third room, but the first room didn't have any, second room had a robe ripped... they did leave me more than enough water bottles everyday and again, all of them were very pleasant.

I think they need a major renovation.

Business_and_leisure Self

10/10

Exceptional

05 Feb 2026

Zahir

Staff by a mile. Such friendly, courteous, willing to please and friendly staff.
Pleasant ambiance in the hotel.
Great location.
Good value.

Partner

8/10

Excellent

18 Jan 2026

Habib

Yes the staff were good

8/10

Excellent

04 Dec 2025

Mercy

Enjoyed my reception, clean. I had an issue with power which was fixed fast.

Leisure Self

10/10

Exceptional

24 Nov 2025

Sheinoor

Staff were helpful and very polite. Room was spacious

Leisure Family

10/10

Exceptional

02 Nov 2025

Kaminieli

Yes the service was way beyond expectations.

Business_and_leisure Self

10/10

Exceptional

29 Oct 2025

Nicola

Stop over from arriving in Kenya late before heading out of the city following morning.
Room clean, everything needed & comfy bed

Friends_and_family Family

10/10

Exceptional

18 Oct 2025

Esther Nicole

Everything was good the staffs are nice and the room is very clean and spacious

10/10

Exceptional

02 Oct 2025

Dhruv

Amazing and very friendly staff and services. Great and a wide selection of food available. Rooms are very well maintained.

Business_and_leisure Self

6/10

Pleasant

30 Sep 2025

Harjeet

.

Business Family

10/10

Exceptional

19 Aug 2025

Verified traveler

Kenyan Experience

Wonderful staff and extremely helpful. Nothing was too much of an effort. I believe the team makes this place a wonderful one to stay.
There advice on safety outside the hotel was useful as we have returned to our birth place after 50 years.

Friends_and_family Family

2/10

Poor

14 Aug 2025

Lakshmi

The hotel did not have internet on the August 12 from the time I checked in at 7.30 till next day morning. The receiptionist did not alert during check in that there is no internet. When asked after checkin at about 8 pm, she mentioned that it will be back in 20-30 minutes, i kept following up again at 9.00 pm and at 9.30. It was same answer ... will be back shortly. Finally at 11.30 I was told it is not going to be back. I wish they were honest about it upon checkin so I could have booked my stay at another hotel. I was not able to access emails or do any work without internet. I will not stay at this hotel again.

Self

8/10

Excellent

26 Jun 2025

Verified traveler

Good friendly staff

People were very friendly and helpful in every way.

Partner

10/10

Exceptional

05 Jun 2025

Alnoor

Amazing

Friends_and_family Family

10/10

Exceptional

29 May 2025

Verified traveler

Amazing

Partner

8/10

Excellent

29 Apr 2025

Nate

It’s a very nice property but we reserved a

4/10

Poor

28 Feb 2025

Akshat

Overall service and behaviour has declined.
As a gold member I am entitled for free room upgrades and complimentary late check out but none was provided to me.

Business

2/10

Poor

26 Feb 2025

Eric

I was over charged for an extra day almost double

6/10

Pleasant

09 Jan 2025

John

The poor was heated which was nice.
The water quality was poor (yellow from the taps) and when some of the fittings were first turned on the water gave off a very bad odour. Possible stagnation or legionella issue.

Leisure Partner

8/10

Excellent

06 Jan 2025

Martin

I would like to appreciate Evelyn and Nicholas at the breakfast, very courteous and excellent customer service. Thank you!
Ian at the front desk was pleasant too.
Good hotel to stay, I would definitely recommend it.

Business_and_leisure Partner

8/10

Excellent

02 Jan 2025

Glorious

Great

2/10

Poor

02 Jan 2025

John

Water from the taps feeding the bath was a deep yellow in colour. excuse given was that this was bore hole water but as a qualified plumber i could tell this was not the real reason.
Little used outlets like the douche and the bath in Executive suites deep yellow and smelly due to internal pipe corrosion. Where as toilet water and shower water was almost clear where the pipes have developed a limescale protective layer. The hotel needs to flush little used outlets to prevent Legionella growth and preve t corrosion especially where metal pipework was used that will suffer from dezincification over time. Customers beware Legionella could be an issue at this hotel.

Leisure Friends

8/10

Excellent

01 Jan 2025

Mohammed

A good hotel which we’ve stayed at a few times as it’s a convenient location for us.
It’s away from the hustle and bustle therefore it’s nice and quiet, if you’ve been to Nairobi before you know how noisy it can be in certain places.
The rooms are a good size for the price and beds are comfortable. The hotel has everything you need for a comfortable stay but it’s not a ‘holiday’ hotel and amenities like pool and spa are there however it’s more oriented towards a business hotel than a leisure one. If you want to relax and spend time in the hotel for most of the day(s) then it maybe worth looking at other options however they are much more expensive than this one.
For the price, it certainly does the job if you want a very comfortable stay whilst you’re out exploring the city and country.

Leisure Family

2/10

Poor

18 Dec 2024

Cordarrow

Q

8/10

Excellent

04 Dec 2024

Delroy

Friendly and helpful front desk staff. Good variety of breakfast options. Overall an enjoyable stay. I would definitely stay at the Concord again.

Business

8/10

Excellent

19 Nov 2024

Saharia

Covenient and reasonably priced.

It was located near the area I needed to be.

Self

10/10

Exceptional

18 Nov 2024

Naomi

.

10/10

Exceptional

28 Sep 2024

Sital

Amazing staff. What a great hotel. Super clean and friendly staff.

Partner

8/10

Excellent

20 Sep 2024

Haiwei

it is a standard kind of hotel

Leisure Friends

4/10

Poor

12 Sep 2024

Nabila

Liked concenience
WHat I did not appreicate was the fact the they did no allow two members of my family to freshen up in the room - stating it was POLICY. A complete nonse - And we had to pay for the privilage!!!!!!!!!!!!!!!!!!!!
Complete nonsense. They do not care about customer service. Its the almight dollar they worship!!!

Leisure Family

10/10

Exceptional

10 Sep 2024

Zulfikar

Lovely nice clean hotel; location for us was important
Breakfasts excellent room comfortable clean welcoming thank so much for making our stay so happy and enjoyable Asante Sana

8/10

Excellent

26 Aug 2024

Nathan

This is a very nice place. My only complaints would be lack of hot water for the jacuzzi tub, outdated restaurant menus and lack of tv programs other than Indian.

The staff was amazing, friendly, knowledgeable and very professional. The rooms were very comfortable and quite. I would recommend this hotel to anyone.

Business_and_leisure

6/10

Pleasant

04 Aug 2024

Mohammed

It was an average stay for the price we paid

Business Self

6/10

Pleasant

26 Jul 2024

Anoma

Average
Not worth the money

Partner

10/10

Exceptional

05 Jul 2024

Dawoodi

Nice, convenient

Leisure Family

6/10

Pleasant

19 Jun 2024

Abdullah

فندق متواضع

فندق ٣ نجوم ريحه الحمام سيئه للامانه ماحسيت انه نظيف بس مو وصخ يعني اختار فندق ثاني افضل ماانصح فيه بس امان والموظفين حبوبين بس اذا مافي خيار ثاني عندكم اتوقع افضل من غيره

Friends_and_family Friends

10/10

Exceptional

10 Jun 2024

Joshua

Had an amazing stay but food need to improve it’s too routine and predictable

Business

10/10

Exceptional

22 May 2024

Zakaria

Amazing property with even better staff. They go above and beyond to make sure you are feeling welcomed.

Leisure Self

10/10

Exceptional

22 May 2024

Kelechi

Nice hotel, would highly recommend for tourists

Leisure Partner

8/10

Excellent

23 Apr 2024

Richard

expensive $50 early check in fee although they do include breakfast in it. breakfast better than many. excellent omlettes

Business_and_leisure Self

8/10

Excellent

04 Apr 2024

Fred

Nice hotel

8/10

Excellent

01 Mar 2024

Epiphane

The Staffs were very friendly and very efficient

Leisure Partner

10/10

Exceptional

28 Feb 2024

sara

Super friendly and helpful staff! Had a great time

Leisure Self

8/10

Excellent

03 Feb 2024

Nancy

excellent friendly staff and very nice facilities

Leisure Self

8/10

Excellent

27 Dec 2023

Rita

Pool and exercise room need maintenance

Stay was good, food and service was good. Only problem is that if you want to swim ( pool was out) and workout … machines have to be fixed .., and maintained…. We stayed for 5 days but no one fixed the pool . We were looking for swimming but very disappointed….

Partner

10/10

Exceptional

04 Dec 2023

Domenico

Very nice had a great experience but the night receptionist was not friendly seem to have attitude issues didn’t seem happy in his job. but everybody else was amazing

Leisure Family

10/10

Exceptional

02 Dec 2023

Subhendu

Excellent facility and loved the services offered by the staffs… very cooperative and warm people. Thanks to the management to provide such great hospitality and maintaining the facility in the heart of Business district.

Business

10/10

Exceptional

28 Aug 2023

ANDRENE

Great stay overall. Only disappointment is that I had scheduled a massage and the masseuse didn’t show up. Otherwise, the staff is extremely friendly and attentive.

Leisure Self

8/10

Excellent

24 Apr 2023

Leilani

The property was clean and the breakfast buffet had a wide spread to choose from. It was difficult to get reception or guest services on the phone, but beside that it was good. Initially, they didn't acknowledge my VIP status, but as there was an issue with the ac in the room, they were forced to give the upgrade. The rooms are nice, clean and comfortable.

Leisure Partner

10/10

Exceptional

26 Mar 2023

Shaheen

We had a last minute booking and I'm so glad we chose this hotel. The staff were excellent. I will definitely come back again.

Leisure Family_with_children

10/10

Exceptional

24 Mar 2023

Einas

Ideal location close to malls and shops. Safe and quiet area. Pleasant and attentive staff. Great restaurants within the hotel. Spacious and clean room with very comfortable working space.

Business Self

10/10

Exceptional

14 Mar 2023

Kenny

Food at breakfast and dinner restaurants were surprisingly good. If I were to return to the city I would stay here again.

Leisure Partner

6/10

Pleasant

07 Mar 2023

Manoj

Nice rooms, Gym equipment was not working

Business Family

8/10

Excellent

27 Feb 2023

Ronny

I had a wonderful stay , the staff was friendly as always.

10/10

Exceptional

14 Feb 2023

Kevin

The hotel is lovely and the staff is very friendly. However they could do with a variety of breakfast not the same thing every day.

8/10

Excellent

20 Jan 2023

Murtaza

Was a cosy stay altogether

Business_and_leisure Family

6/10

Pleasant

30 Oct 2022

Verified traveler

If your staying for week u get tired of same breakfast and there pool always full of outsiders with a lot chemicals they don’t charge water, only Indian channels and wifi terrible

Business_and_leisure Partner

10/10

Exceptional

27 Sep 2022

Patricia

Very reasonable and breakfast buffet was good. Hallway carpets need deep cleaning.

Leisure Self

8/10

Excellent

23 May 2022

Zulfikar

Staff were friendly. Room was ok.
Bathroom was too small.

Leisure Family

8/10

Excellent

30 Apr 2022

Ronald

Nice amenities and great sense of security. Suites need some very minor repairs.

Business_and_leisure Partner

10/10

Exceptional

13 Feb 2022

Ahmed AbdelHamid Othman

it is nice place however it is far little from the different options for food and shopping not possible to go by walking

6/10

Pleasant

30 Jan 2022

Jean

Parklands is convenient and reasonable but it's starting to look and feel run down and neglected by the owners. The staff are a mix of excellent and poor. We had road works right outside my room at night, all night long, but nobody bothered to inform me or offer a different room. The pool and gym are cold and inhospitable, the food at the restaurants overpriced and not very good. It was my second but also my last stay. It has deteriorated.

Business Self

10/10

Exceptional

04 Jan 2022

Bernadette

Great place to relax

Leisure Family

10/10

Exceptional

30 Dec 2021

Muhammed

Please is very clean, quiet and secure

Business_and_leisure Partner

8/10

Excellent

28 Nov 2021

Verified traveler

The say was very nice. The hotel was comfortable, clean, good amenities. I would definitely stay here again, and would recommend it to others to stay

4/10

Poor

26 Nov 2021

Cathereen

Pros:
The hotel is well situated close to most major areas in that region. They have ample parking and the staff that we encountered were very friendly and helpful. The water pressure and temperature in the bathroom are absolutely perfect. They have a pool and sauna. Very good WiFi. Common areas and lobby are clean and they provide hand sanitizer on every floor and in the room as an amenity.

Cons:

My room was dirty; the carpet was stained in so many places that I couldn’t walk barefoot on it, the bathroom had mildew that could easily come off if you sprayed it with water. I mean caked on mildew, the glass shower panels were extremely stained. Despite my request for a nice view and quiet room, I was assigned a room that overlooked rusted tin roofs as opposed to the view of the forest which is way better and every morning, we were woken up by some outside noise which we were not able to discern. After my Expedia check-in review whereby I mentioned the state of my room, they tried to clean the mildew by the shower soap holder but missed the rest.

Business_and_leisure

8/10

Excellent

22 Oct 2021

Madhur

Checking into any hotel in Kenya is so painful despite prre-paying and providing all information online, one has to hand-write the same information again at check-in. It took over 20 min. to check-in. First, my booking was not found, then it took several efforts to copy my ID, allocate a room, make me fill out random forms, and hand me a key.

Friends_and_family Friends

8/10

Excellent

10 Oct 2021

Ian

Superb

Good location, quiet and peaceful.
Overall cleanliness could do better.
Friendly staff

Partner

4/10

Poor

19 Aug 2021

Verified traveler

bad tv , bad internet bad food ,mini bar not working don’t try it

Business

10/10

Exceptional

21 Jul 2021

Verified traveler

clean rooms and facilities, secure, friendly staff. would recommend to anyone travelling to Kenya.

Business_and_leisure Family

10/10

Exceptional

11 Jul 2021

Verified traveler

Great and spacious

Leisure Friends

10/10

Exceptional

09 Jul 2021

Verified traveler

Great stay and fantastic staff. They made us feel welcome and were always ready to help. Nothing negative to stay. Room abs intercept were great. Very clean. Excellent stay and would stay here again. A

Leisure Self

10/10

Exceptional

06 Jul 2021

Christopher

Excellent stay.

Very friendly staff, and very helpful.

Business

10/10

Exceptional

04 Jul 2021

Jenne

Wonderful hotel and staff!!

We had a three day stay at The Concord Hotel at the end of a two week visit to Kenya. The hotel is beautiful, spotlessly clean, and full of the nicest most hospitable people I've every met. When we arrived we received a welcome gift and when we left we received a farewell gift! There is an ATM within walking distance from the hotel. Every question or need we had was happily tended to by Bevaline. If she was not available the remainder of the staff was just as willing to accomadate us. We had a late night flight back to the US and we were allowed to stay in one, of our three rooms, until later in the afternoon. Due to covid we also had multiple forms which needed to be printed out before our flight home. Those were printed out for us with no extra charge. I would like to thank you all for that. The hotel has three separate restaurants inside with great tasting food at a very reasonable price.

They offer a shuttle service to and from the airport also at a reasonable price. Instead of paying per person you just pay one price for the trip. Made it very nice for our party of 5! They have free and secure onsite parking.

I just can't say enough about this hotel. Please go visit the beautiful country of Kenya and when you do I hope while transiting through the country you choose to stay at The Concord Hotel. I promise you will not be disappointed.

Friends_and_family Family

8/10

Excellent

18 Jun 2021

Verified traveler

Team was kind and quick enough

4/10

Poor

15 Jun 2021

Verified traveler

Have stayed at this hotel several times but this time was very disappointed. Unknown to us there is no heat in the rooms and it was cold. The shower was dirty, the carpets were stained, the battery in the clock was dead. Restaurant service was terrible. Of all of the times we ate there there was not one time that they got the order right. Reception and housekeeping staff were pleasant. This hotel has really gone down in quality. Management seems to be absent or not caring. Won't be staying there again.

Partner

10/10

Exceptional

29 May 2021

Verified traveler

The property was magnificent to say the least, the staff was friendly and respectful....One area of improvement would be the restaurant/bar service, that can definitely get better with prompt service and or rather shorter wait times.

Business_and_leisure Self

8/10

Excellent

14 May 2021

Verified traveler

Value for money

Business_and_leisure

8/10

Excellent

06 Apr 2021

Sema

Lovely Hotel & Good value for money

Concord in itself is a nice hotel. The room had a smart TV which meant we could enjoy some cinema whilst the city was in some mini-lockdown. The area (Parklands) apparently wasn't the best part of the city so that may work against the hotel. However, for the few nights I stayed here, I enjoyed my stay. The lobby area is lovely.

Partner

8/10

Excellent

17 Feb 2021

Verified traveler

The service was fine. There was some tech problems with TV and internet and some features were unavailable like the spa.

Partner

6/10

Pleasant

20 Sep 2020

Julian

very average and poor value for money.

80% of hotel is closed up.
Was not communicated this prior to booking.

Business

6/10

Pleasant

02 Mar 2020

Sam

Breakfast should have been included. After paying full price.
Also after requesting, staff was very rude.
Otherwise it’s good hotel.

Friends_and_family Friends

10/10

Exceptional

14 Feb 2020

Kwesi

Top notch property and I hated to leave. If I go back to Nairobi again, I'll definitely stay there again!

Leisure Self

10/10

Exceptional

30 Jan 2020

shankar

very nice place

it was amazing, couple of restaurants for all types of eaters. well secured area to walk around. little away from the happening area. lavish rooms and good service, friendly staff's.

Business

10/10

Exceptional

04 Jan 2020

Roger

Modern Elegance with Superior Comfort

Definitely have a meal at Umami, the Concord's Asian cuisine restaurant. The ginger fried rice and Shechwan chicken are an excellent combo. If you're lucky Rita will be your waitress. She's fantastic along with the rest of the staff!

Partner

4/10

Poor

07 Dec 2019

Guru

The Receptionist was extremely rude and offensive!

Leisure Partner

10/10

Exceptional

09 Nov 2019

Verified traveler

The staff was very nice and engaging, its a shame that you have to be checked again if you leave the Hotel for 10 min. I was also charged $36.00 twice for the meals of two added Guests for the breakfast buffet..

Business_and_leisure Self

8/10

Excellent

06 Nov 2019

Verified traveler

Great staff. Comfortable stay. Nice neighborhood. We would definitely return

Business Family_with_children

8/10

Excellent

27 Oct 2019

Tabrez Mansoorali

Great stay overall

Great stay with an easy check in and check out. Very small hitch with the room check in but it was sorted out very quickly and efficiently. 7 minute walk to Diamond Plaza which is convenient to access to some restaurants and banks, etc, although depending on tastes, the food options can be slightly limited.

2/10

Poor

16 Oct 2019

Verified traveler

Not worth the money in my opinion good location and good staff but not good toilets mold and dirty looking not up to the standards of the major brands that’s for sure. Not worth it.

Business